Transcript Request Issue

We are experiencing intermittent issues when attempting to order Official Transcripts and do apologize for the inconvenience.

We are working on a resolving this issue shortly and will update when it is resolved.

 

 

Posted in Banner and Admin Systems

OIT Systems Maintenance, Thurs. February 13 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/13/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Disabling unused services and forcing SSL on remaining Single Sign On services
Description of change: OIT will be disabling services that are no longer in use. We will also be forcing SSL on any services that are redirecting to HTTPS.​
Downtime window start: 6:00 AM
Downtime window end: 7:00 AM
Affected services:
Enable MFA
OWLApp
OwlappDevSecure
OwlAppT

TO DISABLE (FOR LATER DELETION)
University Calendar Test
madcat1p 8090
madcat1p 8190
madcat1p
MadCatDr
IIS video0p
IIS VideoTech
IIS broadcast1
Ext Service Console Manager Development
LDAP Alias Manager Test
eGrades Scoreboard
eGrades Test
Starfish
Login
Canvas
Starfish Advising Software
FAUWeb1
FAUWeb4
Ibiweb 5
JIRA
MyFAU
MyFAU NW
PhoneBill
Precursor
RocketChat
RocketChat
SSOD
Undergraduate Application Production
FacSurv HTTPS
Undergraduate Application Production
FacSurv HTTPS

TO DELETE (ALREADY DISABLED, DUPLICATE, OR UNUSED)
http://dyndev.fau.edu/
Dynweb
Linda 3000
Graduation Rates – DEV
dynweb.fau.edu – myfau
Optilinda 3k
Tars
WordPress Test
TEST HPC

TO CHANGE TO HTTPS
Brain
http://dynlocal.fau.edu/
Madcat
OARS
Assessment Database
Assessment Database – DEV
SPOT Student Perception of Teaching – DEV
SPOTFocus – Dev
SACS
Student Perception of Teaching (SPOT)

TO ROLLUP
OIMT – Match Resolution Manager (OIMT)
Athene – Athene ETD, OwlApps Password, PrivateEye 2.0, Athene Properties, Workday FAU API Prod
Athene Dev – Athene Dev ETD, Workday FAU API Dev
Athene Test – Athene Test ETD, Workday FAU API Test
Atlantic – Business Process, Online Forms, Frevvo API Prod, JIRA Reports, Library Archives Prod
Atlantic Test – Business Process Test, Grails Forms Test, Grails FAU Template, JIRA Reports Test, Library Archives Test
Banner NW – Banner SSO NW
Banner XE – Banner XE FAUP applicationNavigator, Banner Access Management Admin, Banner Access Management, Banner XE FAUP FacultyAttendanceTracking, Banner XE FAUP StudentAcademicHistory, Banner XE FAUP StudentAdvisorSSB, Banner XE FAUP StudentAttendanceTracking, Banner XE FAUP Student Attendance Tracking, Banner XE FAUP StudentClassSchedule, Banner XE FAUP StudentCourseCatalog, Banner XE FAUP StudentFacultyGradeEntry, Banner XE FAUP StudentOverall, Banner XE FAUP StudentRegistration, Banner XE FAUP, StudentRegistrationSsb, Banner XE Student Self Service, Banner XE FAUP StudentSSB
Banner XE Dev – Banner XE DEVL applicationNavigator, Banner XE DEVL FacultyAttendanceTrackingSsb, Banner XE DEVL StudentAcademicHistory New, Banner XE DEVL StudentAdvisorSSB, Banner XE DEVL StudentAttendanceTracking, Banner XE DEVL StudentAttendanceTrackingSsb, Banner XE DEVL StudentClassSchedule, Banner XE DEVL StudentCourseCatalog, Banner XE DEVL StudentFacultyGradeEntry, Banner XE DEVL StudentOverall, Banner XE DEVL StudentRegistration, Banner XE DEVL StudentRegistrationSsb, Banner XE DEVL StudentSSB,
Banner XE Test – Banner XE TEST applicationNavigator, Banner XE TEST FacultyAttendanceTracking, Banner XE TEST StudentAcademicHistory, Banner XE TEST StudentAdvisorSSB, Banner XE TEST StudentAttendanceTracking, Banner XE TEST Student Attendance Tracking, Banner XE TEST StudentClassSchedule, Banner XE TEST StudentCourseCatalog, Banner XE TEST StudentFacultyGradeEntry, Banner XE TEST StudentOverall, Banner XE TEST StudentRegistration, Banner XE TEST StudentRegistrationSsb, Banner XE TEST StudentSSB
AppDev Prod – AppDev Prod 01, AppDev Prod 02
AppDev Test – AppDev Test 01 8443, AppDev Test 02 8443
Onboarding – Onboarding Home, Onboarding Main
Chessboard – Chessboard Admin, Chessboard QA, Chessboard test, MFA QA
Short URLs – YOURLS Short URLs
Sympa – Sympa
Sympa NW – SympaNW
Owl Done Dev – Owl Done Dev, Owl Done Dashboard Dev, Owl Done Home Dev, Owl Done Main Dev
Owl App Test – OwlAppt Admin HTTPS
Owl Done – Owl Done, Owl Done ALEKS, Owl Done Dashboard, Owl Done Home, Owl Done Main
Self Service Dev -Self Service Development
Banner Test – Banner Test SSB
SSO Manager – SSO Manager HIST
Workflow Test – Workflow Test
Workflow Dev – Workflow Development
FAU Orientation – FAU Orientation, FAU Orientation Pre Prod
CAS – ClearPass, Ecollege, Ecollege4, ECollege, JSON Services Prod, LuminisSSO, CAS Testing, Services
CAS NW – CASNW
CAS Test – InCommon Test
Talon – ACH on Tal, Baseline Listener, Base Line Listen Test, Chessboard Production, EZproxy Test, EZproxy, Project Talon (Google), Multi Factor Enrollment, NetReg 2.0, Network Registration Client, Instructional Technologies Notify Tool, FAUNet Id Password Change Tool, PhoneBill 2.0, MyFAU SSO, Talon SwiftTickets
Tuna – Fin Aid Survey Dev, Library Archives Development
Expected End-user impact: During this time, no end-user impact is expected as the services which will be updated to https are already redirecting and those that will be disabled have already been signed off as no longer in use.

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Server Upgrade
Description of change: OIT will be applying updates to virtualization hosts.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Cisco meeting and video conferencing services.
Expected End-user impact: During this time, Cisco meeting and video conferencing services will be unavailable.

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Modify Banner phone numbers extract for StarRez
Description of change: OIT will apply changes to the way cell phone number and permanent phone number are extracted. The changes would be to make sure that when there multiple ‘CE’s and ‘PR’s with primary indicators that it loads the one that was most recently updated by a student. Also, it would take into account when there is no primary indicator to send the most recently updated phone.
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: Not Applicable
Expected End-user impact: During this time, no end-user impact is expected.

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Banner Integration Changes
Description of change: OIT will be applying changes to add student’s preferred phone number to ​Visual Zen, Starfish, Campus Rec extract files in the following order:
1. Cell
2. Permanent (only if no cell else null)
Also for Starfish, added preferred name in extract file.
Downtime window start: 4:00 AM
Downtime window end: 5:00 AM
Affected services: Not applicable
Expected End-user impact: During this time, no end-user impact is expected

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Server Upgrade
Description of change: OIT will be upgrading a proxy server at its secondary site.
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: Proxy service on octopusnw.fau.edu:3128
Expected End-user impact: During this time, users will not be able to use the proxy to connect to the internet.

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Posted in Banner and Admin Systems, Systems, Uncategorized

RESOLVED – Banner Administrative forms are experiencing issues

This has been resolved.

 

Banner Administrative Forms are experiencing issues at this time.  We are currently in the process of resolving the issue and will provide an update once it has been resolved.

 

We apologize for any inconvenience.

Office of Information Technology

Posted in Banner and Admin Systems, Systems

RESOLVED – Banner Administrative forms are experiencing issues

This has been resolved.

 

Banner Administrative Forms are experiencing issues at this time.  We are currently in the process of resolving the issue and will provide an update once it has been resolved.

 

We apologize for any inconvenience.

Office of Information Technology

Posted in Banner and Admin Systems, Systems

OIT Systems Maintenance – Thursday, Jan 23 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 01/23/2020 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Two Factor Enrollment Update
Description of change: OIT will be updating the Single Sign On System’s 2Factor prompt to direct users to the Employee or Student enrollment page when accessing services such as Self Service and Workday if the user has not yet enrolled in 2Factor. Currently they are forced to enroll through the authentication Single Sign on System. This change will make sure users select their 2Factor preference and place them in the Duo Student group more reliably. ​
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Single Sign On, Duo 2Factor​
Expected End-user impact: During this time, users who access 2Factor services that force 2factor prompting (Workday, self service, etc.) will be directed to enroll in 2Factor by clicking one of two links at the bottom of the authentication page.

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Windows configuration and deployment system upgrade  (SCCM)
Description of change: OIT will be updating SCCM, the system providing configuration, deployment and updates to Windows clients to the latest version​
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: The system providing configuration, deployment and updates to Windows clients will be upgraded to the latest version​
Expected End-user impact: During this time, all OS deployments, app installs, windows updates from SCCM will be unavailable during the window​

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Server maintenance
Description of change: OIT will be updating the web server components of VIP to comply with security policies​
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: VIP Content Management System​
Expected End-user impact: During this time, users will be unable to load documents from the VIP content management system​

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Banner Integration
Description of change: ​OIT will be applying a new integration among three systems Banner, Medprocter (Immunization Office application) and Florida Shots(State immunization database)​.
The process has an outbound and inbound file between Banner and Medprocter.  The outbound file from banner to Medprocter contains all active students who has an IM hold.  The inbound file from Medprocter to Banner contains students who have met their immunization requirements and their IM hold will be released in Banner via this process (this includes and audit table to track an errors that may occur).
There is also an integration between Banner and Florida Shots to retrieve the FloridaShots ID for students who have an IM hold.  This FloridaShots ID is sent in the outbound file from Banner to Medprocter.
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: Banner
Expected End-user impact: During this time, no end-user impact expected

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Update to application load process for parent residency field
Description of change:  OIT will apply an update to correct incorrect parent residency values on a few previously submitted undergraduate applications due to a bug in the application loading procedure. It also fixes the logic used to load and calculate the parent residency field to prevent this error on new applications.
Downtime window start: 6:00 AM
Downtime window end: 6:15 AM
Affected services: Banner
Expected End-user impact: During this time, no end-user impact is expected.

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Posted in Banner and Admin Systems, Email, Systems

OIT Systems Maintenance, Thurs. Dec 19 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 12/19/2019 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server Maintenance
Description of change: OIT will be deploying an authentication server in Azure.​
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Active Directory
Affected systems (Internal Only)
Expected End-user impact: During this time, no end-user impact is expected.

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Banner 8X/XE Financial Aid patch and administrative pages
Description of change: OIT will apply a required Financial Aid patch and one administrative pages release to be in compliance with Winter registrations
Downtime window start: 3:00 AM
Downtime window end: 4:00 AM
Affected services: BANNER 8X/XE
Expected End-user impact: During this time, Banner will be offline while the patch is being installed.

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Banner Maintenance
Description of change: OIT will update the JDBC library on all Banner Tomcat web servers.​
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: ​Banner 9 Registration self-service, Touchnet PCI services, Banner Admin Pages, Banner Application Navigator, Banner Access Manager
Expected End-user impact: During this time, services listed above will be unavailable.

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Server Maintenance
Description of change: ​OIT will be performing server maintenance on the Splunk log server. This maintenance will not affect any end-user services.
Downtime window start: 12:00 AM
Downtime window end: 7:00 AM
Affected services: Splunk Log server
Expected End-user impact: During this time, no end-user impact is expected. This will only affect OIT users using Splunk for log management and the Police Department using this system for log management. Affected groups will be notified.

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Database Maintenance
Description of change: OIT will apply October 2019 Oracle patchset updates to all production databases
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: ​Banner production, Admin Pages (Forms), Application Navigator, Banner Access Manager, Banner self-service, Touchnet – Payments/Deposits, Workflow, uAchieve – DARS, FLVS, Transcripts, Appworx,
Harvest, ODS, FAUDW Warehouse, OwlDone​, FinancialAid Attendance Survey, IEAP Warehouse, WebFOCUS/ReportCaster, OIM, Account claiming, Password resets, MSOP Instance, ACH or VPAS, Mandatory Course Entry Quiz, accounts.fau.edu – Accounts Self Service, Canvas Electronic Grading “Banner Grade Submissions” in Canvas, Wireless network authentication for guests, 4P Configuration, Admissions Status, Znumber page, ssoauth.fau.edu/*, egrades.fau.edu/* (except egrades itself), grouper.fau.edu, Phonebill application pre latest system, Password expiration, network registration, talon.fau.edu/netreg, talon.fau.edu/networkregistrationadmin, Frevvo, Undergraduate Admissions, Graduate Admissions, Residency Project, OwlDone
Expected End-user impact: During this time, the listed services will be temporarily offline while the patches are applied. Some applications may need to be restarted after the maintenance is complete.

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Service Upgrade
Description of change: OIT will be migrating an on-premises encryption service to a cloud based solution.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: AD RMS, Azure RMS
Expected End-user impact: During this time, there is no impact for those using Office 365 (click 2 run). For those using Office 2016/2013, they will either need to upgrade to Office 365 pro plus or run a migration script to continue using RMS to protect documents.

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Financial Aid MiniTerm implementation part 3
Description of change: OIT will apply modifications to support financial aid for mini terms.
Downtime window start: 7:00 AM
Downtime window end: 8:00 AM
Affected services: Financial Aid
Expected End-user impact: During this time, there is no end-user impact expected.

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Posted in Banner and Admin Systems, Systems

[COMPLETE] Banner, ODS and Data Warehouse Production Maintenance

The Office of Information Technology will be performing maintenance to production Banner, ODS and Data Warehouse systems beginning Thursday, December 19th at 3:00 am. Services are expected to be fully restored by Thursday, December 19th at 7:00 am. The services listed below are affected by this maintenance will be unavailable during this time.

Please review these services upon the completion of the maintenance as application restarts may be necessary.

Account claiming and Password resets
Banner Self Service, Admin Pages, Access Manager and Workflow
Transcripts and degree auditing (uAchieve/DARS)
App Status portal
Admissions Applications (Grad and Undergrad)
Owldone
Financial Aid survey
eGrades for Canvas
Touchnet payment gateway
FLVS
Appworx
Harvest
IEA Warehouse (IEAP)
FAU Warehouse (FAUDW)
ODS Warehouse (ODSP)
WebFOCUS/Report Caster
Frevvo
4P (Not SSO)
Grouper
Phonebill Application
Wireless network authentication
Network Registration
Mandatory Course Entry Quiz
ACH/VPAS

OIT

Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Network and Telecom, Systems

[RESOLVED] TouchNet Systems Maintenance, Wednesday, December 18th from 3:00AM to 7:00AM

The TouchNet payment processing system will be undergoing maintenance -Starting from 3:00am to 7:00am (EST) Wednesday, 12/18/2019.

This affects student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services.
We expect all systems to be back online no later than 7:00 am (EST) that morning. When the system is back up and ready to go, we will notify you.
You may wish to place warnings on your website, or take your store offline.

If this scheduled downtime creates a conflict for your operations, please feel free to contact us at FIS@fau.edu for further discussion.

Expected End-user impact: During this time all student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services will be unavailable during this maintenance cycle.

Posted in Banner and Admin Systems, Workday

[Resolved] Banner 8X/XE Maintenance, Friday December 6th from 5:00 AM to 6:00 AM

Banner will be down on Friday morning, 12/6/2019, from 5:00 AM. OIT will be installing five code releases for the Accounts Receivables department in order to correct a recent production matter. Banner is expected to be available after 6:00 AM. – Completed.

Posted in Banner and Admin Systems, Canvas / LMS, Instructional Technologies

{Resolved}Banner 8X/XE Maintenance, Friday December 6th from 5:00 AM to 6:00 AM

Banner will be down on Friday morning, 12/6/2019, from 5:00 AM. OIT will be installing five code releases for the Accounts Receivables department in order to correct a recent production matter. Banner is expected to be available after 6:00 AM.

Posted in Banner and Admin Systems, Workday