OIT Systems Maintenance – Thursday, Jan 23 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 01/23/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Two Factor Enrollment Update
Description of change: OIT will be updating the Single Sign On System’s 2Factor prompt to direct users to the Employee or Student enrollment page when accessing services such as Self Service and Workday if the user has not yet enrolled in 2Factor. Currently they are forced to enroll through the authentication Single Sign on System. This change will make sure users select their 2Factor preference and place them in the Duo Student group more reliably.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Single Sign On, Duo 2Factor
Expected End-user impact: During this time, users who access 2Factor services that force 2factor prompting (Workday, self service, etc.) will be directed to enroll in 2Factor by clicking one of two links at the bottom of the authentication page.

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Windows configuration and deployment system upgrade (SCCM)
Description of change: OIT will be updating SCCM, the system providing configuration, deployment and updates to Windows clients to the latest version
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: The system providing configuration, deployment and updates to Windows clients will be upgraded to the latest version
Expected End-user impact: During this time, all OS deployments, app installs, windows updates from SCCM will be unavailable during the window

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Server maintenance
Description of change: OIT will be updating the web server components of VIP to comply with security policies
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: VIP Content Management System
Expected End-user impact: During this time, users will be unable to load documents from the VIP content management system

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Banner Integration
Description of change: OIT will be applying a new integration among three systems Banner, Medprocter (Immunization Office application) and Florida Shots(State immunization database).
The process has an outbound and inbound file between Banner and Medprocter. The outbound file from banner to Medprocter contains all active students who has an IM hold. The inbound file from Medprocter to Banner contains students who have met their immunization requirements and their IM hold will be released in Banner via this process (this includes and audit table to track an errors that may occur).
There is also an integration between Banner and Florida Shots to retrieve the FloridaShots ID for students who have an IM hold. This FloridaShots ID is sent in the outbound file from Banner to Medprocter.
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: Banner
Expected End-user impact: During this time, no end-user impact expected

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Update to application load process for parent residency field
Description of change: OIT will apply an update to correct incorrect parent residency values on a few previously submitted undergraduate applications due to a bug in the application loading procedure. It also fixes the logic used to load and calculate the parent residency field to prevent this error on new applications.
Downtime window start: 6:00 AM
Downtime window end: 6:15 AM
Affected services: Banner
Expected End-user impact: During this time, no end-user impact is expected.

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Posted in Banner and Admin Systems, Email, Systems

[RESOLVED] VirtualApps Currently Offline

The emergency maintenance for VirtualApps has been completed and the service is expected to be operational again at this time.

Posted in Educational Technologies, Instructional Technologies, Systems

VirtualApps Currently Offline

VirtualApps is currently offline for emergency maintenance. OIT is currently working to resolve the issue and hopes to have service restored shortly. An update will be posted when service rresumes.

Posted in Educational Technologies, Instructional Technologies, Systems

[Resolved] BHRIC Offline due to switch failure

The BHRIC is currently offline due to what appears to be a Firewall or Networking failure. We are investigating and will update this post as soon as we know more.

Posted in Educational Technologies, Email, Network and Telecom, Systems, Uncategorized

OIT Systems Maintenance, Thurs. Dec 19 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 12/19/2019 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server Maintenance
Description of change: OIT will be deploying an authentication server in Azure.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Active Directory
Affected systems (Internal Only)
Expected End-user impact: During this time, no end-user impact is expected.

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Banner 8X/XE Financial Aid patch and administrative pages
Description of change: OIT will apply a required Financial Aid patch and one administrative pages release to be in compliance with Winter registrations
Downtime window start: 3:00 AM
Downtime window end: 4:00 AM
Affected services: BANNER 8X/XE
Expected End-user impact: During this time, Banner will be offline while the patch is being installed.

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Banner Maintenance
Description of change: OIT will update the JDBC library on all Banner Tomcat web servers.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Banner 9 Registration self-service, Touchnet PCI services, Banner Admin Pages, Banner Application Navigator, Banner Access Manager
Expected End-user impact: During this time, services listed above will be unavailable.

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Server Maintenance
Description of change: OIT will be performing server maintenance on the Splunk log server. This maintenance will not affect any end-user services.
Downtime window start: 12:00 AM
Downtime window end: 7:00 AM
Affected services: Splunk Log server
Expected End-user impact: During this time, no end-user impact is expected. This will only affect OIT users using Splunk for log management and the Police Department using this system for log management. Affected groups will be notified.

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Database Maintenance
Description of change: OIT will apply October 2019 Oracle patchset updates to all production databases
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Banner production, Admin Pages (Forms), Application Navigator, Banner Access Manager, Banner self-service, Touchnet – Payments/Deposits, Workflow, uAchieve – DARS, FLVS, Transcripts, Appworx,
Harvest, ODS, FAUDW Warehouse, OwlDone, FinancialAid Attendance Survey, IEAP Warehouse, WebFOCUS/ReportCaster, OIM, Account claiming, Password resets, MSOP Instance, ACH or VPAS, Mandatory Course Entry Quiz, accounts.fau.edu – Accounts Self Service, Canvas Electronic Grading “Banner Grade Submissions” in Canvas, Wireless network authentication for guests, 4P Configuration, Admissions Status, Znumber page, ssoauth.fau.edu/*, egrades.fau.edu/* (except egrades itself), grouper.fau.edu, Phonebill application pre latest system, Password expiration, network registration, talon.fau.edu/netreg, talon.fau.edu/networkregistrationadmin, Frevvo, Undergraduate Admissions, Graduate Admissions, Residency Project, OwlDone
Expected End-user impact: During this time, the listed services will be temporarily offline while the patches are applied. Some applications may need to be restarted after the maintenance is complete.

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Service Upgrade
Description of change: OIT will be migrating an on-premises encryption service to a cloud based solution.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: AD RMS, Azure RMS
Expected End-user impact: During this time, there is no impact for those using Office 365 (click 2 run). For those using Office 2016/2013, they will either need to upgrade to Office 365 pro plus or run a migration script to continue using RMS to protect documents.

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Financial Aid MiniTerm implementation part 3
Description of change: OIT will apply modifications to support financial aid for mini terms.
Downtime window start: 7:00 AM
Downtime window end: 8:00 AM
Affected services: Financial Aid
Expected End-user impact: During this time, there is no end-user impact expected.

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Posted in Banner and Admin Systems, Systems

[COMPLETE] Banner, ODS and Data Warehouse Production Maintenance

The Office of Information Technology will be performing maintenance to production Banner, ODS and Data Warehouse systems beginning Thursday, December 19th at 3:00 am. Services are expected to be fully restored by Thursday, December 19th at 7:00 am. The services listed below are affected by this maintenance will be unavailable during this time.

Please review these services upon the completion of the maintenance as application restarts may be necessary.

Account claiming and Password resets
Banner Self Service, Admin Pages, Access Manager and Workflow
Transcripts and degree auditing (uAchieve/DARS)
App Status portal
Admissions Applications (Grad and Undergrad)
Owldone
Financial Aid survey
eGrades for Canvas
Touchnet payment gateway
FLVS
Appworx
Harvest
IEA Warehouse (IEAP)
FAU Warehouse (FAUDW)
ODS Warehouse (ODSP)
WebFOCUS/Report Caster
Frevvo
4P (Not SSO)
Grouper
Phonebill Application
Wireless network authentication
Network Registration
Mandatory Course Entry Quiz
ACH/VPAS

OIT

Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Network and Telecom, Systems

OIT Systems Maintenance, Thurs. Nov 14 from 3:00am to 7:00am

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 11/14/2019 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server Maintenance
Description of change: OIT will be deploying an authentication server in Azure.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Active Directory
Expected End-user impact: During this time, no end-user impact is expected.

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Posted in Systems

OIT Systems Maintenance, Thurs. Oct 31 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/31/2019 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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AutoAdvisor update for Mini Terms
Description of change: OIT will make AutoAdvisor mini term compliant and make the program stop dropping unregistered students after 3 weeks into a semester.
Downtime window start: 12:00 AM
Downtime window end: 12:00 AM
Affected services: AutoAdvisor
Expected End-user impact: During this time, no end-user impact is expected.

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BHRIC Backups
Description of change: OIT will be moving backups of the BHRIC profile servers from our SAN and NetVault to a cloud service provider.
Downtime window start: 3:00 AM
Downtime window end: 10/31/2019 6:00 AM
Affected services: BHRIC File Services
Expected End-user impact: During this time, no end-user impact is expected.

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Posted in Banner and Admin Systems, Systems

OIT Systems Maintenance, Thurs. Oct 24 from 3:00AM to 7:00Am

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/24/2019 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Account Self Service (accounts.fau.edu)
Description of change: OIT will merge the Update Your Password and Manage Your Account tiles. Users will be prompted to add a recovery email upon login when one isn’t already assigned. Users will need to confirm their password to update sms or recovery email. Password recovery questions will be removed.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Accounts Self Service – https://accounts.fau.edu
Expected End-user impact: During this time, users may be required to restart an in-progress workflow.

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Account Self Service Updates
Description of change: OIT will install patches and updates to back-end services related to account management.
Downtime window start: 12:00 AM
Downtime window end: 12:00 AM
Affected services: Accounts Self Service – https://accounts.fau.edu
Expected End-user impact: During this time, no end-user impact is expected.

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Storage Maintenance
Description of change: OIT will be performing maintenance on some back-end storage.
Downtime window start: 4:00 AM
Downtime window end: 7:00 AM
Affected services: No downtime is expected expected but there is a potential to affect: all services dependent on NetApp storage, including major ones such as, all VM’s on Hyper-V, all VM’s on VMware. Some of the major services potentially impacted are, but not limited to:
Banner, OIM, Andi Shares, Ibiweb, MSSQL databases and services dependent on those, Network Registration, Grouper, Owlapp, Edocs, SAS, Papercut
Expected End-user impact: During this time, no end-user impact is expected. Server / Service administrators may see a pause in data transfer while a node is failing over and back.

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Banner Maintenance
Description of change: OIT will be applying a fix in Banner for an issue with international addresses overwriting local addresses.
Downtime window start: 3:00 AM
Downtime window end: 3:30 AM
Affected services: Banner, eCW (EHR system)
Expected End-user impact: During this time, no end-user impact is expected.

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BHRIC Storage Maintenance
Description of change: OIT will update the Boca HIPAA environment storage to the latest software release as it patches a stability bug.
Downtime window start: 12:00 AM
Downtime window end: 7:00 AM
Affected services: All services on the BHRIC services
Expected End-user impact: During this time, no end-user impact is expected.

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Posted in Banner and Admin Systems, Systems

Research Computing Resources

Due to a failure of A/C on the Jupiter Campus the Research Computing resources including Koko, Koko-login, KokoWin, and Samba drives are offline. Physical Plant is working on the issue and we have a long running project in place to prevent this type of failure in the future. If you have any questions please let us know.

Posted in Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems