Resolved – Phone problems at HBOI

We are currently experiencing a problem with phones located at the Harbor Branch Campus. The networking group is aware and working to resolve the problem.

Posted in Uncategorized

Completed – IRM Systems Maintenance, 3/31/11 from 3:00am to 7:00am

IRM will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deem necessary, installing critical patches and other health checks on Thursday, 03/31/2011 from 3:00am to 7:00am during IRM maintenance window. In addition, the following systems will be specifically impacted:

MyFAU change at 5:00 AM
Description of Change: MyFAU personal and campus announcement channels which reside on the HOME tab will be changed to display 5 announcements at a time rather than 3. Also the page where you view the actual body of the announcement will be changed to show 8 announcements per page rather than 5 as it is now.

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Global Traffic Manager (GTM) maintenance:
The GTM settings will go into effect for the FAU website around 6:15am. If all goes well there will be no issue. The purpose is to let the copy of the FAU website in Northwest respond for www.fau.edu in case of a disaster or when the FAU network is unreachable. If there are problems – there could be a chance that the FAU website may not display during this time, but that is not anticipated. =================================================

The following servers will be down for hardware upgrades from 5:00am-7:00am:
banoradev.fau.edu
bannerprd.fau.edu
enzo.fau.edu
diablo.fau.edu

The following server will be down for hardware upgrades from 3:00am-8:00am:
bannerprd.fau.edu

Applications being unavailable are as follows (production & test):
Banner production (3:00am-8:00am)
Banner test and development
Harvest
Appworx
Signature System
Identity Manager
Network Registration
CAS

Web Services affected by CAS not being available:
Parature (Customer login, not CSR)
Network Registration
Engineering Card Access
OmniUpdate
Xitracs

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SharePoint will be unavailable between 6:00 AM – 6:15 AM

Description of Change:
​Change the MSSQL server from Integrated to Mixed Mode Authentication

Posted in Network and Telecom

Completed – Banner and associated application (production & test) maintenance 3/31/2011

The following servers will be down for hardware upgrades on Thursday March 31 from 5am-7am with the exception of bannerprd.fau.edu which will be unavailable from 3am-8am:

banoradev.fau.edu bannerprd.fau.edu enzo.fau.edu diablo.fau.edu

Applications being unavailable are as follows (production & test):

Banner production (3am-8am) Banner test and development Harvest Appworx Signature System Identity Manager Network Registration CAS

Web Services afffected by CAS not being available: Parature (Customer login, not CSR) Network Registration Engineering Card Access OmniUpdate Xitracs

Posted in Uncategorized

Completed – Voice System Maintenance

On Wednesday March 30th from 5:00am till 7:00am CSI will be performing telephone system maintenance that will interrupt telephone service on the Jupiter Campus. Other Northern campuses may experience intermittent outages.

All off campus calls originating from the Northern campuses may require dialing a seven or ten digit number for all off campus calls. If you are trying to reach the Northern campuses, the ten digit number might be required.

In the event of an emergency the FAU police department can be reached at 561-297-3500 by using a cellular or other non-FAU phone, and local police can be reached by Dialing 911 from a cellular or other non-FAU-phone.

Posted in Uncategorized

Completed – Cisco switch upgrades during maintenance window tomorrow Friday 03/25

Cisco switch upgrades during maintenance window tomorrow, Friday 03/24 between 6 and 7 am

These are switches that will affect portions of Davie LA and Ft Lauderdale HEC, and will have brief network outage during the maintenance window.

Posted in Uncategorized

Resolved – Network Outage on Ft. Lauderdale Campus

We are experiencing a network outage to the Ft. Lauderdale campus. Networking is working on the issue.

Posted in Uncategorized

Completed – IRM System Maintenance, March 24, 2011 from 3:00 AM to 7:00 AM

IRM will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deem necessary, installing critical patches and other health checks on Thursday, 03/24/2011 from 3:00am to 7:00am during IRM maintenance window. In addition, the following systems will be specifically impacted:

When : 5:00 AM – 7:00 AM
Affected Systems: MyFAU will be unavailable

Description of Change: MyFAU will have its host java updated and configurations will be put in place to enable single sign-on to Exchange 2010 webmail. Intermitted downtime starting at 5am. ======================================================

When: 5:00 AM – 6:30 AM
Affected Services: Talisma Development will be unavailable

Description of Change: Convert TALDEV01 and TALDEV02 to VMs. Remove Backup Exec System Recovery from TALDEV01. Affected Systems: TALDEV01 TALDEV02 ======================================================

When: 5:00 AM – 6:00 AM
What: Banner faculty advisor self-service 8.5 upgrade
Who (impacted): Users trying to access the faculty/advisor pages in SSB

When: 3:00am-7:00am
What: Harvest production database upgrade
Who (impacted): All harvest users, the harvest service will also be unavailable after 7:00am until the end of the day and possibly the next day.

When: 5:00am-6:00am
What: www.fau.edu being placed behind F5 Global Traffic Manager
Who (impacted): No interruption

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Posted in Uncategorized

Completed – ANDI shared folder maintenance at 5PM on 3/22/2011

At 5:00PM the systems group will begin replicating ANDI data to a clustered environment. This is the first step in a larger plan to provide more robust shared folder services. There should be no impact to services.

Posted in Uncategorized

Completed – Voice System Maintenance Wednesday March 23rd from 5:00am till 7:00am

On Wednesday March 23rd from 5:00am till 7:00am CSI will be performing telephone system maintenance that will interrupt telephone service on the Jupiter Campus. Other Northern campuses may experience intermittent outages. All off campus calls originating from the Northern campuses may require dialing a seven or ten digit number for all off campus calls. If you are trying to reach the Northern campuses, the ten digit number might be required. In the event of an emergency the FAU police department can be reached at 561-297-3500 by using a cellular or other non-FAU phone, and local police can be reached by Dialing 911 from a cellular or other non-FAU-phone.

Posted in Uncategorized

Resolved – LCMS is down

The Luminis Content Management System (LCMS) (http://fauss.fau.edu/) is currently unreachable. Users that still have sites in LCMS are not able to update their pages.

This does not effect any of the users in the OmniUpdate CMS.

We are looking into the issue. No ETA as of yet.

Posted in Uncategorized