OIT Systems Maintenance, Thurs. July 15 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/15/2021 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Network Services Maintenance
Description of change: ​OIT will be performing maintenance on some network services on July 15th at 12:00 a.m. There is no end-user impact anticipated
Downtime window start: 7/15/2021 12:01 AM
Downtime window end: 7/15/2021 12:30 AM
Affected services: DNS queries for users using on-campus DNS servers​
Expected End-user impact: ​There is no expected end-user impact

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AppWorx Upgrade
Description of change: ​The AppWorx automation application will be upgraded to a new version.
Downtime window start: 7/15/2021 3:00 AM
Downtime window end: 7/15/2021 6:00 AM
Affected services: Appworx
Expected End-user impact: There is no expected end-user impact

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Server Upgrade
Description of change: OIT will be performing upgrades to its authentication servers.​
Downtime window start: 7/15/2021 5:00 AM
Downtime window end: 7/15/2021 5:00 AM
Affected services: ​Active Directory (irm.ad.fau.edu)
Expected End-user impact: There is no expected end-user impact

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Server Maintenance
Description of change: OIT will be making some configuration changes to OnBase for better usability.​
Downtime window start: 7/15/2021 6:00 AM
Downtime window end: 7/15/2021 7:00 AM
Affected services: ​OnBase
Expected End-user impact: There is no expected end-user impact.

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Posted in Banner and Admin Systems, Network and Telecom, Systems

[RESOLVED] TouchNet Systems Maintenance, Friday, July 16th from 3:00AM to 7:00AM

The TouchNet payment processing system will be undergoing maintenance -Starting from 3:00am to 7:00am (EST) Friday, July 16th. This affects student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services. We expect all systems to be back online no later than 7:00 am (EST) that morning. When the system is back up and ready to go, we will notify you. You may wish to place warnings on your website, or take your store offline. If this scheduled downtime creates a conflict for your operations, please feel free to contact us at FIS@fau.edu for further discussion. Expected End-user impact: During this time all student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services will be unavailable during this maintenance cycle.

Posted in Banner and Admin Systems, Workday

Application Software Upgrades on 7/14

**Update : as of 5:00 pm on 7/14 the upgrade is deemed complete.

 

  • Grademanager (grademan.fau.edu)
  • TechFee (techfee.fau.edu)
  • CrossWalk (crosswalk.fau.edu)
  • Assessment (assessment.fau.edu)
  • Transient (transient.fau.edu)
  • GradRates (gradrates.fau.edu)
  • Sunapsis (iss.fau.edu)
  • WCOnline

 

 

 

 

Posted in Banner and Admin Systems

OIT Systems Maintenance, Thurs. July 1 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/01/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Voice Server Maintenance
Description of change: ​OIT will be performing maintenance on the voice servers between 9:00 PM on June 30th to 2:00 AM July 1st. Phones may have brief connectivity issues.
Downtime window start 6/30/2021 9:00 PM
Downtime window end 7/1/2021 12:00 AM
Affected services: Cisco phones
Expected End-user impact: ​Cisco Phones will experience a brief 30 second outage during the maintenance window.

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Server Maintenance
Description of change: ​OIT will be performing maintenance on its spam filters on July 1st between 3am and 4am. Mail delivery may be impacted during this window.
Downtime window start 7/1/2021 3:00 AM
Downtime window end 7/1/2021 4:00 AM
Affected services: Inbound email for fau.edu, outbound email via smtp.fau.edu
Expected End-user impact: ​Sending email using smtp.fau.edu during the maintenance window may fail.

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AppWorx Upgrade
Description of change: ​The AppWorx automation application will be upgraded from version 9.1.3 to version 9.3.5.
Downtime window start 7/1/2021 3:00 AM
Downtime window end 7/1/2021 6:00 AM
Affected services: None expected since this is being done during our maintenance window.
Expected End-user impact: No end-user impact is expected.

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Posted in Banner and Admin Systems, Email, Network and Telecom, Systems

[RESOLVED] TouchNet Systems Maintenance, Friday, June 25th from 3:00AM to 7:00AM

The TouchNet payment processing system will be undergoing maintenance -Starting from 3:00am to 7:00am (EST) Friday, June 25th. This affects student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services. We expect all systems to be back online no later than 7:00 am (EST) that morning. When the system is back up and ready to go, we will notify you. You may wish to place warnings on your website, or take your store offline. If this scheduled downtime creates a conflict for your operations, please feel free to contact us at FIS@fau.edu for further discussion. Expected End-user impact: During this time all student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services will be unavailable during this maintenance cycle.

Posted in Banner and Admin Systems, Workday

OnBase Document Management System Maintenance – Wednesday, June 2, 2021

OIT is conducting a system upgrade for OnBase on Wednesday, June 2, 2021.  During this time, the following services will be unavailable:

​​OnBase Document Management system
Website form submissions that rely on OnBase

Workflows and checklists that rely on OnBase

Posted in Banner and Admin Systems, Systems, Uncategorized

OnBase Document Management System Maintenance – Wednesday, May 19, 2021

OIT is conducting a system upgrade for OnBase on Wednesday, May 19, 2021.  During this time, the following services will be unavailable:

 

​​OnBase Document Management system

Website form submissions that rely on OnBase

Workflows and checklists that rely on OnBase

 

Posted in Banner and Admin Systems, Systems, Uncategorized

OIT Systems Maintenance, Thurs. May 20 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/20/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Faculty/Staff Email System Maintenance
Description of change: ​OIT will be performing maintenance on the faculty/staff email system from 3:00 a.m. until 7:00 a.m. on Thursday May 20th. Following this change, users may get prompted for Duo authentication when accessing email and legacy protocols including POP3 and IMAP will no longer work for connecting to the Faculty/Staff email system.
Downtime window start: 5/20/2021 3:00 AM
Downtime window end: 5/20/2021 7:00 AM
Affected services: Office 365 / Exchange Email​
Expected End-user impact: No end-user impact is expected during maintenance.
After the maintenance, users of the Office 365 mail system will be prompted for two factor authentication when signing into email for the first time or upon changing password. In addition, users will no longer be alble to use legacy protocols including IMAP, POP3, or SMTP for sending/receiving email.​

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Server Upgrades
Description of change: OIT will be performing maintenance on integration servers that affect Single Sign On, and Forms.
Downtime window start: 5/20/2021 3:00 AM
Downtime window end: 5/20/2021 6:00 AM
Affected services: Single Sign On Prompting Engine​, Forms (Frevvo), MyInfo
Expected End-user impact: No end-user impact is expected. The updates to the BigIP will make this process seamless. However should things fail Single Sign On may slow down and many university forms may stop working. ​

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Student Information System (Banner) Maintenance
Description of change
OIT will be performing maintenance on the Student Information System. No end-user impact is expected.
Downtime window start: 5/20/2021 3:00 AM
Downtime window end: 5/20/2021 5:00 AM
Affected services: Student Information System (Banner)
​Expected End-user impact: No end-user impact is expected

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Posted in Banner and Admin Systems, Email, Systems

OIT Systems Maintenance, Thurs. May 13 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/13/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server Maintenance
Description of change: ​OIT will be performing server maintenance on several core systems. During this time, access to the network registration system, Banner, Degree Auditing, Transcripts, payments, and reporting systems may be unavailable
Downtime window start 5/13/2021 3:00 AM
Downtime window end 5/13/2021 7:00 AM
Affected services
​Banner production – Admin Pages (Forms), Application Navigator, Banner Access Manager, Banner self-service, Touchnet – Payments/Deposits,
Workflow, uAchieve, DARS, FLVS, Transcripts, Appworx, Harvest, ODS, FAUDW Warehouse, DWPROD: OwlDone, DWPROD: FinancialAid Attendance Survey
IEAP Warehouse, WebFOCUS/ReportCaster, Account claiming, Password resets,
MSOP Instance, ACH or VPAS, Mandatory Course Entry Quiz, Accounts Self Service, Canvas Electronic Grading “Banner Grade Submissions” in Canvas, Wireless network authentication for guests, 4P Configuration, Admissions Status, Znumber page, egrades.fau.edu/* (except egrades itself), Group Management, Phonebill application pre latest system, Password expiration, network registration, netreg, networkregistrationadmin, DHCP Logger, Frevvo, Undergraduate Admissions, Graduate Admissions, Residency Project, OwlDone
Expected End-user impact:​The listed services will be temporarily offline while the patches are applied. Some applications may need to be restarted after the maintenance is complete.

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Application update – Cisco Meeting Servers
Description of change: ​The videoconferencing servers will undergo routine maintenance and will be unavailable.
Downtime window start 5/13/2021 9:00 AM
Downtime window end 5/13/2021 11:00 AM
Affected services: Hardware (non-zoom/webex) Videoconferencing
Expected End-user impact: Servers are used internally only – on-prem bridging will be disrupted, but no events are scheduled. Backup infrastructure is available if needed

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Posted in Banner and Admin Systems, Systems

OIT Systems Maintenance, Thurs. May 6 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/06/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Student advising system maintenance
Description of change: OIT will be performing maintenance on the student advising system.
Downtime window start 5/6/2021 5:00 AM
Downtime window end 5/6/2021 6:00 AM
Affected services: Student Advising system
Expected End-user impact: During this time, students and advisors may be unable to access details about their appointments or status.​

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Server Maintenance
Description of change: ​OIT will be applying updates to our videoconferencing services
Downtime window start 5/6/2021 3:00 AM
Downtime window end 5/6/2021 6:00 AM
Affected services: ​​Cisco meeting and videoconferencing services.​
Expected End-user impact: ​Services will be unavailable during the maintenance window.​

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Windows configuration and deployment system upgrade
Description of change
​​The system providing configuration, deployment and updates to Windows clients will be upgraded to the latest version
Downtime window start 5/6/2021 3:00 AM
Downtime window end 5/6/2021 6:00 AM
Affected services: ​​The system providing configuration, deployment and updates to Windows clients will be upgraded to the latest version
Expected End-user impact: ​​All OS deployments, app installs, windows updates from SCCM will be unavailable during the window

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Posted in Banner and Admin Systems, Systems, Video Conferencing