OIT Systems Maintenance, Thursday, March 27 from 2:00am to 7:00am

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/27/2014 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

When: 4:00am – 7:00am
Affected services: Undergraduate Admissions App
Affected systems: ugapp1 – ugapp5 and appadmin.fau.edu
Description of maintenance: The undergraduate admissions application will be update to correct two bugs. The first corrects failed logic that prevents the application from accurately emailing honors college applicants. The second corrects a bug which results in old pdf files been stored in the database.
User impact: The admissions application will be offline during the update. Users will receive a non-user friendly error message.

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When: 2:00am – 6:00am
Affected services: Banner FAUP
Affected systems: Banner FAUP
Description of maintenance: The following updates will be installed in Banner Production: Financial Aid 8.19.0.3 Patch
User impact: No user impact is expected. Banner will be available during this time.

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When: 4:00am – 7:00am
Affected services: System Center Configuration Manager (SCCM)
Affected systems: SCCM
Description of maintenance: OIT will upgrade the production instance of System Center Configuration Manager in order to add additional features and support.SCCM production access will be unavailable during the downtime window. In addition, the Windows PE 5.0 boot images will be unavailable during the morning of the 6th while drivers are injected which can take several hours. Please note, that while we will move to the latest PE 5.0 boot images for all task sequences, the old PE 4.0 images will still be available by 7AM and thus existing task sequences will continue to work.
User impact: No end-user impact is expected

Posted in Email, Systems

RESOLVED: Echo360 Service Restart

RESOLVED:  Echo360 will be intermittently unavailable from 8:45 AM-9:15 AM . The Echo360 service needs to be restarted to free a blocked thread that is preventing content from being ingested.

Users will be unable to perform EMI transfers, or access and start viewing Echo360 captures during this window.

Posted in Uncategorized

[RESOLVED] Network Outages in Buildings 8, 8W, 80 and 46

We are currently experiencing network outages in building 8-Student Services, 8W-Student Health Services, 80-Student Support Services and 46-Student Housing Services. We are diligently working to restore these areas and apologize for the inconvenience.

Posted in Uncategorized

Emergency Network Server Maintenance – Thursday, March 13 from 6:00am – 7:00am

Information Security will be performing emergency network maintenance from 6:00 a.m. until 7:00 a.m. on Thursday, March 13, 2014 to settings for the Symantec Full Disc Encryption(FDE) central management server.  During this time the access to this network server could  be affected and connectivity for our FDE production users could also be affected.

Posted in Uncategorized

WebFOCUS 7 production downtime tomorrow afternoon

WebFOCUS production will be unavailable Wednesday (3/12/2014) from 12:00pm noon to 2:00pm in preparation for the software upgrade from version 7 to 8.  This will be the final extract from WebFOCUS 7 production.  Any new or updated reports created/modified in WebFOCUS 7 after tomorrow’s migration will need to be manually applied to WebFOCUS 8 once available.

 

Posted in Uncategorized

Intermittent VoIp Phone outage : Telecom Resolved

The issue with VoIP phones has been resolved

Posted in Uncategorized

Intermittent VoIp Phone outage : Telecom

We are currently experiencing issues with some VoIP phones. We are working with the vendor to correct the issue.

Posted in Systems

[COMPLETED] Blackboard maintenance 4-6 AM

Blackboard maintenance has completed and blackboard service is operational.

 

Posted in Uncategorized

Completed – Disruptive Network Maintenance – Thursday March 6th from 2:00 a.m. until 3:00 a.m.

The network maintenance scheduled for 2:00 a.m. until 3:00 a.m. this morning has been completed.

Posted in Uncategorized

[Resolved] Email Delays

**Update – Email should now be flowing normally. We apologize for the inconvenience.

We are currently experiencing some email delays. We are working to resolve this issue.

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems