We are currently receiving reports of issues connecting to the wireless network, including eduroam. Our Networking team is actively investigating the situation.
[Completed]Server Maintenance
OIT will be performing server maintenance from 8:00 p.m. until 9:00 p.m. tonight April 21st. No end user impact is expected as a result of these changes.
Posted in Systems
[RESOLVED] Password Reset Issues
Some users may see a “Bad Request” error when trying to change their password. Our team is actively working to resolve this issue. If you experience this issue, please contact the Help Desk at 561-297-3999.
Update 9:49 AM: The issue has been resolved, and password resets are now working as expected. If you continue to receive an error, please contact the Help Desk for assistance.
Posted in Systems
[RESOLVED] owlONE personal agents not working
Update: Personal owlONE agents may fail to run due to a recent model change. To resolve this, users will need to update each or their personal agent Model Type to “Assistant” and Model to “gpt‑4.1.”
Step‑by‑step instructions are available here:
https://helpdesk.fau.edu/TDClient/2061/Portal/KB/ArticleDet?ID=161146
Updated 3/31/2026 3:15pm
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We are currently experiencing an issue affecting owlONE personal AI agents. Our team is actively investigating and working with our vendor to restore service as quickly as possible. Thank you for your patience.
Google and Transcripts login service (osso.fau.edu) currently unavailable
We are currently investigating reports of errors upon logging into the Transcripts portal or Google workspace.
OIT
Identity Management System Replacement- Temporary Service Interruption- TOMORROW 3/11 4AM
We will begin the planned replacement of our Identity Management System at 4 AM tomorrow, March 11th.
During this period, services such as account provisioning, account changes, and password synchronization will be temporarily unavailable.
Authentication for existing accounts should not be affected and will continue to function as usual.
We will update you as soon as all services are fully restored.
Thank you for your patience and cooperation.
OIT
[RESOLVED] Google Workspace Login Issues
Users may experience intermittent login issues accessing Google Workspace (including Gmail and Google Drive).
If you are affected, please try the following:
- Use a different web browser
- Open a private/incognito window
- Clear your browser cache and try again
Our team is investigating the issue and will provide updates as available.
March 3rd, 2026 @ 2:35PM: The issue affecting Google sign-ins has been resolved. Please contact the Help Desk at 561-297-3999 if you continue to have issues.
[Resolved] Virtual machines running on the test cluster are currently offline
We are experiencing issues with the test virtual machine cluster. Currently no ETA for restoring this service.
Posted in Systems
[Resolved] ANDI drives experiencing intermittent failure
After maintenance this morning, we have received reports of andi shared drives being unavailable. We are currently investigating.
OIT
[RESOLVED] 365 External Mail Issues
Microsoft is reporting an outage with 365 Services. Users may be receiving an error message when attempting to send or receive email through Outlook.
Update 1/23/26 8AM: Microsoft is reporting the outage has been resolved. Please contact the Help Desk at 561-297-3999 if you are experiencing any issues.