OIT Systems Maintenance, Thurs. June 23 from 12:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/23/2022 from 12:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Server configuration changes
Description of change: OIT will be performing some configuration changes affecting servers. No end-user impact is expected​
Downtime window start 6/23/2022 12:00 AM
Downtime window end 6/23/2022 12:05 AM
Affected services: Active Directory
Expected End-user impact: We do not anticipate any end user impact​


Posted in Systems

OIT Systems Maintenance, Thurs. June 16 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 0/0/2022 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Server configuration change
Description of change: OIT will be performing some configuration changes affecting Znumber Lookup web pages.
Downtime window start 6/16/2022 3:00 AM
Downtime window end 6/16/2022 6:00 AM
Affected services: Banner self-service (SSB)​
Expected End-user impact: Both Znumber Lookup web pages will no longer be accessible after the change.


Posted in Banner and Admin Systems, Systems

Multiple FAU services are currently unavailable

We have experienced a hardware failure and multiple FAU services are currently unavailable- including Account Self Service to reset your password, banner self-service, and others.

We are investigating and working to resolve as soon as possible.

We apologize for any inconvenience and will update the status as we have additional information.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Research Computing, Systems, Uncategorized

Possible Frevvo, egrades, and 4P issues this morning- Resolved by 9:20am

We identified that there may have been issues with Frevvo, egrades, and 4P this morning. Issues were resolved by 9:20am this morning.

We apologize for any inconvenience.

OIT

Posted in Educational Technologies, Systems, Uncategorized

OIT Systems Maintenance, Thurs. June 9 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/09/2022 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Server hardware migration
Description of change
OIT will be migrating to newer server hardware​
Downtime window start 6/9/2022 3:00 AM
Downtime window end 6/9/2022 6:00 AM
Affected services: All services​
Expected End-user impact: No end-user impact is expected​.


Posted in Systems

OIT Systems Maintenance, Thurs. May 26 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/26/2022 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Server Maintenance
Description of change: OIT will be performing server maintenance from 12:00 a.m. until 5:00 a.m. on Thursday May 26th. Web services may be briefly interrupted during this window. ​
Downtime window start 5/26/2022 12:01 AM
Downtime window end 5/26/2022 5:00 AM
Affected services: Web services may experience brief interruptions during the maintenance window​
Expected End-user impact: Users may experience a brief interruption while services are restarted​


Redcap Maintenance
Description of change: Research Computing will be performing REDCap maintenance​
Downtime window start 5/26/2022 1:00 AM
Downtime window end 5/26/2022 2:00 AM
Affected services: ​REDCap
Expected End-user impact: ​Users will not be able to use REDCap during this time


Posted in Research Computing, Systems

OIT Systems Maintenance, Thurs. May 19 from 1:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/19/2022 from 1:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Database Maintenance
Description of change: Applying latest patches and upgrades to production databases.
Downtime window start 5/19/2022 3:00 AM
Downtime window end 5/19/2022 7:00 AM
Affected services:
​ODS

Banner production:
Admin Pages (Forms)
Application Navigator
Banner Access Manager
Banner self-service
Touchnet – Payments/Deposits
Workflow
uAchieve – DARS
FLVS
Transcripts

FAUDW Warehouse:
OwlDone
FinancialAid Attendance Survey

IEAP Warehouse
Expected End-user impact: ​The listed services will be temporarily offline while the patches are applied. Some applications may need to be restarted after the maintenance is complete.


Redcap Maintenance
Description of change: Research Computing will be performing REDCap maintenance​
Downtime window start 5/19/2022 1:00 AM
Downtime window end 5/19/2022 2:00 AM
Affected services: REDCap
Expected End-user impact: ​Users will not be able to use REDCap during this time


Posted in Banner and Admin Systems, Research Computing, Systems

OIT Systems Maintenance, May 12, from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/12/2022 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Desktop Configuration Changes
Description of change: ​OIT will be performing configuration changes on computer systems connected to the FAU domain.
Downtime window start: 5/12/2022 12:01 AM
Downtime window end: 5/12/2022 12:30 AM
Affected services: ​Windows logon sessions
Expected End-user impact: All windows desktops/laptops/servers will be configured to lock the user session after 15 minutes of inactivity. Having a video playing, PowerPoint open, etc. will keep the screen from being locked. Digital signs that have been identified and sent to security have been exempted.


Database Maintenance
Description of change: ​Applying latest patches and upgrades to production databases.
Downtime window start: 5/12/2022 1:00 AM
Downtime window end: 5/12/2022 7:00 AM
Affected services:
OIM (Identity Manager system): Account claiming, Password resets

MSOP Instance:
ACH or VPAS
Mandatory Course Entry Quiz
Accounts Self Service
Canvas Electronic Grading “Banner Grade Submissions” in Canvas
Wireless network authentication for guests.
4P Configuration, Admissions Status, Znumber page, ssoauth/, grades/ (except egrades itself)
Group Management
Phonebill application pre latest system.
Password expiration
network registration, netreg, network registration admin, DHCP Logger
Frevvo
Undergraduate Admissions
Graduate Admissions
Residency Project
OwlDone

Appworx
Harvest
WebFOCUS/ReportCaster

Expected End-user impact: ​The listed services will be temporarily offline while the patches are applied. Some applications may need to be restarted after the maintenance is complete.


Posted in Systems

Teamdynamix (helpdesk) system experiencing slowness

We have received reports that TeamDynamix, the helpdesk system, is experiencing slowness. We have contacted the vendor and they are investigating the issue.

OIT

Posted in Systems, Uncategorized

OIT Systems Maintenance, Thurs. April 21, from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/21/2022 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Switch move
Description of change: Swap out a new switch for a networking loaner
Downtime window start 4/21/2022 4:00 AM
Downtime window end 4/21/2022 7:00 AM
Affected services: BHRIC Boca​
Expected End-user impact: The BHRIC will be offline during this maintenance period​


Limited Desktop/Laptop Updates
Description of change: OIT will be performing updates affecting a limited number of desktops and laptops on Thursday April 21st at 12:00 a.m. This change only affects users in Building 22
Downtime window start 4/21/2022 12:00 AM
Downtime window end 4/21/2022 12:00 AM
Affected services: Desktops and Laptops in Building 22​
Expected End-user impact: ​User in building 22 that are not currently using Duo to login to their Windows laptops or desktops will start receiving prompts to authenticate via duo on their next reboot


Posted in Systems