OIT Systems Maintenance, Thurs. May 6 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/06/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

*************************************************************************************
Student advising system maintenance
Description of change: OIT will be performing maintenance on the student advising system.
Downtime window start 5/6/2021 5:00 AM
Downtime window end 5/6/2021 6:00 AM
Affected services: Student Advising system
Expected End-user impact: During this time, students and advisors may be unable to access details about their appointments or status.​

************************************************************************************
Server Maintenance
Description of change: ​OIT will be applying updates to our videoconferencing services
Downtime window start 5/6/2021 3:00 AM
Downtime window end 5/6/2021 6:00 AM
Affected services: ​​Cisco meeting and videoconferencing services.​
Expected End-user impact: ​Services will be unavailable during the maintenance window.​

*************************************************************************************
Windows configuration and deployment system upgrade
Description of change
​​The system providing configuration, deployment and updates to Windows clients will be upgraded to the latest version
Downtime window start 5/6/2021 3:00 AM
Downtime window end 5/6/2021 6:00 AM
Affected services: ​​The system providing configuration, deployment and updates to Windows clients will be upgraded to the latest version
Expected End-user impact: ​​All OS deployments, app installs, windows updates from SCCM will be unavailable during the window

*************************************************************************************

Posted in Banner and Admin Systems, Systems, Video Conferencing

OIT Systems Maintenance, Thurs. April 22 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/22/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

*************************************************************************************

Student Information System (Banner) Upgrade
Description of change: ​​OIT will be upgrading the Student Information System (Banner) with new releases from Ellucian.
Downtime window start 4/22/2021 3:00 AM
Downtime window end 4/22/2021 7:00 AM
Affected services: Student Information System (Banner)
Expected End-user impact: ​The Student Information System (Banner) will be unavailable during the upgrade.

*************************************************************************************

Student Information System (Banner) Maintenance
Description of change: OIT will be performing maintenance on the Student Information System (Banner).
Downtime window start 4/22/2021 3:00 AM
Downtime window end 4/22/2021 5:00 AM
Affected services: Student Information System (Banner)
​Expected End-user impact: No end-user impact is expected.

*************************************************************************************

Posted in Banner and Admin Systems

[RESOLVED] TouchNet Systems Maintenance, Friday, April 23rd from 3:00AM to 7:00AM

The TouchNet payment processing system will be undergoing maintenance -Starting from 3:00am to 7:00am (EST) Friday, April 23rd. This affects student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services. We expect all systems to be back online no later than 7:00 am (EST) that morning. When the system is back up and ready to go, we will notify you. You may wish to place warnings on your website, or take your store offline. If this scheduled downtime creates a conflict for your operations, please feel free to contact us at FIS@fau.edu for further discussion. Expected End-user impact: During this time all student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services will be unavailable during this maintenance cycle.

Posted in Banner and Admin Systems, Workday

OIT Systems Maintenance, Thurs. April 15 from 12:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/15/2021 from 12:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

*************************************************************************************
Student Information System (Banner) Financial Aid Upgrade
Downtime window start 4/15/2021 12:00 AM
Downtime window end 4/16/2021 7:00 AM
Affected services: ​BANNER 8X/XE
Expected End-user impact: The Banner system will be unavailable during the installation of the new codes/patches.

*************************************************************************************
Email Server Upgrade
Downtime window start 4/15/2021 3:00 AM
Downtime window end 4/15/2021 4:00 AM
Affected services: Inbound FAU email, smtp.fau.edu
Expected End-user impact: Email delivery may be delayed for inbound mail. Clients may receive an error when sending mail to smtp.fau.edu during the change window.

*************************************************************************************

Posted in Banner and Admin Systems, Email

OIT Systems Maintenance, Thurs. April 8 from 12:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/08/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

*************************************************************************************
WebEx and Single Sign-on Maintenance
Downtime window start: 4/8/2021 6:30 AM
Downtime window end: 4/8/2021 7:00 AM
Affected services: ​WebEx and Single sign-on (SSO)
Expected End-user impact: ​The SSO services will be restarted one server at a time so users may experience session errors during this time. WebEx sign-on may experience sign-on issue during this time while the certificate is swapped out.

*************************************************************************************
Student Advising System
Downtime window start: 4/8/2021 12:00 AM
Downtime window end: 4/8/2021 12:30 AM
Affected services: ​Student Advising System
Expected End-user impact: ​No user impact is anticipated

*************************************************************************************
Banner Maintenance
Downtime window start: 4/8/2021 3:00 AM
Downtime window end: 4/8/2021 5:00 AM
Affected services: StarRez housing system
Expected End-user impact: ​No user impact is anticipated

*************************************************************************************
BHRIC VDI Maintenance
Downtime window start: 4/8/2021 12:00 AM
Downtime window end: 4/8/2021 2:00 AM
Affected services: ​BHRIC VMware VDI, https://vhealth.fau.edu , https://vhealthon.fau.edu
Expected End-user impact: User may experience loss of connectivity to the BHRIC VDI.

*************************************************************************************

Posted in Banner and Admin Systems, Educational Technologies, Research Computing, Systems, Video Conferencing

[RESOLVED] – Help desk system – Service interruption

**UPDATE**

This morning we received confirmation from Teamdynamix that this issue has been resolved and services have been fully restored.

************************************

Teamdynamix is experiencing issues with their DNS provider. This may cause issues connecting to helpdesk.fau.edu and helpdesk.fau.edu/tdnext.

We will update this post as more information becomes available.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Research Computing, Systems, Uncategorized, Workday

WORKDAY 2021R1 – Inbox and Notification Count Not Updating After Action (known issue)

Please note that Workday has identified an issue that is causing the count of inbox and notifications to not change after taking action on an Inbox item or marking a Notification as Read

In the WD 2021R1 Release there is a defect in Cross Application Services, Notifications and Alerts, User Experience

Workday has provided a workaround for this defect until they have corrected the problem. They recommend that you refresh your browser to see an updated count of inbox and notification items.

We will provide an update as soon as we receive one from Workday.

Posted in Banner and Admin Systems, Workday

[Resolved] FAU experiencing internet issues

UPDATE: The issue has been resolved and users should be able to connect without issues now.

 

—————————————————————————————————————

FAU is currently experiencing internet  problems that may make it hard or slow to connect to systems and sites. It is being investigated and will post an update when we have more information.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Research Computing, Systems, Uncategorized

OIT Systems Maintenance – Thurs. March 4 from 12:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/04/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

*************************************************************************************
Banner table for EZ Advising Data
Description of change: OIT will create a new Banner table to store Advising data.
Downtime window start: 3/4/2021 12:00 AM
Downtime window end: 3/4/2021 1:00 AM
Affected services: Banner
Expected End-user impact: No user impact is anticipated during this time.

*************************************************************************************

Posted in Banner and Admin Systems

[RESOLVED] TouchNet Systems Maintenance, Friday, February 26th from 3:00AM to 7:00AM

The TouchNet payment processing system will be undergoing maintenance -Starting from 3:00am to 7:00am (EST) Friday, February 26th. This affects student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services. We expect all systems to be back online no later than 7:00 am (EST) that morning. When the system is back up and ready to go, we will notify you. You may wish to place warnings on your website, or take your store offline. If this scheduled downtime creates a conflict for your operations, please feel free to contact us at FIS@fau.edu for further discussion. Expected End-user impact: During this time all student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services will be unavailable during this maintenance cycle.

Posted in Banner and Admin Systems, Workday