Banner is functioning as expected and this issue has been resolved. Thank you for your patience.
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We are currently experiencing some performance issues with Banner Admin resulting in slow login times. Our team is currently working to restore the service to normal performance levels. We apologize for any inconvenience.
OIT
We are currently experiencing some performance issues with Banner Admin resulting in slow login times. Our team is currently working to restore the service to normal performance levels. We apologize for any inconvenience.
OIT
The TouchNet payment processing system will be undergoing maintenance -Starting from 2:00am to 6:00am (EST) Friday, December 15th. This affects student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services. We expect all systems to be back online no later than 7:00 am (EST) that morning. When the system is back up and ready to go, we will notify you. You may wish to place warnings on your website, or take your store offline. If this scheduled downtime creates a conflict for your operations, please feel free to contact us at FIS@fau.edu for further discussion. Expected End-user impact: During this time all student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services will be unavailable during this maintenance cycle.
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 11/30/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
Sunapsis Server Maintenance
Description of change: OIT will be performing Sunapsis system maintenance. During this time, Sunapsis will be offline.
Downtime window start: 11/29/2023 10:00 PM
Downtime window end: 11/30/2023 12:00 AM
Affected services: Sunapsis
End-user impact: This maintenance only impacts IEI Staff.
Server Maintenance
Description of change: OIT will be performing server Maintenance affecting TechFee, Gradrates, GradeMan, ServiceAwards, SoftLic, transient, and wconline
Downtime window start: 11/30/2023 12:00 AM
Downtime window end: 11/30/2023 1:00 AM
Affected services: TechFee, Gradrates, GradeMan, ServiceAwards, SoftLic, transient, wconline
End-user impact: The services mentioned above will be offline during this time.
Banner Maintenance
Description of change: OIT will be performing maintenance on Banner. Banner will not be available during this time to allow the Ellucian support team to install several module upgrades/patches/administrative pages to bring FAU up to compliance with the latest Financial Aid releases.
Downtime window start: 11/30/2023 3:00 AM
Downtime window end: 11/30/2023 6:00 AM
Affected services: Banner
End-user impact: Banner will be unavailable during this time.
Data Transfer Node Upgrades
Description of change: OIT will be adjusting default settings on the Research Computing Data Transfer Nodes
Downtime window start: 11/30/2023 5:00 AM
Downtime window end: 11/30/2023 6:00 AM
Affected services: koko-dtn which provides smb connectivity to the HPC cluster.
End-user impact: OIT will be reloading SMB on the servers in question which will in theory allow existing connections to continue.
Banner AppNav Maintenance
Description of change: The Banner AppNav that is used for the Banner Admin application will be upgraded, and the current server will be decommissioned.
Downtime window start: 11/30/2023 6:30 AM
Downtime window end: 11/30/2023 7:00 AM
Affected services: Banner admin might not be accessible while the switch happens, or current sessions might disconnect.
End-user impact: Staff will not be able to login to Banner Admin while the change takes place, current sessions might also be impacted.
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 11/16/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
Data Center Storage Upgrade (Netapp Snapvault Cluster)
Description of change: OIT will perform software upgrades to the Netapp Snapvault Cluster
Downtime window start: 11/15/2023 10:00 AM
Downtime window end: 11/15/2023 5:00 PM
Affected services: Snapvault functionality for Netapp volumes
End-user impact: No end-user impact is expected. This is a backend netapp cluster for backup purposes
Banner AppNav Maintenance
Description of change: The Banner AppNav that is used for the Banner Admin application will be upgraded, and the current server will be decommissioned.
Downtime window start: 11/16/2023 6:00 AM
Downtime window end: 11/16/2023 6:30 AM
Affected services: Banner admin might not be accessible while the switch happens, or current sessions might disconnect.
End-user impact: Staff will not be able to login to Banner Admin while the change takes place, current sessions might also be impacted.
Student Health Server Maintenance (Dental and EKG)
Description of change: Research Computing will be performing maintenance of the Servers used for the Dental department and the EKG machines. During this time the services will be offline and the devices ( x-ray and EKG machines) will not be able to connect to their services.
Downtime window start: 11/14/2023 8:00 PM
Downtime window end: 11/15/2023 4:00 AM
Affected services: Dental X-Rays and EKG for Student Health
End-user impact: The dental and EKG machines will be off line during this time. However, the clinic is closed so there is no end user impact unless something does not work correctly in the morning.
Zero Cost Textbook Feature Implementation
Description of change: In Banner, placing an attribute on course section to display an ICON for Zero Textbook Courses, so that the students can easily identify Zero Textbook category courses.
End-user impact: Students
Downtime window start: 11/16/2023 12:00 AM
Downtime window end: 11/16/2023 1:00 AM
Affected services: FAU Banner/ Student Registration App
Data Center Storage Upgrade (Netapp Disaster Recovery Cluster)
Description of change:
Downtime window start: 11/16/2023 10:00 AM
Downtime window end: 11/16/2023 5:00 PM
Affected services: disaster recovery snapshot functionality for netapp volumes
End-user impact: No end-user impact is expected. This is the DR netapp cluster for disaster recovery purposes
We are currently experiencing some performance issues with Banner Admin resulting in slow login times. Our team is currently working to restore the service to normal performance levels. We apologize for any inconvenience.
OIT
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 11/09/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
SHS Server Maintenance
Description of change: Clockwork and ClockworkWeb will be down for maintenance.
Downtime window start: 11/08/2023 12:05 AM
Downtime window end: 11/08/2023 5:00 AM
Affected services: clockwork (SHS)
End-user impact:
Student Health server maintenance (CAPS and OHCP)
Description of change: Student health server will have maintenance done. This is for the servers for CAPS
Downtime window start: 11/08/2023 8:00 PM
Downtime window end: 11/09/2023 4:00 AM
Affected services: titanium for OHCP and shs-caps-web for CAPS
End-user impact: During this time Titanium web and caps-web will be off-line
Banner package installation and maintenance
Description of change: New package installation to accommodate CLT exams in Banner. RNL index posts are required for sending Admission Acceptance letters for the 2024-2025 year.
Downtime window start: 11/09/2023 3:00 AM
Downtime window end: 11/09/2023 6:00 AM
Affected services: The Banner system will be up during the packages installation. Users will not be impacted.
End-user impact: No user impact expected.
Banner Admin Maintenance
Description of change: The Banner Admin client will be unavailable as maintenance and changes are performed to update the CleanAddress plugin.
Downtime window start: 11/09/2023 3:00 AM
Downtime window end: 11/09/2023 5:00 AM
Affected services: Banner Admin
End-user impact: Staff users that utilize Banner Admin will not be able to access Banner Admin during this time.
REDcap server maintenance
Description of change: Research Computing will be performing maintenance on REDCap. During this time REDCap will not be available
Downtime window start: 11/09/2023 12:05 AM
Downtime window end: 11/09/2023 5:00 AM
Affected services: REDcap
End-user impact: During this time REDCap will be completely off line, so any users trying to get to REDCap will get a REDCap is down for maintenance. For some of the maintenance they will get a 404 page not found
Citrix license update
Description of change: This is an update the Citrix license file to reflect the most recent version. This is in preparation for the installation of the latest cumulative update for Citrix Apps and Desktops as required. The license file must be updated in order to install the CU.
Downtime window start: 11/09/2023 3:00 AM
Downtime window end: 11/09/2023 3:30 AM
Affected services: FAU Virtual Apps
End-user impact: Faculty, Students, Staff
Waive orientation hold for newly admitted NextEra & JM students
Description of change: The orientation holds for any NextEra & JM student (with attribution in Banner CPJM, CPJF) is automatically waived/not placed
Downtime window start: 11/09/2023 5:00 PM
Downtime window end: 11/09/2023 6:00 PM
Affected services: Banner
End-user impact: Any admitted student with the following attributes in Banner will be waived from orientation hold or not placed.
CPNE, CPNF
We are currently experiencing some performance issues with Banner Admin resulting in slow login times. Our team is currently working to restore the service to normal performance levels. We apologize for any inconvenience.
OIT
This issue has been resolved and all systems are performing as expected.
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Our Ellucian Banner system is currently experiencing issues, all applications related to Banner are impacted: Banner Admin, Banner Self-Service, Workflow, Owlforms etc.
Users may see error messages stating that records are unable to load. We have raised a priority 1 case with our Ellucian Managed Services Provider and they are working at identifying the problem and will restore the service as quickly as possible.
We apologize for the inconvenience.
Our Ellucian Banner system is currently experiencing issues, all applications related to Banner are impacted: Banner Admin, Banner Self-Service, Workflow, Owlforms etc.
Users may see error messages stating that records are unable to load. We have raised a priority 1 case with our Ellucian Managed Services Provider and they are working at identifying the problem and will restore the service as quickly as possible.
We apologize for the inconvenience.
Thank you.