OIT Systems Maintenance, Thurs. Nov 30 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches, and other health checks on Thursday, 11/30/2017 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Canvas Maintenance
Description of change: OIT will be performing maintenance on Canvas. No disruption of service is anticipated.
Downtime window start: 5:00 AM
Downtime window end: 5:00 AM
Affected services: Canvas
Affected systems: boc22devproc, Canvas – Hosted
Expected End-user impact: During this time, no downtime is expected. Once the update has been completed, users with a preferred name set in Workday or Banner will see the change in Canvas.

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Updates to FAU Account Self Services portal
Description of change: OIT will be applying patches to the backend systems to improve the account claiming process for users.
Downtime window start: 5:00 AM
Downtime window end: 5:30 AM
Affected services: OIM, OUD, MyFAU, Waveset, DSEE, Google Apps and Gmail
Affected systems: boc22oimp1, boc22oimp2
Expected End-user impact: During this time, no end-user impact is expected. Changes should not cause any loss of services or impact access to any sites.

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Email System Maintenance
Description of change: OIT will be preforming steps on the email system to enable additional encryption options
Downtime window start: 6:00 AM
Downtime window end: 6:15 AM
Affected services: All Office 365 email users
Affected systems: Exchange 365
Expected End-user impact: During this time, no end user impact is expected

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Server Maintenance
Description of change: OIT will be moving several IPs from the old load balancer to the new load balancer hardware.
Downtime window start: 4:30 AM
Downtime window end: 6:00 AM
OIT Units involved in the change Systems, fauapps
Affected services: Coldfusion apps, OIM and anything that authenticates off OIM, alertportal.fau.edu, pinkypass, owlrec, hpc website,
Affected systems: boc22cfdev.fau.ed, boc22cfprod.fau.edu, boc22oudp.fau.edu, alertportal.fau.edu, ugapp.fau.edu, owlrec.fau.edu, pinkypass.fau.edu, hpc.fau.edu
Expected End-user impact: During this time, users will not be able to access the services listed above for about 10 minutes at a time while the IPs are being moved from the old load balancer to our new load balancer.

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Oracle Server Maintenance
Description of change: OIT will be applying the latest Oracle quarterly patch updates to the production databases.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Banner production, Report Caster production, Oracle Identity Manager production, Identity Manager (IDM) production, ODS production, MSOP instance
Affected systems: bannerprd, boc22ora01, boc22ora03, boc22ora05, boc22ora07, odsprod
Expected End-user impact: During this time, services listed above will be unavailable

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Server Chassis Maintenance
Description of change: OIT/Systems will be performing maintenance on a server chassis
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: SSO, DHCP, DNS, LDAP, Network Monitoring,
Affected systems: Boca 96 VRTX, BOC96HV01, BOC96HV02, BOC96ESXI01, BOC96ESXI02, boc96dns, dhcpboc1, dhcpboc18, dnsboc1, ldapboc1, ldapboc1-el6, overwatch, shibboleth2p,
Expected End-user impact: During this time, services listed above will be unavailable. Most services are redundant, however SSO may be intermittenly unavailable

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Digital Signage Improvements
Description of change: OIT will be upgrading Fourwinds digital signage from 5.1.1 to 5.4 for the Marketing department.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Four Winds digital signage for the Marketing on-prem players.
Affected systems: 3 Marketing on-prem content players.
Expected End-user impact: During this time, the Marketing department will not be able to manipulate content during the upgrade, however, existing content will continue to be displayed. Once the upgrade is complete, OIT will need to update the 3 content players as well as any computer using Content manager for these 3 players.

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Posted in Banner and Admin Systems, Educational Technologies, Email, Systems, Uncategorized

[COMPLETED] Network Maintenance – Saturday November 25th from 6:00 a.m. until 6:30 a.m.

The network maintenance scheduled for this morning was completed at 6:30 a.m. All services are expected to be operational at this time.

Posted in Banner and Admin Systems, Network and Telecom, Systems

Network Maintenance – Saturday November 25th from 6:00 a.m. until 6:30 a.m.

OIT will be performing network maintenance on Saturday, November 25th from 6:00 a.m. until 6:30 a.m. During this time, networked services on the Boca Raton campus will be intermittently unavailable for 15-20 minutes. All services are expected to be returned to normal operation before 6:30 a.m.

Posted in Banner and Admin Systems, Network and Telecom, Systems

[RESOLVED] Starfish Unavailable, Saturday, 11/18/17 from 12:15 A.M. to 8:15 A.M.

Vendor maintenance has been completed.

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The Starfish Advising Software (aka Success Network) will be unavailable due to vendor maintenance on Saturday 11/18/17 from 12:15 A.M. to 8:15 A.M. (EST). During these 8 hours, the system will be unreachable and the site will generate an error.

Posted in Educational Technologies, Instructional Technologies, Systems, Uncategorized

OIT Systems Maintenance – Thurs. Nov 16 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 11/16/2017 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Blackboard Server Maintenance
Description of change: Migrate Blackboard production database server to new hardware.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Blackboard production
Affected systems: bbloracle
Expected End-user impact: Users will not be able to login to the affected systems.

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Management system migration and OS upgrade
Description of change: OIT will be upgrading the OS of a management system used by college and departmental IT personnel (adcon)
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: adcon
Affected systems: adcon
Expected End-user impact: adcon will be unavailable during the window

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Posted in Systems

Single Sign On Update

The single sign on system will be updated at 1 am November 10, 2017. This may briefly affect users authenticating to Workday, Canvas, OwlApps, and other services.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Systems, Video Conferencing, Workday

[Completed] Network upgrades in the General Classroom South building on November 8 at 12:01 am

Network upgrades in the General Classroom South building #2 have been completed.

Thank you

Posted in Network and Telecom

OIT Systems Maintenance, Thurs. Nov 9 from 3:00am to 7:00am

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 11/09/2017 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Database Maintenance – MyFAU
Description of change: Migrating MyFAU (LUMP on mcoracle) database from Oracle Linux 5 to Oracle Linux 7 and moving from 131.91.20.0 subnet to 10.19.20.0.
Downtime window start: 5:00 AM
Downtime window end: 7:00 AM
Affected services: MyFAU
Affected systems: mcoracle
Expected End-user impact: During this time, the MyFAU portal will be unavailable.

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Server Maintenance – OwlDone, SPOT, & OIM
Description of change: We will be moving the IP for several virtual servers from the old load balancer to the new load balancer hardware.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: OIM, OwlDone and Spot
Affected systems: boc22igdadmp.fau.edu, boc22oimintp.fau.edu, boc22webprod.fau.edu
Expected End-user impact: During this time, maintenance window SPOT, Owldone and OIM services will be unavailable.

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Server Maintenance – Filelocker & Papercut
Description of change: We will be moving the IP for papercut.fau.edu, and filelocker.fau.edu from the old load balancer to the new load balancer hardware.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: filelocker and papercut
Affected systems: filelocker.fau.edu, papercut.fau.edu
Expected End-user impact: During this time, filelocker and papercut will be unavailable. Filelocker users will not be able to access shared files during the outage. Users will not be able to print using the papercut service.

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Server Chassis Maintenance – SSO
Description of change: OIT Systems team will be replacing a suspected faulty storage controller on one of our dell server chassis.
Downtime window start: 3:30 AM
Downtime window end: 5:30 AM
Affected services: SSO, DHCP, DNS, LDAP, Network Monitoring
Affected systems: Boca 96 VRTX, BOC96HV01, BOC96HV02, BOC96ESXI01, BOC96ESXI02, boc96dns, dhcpboc1, dhcpboc18, dnsboc1, ldapboc1, ldapboc1-el6, overwatch, shibboleth2p
Expected End-user impact: During this time, services listed above will be unavailable during the maintenance window. Most services are redundant, however SSO may be intermittently unavailable.

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Posted in Systems

iClicker Issue

There is currently an issue that can cause a break in the connection between iClicker and Canvas.

The issue occurs if an instructor has clicked the Sync Roster button since this weekend (10/28-10/29) which can cause students to show as unregistered.

Canvas is working to correct the issue, and ask that anyone experiencing the issue email support@iclicker.com and CC kelly.morrow@macmillan.com and they will help resolve the issue.

Posted in Educational Technologies