Mediasite Maintenance

Sonic Foundry will be performing maintenance on the Mediasite Cloud infrastructure during the regularly scheduled maintenance window on August 3rd  between 1:01AM EDT and 5:00AM EDT. Access to Mediasite may be unavailable for brief periods during this time.

Posted in Canvas / LMS, Lecture Capture

Reports of 2Factor/MFA enrollment issues

Users have reported that issues enrolling and activating MFA/2Factor on their user accounts. We have tracked the issue down and will be fixing it between 9 pm and 9:30 pm June 16, 2019. During this period both the student and employee enrollment applications will be offline.

Posted in Banner and Admin Systems, Canvas / LMS, Email, Instructional Technologies, Systems, Workday

OIT Systems Maintenance, Thurs. May 23 from 3:00AM to 7:00AMm

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/23/2019 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Storage Maintenance
Description of change: OIT will be moving backend NetApp storage to two new switches
Downtime window start: 2:00 AM
Downtime window end: 7:00 AM
Affected services: ALL SERVICES WILL BE UNAVAILABLE except the following:
DNS
LDAP
DHCP
Single Sign On
Active Directory
Main FAU web page
Expected End-user impact: During this time, most services except the ones mentioned above will be unavailable for a few hours.

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Single Sign On Maintenance for Testing Center
Description of change: OIT is updating the single sign on (SSO) system to improve the user experience in the testing center. ​
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Single Sign On and all dependent services
Affected systems: Shibboleth
Expected End-user impact: During this time, no end-user impact is expected. After the change, single-sign on will not prompt for 2Factor when users access Canvas from the testing center.

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uAchieve Maintenance
Description of change: Updating student queries file in uAchieve production.
Downtime window start: 6:00 AM
Downtime window end: 6:30 AM
Affected services: uAchieve production
Affected systems: uAchieve server
Expected End-user impact: During this time, the uAchieve degree auditing/planning system will be unavailable.

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Banner Maintenance
Description of change: OIT will make changes to reduce the complexity of UDCID generation in Banner by removing Banner Enterprise Identity Services and replacing with database triggers.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: No downtime for any services
Affected systems: No downtime for any systems
Expected End-user impact: During this time, no end-user impact is expected.

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Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Network and Telecom, Systems, Uncategorized, Video Conferencing, Workday

Storage Switch Replacement – Thurs. May 23 from 2:00AM – 6:00AM

OIT will be doing a much needed storage switch replacement during our regular maintenance window on Thursday, May 23 from 2:00AM to 6:00AM.  The maintenance will be disruptive in nature and will affect most, if not all, servers (physical/virtual) and services that OIT manages. 

Critical services such as DNS, DHCP, SSO, AD as well as cloud based services such as TeamDynamix, Workday and Canvas will be online.  OIT will update this post when maintenance is complete or should any issues arise during this time.

We apologize for any inconvenience this may cause.

OIT

 

Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Network and Telecom, Systems, Uncategorized, Video Conferencing, Workday

Mediasite Cloud infrastructure maintenance

Sonic Foundry will be performing network maintenance on the Mediasite Cloud infrastructure during their scheduled maintenance window on April 27th between 1:01AM EDT and 5:00AM EDT. Access to Mediasite may be unavailable for brief periods during this time.

Posted in Canvas / LMS, Instructional Technologies, Lecture Capture

[Resolved] WebEx Degraded Performance

The degraded performance issue affecting WebEx has been resolved

Posted in Canvas / LMS, Video Conferencing

WebEx Degraded performance

Currently, Webex is experiencing degraded performance that may prevent users from creating or joining meetings.  This issue affects both the stand-alone and canvas implementations (aka MEETS for WebEx).  WebEx engineers are aware and are current investigating the problem.  OIT will monitor the situation and update the University community as the situation evolves.

Posted in Canvas / LMS, Video Conferencing