[RESOLVED] Omniupdate not publishing to the FAU Website

** UPDATE **

All services are operating normally at this time.

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The Omniupdate system used to update webpages on the FAU website is currently experiencing problems. We are investigating the issue and will post an update once we know more.

We apologize for the inconvenience.

 

 

Posted in Systems

[Completed] Contact Center/Call Center Maintenance

Maintenance to the Contact center/call center has been completed.

Posted in Network and Telecom

[COMPLETED] Network Maintenance Wednesday June 28

On Wednesday, June 28, 2017, between 12:01 am and 3:00 am, OIT will be performing Network maintenance affecting portions of the Boca Datacenter. No end-user impact is expected.

Posted in Uncategorized

[COMPLETED] Starfish Authentication Change, 6/28/2017 8:00 AM

***COMPLETED***

Starfish maintenance has been completed

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Starfish will be switched to a more reliable authentication mechanism on 6/28/2017   8:00 AM. ​

Downtime window start:   6/28/2017   8:00 AM
Downtime window end:     6/28/2017   8:30 AM
Expected End-user impact: During the maintenance window, some users may not be able to log in to Starfish as the links get updated throughout the site.

 

Posted in Educational Technologies

[RESOLVED] Slowness with some services

** UPDATE **

All services are operating normally at this time.

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We are currently experiencing slowness with some services, such as Workday, email, Banner INB, Self-service, and possibly some others. We are currently investigating the issue and will post an update once we know more.

We apologize for the inconvenience.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Google App Status Feed, Instructional Technologies, Network and Telecom, Systems, Uncategorized, Workday

OIT Systems Maintenance, Thurs. June 29 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/29/2017 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server maintenance – Application migration
Description of change: OIT is moving services from an unprotected network to a protected network​
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: piwik, privateeye, privateeyetest, fauvcp, kiosk, swifttickets, notify, webferret, baselinelistentest, baselinelisten, macverter, sso-module, phonebill2, chessboard, mfa, password, pt, ach, netreg
Affected systems: Servers: talonx1, talonx2, lintalon0, lintalon1, lintalon2​ – Bigip: talon.fau.edu
Expected End-user impact: During this time, the affected services will be unavailable

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Server maintenance – ODS upgrade
Description of change: OIT is upgrading ODS from version 8.5 to 9.0​
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: ODS production environment. WebFocus won’t be able to connect to the ODS database.​
Affected systems: odsprod​
Expected End-user impact: During this time, ODS and WebFocus will be unavailable

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Banner maintenance – Financial Aid patches
Description of change: The Financial Aid office has requested the installation of the two referenced patches in Banner on June 29, 2017. The patches contain code for FISAP updates and updates to the Pell Grant disbursement process, both of which are critical to keeping Banner up-to-date and working in production.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Not applicable
Affected systems: Banner Financial Aid
Expected End-user impact: During this time, ​no end-user impact is anticipated

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Banner maintenance – Banner 8/Banner XE upgrades for Web Tailor and Application Navigator
Description of change: Installation of Web Tailor 8.8.2 upgrade and Application Navigator 2.1.0 upgrade. Web Tailor provides support for the Application Navigiator process and these two upgrades are required to allow access to both Banner 8 and Banner XE once the single sign on process is in place.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Banner SSB
Affected systems: ​Banner 8 Web Tailor module in production, Banner XE Application Navigator module in production
Expected End-user impact: During this time, Banner SSB will be unavailable

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Server Maintenance – Telephone billing server upgrade
Description of change: OIT will be performing server maintenance on the telephone billing server
Downtime window start: 12:00 AM
Downtime window end: 1:00 AM
Affected services: Telephone billing
Affected systems: Boc22comm1​
Expected End-user impact: During this time, no end-user impact is anticipated

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Posted in Banner and Admin Systems, Network and Telecom, Systems, Uncategorized

[COMPLETED]Network Maintenance Wednesday June 28

On Wednesday, June 28, 2017, between 12:01 am and 3:00 am, OIT will be performing Network maintenance affecting portions of the Boca Datacenter. No end-user impact is expected.

Posted in Uncategorized

Koko Research Computing Cluster Offline

The Koko Research Computing Cluster experienced a failure this morning and is currently offline. Team members are investigating the problem and we will update this post when more information is available.

Posted in Educational Technologies, Uncategorized

[COMPLETED] Telephone system core battery replacement Thursday, June 22, 2017 @ 10PM

The telephone system core battery will be replaced Thursday, June, 22, 2017 at 10PM through Friday, June 23, 2017 6AM

During this time, there will be intermittent disruption of inbound and outbound telephone calls.

In the event of an emergency, the FAU police department can be reached at 561-271-5163 by using a cellular or other non-FAU phone.

Posted in Network and Telecom

[COMPLETED] Telephone system core battery replacement Thursday, June 22, 2017 @ 10PM

The telephone system core battery will be replaced Thursday, June, 22, 2017 at 10PM through Friday, June 23, 2017 6AM
During this time, there will be intermittent disruption of inbound and outbound telephone calls.

In the event of an emergency the FAU police department can be reached at 561-271-5163 by using a cellular or other non-FAU phone.

 

Posted in Network and Telecom