Completed – Voice System Maintenance – Tuesday, 5/3

On Tuesday May 3rd from 4am till 7am CSI will be performing software upgrades to the phones and servers that will affect telephones at the Davie West location. During this time telephone service will not be available at the Davie West location. In the event of an emergency the FAU police department can be reached at 561-297-3500 by using a cellular or other non-FAU phone, and local police can be reached by Dialing 911 from a cellular or other non-FAU-phone.

Posted in Educational Technologies

Resolved – SafeAssign Service Interruption

The SafeAssign plagiarism detection tool in Blackboard is currently experiencing delays due to high usage.  This might result in longer paper processing times.  We regret any inconvenience that this may cause.

Posted in Uncategorized

Arcmail bounce messages

One of the arcmail servers is experiencing problems and causing bounced email. We are in the process of contacting support to resolve the problem. No ETA for having the problem fixed is known at this time. A possible bounce message can appear from MAILER-DAEMON with a message as follows:

—-

Delivery is delayed to these recipients or groups:

archiver@arcmail2.fau.edu

Thank you,

Posted in Uncategorized

Completed: IRM Systems Maintenance, April 28, 2011 from 3:00 AM to 7:00 AM

IRM will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deem necessary, installing critical patches and other health checks on Thursday, 04/28/2011 from 3:00 AM to 7:00 AM during IRM maintenance window.  In addition, the following systems will be specifically impacted:

When : 3:00 AM – 5:00 AM

Affected Systems:

  • Netreg: dhcpboc1.fau.edu, ldapboc1.fau.edu, nsboc1.fau.edu,
  • Lists: lists.fau.edu,
  • SVN: Visualsvn.fau.edu
  • IDM: Idmgatewayp.fau.edu

Affected Services: NetReg, Lists, SVN, IDM

Description of Change: We will be migrating dhcpboc1, ldapboc1, nsboc1, Idmgatewayp, and Visualsvn from Vmware ESXi to Hyper-V. Netreg should not experience any downtime. Lists, Visualsvn and password synchronization will be unavailable for the duration of the maintenance. We will be keeping backups of the Vmware machines in case there are any problems and will be able to revert at any time during the process.

=============================

When: 5:00 AM -7:00 AM

Affected Services/Systems: Banner upgrades and patches (Accounts receivable, student, financial aid)

Impacted: No downtime expected.

============================

When: 6:00 AM -7:00 AM

Affected Services/Systems: Appworx production restart

Impacted: Appworx will be unavailable during this time.

===========================

When: 5:00 AM – 6:00 AM

What: Clean address update

Impacted: No downtime expected.

Posted in Network and Telecom

Completed- FAU Davie Campus Network Upgrade – Friday April 29, 2011

Please be advised that brief interruptions of network connectivity on the FAU Davie campus will be experienced on Friday morning, April 29, 2011 between 6:00 and 7:00 am. This upgrade will affect network connectivity and telephone services to and from the Davie campus location. If you experience network difficulties after this time, please call CSI customer service at 561-297-6235 or contact the FAU help desk at http://www.fau.edu/helpdesk/ for immediate assistance.

Calls to or from the FAU Davie campus may require dialing a seven or ten digit telephone number.

Thank you

Posted in Uncategorized

Resolved: arcmail bounce messages

> > One of the arcmail servers is experiencing problems and causing bounced email. We are in the process of contacting support to resolve the problem. No ETA for having the problem fixed is known at this time. A possible bounce message can appear from MAILER-DAEMON with a message as follows: > > —- > > Delivery is delayed to these recipients or groups: > > archiver@arcmail2.fau.edu > > > >

Posted in Uncategorized

Completed: SafeAssign in Blackboard will be unavailable due to maintenance Friday and Saturday April 22nd and 23rd

On Friday, April 22nd, from 2:00am to 4:00am and Saturday, April 23rd, 2011 from 11:00am to 11:30am the SafeAssign tool in Blackboard will be unavailable due to scheduled maintenance.

Posted in Network and Telecom

Blackboard is now back online

Blackboard is now back online.

Posted in Network and Telecom

Resolved: Blackboard is offline

Blackboard is currently unavailable. We are working to resolve this issue as soon as possible and we apologize for the inconvenience.

Posted in Uncategorized

Resolved: Blackboard currently unavailable

Blackboard is currently unavailable. We are working to resolve this issue as soon as possible and we apologize for the inconvenience.

Posted in Network and Telecom