University Form Server Update

The Univesity form server (Frevvo) will be offline from 5 am to 6 am Wednesday August 16, 2017 for maintenance. Please report any issues during or after this time to https://helpdesk.fau.edu/.

 

Posted in Banner and Admin Systems, Educational Technologies, Instructional Technologies, Systems

[RESOLVED]TouchNet: The Payment Processing system is currently unavailable

TouchNet is now available.

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TouchNet the payment processing system is currently unavailable. The issue has been identified and are working to resolve it as soon as possible. We expect the issue to be resolved by this afternoon and will post an update when available.

We apologize for any inconvenience.

FIS/OIT

Posted in Banner and Admin Systems, Educational Technologies, Systems, Uncategorized

[Completed] Network and Systems Maintenance – Tuesday August 15th from 12:00 a.m. until 6:00 a.m.

The network and systems maintenance scheduled for this morning has been completed. All services are expected to be fully operational at this time.

Posted in Banner and Admin Systems, Network and Telecom, Systems

Network and Systems Maintenance – Tuesday August 15th from 12:00 a.m. until 6:00 a.m.

OIT will be performing maintenance tasks affecting network connectivity and systems availability on Tuesday August 15th from 12:00 a.m. until 6:00 a.m. While we expect most services and connectivity to be unaffected by this maintenance, some services including wireless networks, Banner, and Network Registration may be intermittent during the maintenance window.

Posted in Banner and Admin Systems, Network and Telecom, Systems

[RESOLVED] WebFocus is currently unavailable

The issue has been identified and resolved. WebFocus is now available.

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WebFocus is currently unavailable. We are investigating the cause and will update when we have more information.

We apologize for any inconvenience and appreciate your understanding.

OIT

Posted in Banner and Admin Systems, Systems, Uncategorized

Network and Systems Maintenance – Friday August 11th from 12:00a.m. until 6:00a.m.

OIT will be performing maintenance tasks affecting network connectivity and systems availability on Friday August 11th from 12:00 a.m. until 6:00 a.m. While we expect most services and connectivity to be unaffected by this maintenance, some services including wireless networks, Banner, and Network Registration may be intermittent during the maintenance window.

Posted in Banner and Admin Systems, Network and Telecom, Systems

OIT Systems Maintenance, Thurs. Aug 10, from 3:00AM to 7:00AM.

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 8/10/2017 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server maintenance
Description of change: We are moving several servers to a more suitable network for their usage.
Downtime window start 8/11/2017 12:00 AM
Downtime window end 8/11/2017 3:00 AM
Affected services: banner and maybe dns
Affected systems: banner.fau.edu​, seeker.fau.edu(if needed to be moved as well)
Expected End-user impact: banner maybe unavailable for a few minutes while we push DNS to update to the new DMZ IP.​​

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Network Maintenance
Description of change: OIT will be performing network maintenance in the early morning hours of August 11th. Some connectivity on the Boca Raton campus may be intermittent towards the beginning of the maintenance window.​
Downtime window start 8/11/2017 12:00 AM
Downtime window end 8/11/2017 3:00 AM
Affected services: Boca DHCP, Boca DNS​
Affected systems: Boca DHCP, Boca DNS​
Expected End-user impact: The changes involved require some quick changes on services including DHCP and DNS on the Boca Raton campus. While the changes are being made, these services will be unavailable. This disruption is only expected to last a couple of minutes.​

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EMS and OwlCard system maintenance
Description of change: The systems supporting EMS and OwlCard will be migrated​
Downtime window start 8/11/2017 1:30 AM
Downtime window end 8/11/2017 3:00 AM
Affected services: EMS, OwlCard
Affected systems: sqlnode01, sqlnode02, sql05vs, boc22mssqlfau
Expected End-user impact: EMS and OwlCard will be unavailable during the window​

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Network Maintenance
Description of change: OIT will be performing maintenance on network equipment within the Boca Datacenter and on the Jupiter campus. There may be limited interruptions to services in both locations briefly during the mainteannce window.
Downtime window start 8/11/2017 3:00 AM
Downtime window end 8/11/2017 4:30 AM
Affected services: Boca: SSO, DHCP, DNS, Network Monitoring Jupiter: DHCP, DNS, PaperCut
Affected systems: Boca: boc96cas, boc96dns, dhcpboc1, dnsboc1, ldapboc1, ldapboc1-el6, overwatch, shibboleth2p Jupiter: dhcpjup1, dhcpjup2, dnsjup1, dnsjup2, jup17pcprt01, ldapjup1, ldapjup2
Expected End-user impact: Affected services in Boca may become degraded. Affected services in Jupiter will be offline during the maintenance window.

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Mail system maintenance
Description of change: ​OIT will be performing maintenance on the mail system to improve resiliency in the event of a disaster recovery event.
Downtime window start 8/11/2017 4:00 AM
Downtime window end 8/11/2017 6:00 AM
Affected services: All inboud email to fau.edu recipients, any service that relays email through smtp.fau.edu.​
Affected systems: IronPort cluster (bertx, berty, boc22esa02), SMTP/bertjr
Expected End-user impact: We ideally would like to expect zero end user impact, there is a possibility anyone who relays their mail through smtp.fau.edu might experience issues.

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Posted in Banner and Admin Systems, Email, Network and Telecom, Systems, Uncategorized

Complete: Single Sign On Maintenance

The Single Sign On System maintenance has been completed. Please report any difficulties logging into the Helpdesk.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Network and Telecom, Systems, Video Conferencing, Workday

OIT Systems Maintenance, Thurs. Aug 3 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 08/03/2017 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Server Maintenance – Mail Routing changes
We will be changing the way email is routed from our on-premises servers.​
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: On-Premises ​Exchange
Affected systems: ExchangeCA01.ad.fau.edu, ​ExchangeCA03.ad.fau.edu, ​ExchangeCA04.ad.fau.edu,
Expected End-user impact:  During this time, minimal impact on users is expected. Sending an email through our on-premises exchange transport servers may fail when the service is restarted. Office 365 will not be affected.

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Application maintenance – Single Sign On Page Adjustments
The Office of Information technology will be making small adjustments to the login system to improve usability and reliability
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Shibboleth, CAS, SSO
Affected systems: shibboleth1p, shibboleth2p​
Expected End-user impact:  During this time, users may be redirected to wordpress.fau.edu during this period. Single sign on will fail over between each server when they restart.

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Server maintenance (Davie campus) –   Update Switch Firmware
OIT will be updating the firmware on a switch.
Downtime window start: 4:00 AM
Downtime window end: 5:00 AM
Affected services:  The following services for the Davie campus:
Active Directory, Papercut, SCCM, DHCP, DNS, LDAP​,
Affected systems: dav90hv01, dav90hv02, da​v90pcprt01, dav90sccmdp01, davdcfau01, davdcirm01, dhcpdav1​, dnsdav1, ldapdav1​
Expected End-user impact: During this time, the affected systems will not be available during the change window.

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Server maintenance – Identity Management Systems (idm.fau.edu)
OIT is moving the idm.fau.edu server to a more suitable network for its usage.​
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: The IDM webpage
Affected systems: idm.fau.edu​
Expected End-user impact:  During this time, users may not be able to login to the idm site for a few minutes while the IP is changed​

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Server maintenance
We are moving several servers to a more suitable network for their usage.
Downtime window start: 5:00 AM
Downtime window end:  6:00 AM
OIT Units involved in the change  Systems, fauapps
Affected services:  owlapp and gradrates.​
Affected systems: owlapp.fau.edu, gradrates.fau.edu​,
Expected End-user impact:  During this time, owlapp and gradrates may be unavailable for a minute while DNS is pushed to point to the new IPs.  As such some users may experience connection issues while trying to access these servers.​

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Posted in Banner and Admin Systems, Email, Systems

DARS degree auditing system upgrade

On Tuesday, July 25th at 11pm we will begin upgrading the DARS degree auditing system to UAchieve Self-Service.  During this time users will not be able to submit audits through Banner Self-Service.  The upgrade will be complete by 8am Wednesday, July 26th.  After the upgrade, the DARS degree audit link in Banner Self-Service will begin forwarding users to UAchieve Self-Service.

Posted in Banner and Admin Systems