OIT Systems Maintenance, Thurs. May 28 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/28/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server Maintenance
Description of change: OIT will be power cycling a server chassis to correct an issue.​
Downtime window start: 4:00 AM
Downtime window end: 5:30 AM
Affected services: ​DHCP, EDUROAM RADIUS, DNS, SSO, Network gear licensing, Network gear logging
Expected End-user impact: During this time, most of the affected services have redundant counterparts so end-user impact should be minimal. If you experience any issues accessing a particular service, please try again after the maintenance has been completed.

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Switch to SSO logins for document signing software
Description of change: Our document signing software (Docusign) is now setup for SSO and we will be forcing the switch from email/password logins to the SSO integration.
Downtime window start: 7:00 AM
Downtime window end: 7:10 AM
Affected services: Docusign
Expected End-user impact: During this time, no end-user impact is expected. After the change, Docusign will no longer allow email/password logins, unless requested.

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Modification to the Forms Server’s settings
Description of change: OIT will apply some changes to the University’s forms server. There will be a temporary downtime while the changes are applied.
Downtime window start: 6:00 AM
Downtime window end: 7:00 AM
Affected services: University forms server (Frevvo)
Expected End-user impact: During this time, the University form server will be unavailable and students, faculty and staff will be unable to submit many of the University forms. Users should wait until after the maintenance window to submit any forms.

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Posted in Systems

OIT Systems Maintenance, Thurs. May 21 from 12:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/21/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server configuration change
Description of change: OIT is changing the way the iOS clients connect to virtual apps (apps.fau.edu). Currently VPN mode is requested, but OIT will be changing it to WICA mode based on recommendation from Citrix.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Virtual apps located at apps.fau.edu.
Expected End-user impact: During this time, no end-user impact is expected. If you have trouble connecting, please try again after the maintenance window.

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Admission apps load changes for parent info and preferred names
Description of change: OIT will apply changes to the load process of admission apps to load parent info and preferred names to Banner.
Downtime window start: 12:00 AM
Downtime window end: 12:30 AM
OIT Units involved in the change (Internal Only)  AS group
Affected services: Banner custom load process of admission apps
Expected End-user impact: During this time, no end-user impact is expected.

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Posted in Banner and Admin Systems, Systems

[resolved] Reported issues with OWA (Outlook on the Web)

UPDATE: Microsoft has resolved the issue as detailed in EX212990

Some users are receiving an error message when using OWA. Office 365 is currently experiencing issues. We will update this ticket when we have more information.

Thank you

Systems

Posted in Systems

OIT Systems Maintenance, Thurs. May 14 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/14/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server Maintenance
Description of change: ​OIT will be changing the domain that the xitracstest server is joined to.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: xitracstest.fau.edu​
Expected End-user impact: During this time, the affected application/server will be unavailable.

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OIT client management system feature addition
Description of change: OIT will be adding functionality for encryption management to it’s client management system​
Downtime window start: 5:00 AM
Downtime window end: 5:30 AM
Affected services: Endpoint management
Expected End-user impact: During this time, no end-user impact is expected

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Server Maintenance
Description of change: OIT will be decommissioning a web server it hosts.​
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: controller.fau.edu​
Expected End-user impact: During this time, OIT will decommission the website http://controller.fau.edu as it is no longer needed.

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Fix the tuition deposit date issue with Banner extract to StarRez
Description of change: OIT will apply a fix for the tuition deposit date issue with Banner extract to StarRez.
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: StarRez housing system
Expected End-user impact: During this time, no end-user impact is expected.

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Add Inprogress Transfer Credits to Banner extract for Visual Zen
Description of change: OIT will add a new field for in-progress transfer hours for Visual Zen/Orientation.
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: VisualZen/Orientation
Expected End-user impact: During this time, no end-user impact is expected

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Financial Aid production maintenance items for 2020 Summer term
Description of change: OIT will make changes and apply updates related to Financial Aid for Summer 2020.
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: Banner ​Financial Aid
Expected End-user impact: During this time, no end-user impact is expected.

Posted in Banner and Admin Systems, Systems

[RESOLVED] Several FAU applications/services unavailable

UPDATE: At this time all services have been restored.

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We are currently experiencing issues with an Oracle back-end server. At this time, several applicatios/services are unavailable such as:

Student information in MyFAU
eGrades
Forms.fau.edu
University Appstatus
University Applications
OwlDone

We are working to resolve the issue as soon as possible.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Uncategorized, Workday

OIT Systems Maintenance, Thurs. May 7 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/07/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server software change
Description of change: OIT will apply some updates to fix a licensing issue with the Citrix setup for the OIT Lab team. Xentegra has suggested using a GPO to set RDS licensing and we are implementing this suggestion.
Downtime window start: 4:00 AM
Downtime window end: 6:00 AM
Affected services: Virtual applications from apps.fau.edu.
Expected End-user impact: During this time there might be a short downtime if the server needs to be rebooted. During that time, end-users will not be able to access virtual apps.

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Server Patches
Description of change: OIT will apply patches to the Grouper application​
Downtime window start: 5:00 AM
Downtime window end: 7:00 AM
Affected services: ​Grouper
Expected End-user impact: During this time no end-user impact is expected. ​LDAP group changes will not occur while the system is offline.

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Banner database maintenance
Description of change: OIT will add additional fine-grained access control polcies​ to restrict access to SSN columns in specific Banner tables. This will impact a group of users with direct SQL access to Banner.
Downtime window start: 6:00 AM
Downtime window end: 7:00 AM
Affected services: ​Banner
Expected End-user impact: During this time, no end-user impact is expected.

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Posted in Banner and Admin Systems, Systems

[RESOLVED]Possible issues with connecting via Remote Desktop

This issue has been identified and resolved. You should now be able to remote desktop to your computer with your hostname.

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At this time, we have had several reports of users unable to connect to their campus desktops via remote desktop.

We are currently investigating and will update with more information once available.

 

OIT

Posted in Systems

[Resolved] Duo Two-Factor Authentication delays and failures

4/22/2020 8:16 AM: We were notified that the issues are resolved, and the 3rd-party network providers service issues have been resolved.
4/21/2020 4:15 PM: We have confirmed that the issues reported relate to 3rd-party network providers experiencing regional connectivity issues after a large fiber cut. Duo and Amazon are tracking with those providers to further understand when the cuts have been repaired or traffic is otherwise routable again, and are also investigating other potential solutions to route traffic at this time.

4/21/2020 1:35 PM: We have been notified that users may experience delays and failures when completing two-factor authentication. We will monitor the situation and update this notification as more information is received.

This may affect users logging into VPN, Workday, Banner, Student Self Service, MyFAU, Canvas, Email, and other services.

Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Network and Telecom, Systems, Uncategorized, Video Conferencing, Workday

[RESOLVED]Office 365 email may be unavailable for some users

Microsoft resolved this issue by 2:40AM 4/21/20

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Office 365 users may experience 500 errors when attempting to access their email via web access, Mobile, or email clients.

Microsoft is currently investigating.

We will provide updates as they are available.

OIT

Posted in Email, Systems

OIT Systems Maintenance, Thurs. April 16 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/16/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server Maintenance
Description of change: OIT will apply routine patches to redundant LDAP user/configuration information servers at disaster recovery location (NWRDC)​
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: No service downtime expected but for full disclosure, the NWRDC oud servers are part of the cluster of: Production OUD (Oracle Unified Directory) servers, services that rely on them such as OIM (Identity Management), and servers/clients that rely on them for login authentication.​​
Expected End-user impact: During this time, no end-user impact is expected as any reboots necessary will be done in a rolling manner.

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Server Upgrade
Description of change: OIT will be upgrading the software on its spam filtering appliances.​
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: Inbound FAU Email, smtp.fau.edu​
Expected End-user impact: During this time, inbound email may be delayed. Mail relayed through smtp.fau.edu may fail during the change window.

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Server Maintenance
Description of change: OIT will add a test appliance to FAU’s web traffic director cluster to pull a copy of the configuration data
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: No service interruption expected but for full disclosure: a plethora of web domains and vanity domains are resolved via the Global Traffic Manager. Major ones are: www.fau.edu, sso.fau.edu, forms.fau.edu
Expected End-user impact: During this time, no end-user impact is expected.

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Exit Form II
Description of change: OIT will apply a frevvo form for matriculated students who wish to withdraw/terminate from the university.
Downtime window start: 6:00 AM
Downtime window end: 8:00 AM
Affected services: ​Banner
Expected End-user impact: ​When students attempt to drop their last course in Banner they will now have an error message that redirects them to Exit Form II instead of Exit I.

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Account cleanup
Description of change: OIT will be removing old user accounts
Downtime window start: 6:00 AM
Downtime window end: 6:15 AM
Affected services: AD login
Expected End-user impact: During this time, no end-user impact is expected

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Server Maintenance
Description of change: We will be making a configuration change to Onbase webservers that will require a restart​
Downtime window start  4/16/2020 3:00 AM
Downtime window end  4/16/2020 4:00 AM
OIT Units involved in the change (Internal Only)  Systems and AS DEV
Affected services: Onbase web users will be logged off if connected during the restart (15 second window)
Expected End-user impact: During this time, no end-user impact is expected.

Posted in Banner and Admin Systems, Email, Systems