[RESOLVED] Tuition payments currently unavailable

The payment system is back up and tuition payments can now be made. The payment deadline has been extended until July 3rd.

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At this time, we have identified an issue with tuition payments. We have notified the vendor and are further investigating.

We will post an update as soon as we have additional information regarding an ETA.

We apologize for any inconvenience.

OIT

 

 

Posted in Banner and Admin Systems, Uncategorized

Connectivity Issues from Comcast Xfinity Users

Comcast is currently experiencing nationwide outages of internet and TV services. Users of Comcast Xfinity services may be unable to reach some or all FAU services until the issue is resolved.

Posted in Banner and Admin Systems, Network and Telecom, Systems, Workday

OIT Systems Maintenance, Thurs. June 28 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/28/2018 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Banner Maintenance – Thursday 28th June 3am – 5am
Description of change:  OIT will install a Financial Aid patch needed for Financial Aid.
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services:  Not Applicable
Affected systems: Banner Financial Aid
Expected End-user impact: During this time, no end-user impact is anticipated

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Posted in Banner and Admin Systems

Admissions Applications and Forms.fau.edu maintenance

We will be performing a short update to the Admissions and forms server at 4 am Friday the 22th. These services will be offline for approximately an hour while we increase the resources allocated to the machine.

If you experience difficulty accessing forms.fau.edu or the admissions applications please contact the Help Desk at your earliest convenience.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Systems, Workday

Canvas Banner Grade Submission

We will be performing a short update to the Canvas Banner Grade Submission System at 5 am Friday the 22th. Banner Grade Submission (eGrades) will be offline for approximately 15 minutes during this period.

If you experience difficulty accessing Banner Grade Submission please contact the Help Desk at your earliest convenience.

Posted in Banner and Admin Systems, Educational Technologies, Instructional Technologies

OIT Systems Maintenance, Thurs. June 14 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/14/2018 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Banner Grade Submission Upgrade for Canvas
Description of change: Upgrade Banner Grade Submission (eGrades) with improved support for grading only via eGrades. ​
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Canvas, Banner Grade Submission (eGrades)
Affected systems: Payara Cluster
Expected End-user impact: During this time, eGrades will be offline and users grading during the maintenance window will experience unexpected behavior.

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Florida Virtual Campus (FLVC) Single Sign On Upgrade
Description of change: Switch Florida Virtual School from Znumber and PIN authentication to FAUNetID and password via Single Sign On.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Florida Virtual School, Banner Authentication via the jServer
Affected systems: egrades, banner
Expected End-user impact: During this time, no end-user impact is expected. After the change, end users will be asked to use their FAUNet and password instead of their Znumber and pin when authenticating to FLVC services such as transcripts, transfer, etc. Alumni can reactivate their accounts by going to accounts.fau.edu

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Single Sign On Fiscal Statement of Responsibility Prompt
Description of change: OIT will enable Single Sign On Fiscal Statement of Responsibility Prompt​.
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: Single Sign On, 4P, Banner, frevvo-api
Affected systems: shibboleth servers
Expected End-user impact: During this time, no end-user impact is expected. After the change, users who have a Fiscal Statement of Responsibility hold will be required to complete the Fiscal Statement of Responsibility form or eventually they will not be able to login to any Single Sign On services.

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Accounts Self Service Updates
Description of change: OIT will be applying the latest security patches to software​
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Accounts Self Service
Affected systems: OIM web servers
Expected End-user impact: During this time, the FAU Account Self-Service portal will be unavailable.

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Patch Tomcat Middleware
Description of change: Applying latest patches for Apache Tomcat servers.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services:  ​Account Self Service, ACH Payments, FAU Directory, FAU Wireless
Affected systems: Apache tomcat servers
Expected End-user impact: During this time, users may loose access to websites running services.

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Server patching
Description of change: We will be installing the newest patches to the OUD servers boc22oudp01/02
Downtime window start: 4:00 AM
Downtime window end: 6:00 AM
Affected services: There is a small chance that there may be some interruption to services using OUD while we install the patch.  We will be applying the patch one server at a time to minimize impact.  Any services directly connecting to oudp01/02 directly may experience interruption while the patches are installed.
Affected systems: OUD Servers
Expected End-user impact:  During this time there will be minimal end-user impact if any at all while the patches are applied.

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Admissions Call List  (Internal service)
Description of change: OIT will be adding a field in the Admissions call app to display if tuition deposit has been paid.
Downtime window start: 3:00 AM
Downtime window end: 3:30 AM
Affected services: Admissions Call List https://appstatus.fau.edu/admissionscalllist
Affected systems: payara servers, egrade server
Expected End-user impact: During this time, the service will be offline.

Posted in Banner and Admin Systems, Systems

[RESOLVED] Intermittent single-sign on issues

Early this morning we experienced issues with single sign on. This affected several of our services such as Banner and FAU Self-Service.

The issue has been resolved and all services should be accessible at this time. If you continue having issues please contact the OIT Help Desk 561.297.3999.

We apologize for the inconvenience this may have caused.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Google App Status Feed, Instructional Technologies, Network and Telecom, Systems, Uncategorized, Workday

OIT Systems Maintenance, Thurs. May 24 from 3:00am to 7:00am

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/24/2014 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Decommission Mail Server
Description of change: ​OIT will be decommissioning a legacy mail server.
Downtime window start: 8:00 AM
Downtime window end: 8:00 AM
Affected services: smtpsec
Affected systems: smtpsec servers
Expected End-user impact: During this time, end users will be unable to relay mail through smtpsec.fau.edu

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Oracle Server Maintenance
Description of change: We will be applying the latest Oracle quarterly patch updates to the production ​databases.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: ​Banner production, Report Caster production, Oracle Identity Manager production, Identity Manager (IDM) production, ODS production, MSOP instance, MyFAU, Blackboard
Affected systems: ​Banner, Oracle servers
Expected End-user impact: During this time, ​the services listed above will be unavailable intermittently.

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Server configuration change
Description of change: Updating configuration on the wordpress box to enable automatic minor change upgrades.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: WordPress may be unavailable for a few minutes if the configuration change inadvertently causes issues.
Affected systems: WordPress
Expected End-user impact: During this time, we do not expect any end user impact as the configuration changes should not cause any noticeable downtime if at all.

****************************************************************************************************Server configuration change
Description of change: OIT will be making a configuration change to MyFAU for a more fault tolerant external authentication.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: MyFAU
Affected systems: MyFAU
Expected End-user impact: During this time, MyFAU may be unavailable for a few minutes.

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Posted in Banner and Admin Systems, Email, Systems

Frevvo Restart

The Frevvo form server is currently being restarted.  This impacts, but is not limited to, the following:

  • Graduate Admissions Application
  • Undergraduate Admissions Application
  • Frevvo forms created under the fau.edu tenant

We are currently investigating the cause and will provide updates as they are available.

Posted in Banner and Admin Systems, Educational Technologies, Systems, Workday

OIT Systems Maintenance, Thurs. May 10 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/10/2018 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Updates to Self Service Account
Description of change: Applying Security and Upgrades to Account Self Service Site
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Account Self Service, Active Directory
Affected systems: Identity Management, Active Directory
Expected End-user impact: During this time, no end-user impact is expected

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Server Maintenance – MyFAU
Description of change: We are migrating the data storage location for the primary MyFAU webserver.   This change will free up backend resources for other projects.
Downtime window start: 4:00 AM
Downtime window end: 5:00 AM
Affected services: MyFAU and services that rely on MyFAU or the ldap service on mcsource
Affected systems: MyFAU
Expected End-user impact:  During this time, users will not be able to use MyFAU

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MyFAU Maintenance
Description of change: Applying updates to MyFAU Website. During the update users may not be able to login.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: MyFAU
Affected systems: mcsource
Expected End-user impact: During this time, users may not be able to login to MyFAU.

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Server Maintenance – MyFAU
Description of change: We are migrating the data storage location for the primary MyFAU webserver.   This change will free up backend resources for other projects.
Downtime window start: 4:00 AM
Downtime window end: 5:00 AM
Affected services: MyFAU and services that rely on MyFAU or the ldap service on mcsource
Affected systems: MyFAU
Expected End-user impact:  During this time, users will not be able to use MyFAU

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Mail Server Configuration Change
Description of change: OIT will be making a configuration change to one of its public facing mail servers.
Downtime window start: 8:00 AM
Downtime window end: 8:00 AM
Affected services: Mail relay on smtpsec.fau.edu
Affected systems:  smtpsec servers
Expected End-user impact: Anyone who is not a member of the group FAU-GRP-S-SMTPSEC-ALLOWED attempting to relay mail through smtpsec will be rejected and receive an smtp error code. Currently the system is configured to accept mail and silently drop.

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Enabling replication between directory servers
Description of change:  We will be bringing up two production OUD servers at NWRDC and replicating between the boca servers and the northwest servers
Downtime window start: 4:00 AM
Downtime window end: 6:00 AM
Affected services: OUD related services
Affected systems:  Northwest servers
Expected End-user impact: During this time, no end-user impact is expected.

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Instructional Technology Server Maintenance
Description of change: Instructional Technologies VCS system hardware will be updated
Downtime window start: 3:00 AM
Downtime window end: 4:00 AM
Affected services: VCS Expressway Primary and VCS Control Primary ​
Affected systems: VCS servers
Expected End-user impact: During this time, VCS Expressway Primary and VCS Control Primary will be unavailable.

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Banner Financial Aid 8.32.0.2 patch release
Description of change:  OIT will install Banner patches for financial aid to resolve a series of PELL/loan disbursement issues.
Downtime window start: 3:00 AM
Downtime window end: 4:00 AM
Affected services: Not Applicable
Affected systems: Banner Financial Aid
Expected End-user impact: During this time, no end-user impact is expected.

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Upgrade WebFOCUS to the new version 8.2.01
Description of change: OIT is upgrading WebFOCUS version from 8.1 to 8.2.01​
Downtime window start: 2:00 AM
Downtime window end: 6:00 AM
Affected services: WebFOCUS/Leap Ahead Production​
Affected systems: IBIweb servers
Expected End-user impact: During this time, WebFOCUS/Leap Ahead Production will be temporarily unavailable.

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Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Systems, Uncategorized