OIT Systems Maintenance, Thurs. May 23 from 3:00AM to 7:00AMm

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/23/2019 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Storage Maintenance
Description of change: OIT will be moving backend NetApp storage to two new switches
Downtime window start: 2:00 AM
Downtime window end: 7:00 AM
Affected services: ALL SERVICES WILL BE UNAVAILABLE except the following:
DNS
LDAP
DHCP
Single Sign On
Active Directory
Main FAU web page
Expected End-user impact: During this time, most services except the ones mentioned above will be unavailable for a few hours.

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Single Sign On Maintenance for Testing Center
Description of change: OIT is updating the single sign on (SSO) system to improve the user experience in the testing center. ​
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Single Sign On and all dependent services
Affected systems: Shibboleth
Expected End-user impact: During this time, no end-user impact is expected. After the change, single-sign on will not prompt for 2Factor when users access Canvas from the testing center.

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uAchieve Maintenance
Description of change: Updating student queries file in uAchieve production.
Downtime window start: 6:00 AM
Downtime window end: 6:30 AM
Affected services: uAchieve production
Affected systems: uAchieve server
Expected End-user impact: During this time, the uAchieve degree auditing/planning system will be unavailable.

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Banner Maintenance
Description of change: OIT will make changes to reduce the complexity of UDCID generation in Banner by removing Banner Enterprise Identity Services and replacing with database triggers.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: No downtime for any services
Affected systems: No downtime for any systems
Expected End-user impact: During this time, no end-user impact is expected.

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Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Network and Telecom, Systems, Uncategorized, Video Conferencing, Workday

Storage Switch Replacement – Thurs. May 23 from 2:00AM – 6:00AM

OIT will be doing a much needed storage switch replacement during our regular maintenance window on Thursday, May 23 from 2:00AM to 6:00AM.  The maintenance will be disruptive in nature and will affect most, if not all, servers (physical/virtual) and services that OIT manages. 

Critical services such as DNS, DHCP, SSO, AD as well as cloud based services such as TeamDynamix, Workday and Canvas will be online.  OIT will update this post when maintenance is complete or should any issues arise during this time.

We apologize for any inconvenience this may cause.

OIT

 

Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Network and Telecom, Systems, Uncategorized, Video Conferencing, Workday

OIT Systems Maintenance, Thurs. May 16 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/16/2019 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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File Server Maintenance
Description of change: OIT will be enabling in transit encryption for a file share.
Downtime window start: 4:00 AM
Downtime window end: 5:00 AM
Affected services: Controller’s ANDISEC share
Affected systems: ANDISEC
Expected End-user impact: During this time, no end-user impact is expected. After the change, only systems with Windows 8 or higher will be able to connect to the share.

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Banner Maintenance
Description of change: OIT will be upgrading and patching the BANNER system with 11 different releases.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: No service impact expected
Affected systems: Banner
Expected End-user impact: During this time, no end-user impact is expected.

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Authentication service migration
Description of change: OIT will be migrating some systems responsible for authentication to a newer version
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: SSO and ADFS
Affected systems: SSO and ADFS
Expected End-user impact: During this time, no end-user impact is expected

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Mail Server Maintenance
Description of change: OIT will be making a change to how emails are routed.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Email
Affected systems: Email servers
Expected End-user impact: During this time, no end-user impact is expected.

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Oracle Server Maintenance
Description of change: OIT will be applying the Oracle Upgrade 12cR2 to ODSP production database
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: ODSP production environment. Webfocus won’t be able to connect to the ODSP database.
Affected systems: odsprod
Expected End-user impact: During this time, services listed above will be unavailable at times.

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Oracle Server Maintenance
Description of change: OIT will be applying the Oracle Upgrade 12cR2 to RCASP Webfocus production database.
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: WebFocus production environment. Webfocus will be temporarily unavailable at times during the maintenance window.
Affected systems: WebFocus database
Expected End-user impact: During this time, services listed above will be unavailable at times.

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Posted in Banner and Admin Systems, Email, Systems

OIT Systems Maintenance, Thurs. 4/18 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/18/2019 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Oracle Server Maintenance
Description of change: OIT will be applying the latest Oracle quarterly patch updates to the production ​databases.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Banner production, Oracle Identity Manager production, Appworx production, IEA warehouse
Affected systems: Banner, Oracle databases
Expected End-user impact: During this time, services that listed above will be unavailable at times during the maintenance window.​

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Server Maintenance
Description of change: OIT will be performing server maintenance.
Downtime window start: 6:00 AM
Downtime window end: 7:00 AM
Affected services: Internal DNS at all campuses
Affected systems: DNS
Expected End-user impact: During this time, no end user impact is expected

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HPC DNS Server Upgrade
Description of change: OIT will be replacing the HPC.fau.edu DNS infrastructure​
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: hpc.fau.edu only​
Affected systems: hpc servers including koko, kokosec
Expected End-user impact: During this time, DNS settings may change for a short time while we perform the forced update to sync time to live.

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Microsoft SQL Server Maintenance
Description of change: OIT will be Installing Windows Management Framework 5.1, Powershell 5, and .NET 4.7.1 on nodes associated with the boc22mssqloit SQL cluster​
Downtime window start: 6:00 AM
Downtime window end: 7:00 AM
Affected services: Any services using boc22mssqloit as a data source.​
Affected systems: MS SQL server ​
Expected End-user impact: During this time, services using this data source may go offline during restarts​.

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Posted in Banner and Admin Systems, Systems, Uncategorized

Banner Administrative forms are experiencing issues.

Banner Administrative Forms are experiencing issues at this time.  We are currently investigating this issue and will update this issue as we know more.

 

We apologize for any inconvenience.

Office of Information Technology

 

Posted in Banner and Admin Systems, Systems, Uncategorized

OIT Systems Maintenance, Thur. April 11 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/11/2019 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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SSO Upgrade
Description of change: OIT will upgrade the ​prompting system in the Single Sign On System so users of slower services do not see the continue button if they do not have any tasks to complete. OIT is also introducing prompts for student 2Factor enrollment.
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: All Systems that user SSO including Canvas, Workday, and others.
Affected systems: Shibboleth servers
Expected End-user impact: During this time, single sign on may stop working for 10 – 15 minutes while we redeploy the prompting service.

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MyFAU MyInfo Upgrade
Description of change:  OIT will update the Znumber channel in MyFAU to provide more detailed information about the student to decrease help desk calls. ​
Downtime window start: 3:00 AM
Downtime window end: 4:00 AM
Affected services: MyFAU ​
Affected systems: Production Payara SSO Auth servers
Expected End-user impact: During this time, the channel will go offline for 60 seconds. ​

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Banner Maintenance
Description of change: OIT will be upgrading the BANNER system with a Financial Aid upgrade and a Financial Aid Self Service patch during the maintenance window.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: No service impact expected
Affected systems: Banner
Expected End-user impact: During this time, no end user impact expected

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Posted in Banner and Admin Systems, Systems

OIT Systems Maintenance, Thurs. April 4 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/04/2019 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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UAchieves Maintenance
Description of change: OIT is applying changes to UAchieves to resolve a production issue where it shows certain students have been exempt from the Civics Literacy Test when they actually have not.  This will involve restarting UAchieves.
Downtime window start: 4:00 AM
Downtime window end: 5:00 AM
Affected services: UAchieves – Audit functionality
Affected systems: UAchieves
Expected End-user impact: During this time, user may not be able to run Audits during restart.

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Mail Server Maintenance
Description of change: OIT will be making a change in how email gets routed to faculty/staff.
Downtime window start  4/4/2019 5:00 AM
Downtime window end  4/4/2019 5:00 AM
OIT Units involved in the change  OIT Systems
Affected services: Faculty/Staff email (Office 365)
Affected systems: bertx.fau.edu, berty.fau.edu, boc22esa01.fau.edu, nwesa01.fau.edu​
Expected End-user impact: During this time, no end-user impact is expected.

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Server upgrade
Description of change: OIT is upgrading production SCCM and the Windows ADK to the most current versions.
Downtime window start: 2:00 AM
Downtime window end: 7:00 AM
Affected services: All SCCM related services including OS and Application deployment, patch management, system management, SCCM reporting.​
Affected systems: SCCM server
Expected End-user impact: During this time, access to SCCM and all SCCM-related services will be unavailable while the upgrade is performed.

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Redeploy Banner Application Navigator
Description of change: OIT will redeploy the Application N​avigator with alterations to the exclusions list for forms.  This is to remove the SW* forms from the search.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Banner ​Application Navigator
Affected systems: boc22banxe03
Expected End-user impact: During this time, the Application Navigator​ will be unavailable

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Posted in Banner and Admin Systems, Email, Systems

Network Maintenance – Sunday March 10th from 5:00 a.m. until 7:00 a.m.

OIT will be performing network maintenance on Sunday March 10th from 5:00 a.m. until 7:00 a.m. During this time, the Boca Raton campus may experience periods of short network interruptions affecting access to the internet and to services located on the Boca Raton campus.

 

 

Posted in Banner and Admin Systems, Network and Telecom

[COMPLETED] Network Maintenance – February 27th from 5:00 a.m. until 6:30 a.m.

The network maintenance scheduled for this morning has been completed.

Posted in Banner and Admin Systems, Network and Telecom, Systems

Network Maintenance – February 27th from 5:00 a.m. until 6:30 a.m.

OIT will be performing network maintenance in the early morning hours of February 27th from 5:00 a.m. until 6:30 a.m. Network connectivity on the Boca Raton campus and to services on the Boca Raton campus may experience brief interruptions during the maintenance window.

Posted in Banner and Admin Systems, Network and Telecom, Systems