OIT is currently investigating issues affecting accounts.fau.edu, specifically impacting the self-service password reset function. We are working to restore full functionality as quickly as possible and appreciate your patience while we resolve this issue.
Update: our team has resolved the issue affecting accounts.fau.edu. Service is restored to normal operation.
We are receiving reports that Microsoft Copilot is currently down or experiencing connectivity issues.
Our IT team is actively monitoring the status from Microsoft and will provide updates as more information becomes available. Thank you for your patience.
Update: The issue is reported as resolved by Microsoft. Copilot is now accessible.
Forms.fau.edu was offline from 6:00 am until 8:10 am. All services have been restored at this time.
Microsoft reports that an ongoing technical issue is currently impacting service connectivity for several Microsoft 365 applications. As a result, users may experience intermittent errors or difficulty accessing Microsoft Copilot at this time.
Update: Microsoft has confirmed the issue is now resolved.
OIT will be performing server maintenance from 8:00 p.m. until 9:00 p.m. on Tuesday May 19th. No end user impact is expected as a result of these changes.
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks starting on Wednesday, 5/13/2026 at 10am until Saturday 5/16/2026 at 3am. In addition, the following systems will be specifically impacted:
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CCURE Application Upgrade
Start: 2026-05-13 10:00
End: 2026-05-13 14:00
Services: CCURE Application
Description: Upgrade to improve security, scalability, and platform compatibility.
Impact: Access control system limited; card access works but no unlock events—————————————————————————————-
Zoom-O365 Integration Maintenance
Start: 2026-05-14 07:00
End: 2026-05-14 07:10
Services: Zoom, Microsoft 365 Calendar
Description: Maintenance of Zoom and O365 calendar integration requiring reauthentication.
Impact: Users must reauthenticate Zoom with O365—————————————————————————————–
Server Maintenance (iss.fau.edu)
Start: 2026-05-13 04:00
End: 2026-05-13 04:45
Services: iss.fau.edu
Description: Routine incremental server updates.
Impact: No expected user impact——————————————————————————————-
IAM Group Management Maintenance
Start: 2026-05-14 05:00
End: 2026-05-14 07:00
Services: Grouper, SSO, LDAP
Description: Maintenance on identity management group manager.
Impact: Possible delays in group sync——————————————————————————————–
IAM Identity Updates
Start: 2026-05-14 04:00
End: 2026-05-14 05:00
Services: Accounts, User Manager, MidPoint, Active Directory
Description: Configuration updates to improve IAM data quality and functionality.
Impact: Services restarted; no major impact———————————————————————————————-
Wireless Update (eduroam/fauwpa2)
Start: 2026-05-14 03:00
End: 2026-05-14 04:00
Services: eduroam, fauwpa2
Description: Configuration update to support new equipment.
Impact: Brief authentication interruptions————————————————————————————————-
IAM Cluster Maintenance
Start: 2026-05-15 05:00
End: 2026-05-15 06:00
Services: Accounts, User Manager, MidPoint
Description: Maintenance to prepare for hardware replacement.
Impact: No end-user impact————————————————————————————————-
Non-Degree Maintenance
Start: 2026-05-13 22:00
End: 2026-05-14 00:00
Services: Non-Degree Application
Description: Server maintenance window.
Impact: Possible intermittent downtime—————————————————————————————————-
Network Maintenance
Start: 2026-05-15 05:00
End: 2026-05-15 06:00
Services: Campus Network
Description: Network infrastructure maintenance.
Impact: Campus network devices unavailable——————————————————————————————————-
Wireless Auth Server Change
Start: 2026-05-14 05:00
End: 2026-05-14 06:00
Services: Wireless WPA2, eduroam
Description: Change of wireless authentication server.
Impact: Users may need to reconnect———————————————————————————————————
LMS Apps Server Update
Start: 2026-05-14 05:00
End: 2026-05-14 06:00
Services: lmsapps.fau.edu
Description: Upgrade of LMS web servers with rolling updates.
Impact: Minimal impact expected——————————————————————————————————–
Microsoft Login Maintenance
Start: 2026-05-15 07:00
End: 2026-05-15 08:00
Services: Microsoft Entra
Description: Adjustments to Microsoft login process.
Impact: No expected user impact——————————————————————————————————-
Campus Network Maintenance
Start: 2026-05-16 00:00
End: 2026-05-16 03:00
Services: All campus network services
Description: Campus-wide network maintenance.
Impact: Brief outages across campuses————————————————————————————————————
Banner Production Maintenance
Start: 2026-05-14 00:01
End: 2026-05-14 07:00
Services: Banner Admin, Registration, Self-Service, APIs
Description: Maintenance on Banner production application servers.
Impact: Banner services unavailable
We are currently receiving reports of issues connecting to the wireless network, including eduroam. Our Networking team is actively investigating the situation.
OIT will be performing server maintenance from 8:00 p.m. until 9:00 p.m. tonight April 21st. No end user impact is expected as a result of these changes.
Some users may see a “Bad Request” error when trying to change their password. Our team is actively working to resolve this issue. If you experience this issue, please contact the Help Desk at 561-297-3999.
Update 9:49 AM: The issue has been resolved, and password resets are now working as expected. If you continue to receive an error, please contact the Help Desk for assistance.
Update: Personal owlONE agents may fail to run due to a recent model change. To resolve this, users will need to update each or their personal agent Model Type to “Assistant” and Model to “gpt‑4.1.”
Step‑by‑step instructions are available here:
https://helpdesk.fau.edu/TDClient/2061/Portal/KB/ArticleDet?ID=161146
Updated 3/31/2026 3:15pm
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We are currently experiencing an issue affecting owlONE personal AI agents. Our team is actively investigating and working with our vendor to restore service as quickly as possible. Thank you for your patience.