[RESOLVED] Login issues

**ISSUE RESOLVED**

The login issue has been resolved and you should be able to login to all systems at this time.

Thank you for your patience while we addressed the problem.

OIT

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We are currently experiencing login issues. This impacts, but is not limited to, Banner, Workday, MyFAU, Networkregistration, eGrades, and EZProxy.

Our team are working to resolve this issue as soon as possible.

We apologize for the inconvenience this may cause.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Google App Status Feed, Instructional Technologies, Network and Telecom, Systems, Uncategorized, Workday

Authentication System Maintenance

The single sign-on authentication system will be partially unavailable from 3:00 am  to 4:00 am Thursday August 18th, 2017. While the maintenance is in progress users may intermittently experience difficulty logging into services such as Canvas, Self Service, Office 365, Owlapps, and Workday.

 

Posted in Banner and Admin Systems, Educational Technologies, Email, Google App Status Feed, Instructional Technologies, Lecture Capture, Network and Telecom, Systems, Video Conferencing

[RESOLVED] Slowness with some services

** UPDATE **

All services are operating normally at this time.

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We are currently experiencing slowness with some services, such as Workday, email, Banner INB, Self-service, and possibly some others. We are currently investigating the issue and will post an update once we know more.

We apologize for the inconvenience.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Google App Status Feed, Instructional Technologies, Network and Telecom, Systems, Uncategorized, Workday

[RESOLVED]Password change/reset delays

Status: 6/21/17 6:45PM

The password change/reset delays have been resolved and are back to functioning as normal.

We appreciate your patience and support.

OIT

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Status: 6/21/17 5:30PM

Please be advised that the issue with password change delays has been resolved, however, the system is currently processing the password changes and should normalize in no more than a couple of hours. If you change your password during this time please be aware that it may take some time to propagate to all systems.

We appreciate your patience.

OIT

 

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Password changes/reset is currently experiencing extended delays. We recommend holding off changing your password until further notice.

We are working with due diligence to resolve this issue.

We appreciate your patience during this time.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Google App Status Feed, Instructional Technologies, Network and Telecom, Systems, Uncategorized, Workday

OIT Systems Maintenance, Thurs. June 1 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/01/2017 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Google Applications Single Sign On (SSO) Update
When: 5:00AM – 6:00AM
Affected services: Google Applications​
Affected systems: Google Applications, OwlApps
Description of maintenance: OIT will convert Google Applications authentication from CAS to Saml 2.0​
User impact: Authentication to Google Applications may be interrupted during the conversion. ​Users should try to log in again after maintenance is completed.

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Upgrade multiple systems – unavailable during upgrade
When: 3:00AM – 4:00AM
Affected services: Undergrad Application, SACS, Remote Management, College of Science web, Networking What’s up, Networking napalm, Shoutcast, Labs XenApp, vCenter, Middleware monitoring system, Middleware monitoring/management system, User Services account management tool​
Affected systems: boc22cm102srv1, boc22vcenter1, boc22whatsup, chessboard, cosweb1
cuttlefish, dsr6, eprint2, jenkins2, lintalon1, mcclient, napalm, piwik1, remotecon, s165n113, sacs, sepiidae, shoutcast, tuna2p, ugapp3, ugapp4, XenAPP00, XenAPP01, XenAPP02​
Description of maintenance: OIT will be upgrading the VM version of several systems as well as expanding the processor capabilities for some VMs​​​
User impact: The listed services may be unavailable for approximately 5 minutes during the window

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Recreate dnsjup2 virtual machine 
When: 4:00AM – 5:00AM
Affected services: DNS
Affected systems: dnsjup2 [131.91.213.91​]
Description of maintenance: OIT is deleting and recreating the dnsjup2 VM using the same virtual hard disk. This is being done because this VM shares the same VM id as dnsboc1 and is causing various issues with SCVMM managing the clusters they reside on as well as the VMs themselves.
User impact: Any systems that rely on dnsjup2 for name resolution will fail during the change window.

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Replace NS with new Linux VM 
When: 4:30AM – 5:00AM
Affected services: External facing DNS​
Affected systems: ns​
Description of maintenance: OIT is replacing an old Solaris branded computer server that is functioning as ns (one of three external facing domain name servers)​ with a new VM that is running the Linux operating system.
User impact: No expected end-user impact

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Appworx Production Upgrade
When: 5:00AM – 6:00AM
Affected services: Appworx​
Affected systems: enzo, bannerprd
Description of maintenance: OIT is upgrading Appworx production to latest release
User impact: Appworx and Appworx jobs will be unavailable during this time

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Blackboard Restarts
When: 5:00AM – 6:00AM
Affected services: Blackboard​
Affected systems: Blackboard​
Description of maintenance: OIT is restarting blackboard application servers to fix an analysis issue that some professors may be having​.
To start with the ramp down of blackboard we will only be bringing up 4 user facing app servers.
User impact: ​Blackboard will be intermittently unavailable between 5 and 6 AM

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Posted in Banner and Admin Systems, Educational Technologies, Google App Status Feed, Systems

Google Docs phishing Scam

Google is currently investigating a phishing email that is appearing as Google Docs. Please do not click on the link for any unknown shared google doc requests. If you have clicked the link, please make sure to change your Owl Apps and FAU password as soon as possible.

For further assistance resetting your password or any questions please contact the OIT help desk at 561-297-3999.

OIT

Posted in Educational Technologies, Email, Google App Status Feed

[RESOLVED] – Single-Sign On issues

**** UPDATE 8:46AM *****

The issue with single-sign on has been resolved and all services have been restored at this time. You may need to close all open browser windows and open a new session before attempting to login.

We thank you for your patience during this time.

OIT

 

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We are currently experiencing issues with single-sign on. The user will be presented with an error message when attempting to sign in to services such as Workday, Canvas, Helpdesk, Blackboard, and any other application that is utilizing single-sign on. Our team is working on restoring services as soon as possible.

We apologize for the inconvenience this may cause.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Google App Status Feed, Instructional Technologies, Network and Telecom, Systems, Workday

Do Not Open Phishing Email with subject line “Important announcement from President John Kelly”

If you received an email that appears to come from President John Kelly with subject line “Important announcement from President John Kelly” do not open and please delete this email immediately. This is a phishing email.

If you already opened the attached document contact the OIT Help Desk at 561.297.3999 for further assistance.

Posted in Banner and Admin Systems, Educational Technologies, Email, Google App Status Feed, Instructional Technologies, Network and Telecom, Systems, Uncategorized, Workday

[RESOLVED] Online Helpdesk System Unavailable

The issue has been resolved and the Online help desk system is back online.

 

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We are currently experiencing issues with our Online Help Desk ticketing system. We are working with our vendor to have the problem resolved as soon as possible.

We apologize for the inconvenience this may cause.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Google App Status Feed, Network and Telecom, Systems, Workday

[RESOLVED] – Issues with Office365 applications (Email, Skype for Business, SharePoint)

We are currently experiencing some connectivity issues with Office365 applications, such as email, Skype for Business, and SharePoint. We are investigating the issue and have contacted Microsoft for assistance in order to resolve the issue as soon as possible.

We apologize for the inconvenience.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Google App Status Feed, Network and Telecom, Systems, Uncategorized, Workday