{"id":8676,"date":"2021-05-20T08:48:54","date_gmt":"2021-05-20T12:48:54","guid":{"rendered":"https:\/\/wordpress.fau.edu\/oit\/?p=8676"},"modified":"2021-05-20T08:48:54","modified_gmt":"2021-05-20T12:48:54","slug":"current-issues-fixes-for-changes-to-staff-faculty-email-authentication","status":"publish","type":"post","link":"https:\/\/wordpress.fau.edu\/oit\/2021\/05\/current-issues-fixes-for-changes-to-staff-faculty-email-authentication\/","title":{"rendered":"Current issues\/fixes for changes to staff\/faculty email authentication"},"content":{"rendered":"<p>OIT has received reports of Outlook and iOS native mail issues related to the multi-factor authentication changes that took place earlier this morning.<\/p>\n<p>Below are some steps that should resolve the issues:<\/p>\n<ul>\n<li><strong>Outlook constantly prompting for password<\/strong> \u2013 This should resolve with a complete close of outlook and restart. If issues persist, deleting outlook saved credentials and waiting a moment to restart outlook may help.<\/li>\n<li><strong>iOS native mail prompting for password<\/strong> \u2013 If an iOS account was setup before iOS 11 or if the account was setup manually on 11 or later (rather than automatically), a user may receive a password prompt. Deleting and re-adding the account to iOS mail will resolve this.<\/li>\n<\/ul>\n<p>If these steps did not resolve the issue and you need further assistance, please contact the FAU Help Desk 561.297.3999 or submit a\u00a0<a href=\"https:\/\/helpdesk.fau.edu\/TDClient\/2061\/Portal\/Requests\/ServiceDet?ID=4062\">help desk ticket<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>OIT has received reports of Outlook and iOS native mail issues related to the multi-factor authentication changes that took place earlier this morning. Below are some steps that should resolve the issues: Outlook constantly prompting for password \u2013 This should<span class=\"ellipsis\">&hellip;<\/span><\/p>\n<div class=\"read-more\"><a href=\"https:\/\/wordpress.fau.edu\/oit\/2021\/05\/current-issues-fixes-for-changes-to-staff-faculty-email-authentication\/\">Read more &#8250;<\/a><\/div>\n<p><!-- end of .read-more --><\/p>\n","protected":false},"author":57,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[9,15],"tags":[],"_links":{"self":[{"href":"https:\/\/wordpress.fau.edu\/oit\/wp-json\/wp\/v2\/posts\/8676"}],"collection":[{"href":"https:\/\/wordpress.fau.edu\/oit\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/wordpress.fau.edu\/oit\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/wordpress.fau.edu\/oit\/wp-json\/wp\/v2\/users\/57"}],"replies":[{"embeddable":true,"href":"https:\/\/wordpress.fau.edu\/oit\/wp-json\/wp\/v2\/comments?post=8676"}],"version-history":[{"count":1,"href":"https:\/\/wordpress.fau.edu\/oit\/wp-json\/wp\/v2\/posts\/8676\/revisions"}],"predecessor-version":[{"id":8677,"href":"https:\/\/wordpress.fau.edu\/oit\/wp-json\/wp\/v2\/posts\/8676\/revisions\/8677"}],"wp:attachment":[{"href":"https:\/\/wordpress.fau.edu\/oit\/wp-json\/wp\/v2\/media?parent=8676"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/wordpress.fau.edu\/oit\/wp-json\/wp\/v2\/categories?post=8676"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/wordpress.fau.edu\/oit\/wp-json\/wp\/v2\/tags?post=8676"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}