TouchNet Marketplace is now fully operational. Thank you.
TouchNet Marketplace is currently experiencing issues. A case has been opened with TouchNet by the Finance & HR Information Systems team. We will provide any updates as we receive them.
[RESOLVED] TouchNet Marketplace Issues
Posted in Banner and Admin Systems, Systems
OIT Systems Maintenance, Thurs. Oct 17 from 3:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/17/2019 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Delayed BHRIC Upgrade
Description of change: Upgrade the Biomedical Research Informatic’s Cores Virtual Infrastructure to the latest versions.
Downtime window start: 8:00 PM (10/16)
Downtime window end: 7:00 AM
Affected services: BHRIC Virtual Desktop Infrastructure
Expected End-user impact: Vmware View will lose access to vCenter during this process and users will be unable to spawn suspended or powered offed virtual machines.
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BHRIC Virtualization Upgrade
Description of change: OIT will be applying patches on the BHRIC server environment
Downtime window start: 2:00 AM
Downtime window end: 6:00 AM
Affected services: BRHIC VDI
Expected End-user impact: Most virtual desktops will be suspended starting at 2 am. So users accessing the cluster from 2 am to 6 am will need to wait while for their VM to start again should they wish to use it. Users will also need to wait slightly when they connect in the morning as most services will be suspended.
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Replace the current student type with the first admitted student type to the StarRez extract.
Description of change: Replace the current student type with the first admitted student type to the StarRez extract.
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: StarRez housing system
Expected End-user impact: During this time, no end-user impact is expected.
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Spam Filter Maintenance
Description of change: OIT will be updating the firmware for its spam filter appliances.
Downtime window start: 3:00 AM
Downtime window end: 4:00 AM
Affected services: Inbound FAU email smtp.fau.edu
Expected End-user impact: Email delivery may be delayed for inbound mail. The client may receive an error when sending mail to smtp.fau.edu during the change window.
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BANNER XE DB Upgrade 9.17.0 release and co-requisite releases
Description of change: Production Support will be promoting and installing the next version upgrade of the BANNER XE system and all of the updated versions of the Banner XE modules it supports
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: BANNER XE system
Expected End-user impact: The Banner system will be brought down during the actual installation of the code.
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Banner Immunization Change
Description of change: This is a new feature where Transient Students who have fulfilled their Immunization requirement at their home school will automatically have their Immunization (IM) hold released.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Banner
Expected End-user impact: No enduser impact expected
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Banner job scheduling
Description of change: Update SSL certificate Appworx uses to communicate between the Java client and server. The latest version of Java is causing SSL errors with the client’s built in certificate.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Appworx production
Expected End-user impact: The Appworx master/master’s agent will need to be restarted to pick up the changes.
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Banner Data change
Description of change: Change the OA (Orientation Advising) hold to CA (College Advising) hold
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services:
Expected End-user impact: No user impact expected
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AP Invoice SnapLogic Pipeline
Description of change: A new project that runs daily to create invoices in Workday based upon input files from a vendor.
Downtime window start: 6:30 AM
Downtime window end: 7:00 AM
Affected services: None
Expected End-user impact: None
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[Resolved] TouchNet Systems Maintenance, Wed. October 18th from 3:00AM to 7:00AM
The TouchNet payment processing system will be undergoing maintenance -Starting from 3:00am to 7:00am (EST) Wednesday, 10/16/2019
This affects student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services.
We expect all systems to be back online no later than 7:00 am (EST) that morning. When the system is back up and ready to go, we will notify you.
You may wish to place warnings on your website, or take your store offline. If this scheduled downtime creates a conflict for your operations, please feel free to contact us at FIS@fau.edu for further discussion.
Expected End-user impact: During this time all student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services will be unavailable during this maintenance cycle.
Posted in Banner and Admin Systems, Workday
OIT Systems Maintenance, Thurs. Oct 10 from 3:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/10/2019 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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NuPark to Banner Payment Integration Update
Description of change: OIT will apply some updates to the integration between Banner and NuPark to automatically zero out charges in NuPark when charges are sent to Banner.
Downtime window start: 6:00 AM
Downtime window end: 7:00 AM
Affected services: NuPark, SnapLogic, Banner
Expected End-user impact: During this time, users who’s parking and traffic tickets have been sent to banner will no longer be able to pay their bills in NuPark. Those individuals will instead have to make their payments in self service Banner.
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Spam Filter Maintenance
Description of change: OIT will be updating the firmware for its spam filter appliances.
Downtime window start: 3:00 AM
Downtime window end: 4:00 AM
Affected services: Inbound FAU email, smtp.fau.edu
Expected End-user impact: During this time, email delivery may be delayed for inbound mail. Client may receive an error when sending mail to smtp.fau.edu.
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Server Maintenance
Description of change: OIT is making some changes to FAU’s information resource server to improve resiliency.
Downtime window start: 5:00 AM
Downtime window end: 5:30 AM
Affected services: May impact services that rely on information being retrieved from oudp.fau.edu.
Expected End-user impact: During this time, no end-user impact is expected.
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BHRIC Storage Maintenance
Description of change: OIT is updating the Jupiter HIPAA environment storage to the latest software release as it patches a stability bug.
Downtime window start: 12:00 AM
Downtime window end: 6:00 AM
Affected services: Jupiter BHRIC
Expected End-user impact: During this time, no end-user impact is expected.
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BHRIC User Profile and Group Storage
Description of change: OIT will swapping the storage server used on the Boca Campus for the Biomedical health research informatics core.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: BHRIC
Expected End-user impact: During this time, users with correctly mounted home directories (those using \\health.ad.fau.edu\bhric) should not experience any downtime.
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Parking Account Errors
It has come to our attention that the Parking account system is experiencing various errors. Users attempting to pay fines, or check the status of their account may receive an error message. If this occurs please try back later.
Posted in Banner and Admin Systems, Uncategorized
OIT Systems Maintenance, Thurs. from 3:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/03/2019 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Banner data change
Description of change: OIT will move all applicants, admitted students, and student records to College Of Science’s Exercise Science program from the College of Education.
Downtime window start: 12:00 AM
Downtime window end: 12:30 AM
Affected services: Banner curriculum data of students in Exercise Science major.
Expected End-user impact: During this time, no end-user impact is expected.
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Server Maintenance
Description of change: OIT will be applying patches to several hosts.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Cisco Video Conferencing
Expected End-user impact: During this time, the services listed above will be unavailable.
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Account Self Service (accounts.fau.edu)
Description of change: OIT will be making configuration changes and restarts affecting Accounts Self-Service
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Account Self Service (accounts.fau.edu)
Expected End-user impact: During this time, no end-user impact is expected.
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Server maintenance
Description of change: OIT will be making some changes to the frevvo forms and the accounts self service web sites to improve their resiliency
Downtime window start: 5:00 AM
Downtime window end: 5:30 AM
Affected services: frevvo forms sites, FAU account self services site
Expected End-user impact: During this time, no end-user impact is expected.
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Account Self Service Updates
Description of change: OIT will be installing patches and updates to back-end services.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Accounts Self Service – https://accounts.fau.edu, User Manager (UM)
Expected End-user impact: During this time, no end-user impact is expected.
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FAU Alerts @fau.edu to @my.fau.edu
Description of change: OIT will be fixing a broken integration which renamed @fau.edu email address to @my.fau.edu to improve delivery time of FAU alert notifications. The new version of this integration runs in SnapLogic and connects to a more up to date directory server.
Downtime window start: 6:00 AM
Downtime window end: 6:30 AM
Affected services: FAU Alerts
Expected End-user impact: During this time, no end-user impact is expected.
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Spam Filter Maintenance
Description of change: OIT will be making a change to its spam filtering appliances.
Downtime window start: 8:00 AM
Downtime window end: 8:00 AM
Affected services: Inbound FAU email
Expected End-user impact: During this time, no end-user impact is expected.
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[Resolved] Emergency Maintenance Employee MFA Enrollment Tool
The Employee MFA Enrollment Tool will be updated at 12:30 pm October 1st to correct a bug that is preventing courtesy accounts from logging in. The tool will be offline for a few minutes during this process.
OIT Systems Maintenance, Thurs. Sept 26 from 3:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/26/2019 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Update Canvas Theme
Description of change: OIT will be correcting an issue that may redirect some Canvas users that do not have an FAU account to the Single Sign On page.
Downtime window start: 6:00 AM
Downtime window end: 6:30 AM
Affected services: Canvas
Expected End-user impact: During this time, no end-user impact is expected.
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Banner/Owldone integration
Description of change: OIT will be applying some changes to add the Summer Jumpstart students to the Owldone views
Downtime window start: 4:00 AM
Downtime window end: 6:00 AM
Affected services: Banner
Expected End-user impact: During this time, no end-user impact is expected.
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Account Self Service Updates
Description of change: OIT will be installing patches and updates to backend services related to the Accounts Self-Service portal.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Accounts Self Service – https://accounts.fau.edu, User Manager (um.fau.edu)
Expected End-user impact: During this time, no end-user impact is expected. This change requires a rolling restart of services but should not cause any disruption in services.
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Banner Accounts Receivable upgrade/patch/administrative pages installation
Description of change: OIT will be installing patches and upgrades required by Accounts Receivable improve performance in Production.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Banner
Expected End-user impact: During this time, no end-user impact is expected.
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Maintenance Employee MFA Enrollment Form
We will be updating the Employee MFA Enrollment form at 9 pm this evening September 23, 2019. During the update the url to the system will be updated to https://ssoauth.fau.edu/employee-mfa and a performance bug resolved. To aide in accessing the system a redirect will also be applied to the old site.
[RESOLVED] TouchNet Systems Maintenance, Wed. September 18th from 3:00AM to 7:00AM
The TouchNet payment processing system will be undergoing maintenance -Starting from 3:00am to 7:00am (EST) Wednesday, 09/18/2019
This affects student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services.
We expect all systems to be back online no later than 7:00 am (EST) that morning. When the system is back up and ready to go, we will notify you.
You may wish to place warnings on your website, or take your store offline. If this scheduled downtime creates a conflict for your operations, please feel free to contact us at FIS@fau.edu for further discussion.
Expected End-user impact: During this time all student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services will be unavailable during this maintenance cycle.
Posted in Banner and Admin Systems, Workday