Graduate College Admissions Application Restart

The Graduate College Admissions Application needed to be restarted several times between 10 pm and 10:30 pm on August 10th, 2022 to resolve an issues with the Fall 2022 term and filtering degree programs. The issues have now been resolved and there should be no additional downtime.

Posted in Banner and Admin Systems

Network Maintenance: July 21 5-6am

As part of OIT’s annual continuity of services testing, OIT will be conducting tests that will potentially interrupt campus services intermittently between 5am to 6am on Thursday, July 21.

Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Network and Telecom, Research Computing, Systems, Uncategorized, Video Conferencing, Workday

OIT Systems Maintenance, Thurs. June 16 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 0/0/2022 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Server configuration change
Description of change: OIT will be performing some configuration changes affecting Znumber Lookup web pages.
Downtime window start 6/16/2022 3:00 AM
Downtime window end 6/16/2022 6:00 AM
Affected services: Banner self-service (SSB)​
Expected End-user impact: Both Znumber Lookup web pages will no longer be accessible after the change.


Posted in Banner and Admin Systems, Systems

Multiple FAU services are currently unavailable

We have experienced a hardware failure and multiple FAU services are currently unavailable- including Account Self Service to reset your password, banner self-service, and others.

We are investigating and working to resolve as soon as possible.

We apologize for any inconvenience and will update the status as we have additional information.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Research Computing, Systems, Uncategorized

OIT Systems Maintenance, Thurs. May 19 from 1:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/19/2022 from 1:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Database Maintenance
Description of change: Applying latest patches and upgrades to production databases.
Downtime window start 5/19/2022 3:00 AM
Downtime window end 5/19/2022 7:00 AM
Affected services:
​ODS

Banner production:
Admin Pages (Forms)
Application Navigator
Banner Access Manager
Banner self-service
Touchnet – Payments/Deposits
Workflow
uAchieve – DARS
FLVS
Transcripts

FAUDW Warehouse:
OwlDone
FinancialAid Attendance Survey

IEAP Warehouse
Expected End-user impact: ​The listed services will be temporarily offline while the patches are applied. Some applications may need to be restarted after the maintenance is complete.


Redcap Maintenance
Description of change: Research Computing will be performing REDCap maintenance​
Downtime window start 5/19/2022 1:00 AM
Downtime window end 5/19/2022 2:00 AM
Affected services: REDCap
Expected End-user impact: ​Users will not be able to use REDCap during this time


Posted in Banner and Admin Systems, Research Computing, Systems

OIT Systems Maintenance, Thur. March 24 from 3:00am to 7:00am

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/24/2022 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Single Sign-on Maintenance
Description of change: OIT will be performing an upgrade to the Single Sign-on web services
Downtime window start 3/24/2022 5:00 AM
Downtime window end 3/24/2022 7:00 AM
Affected services: Single-sign on (SSO)
Expected End-user impact: During this time, some log in sessions could be terminated during the maintenance.


Server Maintenance
Description of change: OIT will be applying the WebFocus upgrade
Downtime window start 3/24/2022 3:00 AM
Downtime window end 3/24/2022 5:00 AM
Affected services: WebFOCUS/Leap Ahead Production environment. ​
Expected End-user impact: WebFOCUS/Leap Ahead will be unavailable for a short period during the maintenance window.


Posted in Banner and Admin Systems, Systems

Filelocker will be no longer available, February 25, 2022

On Friday, February 25, 2022, Filelocker will be no longer available.
Please use Microsoft OneDrive to share files securely.

Posted in Banner and Admin Systems, Educational Technologies, Instructional Technologies, Network and Telecom, Research Computing, Systems, Uncategorized

OIT Systems Maintenance, Thurs. Feb. 17 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/17/2022 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Server Maintenance
Description of change: OIT will be migrating the Oracle Identity Manager services to new hosts during this maintenance window.​
Downtime window start 2/17/2022 3:00 AM
Downtime window end 2/17/2022 7:00 AM
Affected services: Oracle Identity Manager (OIM)
Expected End-user impact: OIM will be down for a period of time during the window. During this time, services such as account claiming, password reset, account provisioning will be unavailable.​


Service enhancement
Description of change: OIT will be performing a service enhancement for Malwarebytes clients.
Downtime window start 2/17/2022 3:00 AM
Downtime window end 2/17/2022 4:00 AM
Affected services: ​Malwarebytes cloud clients.
Expected End-user impact: ​After the change users will no longer be able to remove the Malwarebytes cloud client without a password.


Server Maintenance
Description of change: OIT will be migrating the WebFOCUS services to a new host during this maintenance window.​
Downtime window start 2/17/2022 3:00 AM
Downtime window end 2/17/2022 7:00 AM
Affected services: WebFOCUS/Report Caster​
Expected End-user impact: ​WebFOCUS and Report Caster will be unavailable for a short period during the maintenance window.


BHRIC storage maintenance
Description of change: OIT will be performing maintenance of the BHRIC storage system​
Downtime window start 2/17/2022 3:00 AM
Downtime window end 2/17/2022 6:00 AM
Affected services
BHRIC VMWare VDI​
Expected End-user impact: ​There should be no downtime for users during this upgrade


Redcap storage Maintenance
Description of change: OIT will be performing REDCAP storage maintenance
Downtime window start 2/17/2022 2:00 AM
Downtime window end 2/17/2022 2:30 AM
Affected services: REDCap
Expected End-user impact: During this time users will not be able to save reports or download data from REDCap​


Posted in Banner and Admin Systems, Systems

OIT Systems Maintenance, Thur. Feb 10 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/10/2022 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Server Upgrades
Description of change: OIT is upgrading network infrastructure servers (DHCP) to comply with security requirements.
Downtime window start 2/10/2022 3:00 AM
Downtime window end 2/10/2022 7:00 AM
Affected services: Connectivity to the internet for desktops without static IP addresses
Expected End-user impact: Minimal user impact is expected as attempts will be made to copy lease information over to the new servers


Student Information System (Banner) Maintenance
Description of change: ​​OIT is upgrading the student information system (Banner)
Downtime window start 2/10/2022 2:00 AM
Downtime window end 2/10/2022 7:00 AM
Affected services: ​​BANNER 8X/XE
Expected End-user impact: ​The student information system, Banner, will be unavailable during the installation of the new release code.


Posted in Banner and Admin Systems, Systems

OIT Systems Maintenance, Thurs. Feb 3 from 2:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/03/2022 from 2:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Banner Maintenance
Description of change: OIT will be upgrading Banner.
Downtime window start 2/3/2022 2:00 AM
Downtime window end 2/3/2022 7:00 AM
Affected services: BANNER 8X/XE
Expected End-user impact: ​The Banner system will be brought down during the upgrade.


Storage Maintenance
Description of change: ​OIT will be performing maintenance on some backend storage. No end user impact is anticipated.
Downtime window start 2/3/2022 6:00 AM
Downtime window end 2/3/2022 7:00 AM
Affected services: ​No downtime is expected but there is potential to affect services dependent on NetApp storage at NWRDC. Those services are: backup Banner services, backup ODSprod services,
secondary DNS, secondary FAU webservers, ADFS, backup Andishares, backup IBIweb, backup Papercut,
Expected End-user impact: ​End-users should not see any impact.


Server Upgrades
Description of change: OIT is upgrading servers.
Downtime window start 2/3/2022 3:00 AM
Downtime window end 2/1/2022 7:00 AM
Affected services: ​​Single Sign On, any login services that depend on the Oracle Unified Directory directory access servers such as logins to various UNIX servers. Other services that rely on directory access information for group management/generation.
Expected End-user impact: Minimal end-user impact is expected. If you receive error while trying to log in to a single-sign on enable service, try again after the maintenance window.


Research Computing Active Directory Clean Up
Description of change: Research Computing will be cleaning up the Active Directory objects used to provide services, desktops, servers, etc… ​
Downtime window start 2/3/2022 5:00 AM
Downtime window end 2/3/2022 6:00 AM
Affected services: Academic Network, Compellent Management, Research Computing Desktops​, Koko DTN
Expected End-user impact: There is no expected end-user impact we are moving Active Directory objects to make sure things are named correctly and to decrease Group Policy complexity.​


Posted in Banner and Admin Systems, Research Computing, Systems