OIT Systems Maintenance, Thurs. Nov 29 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 11/29/2018 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Email Infrastructure Maintenance
Description of change: OIT will be adding a new accepted email domain to Office 365.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Office 365 / Exchange Online
Affected systems: Office 365 / Exchange Online​
Expected End-user impact: During this time, we don’t expected any end-user impact

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Server Maintenance
Description of change: OIT will be conducting a proof of concept test for a new product that is a candidate for replacement of a component in the FAU email system.
Downtime window start: 5:00 AM
Downtime window end: 5:30 AM
Affected services: OIT members on 365 (Microsoft) Email
Affected systems: FAU main mail gateway servers, 365 mail servers
Expected End-user impact: During this time, no end-user impact is expected. After the change, OIT members will have their emails filtered by an additional email gateway as part of the proof of concept test.

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Banner Maintenance
Description of change: OIT will be installing a new Banner XE module to support the clean address process and a critical Financial Aid patch.
Downtime window start: 2:00 AM
Downtime window end: 7:00 AM
Affected services: Banner XE and Banner 8
Affected systems: Banner
Expected End-user impact: During this time, no end-user impact is expected

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Identity Management
Description of change: OIT will be upgrading the email lifecycle management process
Downtime window start: 12:00 AM
Downtime window end: 5:00 AM
Affected services: Identity Manager, Active Directory, Office365, Google Apps
Affected systems: Boca OIM Servers
Expected End-user impact: During this time no end-user impact is expected.

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Posted in Banner and Admin Systems, Email, Systems, Uncategorized

[RESOLVED] MYFAU missing email icons and other role specifics links

The MYFAU issue has been resolved. If you are still not seeing your links, please restart your browser or app and log into MYFAU again.

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Various role specific links are missing from MYFAU such as the email icons. We are investigating  and will provide an update soon.

In the meantime you can access email with the following links:

We apologize for the inconvenience.

 

Posted in Educational Technologies, Email, Systems, Uncategorized

Single Sign-On Authentication Maintenance

Office of Information Technology will be performing systems maintenance Monday November 26th, 2018 from 3:00 am until 7:00 am.

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Single sign-on (SSO)
Description of change:  OIT will upgrade the Single Sign-On system as part of our identity management upgrade.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: sso.fau.edu, grouper.fau.edu, all SSO clients including Banner Self Service, Workday, Canvas, and many others.
Affected systems: Single Sign On Servers, Grouper
Expected End-user impact: During this time, some users may experience issues logging into numerous single sign-on authenticated services. Groups sync’s will be delayed while an initial sync is performed.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Workday

[RESOLVED] OU Campus CMS Login Unavailable

The login issue has been resolved

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We are currently investing an issue with the logging in for Omniupdate OU Campus CMS.

We apologize for the inconvenience.

Posted in Systems, Uncategorized

OIT Systems Maintenance, Thurs. Nov 15 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 11/15/2018 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Account Self Service
Description of change:  OIT will upgrade the Account Self-Service portal to correct a problem related to updating your password while logged in.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: accounts.fau.edu
Affected systems: OIM Web servers
Expected End-user impact: During this time, account self-service portal will be unavailable. After the change, users will be able to correctly change their password when logging in to the Account Self-Service portal.

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DPM – Software upgrade
Description of change: OIT is upgrading all of the production DPM servers from UR4 to UR6.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Backups for production VMs and physical desktops using DPM as their backup method.​
Affected systems:  SCDPM, boc22dpmus, nwdpmus. All client agents managed by these 3 servers.​
Expected End-user impact:  During this time, backups will be paused at various times between 3AM and 7AM.​

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Server and Client Maintenance
Description of change: OIT will be upgrading server and client software for the Event Management Software suite.
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: EMS
Affected systems: Servers related to EMS
Expected End-user impact:  During this time, there will be minimal end user-impact. End users will need to relaunch their desktop clients when they come into the office.

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Banner Maintenance
Description of change: OIT will apply 25Live/LYNX upgrade scripts for the Registrar’s office in Banner production.
Downtime window start: 5:00 AM
Downtime window end: 7:00 AM
Affected services: No impact on running services.  This will enable a new application to interface with Banner.
Affected systems: Banner production
Expected End-user impact: During this time, no end-users impact on is expected.

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SecureDoc Server Updates
Description of change: OIT will be updating the SecureDoc Enterprise software on the host VM.
Downtime window start: 5:00 AM
Downtime window end: 7:00 AM
Affected services: SecureDoc autoboot will be down sporadically during restarts.
Affected systems: SecureDoc Server
Expected End-user impact: During this time, no end-user impact is expected. The only issue would be that machines would not be able to autoboot during server restarts. The user would still be able to log in manually.

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DC VLAN Moves Phase 3
Description of change: OIT will be moving Data Center Vlans to the new DC01 core for service to Data Center Servers and ToR devices.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Services hosted on the servers on these subnets.
Affected systems: DataCenter Devices
Expected End-user impact: During this time, services on these server subnets will be disrupted during the move. ​

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Posted in Banner and Admin Systems, Email, Network and Telecom, Systems

[RESOLVED] Duo Phone calls are delayed

UPDATE:

The vendor has moved services to an alternative telephony provider and phone call authentications should be working properly at this time.

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Please see the status from the vendor:

Investigating – We are currently investigating an issue where phone calls are being delayed. All other authentication methods are working without issue.
Nov 5, 10:36 EST

Posted in Banner and Admin Systems, Email, Systems, Uncategorized, Workday

OIT Systems Maintenance, Thurs. Nov 1 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 11/01/2018 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server Maintenance
Description of change: OIT is adding computing capacity to the back end servers that will be responsible for storing authentication and user information.
Downtime window start: 5:30 AM
Downtime window end: 6:30 AM
Affected services: OIM suite of applications might be affected
Affected systems: OUD servers
Expected End-user impact: During this time, no end-user impact is expected. Maintenance is being performed on back end servers that the user population is not exposed to.

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www.fau.edu NW change
Description of change: OIT will be adding an extra web server to our DR site to make the northwest web servers more fault tolerant.​
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: www.fau.edu Disaster recovery site in NWRDC.
Affected systems: DR web servers
Expected End-user impact: During this time, no end-user impact is expected as these servers are our disaster recovery web servers​

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Posted in Systems

OIT Systems Maintenance, Thurs. Oct 25 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/25/2018 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Email Infrastructure Upgrade
Description of change: OIT will be adding additional capacity to its email infrastructure.
Downtime window start: 5:00 AM
Downtime window end: 5:00 AM
Affected services: Inbound Email
Affected systems: Email servers
Expected End-user impact: During this time, no end-user impact is expected.

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Server Upgrade and Maintenance
Description of change: OIT will be upgrading the components of several systems to resolve bugs and add support for newer hardware.​​
​Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services:  All services​
Affected systems: ​All systems
Expected End-user impact:  During this time, no end-user impact is expected.

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Identity Management
Description of change: Upgrades and patches which may require restart.​
Downtime window start: 12:00 AM
Downtime window end: 6:00 AM
Affected services: Identity Management
Affected systems: Identity Management
Expected End-user impact: During this time, these changes only affect backend services and should not impact users.

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Banner Maintenance
Description of change: OIT will be installing a critical patch needed by Financial Aid during the FAUP maintenance window. This patch is needed to resolve critical defects in Financial aid processing.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Banner 8 and Banner Admin Pages
Affected systems: Banner
Expected End-user impact: During this time, users may not be able to connect to Banner during the installation.

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Posted in Banner and Admin Systems, Email, Systems

OIT Systems Maintenance, Thurs. Oct 18 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/18/2018 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Application Maintenance – New Frevvo Servers
Description of change: Upgrade the University Form server from a virtual machine to a physical device. This will resolve a bug we are experiencing that causes the form service to crash. ​
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Forms, Admissions Applications, Application Status Portal
Affected systems: frevvo server​
Expected End-user impact: During this time, web users will not be able to submit or lookup the results of forms.​

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Application Maintenance – Identity Management
Description of change: OIT will add the Preferred First Names as an optional attribute to SSO, apply Workday Employee Feed Bug fixes, and additional upgrades and patches which may require restart.​
Downtime window start: 12:00 AM
Downtime window end: 6:00 AM
Affected services: Identity Management
Affected systems: Identity Management, LDAP
Expected End-user impact: During this time, these changes only affect back-end services and should not impact users.

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Banner Maintenance
Description of change: OIT will be upgrading several Banner modules, such as Student Financial Aid, General, Accounts Receivable, and Admin Commons
Downtime window start: 2:00 AM
Downtime window end: 7:00 AM
OIT Units involved in the change AS and DBA Teams
Affected services: Banner 8, Banner XE, Application Navigator and Self-Service
Affected systems: Banner
Expected End-user impact: During this time, users may not be able to connect to Banner and or Self-Service during the installation.

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Update license server to support new Office and Server versions
Description of change: OIT will be updating the Microsoft license server to support new versions of Office and Server
Downtime window start: 6:00 AM
Downtime window end: 6:05 AM
Affected services: Windows and Office product activation
Affected systems: Windows licensing server
Expected End-user impact: During this time, no end-user impact is expected

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Canvas User Management Tool Update
Description of change: OIT will be applying an update to the Canvas User Management tool that is used by Continuing and Executive Education to manage their non-FAU accounts in Canvas​.
Downtime window start: 6:00 AM
Downtime window end: 6:10 AM
Affected services: Only the tool itself will be unavailable as the update is applied.​
Affected systems: Only the tool itself will be unavailable as the update is applied.​​
Expected End-user impact: During this time, the users that use the tool will be unable to use it during the update. All of the users of the tool have been notified.
​NOTE: This tool’s availability will in no way affect the availability of Canvas itself.

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Identity Management
Description of change: Install Oracle Critical Patch Updates for Identity Management environment. We ran out of time during the last maintenance window and these patches were held back.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Oracle Identity Manager, Password sync, Account Claiming
Affected systems: OIM servers
Expected End-user impact: Users will not be able to claim their accounts or reset passwords while the system is being restarted during the window.

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Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems

[RESOLVED] Account Claiming and Password Reset Services Unavailable

Update:

The upgrade has been completed and account claiming and password reset services are available at this time.

 

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The Oracle Identity Management upgrade scheduled this morning between 12:01AM and 7:00AM is taking longer than expected.

At this time, account claiming and password reset services are currently unavailable. Our team is working on completing the upgrade as soon as possible.

We apologize for the inconvenience.

OIT

Posted in Systems, Uncategorized