[Resolved] SafeAssign Unavailable

SafeAssign is currently unavailable.  Blackboard is working to correct the problem.

Posted in Uncategorized

[Complete with exceptions] MSSQL Server maintenance

Hardware upgrades have been completed and mssql2 and all MSSQL services are operational on mssql2. Issues arose when upgrading the hardware on mssql1 and we are working to resolve these as soon as possible.

 

Thank you,

Systems

Posted in Uncategorized

[Complete] Exchange maintenance

Exchange maintenance has been completed and all Exchange services are operational. If you experience any issues please report them to the help desk.

Thank you,

Systems

Posted in Systems

[Resolved] Blackboard Grade Center Error

Earlier today some users may have experienced errors accessing the Blackboard grade center and possibly other areas. We have resolved these problems and contacted the vendor for support to prevent the issue in the future.

If you experience any errors with Blackboard please submit a ticket at http://helpdesk.fau.edu/.

Posted in Educational Technologies

OIT Systems Maintenance, Thurs. January 31, from 3:00 to 7:00 AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 01/31/2012 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

When: 3:00 – 6:00 AM
Affected services: Exchange email
Affected systems: Exchange
Description of maintenance: In an attempt to alleviate issues affecting Exchange and poor client connectivity and response times with some users, several changes are being made to the Exchange servers.
User impact: End-users may experience connectivity issues with Exchange (including Outlook, OWA, and ActiveSync) during the window.

When: 5:00 – 5:30 AM
Affected Services: Blackboard
Affected Systems: piwik1.fau.edu, Blackboard
Description of Maintenance: Adjust MySQL performance parameters to improve performance.
User Impact: Internet Explorer users will experience a performance degradation when using Blackboard while the database server is restarted.

When: 5:00 – 6:00 AM
Affected Services: lists.fau.edu
Affected Systems: lists.fau.edu (Sympa)
Description of Maintenance: Increase memory allocated to the Sympa virtual machine.
User Impact: The Sympa list server will be unavailable. Mail sent during this period will be delayed.

When: 3:00 – 3:30 AM
Affected services: SharePoint, Private Eye, Graduate Application and Xitracs
Affected systems: MSSQL1 and MSSQL2
Description of maintenance: We are adding additional memory to MSSQL1 and MSSQL2.
User impact: No interruption of service is expected, but it is possible that SharePoint, Private Eye, Graduate Application and Xitracs may be unavailable for a few minutes. These applications typically will gracefully tolerate the loss of database connectivity for the timespan of the cluster failover. It is however possible that users of these applications may receive an error for a brief time.

When: 3:00 AM
Affected services: Network Registration, Identity Manager (password sync), Ibiweb, Graduate Application, SharePoint, Lists, Talisma, Xitracs, VisualSVN, Blackboard, Ieaweb, Octopus (web proxy)
Affected systems: VM hosts
Description of maintenance: We are adding additional vlans to trunked ports on our VM hosts so VM guests may access newly created vlans.
User impact: There is no end-user impact expected, however if an issue arises it may cause loss of service for the services listed above.

When: 3:00 – 7:00 AM
Affected services: Financial Aid INB and SSB
Affected systems: Banner – Financial Aid
Description of maintenance: Financial Aid 8.16.0 upgrade + patches, Fin Aid Self Service 8.16.0 upgrade + patches, Financial Aid 8.16.0.1 patch, Mass Data Upload Utility 8.0.0 upgrade + five patches, Mass Data Upload Utility 8.0.0.6 patch
User impact: The user may receive a timeout or ‘Page Not Found’ message while connected to Fin Aid SSB. Financial Aid INB and Fin Aid SSB response time may be a little slower than normal.

When: 2:00 – 3:00 AM
Affected Services: IEADATA share directory
Affected Systems: ieadata.fau.edu
Description of Maintenance: The BOGSUBMISSIONS directory content will be copied to ANDISEC.
User Impact: While the data is being copied the IEADATA share BOGSUBMISSIONS will be unavailable.

Posted in Uncategorized

Emergency Exchange email maintenance

The Office of Information Technology will be applying a patch to resolve a few reported issues with MS Exchange. To minimize impact, this patch will be applied on 1/25/2013 between the hours of 3:00 AM and 3:30 AM. This will require a system reboot which will cause a temporary interruption of Exchange services. This does not impact the delivery of inbound and outbound e-mail messages.

We apologize for any inconvenience this may cause.
OIT

Posted in Uncategorized

Banner Finance 8.8 upgrade

Banner Finance 8.8 & Finance SSB 8.6 upgrades and patches have been applied to production (FAUP) this morning.

Posted in Uncategorized

resolved – network outage affecting one switch in building 22

We experienced a network switch outage that affected one data switch in building 22. The switch outage was from 1:42 pm through 1:47 pm. The issue has been resolved.

Thank you

Posted in Network and Telecom

OIT Systems Maintenance, Thursday, Jan. 24 from 3:00 AM to 7:00 AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 1/24/2013 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

When: 5:30 AM – 7:00 AM
Affected services: Banner Production, Banner Test, Blackboard Production, Blackboard Test, Appworx, Iplanet Mail, Oracle Management, ODS Production, ODS Test, NetApp Management Console
Affected systems: Bannerprd, Banoradev, Bbloracle, Bbloraclealt, Boc22ora01, Boc22ora02, Boc22ora03,
Mcoracle, Modena, Odsprod, Odstest, Oem, Naadmcon
Description of maintenance: Add in new SAS storage to existing stack on bocana01 (NetApp FAS3240 filer)
User impact: We do not expect any end-user impact, but above are systems/applications that could be
affected should something go wrong.

When: 3:00 AM – 7:00 AM
Affected services: Finance 8.8, Finance Self Service 8.6, FacAdv Self Service 8.5.2/8.5.3
Affected systems: Banner
Description of maintenance: The above mentioned Banner modules will be upgraded to the specified version in production FAUP (INB & SSB).
User impact: The user may receive a timeout or ‘Page Not Found’ message while connected to Finance SSB or FacADV SSB.

Posted in Educational Technologies

Completed Telecom Upgrade Jupiter Campus Monday January 21st 2013

The work at the Jupiter Campus has been completed

On Monday January 21st from 04:00am until 08:00am OIT will be performing maintenance on the VOIP servers at the Jupiter campus. During this time there will be no phone service on any FAU telephone.

Posted in Uncategorized