[Completed] Network Maintenance – Jupiter Campus 1/24 12:01am – 2:00am

The network maintenance on the Jupiter campus has been completed.

Thank you

Posted in Network and Telecom

OIT Systems Maintenance – Thurs. Jan 25 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 01/25/2018 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Single Sign On Upgrade
Description of change:  Single Sign On will be updated to prompt users to provide important information when login in to specific sites and services.​​
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Single Sign On – All services such as Banner Self Service, Workday, Canvas, Office 365, and others which use Single Sign On​
Affected systems: shibboleth1p, shibboleth2p, shibboleth3p
Expected End-user impact:  During this time, users may have difficulty logging into Canvas, Workday, Self Service and other services while upgrades are being performed. ​

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Updates to Self Service Account
Description of change:  We are applying patches to the backend systems. These changes should not cause any loss of service.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Banner, OIM
Affected systems: Banner Database, boc22oimp1, boc22oimp2
Expected End-user impact:  During this time no end-user impact is expected.

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Oracle Server Maintenance
Description of change: ​OIT will be applying the latest Oracle quarterly patch updates to the production ​databases.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services:  Banner production, Report Caster production, Oracle Identity Manager production, Identity Manager (IDM) production, ODS production, MSOP instance, MyFAU, Blackboard
Affected systems: bannerprd, boc22ora01, boc22ora03, boc22ora​05, boc22ora07, odsprod, mcoracle, bbloracle
Expected End-user impact:  During this time services listed above will be unavailable at times.

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Security Enhancements for public facing IIS servers.
Description of change:  OIT is changing the cryptographic protocols that are allowed for IIS servers that are public facing. Beginning on the 25th only TLS 1.2 will be allowed to those servers. The servers will still be able to use other protocols, but the servers no longer be able to accept any protocol other than TLS 1.2.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services:  Various. Mostly *.fau.edu websites hosted on Windows Servers running IIS. See Affected Systems for a list of IIS servers that will be affected.
Affected systems: ADCON, BBC, BOC22BANRDBRKR1, BOC22BANRDBRKR2, BOC22CFDEV1, BOC22CFDEV2, BOC22CFPROD1, BOC22CFPROD2,
BOC22DEVEMS, BOC22DMS01, BOC22FINAID, BOC22FUSION, BOC22HOU3, BOC22IEA1, BOC22IEADEV1, BOC22KOFAXCAP, BOC22KOFAXCAPT,
BOC22RDWEB, BOC22SATRANE, BOC22TALWEB1, BOC22TALWEB2, BOC22TALWEBDEV1, BOC22TALWEBDEV2, BOC22WAPPORTAL, BOC22WAPSPF,
BOC22WEB5, BRAIN, CONTROLLER, DORSRV1, DORSRV2, ECHOAPI, ECHOAPITEST, ECHOPROC1, ECHOPROC6, ECHOPROC7, ECHOPROC8, ECHOTEST,
ECHOWEB, FAUWEB5, FAUWEB6, ISS, ISSDEV, NWRDCREMOTECON, PINKY, SCOM, XITRACS, XITRACSTEST, YAKKO​
Expected End-user impact:  During this time, systems will be unavailable when the servers are rebooted for changes to take effect. Afterwards clients will need to be running an OS/Browser that supports TLS 1.2 to connect to the services hosted on these systems.

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Posted in Banner and Admin Systems, Instructional Technologies, Systems

Network maintenance on February 6 from 4:00 am – 6:00 am

OIT will be performing network maintenance on Tuesday, February 6 from 4:00 a.m. until 6:00 a.m. Due to the nature of the maintenance, users may experience intermittent Internet outages lasting approximately 5 minutes during this window. The Internet connection will be rerouted to the backup connection to minimize any downtime.

Thank you

Posted in Network and Telecom

[Resolved] Frevvo is currently down

Frevvo has now been restored, as have the dependent services.

 

The Frevvo form server is currently down.  This impacts, but is not limited to, the following:

  • Graduate Admissions Application
  • Undergraduate Admissions Application
  • Frevvo forms created under the fau.edu tenant

We are currently investigating the cause and will provide updates as they are available.

Posted in Banner and Admin Systems, Educational Technologies, Systems, Workday

[RESOLVED]Papercut Unavailable

We are aware of an issue affecting papercut after this morning’s maintenance and are working on resolving the issue. We will provide an update when the issue is resolved.

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Update 9:45am:

Clients on the release station/printers will need to be updated to papercut client version 16.4. Please contact OIT Systems if you need further assistance.

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Update 1:15pm:

Multifunction printers are failing to talk to Papercut. We are working on a solution to this issue.

Posted in Systems

Network Maintenance – Jupiter Campus 1/24 12:01am – 2:00am

OIT will be performing network maintenance in Jupiter on Wednesday, January 24 from 12:01 a.m. until 2:00 a.m. Due to the nature of the maintenance, users may experience an intermittent network outage lasting approximately 5 minutes during this window. The Internet connection will be rerouted to the backup connection to minimize any downtime.

Thank you

Posted in Network and Telecom

OIT Systems Maintenance, Thurs. Jan 18 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 01/18/2018 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Single Sign On Upgrade
Description of change: Single Sign On will be updated to prompt users to provide important information when login in to specific sites and services.​
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Single Sign On – All services such as Banner Self Service, Workday, Canvas, Office 365, and others which use Single Sign On​
Affected systems: shibboleth1p, shibboleth2p, shibboleth3p
Expected End-user impact: Users may have difficulty logging into Canvas, Workday, Self Service and other services while upgrades are being performed. ​

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Email System Change
Description of change:  OIT  will be adding a feature to the email system to reduce the prevalence of fake emails sent from FAU addresses.
Downtime window start: 5:00 AM
Downtime window end: 7:00 AM
Affected services: email
Affected systems: bertx, ironportnw, boc22esa02, nwesa02
Expected End-user impact: During this time, regular email users should see no problems. Legitimate email senders who have not pre-arranged with OIT to either verify or relay their email will probably experience erratic delivery of their emails.  The emails will either end up in recipients’ spam/junk folders or simply not delivered due to non-compliance.

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Papercut security enhancement
Description of change: Disallow any cryptographic protocol below TLS 1.2.
Downtime window start: 4:00 AM
Downtime window end: 7:00 AM
Affected services:  Papercut printing.
Affected systems: Boc22pcapp01 and Boc22pcapp02.
Expected End-user impact: During this window Papercut printing will be available sporadically.

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Add additional disk space to Jira/Confluence’s production server
Description of change: Increase the disk space on jira.fau.edu. This will require a reboot to allocate the new space.​
Downtime window start: 5:00 AM
Downtime window end: 5:30 AM
Affected services: Confluence and Jira
Affected systems:  N/a
Expected End-user impact: Jira and Confluence will be down for the reboot

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Posted in Email, Systems

Potential Issues Connecting to the Campus VPN

VPN users connecting to the VPN may encounter an error that says “Authentication Rejected by Server” when they attempt to connect to the VPN. This is caused by a bug introduced in a recent Windows Update patch. If you encounter this error, upgrade your VPN client by downloading a new version from the VPN webpage. The VPN webpage is accessible from the OIT homepage. If you do not encounter the problem, and are prompted by the VPN to upgrade your client, allow it to do so to avoid potential issues in the future.

Posted in Banner and Admin Systems, Network and Telecom, Systems, Workday

[Completed] Network maintenance on Jan 5 from 5:00 am – 6:00 am

OIT will be performing network maintenance on Friday, January 5 from 5:00 a.m. until 6:00 a.m. Due to the nature of the maintenance, users may experience intermittent Internet and network outages lasting approximately 10 minutes during this window.

Thank you

Posted in Network and Telecom, Systems

[Completed] Network maintenance on Jan 3 from 4:00 am – 5:30 am

The network maintenance scheduled for January 3rd has been completed.

Thank you

Posted in Network and Telecom, Systems