[Resolved] Forms Server Offline

09/18/2021 10:00 PM: The University forms server (Frevvo) has been restored to service. Form developers, please check your emails for more details.

09/18/2021 08:20 PM: The University forms server (Frevvo) has experienced an error and is currently offline. We have identified the problem and are performing emergency maintenance to resolve the issue. We will update this when the problem is resolved.

This has impacted the University Admissions applications for Undergraduate Admissions, College of Business Graduate Programs Admissions Application, Non-Degree Admissions Application, and numerous other forms and workflows.

Posted in Banner and Admin Systems, Educational Technologies, Instructional Technologies, Lecture Capture, Network and Telecom, Research Computing, Systems, Video Conferencing

OIT Systems Maintenance, Thurs. from 2:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/16/2021 from 2:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Banner Maintenance
Description of change: Banner will be under maintenance and will be unavailable from 2:00am to 7:00am on Thursday 16th September.
Downtime window start 9/16/2021 2:00 AM
Downtime window end 9/16/2021 7:00 AM
Affected services: ​BANNER 8X/XE
Expected End-user impact: The Banner system will be brought down during the actual installation of the new release code.

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Server Upgrade
Description of change: OIT will be upgrading the operating system of the List server (Sympa).​
Downtime window start 9/16/2021 5:00 AM
Downtime window end 9/16/2021 7:00 AM
Affected services: ​Sympa mailing list
Expected End-user impact: No email will be going out from the mailing lists until the OS upgrade has been completed.​

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Active Directory Maintenance
Description of change: OIT will be removing groups from Active Directory that were previously used to assign Microsoft 356 licenses. These groups were replaced by a new process and have not been synchronized since October 2020.
Downtime window start 9/16/2021 6:00 AM
Downtime window end 9/16/2021 6:30 AM
Affected services: Active Directory​
Expected End-user impact: No end-user impact is expected.

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Microsoft 365 License Maintenance
Description of change: OIT will be performing maintenance to the Microsoft 365 license assignment process.​
Downtime window start 9/16/2021 5:00 AM
Downtime window end 9/16/2021 6:00 AM
Affected services: No services impacted.​
Expected End-user impact: No end-user impact is expected.

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Single Sign-on Maintenance
Description of change: OIT will be performing maintenance to the Single-Sign-On (SSO) web services to disable certain ciphers and TLS versions in the SSL policy.
Downtime window start 9/16/2021 6:00 AM
Downtime window end 9/16/2021 7:00 AM
Affected services: Single-Sign On (SSO)​
Expected End-user impact: No end-user impact is expected.

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User Manager Maintenance
Description of change: OIT will be performing maintenance on our User Manager application. ​These changes are needed to retire a server.
Downtime window start 9/16/2021 6:00 AM
Downtime window end 9/16/2021 7:00 AM
Affected services: User Manager/ OIM​
Expected End-user impact: No end-user impact is expected.

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Server Maintenance
Description of change: OIT is making a change to enhance the security of the main FAU website
Downtime window start 9/16/2021 6:00 AM
Downtime window end 9/16/2021 6:30 AM
Affected services: FAU website
Expected End-user impact: No end-user impact is expected.

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Server Upgrade
Description of change: OIT will be performing upgrades to its authentication servers.​
Downtime window start 9/16/2021 6:00 AM
Downtime window end 9/16/2021 6:00 AM
Affected services: Active Directory (ad.fau.edu)
Expected End-user impact: No end-user impact is expected.

Posted in Banner and Admin Systems, Educational Technologies, Email, Research Computing, Systems

OIT Systems Maintenance, Thurs. Sept 9 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/09/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server Upgrade (Eprint)
Description of change: The electronic document storage system for Administrative Services known as Eprint is being upgraded and will be unavailable during the marked downtime.
Downtime window start 9/9/2021 8:00 AM
Downtime window end 9/10/2021 5:00 PM
Affected services: eprint​
Expected End-user impact: ​eprint will be unavailable during this period.

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REDCap updates
Description of change: OIT will be installing REDCap​ patches
Downtime window start 9/9/2021 12:05 AM
Downtime window end 9/9/2021 2:00 AM
Affected services: REDCap​
Expected End-user impact: ​Users will not be able to use REDCap during this time. Also since the time zone will be changing , scheduled tasks may need to be updated by the users depending on how they implemented the task.

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Posted in Banner and Admin Systems, Research Computing, Systems

Some Office 365 users may be unable to access their mailbox via Outlook Web App

Some Office 365 users may be unable to access their mailbox via Outlook Web App: Outlook.fau.edu
If you experience an issue accessing your email via the web browser, please access your email via the Outlook application, or Mobile application.

We will continue to monitor the Microsoft advisory and post any updates.
OIT
Posted in Email, Systems

Forms.fau.edu is offline

[7:30 pm] The Form service is online! All forms should be working as expected.
[6:10 pm] The Form service is online! Many forms will show a yellow bar on the top and bottom indicating it is not a production form. Please report these to https://helpDesk.fau.edu, we are currently updating them as quickly as possible.
[4:50 pm] The Form service is still offline but we have corrected most issues and the form developers are testing to make sure everything is working. More information will follow when we have verified the fix was applied correctly.
[1:30 pm] The Form service is still offline but we are making progress on correcting the issue. More information will follow when we have tested the fix.
[9:00 am] The Form server has been taken offline as a precaution. We are making progress with the vendor and will know more soon.
[8:24 am] The Form server is back online but historic submissions are not accessible. A support ticket has been open with the vendor and more information will follow.
* We did confirm that the submissions appear to be in the System but not visible.
[7:50 am] The University Form Server forms.fau.edu is currently offline due to a failure of the service. We will update this post regularly with updated information.

Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Network and Telecom, Research Computing, Systems, Workday

OwlPulse Maintenance

Owlpulse will be offline for maintenance 08/17/2021 from 8 pm until 9 pm. Users will not be able to report the COVID-19 symptoms during this time.

Posted in Systems, Uncategorized

[Resolved] Jupiter campus DNS unavailable

The DNS server for the Jupiter campus is down at the moment. Systems is currently investigating this issue.

Tagged with: ,
Posted in Systems

OIT Systems Maintenance, Thurs. August 5 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 08/05/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server Maintenance
Description of change: OIT will be updating the website certificates for various public webservers as they are about to expire.
Downtime window start 8/5/2021 3:00 AM
Downtime window end 8/5/2021 7:00 AM
Affected services: ​Any public website using OIT’s SSL certificate. Examples are: www.fau.edu, helpdesk.fau.edu, directory.fau.edu, banner self service, network registration
Expected End-user impact: During this time, there might be a brief interruption as webservers are reloaded.

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Banner Maintenance
Description of change: OIT will be upgrading the Touchnet Banner​Connect client from version 7.6.0.0.2 to 7.10.0.2.1 in production.
Downtime window start: 8/5/2021 6:00 AM
Downtime window end: 8/5/2021 7:00 AM
Affected services: Touchnet BannerConnect – Payments made through Banner​
Expected End-user impact: No end-user impact is expected

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Server Upgrade
Description of change: OIT will be upgrading one of its infrastructure servers related to DNS. OIT requests that no DNS changes be made after end of day on 8/4.
Downtime window start 8/5/2021 3:00 AM
Downtime window end 8/5/2021 5:00 AM
Affected services: ​DNS
Expected End-user impact: No end-user impact is expected.

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BHRIC VDI maintenance
Description of change: OIT will be upgrading the BHRIC VDI environment
Downtime window start 8/5/2021 12:05 AM
Downtime window end 8/5/2021 2:00 AM
Affected services: vhealth, vhealthon
Expected End-user impact: During this time, users will not be able to use the BHRIC VDI

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Posted in Banner and Admin Systems, Research Computing, Systems

OIT Systems Maintenance, Thurs. July 29 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/22/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server Maintenance
Description of change: OIT will be performing server maintenance on several core systems from 3:00a.m. until 7:00 a.m. on July 29th. During this time, access to the network registration system, Banner, Degree Auditing, Transcripts, payments, and reporting systems may be unavailableOIT will be upgrading print services on the Jupiter campus from server 2016 to server 2019.
Downtime window start: 7/29/2021 3:00 AM
Downtime window end: 7/29/2021 7:00 AM
Affected services:
Banner production
Admin Pages (Forms)
Application Navigator
Banner Access Manager
Banner self-service
Touchnet – Payments/Deposits
Workflow
uAchieve – DARS
FLVS
Transcripts
Appworx
Harvest
ODS
FAUDW Warehouse
DWPROD: OwlDone
DWPROD: FinancialAid Attendance Survey
IEAP Warehouse
WebFOCUS/ReportCaster
OIM
Account claiming
Password resets
MSOP Instance
ACH_PROD: ACH or VPAS
GBP_PROD: Mandatory Course Entry Quiz
WORKDESK_PROD: accounts.fau.edu – Accounts Self Service
CANV_EGRADES_PROD: Canvas Electronic Grading “Banner Grade Submissions” in Canvas
FAUVISITOR_PROD: Wireless network authentication for guests.
FREVVOAPI_PROD: 4P Configuration, Admissions Status, Znumber page, ssoauth.fau.edu/*, egrades.fau.edu/* (except egrades itself)
GROUPER_PROD: Group Management – grouper.fau.edu
PHONEBILL_PROD: Phonebill application pre latest system.
PWDEXPIRE_PROD: Password expiration
REG_PROD: network registration, talon.fau.edu/netreg, talon.fau.edu/networkregistrationadmin, DHCP Logger
FREVVO61_PROD: Frevvo
NEWUNDERGRAD_PROD: Undergraduate Admissions
OWLAPP_PROD: Graduate Admissions
OWLRESIDENCY_PROD: Residency Project
ONBOARDUSR: OwlDone
Expected End-user impact: The listed services will be temporarily offline while the patches are applied. Some applications may need to be restarted after the maintenance is complete.

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Server Upgrade
Description of change: OIT will be upgrading one of its infrastructure servers.​
Downtime window start: 7/29/2021 3:00 AM
Downtime window end: 7/29/2021 4:00 AM
Affected services: DNS lookups on dnsnw1.fau.edu
Expected End-user impact: DNS lookups on dnsnw1.fau.edu will fail during the maintenance window.

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Server Maintenance
Description of change: OIT will be performing server maintenance on a core system from 5:00a.m. until 7:00 a.m. on July 29th. During this time, access to the Mediasite application may be unavailable​
Downtime window start: 7/29/2021 5:00 AM
Downtime window end: 7/29/2021 7:00 AM
Affected services: ​Mediasite
Expected End-user impact: ​Mediasite application will be offline during the move​

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Posted in Canvas / LMS, Educational Technologies, Systems, Uncategorized

[COMPLETE] Banner, ODS and Data Warehouse Production Maintenance

The Office of Information Technology will be performing maintenance to production Banner, ODS and Data Warehouse systems beginning Thursday, July 29th at 3:00 am. Services are expected to be fully restored by Thursday, July 29th at 7:00 am. The services listed below are affected by this maintenance and will be unavailable during this time.

Please review these services upon the completion of the maintenance as application restarts may be necessary.

Account claiming and Password resets
Banner Self Service, Admin Pages, Access Manager and Workflow
Transcripts and degree auditing (uAchieve/DARS)
App Status portal
Admissions Applications (Grad and Undergrad)
Owldone
Financial Aid survey
eGrades for Canvas
Touchnet payment gateway
FLVS
Appworx
Harvest
IEA Warehouse (IEAP)
FAU Warehouse (FAUDW)
ODS Warehouse (ODSP)
WebFOCUS/Report Caster
Frevvo
4P (Not SSO)
Grouper
Phonebill Application
Wireless network authentication
Network Registration
Mandatory Course Entry Quiz
ACH/VPAS

OIT

Posted in Banner and Admin Systems, Canvas / LMS, Network and Telecom, Systems