OIT Systems Maintenance, Thurs. March 14 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/14/2024 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Printing services maintenance
Description of change: OIT will be upgrading printing services used in the computer labs, library, and web printing on Thursday, March 14th, between the hours of 4AM and 7AM.
Downtime window start: 03/14/2024 4:00 AM
Downtime window end: 03/14/2024 7:00 AM
Affected services: Pay for print including fauprint.fau.edu.
End-user impact: Printing services in the labs, library, and fauprint.fau.edu will be intermittently unavailable during this upgrade.


Updating the URL on the “Pay Your Deposit Now”
Description of change: OIT will be updating the URL on the “Pay Your Deposit” button to navigate the students to Touchnet.
Downtime window start: 03/14/2024 5:00 AM
Downtime window end: 03/14/2024 8:00 AM
Affected services: OwlDone
End-user impact: No end-user impact is expected during this time.


BHRIC Server Maintenance
Description of change: Research computing will be performing server maintenance on BHRIC servers
Downtime window start: 03/12/2024 11:00 PM
Downtime window end: 03/13/2024 6:00 AM
Affected services: During this time the following will be impacted:
*BHRIC sftp services, Redcap storage, Redcap Services, COS-Anzures-filemaker
End-user impact: During this time the following will be impacted:
*BHRIC sftp services – very light impact
*Redcap storage (no reports can be saved or downloaded during this time)
*Redcap Services impacts only 2 or 3 users (this is for external services that redcap uses like some reporting modules)
*** Note Redcap will still be available during this change, users can still fill out forms and surveys as the database is not impacted
*COS-Anzures-filemaker is for one faculty member and a few students and will be offline during this time


Research Computing BHRIC Server maintenance
Description of change: Research computing will be performing server maintenance on BHRIC VMM
Downtime window start: 03/13/2024 9:00 PM
Downtime window end: 03/14/2024 5:00 AM
Affected services: Research VMM2 will be offline during this time , so College IT admins will not be able to make any changes in BHRIC hyper-v
End-user impact: Only impacts College IT Admins with machines in BHRIC hyper-v


Posted in Research Computing, Systems

OIT Systems Maintenance, Thurs. March 7 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/07/2024 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Network Maintenance – Banner Services
Description of change: OIT will be performing network maintenance affecting a network utilized for Banner services from 7:00 a.m. until 8:00 a.m. on Thursday February 7th. During this time it i possible that Banner services may experience momentary disruptions.
Downtime window start: 03/07/2024 7:00 AM
Downtime window end: 03/07/2024 8:00 AM
Affected services: Web Pub Secure network
End-user impact: We expect minor end user impact if any. While it is possible that there will not be disruption to services, we are anticipating potential momentary losses of connectivity for the Web Pub Secure network in Boca Raton housing the banner backend servers and some other internal web services


Microsoft 365 sync update
Description of change: OIT will be updating the system involved in Microsoft 365 account sync
Downtime window start: 03/07/2024 6:00 AM
Downtime window end: 03/07/2024 6:30 AM
Affected services: Account and group sync to Micorosft 365
End-user impact: OIT will be updating the system involved in Microsoft 365 account sync


Identity and Access Management Maintenance
Description of change: OIT will be performing standard maintenance on our Identity and Access Management system from 5am to 6am.
Downtime window start: 03/07/2024 5:00 AM
Downtime window end: 03/07/2024 6:00 AM
Affected services: User groups population from Banner, Workday, and other data sources. Provisioning LDAP groups. Provisioning Active Directory groups (limited affect)
End-user impact: User groups may be delayed after the update but this will be monitored and syncs started as needed.


Server Maintenance
Description of change: OIT will be upgrading our load balancer appliances to newer versions.
Downtime window start: 03/07/2024 4:00 AM
Downtime window end: 03/07/2024 7:00 AM
Affected services: This will impact all services currently being handled by the load balancer from www.fau.edu, banner, talon, OnBase, lmsapps, and other services.
The impact should be a blip as the services fail over to the other load balancer.
End-user impact: Faculty, staff, students, departments, all of FAU.


ODS and Data Warehouse maintenance
Description of change: OIT will be performing maintenance on ODS and the Data Warehouse from 4:00 a.m. until 6:00 a.m..
Downtime window start: 03/07/2024 4:00 AM
Downtime window end:03/07/2024 6:00 AM
Affected services: Reporting
End-user impact: Staff, Departmental users


Microsoft 365 Access Changes
Description of change: OIT will be implementing security policy changes on Friday March 8th from 12:00 a.m. until 3:00 a.m. affecting our Microsoft 365 services. Following the changes, certain access restrictions will be brought inline with existing policies covering FAU campuses.
Downtime window start: 03/08/2024 12:00 AM
Downtime window end: 03/08/2024 3:00 AM
Affected services: Microsoft 365 services – Outlook, Office Online, Onedrive, Sharepoint, Teams, etc.
End-user impact: Access to Microsoft 365 services may be disrupted at points during the maintenance. According to our records, 17 accounts have used one of the blocked categories to access M365 in the past 30 days. However, those users are unable to access SSO currently so we do not anticipate any widespread issues. Once the changes are in place, a user that was able to get an access token while on a non-prohibited network will not be able to use those tokens on the prohibited networks.


Posted in Banner and Admin Systems, Email, Systems

OIT Systems Maintenance, Thurs. Feb 29 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/29/2024 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Banner service maintenance
Description of change: OIT will be performing maintenance on Banner services from 5:00 a.m. until 5:30 a.m. on Thursday February 29th.
Downtime window start: 02/29/2024 5:00 AM
Downtime window end: 02/29/2024 5:30 AM
Affected services: Banner Admin, SSB
End-user impact: All Banner users (Faculty, Staff, Students, Department)


ODS and Data Warehouse maintenance
Description of change: OIT will be performing maintenance on ODS and the Data Warehouse from 4:00 a.m. until 6:00 a.m. on Thursday February 29th.
Downtime window start: 02/29/2024 4:00 AM
Downtime window end: 02/29/2024 6:00 AM
Affected services: Reporting
End-user impact: Staff and departmental users.


Server maintenance
Description of change: OIT will be performing maintenance on the main university web servers from 6:00 a.m. until 7:00 a.m. on Thursday February 29th.
Downtime window start: 02/29/2024 6:00 AM
Downtime window end: 02/29/2024 7:00 AM
Affected services: www.fau.edu main site and any other virtual servers hosted on www.fau.edu
End-user impact: We do not expect any end user impact as the webservers are restarted in a rolling manner.


Database Change
Description of change: OIT will be updating the Banner Production Database.
Downtime window start: 02/29/2024 6:00 AM
Downtime window end: 02/29/2024 6:30 AM
Affected services: Banner
End-user impact: All the banner users (Faculty , Staff, Students, Department).


Posted in Banner and Admin Systems, Systems

OIT Systems Maintenance, Thurs. Feb 22 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/22/2024 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Banner Maintenance
Description of change: OIT will be performing maintenance on Banner from 1am. until 7:00 a.m. on February 22nd. Banner will not be available during this time to allow the Ellucian support team to install the updates.
Downtime window start: 02/22/2024 1:00 AM
Downtime window end: 02/22/2024 7:00 AM
Affected services: Banner Admin, Self Service
End-user impact: Banner will be unavailable during this time. All end users of Banner will be impacted.


Server change
Description of change: OIT will be updating the Banner test environments
Downtime window start: 02/22/2024 5:00 AM
Downtime window end: 02/22/2024 5:30 AM
Affected services: Banner test environments: DEVL, TEST
End-user impact: Banner test environments will be unavailable during this time.


Research Computing Health Frevvo Maintenance
Description of change: Research Computing will be performing system maintenance of the Health Frevvo file connector. During this time saving forms to \health.ad.fau.edu will be offline
Downtime window start: 02/22/2024 8:00 AM
Downtime window end: 02/22/2024 9:00 AM
Affected services: Frevvo file connector
End-user impact: During this time users will not be able to save forms to this file location


Upgrade data center switch
Description of change: Networking will be upgrading a switch in building 96.
Downtime window start: 02/23/2024 6:00 AM
Downtime window end: 02/23/2024 7:00 AM
Affected services: Services running on Hyper V stack in bld 96
End-user impact: No end-user impact is expected


Posted in Banner and Admin Systems, Network and Telecom, Research Computing, Systems

OIT Systems Maintenance, Wed, Feb. 14 and Thurs. Feb 15 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Wednesday, Feb. 14 and Thursday, Feb. 15 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Banner Maintenance
Description of change: OIT will be performing maintenance on Banner from 12:01 a.m. until 7:00 a.m. on February 14th. Banner will not be available during this time to allow the Ellucian support team to install the updates.
Downtime window start: 02/14/2024 12:01 AM
Downtime window end: 02/14/2024 7:00 AM
Affected services: Banner Admin, Self-service
End-user impact: Banner will be unavailable during this time.


Update EDR Scan Settings
Description of change: OIT will be making adjustments to the EDR scan settings to improve performance for some users on Wednesday February 14th. End user impact is not expected.
Downtime window start: 02/14/2024 8:00 AM
Downtime window end: 02/14/2024 9:00 AM
Affected services: No services will be impacted by this change
End-user impact: No end user impact is expected. This change will disable automated full scans of Microsoft Defender which should improve performance on machines that are often shut down overnight such as laptops.


Banner Maintenance
Description of change: OIT will be performing maintenance on Banner from 12 midnight. until 7:00 a.m. on February 15th. Banner will not be available during this time to allow the Ellucian support team to install the updates.
Downtime window start: 02/15/2024 12:01 AM
Downtime window end: 02/15/2024 7:00 AM
Affected services: Banner Admin, Self-service
End-user impact: Banner will be unavailable during this time. All end users of Banner will be impacted.


Server migration OwlAdminPages, OwlKPIs, ProgramsAdmin
Description of change: The following services will be migrated to a new host OwlAdminPages, OwlKPIs, ProgramsAdmin
Downtime window start: 02/15/2024 6:00 AM
Downtime window end: 02/15/2024 7:00 AM
Affected services: OwlAdminPages, OwlKPIs, ProgramsAdmin
End-user impact: Faculty, Staff, Students


Adding Compliance Text Verbiage in UG App, Personal Info and Owldone
Description of change: OIT is adding a text to Personal Info, Owldone and UG App to collect consent from the students to communicate via SMS.
Downtime window start: 02/15/2024 8:00 AM
Downtime window end: 02/15/2024 5:00 PM
Affected services: Personal Info, Owldone, UG App
End-user impact: Students


Displaying All Awarded Data on eTranscript
Description of change: OIT is updating the eTranscript template to view awarded data such as 2nd major.
Downtime window start: 02/15/2024 9:00 AM
Downtime window end: 02/15/2024 10:00 AM
Affected services: Banner
End-user impact: Students


Posted in Banner and Admin Systems, Systems

OIT Systems Maintenance, Thurs. Feb 8 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/08/2024 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Banner Maintenance
Description of change: OIT will be performing maintenance on Banner from 1:00 a.m. until 7:00 a.m. on February 8th. Banner will not be available during this time to allow the Ellucian support team to install the updates.
Downtime window start: 02/08/2024 1:00 AM
Downtime window end: 02/08/2024 7:00 AM
Affected services: Self-Service, Banner Admin
End-user impact: Banner and any services relying on Banner will unavailable during this time.


Banner Database Change
Description of change: OIT will be performing some parameter changes in the Banner Production Database
Downtime window start: 02/08/2024 6:00 AM
Downtime window end: 02/08/2024 6:30 AM
Affected services: Banner
End-user impact: Banner and any services relying on Banner will unavailable during this time.


Server Move
Description of change: OIT will be moving an authentication system to a different location
Downtime window start: 02/08/2024 6:30 AM
Downtime window end: 02/08/2024 6:45 AM
Affected services: Active Directory
End-user impact: No end-user impact expected during this time


Posted in Banner and Admin Systems, Systems, Uncategorized

OIT Systems Maintenance, Thurs. Feb 1, from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/01/2024 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Server network migration
Description of change: OIT will be making network changes to servers which will impact their availability
Downtime window start: 02/01/2024 3:00 AM
Downtime window end: 02/01/2024 6:00 AM
Affected services: Most services will be impacted by this changes for a brief moment
End-user impact: Any service may become unavailable for short periods of time during the window


Server Maintenance
Description of change: OIT will make some configuration changes to user account information servers (LDAP) to accommodate new projects.
Downtime window start:02/01/2024 5:00 AM
Downtime window end: 02/01/2024 6:00 AM
Affected services: Applications that rely on the OUD (Oracle Unified Directory) LDAP servers for authentication or information.
End-user impact: No end-user impact is expected.


Posted in Network and Telecom, Systems

[RESOLVED] Microsoft Teams Service Degradation

Microsoft is currently experiencing degraded performance issues with Microsoft Teams. This will impact sending and receiving Teams messages as well as logging in to Teams.

Updates will be posted as they become available from Microsoft.

We apologize for the inconvenience this may cause.

Posted in Systems

OIT Systems Maintenance, Thurs. Jan 25 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 01/25/2024 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


VPN Client Maintenance
Description of change: OIT will be making a configuration change to advanced VPN clients to prevent an authentication issue with newer client builds. We will also be pushing out client upgrades.
Downtime window start: 01/25/2024 8:00 AM
Downtime window end: 01/25/2024 8:05 AM
Affected services: Advanced VPN clients
End-user impact: Users of the advanced VPN client will perform SSO authentication using their default browser instead of the FortiClient built-in browser.
Windows advanced client users will also be prompted to reboot their computer for a client upgrade. Mac users will be prompted for an upgrade but not required to reboot.


SMS Compliance
Description of change: We are incorporating language in the Native App, Banner, GradCas, and Owldone to obtain consent from students regarding SMS messages. This is to ensure compliance with regulatory requirements.
Downtime window start: 01/25/2024 3:00 AM
Downtime window end: 01/25/2024 8:00 AM
Affected services: Native App, Banner, GradCas, and Owldone
End-user impact: No end-user impact is expected during this time.


Admissions Application Upgrade
Description of change: OIT will be performing an upgrade to the Graduate Admissions Applications
Downtime window start: 01/25/2024 7:00 AM
Downtime window end: 01/25/2024 7:05 AM
Affected services: College of Business Graduate Admissions Application, Study Group Admissions Application
End-user impact: The application will be offline for a few minutes at 7 am


BHRIC Server Maintenance (SHS SQL Server)
Description of change: OIT will migrate the SHS SQL server to a new environment. This impacts SHS and CAPS using the software Clockwork.
Downtime window start: 01/26/2024 9:00 PM
Downtime window end: 01/28/2024 9:00 PM
Affected services: Clockwork (Scheduling App)
End-user impact: During this time programs that write to this database will be offline.


Posted in Banner and Admin Systems, Research Computing, Systems

[RESOLVED]Account Self-Service partially unavailable

Currently new account activations and “Forgot your Password” options are unavailable. We are currently investigating and working to resolve as soon as possible.

OIT

Posted in Systems, Uncategorized