[NETWORK MAINTENANCE] Jupiter and Boca Raton – Saturday June 5th from 12:00 a.m. until 3:00 a.m.

OIT will be performing maintenance on core network equipment on the Boca Raton and Jupiter campuses on Saturday June 5th from 12:00 a.m. until 3:00 a.m. During this time there will be a series of momentary disruptions to network traffic on the Jupiter and Boca Raton campuses. Connectivity to and from the internet as well as connectivity to campus network resources will be impacted during this maintenance window.

Posted in Network and Telecom, Systems

OnBase Document Management System Maintenance – Wednesday, June 2, 2021

OIT is conducting a system upgrade for OnBase on Wednesday, June 2, 2021.  During this time, the following services will be unavailable:

​​OnBase Document Management system
Website form submissions that rely on OnBase

Workflows and checklists that rely on OnBase

Posted in Banner and Admin Systems, Systems, Uncategorized

[Resolved 2:30 pm] Owlpulse and Redcap offline

Owlpulse and Redcap are currently offline due to an issue with the database server. OIT is investigating the issue and will update regularly.

Posted in Research Computing, Systems, Uncategorized

OIT Systems Maintenance, Thurs. May 27 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/27/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Voice Server Maintenance
Description of change: ​OIT will be performing maintenance on voice servers between 10:00 P.M. on May 27th ​and 2:00 a.m. on May 28th. Remote phones may have connectivity issues during the maintenance.
Downtime window start: 5/27/2021 10:00 PM
Downtime window end: 5/28/2021 2:00 AM
Affected services: ​Phones and Phone Calls
Expected End-user impact: ​Remote Phones may experience 2-5 minute intermittent outages during the window. Phones on campus will experience one 30 second outage.

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Server Configuration Change
Description of change: ​​OIT will be making a configuration change to some file servers at 3am. There is no expected end user impact.
Downtime window start: 5/27/2021 3:00 AM
Downtime window end: 5/27/2021 3:15 AM
Affected services: ​File shares on andisec
Expected End-user impact: ​After the configuration change users will only see files and folders they have access to on andisec.

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Server Upgrade
Description of change: ​​OIT will be upgrading the operating system on two computer management servers between 3am and 7am.
Downtime window start: 5/27/2021 3:00 AM
Downtime window end: 5/27/2021 7:00 AM
Affected services: ​SCCM computer management
Expected End-user impact: During the upgrade, there may be possibly slow or failed application/OS deployments.

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Data Storage System Troubleshooting
Description of change: ​We are performing some troubleshooting to try to narrow down a non-critical problem that we have observed in one of our data storage systems.
Downtime window start: 5/27/2021 6:00 AM
Downtime window end: 5/27/2021 7:00 AM
Affected services: Data storage
Expected End-user impact: There is no end-user impact expected with this change.

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Voice Server Maintenance
Description of change: OIT will be upgrading the voice network.​
Downtime window start: 5/27/2021 9:00 PM
Downtime window end: 5/27/2021 12:00 AM
Affected services: Phone Calls​
Expected End-user impact: No end-user impact is expected with this change.

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Posted in Network and Telecom, Systems

[RESOLVED] Starfish Advisor Calendars no longer syncing with Outlook Calendar

UPDATE:

Advisors and staff should now be able to sync their Outlook calendar availability with Starfish again.

 


The calendar sync functionality between Outlook and Starfish is currently not working for advisors/staff. This means the Starfish software will no longer be able to see your Outlook availability when creating your Starfish schedule.  In the meantime, all future unavailable times will need to be added manually in Starfish itself.

This is currently being investigated and we will send an update once have more information.

 

 

Posted in Educational Technologies, Instructional Technologies, Systems

Remote Desktop Connectivity Issues

We are receiving multiple reports of users unable to remotely connect (Remote Desktop) to computers on campus. We are currently investigating and will update once we have more information.

OIT

Posted in Network and Telecom, Systems, Uncategorized

Current issues/fixes for changes to staff/faculty email authentication

OIT has received reports of Outlook and iOS native mail issues related to the multi-factor authentication changes that took place earlier this morning.

Below are some steps that should resolve the issues:

  • Outlook constantly prompting for password – This should resolve with a complete close of outlook and restart. If issues persist, deleting outlook saved credentials and waiting a moment to restart outlook may help.
  • iOS native mail prompting for password – If an iOS account was setup before iOS 11 or if the account was setup manually on 11 or later (rather than automatically), a user may receive a password prompt. Deleting and re-adding the account to iOS mail will resolve this.

If these steps did not resolve the issue and you need further assistance, please contact the FAU Help Desk 561.297.3999 or submit a help desk ticket.

Posted in Email, Systems

OnBase Document Management System Maintenance – Wednesday, May 19, 2021

OIT is conducting a system upgrade for OnBase on Wednesday, May 19, 2021.  During this time, the following services will be unavailable:

 

​​OnBase Document Management system

Website form submissions that rely on OnBase

Workflows and checklists that rely on OnBase

 

Posted in Banner and Admin Systems, Systems, Uncategorized

OIT Systems Maintenance, Thurs. May 20 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/20/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Faculty/Staff Email System Maintenance
Description of change: ​OIT will be performing maintenance on the faculty/staff email system from 3:00 a.m. until 7:00 a.m. on Thursday May 20th. Following this change, users may get prompted for Duo authentication when accessing email and legacy protocols including POP3 and IMAP will no longer work for connecting to the Faculty/Staff email system.
Downtime window start: 5/20/2021 3:00 AM
Downtime window end: 5/20/2021 7:00 AM
Affected services: Office 365 / Exchange Email​
Expected End-user impact: No end-user impact is expected during maintenance.
After the maintenance, users of the Office 365 mail system will be prompted for two factor authentication when signing into email for the first time or upon changing password. In addition, users will no longer be alble to use legacy protocols including IMAP, POP3, or SMTP for sending/receiving email.​

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Server Upgrades
Description of change: OIT will be performing maintenance on integration servers that affect Single Sign On, and Forms.
Downtime window start: 5/20/2021 3:00 AM
Downtime window end: 5/20/2021 6:00 AM
Affected services: Single Sign On Prompting Engine​, Forms (Frevvo), MyInfo
Expected End-user impact: No end-user impact is expected. The updates to the BigIP will make this process seamless. However should things fail Single Sign On may slow down and many university forms may stop working. ​

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Student Information System (Banner) Maintenance
Description of change
OIT will be performing maintenance on the Student Information System. No end-user impact is expected.
Downtime window start: 5/20/2021 3:00 AM
Downtime window end: 5/20/2021 5:00 AM
Affected services: Student Information System (Banner)
​Expected End-user impact: No end-user impact is expected

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Posted in Banner and Admin Systems, Email, Systems

OIT Systems Maintenance, Thurs. May 13 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/13/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server Maintenance
Description of change: ​OIT will be performing server maintenance on several core systems. During this time, access to the network registration system, Banner, Degree Auditing, Transcripts, payments, and reporting systems may be unavailable
Downtime window start 5/13/2021 3:00 AM
Downtime window end 5/13/2021 7:00 AM
Affected services
​Banner production – Admin Pages (Forms), Application Navigator, Banner Access Manager, Banner self-service, Touchnet – Payments/Deposits,
Workflow, uAchieve, DARS, FLVS, Transcripts, Appworx, Harvest, ODS, FAUDW Warehouse, DWPROD: OwlDone, DWPROD: FinancialAid Attendance Survey
IEAP Warehouse, WebFOCUS/ReportCaster, Account claiming, Password resets,
MSOP Instance, ACH or VPAS, Mandatory Course Entry Quiz, Accounts Self Service, Canvas Electronic Grading “Banner Grade Submissions” in Canvas, Wireless network authentication for guests, 4P Configuration, Admissions Status, Znumber page, egrades.fau.edu/* (except egrades itself), Group Management, Phonebill application pre latest system, Password expiration, network registration, netreg, networkregistrationadmin, DHCP Logger, Frevvo, Undergraduate Admissions, Graduate Admissions, Residency Project, OwlDone
Expected End-user impact:​The listed services will be temporarily offline while the patches are applied. Some applications may need to be restarted after the maintenance is complete.

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Application update – Cisco Meeting Servers
Description of change: ​The videoconferencing servers will undergo routine maintenance and will be unavailable.
Downtime window start 5/13/2021 9:00 AM
Downtime window end 5/13/2021 11:00 AM
Affected services: Hardware (non-zoom/webex) Videoconferencing
Expected End-user impact: Servers are used internally only – on-prem bridging will be disrupted, but no events are scheduled. Backup infrastructure is available if needed

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Posted in Banner and Admin Systems, Systems