OIT Systems Maintenance, Wednesday, Nov 27 from 3:00am to 7:00am

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Wednesday, 11/27/2013 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

When:  3am to 6am.

Affected Services: IDM production, Luminis production, Phonebill app, Report Caster production, IEA Production database IEAP, Legacy Travel prod database FINP.

Affected Systems: boc22ora01, boc22ora03,boc22ora05 , mcoracle, nwrdcora01.

User Impact:  Affected services will be unavailable during the maintenance window.

Reason: Oracle database patch set updates and host patch installations

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems

Emergency Network Maintenance – Wednesday November 26th from 3:00a.m. until 3:30a.m.

Communications Infrastructure will be performing network maintenance from 3:00a.m. until 3:30a.m. on Wednesday November 26th to resolve issues with network slowness. During this time there may be a short network outage lasting approximately 5 minutes. If such an outage occurs, this outage will affect connectivity between FAU and the internet.  This maintenance is expected to temporarily resolve the following issues that have been reported by end users:

Frequent pauses in Echo360 recordings

Poor Voice-over-IP quality (Non-FAU VoIP providers such as Skype)

Slow / Laggy performance of Remote Desktop sessions for VPN users

Slow / Laggy performance in online games from on-campus housing

Posted in Banner and Admin Systems, Educational Technologies, Network and Telecom, Systems

Resolved: Echo360 Service Emergency Restart

RESOLVED:  Echo360 will be intermittently unavailable from 3:30-4:00 pm.  The Echo360 service needs to be restarted to free a blocked thread that is preventing content from being ingested.  Any user viewing an Echo recording will have their service interrupted while the item restarts.

 

The service has been restarted and captures are now being  routed to the processing queue as designed.

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems

ODS Production

ODS production unavailability has been rescheduled to tomorrow, Wednesday (11/27/2013) from 12:01pm to 12:15pm in order to redirect WebFOCUS to point to the newly upgraded version 8.4.1.

Posted in Banner and Admin Systems