[RESOLVED] Single Sign On issues

We are currently experiencing issues with single-sign on. The user will be presented with an error message when attempting to sign in to services such as Workday, Canvas, Helpdesk, Blackboard, and any other application that is utilizing single-sign on. Our team is working on restoring services as soon as possible.

We apologize for the inconvenience this may cause.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems, Workday

OIT Systems Maintenance, Thurs. May 11, from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/11/2017 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Various Banner XE Modules Upgrade
When: 12:00AM – 7:00AM
Affected systems: Banner XE Student Faculty grade entry, Banner XE Student self-service, Banner XE General Self-Service, Banner XE Student Advisor, Banner XE Student Academic history module, Banner XE Communication management module, Banner XE Student API module, Banner XE Ethos API DB module, Banner XE extensibility module, Banner XE DB upgrade modules
Description of maintenance: The Banner XE modules listed above will be upgraded during the maintenance window.
User impact: No end-user impact is expected

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Replace faudns with linux VM
When: 4:30AM – 5:00AM
Affected services: External DNS resolution
Affected systems: faudns​
Description of maintenance: OIT is replacing an old Solaris branded computer server that is functioning as faudns (one of three external facing domain name servers)​ with a new VM that is running the linux operating system.
User impact: No end-user impact is expected

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Oracle quarterly DB patches
When: 3:00AM – 7:00AM
Affected services: Blackboard
Affected systems: bbloracle
Description of maintenance: OIT is applying Oracle PSU to the following hosts/DB’s bbloracle – BBLP
User impact: Services listed above will be unavailable during restarts

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Posted in Banner and Admin Systems, Systems

[RESOLVED] – Single-Sign On issues

**** UPDATE 8:46AM *****

The issue with single-sign on has been resolved and all services have been restored at this time. You may need to close all open browser windows and open a new session before attempting to login.

We thank you for your patience during this time.

OIT

 

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We are currently experiencing issues with single-sign on. The user will be presented with an error message when attempting to sign in to services such as Workday, Canvas, Helpdesk, Blackboard, and any other application that is utilizing single-sign on. Our team is working on restoring services as soon as possible.

We apologize for the inconvenience this may cause.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Google App Status Feed, Instructional Technologies, Network and Telecom, Systems, Workday

Upgrade Banner INB/Forms Servers – April 26 from 4:00AM to 5:00AM

Please be advised that OIT will be installing an update to Banner forms tomorrow morning between 4:00am and-5:00am. This update will resolve an issue with accessing Banner that is related to the new version of Java.

Banner will be unavailable during this time and once the update has been installed you may need to clear the Java cache on your computer(s). Below are instructions for Windows and Mac operating systems.

 To clear your Java cache in Windows:

  1. Click Start > Control Panel.
  2. Locate and double click the Java icon in the Control Panel.
  3. Click Settings under Temporary Internet Files.
  4. Click Delete Files.
  5. Select all boxes and click OK on Delete Temporary Files window.
  6. Click OK on Temporary Files Settings window.
  7. Click OK to close the Java Control Panel.

 To clear your Java cache in Mac OS X:

  1. Double click your Mac hard drive.
  2. Double click Applications.
  3. Double click Utilities.
  4. Double click Java Preferences.
  5. Click the Network tab.
  6. Click the Delete Files… button.
  7. You are prompted to delete your temporary files for Java. Make sure all boxes are selected with check marks. Click OK.
  8. Close the Java Preferences window.
Posted in Banner and Admin Systems

OIT Systems Maintenance, Thurs. April 13 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 4/13/2017 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Migration of servers ds0p/ds1p from old BigIP to the new BigIP
When:  5:00AM – 6:00AM
Affected services:  We expect that there might be ldap disruptions for 1 minute during the move.
Affected systems:  This will likely affect any systems using ds0p and ds1p for ldap lookups.
Description of maintenance: We are continuing the move of servers from the older BigIP load balancer hardware to the new ones.  This move will be for the backend servers that support ldap and changing the IP for ds0p and ds1p.
User impact:  Some services that use ldap may not function during the downtime (1-5 minutes)​

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Upgrade to the deployment and Windows client management server (SCCM)
When:  5:00AM – 6:00AM
Affected services:  All OS/application/windows update deplyoments from boc22sccm​​
Affected systems:  boc22sccm​
Description of maintenance: OIT will be upgrading the System Center Configuration Manager server (boc22sccm) to version 1702​. SCCM clients may update to version 1702 over the next week.​​
User impact:  All OS/application/windows update deplyoments from boc22sccm will be unavailable during the upgrade​​

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Ironport Upgrade to v10.0.1
When:  4:00AM – 6:00AM
Affected services:  Various email exchanges that cross the ironports, mostly incoming from the outside, but also emails that cross from gmail to office 365, vice versa, list email and possibly others. Internal Office365 to Office365 and internal Gmail to Gmail would not be affected.
Affected systems:   bertx, berty, ironportnw2​
Description of maintenance:  We are upgrading the incoming email spam protection servers to a newer version to fix bugs and gain new features
User impact: None​ significantly as each server will be done separately while the other two servers will pick up the email communication.

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Multiple systems down for upgrade
When: 3:00AM – 4:00AM
Affected services:  Undergrad app, Blackboard, SCCM, OARS, FileLocker, Labs servers, Gitlab, Lists, Papercut, SharePoint onprem, Malware bytes​
Affected systems:  ugapp1, bbm1, boc22sccm, boc22oars, filelocker1, ls-snap, ls-osd, gitlab, boc22mbes, boc22spwfe1, boc22spapp1, lists, boc22pcprt01, ls-medmodel, filelocker2
Description of maintenance:  OIT will be upgrading the VM version of several systems as well as expanding the processor capabilities for some VMs​
User impact:  The services listed above may be unavailable for a few minutes during the window

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Windows authentication system migration
When:  3:00AM – 7:00AM
Affected services:  AD authentication​​
Affected systems:  davdcfau01, davdcirm01, bocdcfau01
Description of maintenance:  OIT will be migrating an AD domain controller to server 2016​​
User impact:  No end-user impact is expected​​

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Encryption method changing on secure fileserver
When:  3:00AM – 7:00AM
Affected services:  ANDISEC
Affected systems: ANDISEC
Description of maintenance:  OIT will be removing the IPSEC requirement for connecting to andisec and enforcing SMB encryption​
User impact:  Fileshares on andisec will be unavailable for about 10 minutes during the window​

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Upgrade vWorkspace for BHRIC
When:  3:00AM – 6:00AM
Affected services:  vWorkspace for the BHRIC VDI environment​
Affected systems: boc22-s-vws01, jup17-s-vws01, boc22-s-sa, jup17-s-sa, boc22-s-vws-web, jup17-s-vws-web​, boc22-s-hy1, boc22-s-hy2, boc22-s-hy3, boc22-s-hy3, boc22-s-hy4
Description of maintenance:  ​Upgrading Quest vWorkspace from 8.6.1 to 8.6.3
User impact:  ​End users will not have their deployed applications (SAS, eClinical Works) and desktops. The web gateway will also be down.​

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Banner General 8.8.6 – 8.9.0 upgrades and patches
When:  3:00AM – 7:00AM
Affected services:  Banner will be unavailable during installation but that effect should be minimized by installing the upgrades/patches during the maintenance window.
Affected systems:  ​Banner 8 General module
Description of maintenance:  ​These Banner 8 upgrades and patch releases represent the basic infrastructure of the Banner system and are required to promote all of the remaining Banner 8 modules and Banner XE Administrative pages into production
User impact:  None expected

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Banner XE Admin Common 9.3.2.4/9.3.3.4 administrative pages
When:  3:00AM – 7:00AM
Affected services:  ​Banner
Affected systems:  Banner
Description of maintenance: ​These two upgrades are required as the initial support of the Banner XE system administrative pages which will be in place of the Banner 8 system forms. Admin Common must be in place before the other pages can be deployed
User impact:  None expected

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Banner XE Financial Aid 9.3.1.2 administrative pages
When:  3:00AM – 7:00AM
Affected services:  Banner Financial Aid
Affected systems: Banner Financial Aid
Description of maintenance: This upgrade represents the new front end system for Financial Aid in Banner XE. These pages upgrade the Banner 8 forms currently in production
User impact: None expected

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Banner XE General 9.3.2.1 administrative pages
When:  3:00AM – 7:00AM
Affected services:  ​The Banner General module will be unavailable during installation
Affected systems:  ​​The Banner General module will be unavailable during installation
Description of maintenance:  ​This upgrade rperesents the new frontend system for the General module in Banner XE. These pages upgrade the Banner 8 forms currently in production
User impact: ​Minimal user downtime is expected

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Posted in Banner and Admin Systems, Email, Instructional Technologies, Systems

OIT Systems Maintenance, Thurs. April 6 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/06/2017 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Authentication system maintenance
When:  3:00AM to 6:00AM
Affected services:  dsee ldap
Affected systems: ldapboc0-el6​, ldapboc1-el6
Description of maintenance:  OIT is performing maintenance on the authentication system. We are promoting LDAPBoc1-el6 and ldapboc0-el6 to be master ldap servers
User impact:  No end-user impact is expected

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Oracle upgrade to ODS database
When:  3:00AM to 7:00AM
Affected services:  ODS production environment. Webfocus won’t be able to connect to the ODS database.
Affected systems:  Odsprod​
Description of maintenance:  OIT will be applying the Oracle upgrade to odsp db on host odsprod
User impact:  Affected services will be unavailable during the maintenance window

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Windows authentication system migration
When:  3:00AM to 7:00AM
Affected services:  AD authentication​
Affected systems:  nwrdcfau01, nwrdcirm01, bocdcirm01​
Description of maintenance:  OIT will be migrating an AD domain controller to server 2016
User impact:  No end-user impact is expected​

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Banner XE Application Navigator utility upgrades 2.0.0/2.0.1
When:  3:00AM to 4:00AM
Affected services:  Not applicable. This is a stand-alone utility and will not affect any other Banner 8 or Banner XE module.​
Affected systems:  Application Navigator utility module​
Description of maintenance:  These two upgrades are for the Application Navigator utility. The utility allows users to switch between the Banner 8 forms and the Banner XE Administrative pages. It is required for any users to see the Banner XE​ environment.
User impact: No user impact is anticipated​

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Posted in Banner and Admin Systems, Systems

OIT Systems Maintenance, Thurs. March 16 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/16/2017 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Crashplan upgrade (Phase 2)

When: 4:30AM – 5:00AM
Affected services: Crashplan
Affected systems: boc22crashplan, nwcrashplan
Description of maintenance: OIT will continue with Phase 2 upgrade of ​Crashplan backup service​
User impact: Backups will not work during the upgrade​

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Local to Office 365 account synchronization system migration

When: 6:00AM – 6:30AM
Affected services: All Office 365 ​services
Affected systems: boc22dirsync​
Description of maintenance: OIT will be migrating from the depreciated dirsync to Azure AD Connect for syncing accounts between AD and Office 365​
User impact: No end-user impact is expected​

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Update Apache httpd for Appworx prod (enzo)

When: 6:00AM – 7:00AM
Affected services: Appworx production​
Affected systems: enzo​
Description of maintenance: OIT will update Apache httpd from ​2.4.10 to 2.4.25​
User impact: Users will not be able to launch the web applicaiton during the update

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College of Nursing SharePoint Site Collection Migration

When: 8:00PM – 9:00PM
Affected services: College of Nursing SharePoint Site Collection and any subsites – https://sharepoint.fau.edu/nursing/
Affected systems: On-Premises SharePoint
Description of maintenance: OIT will be completing the migration of the College of Nursing SharePoint site to Office 365.
User impact: ​Users will need to update any bookmarks, saved links, and any calendars that point to https://sharepoint.fau.edu/nursing/

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Posted in Banner and Admin Systems, Systems

[Completed] VPN Maintenance

The VPN Maintenance scheduled for today has been completed. All VPN services are expected to be operational at this time.

Posted in Banner and Admin Systems, Network and Telecom, Systems, Workday

VPN Maintenance – Saturday February 25 from 4:00 a.m. until 7:00 a.m.

OIT will be performing maintenance on the Faculty/Staff VPN from 4:00 a.m. until 7:00 a.m. tomorrow. During this time, VPN services will be intermittent. The backup VPN will be available during this time for those users that need to utilize the VPN. Additional details on the backup VPN are available at the vpn page:  www.fau.edu/security/vpn.php

Posted in Banner and Admin Systems, Network and Telecom, Systems, Workday

OIT Systems Maintenance, Thurs. Feb 23 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/23/2016 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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College of Medicine SharePoint Site Migration
When: 4:00AM to 5:00AM
Affected services:   CoM SharePoint Site Collection and any sub sites.  – https://sharepoint.fau.edu/com/
Affected systems:  On-Prem ​SharePoint
Description of maintenance:  We will be completing the migration of the College of Medicine’s SharePoint site to Office 365.
On-Prem URL: https://sharepoint.fau.edu/com/
365 URL: https://fau.sharepoint.com/sites/com
User impact:  Users will need to update any bookmarks, saved links, and any calendars that point to https://sharepoint.fau.edu/com/

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Financial Aid 8.28.0.3 patch
When:  3:00AM – 4:00AM
Affected services:  Not Applicable
Affected systems:  Banner Financial Aid
Description of maintenance:  ​The Financial Aid office has requested the installation of patch 8.28.0.3 be expedited through approval. This patch provides the basis for a procedure that will continue to load 2016-2017 COD system generated files into Banner after the COD system goes live for 2017-2018 with a new schema.
User impact:  No user impact is anticipated

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Banner 8 Student patch 8.10.2.1 – critical install
When:  3:00AM – 4:00AM
Affected services:  ​Not Applicable
Affected systems:  ​Banner 8 Student module
Description of maintenance:  ​This Banner 8 patch provides data updates to accommodate a recent change to the AMCAS (Medical School) application file. Without the change, the COM applications cannot be loaded into BANNER.
User impact:  ​No user impact is anticipated

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Posted in Banner and Admin Systems, Systems