Resolved – Issues in Blackboard When Importing Previous Content

The issue that caused this error has been resolved. Instructors should now be able to view and edit their content normally.

Posted in Uncategorized

Update – Issues in Blackboard When Importing Previous Content

UPDATE: Blackboard has provided a patch. We plan to test the patch locally on Tuesday and then apply it before classes begin on Wednesday morning. If you require immediate assistance please submit a helpdesk ticket online at http://www.fau.edu/helpdesk, we will assist you in modifying the course structure to work around the problem.

Posted in Banner and Admin Systems

Update – Blackboard Bboogle Tool Experiencing Intermittent Issues

The issue with the Bboogle tool that caused instructors to be unable to open linked files and receive error messages has been resolved; however, please be aware that tool is designed to only allow users to share and edit files that were created within Google Apps. Files (such as Word, PPT, Excel) that are imported into your Google Drive from your desktop will currently appear on the list of documents that you may link to using Bboogle but you and your students will receive an error when you try to access them. We are working to resolve this issue and we apologize for the inconvenience.

Posted in Banner and Admin Systems

Update – Issues in Blackboard when importing previous contents

Blackboard is currently experiencing an error when instructors visit some course content areas with a large number of files. Instructors may receive an error message (“ArrayIndexOutOfBoundsException”) when attempting to access course content areas with more than 82 file attachments. You may work around this problem by turning OFF “Edit Mode” and then accessing the affected content area. This issue will not impact students. Blackboard is aware of the issue and expects to provide a patch on Monday. Once we receive the patch from Blackboard we will test it and then apply it before classes begin on Tuesday morning. If you require immediate assistance so that you can edit content, please submit a helpdesk ticket online at http://www.fau.edu/helpdesk, we will assist you in modifying the course structure to work around the problem. Thank you for your patience as we work to get this resolved. We apologize for the inconvenience.

Posted in Systems

Blackboard Bboogle Tool Experiencing Intermittent Issues

The Bboogle tool (http://www.fau.edu/oit/blackboard/bboogle) in Blackboard is experiencing intermittent issues that may cause users to receive error messages and be unable to open linked files. We’re currently working with Blackboard technical support to resolve this issue and we apologize for the inconvenience.

Posted in Uncategorized

Resolved – Blackboard Currently Unavailable

Blackboard is once again available. We apologize once again for any inconvenience.

Posted in Network and Telecom

Blackboard Currently Unavailable

Blackboard is temporarily unavailable. We are working to bring it back up as quickly as possible and apologize for the inconvenience.

Posted in Uncategorized

Intermittent Login Issues

Users may experience intermittent login issues when trying to access Blackboard. We’re working to resolve this issue as quickly as possible and apologize for the inconvenience.

Posted in Network and Telecom

Resolved – Issue with Archiving/Exporting Courses and Uploading Files in Blackboard

We believe that this issue has now been resolved. If you experience any further problems, please notify us by submitting a helpdesk ticket online at http://www.fau.edu/helpdesk.

Posted in Uncategorized

Issue with Archiving/Exporting Courses and Uploading Files in Blackboard

There is currently a problem with archiving and exporting courses as well as uploading files in Blackboard that is causing instructors to receive an error message. We are working to resolve this issue as soon as possible and we apologize for the inconvenience.

Posted in Uncategorized