Frevvo, the software used to create and manage many university web forms, is currently unavailable. Users may be unable to access or submit forms at this time.
We are working to restore service as quickly as possible. Updates will be provided as more information becomes available.
OIT will be performing maintenance from 9pm – 11:30pm on the Banner data warehouse. Banner itself will continue to be available while reporting may not be.
Florida Atlantic University is currently experiencing issues affecting FAU.edu and several related web services. Users may encounter slow performance, intermittent connectivity, login issues, or difficulty accessing certain university websites and applications, including Workday.
Update: fau.edu is back online and available.
Update:
A fix has been implemented, and MYFAU response times should be improving. We will continue to closely monitor the environment as all affected applications are restored to normal functionality.
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MYFAU is currently experiencing intermittent performance issues. Some pages may load slowly or fail to load.
Our vendor is actively working to resolve the issue, and we are monitoring the situation closely.
If you encounter an error, please wait a few moments and try again.
We experienced a temporary SSO (Single Sign On) outage from between approximately 8:10am until 8:25am. Login access to FAU Services, including Workday, Canvas, and other services were unavailable at that time. Service has been fully restored.
Webfocus and LeapAhead will be temporarily unavailable as we try to resolve some underlying performance issues. Please excuse the inconvenience.
The Office of Information Technology (OIT) will be performing routine systems maintenance, including but not limited to server reboots, security updates, configuration changes, and infrastructure upgrades during approved maintenance windows. The following systems and services may be impacted:
| Maintenance | Time | Impact |
|---|---|---|
| Eduroam | Wed, July 29, 6:45 a.m. – 8:00 a.m. | Maintenance on the Eduroam wireless network and new Mist WiFi services on the Boca Raton campus. No end-user impact expected. |
| TLS Certificate Updates | Wed, July 29, 7:00 a.m. – 8:00 a.m. | TLS certificates will be updated on various VPN and HTTPS services. No end-user impact expected. |
| Student Information & Reporting Server Upgrade | Wed, July 29, 9:00 p.m. – Thu, July 30, 12:00 a.m. | Operating system upgrade supporting student information retrieval and reporting services. Affected services include Banner ODS, reporting dashboards, data warehouse refresh processes, and Oracle DB connections to ODSP, FAUDW, and IEAP. Staff and various departments may experience service interruptions during the maintenance window. |
| Server Maintenance | Wed, July 29, 10:00 p.m. – 11:00 p.m. | Maintenance on Jagger and JSON Services. No interruptions are expected. |
| SnapLogic Maintenance | Wed, July 29, 11:00 p.m. – Thu, July 30, 12:00 a.m. | Maintenance on SnapLogic. No interruptions are expected. |
| OnBase/eDocs Maintenance | Thu, July 30, 4:30 a.m. – 5:00 a.m. | Security updates for the OnBase document management system and eDocs. No end-user impact expected. |
| REDCap Database Maintenance | Thu, July 30, 9:00 p.m. – 11:30 p.m. | REDCap will be unavailable during the maintenance window while database maintenance is performed. |
We are currently experiencing wired network issues. OIT is actively investigating and working to resolve the issue. Please note: Wireless networks (Wi-Fi) are not affected. Updates will be posted as they become available.
The Office of Information Technology (OIT) will be performing routine systems maintenance, including but not limited to server reboots, security updates, configuration changes, and infrastructure upgrades during approved maintenance windows. The following systems and services may be impacted:
Eduroam Certificate Renewal
Time of Change: 7:00AM – 7:30AM
Impact: Users may be prompted to accept a new certificate.
| Maintenance | Time | Impact |
|---|---|---|
| WAN Router Code Upgrade | 6:00 AM – 7:00 AM | No end-user impact expected. Traffic will roll over to Jupiter during the upgrade. |
| TLS Certificate Updates | 7:00 AM – 8:00 AM | VPN and HTTPS services. No end-user impact expected. |
| Maintenance | Time | Impact |
|---|---|---|
| BigIP Load Balancer Maintenance | 5:00 AM – 5:30 AM | Numerous enterprise services affected, including MyFAU, Banner, SSO, VPN, LDAP, PaperCut, and others. No impact expected. |
| LDAP/OUD Server Maintenance | 5:30 AM – 6:00 AM | Applications directly connected to OUD LDAP servers. No impact expected. |
| Eduroam Certificate Renewal | 7:00 AM – 7:30 AM | Users may be prompted to accept a new certificate. |
| FAUGuest Wireless Controller Certificate Update (Harbor Branch, Jupiter, Davie, Fort Lauderdale) | 5:30 PM – 6:30 PM | Affects users connected to the FAUGuest wireless network. |
| Maintenance | Time | Impact |
|---|---|---|
| Database Maintenance (Banner & AppWorx) | 12:00 AM – 7:00 AM | Database unavailable during maintenance window. |
| Slate Scholarship to Banner Information Update | 12:00 AM – 8:00 AM | Staff and students may be affected. Additional column added to Banner staging table. |
| Maintenance | Time | Impact |
|---|---|---|
| Server Maintenance (assessment.fau.edu, crosswalk.fau.edu, grademan.fau.edu, SoftLic.fau.edu, techfee.fau.edu, transient.fau.edu, iss.fau.edu) | 4:00 AM – 4:30 AM | No user impact expected. Security updates only. |
| EZ Advising Updates | 7:00 AM – 8:00 AM | Student-facing advising processes may be affected. |
This issue has been resolved.
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We are currently experiencing an issue with links.fau.edu, the service that powers FAU’s custom shortcut URLs.
As a result, any FAU shortcut link that uses the links.fau.edu domain will not work at this time.
Our team is actively working to restore service as quickly as possible. We apologize for the inconvenience and will provide updates as they become available.