The single sign-on authentication system will be partially unavailable from 3:00 am to 4:00 am Thursday August 18th, 2017. While the maintenance is in progress users may intermittently experience difficulty logging into services such as Canvas, Self Service, Office 365, Owlapps, and Workday.
Main fau mailservers are being incrementally upgraded to fix a bug. Impact should be minimal as most mail clients will retry and get a working mailserver. The mail hostnames that may be affected are as follows: smtp.fau.edu, smtpxy.fau.edu, bertx.fau.edu, berty.fau.edu, boc22esa02.fau.edu, nwesa02.fau.edu
We apologize for the inconvenience.
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 8/10/2017 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Server maintenance
Description of change: We are moving several servers to a more suitable network for their usage.
Downtime window start 8/11/2017 12:00 AM
Downtime window end 8/11/2017 3:00 AM
Affected services: banner and maybe dns
Affected systems: banner.fau.edu, seeker.fau.edu(if needed to be moved as well)
Expected End-user impact: banner maybe unavailable for a few minutes while we push DNS to update to the new DMZ IP.
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Network Maintenance
Description of change: OIT will be performing network maintenance in the early morning hours of August 11th. Some connectivity on the Boca Raton campus may be intermittent towards the beginning of the maintenance window.
Downtime window start 8/11/2017 12:00 AM
Downtime window end 8/11/2017 3:00 AM
Affected services: Boca DHCP, Boca DNS
Affected systems: Boca DHCP, Boca DNS
Expected End-user impact: The changes involved require some quick changes on services including DHCP and DNS on the Boca Raton campus. While the changes are being made, these services will be unavailable. This disruption is only expected to last a couple of minutes.
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EMS and OwlCard system maintenance
Description of change: The systems supporting EMS and OwlCard will be migrated
Downtime window start 8/11/2017 1:30 AM
Downtime window end 8/11/2017 3:00 AM
Affected services: EMS, OwlCard
Affected systems: sqlnode01, sqlnode02, sql05vs, boc22mssqlfau
Expected End-user impact: EMS and OwlCard will be unavailable during the window
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Network Maintenance
Description of change: OIT will be performing maintenance on network equipment within the Boca Datacenter and on the Jupiter campus. There may be limited interruptions to services in both locations briefly during the mainteannce window.
Downtime window start 8/11/2017 3:00 AM
Downtime window end 8/11/2017 4:30 AM
Affected services: Boca: SSO, DHCP, DNS, Network Monitoring Jupiter: DHCP, DNS, PaperCut
Affected systems: Boca: boc96cas, boc96dns, dhcpboc1, dnsboc1, ldapboc1, ldapboc1-el6, overwatch, shibboleth2p Jupiter: dhcpjup1, dhcpjup2, dnsjup1, dnsjup2, jup17pcprt01, ldapjup1, ldapjup2
Expected End-user impact: Affected services in Boca may become degraded. Affected services in Jupiter will be offline during the maintenance window.
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Mail system maintenance
Description of change: OIT will be performing maintenance on the mail system to improve resiliency in the event of a disaster recovery event.
Downtime window start 8/11/2017 4:00 AM
Downtime window end 8/11/2017 6:00 AM
Affected services: All inboud email to fau.edu recipients, any service that relays email through smtp.fau.edu.
Affected systems: IronPort cluster (bertx, berty, boc22esa02), SMTP/bertjr
Expected End-user impact: We ideally would like to expect zero end user impact, there is a possibility anyone who relays their mail through smtp.fau.edu might experience issues.
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The Single Sign On System maintenance has been completed. Please report any difficulties logging into the Helpdesk.
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 08/03/2017 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Server Maintenance – Mail Routing changes
We will be changing the way email is routed from our on-premises servers.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: On-Premises Exchange
Affected systems: ExchangeCA01.ad.fau.edu, ExchangeCA03.ad.fau.edu, ExchangeCA04.ad.fau.edu,
Expected End-user impact: During this time, minimal impact on users is expected. Sending an email through our on-premises exchange transport servers may fail when the service is restarted. Office 365 will not be affected.
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Application maintenance – Single Sign On Page Adjustments
The Office of Information technology will be making small adjustments to the login system to improve usability and reliability
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Shibboleth, CAS, SSO
Affected systems: shibboleth1p, shibboleth2p
Expected End-user impact: During this time, users may be redirected to wordpress.fau.edu during this period. Single sign on will fail over between each server when they restart.
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Server maintenance (Davie campus) – Update Switch Firmware
OIT will be updating the firmware on a switch.
Downtime window start: 4:00 AM
Downtime window end: 5:00 AM
Affected services: The following services for the Davie campus:
Active Directory, Papercut, SCCM, DHCP, DNS, LDAP,
Affected systems: dav90hv01, dav90hv02, dav90pcprt01, dav90sccmdp01, davdcfau01, davdcirm01, dhcpdav1, dnsdav1, ldapdav1
Expected End-user impact: During this time, the affected systems will not be available during the change window.
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Server maintenance – Identity Management Systems (idm.fau.edu)
OIT is moving the idm.fau.edu server to a more suitable network for its usage.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: The IDM webpage
Affected systems: idm.fau.edu
Expected End-user impact: During this time, users may not be able to login to the idm site for a few minutes while the IP is changed
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Server maintenance
We are moving several servers to a more suitable network for their usage.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
OIT Units involved in the change Systems, fauapps
Affected services: owlapp and gradrates.
Affected systems: owlapp.fau.edu, gradrates.fau.edu,
Expected End-user impact: During this time, owlapp and gradrates may be unavailable for a minute while DNS is pushed to point to the new IPs. As such some users may experience connection issues while trying to access these servers.
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Password changes and resets are functioning and the issue is resolved.
We apologize for any inconvenience.
OIT
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Password changes/resets are currently experiencing extended delays. We recommend holding off changing your password until further notice.
We are working with due diligence to resolve this issue.
We appreciate your patience during this time.
OIT
The Single Sign On System was upgraded early this morning. Please report any issues to the HelpDesk (https://helpdesk.fau.edu).
The network maintenance scheduled for this morning has concluded and initial testing of core services has been completed. All services are expected to be operating normal at this time.
***UPDATE***
The authentication issue related to Office 365 applications has now been resolved.
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We are experiencing issues with authentication related to Office 365 applications including Outlook Web Access and Sharepoint. We are aware of the issue and investigating.
** UPDATE **
All services are operating normally at this time.
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We are currently experiencing issues with some services and single-sign on. This impacts services such as Workday, Banner, Canvas and other applications. We are working on resolving the issue as soon as possible.
We apologize for the inconvenience this may cause.