OIT Systems Maintenance, Thursday, Jan. 17, from 3:00 AM to 7:00 AM

Office of Information Technology (OIT) will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 01/17/2013 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

OwlApps, EMS, Blackboard, Banner SSB & INB,  and SCCM

When: 3:00 AM – 4:00 AM
Affected services: OwlApps, Graduate Admissions App
Affected systems: OwlApps
Description of maintenance: We are updating OwlApp to correct a bug in the confirmation email.
User impact: The Admissions application will not be available during the proposed downtime. We do expect it to take less than the allotted time.

When: 5:00 AM – 6:00 AM
Affected Services: EMS
Affected Systems: events.fau.edu
Description of Maintenance: EMS, VirtualEMS, and Master Calendar will be patched and upgraded to their latest versions.
User Impact: Users sessions will be interrupted and they will need to log in again.

When: 5:00 AM – 6:00 AM
Affected services: Blackboard
Affected systems: Blackboard
Description of maintenance: Install two patches in Blackboard to solve issues with submitting grades in certain situations.
User impact: Blackboard will not be available during the proposed downtime. We do expect it to take less than the allotted time.

When: 3:00 AM – 7:00 AM
Affected services: Banner SSB
Affected systems: Banner FAUP
Description of maintenance: The following updates will be installed in Banner production:

  • Student 8.5.4 upgrade + patches
  • Student Self Service 8.5.3 upgrade + patches
  • General 8.5.2 upgrade
  • Web General 8.5.2 upgrade
  • Web Tailor 8.5.2 upgrade

User impact: The user may receive a timeout or ‘Page Not Found’ message while connected to SSB. Banner INB or Banner SSB response time may be a little slower than normal. Users can try to connect after 7:00 AM

When: 3:00 AM – 5:00 AM
Affected Services: SCCM
Affected Systems: SCCM
Description of Maintenance: Microsoft prematurely released a patch into production which only is compatible with SCCM SP1.  The patch upgraded a component on the server to only be compatible after SP1.  After the patch was installed, the SCCM server is currently down and not responding to client’s requests.  The only resolution to this issue is to upgrade the SCCM software version to SP1.  Service Pack 1 will also provide new features to SCCM administrators as well as support for Windows 8, Server 2012, Mac OS, and Linux.
User Impact: None.  Desktop clients will continue to not be able to talk with the server. When the service pack gets installed the clients will begin talking with the server again.

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