[Resolved] Canvas users experiencing slowness with multiple features

This incident is resolved and all services are back to normal operation.

Posted in Canvas / LMS, Instructional Technologies

Mediasite Maintenance

Sonic Foundry will be updating FAU’s Mediasite to the latest release during their scheduled maintenance window on May 27, between 1:01 AM and 5:00 AM EDT. Extended downtime is not expected. However, Mediasite may be unavailable for brief periods during this time.

Posted in Canvas / LMS, Lecture Capture

Mediasite Maintenance

Sonic Foundry will be applying a hotfix to Mediasite during their maintenance window on April 13, between 1:01AM and 5:00AM EDT. Extended downtime is not expected. However, the site may be unavailable for brief periods during this time.

Posted in Canvas / LMS, Lecture Capture

[Resolved] Mediasite Instability

Mediasite appears to have returned to normal operations. Engineers will continue to monitor the situation and OIT will update as the issue warrants.

Posted in Canvas / LMS, Lecture Capture

Mediasite instability

Users may experience long loading times and error messages when attempting to access Mediasite and Mediasite presentations. Engineers are investigating the issue now and OIT will provide updates as they become available.

Posted in Canvas / LMS, Lecture Capture

Frevvo Forms is back online.

Frevvo Forms service is back online. Thank you for your patience.

Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Network and Telecom, Research Computing, Systems, Uncategorized, Video Conferencing, Workday

Frevvo Forms is currently offline.

Frevvo forms is currently offline and we are working to resolve the issue. Please check back later. Thank you!

Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Network and Telecom, Research Computing, Systems, Uncategorized, Video Conferencing, Workday

Opt-in to Migrate to Microsoft Outlook 365

Starting Tuesday, January 17th, 2023 at 6 am students will be prompted to optionally Migrate to Microsoft Office 365 when they login to various services and websites. 

Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Research Computing, Systems

Zoom Google Chrome extension update

The Zoom Google Chrome extension will be updated on November, 26, 2022.  After the upgrade, users will be asked to log-in manually the first time they open their browser and use the Google Chrome extension.

Posted in Canvas / LMS, Video Conferencing

[Resolved] Zoom – Website inaccessible

Zoom has resolved issue that was causing a subset of users to be unable to reach zoom.us.

Posted in Canvas / LMS, Video Conferencing