{"id":9061,"date":"2022-03-03T14:10:00","date_gmt":"2022-03-03T19:10:00","guid":{"rendered":"https:\/\/wordpress.fau.edu\/oit\/?p=9061"},"modified":"2022-03-03T14:06:34","modified_gmt":"2022-03-03T19:06:34","slug":"classroom-pc-zoom-issues","status":"publish","type":"post","link":"https:\/\/wordpress.fau.edu\/oit\/2022\/03\/classroom-pc-zoom-issues\/","title":{"rendered":"Classroom PC Zoom Issues"},"content":{"rendered":"\n<p>When using the in-room computers in Boca classrooms, some instructors may experience a Zoom issue that causes their session to end prematurely.<\/p>\n\n\n\n<p><strong>*This is not affecting all users\/classrooms.*<\/strong> We have identified the issue and are working towards a resolution.<\/p>\n\n\n\n<p>If you are in a physical classroom and experience any issues with <strong>Zoom<\/strong>, please report the problem to the AV Support team via the phone number listed in the classroom or by submitting one of the&nbsp;<a rel=\"noreferrer noopener\" href=\"https:\/\/helpdesk.fau.edu\/TDClient\/2061\/Portal\/Requests\/ServiceCatalog?CategoryID=1394\" target=\"_blank\"><strong>Help Desk requests linked here<\/strong><\/a>. Then, try a temporary workaround by either restarting your computer and <strong><a rel=\"noreferrer noopener\" href=\"https:\/\/support.zoom.us\/hc\/en-us\/articles\/360037870291-Managing-advanced-video-settings#h_01FJA01J7AJHQG8HND3XSP8356\" target=\"_blank\">disabling Zoom&#8217;s &#8220;hardware acceleration&#8221; settings<\/a><\/strong> OR by using <strong><a rel=\"noreferrer noopener\" href=\"https:\/\/www.fau.edu\/canvas\/virtualteaching\/#webex\" target=\"_blank\">Webex<\/a><\/strong> or <strong><a rel=\"noreferrer noopener\" href=\"https:\/\/support.microsoft.com\/en-us\/office\/schedule-a-meeting-in-teams-943507a9-8583-4c58-b5d2-8ec8265e04e5\" target=\"_blank\">Microsoft Teams<\/a><\/strong>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>When using the in-room computers in Boca classrooms, some instructors may experience a Zoom issue that causes their session to end prematurely. *This is not affecting all users\/classrooms.* We have identified the issue and are working towards a resolution. If<span class=\"ellipsis\">&hellip;<\/span><\/p>\n<div class=\"read-more\"><a href=\"https:\/\/wordpress.fau.edu\/oit\/2022\/03\/classroom-pc-zoom-issues\/\">Read more &#8250;<\/a><\/div>\n<p><!-- end of .read-more --><\/p>\n","protected":false},"author":2999,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[123462,123463],"tags":[],"_links":{"self":[{"href":"https:\/\/wordpress.fau.edu\/oit\/wp-json\/wp\/v2\/posts\/9061"}],"collection":[{"href":"https:\/\/wordpress.fau.edu\/oit\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/wordpress.fau.edu\/oit\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/wordpress.fau.edu\/oit\/wp-json\/wp\/v2\/users\/2999"}],"replies":[{"embeddable":true,"href":"https:\/\/wordpress.fau.edu\/oit\/wp-json\/wp\/v2\/comments?post=9061"}],"version-history":[{"count":4,"href":"https:\/\/wordpress.fau.edu\/oit\/wp-json\/wp\/v2\/posts\/9061\/revisions"}],"predecessor-version":[{"id":9119,"href":"https:\/\/wordpress.fau.edu\/oit\/wp-json\/wp\/v2\/posts\/9061\/revisions\/9119"}],"wp:attachment":[{"href":"https:\/\/wordpress.fau.edu\/oit\/wp-json\/wp\/v2\/media?parent=9061"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/wordpress.fau.edu\/oit\/wp-json\/wp\/v2\/categories?post=9061"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/wordpress.fau.edu\/oit\/wp-json\/wp\/v2\/tags?post=9061"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}