OIT Systems Maintenance, Thurs. Aug 4 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches, and other health checks on Thursday, 08/04/2022 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Network Registration Update
Description of change: OIT will be deploying an improved version of the network registration system which introduces support for international phone numbers and corrects a bug in the administrative tool.
Downtime window start 8/4/2022 3:00 AM
Downtime window end 8/4/2022 4:00 AM
Affected services: Network Registration and the FAU Guest wireless portal ​will be offline during this maintenance
Expected End-user impact: ​Network Registration and the FAU Guest wireless portal ​will be offline during this maintenance.
Users who have already connected to Guest Wireless will not experience any outage.

Graduate Admissions Application Upgrade
Description of change: Support for Corporate Programs will be added to the Graduate Admissions Application.
Downtime window start 8/4/2022 3:00 AM
Downtime window end 8/4/2022 6:00 AM
Affected services: ​Graduate admissions app for College of Business
Expected End-user impact: Corporate Program applicants will be able to create admissions applications and they will automatically be tagged correctly in Banner.

Posted in Network and Telecom, Systems

OIT Systems Maintenance, Thurs. July 28 from 1:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/28/2022 from 1:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

REDCap Maintenance
Description of change: OIT will be doing REDCap maintenance.​
Downtime window start 7/28/2022 1:00 AM
Downtime window end 7/28/2022 2:00 AM
Affected services: REDCap​
Expected End-user impact: ​REDCap will be offline during the update

Posted in Research Computing, Systems

[RESOLVED]FAU virtual apps is down

Virtual apps is once again working as expected.

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Applications accessed at apps.fau.edu are experiencing issues launching properly. We are investigating the issue.

Posted in Systems

Network Maintenance: July 21 5-6am

As part of OIT’s annual continuity of services testing, OIT will be conducting tests that will potentially interrupt campus services intermittently between 5am to 6am on Thursday, July 21.

Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Network and Telecom, Research Computing, Systems, Uncategorized, Video Conferencing, Workday

OIT Systems Maintenance, Thurs. June 30, from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/30/2022 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Server configuration change
Description of change: ​​OIT will be performing some configuration changes affecting servers at 5:00 a.m. on Thursday June 30th. No end-user impact is expected.
Downtime window start 6/30/2022 5:00 AM
Downtime window end 6/30/2022 5:30 AM
Affected services: ​MYFAU
Expected End-user impact: ​No end-user impact expected

Failed server hardware replacement
Description of change: OIT will be replacing a defective unit that supports the server infrastructure​
Downtime window start 6/30/2022 3:00 AM
Downtime window end 6/30/2022 5:00 AM
Affected services: All services​
Expected End-user impact: No end-user impact expected​

Server configuration change
Description of change: ​OIT will be performing some configuration changes affecting servers at 6:00 a.m. on Thursday June 30th. No end-user impact is expected.
Downtime window start 6/30/2022 6:00 AM
Downtime window end 6/30/2022 6:30 AM
Affected services: Single Sign-On (SSO)​
Expected End-user impact: ​No end-user impact expected

Posted in Systems

RESOLVED: Password Changes not currently synchronizing

Password synchronization issues have been resolved and you can proceed with password changes.

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We have identified that changes to your password are not properly synchronizing through the system. This may prevent you from accessing some services such as signing into your domain computer or the network. Please hold off from changing your password at this time.

We are working to resolve as soon as possible and apologize for any inconvenience.

OIT

Posted in Systems, Uncategorized

OIT Systems Maintenance, Thurs. June 23 from 12:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/23/2022 from 12:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Server configuration changes
Description of change: OIT will be performing some configuration changes affecting servers. No end-user impact is expected​
Downtime window start 6/23/2022 12:00 AM
Downtime window end 6/23/2022 12:05 AM
Affected services: Active Directory
Expected End-user impact: We do not anticipate any end user impact​

Posted in Systems

OIT Systems Maintenance, Thurs. June 16 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 0/0/2022 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Server configuration change
Description of change: OIT will be performing some configuration changes affecting Znumber Lookup web pages.
Downtime window start 6/16/2022 3:00 AM
Downtime window end 6/16/2022 6:00 AM
Affected services: Banner self-service (SSB)​
Expected End-user impact: Both Znumber Lookup web pages will no longer be accessible after the change.

Posted in Banner and Admin Systems, Systems

Multiple FAU services are currently unavailable

We have experienced a hardware failure and multiple FAU services are currently unavailable- including Account Self Service to reset your password, banner self-service, and others.

We are investigating and working to resolve as soon as possible.

We apologize for any inconvenience and will update the status as we have additional information.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Research Computing, Systems, Uncategorized

Possible Frevvo, egrades, and 4P issues this morning- Resolved by 9:20am

We identified that there may have been issues with Frevvo, egrades, and 4P this morning. Issues were resolved by 9:20am this morning.

We apologize for any inconvenience.

OIT

Posted in Educational Technologies, Systems, Uncategorized