Blackboard 9 (pilot) was unexpectedly down. – Resolved

Blackboard 9 (pilot) was unexpectedly down.

Blackboard 8 was functional during this time.

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Network upgrades next week 8/17 – 8/20

Next week the Networking department will install a new router at the Ft. Lauderdale campus location. This new device will provide a secondary FLR (Internet) connection on a diverse path through Orlando. This FLR connection is automatically activated if the FAU/Boca primary FLR connection (through Miami) is lost. The new device will replace the existing Ft. Lauderdale network core and provide a redundant path for the remote FAU campus locations through the ATT Metro Ethernet cloud. Please see the following timeline for the network upgrades planned for next week.

Monday, 8/16/2010 (5:00 – 7:00 am) No outages or downtime expected Tuesday, 8/17/2010 (5:00 – 7:00 am) The Ft. Lauderdale network core will be replaced starting at 5:00 am. Outages will be experienced on the Ft. Lauderdale campus between the hours of 5:00 and 7:00 am as the new equipment is installed. Wednesday, 8/18/2010 (5:00 – 7:00 am) The secondary FLR connection in Ft. Lauderdale will be enabled by turning off the primary Internet connection on the Boca Raton campus. All of the FAU data network segments should be rerouted to the Ft. Lauderdale connection during this test. All FAU campus locations will experience a brief loss of connectivity as the primary and secondary Internet connections are tested. The primary Internet connection will be enabled after the testing has been completed. Thursday, 8/19/2010 (5:00 – 7:00 am) No network changes scheduled Friday, 8/20/2010 (5:00 – 7:00 am) The secondary Internet connection in Ft. Lauderdale will be tested again by turning off the Metro Ethernet connection and the primary Internet connection on the Boca Raton campus. All of the FAU data network segments should be rerouted to the Ft. Lauderdale connection during this test. All FAU campus locations will experience a short loss of connectivity as the primary and secondary Internet connections are tested. The primary Internet connection will be enabled after the testing has been completed.

If you experience network or telephone difficulties after the dates or times outlined above, please call CSI Support Services at 561-297-6235 or contact the FAU help desk at http://www.fau.edu/helpdesk/ or 561-297-3999 for immediate assistance. Calls between campuses as well as off campus calls may require dialing a seven or ten digit number. In case of an emergency during this period, the FAU Police Department can be reached at 561-271-5163.

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Blackboard having Login Issues – Resolved

Blackboard is experiencing login issues and broken images on the log in page.

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Self Service and INB Unavailable for Maintenence

Banner (Self Service and INB) was unavailable from 6:00 am to 6:00 pm

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Self Service and INB Down for Maintenence

Banner (Self Service and INB) was unavailable from 5:00 am to 7:30 am.

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