Intermittent Login Issues

Users are reporting issues logging into Canvas, Banner Self Service and some other SSO services. We are investigating the problem and actively working on a solution. If you experience these issues please restart your browser, computer and/or internet router. We have reports that this resolves the issue.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Network and Telecom, Systems, Video Conferencing, Workday

[Completed] OwlDone Maintenance down from 10pm – 11pm on 3/15/18

The OwlDone Student Onboarding portal will be down from 10pm-11pm on 3/15/18 for a new feature implementation.

 

Posted in Banner and Admin Systems, Systems, Uncategorized

University Form Server

Some forms hosted on the University Form Server (Frevvo) are returning errors when the form is submitted. We will be implementing a solution to the problem at 12 am March 14th, 2017. If you have any questions please contact Helpdesk.fau.edu. 

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Systems, Workday

Email Upgrade Phishing Message – Do Not click the link

Please be advised that a Phishing email has been identified.

The subject line of this message is Email Upgrade.  Please DO NOT click the link in the message. The message is not sent from OIT or FAU. If you have already clicked the link, please change your password immediately.  If you need assistance, please contact the OIT Help Desk at 561.297.3999

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Google App Status Feed, Instructional Technologies, Network and Telecom, Systems, Uncategorized, Workday

Completed: VIP Document Management System Upgrade – Friday, March 2, 2018 from 5:00PM to 5:30PM

VIP Document Management System Upgrade
Description of change: We are making an enhancement to the VIP Document Management System in order to provide better security for logins
Downtime window start: 5:00 PM
Downtime window end: 5:30 PM
Affected services: VIP Document Management System
Affected systems: vip.fau.edu, boc22coex01
Expected End-user impact: During the upgrade, VIP document system will be unavailable. After the upgrade, users will have to go through the shibboleth single sign on login (and most likely 2factor authentication) that is enabled on many other FAU services.

Posted in Banner and Admin Systems, Systems, Uncategorized

University Form Server

Some forms hosted on the University Form Server (Frevvo) are returning errors when the form is submitted. We are working with the software vendor to resolve the issue and will update this post as we learn more. We will be implementing a work around to the problem at 10 pm March 1st, 2017. If you have any questions please contact Helpdesk.fau.edu. 

List of the affected Forms:

  • HR Onboarding
  • FAU Alerts
  • Admissions Self Reported Test Scores
Posted in Banner and Admin Systems, Email, Systems, Workday

OIT Systems Maintenance, Thurs. Feb 1 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/01/2018 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Updates to Self Service Account
Description of change:  OIT will apply patches to the backend systems. These changes should not cause any loss of service.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Banner, OIM
Affected systems: Banner Database, boc22oimp1, boc22oimp2
Expected End-user impact: During this time no end-user impact is expected.

*************************************************************************************
Duo Security Upgrade
Description of change: OIT will be performing an upgrade to the Single Sign On 2Factor system. This is a cloud upgrade and users should not experience any differences.
Downtime window start: 5:00 AM
Downtime window end: 5:30 AM
Affected services: Single Sign On, BHRIC, and all Single Sign On Services.
Affected systems: Duo Security
Expected End-user impact: During this time no end-user impact is expected.

*************************************************************************************

Posted in Banner and Admin Systems, Systems

Intermittent Banner login issues

Users maybe experiencing intermittent Banner INB login issues.  This impacts Banner INB only. 

We are currently investigating the cause and will provide updates as they are available.

Posted in Banner and Admin Systems

[RESOLVED] – Malwarebytes Update causing network connectivity issues

UPDATE:

Today at 1:55PM, Malwarebytes released v.12 update that has fixed the network connectivity problem. OIT has tested the update and can confirm that it resolves the issues.

We highly recommend rebooting your computer at your earliest convenience after the update is installed.

If you continue to experience issues, please contact the OIT Help Desk for assistance.
561.297.3999 or helpdesk.fau.edu

OIT

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Earlier today Malwarebytes released a signature update that is causing computers to lose network connectivity. This is a widespread issue and are affecting anyone who has Malwarebytes installed.

The temporary workaround is to disable Malicious Web Protection under Settings. This will restore network connectivity. Once Malwarebytes releases a new update the Malicious Web Protection feature should be turned on again.

We will be monitoring the status of this issue and apologize for the inconvenience this may cause.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Google App Status Feed, Instructional Technologies, Network and Telecom, Systems, Uncategorized, Workday

Banner is currently down

Banner production is currently down.  This impacts Banner INB only. 

We are currently investigating the cause and will provide updates as they are available.

 

Posted in Banner and Admin Systems