[RESOLVED] OIT Help Desk Ticketing System Unavailable

UPDATE: The emergency maintenance has been completed and the OIT help desk system is back online.

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The OIT Help Desk ticketing system is currently unavailable due to emergency maintenance performed by the vendor. We expect the system to be back online momentarily.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Research Computing, Systems, Uncategorized, Workday

Wellness Attestation Report not currently updating

We have identified an issue with the Attestation reports updating properly. Please disregard the overdue email notifications you may have received. We are working to resolve as soon as possible.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Systems, Uncategorized, Workday

OIT Systems Maintenance, Thurs. Oct 29 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/29/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Enable additional security controls for Microsoft Teams
Description of change: ​OIT will be enabling additional controls for Teams to allow users to select a higher level of security
Downtime window start: 10/29/2020 6:00 AM
Downtime window end: 10/29/2020 6:05 AM
Affected services: Microsoft ​Teams
Expected End-user impact: During this time, no end-user impact is expected. After the change ​existing Teams will be able to enable guest access

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Server Upgrades
Description of change: OIT will be upgrading Papercut production from 20.0.0 to 20.0.4 in order to fix a bug that is in the 20.0.0 software.
Downtime window start: 10/29/2020 4:00 AM
Downtime window end: 10/29/2020 7:00 AM
Affected services: ​Papercut printing
Expected End-user impact: During this time, users will not be able to print using the FAU Pay-for-Print service.

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Server Maintenance
Description of change: ​OIT will be performing maintenance on 2 web/app servers.
Downtime window start: 10/29/2020 3:00 AM
Downtime window end: 10/29/2020 6:00 AM
Affected services: boc22cfprod1: expo, cfadmin, SecureRedirect, Directory, Crosswalk, FacStaffAlert, NetLookup, ServiceAwards, Transient, SoftLic, TechFee, VPAS, GradeMan, OBIGen, SoarIn4​, tuna1p: https://atlantic.fau.edu/library/admin, https://atlantic.fau.edu/FrevvoAPI,
https://atlantic.fau.edu/library/capstone/capstoneStudent/create, https://atlantic.fau.edu/library/admin/etd/student/create​
Expected End-user impact: During this time, services hosted by these servers will experience downtime. Ideally we only expect about 10-15 minutes of downtime for each server.

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Sensitive info purge from Banner database
Description of change: ​Create a process to purge Banner sensitive info such as SSN, driver’s license records, direct deposit records of non-students, non employees, and applicants that applied more than five years ago.
Downtime window start: 10/29/2020 12:00 AM
Downtime window end: 10/29/2020 12:00 AM
Affected services: ​Banner tables
Expected End-user impact: During this time, no end-user impact is expected. Sensitive information will be deleted from Banner database

Posted in Banner and Admin Systems, Systems

OIT Systems Maintenance, Thurs. Oct 15 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/15/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server Maintenance – Success Network (Starfish)
Description of change: OIT will be adding data ​storage space to a backend processing server for the Success Network (starfish).​
Downtime window start: 10/15/2020 5:00 AM
Downtime window end: 10/15/2020 7:00 AM
Affected services: ​Success Network/Starfish Advising web site components
Expected End-user impact: During this time, no end-user is expected. However, if downtime is necessary to correct problems, then students cannot make appointments with advisors and advisors cannot document their appointments.

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Banner 8X/XE Financial Aid Regulatory upgrade/admin pages releases
Description of change: ​This upgrade release and administrative pages release are required for regulatory compliance.
Downtime window start: 10/15/2020 3:00 AM
Downtime window end: 10/15/2020 7:00 AM
Affected services: ​Banner Financial Aid will be unavailable during the maintenance window
Expected End-user impact: ​During the brief downtime, users may receive an error message when uding the administrative pages.

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Server configuration change
Description of change: ​OIT will be modifying parameters of the storage system at NWRDC to increase security
Downtime window start: 10/15/2020 6:00 AM
Downtime window end: 10/15/2020 6:05 AM
Affected services: ​All services at Northwest
Expected End-user impact: During this time, no end-user impact is expected​.

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Research Computing Master Node Move
Description of change: OIT is updating research computing master nodes ip address.
Downtime window start: 10/15/2020 5:00 AM
Downtime window end: 10/15/2020 6:00 AM
Affected services: Koko HPC Cluster​
Expected End-user impact: During this time, no end-user impact is expected.

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Posted in Banner and Admin Systems, Research Computing, Systems

Banner Maintenance – Sept 30 & Oct 1 from 3:00AM to 7:00AM

On September 30 and October 1 between 3:00AM and 7:00AM, the Banner system will be unavailable in order for OIT to install regulatory releases.

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Banner 8X/XE Financial Aid pre-requisite upgrades/patches/administrative pages (Group 1)
Description of change: The Financial Aid office require several Ellucian releases installed (as pre-requisite items) for the upcoming Regulatory releases required to keep FAU in compliance.
Downtime window start 9/30/2020 3:00 AM
Downtime window end 9/30/2020 7:00 AM
Affected services: ​BANNER 8X/XE
Expected End-user impact: During this time, the Banner system will be brought down during the actual installation of the code.

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Banner 8X/XE Financial Aid pre-requisite upgrades/patches/administrative pages (Group 2)
Description of change: ​The Financial Aid office require several Ellucian releases installed as pre-requisite items for the upcoming Regulatory releases required to keep FAU in compliance.
Downtime window start: 10/1/2020 3:00 AM
Downtime window end: 10/1/2020 7:00 AM
Affected services: ​BANNER 8X/XE
Expected End-user impact: During this time, the Banner system will be brought down during the actual installation of the code.

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Posted in Banner and Admin Systems

OIT Systems Maintenance, Thurs. Oct 1 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/01/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Database Maintenance
Description of change: OIT will be performing storage maintenance on the boc22mssqloit2 Microsoft SQL Cluster. Databases located on CIFS shares will be moved to iSCSI.
Downtime window start: 10/1/2020 3:00 AM
Downtime window end: 10/1/2020 5:00 AM
Affected services: ​The following databases on the boc22mssqloit2 cluster will be offline for a short period while moved.
FAU-FRM
PeopleAdminReportingDB
Microsoft.MgmtSvc.Config
Microsoft.MgmtSvc.Store
Microsoft.MgmtSvc.PortalConfigStore
Microsoft.MgmtSvc.MySQL
Microsoft.MgmtSvc.SQLServer
Microsoft.MgmtSvc.WebAppGallery
Microsoft.MgmtSvc.Usage
SCSPFDB
ADSync
FAU-FRM-TEST
FAUDW
CitrixBocaVirtualAppsSite
CitrixBocaVirtualAppsLogging
CitrixBocaVirtualAppsMonitoring
SESDB
SkillsoftIS
InternationalServices
vcenter_vcdb
vcenter_umdb
Expected End-user impact: During this time, services connecting to the databases listed above may go offline or need to be restarted during the maintenance.

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Banner 8X/XE Financial Aid pre-requisite upgrades/patches/administrative pages (Group 2)
Description of change: ​The Financial Aid office require several Ellucian releases installed as pre-requisite items for the upcoming Regulatory releases required to keep FAU in compliance.
Downtime window start: 10/1/2020 3:00 AM
Downtime window end: 10/1/2020 7:00 AM
Affected services: ​BANNER 8X/XE
Expected End-user impact: During this time, the Banner system will be brought down during the actual installation of the code.

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Recalculate Tuition after Residency Verification
Description of change: ​Trigger recalculation of tuition after residency is verified and posted back to SFAREGS. Currently does not automatically recalculate tuition properly when new residency code posts to Banner in Residency process.
Downtime window start: 10/1/2020 12:00 AM
Downtime window end: 10/1/2020 12:00 AM
Affected services: Banner​
Expected End-user impact: During this time, no end-user impact is expected. The change will update tuition for students more accurately post residency verification.

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Update Financial Aid Counselor Functions
Description of change: ​Update Financial Aid Counselor Functions:
1. updated the Starfish counselor
2. removed the code for the veterans code check
Downtime window start: 10/1/2020 3:00 AM
Downtime window end: 10/1/2020 5:00 AM
Affected services: Starfish
Expected End-user impact: During this time, no end-user impact is expected

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Server Upgrade
Description of change: OIT will be upgrading one of its file servers.​
Downtime window start: 10/1/2020 3:00 AM
Downtime window end: 10/1/2020 6:00 AM
Affected services: andisecgco\UGC file share​
Expected End-user impact: During this time, no end-user impact is expected. After the change, mac users will need to remap the share. Windows users will need to disconnect the old share and the new share will be mapped via GPO

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OwlRes Portal Updates
Description of change: Change to OwlRes Portal to display special verbiage when RSVF has status code of DP. Update query for UG and GR to pull First and Last Name from SPRIDEN instead of SWTETBL to be more accurate. Update query to use level by term instead of confirmation number.
Downtime window start: 10/1/2020 12:00 AM
Downtime window end: 10/1/2020 12:00 AM
Affected services: ​Owl Residency Custom App
Expected End-user impact: During this time, explanatory wording for DP status students will be added; More accurate first and last name on Residency affidavit. Remove duplicate links for students having multiple apps.

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Online programs conversion
Description of change: ​Convert online degree programs to regular programs and add a online campus code in students’ curriculum data.
Downtime window start: 10/1/2020 3:00 AM
Downtime window end: 10/1/2020 3:30 AM
Affected services: ​Banner data
Expected End-user impact: During this time, no end-user impact is expected.​Banner curriculum data will be updated after the change.

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KPI Data Automation
Description of change: ​Create automated schedule for data to pull into KPI custom app from Data Warehouse on a daily basis.
Downtime window start: 10/1/2020 12:00 AM
Downtime window end: 10/1/2020 12:00 AM
Affected services: ​KPI Custom App
Expected End-user impact: During this time, no end-user impact is expected. After the change, faster updated data for Deans and Colleges and IEA in the KPI Portal will be provided.

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OnBase Residency Changes
Description of change: ​Update information needed queue to clear our daily for Non-Degree, and add a removal button for all three queus. Update Residency form logic for Qualification by Exception. Add queues for Non-Degree per semester. Add confirmation emails upon verification for each level.
Downtime window start: 10/1/2020 12:00 AM
Downtime window end: 10/1/2020 12:00 AM
Affected services: OnBase​​
Expected End-user impact: ​Easier to navigate and use information needed queues. Better options on the Residency Affidavit for students. Students to receive emails stating verifcation automatically will cause less confusion.

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OnBase Registrar Form for SSN Change
Description of change: Release new Registrar Form​​ and workflow for Change of SSN form.
Downtime window start: 10/1/2020 12:00 AM
Downtime window end: 10/1/2020 12:00 AM
Affected services: ​OnBase
Expected End-user impact: During this time, no end-user impact is expected. After the change, students can securely submit change of SSN request digitally, which will ease the workflow for students and Registrar office.

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Posted in Banner and Admin Systems, Systems

OIT Systems Maintenance, Thurs. Sept 24 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/24/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Canvas API Application Updates
Description of change: OIT will be making updates to the UserManagement and ObserverManagement Applications in Canvas
Downtime window start: 9/24/2020 5:00 AM
Downtime window end: 9/24/2020 6:00 AM
Affected services: The updated applications will be briefly affected
Expected End-user impact: During this time, users of the updated applications might notice a brief disruption at the time of update.​

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Server Upgrades
Description of change: OIT will be upgrading Papercut production from 18.0.3 to 20.0.0 in preparation for migration to the new production environment in October.
Downtime window start: 9/24/2020 4:00 AM
Downtime window end: 9/24/2020 7:00 AM
Affected services: Papercut printing.
Expected End-user impact: During this time, users will not be able to print.

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Server Upgrade
Description of change: ​OIT will be upgrading the operating system on 2 of its servers.
Downtime window start: 9/24/2020 3:00 AM
Downtime window end: 9/24/2020 7:00 AM
Affected services: ​Active Directory @ NWRDC
Expected End-user impact: During this time, no end-user impact is expected. There may be authentication delays during the maintenance window for systems at NWRDC.

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OIM View Modification to change Attended Role for Exit Process
Description of change: When a student withdraws from the university via the Exit Form II, Registrar’s sets the student as inactivated for the future term. This was causing problems with student’s access to Canvas, etc. OIT will make a change to code to fix the attended role to include active registration.
Harvest Package: general_182331_modify-attended_swvoimw-function_20200902
Downtime window start: 9/24/2020 3:00 AM
Downtime window end: 9/24/2020 5:00 AM
Affected services: CANVAS and ​OIM
Expected End-user impact: During this time, no end-user is expected
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Posted in Banner and Admin Systems, Canvas / LMS, Systems

OIT Systems Maintenance, Thurs. Sept 17 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/17/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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New Change of Major Process
Description of change: OIT will deploy a new Change of Major form and workflow in Onbase
Downtime window start: 9/17/2020 3:00 AM
Downtime window end: 9/17/2020 7:00 AM
Affected services: ​Onbase Forms and Workflow (downtime 5min max)
Expected End-user impact: During this time, students and staff will not be able to access Onbase

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OwlCard Maintenance
Description of change: OIT will be automating the barcode generation process for Owl Card
Downtime window start: 9/17/2020 3:00 AM
Downtime window end: 9/17/2020 4:00 AM
Affected services: No services will be impacted​
Expected End-user impact: During this time, ​no end-user impact is expected. Owl Card center will no longer have to scan a barcode into the system then send that paper to the library. ISO and barcode will automatically be created in the Owl Card and Bank Tables.

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Server Upgrade
Description of change: OIT will be upgrading the operating system on one of its web servers.​
Downtime window start 9/17/2020 3:00 AM
Downtime window end: 9/17/2020 5:00 AM
Affected services: cfadmin, crosswalk, directory, expo, facstaffalert, grademan, netlookup, obigen, secureredirect, serviceawards, soarln4, softlic, techfee, transient, vpas
Expected End-user impact: During this time, web sites listed in the Affected Services will be unavailable during the change window.​

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Server Maintenance
Description of change
OIT will be upgrading the hardware on one of its web servers.​
Downtime window start: 9/17/2020 5:00 AM
Downtime window end: 9/17/2020 6:00 AM
Affected services: assessment, crosswalk, directory, dyndev, dynweb, facsacs, facstaffalert, grademan, gradrates, inauguration, netlookup, pinkytest, securedredirect, serviceawards, softlic, techfee, transient, vpas
Expected End-user impact: During this time, websites listed in the Affected Services may be intermittently unavailable.​

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Time Status Recalculation Fix
Description of change: OIT will fix a bug that was preventing time status from being calculated properly.
Downtime window start: 9/17/2020 6:00 AM
Downtime window end: 9/17/2020 7:00 AM
Affected services: Registration/Banner
Expected End-user impact: During this time, no end-user impact is expected. The fix will properly recalculate time status when courses are added or dropped.

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Updating SPOT Verbiage
Description of change: OIT will change some logic and the verbiage displayed to students on the SPOTS website when students access too early, too late, or have no eligible classes.​​ Should be no down time. ​
Downtime window start: 9/17/2020 9:00 AM
Downtime window end: 9/17/2020 9:00 AM
Affected services: ​SPOTS
Expected End-user impact: During this time, no end-user impact is expected. The change will provide students an improved description why the SPOTS are unavailable to them.

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Posted in Banner and Admin Systems, Systems

[COMPLETED] SSO Maintenance 9/13/2020 at 9:00 PM

OIT will be performing maintenance tonight (9/13) at 9:00 PM to re-enable the health attestation prompt on the Single Sign-On (SSO) screen. There will be a quick restart of the sign-on servers and users may receive an authentication error during this time.

 

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Research Computing, Systems, Workday

OIT Systems Maintenance, Thurs. Sept 3 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/03/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Single Sign On Maintenance
Description of change: OIT will update single sign on (SSO) to improve usability.
Downtime window start: 9/3/2020 6:00 AM
Downtime window end: 9/3/2020 6:30 AM
Affected services: Login Captive Portal and all SSO client services
Expected End-user impact: During this time, SSO will be unavailable and error for ~5 minutes. ​

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Address Verification 4P prompt and button
Description of change: New address verification 4P prompt that directs registered students to the personal information app. Then a new “Verify” button on the personal information app that appears once a semester until a student verifies their physical location. This in response to new federal regulation that went into effect July 1st to get location of students studying remotely. ​
Downtime window start: 9/3/2020 3:00 AM
Downtime window end: 9/3/2020 5:00 AM
Affected services: Banner, Personal Information App, 4P​
Expected End-user impact: During this time, all registered students will be required to verify their address on file is correct after 4 logins to SSO via 4P prompt. Must hit verify button.

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Server Upgrade
Description of change: OIT will be upgrading the hardware and operating system of one of its servers.​
Downtime window start: 9/3/2020 5:00 AM
Downtime window end: 9/3/2020 5:30 AM
Affected services: ​Squid proxy – octopus.fau.edu:3128
Expected End-user impact: During this time, the squid http proxy will be unavailable.

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Frevvo ANDI File Connector Upgrade
Description of change: OIT will apply a service patch for the Forms Secure File Server. This is adding on to the BHRIC Tomcat update already approved in an effort to homogenize systems maintenance by getting both servers on the same version of Tomcat.
Downtime window start: 9/3/2020 6:00 AM
Downtime window end: 9/3/2020 8:00 AM
Affected services: ​Forms that require secure file submission.
Expected End-user impact: During this time, forms utilizing the Secure File Submission Service will experience a temporary disruption.

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Frevvo Secure File Connector Upgrade
Description of change: OIT will apply a service patch for the Forms Secure File Server
Downtime window start: 9/3/2020 6:00 AM
Downtime window end: 9/3/2020 8:00 AM
Affected services: ​Forms that require secure file submission.
Expected End-user impact: During this time, forms utilizing the Secure File Submission Service will experience a temporary disruption.

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Research Computing Cluster Login Node Move
Description of change: OIT will be moving the HPC clusters login nodes behind a load balancer.
Downtime window start: 9/3/2020 3:00 AM
Downtime window end: 9/3/2020 4:00 AM
Affected services: koko-login.fau.edu (ssh, rdp)​, bast.hpc.fau.edu (ssh)
Expected End-user impact: During this time, no end-user impact is expected. The account login behavior may change as idle sessions may be terminated.

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Server Maintenance
Description of change: ​OIT will be migrating a server to new hardware.
Downtime window start: 9/3/2020 3:00 AM
Downtime window end: 9/3/2020 5:00 AM
Affected services: ​SFTP for external clients/vendors
Expected End-user impact: During this time, ​SFTP services will be unavailable

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Posted in Banner and Admin Systems, Research Computing, Systems