[Completed]Blackboard Maintenance 12:01 AM – 6:00 AM 8/28/2014

Blackboard maintenance has completed and all blackboard services are functioning.

Posted in Educational Technologies, Systems

OIT Systems Maintenance, Thurs. Aug 28 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 08/28/2014 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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When: 5:00 – 6:00AM
Affected services: OwlCard, Collections file prep site, FAU Reimbursements, Telephone bill payment
Affected systems: ​controller.fau.edu
Description of maintenance: OIT will be upgrading some software on controller.fau.edu. As a result, several services will be unavailable for approximately 30 minutes.
User impact: The following services will be unavailable for approximately 1 hour: OwlCard, Collections file prep site, FAU Reimbursements, Telephone bill payment

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When: 5:00 – 6:00AM
Affected services: None impacted
Affected systems: ADCON
Description of maintenance: OIT will replace a server used by the FAU community with a newer version.
User impact: Technical staff who manages computer objects, Organizational Units (OUs), and users will not be able do so until the new ADCON server is in place.

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When: 6:00 – 7:00AM
Affected services: Exchange email (faculty/staff)
Affected systems: exchangeca01​, exchangeca02, exchangemb01, exchangemb02, exchangemb03
Description of maintenance: OIT will be preforming maintenance on the mail servers for FAU employees (Exchange).​
User impact: ​No end user impact is expected

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When: 6:00 – 6:05AM
Affected services: Network Registration (NetReg)
Affected systems: ldapboc0
Description of maintenance: OIT will be increasing the resources to one of the directory servers.
User impact: No end user impact is expected​

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Posted in Educational Technologies, Email, Network and Telecom, Systems

[resolved] Exchange mail unavailable for some users

Some users on Exchange were unable to access their email between Sunday morning and Monday morning. Network maintenance on Sunday morning prompted the migration of several mailboxes to the disaster recovery site. All mailboxes have been moved back to Boca and all email services are currently available. We are investigating why some networks are unable to contact the Exchange servers at the disaster recovery site.

Thank you,

Systems

Posted in Systems

[Completed] Blackboard Maintenance 7:45 pm – 10:00 pm 8/22/2014

The maintenance to Blackboard has been completed.

Posted in Educational Technologies

Blackboard Maintenance 7:45 pm – 10:00 pm 8/22/2014

Blackboard will updated this evening 8/22/2014 between 7:45 pm and 10:00 pm to correct an issue with calculated formula questions in some assignments and exams. We do not expect any user interruption during this process.

Posted in Educational Technologies

Network Maintenance – Sunday August 24th from 4:00 a.m. until 5:00 a.m.

OIT will be performing network maintenance from 4:00 a.m. until 5:00 a.m. on Sunday August 24th. During this time, there will be approximately 20 minutes of downtime affecting connectivity between FAU and the internet. This service outage will affect access to most of FAU’s services including Blackboard, MyFAU, VPN and Exchange email.

Posted in Banner and Admin Systems, Educational Technologies, Network and Telecom, Systems

[resolved] SeaTech network speed issue

The network issue at the Seatech campus has been resolved.

Thank you

Posted in Network and Telecom

SeaTech network speed issue

We are currently experiencing a bandwidth issue at the FAU SeaTech campus.  We have identified the root cause and should have the issue resolved shortly.

Thank you

Posted in Network and Telecom

AT&T U-verse issues caused slowness when trying to access FAU Services on Aug. 20, 2014

FAU Community,

Yesterday, we received several inquiries regarding slowness and difficulty to reach FAU services such as Blackboard and MyFAU from remote locations.

After extensive investigation, we have discovered that the problem was isolated and related to AT&T U-verse’s connection to the carrier network which most Florida universities are using. Unfortunately, we have no direct control over this connection; however, we are working diligently via several channels to get more information regarding repair to this connection from the parties involved. We appreciate your patience and understanding.

Regards

OIT

Posted in Educational Technologies, Network and Telecom, Systems

[resolved] Harbor Branch network outage

The network outage on the Harbor Branch campus has been resolved.

Thank you

Posted in Network and Telecom