{"id":7917,"date":"2020-04-16T12:11:48","date_gmt":"2020-04-16T16:11:48","guid":{"rendered":"https:\/\/wordpress.fau.edu\/oit\/?p=7917"},"modified":"2020-04-16T12:11:45","modified_gmt":"2020-04-16T16:11:45","slug":"webex-meetings-users-experience-intermittent-disconnects-and-reconnects-to-webex-meetings","status":"publish","type":"post","link":"https:\/\/wordpress.fau.edu\/oit\/2020\/04\/webex-meetings-users-experience-intermittent-disconnects-and-reconnects-to-webex-meetings\/","title":{"rendered":"[Resolved]Webex Meetings: Users experience intermittent disconnects and reconnects to Webex Meetings"},"content":{"rendered":"<div class=\"d-flex justify-content-between\" data-v-2832461e=\"\">\n<div data-v-2832461e=\"\">\n<p class=\"font-body bold text-secondary mb-2\" data-v-2832461e=\"\">Locations: San Jose data center services<\/p>\n<p class=\"font-body bold text-secondary mb-2\" data-v-2832461e=\"\"><strong>Resolved<\/strong> &#8211; Service restoration activities have been completed and engineering is continuing to monitor. Services are operating as expected.\u00a0 For the previously mentioned edge cases where users experienced a &#8216;split&#8217; meeting, please disconnect the meeting and restart it to resolve the issue.\u00a0\u00a0Thank you for your continued patience and we will continue to provide updates as we complete our monitoring activities.<\/p>\n<\/div>\n<p><em>Investigating &#8211; Cisco\u00a0Engineering is working to address an issue that is causing intermittent computer audio and video issues when connecting to Meetings services hosted in the San Jose data center. Affected users may have experienced in-meeting latency including mute\/unmute and sharing delays as well as roster update latency. Other users may experience computer audio and video streams be disconnected and reconnected automatically to another instance. In some edge cases, users may have experienced a &#8216;split&#8217; meeting, where some users cannot see or hear all participants. If this condition does occur, please disconnect the meeting and restart it to resolve the issue. Service remediation activities are in progress. Updates will be provided as they become available.<\/em><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Locations: San Jose data center services Resolved &#8211; Service restoration activities have been completed and engineering is continuing to monitor. Services are operating as expected.\u00a0 For the previously mentioned edge cases where users experienced a &#8216;split&#8217; meeting, please disconnect the<span class=\"ellipsis\">&hellip;<\/span><\/p>\n<div class=\"read-more\"><a href=\"https:\/\/wordpress.fau.edu\/oit\/2020\/04\/webex-meetings-users-experience-intermittent-disconnects-and-reconnects-to-webex-meetings\/\">Read more &#8250;<\/a><\/div>\n<p><!-- end of .read-more --><\/p>\n","protected":false},"author":115,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[123469,123463],"tags":[],"_links":{"self":[{"href":"https:\/\/wordpress.fau.edu\/oit\/wp-json\/wp\/v2\/posts\/7917"}],"collection":[{"href":"https:\/\/wordpress.fau.edu\/oit\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/wordpress.fau.edu\/oit\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/wordpress.fau.edu\/oit\/wp-json\/wp\/v2\/users\/115"}],"replies":[{"embeddable":true,"href":"https:\/\/wordpress.fau.edu\/oit\/wp-json\/wp\/v2\/comments?post=7917"}],"version-history":[{"count":3,"href":"https:\/\/wordpress.fau.edu\/oit\/wp-json\/wp\/v2\/posts\/7917\/revisions"}],"predecessor-version":[{"id":7920,"href":"https:\/\/wordpress.fau.edu\/oit\/wp-json\/wp\/v2\/posts\/7917\/revisions\/7920"}],"wp:attachment":[{"href":"https:\/\/wordpress.fau.edu\/oit\/wp-json\/wp\/v2\/media?parent=7917"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/wordpress.fau.edu\/oit\/wp-json\/wp\/v2\/categories?post=7917"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/wordpress.fau.edu\/oit\/wp-json\/wp\/v2\/tags?post=7917"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}