OIT Systems Maintenance, Thurs. 4/18 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/18/2019 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

*************************************************************************************
Oracle Server Maintenance
Description of change: OIT will be applying the latest Oracle quarterly patch updates to the production ​databases.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Banner production, Oracle Identity Manager production, Appworx production, IEA warehouse
Affected systems: Banner, Oracle databases
Expected End-user impact: During this time, services that listed above will be unavailable at times during the maintenance window.​

*************************************************************************************
Server Maintenance
Description of change: OIT will be performing server maintenance.
Downtime window start: 6:00 AM
Downtime window end: 7:00 AM
Affected services: Internal DNS at all campuses
Affected systems: DNS
Expected End-user impact: During this time, no end user impact is expected

*************************************************************************************
HPC DNS Server Upgrade
Description of change: OIT will be replacing the HPC.fau.edu DNS infrastructure​
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: hpc.fau.edu only​
Affected systems: hpc servers including koko, kokosec
Expected End-user impact: During this time, DNS settings may change for a short time while we perform the forced update to sync time to live.

************************************************************************************
Microsoft SQL Server Maintenance
Description of change: OIT will be Installing Windows Management Framework 5.1, Powershell 5, and .NET 4.7.1 on nodes associated with the boc22mssqloit SQL cluster​
Downtime window start: 6:00 AM
Downtime window end: 7:00 AM
Affected services: Any services using boc22mssqloit as a data source.​
Affected systems: MS SQL server ​
Expected End-user impact: During this time, services using this data source may go offline during restarts​.

*************************************************************************************

Posted in Banner and Admin Systems, Systems, Uncategorized

Banner Self-Service is unavailable at this time ** Update

Banner Self-Service is unavailable at this time due to an Emergency Upgrade. We are currently installing the upgrades, however the process will take longer than we anticipated.  The estimated time it should be back is now around 11AM.

We apologize for any inconvenience.

Office of Information Technology

Update : 4/11/19 11:15AM

Banner Self-Service is now operational.  Sorry for the inconvenience.

Thank You.

Posted in Banner and Admin Systems, Systems, Uncategorized

OIT Systems Maintenance, Thur. April 11 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/11/2019 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

*************************************************************************************

SSO Upgrade
Description of change: OIT will upgrade the ​prompting system in the Single Sign On System so users of slower services do not see the continue button if they do not have any tasks to complete. OIT is also introducing prompts for student 2Factor enrollment.
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: All Systems that user SSO including Canvas, Workday, and others.
Affected systems: Shibboleth servers
Expected End-user impact: During this time, single sign on may stop working for 10 – 15 minutes while we redeploy the prompting service.

*************************************************************************************

MyFAU MyInfo Upgrade
Description of change:  OIT will update the Znumber channel in MyFAU to provide more detailed information about the student to decrease help desk calls. ​
Downtime window start: 3:00 AM
Downtime window end: 4:00 AM
Affected services: MyFAU ​
Affected systems: Production Payara SSO Auth servers
Expected End-user impact: During this time, the channel will go offline for 60 seconds. ​

*************************************************************************************

Banner Maintenance
Description of change: OIT will be upgrading the BANNER system with a Financial Aid upgrade and a Financial Aid Self Service patch during the maintenance window.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: No service impact expected
Affected systems: Banner
Expected End-user impact: During this time, no end user impact expected

*************************************************************************************

Posted in Banner and Admin Systems, Systems

OIT Systems Maintenance, Thurs. April 4 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/04/2019 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

*************************************************************************************
UAchieves Maintenance
Description of change: OIT is applying changes to UAchieves to resolve a production issue where it shows certain students have been exempt from the Civics Literacy Test when they actually have not.  This will involve restarting UAchieves.
Downtime window start: 4:00 AM
Downtime window end: 5:00 AM
Affected services: UAchieves – Audit functionality
Affected systems: UAchieves
Expected End-user impact: During this time, user may not be able to run Audits during restart.

*************************************************************************************
Mail Server Maintenance
Description of change: OIT will be making a change in how email gets routed to faculty/staff.
Downtime window start  4/4/2019 5:00 AM
Downtime window end  4/4/2019 5:00 AM
OIT Units involved in the change  OIT Systems
Affected services: Faculty/Staff email (Office 365)
Affected systems: bertx.fau.edu, berty.fau.edu, boc22esa01.fau.edu, nwesa01.fau.edu​
Expected End-user impact: During this time, no end-user impact is expected.

*************************************************************************************
Server upgrade
Description of change: OIT is upgrading production SCCM and the Windows ADK to the most current versions.
Downtime window start: 2:00 AM
Downtime window end: 7:00 AM
Affected services: All SCCM related services including OS and Application deployment, patch management, system management, SCCM reporting.​
Affected systems: SCCM server
Expected End-user impact: During this time, access to SCCM and all SCCM-related services will be unavailable while the upgrade is performed.

*************************************************************************************
Redeploy Banner Application Navigator
Description of change: OIT will redeploy the Application N​avigator with alterations to the exclusions list for forms.  This is to remove the SW* forms from the search.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Banner ​Application Navigator
Affected systems: boc22banxe03
Expected End-user impact: During this time, the Application Navigator​ will be unavailable

*************************************************************************************

Posted in Banner and Admin Systems, Email, Systems

Network Maintenance – Sunday March 10th from 5:00 a.m. until 7:00 a.m.

OIT will be performing network maintenance on Sunday March 10th from 5:00 a.m. until 7:00 a.m. During this time, the Boca Raton campus may experience periods of short network interruptions affecting access to the internet and to services located on the Boca Raton campus.

 

 

Posted in Banner and Admin Systems, Network and Telecom

[COMPLETED] Network Maintenance – February 27th from 5:00 a.m. until 6:30 a.m.

The network maintenance scheduled for this morning has been completed.

Posted in Banner and Admin Systems, Network and Telecom, Systems

Network Maintenance – February 27th from 5:00 a.m. until 6:30 a.m.

OIT will be performing network maintenance in the early morning hours of February 27th from 5:00 a.m. until 6:30 a.m. Network connectivity on the Boca Raton campus and to services on the Boca Raton campus may experience brief interruptions during the maintenance window.

Posted in Banner and Admin Systems, Network and Telecom, Systems

OIT Systems Maintenance, Thurs. Jan 31 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 01/31/2019 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

*************************************************************************************

Server Maintenance  – PaperCut update
Description of change: OIT will be implementing a fix for the PaperCut service in the Library.
Downtime window start: 4:00 AM
Downtime window end: 4:30 AM
Affected services: PaperCut printing.
Affected systems: PaperCut server
Expected End-user impact: During this time, users will not be able to print via PaperCut​.

*************************************************************************************

Undergraduate Admissions Updates
Description of change: A series of enhancements and updates are being requested from the Undergraduate Admissions team. These updates have been deployed in Test as of November 27th, and are being testing and verified by the UG Admissions team.  The enhancements include:  Add SAT subScores to Undergraduate Application; Add WHC interest question; Post Secondary Bug Fix; FUTURE PLANS: change wording, add MDC; Fix International Numbers. Not all changes have been approved and some will be deployed during regular hours as they do not impact the application in terms of availability or downtime.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Undergraduate Admissions Application
Affected systems: Undergraduate Admissions servers
Expected End-user impact: During this time, no end-user impact is expected.

*************************************************************************************

Office 365 license assignment
Description of change: OIT will be modifying the 365 licenses assigned to users
Downtime window start: 6:00 AM
Downtime window end: 6:30 AM
Affected services: All Office 365 services
Affected systems: Office 365
Expected End-user impact: During this time, no end-user impact is expected.

*************************************************************************************

Banner Maintenance
Description of change: OIT will be upgrading or patching the BANNER XE system with 20 different releases during the FAUP maintenance window on Thursday, January 31, 2019.
There are 21 Harvest packages over 17 TD Incident numbers but the DBAs have reviewed the list and have determined that all of these items can be installed within the timeframe allotted for the FAUP maintenance window.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: No service impact expected
Affected systems: BANNER XE
Expected End-user impact: During this time, no end-user impact is expected.

************************************************************************************

Posted in Banner and Admin Systems, Email, Systems

OIT Systems Maintenance – Thurs. Jan 17 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 01/17/2019 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

*************************************************************************************
Web-based User authentication system maintenance
Description of change: Migrate the CAS SSO services database to a new database
Downtime window start: 4:00 AM
Downtime window end: 5:00 AM
Affected services: Single Sign On​
Affected systems: Single-sign on servers and databases
Expected End-user impact: During this time no end user impact is expected.

*************************************************************************************
Identity Management System Updates
Description of change: Applying security patches to the identity management system (OIM) and bug fixes for account claiming.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
OIT Units involved in the change IDM Team
Affected services: Account Self Service
Affected systems: ​OIM web servers
Expected End-user impact: During this time no end user impact is expected.

************************************************************************************
Banner Admin Pages Maintenance
Description of change: Restart Banner Admin pages with updated Oracle DB library.​
Downtime window start: 6:00 AM
Downtime window end: 7:00 AM
Affected services: Banner Admin Pages
Affected systems: Banner XE server
Expected End-user impact: Banner Admin Pages will be unavailable during the restart.

*************************************************************************************
Banner Maintenance
Description of change: OIT will be upgrading the Application Navigator module (BANNER XE) and patching the Mass Data Update Utility module (BANNER 8) during the FAUP maintenance window on Thursday, January 17, 2019.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: No service impact expected
Affected systems: BANNER (8 and XE)
Expected End-user impact: During this time, no end user impact is expected

*************************************************************************************
University accreditation system upgrade
Description of change: OIT will be upgrading the software used for accreditation​ on request of the vendor​​
Downtime window start: 3:00 AM
Downtime window end: 4:00 AM
Affected services: http://xitracs.fau.edu​
Affected systems: xitracs
Expected End-user impact: The http://xitracs.fau.edu site will be unavailable during the window​

*************************************************************************************

Posted in Banner and Admin Systems, Network and Telecom, Systems

Core Network Maintenance – Thursday January 10th from 7:00 a.m. until 7:30 a.m.

OIT will be performing emergency network maintenance tomorrow morning from 7:00 a.m. until 7:30 a.m. to replace a failed component in core network equipment. We do not anticipate any disruption in network connectivity during the maintenance window.

Posted in Banner and Admin Systems, Network and Telecom, Systems