Update – Blackboard Bboogle Tool Experiencing Intermittent Issues

The issue with the Bboogle tool that caused instructors to be unable to open linked files and receive error messages has been resolved; however, please be aware that tool is designed to only allow users to share and edit files that were created within Google Apps. Files (such as Word, PPT, Excel) that are imported into your Google Drive from your desktop will currently appear on the list of documents that you may link to using Bboogle but you and your students will receive an error when you try to access them. We are working to resolve this issue and we apologize for the inconvenience.

Posted in Banner and Admin Systems

Update – Issues in Blackboard when importing previous contents

Blackboard is currently experiencing an error when instructors visit some course content areas with a large number of files. Instructors may receive an error message (“ArrayIndexOutOfBoundsException”) when attempting to access course content areas with more than 82 file attachments. You may work around this problem by turning OFF “Edit Mode” and then accessing the affected content area. This issue will not impact students. Blackboard is aware of the issue and expects to provide a patch on Monday. Once we receive the patch from Blackboard we will test it and then apply it before classes begin on Tuesday morning. If you require immediate assistance so that you can edit content, please submit a helpdesk ticket online at http://www.fau.edu/helpdesk, we will assist you in modifying the course structure to work around the problem. Thank you for your patience as we work to get this resolved. We apologize for the inconvenience.

Posted in Systems

Internet access disruption

We are currently experiencing an intermittent disruption of internet service.
We will provide more information soon.

Posted in Uncategorized

Resolved – Student network not able to reach FAU

The Student wired network access has been restored.

Thank you

Posted in Systems

Student network not able to reach FAU

The wired networks in the Student residence halls are not able to reach FAU web resources. We are working to resolve the issue as soon as possible.

Thank you

Posted in Educational Technologies