[COMPLETE] Banner maintenance

The Office of Information Technology will be performing urgent maintenance to Banner beginning Friday, July 31st at 11:30 pm. Services are expected to be fully restored within 30 minutes. The services listed below are affected by this maintenance may be unavailable during this time.

Please review these services upon the completion of the maintenance as application restarts may be necessary.

Banner Self Service, Admin Pages, Access Manager and Workflow
Transcripts and degree auditing (uAchieve/DARS)
App Status portal
Admissions Applications (Grad and Undergrad)
Owldone
Financial Aid survey
eGrades for Canvas
Touchnet payment gateway
FLVS
Appworx
Harvest

 

OIT

Posted in Banner and Admin Systems, Systems

Banner, ODS and Data Warehouse Production Maintenance

The Office of Information Technology will be performing maintenance to production Banner, ODS and Data Warehouse systems beginning Thursday, July 30th at 3:00 am. Services are expected to be fully restored by Thursday, July 30th at 7:00 am. The services listed below are affected by this maintenance will be unavailable during this time.

Please review these services upon the completion of the maintenance as application restarts may be necessary.

Account claiming and Password resets
Banner Self Service, Admin Pages, Access Manager and Workflow
Transcripts and degree auditing (uAchieve/DARS)
App Status portal
Admissions Applications (Grad and Undergrad)
Owldone
Financial Aid survey
eGrades for Canvas
Touchnet payment gateway
FLVS
Appworx
Harvest
IEA Warehouse (IEAP)
FAU Warehouse (FAUDW)
ODS Warehouse (ODSP)
WebFOCUS/Report Caster
Frevvo
4P (Not SSO)
Grouper
Phonebill Application
Wireless network authentication
Network Registration
Mandatory Course Entry Quiz
ACH/VPAS

OIT

Posted in Banner and Admin Systems, Canvas / LMS, Network and Telecom, Systems

OIT Systems Maintenance, Thurs. July 30 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/30/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Database Maintenance
Description of change: ​Apply July 2020 Oracle patchset updates to all production databases
Downtime window start: 7/30/2020 3:00 AM
Downtime window end: 7/30/2020 7:00 AM
Affected services:
Banner production: Admin Pages (Forms), Application Navigator, Banner Access Manager, Banner self-service, Touchnet – Payments/Deposits, Workflow, uAchieve – DARS, FLVS, Transcripts
Appworx
Harvest
ODS
FAUDW Warehouse: DWPROD: OwlDone, DWPROD: FinancialAid Attendance Survey
IEAP Warehouse
WebFOCUS/ReportCaster
OIM: Account claiming, Password resets
MSOP Instance:
ACH_PROD: ACH or VPAS
GBP_PROD: Mandatory Course Entry Quiz
WORKDESK_PROD: accounts.fau.edu – Accounts Self Service
CANV_EGRADES_PROD: Canvas Electronic Grading “Banner Grade Submissions” in Canvas
FAUVISITOR_PROD: Wireless network authentication for guests.
FREVVOAPI_PROD: 4P Configuration, Admissions Status, Znumber page, ssoauth.fau.edu/*, egrades.fau.edu/* (except egrades itself)
GROUPER_PROD: Group Management – grouper.fau.edu
PHONEBILL_PROD: Phonebill application pre latest system.
PWDEXPIRE_PROD: Password expiration
REG_PROD: network registration, talon.fau.edu/netreg, talon.fau.edu/networkregistrationadmin, DHCP Logger
FREVVO61_PROD: Frevvo
NEWUNDERGRAD_PROD: Undergraduate Admissions
OWLAPP_PROD: Graduate Admissions
OWLRESIDENCY_PROD: Residency Project
ONBOARDUSR: OwlDone​​​
Expected end-user impact: During this time, the listed services will be temporarily offline while the patches are applied. Some applications may need to be restarted after the maintenance is complete.

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Several Snaplogic pipelines to support Covid Projects and Attestation frevvo form
Description of change: ​pipelines reading from workday and csvs, and the attestation form is a wellness check that employees/students that are returning to campus need to fill out
Downtime window start: 7/30/2020 12:00 AM
Downtime window end: 7/30/2020 12:00 AM
Affected services: Snaplogic, Workday, Frevvo
Expected end-user impact: During this time, no end-user impact is expected. ​Employees/students that are requiered to go back to work need to fill out an attestaion form before returning to campus

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Single Sign On Upgrade
Description of change: The University single sign on system will be updated to support improved prompting functionality.
Downtime window start: 7/30/2020 3:00 AM
Downtime window end: 7/30/2020 4:00 AM
Affected services: Single Sign On System (4P) prompt​
Expected end-user impact: During this time, single sign on (SSO) will go offline for 1 – 5 minutes while the prompting system restarts. ​

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Server configuration change
Description of change: ​OIT will be changing a parameter on it’s storage system to make inter-system communication more secure
Downtime window start: 7/30/2020 6:00 AM
Downtime window end: 7/30/2020 6:05 AM
Affected services: All services​
Expected end-user impact: During this time, no end-user impact is expected

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RocketChat Upgrade
Description of change: OIT will update RocketChat to the latest released version in GitHub​
Downtime window start: 7/30/2020 3:00 AM
Downtime window end: 7/30/2020 4:00 AM
Affected services: RocketChat and RocketChat SMS
Expected end-user impact: During this time, RocketChat and the chat services that utilize it will be unavailable. ​

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Posted in Banner and Admin Systems, Systems

[RESOLVED] OnBase production unavailable

** Update **

The OnBase production issue has been resolved, users are now able to log in.


We are currently investigating an issue preventing users from logging in to the OnBase production environment.  More information will be reported as it becomes available.

Posted in Systems

OnBase production unavailable

We are currently investigating an issue preventing users from logging in to the OnBase production environment.  More information will be reported as it becomes available.

Posted in Systems

OIT Systems Maintenance, Thurs. July 23 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/23/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server Maintenance
Description of change: OIT will be changing the domain a few servers are joined to.
Downtime window start: 7/23/2020 3:00 AM
Downtime window end: 7/23/2020 5:00 AM
Affected services: SMB/SFTP file sharing on Andisec, Speech server for the FAU main phone line
Expected End-user impact: During this time, file sharing on Andisec and the automated operator for the FAU main phone line will be unavailable.

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Server configuration change
Description of change: ​OIT will be changing a parameter on it’s storage system to make inter-system communication more secure
Downtime window start: 7/23/2020 6:00 AM
Downtime window end: 7/23/2020 6:05 AM
Affected services: ​All Services
Expected End-user impact: During this time, no end-user impact is expected

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Run SHATAEQ Deletion scripts in Production
Description of change: OIT will run the scripts necessary delete the workspace records requested by the Undergraduate Admissions department
Downtime window start: 7/23/2020 3:00 AM
Downtime window end: 7/23/2020 3:20 AM
Affected services: ​​Three Banner tables will have some workspace records deleted resulting in minimal delays in access time.
Expected End-user impact: During this time, no end-user impact is expected

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Posted in Banner and Admin Systems, Systems

OIT Systems Maintenance, Thurs. July 16 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/16/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server Maintenance
Description of change: OIT will be changing the domain a few servers are joined to.
Downtime window start: 7/16/2020 5:00 AM
Downtime window end: 7/16/2020 6:00 AM
Affected services: Crestron Fusion, Wowza Streaming Engine
Expected End-user impact: During this time, services hosted by the listed servers will be unavailable.

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Posted in Systems

Networking Issues

The Office of Information Technology is investigating networking issues affecting numerous services. More information will be reported as it becomes available.

Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Network and Telecom, Systems, Uncategorized, Video Conferencing, Workday

OIT Systems Maintenance, Thurs. July 9 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/09/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Backup server upgrade
Description of change: OIT will upgrade on-prem crashplan backup server.
Downtime window start: 7/9/2020 5:00 AM
Downtime window end: 7/9/2020 6:00 AM
Affected services: Crashplan​
Expected End-user impact: During this time, Crashplan backups will not work. Backups will resume once the upgrade is completed.

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Server Maintenance
Description of change: OIT will be enabling a feature to continually clean up old hostnames from DNS.
Downtime window start: 7/9/2020 5:00 AM
Downtime window end: 7/9/2020 5:00 AM
Affected services: Internal AD DNS (ad.fau.edu and irm.ad.fau.edu)
Expected End-user impact: Computers joined to the IRM or FAU domain may lose their DNS record if they have been unable to update it. This should self resolve in 24 hours or less or can be resolved manually.

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BHRIC VMware Horizon Upgrade to 7.12
Description of change: OIT will upgrade the BHRIC VMware Horizon to 7.12
Downtime window start: 7/9/2020 12:05 AM
Downtime window end: 7/9/2020 5:05 AM
Affected services: https://vhealth.fau.edu, https://vhealthon.fau.edu, horizon admin, vmware composer
Expected End-user impact: During this time, end users of the BHRIC VMware infrastructure will not be able to login to VMware services.

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BHRIC MySQL Server Storage Adjustment
Description of change: OIT will move the MySQL storage to an alternative storage partition to protect against back file growth and add certificates for mysql with tls.
Downtime window start: 7/9/2020 3:00 AM
Downtime window end: 7/9/2020 3:15 AM
Affected services: SaraAlert and Redcap​
Expected End-user impact: During this time, SaraAlert and Redcap will be offline for 5 – 10 minutes while the data is moved.

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Web Services Load Balancer Maintenance
Description of change: OIT is performing an upgrade on load balancers that manage many of FAU’s major web services.​
Downtime window start: 7/9/2020 3:00 AM
Downtime window end: 7/9/2020 7:00 AM
Affected services: All services served by virtual servers hosted by the BigIP load balancers. These include but may not be limited to: owlapp, sso, papercut, sas, myfau, banner, talisma, oud, www, filelocker, ds/ldap, dmz entry point for various coldfusion/grails/tomcat applications, tms, sctforms, etc.​
Services that have cloud or NW presence will be failed over accordingly to lessen impact. E.g. www, oud, sso, myfau
Expected End-user impact: Users connecting to websites served by the BigIP load balancers may experience their sessions being disconnected intermittently as we proceed through the upgrade. Sites should not be down for extended periods of time as the units are being upgraded incrementally and there should be at least one unit providing services throughout the maintenance period.​

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Global Web Services Load Balancer maintenance
Description of change: OIT is upgrading the Global Services Load Balancer with two newer ones. The Global Services Load Balancer (formerly Global Traffic Managers) are responsible for providing resiliency for major web sites/services that FAU provide. This change plan will account for the first step of adding the two new ones into the pool. A later change plan will be written to remove the two older ones.
Downtime window start: 7/9/2020 5:00 AM
Downtime window end: 7/9/2020 6:00 AM
Affected services: Web services/sites that are being managed by the BigIP DNS appliances (formerly GTM). These include many public FAU websites such as www.fau.edu, and departmental subdomains. May also include major services such as SSO, OUD, ADFS, wordpress.​
Expected End-user impact: Durin this time, no end-user impact is expected. The new units have been configured to mirror what the old units serve up and their addition to the mix should be non-intrusive.

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Posted in Email, Systems, Workday

OIT Systems Maintenance, Thurs. July 2 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/02/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Update account sync to Azure
Description of change: OIT will modify the attributes synced from on-prem directories to Azure
Downtime window start: 7/2/2020 6:00 AM
Downtime window end: 7/2/2020 6:15 AM
Affected services: Office 365 and Azure login
Expected End-user impact: During this time, no end-user impact is expected

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Posted in Systems