Networking Issues

The Office of Information Technology is investigating networking issues affecting numerous services. More information will be reported as it becomes available.

Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Network and Telecom, Systems, Uncategorized, Video Conferencing, Workday

[RESOLVED] TouchNet Systems Maintenance, Friday, June 26th from 3:00AM to 7:00AM

The TouchNet payment processing system will be undergoing maintenance -Starting from 3:00am to 7:00am (EST) Friday, 6/26/2020. This affects student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services. We expect all systems to be back online no later than 7:00 am (EST) that morning. When the system is back up and ready to go, we will notify you. You may wish to place warnings on your website, or take your store offline. If this scheduled downtime creates a conflict for your operations, please feel free to contact us at FIS@fau.edu for further discussion. Expected End-user impact: During this time all student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services will be unavailable during this maintenance cycle.

Posted in Banner and Admin Systems, Workday

OIT Systems Maintenance – Thurs. June 18 from 3:00 AM to 7:00 AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/18/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Single Sign-on Maintenance
Description of change: OIT will be moving production SSO Metadata server from the Boca Raton data center to Microsoft Azure.
Downtime window start: 6/18/2020 6:00 AM
Downtime window end: 6/18/2020 7:00 AM
Affected services: SSO ​Metadata site. Service providers will not be able to be added or modified during the switchover.
Expected End-user impact: During this time, there should be no end user impact.​

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Server Maintenance
Description of change: OIT will be moving Mediasite servers to a different domain. Mediasite will be unavailable during this time.
Downtime window start: 6/18/2020 4:00 AM
Downtime window end: 6/18/2020 6:00 AM
Affected services: MediaSite
Expected End-user impact: During this time, MediaSite will be unavailable.

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Database Maintenance
Description of change: OIT will apply April 2020 Oracle patchset updates to all production databases​
Downtime window start: 6/18/2020 3:00 AM
Downtime window end: 6/18/2020 7:00 AM
Affected Services:
Banner production
– Admin Pages (Forms)
– Application Navigator
– Banner Access Manager
– Banner self-service
– Touchnet – Payments/Deposits
– Workflow
– uAchieve – DARS
– FLVS
– Transcripts
Appworx
Harvest
ODS
FAUDW Warehouse
– DWPROD: OwlDone
– DWPROD: FinancialAid Attendance Survey
IEAP Warehouse
WebFOCUS/ReportCaster
OIM
– Account claiming
– Password resets
MSOP Instance
– ACH or VPAS
– Mandatory Course Entry Quiz
– accounts.fau.edu – Accounts Self Service
– Canvas Electronic Grading “Banner Grade Submissions” in Canvas
– Wireless network authentication for guests.
– 4P Configuration, Admissions Status, Znumber page, ssoauth.fau.edu/*, egrades.fau.edu/* (except egrades itself)
– Group Management – grouper.fau.edu
– Phonebill application pre latest system.
– Password expiration
– network registration, talon.fau.edu/netreg, talon.fau.edu/networkregistrationadmin, DHCP Logger
– Frevvo – University forms
– Undergraduate Admissions
– Graduate Admissions
– Residency Project
– OwlDone
Expected End-user impact: During this time, the listed services will be temporarily offline while the patches are applied. Some applications may need to be restarted after the maintenance is complete.

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Website Maintenance
Description of change: OIT will be moving several websites to a new web server.
Downtime window start: 6/18/2020 3:00 AM
Downtime window end: 6/18/2020 4:00 AM
Affected services:
– andi.fau.edu
– home.fau.edu
– student.fau.edu
Expected End-user impact: During this time, the websites listed will experience 5-10 minutes of downtime.

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REDCap Database Upgrade
Description of change: OIT will be updating the REDCap database server​
Downtime window start: 6/18/2020 3:00 AM
Downtime window end: 6/18/2020 4:00 AM
Affected services: REDCap​
Expected End-user impact: During this time, REDCap will be offline for 10 – 15 minutes while we sync the database between the old and new servers.​

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REDCap Application Upgrade
Description of change: OIT will be updating the REDCap​ application
Downtime window start: 6/18/2020 4:00 AM
Downtime window end: 6/18/2020 5:00 AM
Affected services: Update REDCap application​
Expected End-user impact: During this time, no end-user impact is expected.

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OnBase Maintenance
Description of change: OIT will be adding new document types and functionality to production OnBase​. This update will take place over two days.
Downtime window start: 6/18/2020 3:00 AM – 7:00 AM
Downtime window end: 6/19/2020 3:00 AM – 7:00 AM
Affected services: OnBase desktop and web client
Expected End-user impact: During this time, OnBase will not be accessible. We will be doing​ this during off hours to minimize end-user impact.

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Posted in Banner and Admin Systems, Educational Technologies, Network and Telecom, Systems

[RESOLVED] Help Desk Ticketing System Unavailable

** UPDATE**

The help desk ticketing system is back online.

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The help desk ticketing system is currently unavailable. We are working with the vendor to resolve the issue as soon as possible.

OIT

Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Uncategorized, Workday

Owl Done and possibly other FAU services unavailable

At this time we have identified that Owl Done is unavailable. We are currently investigating the cause and will update the status as we learn more. Other FAU services may also be affected.

We apologize for any inconvenience.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Systems, Uncategorized

OIT Systems Maintenance, Thurs. June 11 from 1:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/11/2020 from 1:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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BANNER XE DB Upgrade 9.18.0 release and co-requisite releases
Description of change: OIT ​Production Support will upgrading Banner XE database and modules to a new version.
Downtime window start 6/11/2020 1:00 AM
Downtime window end 6/11/2020 7:00 AM
Affected services: Banner XE System, Self-Service
Expected End-user impact: During this time, the Banner system and Banner services, such as Self-Service will be unavailable the installation of the code.​

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Posted in Banner and Admin Systems

OIT Systems Maintenance, Thurs. June 4 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/04/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Website Maintenance
Description of change: OIT will be moving several websites to a new web server.​
Downtime window start: 6/4/2020 5:00 AM
Downtime window end: 6/4/2020 7:00 AM
Affected services: The following websites will be affected:
​accounts.fau.edu
apps.fau.edu
conduct.fau.edu
controller.fau.edu
googleprintbw.fau.edu
googleprintcolor.fau.edu
gradapp.fau.edu
graduate.fau.edu
hboi.fau.edu
www.hboi.fau.edu
honorsboca.fau.edu
honorscollege.fau.edu
incident.fau.edu
interact.fau.edu
mailstub.fau.edu
ouri.fau.edu
password.fau.edu
research.fau.edu
sharepoint.fau.edu
studenttix.fau.edu
ulr.fau.edu
wireless.fau.edu
www.cdc.fau.edu
Expected End-user impact: During this time, each website will have about 5-10 minutes of down time.
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Single Sign-on Maintenance
Description of change: ​OIT will be moving over the production single sign-on services (Shibboleth/CAS) from the Boca Raton data center to Microsoft Azure.
Downtime window start: 6/4/2020 6:00 AM
Downtime window end: 6/4/2020 7:00 AM
Affected service: All services that utilize SSO (Shibboleth and CAS)​
Expected End-user impact: During this time, there should be little to no user impact. Some SSO sessions may be invalidated.

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University Forms Server Version Update
Description of change: OIT will update the University forms server (Frevvo) to the latest version.
Downtime window start: 6/4/2020 6:00 AM
Downtime window end: 6/4/2020 8:00 AM
Affected services: University Forms (Frevvo)
Expected End-user impact: During this time, students, faculty and staff will be unable to submit university forms.

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Server Maintenance
Description of change: ​OIT will be increasing the memory in 2 virtual servers.
Downtime window start: 6/4/2020 4:00 AM
Downtime window end: 6/4/2020 5:00 AM
Affected services: Non-degree application, ssoauth.fau.edu services including the MyInfo Channel and Duo Enrollment.​
Expected End-user impact: During this time, services hosted on the listed servers will be unavailable.
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Run SHATAEQ Deletion scripts in Production
Description of change: The Undergraduate Admissions department has asked to run the scripts necessary to delete some workspace records
Downtime window start: 6/4/2020 3:00 AM
Downtime window end: 6/4/2020 3:20 AM
Affected services: Three Banner tables will have some workspace records deleted resulting in minimal delays in access time.
Expected End-user impact: During this time, no end-user impact is expected

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Posted in Banner and Admin Systems, Systems

[Resolved] Non-Degree Admissions Application Offline

[2020-06-01 01:08 PM] The Non-Degree Admissions Application has returned to service. We are investigating the root cause of the issue but the application is again online.
[2020-06-01 11:30 AM] We have detected a problem with the Non-Degree Admissions Application. We are investigating the cause of the issue and will update this post as more information is discovered.

Posted in Banner and Admin Systems, Systems

OIT Systems Maintenance, Thurs. May 21 from 12:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/21/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server configuration change
Description of change: OIT is changing the way the iOS clients connect to virtual apps (apps.fau.edu). Currently VPN mode is requested, but OIT will be changing it to WICA mode based on recommendation from Citrix.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Virtual apps located at apps.fau.edu.
Expected End-user impact: During this time, no end-user impact is expected. If you have trouble connecting, please try again after the maintenance window.

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Admission apps load changes for parent info and preferred names
Description of change: OIT will apply changes to the load process of admission apps to load parent info and preferred names to Banner.
Downtime window start: 12:00 AM
Downtime window end: 12:30 AM
OIT Units involved in the change (Internal Only)  AS group
Affected services: Banner custom load process of admission apps
Expected End-user impact: During this time, no end-user impact is expected.

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Posted in Banner and Admin Systems, Systems

OIT Systems Maintenance, Thurs. May 14 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/14/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server Maintenance
Description of change: ​OIT will be changing the domain that the xitracstest server is joined to.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: xitracstest.fau.edu​
Expected End-user impact: During this time, the affected application/server will be unavailable.

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OIT client management system feature addition
Description of change: OIT will be adding functionality for encryption management to it’s client management system​
Downtime window start: 5:00 AM
Downtime window end: 5:30 AM
Affected services: Endpoint management
Expected End-user impact: During this time, no end-user impact is expected

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Server Maintenance
Description of change: OIT will be decommissioning a web server it hosts.​
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: controller.fau.edu​
Expected End-user impact: During this time, OIT will decommission the website http://controller.fau.edu as it is no longer needed.

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Fix the tuition deposit date issue with Banner extract to StarRez
Description of change: OIT will apply a fix for the tuition deposit date issue with Banner extract to StarRez.
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: StarRez housing system
Expected End-user impact: During this time, no end-user impact is expected.

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Add Inprogress Transfer Credits to Banner extract for Visual Zen
Description of change: OIT will add a new field for in-progress transfer hours for Visual Zen/Orientation.
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: VisualZen/Orientation
Expected End-user impact: During this time, no end-user impact is expected

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Financial Aid production maintenance items for 2020 Summer term
Description of change: OIT will make changes and apply updates related to Financial Aid for Summer 2020.
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: Banner ​Financial Aid
Expected End-user impact: During this time, no end-user impact is expected.

Posted in Banner and Admin Systems, Systems