OIT Systems Maintenance, Thurs. May 15 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/15/2014 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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When: 5:00AM – 6:00AM
Affected services: Undergraduate & Graduate Admissions Applications
Affected systems: Frevvo forms manager
Description of maintenance: Install a patch to fix issue with Google Chrome.
User impact: Minimal downtime expected (less than 5 minutes)

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When: 4:00AM – 5:00AM
Affected services: Central Authentication System (CAS)
Affected systems: CAS
Description of maintenance: FAU’s web base authentication system will be upgraded to provide additional security features such as Two Factor Authentication, improved user session termination and improved reliability. In addition all expired user passwords will be extended between 30 to 180 days. This will allow users time to respond to the password expiration warnings before they are force to change their password.
User impact: Users may need to refresh their browsers and possibly clear their browser cache.

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When: 6:00PM to 12:00AM (Friday, May 16)
Affected services: Xpressions – Voicemail
Affected systems: Xpressions
Description of maintenance: Move Xpressions to a virtual environment
User impact: Xpressions will be offline so there will be no access to voicemail during this time.

Posted in Network and Telecom

OIT Systems Maintenance, Thurs, April 10 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/10/2014 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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When: 3AM – 6AM
Affected Services: Blackboard, DNS, DHCP, Identity Manager, Graduate Application, ibiweb, CAS, PhoneBill, NetReg admin
Affected Systems: bba3, bba4, bba5, bba6, dhcpboc1, dnsboc1, idm1, talonx1, dhcpjup1, dhcpdav1, bbp10, bbp11, dnsnw1, frevvo1, ibiweb, ibiweb2, madcat1p, lintalon1
User Impact:  DHCP on Jupiter and Davie will be unavailable for approximately 10 minutes during the window and the other services are expected to stay available for the window.
Reason: Linux updates/patches to 6.5

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Posted in Uncategorized

[COMPLETED] – OIT Systems Maintenance, Thurs., April 3 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/03/2014 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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When: 3:00AM – 6:00AM
Affected Services: Blackboard, Mailing Lists, DNS, DHCP, Undergrad Application,
Affected Systems: bbm1, bba1, bba2, dhcpboc0, dnsboc0, lists, ugapp2,
Reason: Linux updates/patches to 6.5
User Impact: Mailing lists (sympa) will be unavailable for approximately 10 minutes during the window and the other services are expected to stay available for the window.

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When: 6:00 – 6:15AM
Affected services: Blackboard
Description: Updating SoftChalk and Qwickly Building Blocks
User impact: no end user impact

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When: 6:00 – 7:00AM
Affected services: MyFAU Secret Question/Answer page
Affected systems: myfau.fau.edu
Description of maintenance: OIT is making a change to two secret question/answer pages within MyFAU per the request of admissions to lower confusion for students trying to reset their banner pins.
User impact: We do not expect any service disruption as this is only a change of html in the pages. No server restart is needed. In case the text is not displayed correctly we will be copying the old files over the modified files.

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When: 5:00 – 6:00AM
Affected services: Data protection Manager
Affected systems: Data Protection Manager server (DPM) / Active Directory
Description of maintenance: Allows users to recover files when they have the data protection manager client installed.
User impact: No impact since users are not yet on the system.

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When: 3:00 – 4:00AM
Affected services: Active Directory Authentication system
Affected systems: Active Directory
Description of maintenance: OIT is making a change to the authentication system to allow for increased resiliency to the system.
User impact: No end-user impact expected, but it is possible Exchange mail may be slowed

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When: During business hours
Affected services: NetApp
Affected systems: NetApp – bocana01, bocana02, bocana05, and bocana06
Description of maintenance: The shelf firmware on the NetApp filers bocana01, bocana02, bocana05 and bocana06 will be upgraded.
User impact: We do not expect any end-user impact, but the systems/applications that run on these filers could run a little slower.

Posted in Systems

OIT Systems Maintenance, Thursday, March 27 from 2:00am to 7:00am

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/27/2014 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

When: 4:00am – 7:00am
Affected services: Undergraduate Admissions App
Affected systems: ugapp1 – ugapp5 and appadmin.fau.edu
Description of maintenance: The undergraduate admissions application will be update to correct two bugs. The first corrects failed logic that prevents the application from accurately emailing honors college applicants. The second corrects a bug which results in old pdf files been stored in the database.
User impact: The admissions application will be offline during the update. Users will receive a non-user friendly error message.

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When: 2:00am – 6:00am
Affected services: Banner FAUP
Affected systems: Banner FAUP
Description of maintenance: The following updates will be installed in Banner Production: Financial Aid 8.19.0.3 Patch
User impact: No user impact is expected. Banner will be available during this time.

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When: 4:00am – 7:00am
Affected services: System Center Configuration Manager (SCCM)
Affected systems: SCCM
Description of maintenance: OIT will upgrade the production instance of System Center Configuration Manager in order to add additional features and support.SCCM production access will be unavailable during the downtime window. In addition, the Windows PE 5.0 boot images will be unavailable during the morning of the 6th while drivers are injected which can take several hours. Please note, that while we will move to the latest PE 5.0 boot images for all task sequences, the old PE 4.0 images will still be available by 7AM and thus existing task sequences will continue to work.
User impact: No end-user impact is expected

Posted in Email, Systems

OIT Systems Maintenance, Thursday, March 6 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/06/2014 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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When: 4:00 – 6:00AM
Affected services: Blackboard
Affected systems: Blackboard
Description of maintenance: Systems will be applying a patch to blackboard to remedy a java issue some users may see with the newest java version. We will also be making a configuration change to alleviate issues some users may experience with the newest version of internet explorer 11.
User impact: Blackboard will be unavailable for about two hours(likely less) while we apply the patch and make the configuration changes.

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When:
Affected services: Blackboard and servers that utilize proxy for updates and/or contacting internet
Affected systems: octopus.fau.edu
Description of maintenance: OIT will be upgrading the operating system of the server.
User impact: Blackboard users may not be able to use certain building blocks. Servers that utilize the proxy for updates and/or contacting the internet will not work

 

Posted in Uncategorized

OIT Systems Maintenance, Thurs. Feb 20 from 3:00am to 7:00am

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/20/2014 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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When: 6:00AM – 7:00AM

Affected services: Client desktop
Affected systems: System Center Configuration Manager (SCCM)
Description of maintenance: OIT will be including additional updates to clients managed by OIT’s System Center Configuration Manager.
User impact: Users will notice more Windows updates being applied during the next maintenance window if their machine is managed by OIT’s SCCM.

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When: 7:00PM – 10:00PM.
Affected Services: IDM Test/Development, Report Caster test, Middleware test database MSOT, Legacy Travel database FINT.
Affected Systems: boc22ora02, boc22ora04.
Description of maintenance: Oracle database patch set updates and host patch installations
User Impact:  Affected services will be unavailable during the maintenance window.

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When: 4:45AM – 5:45AM
Affected services: www.fau.edu
Affected systems: webnet4, webnet5, webnet6, webnet7
Description of maintenance: OIT is preparing the www.fau.edu systems to allow for single signon authentication for some new webpages.
User impact: No downtime expected during maintenance.

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When: 5:00AM – 6:00AM
Affected services: Judaica Sounch Archives
Affected systems: faujsa.fau.edu
Description of maintenance: The Judaica Sound Archives server is being converted to a virtual entity.  Its operating system will also change to linux from solaris.
User impact: No downtime expected during maintenance.

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When: 5:00AM to 6:00AM
Affected Services: Appworx web interface.
Affected Systems: enzo
User Impact:  Affected services will be unavailable during the maintenance window.
Reason: Apache web server hosting Appworx web interface will be upgraded.  The agent will remain up throughout the upgrade.

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When: 4:00AM to 6:00AM
Affected Services: Undergraduate Admission
Affected Systems: ugapp
Description of Maintenance: OIT will upgrade the Undergraduate Admissions application to provide additional questions, integration and performance.
User Impact:  Potential applicants will not be able to submit undergraduate admissions applications to the university due the maintenance.

Posted in Uncategorized

OIT Systems Maintenance, Thursday, Feb 13 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/13/2014 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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When: 7:00AM – 8:30AM
Affected services: DHCP services
Affected systems: TOW DC (domain controllers), DHCP servers
Description of maintenance: Physically move servers from Fort Lauderdale Askew Tower 834A to HEC D802.
User impact: Clients who attempt to receive a new lease during the move will not receive a lease until DHCP services are running. Authentication should fall to other domain controllers in Davie

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When: 5:30AM – 6:30AM
Affected services: Single Signon
Affected systems: sso.fau.edu
Description of maintenance: The https certificate for single signon is being renewed.
User impact: No downtime expected.

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When: 5:00AM – 6:00AM
Affected services: IRMFTP
Affected systems: irmftp.fau.edu
Description of maintenance: The irm file transfer (FTP) server is being converted to a virtual entity.  Its operating system will also change to linux from solaris.
User impact: None expected.

Posted in Uncategorized

OIT Systems Maintenance, Thurs. Jan 30, from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 1/30/2014 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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When: 4:00AM – 4:30AM

Affected services: Andi.fau.edu,  Fair.fau.edu, Fauftp1, Home.fau.edu, Homex.fau.edu, NWRDCFTP, Personnel.fau.edu, Purchasing.fau.edu, Secure.fau.edu, Secure2.fau.edu, Student.fau.edu, Student-antivirus, Redirects for Accounts, Apps, Conduct, Gradapp, Graduate, HBOI, HonorsBoca, HonorsCollege, Incident, Interact, Mailstub, OURI, Password, Research, ULR, Wireless, www.cdc, and www.hboi.

Affected systems: FAUWEB6

Description of maintenance: OIT is upgrading the resources of FAUWEB6. We are adding an additional processor as well as memory server. Once resources are added, the server will be brought back online.

User impact: The services listed will be inaccessible during the maintenance window.

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When: 5:00AM – 6:00AM

Affected services: OwlCard, Collections file prep site, FAU Reimbursements, Telephone bill payment

Affected systems: controller.fau.edu

Description of maintenance: OIT will be upgrading some software on controller.fau.edu. As a result, several services will be unavailable for approximately 1 hour.

User impact: Services listed will be unavailable for approximately 1 hour.

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When: 3:00AM – 4:00AM

Affected services: Identity Manager (password sync), Labs licensing servers, Labs webcam, Exchange (IMAP and POP only), Networking servers

Affected systems: boc22cm102wcs10, ecswins01, comvmweb02, aptitudesrv, acsmem02, boc22adfs, hpc.fau.edu, spwfe2, XenLIC, boc22cm102srv4, boc22cm102srv10, FileLocker2, appadmin.fau.edu, mcclient, adcon, labcam3, ugapp1.fau.edu, boc22adfsp, XenSF1, printonline, boc22cm102srv1, idm2, ugappt2.fau.edu (leave off), XenSF2, issdev, boc22mssql21, aptitudesrv 2008r2, ugapp4.fau.edu, XenZDC1, jobs.finaid, remotecon, ugapp5.fau.edu, boc22mssql12, XenAPP-Office, comvmadi02, boc22dirsync, vcboc02, misproxy, iss, ecswins02, lintalon0, ls-snap, FileLocker1, boc22cm102srv9, XenAPP01, labcam4, boc22mssql22, boc22cm102vrt101mrtg, exchangeca03, ls-osd, ls-matlab, boc22mssql11, comvmsql02, labcam5, XenRDP00, sqltesthost01, remotecon2, freeze, acsmem04, as4, STS- template, XenAPP02, STS-Base_x64 clone, ugapp3.fau.edu, labcam2, frevvot.fau.edu, fauwebdev, labcam1

Description of maintenance: OIT will be moving several systems between racks in the datacenter in order to accommodate new gear. As a result, several services will be unavailable for approximately 30 minutes.

User impact: The services and systems will be unavailable for approximately 30 minutes.

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When: 6:15AM – 6:40AM

Affected services: DNS

Affected systems: ns.fau.edu

Description of maintenance: ns.fau.edu (DNS Server) will be upgraded from a Sun-Fire V240 to a Sun 5120.

User impact: No end-user impact is expected.

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Posted in Banner and Admin Systems

RESOLVED – Issues with Owlmail (Gmail)

There is currently a problem with Gmail.  Google is currently investigating the issue.

For up-to-date information, visit http://www.google.com/appsstatus

We apologize for the convenience.

OIT

Posted in Systems

OIT Systems Maintenance, Thurs. Dec 19 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 12/19/2013 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

When: 3:00AM – 4:00AM
Affected services: WordPress
Affected systems: WordPress
Description of maintenance: We are doing updates to enhance wordpress functionality
User impact: No end user impact is expected

When: Thursday, December 19, 2013: 3:00-5:00 AM, (Friday December 20, 2013 5:00AM-7:00AM if necessary).
Affected services: Blackboard
Description: Blackboard has released an update to several Building Blocks including SafeAssign, Collaborate, Blackboard Mobile, Cloud Profiles, Retention Center, and Content Editor. Additionally, publishers Pearson, McGraw Hill and Cengage have released updated Building Blocks. We will also be updating the Advanced User Search Building Block, and installing two new Building Blocks, My Surveys and Quickly. We will get as many of these done as we can during the time frame on Thursday. Any remaining Building Blocks will be updated on Friday morning. We do not expect any downtime.

When: 5:30AM – 6:00AM
Affected services: Network
Affected systems: Network
Description of maintenance: The goal of this change is to enable new network functionality for FAU. OIT will perform required changes to the network infrastructure.
User impact: No end user impact is expected.

When: 5:00AM – 6:00AM
Affected services: Network
Affected systems: Cisco Nexus core router
Description of maintenance: The goal of this change is to upgrade the software on the Cisco Nexus core router.
User impact: This change will result in a brief network outage as the upgrade is completed. All devices on the FAU network should reconnect after the upgrade and reboot has been completed.

Posted in Network and Telecom