Resolved: Blackboard Collaborate Unavailable

Users may be unable to access Blackboard Collaborate at this time .  We are currently working with Collaborate Support to correct the issue.

Posted in Uncategorized

Completed: Disruptive Network Maintenance – Thursday, December 19th from 5:00a.m. until 6:00a.m.

The network maintenance scheduled for Thursday, December 19th has been completed.

Thank you

Posted in Network and Telecom

Resolved: HyperV services down – numerous VMs are down

Services down:  idm gateway, sharepoint, dns resolutions, talapp, ldap and others that are located on the cluster.   Systems is troubleshooting.

Posted in Network and Telecom

OIT Systems Maintenance, Thurs. Dec 19 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 12/19/2013 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

When: 3:00AM – 4:00AM
Affected services: WordPress
Affected systems: WordPress
Description of maintenance: We are doing updates to enhance wordpress functionality
User impact: No end user impact is expected

When: Thursday, December 19, 2013: 3:00-5:00 AM, (Friday December 20, 2013 5:00AM-7:00AM if necessary).
Affected services: Blackboard
Description: Blackboard has released an update to several Building Blocks including SafeAssign, Collaborate, Blackboard Mobile, Cloud Profiles, Retention Center, and Content Editor. Additionally, publishers Pearson, McGraw Hill and Cengage have released updated Building Blocks. We will also be updating the Advanced User Search Building Block, and installing two new Building Blocks, My Surveys and Quickly. We will get as many of these done as we can during the time frame on Thursday. Any remaining Building Blocks will be updated on Friday morning. We do not expect any downtime.

When: 5:30AM – 6:00AM
Affected services: Network
Affected systems: Network
Description of maintenance: The goal of this change is to enable new network functionality for FAU. OIT will perform required changes to the network infrastructure.
User impact: No end user impact is expected.

When: 5:00AM – 6:00AM
Affected services: Network
Affected systems: Cisco Nexus core router
Description of maintenance: The goal of this change is to upgrade the software on the Cisco Nexus core router.
User impact: This change will result in a brief network outage as the upgrade is completed. All devices on the FAU network should reconnect after the upgrade and reboot has been completed.

Posted in Network and Telecom

Disruptive Network Maintenance – Thursday, December 19th from 5:00a.m. until 6:00a.m.

OIT will be performing network maintenance on Thursday, December 19th from 5:00 a.m. until 6:00 a.m. During this time many network services will be intermittently unavailable including, but not limited to, access to the Internet, access between campuses, telephone services, and VPN access.

In case of an emergency during this period, please dial 911 or contact the FAU Police Department at 561-271-5163 from a non-FAU phone.

Posted in Uncategorized

Resolved: Banner slowness

Intermittent connection problems with banner has been resolved.  Systems should be functioning normally now.

 

Posted in Uncategorized

Banner slowness

We are experiencing random slow access to banner related sites and applications.  We are currently looking into the problem.

Posted in Systems

OIT Systems Maintenance, Thurs. Dec 12 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 12/12/2013 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

When: 3:00AM – 7:00AM
Affected services: Banner Production
Affected systems: Banner Production
Description of maintenance: The following modules will be installed to the specified version in production FAUP: Finance Self Service 8.6.0.2 patch and Finance 8.9.0 upgrade
User impact: There will be no end user impact.

When:5:00AM – 5:30AM
Affected services: Websites or Apps relying on databases on mysql01
Affected systems: mysql01
Description of maintenance: We are making changes to simplify the data backup and recovery process for the mysql database server.
User impact: Websites or apps relying on databases located on mysql01 will be unavailable during the maintenance window.

When: 8:00AM – 2:00PM
Affected services: Echo360
Affected systems:
Echo360
Description of maintenance: The Echo class video system is being updated to improve response client times with the system. Along with the software update to 5.3 SP2, we will also be separating the web services component of the Echo360 system to a new virtualized environment. Currently the Echo system management server is also hosting the web services for this system. Separating out this service will allow the system to better handle client viewing traffic load.
User impact: End-user impact will be minimized at this time, as regular term classes will no longer access content stored in the Echo system. However the College of Medicine has ongoing classes that do use the Echo360 system to distribute class video content; they confirmed this date/time is best for their class schedule.
Echo Player streaming class videos as well as audio/video podcast downloads will be available intermittently during this maintenance window.
Also, the Echo management interface at https://echo.fau.edu will be intermittently available during this time. This will affect the publishing of Echo Personal Capture and External Media Ingest videos. Because of this, we recommend postponing the publishing of any Personal Capture or External Media.

Posted in Network and Telecom

ODS Production

There was an issue last night during the ODS update process.  The folloiwng ODS tables/views will need to be reloaded today at 6:00pm in order to fix this problem . . .

LOAD_MTT_ACCOUNT

LOAD_MTT_ACCOUNT_DETAIL

LOAD_MTT_APPLICATION_OF_PAYM

 

Posted in Uncategorized

Exchange email unavailable for some users

We are currently experiencing an issue where some users may lose access to their exchange email. We are currently restoring access and will update when resolved.

Posted in Email