Banner Self-Service Emergency Maintenance

Banner Self-Service will be undergoing emergency maintenance today at 12:30pm that requires services to be restarted.  Services will return to normal by 1pm.

Posted in Banner and Admin Systems

Reports of 2Factor/MFA enrollment issues

Users have reported that issues enrolling and activating MFA/2Factor on their user accounts. We have tracked the issue down and will be fixing it between 9 pm and 9:30 pm June 16, 2019. During this period both the student and employee enrollment applications will be offline.

Posted in Banner and Admin Systems, Canvas / LMS, Email, Instructional Technologies, Systems, Workday

OIT Systems Maintenance, Thurs. June 13 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/13/2019 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Email System Configuration Change
Description of change: Email spam protection settings are being modified to allow the a new project (SalesForce) to send valid emails on behalf of FAU.
Downtime window start: 5:00 AM
Downtime window end: 5:30 AM
Affected services: FAU Email Delivery​
Affected systems: Email and DNS servers
Expected End-user impact: During this time, no end-user impact is expected. ​

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Server Maintenance
Description of change: OIT will restart one of five LDAP user information servers to recover the ability to manage it properly.​
Downtime window start: 4:45 AM
Downtime window end: 5:00 AM
Affected services: A major service that may be impacted is Single Sign-on logins.  Other services may be OIM  (Oracle Identity Management) changes that need to be performed on OUD (Oracle Unified Directory) and any service requiring LDAP connections to OUD (Oracle Unified Directory).
Affected systems: boc22oudp02 proxy instance (asinst_2)​
Expected End-user impact: During this time, no long term impact is expected as this is only 1 of 5 OUD servers.  They are redundant and new connections would be routed to servers that are still alive. Momentary interruption of services may occur if something has been connected to that server and did not complete its operation during the shutdown.

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Server maintenance
Description of change: OIT will be introducing some security​ enhancements to the webservers.
Downtime window start: 4:00 AM
Downtime window end: 5:00 AM
Affected services: www.fau.edu
Affected systems: Web servers
Expected End-user impact: During this time, no end-user impact is expected. Changes should be transparent to end users.​

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Server Cluster Maintenance
Description of change: OIT will be applying updates to a server cluster.​
Downtime window start: 8:00 AM
Downtime window end: 5:00 PM
Affected services: Hyper-V, Multiple FAU services (please see list of virtual machines)​
Affected systems: HyperV clusters
Expected End-user impact: During this time, no end-user impact is expected. Virtual machines will be migrated live and no down time is expected for those work loads.​

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Banner Maintenance
Description of change: OIT will be upgrading and patching the BANNER system with 5 different releases. There are six Harvest packages over five Team Dynamix Incident numbers to be installed during the maintenance window.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: No service impact expected
Affected systems: BANNER
Expected End-user impact: During this time, no end-user impact expected.

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Oracle Server Maintenance
Description of change: OIT will be applying the Oracle Upgrade 12cR2 to IEAP production database​
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: IEAP production environment. Webfocus won’t be able to connect to the IEAP database. ​
Affected systems: odsprod
Expected End-user impact: During this time, services that listed above will be unavailable at times during the maintenance window.​​

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BHRIC Servers upgrade from Windows 2012R2 to Windows 2019
Description of change: OIT has series of Windows servers on BOCA RATON and JUPITER cloud platforms running Windows 2012 R2. These servers will be upgraded to Windows 2019​. The first server was upgraded successfully. We would like to continue upgrading all servers in 3/4 servers per batch over next few months. ​
This will be the 3rd batch.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Various services on following servers in health domain
Affected systems: Servers on the Health domain
Expected End-user impact: During this time, no end-user impact is expected

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Posted in Banner and Admin Systems, Email, Systems

TouchNet Systems Maintenance, Wed. June 12th from 3:00AM to 7:00AM

The TouchNet payment processing system will be undergoing maintenance -Starting from 3:00am to 7:00am (EST) Wednesday, 06/12/2019

This affects student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services.

We expect all systems to be back online no later than 7:00 am (EST) that morning. When the system is back up and ready to go, we will notify you.

You may wish to place warnings on your website, or take your store offline. If this scheduled downtime creates a conflict for your operations, please feel free to contact us at FIS@fau.edu for further discussion.

Expected End-user impact: During this time all student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services will be unavailable during this maintenance cycle.

Posted in Banner and Admin Systems

[RESOLVED] Owldone Unavailable

Update: The issue with Owldone has been resolved and is now available again. We thank you for your patience during this time.

OIT

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We are currently experiencing some issues with Owldone and the application is currently unavailable. We are working to resolve the issue as soon as possible and we appreciate your patience during this time.

OIT

Posted in Banner and Admin Systems, Systems

OIT Systems Maintenance, Thurs. June 6 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/06/2019 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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BHRIC Servers upgrade from Windows 2012R2 to Windows 2019
Description of change: OIT will be upgrading a series of Windows servers on BOCA RATON and JUPITER cloud platforms running Windows 2012 R2. These servers will be upgraded to Windows 2019​. This is the 2nd batch of upgrades.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Various services on following servers in health domain
Affected systems:  Various health servers
Expected End-user impact: During this time, no end-user impact is expected

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Server Maintenance
Description of change: OIT will be changing the network address for a server.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: VIP file shares
Affected systems: VIP server
Expected End-user impact: During this time, end users will not be able to connect to the VIP file share.

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Oracle Server Maintenance
Description of change: OIT will be applying the Oracle Upgrade 12cR2 to IEAP production database​
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: IEAP production environment. Webfocus won’t be able to connect to the IEAP database. ​
Affected systems: odsprod
Expected End-user impact: Services that listed above will be unavailable at times during the maintenance window.​​

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Posted in Banner and Admin Systems, Educational Technologies, Email, Systems

[Resolved] – Banner Administrative Forms are experiencing issues loading

Please close and reopen your browser and start a new Banner session.

 

Banner Administrative forms are experiencing issues loading at this time.  We are currently investigating this issue and will update this notice as we know more.

Sorry for this inconvenience.

OIT AS production support.

Posted in Banner and Admin Systems, Uncategorized

Resolved – Banner Administrative Forms are experiencing issues loading

Resolved – Please log out and start a new session into Banner.

 

Banner Administrative forms are experiencing issues loading at this time.  We are currently investigating this issue and will update this notice as we know more.

Sorry for this inconvenience.

OIT AS production support.

Posted in Banner and Admin Systems, Uncategorized

Resolved: Frevvo offline

The University forms server (Frevvo) maintenance is running long and is currently offline. We will update this message once an hour with updates.

This issue has been resolved as of 8:05 am. 

Posted in Banner and Admin Systems, Educational Technologies, Systems, Workday

OIT Systems Maintenance, Thurs. May 30 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/30/2019 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Account Self Service
Description of change: OIT will be upgrading and patching services related to account management, this includes fixing FAUNet ID lookup function to support special characters in names, auto-provision Affiliates and assign Znumbers. Additional changes will be non-user impacting and effect backend services.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Account Self Service
Affected systems: Accounts Self-Service portal, User Management (UM), OIM servers
Expected End-user impact: During this time, no end-user impact is expected.

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Webserver maintenance
Description of change: OIT will be adding a new webserver into rotation for the fau website to handle shibboleth requests.
Downtime window start: 6:00 AM
Downtime window end: 7:00 AM
Affected services: www.fau.edu
Affected systems: www.fau.edu​
Expected End-user impact: During this time, no end-user impact is expected.

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CourseLeaf Section Scheduler software upgrade
Description of change: OIT will upgrade the CourseLeaf Section Scheduler (CLSS). CourseLeaf Section Scheduler (CLSS) streamlines how colleges and universities determine their class offerings each term – everything from inputting, editing, validating, approving, and updating the course offerings.
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: CourseLeaf Section Scheduler
Affected systems: Banner Student
Expected End-user impact: During this time, no end-user impact is expected.

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Testing Center Single Sign On Maintenance
Description of change: OIT will update the single sign on system to improve the user experience in the testing center. ​
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Single Sign On and all dependent services
Affected systems: Shibboleth servers
Expected End-user impact: During this time, no end-user impact is expected. After the change,  the single sign on system will not prompt for 2Factor when users access Canvas from the testing center.

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BHRIC Servers upgrade from Windows 2012R2 to Windows 2019
Description of change: OIT will upgrade a series of Windows servers on BOCA RATON and JUPITER cloud platforms from Windows 2012 R2 to Windows 2019​.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Various services on servers in health domain
Affected systems: Jupiter servers
Expected End-user impact: During this time, no end-user impact is expected.

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Authentication service migration
Description of change: OIT will be migrating some systems responsible for authentication to a newer version​
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: SSO, ADFS, all Office 365 services, College of Business web sites
Affected systems: Boca ADFS servers
Expected End-user impact: During this time, no end-user impact is expected​.

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Frevvo 7.4.13 Update
Description of change: OIT will update Frevvo Prod (form server) to version 7.1.13​
Downtime window start: 3:00 AM
Downtime window end: 4:00 AM
Affected services: Frevvo​ form server
Affected systems: Frevvo
Expected End-user impact: During this time, Frevvo will be unavailable.

Posted in Banner and Admin Systems, Email, Systems