Network Maintenance Bldg.80 SU – Student Support Services Facility 6/2/2014 to 6/20/14

Starting Monday 6/2/14 The OIT Networking Department will be upgrading the network equipment in building 80 the Student Support Services Facility building.
The work will be performed between the hours of 4:00 am to 7:00 am daily until all network interface ports have been moved to the new equipment.
All work will be completed by Friday 6/20/14.

Posted in Uncategorized

OIT Systems Maintenance, Thurs. May 29 from 3:00AM – 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/29/2014 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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When: 12:01 – 1:00AM
Affected services: ePrint
Affected systems: ePrint
Description of maintenance: eprint will upgraded to version 4.3.1.
User impact: eprint will be unavailable during this time.

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Posted in Uncategorized

OIT Systems Maintenance – Thurs. May 22, 2014 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/22/2014 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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When: 4:00AM – 5:00AM
Affected services: Alerts Portal, Assessment Database, BBD, Banner SSO NW, Banner Self Service, Banner Test INB, Blackboard, Blackwind, Brain, Cloud.hpc.fau.edu, CoM Dev – Ubuntu Instance, College of Medicine – DEVBOX, ECollege, EZproxy, Electronic Signature System, Engineering Card Access, FAU Help Desk, FAU Software Licensing, Faculty Profiles, Fair, FileLocker, Google Test Apps, Grade Manager, Graduation Rates, Graduation Rates Warning System, IIS, IIS VideoTech, IIS broadcast1, IIS video0p, ISS SUNAPSIS, Instructional Technologies Notify Tool, Internet Native Banner, LuminisSSO, Madcat, Major Knowledge, MyFAU SSO, Network Registration Back End, NetworkRegistrationTest, OARS, OWLApp, Omni Update, Owl Apps, OwlAppT, OwlAppt Admin HTTPS, Parature, PhoneBill, PhoneBill 2.0, Picklebox, Precursor, PrivateEye, SACS, Services, Student Perception of Teaching (SPOT), Sympa, Talon, Talon NRA, TechFee, Undergraduate Application, Vendor Payment, WordPress, Workday Login, Xitracs, eBallot, ePrint, http://dyndev.fau.edu/, http://dynlocal.fau.edu/, http://s220n90.fau.edu/**, https://devtechfee.fau.edu/**, https://dyndev.fau.edu/, https://secure2.fau.edu/, inCommon, madcat1p, madcat1p 8090, madcat1p 8190, s97n171, xitracstest
Affected systems: CAS
Description of maintenance: FAU’s web base authentication system will be upgraded to provide additional security features such as Two Factor Authentication, improved user session termination and improved reliability. In addition all expired user passwords will be extended between 30 to 180 days. This will allow users time to respond to the password expiration warnings before they are force to change their password.
User impact: Users may need to refresh their browsers and possibly clear their browser cache. Users will see a new user interface with improved navigation. Users with expired passwords will have their password expiration extended between 30 and 180 days.

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When: 3:00AM – 6:00AM
Affected services: Travel, ERLR, Workflow
Affected systems: Banner
Description of maintenance: OIT will be converting the Travel, ERLR and Workflow Banner services to work over SSL.
User impact: Users may be unable to connect to Travel, ERLR or Workflow during this time. All requests made to these services after the maintenance will be forced to connect over https.

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When: 5:00AM – 7:00AM
Affected services: MyFAU
Affected systems: MyFAU
Description of maintenance: MyFAU will be offline in order to peform some general maintenance.
User impact: End users will not be able to access MyFAU during this time.

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When: 5:00AM – 5:30AM
Affected services: SCCM
Affected systems:  SCCM
Description of maintenance: OIT is applying an update to the client management system (SCCM) in an attempt to resolve some issues on specific servers.
User impact: The SCCM console and SCCM OS deployments will be unavailable during the window.

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When: 8:30AM
Affected services: Self-Service
Affected systems: Self-Service
Description of maintenance: Minor changes to FAU self-service needs to be deployed in Production.  These changes only affect the look of self-service mainly the size of the submit buttons.
User impact: No user impact is expected.

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Posted in Uncategorized

[RESOLVED] – Self-Service Login Issues

We are currently experiencing some problems with Self-Service login page and are working on resolving the issue.

We apologize for the inconvenience this may cause.

OIT

Posted in Uncategorized

Undergraduate / Graduate Admissions application patch complete

The patch has been successfully deployed and tested.

When: 5:00AM – 6:00AM
Affected services: Undergraduate & Graduate Admissions Applications
Affected systems: Frevvo forms manager
Description of maintenance: Install a patch to fix issue with Google Chrome.
User impact: Minimal downtime expected (less than 5 minutes)

Posted in Network and Telecom

Web based authentication system upgraded

FAU’s web base authentication system upgrade has been completed.

Posted in Uncategorized

OIT Systems Maintenance, Thurs. May 15 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/15/2014 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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When: 5:00AM – 6:00AM
Affected services: Undergraduate & Graduate Admissions Applications
Affected systems: Frevvo forms manager
Description of maintenance: Install a patch to fix issue with Google Chrome.
User impact: Minimal downtime expected (less than 5 minutes)

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When: 4:00AM – 5:00AM
Affected services: Central Authentication System (CAS)
Affected systems: CAS
Description of maintenance: FAU’s web base authentication system will be upgraded to provide additional security features such as Two Factor Authentication, improved user session termination and improved reliability. In addition all expired user passwords will be extended between 30 to 180 days. This will allow users time to respond to the password expiration warnings before they are force to change their password.
User impact: Users may need to refresh their browsers and possibly clear their browser cache.

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When: 6:00PM to 12:00AM (Friday, May 16)
Affected services: Xpressions – Voicemail
Affected systems: Xpressions
Description of maintenance: Move Xpressions to a virtual environment
User impact: Xpressions will be offline so there will be no access to voicemail during this time.

Posted in Network and Telecom

RESOLVED: Blackboard Enrollment Issue

We are currently experiencing an issue that is causing a delay in the update of enrollments in Blackboard.

Posted in Educational Technologies, Systems

RESOLVED: Echo360 Service Restart

RESOLVED:  The Echo360 Service needs to be restarted to rebuild its Tapestry cache and will be unavailable from 8:45-9:15am

Any user attempting to upload video via EMI or stream Echo lecture videos will be unable to do so during this window.

Posted in Banner and Admin Systems, Educational Technologies, Email, Systems

Outlook restart prompt for IRM leave calendar, Monday 5/12

The IRM leave calendar will be migrated Monday at 7am.   Users may notice outlook prompting to restart if IRM Leave Calendar has been opened in the calendars section.  Please restart outlook and let the calendar update.

 

Thanks,

Systems

Posted in Uncategorized