OIT Systems Maintenance, Thursday February 6 from 3:00AM to 6:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/06/2020 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Account self-service maintenance
Description of change: OIT will be adding additional menus to account claiming pages for transcript requests.​
Downtime window start: 6:00 AM
Downtime window end: 7:00 AM
Affected services: accounts.fau.edu – account claiming
Expected End-user impact: During this time, users may not be able to claim or manage their accounts through this service while it is restarted.

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Canvas LTI Updates
Description of change: Canvas is making a change to their code on 2/15.  We will be updating the following applications in advance of that change to make sure that the change is seamless for our applications.
The following applications will be updated: Observer Manager, Course Manager, User Manager, Discussion Report, Syllabus Viewer, Grade Uploader​, Civic Literacy Enrollment, Forgot Password (Continuing Ed)
Downtime window start: 5:30 AM
Downtime window end: 6:00 AM
Affected services: Canvas Courses Manager, User Manager, Discussion Report, Grade Uploader, Observer Manager, Syllabus Viewer, Civic Literacy Enrollment, Forgot Password (Continuing Ed)​
Expected End-user impact: During this time, each application will be momentarily unavailable when the update occurs and after for about 10-15 minutes when the servers are rebooted

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Removing unused and disabled services from Single Sign On
Description of change: OIT will be removing obsolete and disabled services from our Single Sign On system’s allowed services list.
Downtime window start: 6:00 AM
Downtime window end: 7:00 AM
Affected services: Services Already Disabled
Expected End-user impact: During this time, there should be no impact as these are either already disabled or unreachable.

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Server Maintenance
Description of change: OIT will be upgrading the components of several systems to resolve bugs and add support for newer hardware.​​
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Server upgrades at our disaster recovery site (NWRD): ADFS, OUD, SSO, Banner
Expected End-user impact: During this time, no end-user impact is expected​​

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Posted in Canvas / LMS, Instructional Technologies, Systems

[COMPLETE] Banner, ODS and Data Warehouse Production Maintenance

The Office of Information Technology will be performing maintenance to production Banner, ODS and Data Warehouse systems beginning Thursday, December 19th at 3:00 am. Services are expected to be fully restored by Thursday, December 19th at 7:00 am. The services listed below are affected by this maintenance will be unavailable during this time.

Please review these services upon the completion of the maintenance as application restarts may be necessary.

Account claiming and Password resets
Banner Self Service, Admin Pages, Access Manager and Workflow
Transcripts and degree auditing (uAchieve/DARS)
App Status portal
Admissions Applications (Grad and Undergrad)
Owldone
Financial Aid survey
eGrades for Canvas
Touchnet payment gateway
FLVS
Appworx
Harvest
IEA Warehouse (IEAP)
FAU Warehouse (FAUDW)
ODS Warehouse (ODSP)
WebFOCUS/Report Caster
Frevvo
4P (Not SSO)
Grouper
Phonebill Application
Wireless network authentication
Network Registration
Mandatory Course Entry Quiz
ACH/VPAS

OIT

Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Network and Telecom, Systems

[Resolved] Banner 8X/XE Maintenance, Friday December 6th from 5:00 AM to 6:00 AM

Banner will be down on Friday morning, 12/6/2019, from 5:00 AM. OIT will be installing five code releases for the Accounts Receivables department in order to correct a recent production matter. Banner is expected to be available after 6:00 AM. – Completed.

Posted in Banner and Admin Systems, Canvas / LMS, Instructional Technologies

Student 2Factor Enrollment and Prompt

Tbe student 2factor enrollment tool and prompt will be updated with new and improved messaging at 5 pm Friday November 22, 2019.

Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Video Conferencing

Canvas was temporarily unavailable from 8:15pm until 8:30pm

At approximately 8:15 pm 11/6/19, we received reports that Canvas was unavailable. The Instructure status at https://status.instructure.com/ shows the issue was identified and they are working on a fix. At approximately 8:30pm 11/6/19, Canvas was properly loading and access was restored.

We will monitor the status and post any updates.

OIT

Posted in Canvas / LMS

[Resolved] Emergency Maintenance Employee MFA Enrollment Tool

The Employee MFA Enrollment Tool will be updated at 12:30 pm October 1st to correct a bug that is preventing courtesy accounts from logging in. The tool will be offline for a few minutes during this process.

Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Systems, Workday

OIT Systems Maintenance, Thurs. Sept 26 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/26/2019 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Update Canvas Theme
Description of change: OIT will be correcting an issue that may redirect some Canvas users that do not have an FAU account to the Single Sign On page.​
Downtime window start: 6:00 AM
Downtime window end: 6:30 AM
Affected services: Canvas
Expected End-user impact: During this time, no end-user impact is expected.

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Banner/Owldone integration
Description of change: ​OIT will be applying some changes to add the Summer Jumpstart students to the Owldone views
Downtime window start: 4:00 AM
Downtime window end: 6:00 AM
Affected services: Banner
Expected End-user impact: During this time, no end-user impact is expected.

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Account Self Service Updates
Description of change: OIT will be installing patches and updates to backend services related to the Accounts Self-Service portal.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Accounts Self Service – https://accounts.fau.edu, User Manager (um.fau.edu)
Expected End-user impact: During this time, no end-user impact is expected. This change requires a rolling restart of services but should not cause any disruption in services.

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Banner Accounts Receivable upgrade/patch/administrative pages installation
Description of change: OIT will be installing patches and upgrades required by Accounts Receivable improve performance in Production.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Banner
Expected End-user impact: During this time, no end-user impact is expected.

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Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Systems

Maintenance Employee MFA Enrollment Form

We will be updating the Employee MFA Enrollment form at 9 pm this evening September 23, 2019. During the update the url to the system will be updated to https://ssoauth.fau.edu/employee-mfa and a performance bug resolved. To aide in accessing the system a redirect will also be applied to the old site.

Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Instructional Technologies, Lecture Capture, Systems, Video Conferencing, Workday

Mediasite Maintenance

Sonic Foundry will be performing maintenance on the Mediasite Cloud infrastructure during the regularly scheduled maintenance window on August 3rd  between 1:01AM EDT and 5:00AM EDT. Access to Mediasite may be unavailable for brief periods during this time.

Posted in Canvas / LMS, Lecture Capture

Reports of 2Factor/MFA enrollment issues

Users have reported that issues enrolling and activating MFA/2Factor on their user accounts. We have tracked the issue down and will be fixing it between 9 pm and 9:30 pm June 16, 2019. During this period both the student and employee enrollment applications will be offline.

Posted in Banner and Admin Systems, Canvas / LMS, Email, Instructional Technologies, Systems, Workday