OIT Systems Maintenance

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Wed, 7/9/2025 and Thur 7/10/2025 from 12:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Server Maintenance

  • Description: OIT will be performing server maintenance on 7/10 at 04:00am-05:00am affecting sso.fau.edu.
  • Start Time for Change: Thu 7/10/25 4:00 AM
  • End Time of Change: Thu 7/10/25 5:00 AM
  • Impacted Services: Following services may be affected:
    sso.fau.edu
  • End user impact: Should have no end user impact.

Disable Otter.AI in Microsoft Tenant

  • Description: OIT will be disabling access to Otter.AI from the FAU Microsoft 365 environment on July 9th, 2025.
  • Start Time for Change: Wed 7/9/25 7:00 AM
  • End Time of Change: Wed 7/9/25 7:00 AM
  • Impacted Services: N/A – no university-provided services are affected
  • End user impact: Users that had been using Otter.AI to take notes in teams meetings will need to utilize a different product or utilize the built-in features in teams.

Network Maintenance – All Campuses Saturday July 12th from 12:00 a.m. until 3:00 a.m.

  • Description: OIT will be performing network maintenance affecting all campuses from 12:00 a.m. until 3:00 a.m. on Saturday July 12th. During this time, all FAU campuses will experience short outages impacting connectivity to services and the internet.
  • Start Time for Change: Sat 7/12/25 12:00 AM
  • End Time of Change: Sat 7/12/25 3:00 AM
  • Impacted Services: All services will be impacted briefly. Some services that do not handle network disruptions may need to be restarted such as Appworx.
  • End user impact: All campuses will experience brief outages during the maintenance window affecting connectivity to all services.

Banner Maintenance

  • Description: OIT will be performing maintenance on Banner from 12:00 a.m. until 7:00 a.m. on Thur. 10 July. Banner will not be available during this time.
  • Start Time for Change: Thu 7/10/25 12:00 AM
  • End Time of Change: Thu 7/10/25 7:00 AM
  • Impacted Services: Banner Admin, Self-Service, Registration
  • End user impact: All end users of Banner.
Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems, Uncategorized

OIT Systems Maintenance

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Wed, 7/2/2025 and Thur 7/3/2025 from 12:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

  1. Email Server Maintenance
    • Description: We are upgrading our incoming email servers.
    • Start Time: 7/2/2025 0:00
    • End Time: 7/2/2025 2:00
    • Impacted Services: Incoming email, outgoing email
    • End User Impact: Incoming email flow may be affected as 365 mail servers use different spam detection technology than fortimails. Outgoing email flow may be affected as new SMTP server will use different mail delivery technology than fortimails.
  2. Research Computing AI – OwlChat WebUI
    • Description: The Research Computing AI – OwlChat WebUI service will be offline from 5 am to 7 am on June 26, 2025 for scheduled maintenance. This will prevent researchers, students, and employees from utilizing custom large language models based on the OwlChat WebUI service ([https://chat.hpc.fau.edu](https://chat.hpc.fau.edu)).
    • Start Time: 7/3/2025 5:00
    • End Time: 7/3/2025 7:00
    • Impacted Services: OwlChat WebUI: [https://chat.hpc.fau.edu](https://chat.hpc.fau.edu), OwlChat Toolkit: [https://chat-llm.hpc.fau.edu/](https://chat-llm.hpc.fau.edu/), On Premise Models: Llama, Ollama, Phi, Gemini
    • End User Impact: The following services may be impacted: OwlChat WebUI, OwlChat Toolkit, On Premise Models.
  3. Jupiter Campus System Migrations
    • Description: Systems will be migrating several resources from older hardware to newer hardware. Some network services may be temporarily impacted by this migration during the change window.
    • Start Time: 7/3/2025 4:00
    • End Time: 7/3/2025 6:00
    • Impacted Services: DNS and DHCP
    • End User Impact: All on-campus members of the Jupiter community will experience brief DNS and DHCP outages during the migrations.
  4. Banner Maintenance
    • Description: OIT will be performing maintenance on Banner from 12:00 a.m. until 7:00 a.m. on Thur. 3 Jul. Banner will not be available during this time.
    • Start Time: 7/3/2025 0:00
    • End Time: 7/3/2025 7:00
    • Impacted Services: Banner Admin, Self-Service, Registration, Access Management, ODS
    • End User Impact: All end users of Banner.
  5. PaperCut Database Migration
    • Description: This change involves migrating the database for the Papercut service to a new SQL Server environment to improve reliability, performance, and align with current infrastructure.
    • Start Time: 7/2/2025 9:00
    • End Time: 7/2/2025 10:00
    • Impacted Services: Papercut
    • End User Impact: A brief interruption to printing services may occur during the database migration.
  6. Banner Server Maintenance
    • Description: We are decommissioning several production Banner servers that are no longer in use. The virtual servers will first be shut down and later deleted. There will be no impact to user services for these decommissioned servers.
    • Start Time: 7/3/2025 0:00
    • End Time: 7/3/2025 6:00
    • Impacted Services: Not Applicable
    • End User Impact: Not Applicable
Posted in Banner and Admin Systems, Email, Network and Telecom, Research Computing, Systems, Uncategorized

[Resolved] Virtual Apps is currently unavailable

Update: Virtual Apps is now available again.

We are currently experiencing an issue with FAU Virtual Apps. OIT is working closely with the vendor to resolve the issue as soon as possible. We apologize for any inconvenience.

Posted in Educational Technologies, Systems

[Resolved] OnBase unavailable

OnBase is now available. We will continue to monitor the environment to make sure no additional issues arise. Thank you for your patience.

Posted in Systems

Possible Phone Interruption

Users may experience a temporary disruption with their office phones.

We apologize for any inconvenience.

OIT

Posted in Network and Telecom, Systems, Uncategorized

[Update] OnBase unavailable

Update 2: OnBase continues to be unavailable but we are making progress and anticipate it to be ready by or before 10am. We will provide another update by 10am.

———–

Update 1: OnBase is still unavailable but we are making progress with the help of their support team. We will provide another update at 9am.

———–

We are currently working with OnBase support to address upgrade issues that took place earlier in the day. We will provide another update at 8am.

Posted in Systems

UPDATE: Single-Sign On Test Unavailable

At this time Single Sign-on Test (SSOT) is functioning and users should be able to sign-in to TEST systems. We are currently monitoring the situation and will update if it changes.

—————————————————————————————————————

We are currently experiencing issues with Single-Sign On Test (SSOT). Our team is currently working to restore the service. We will update this post once the issue has been resolved.

We apologize for any inconvenience.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Workday

NETWORK MAINTENANCE – All Campuses on Thursday, May 15th from 5:00 a.m. until 6:00 a.m.

OIT will be performing network maintenance affecting all campuses from 5:00 a.m. until 6:00 a.m. on Thursday, May 15th. During this time, all campuses will experience an interruption in connectivity to the Internet and to internal network-based services.

Posted in Banner and Admin Systems, Network and Telecom, Systems

OIT Systems Maintenance

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 5/08/2025 from 12:00 AM to 9:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Banner Server Maintenance – Oracle RU 2025 Q2
Description of Change: OIT will be performing Server maintenance from 12:00 a.m. until 7:00 a.m. on Thursday 8 May.  Banner will not be available during this time.
Change Window: 5/8/2025 12:00am – 5/8/2025 7:00am
Impacted Services: Banner Admin, Self-Service, Registration, Access Management, ODS
End User impact: All end users of Banner Self Service, ODS and Admin will be impacted.

Server Maintenance
Description of Change: OIT will be performing server maintenance from 10:00pm until 12:00am on Wednesday, May 7th. During this time, the undergraduate application, MyOwl Services, Owl KPIs, Owl Docs, and Uachieve will be unavailable.
Change Window: 5/7/2025 10:00PM- 5/8/2025 12:00AM
Impacted Services: Undergraduate application, Owl KPIs, Owl Docs, Uachieve, directory, Owl Residency Portal, Owl Files, Personal Information, Owl Admin Pages, Program Admin, Transcript Request, Course Entry Quiz, Textbook Attestation, Nondegree
End User impact: Services will be unavailable.

REDCap Update
Description of Change: OIT Research Computing will be taking the REDCap survey tool offline from 12 am to 2 am on Thursday, May 8, 2025 for standard systems maintenance. 
Change Window: 5/8/2025 12:00AM – 5/8/2025 2:00AM
Impacted Services: REDCap
End User Impact: Service will be offline.

Server Maintenance
Description of Change: OIT will be migrating a server responsible for authentication on the Fort Lauderdale campus
Change Window: 5/8/2025 3:00am – 5/8/2025 6:00am
Impact Services: Active Directory
End User Impact: None expected

Textbook Attestation enhancements  
Description of Change: Faculty attestation page to provide user the option to view submission history Chair/delegate page to provide user the option to view submission history  Faculty attestation page to include “review all” materials button 
Change Window: 5/8/2025 8:00am- 5/8/2025 8:02
Impacted Services: Textbook Attestation
End User Impact: Service will be unavailable.

SWAETBL form modifications
Description of Change: OIT is making a change on the Slate decision and GradCAS decision page to allow users to mark a record as Completed/Manually resolved in Banner.
Change Window: 5/8/2025 9:00am – 5/8/2025 9:05
Impact Services: Owlforms
End User Impact: Service will be unavailable.

Posted in Banner and Admin Systems, Network and Telecom, Systems, Uncategorized

[RESOLVED]Banner admin and self-service unavailable

The cause was identified and resolved. All services have been restored.

_____________________________________________________________________________

We have received reports that banner is unavailable. We are currently working with our vendor to investigate and resolve as soon as possible.

We will provide updates as we have more information and apologize for any inconvenience.

OIT

Posted in Banner and Admin Systems, Instructional Technologies, Systems, Uncategorized
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