OIT Maintenance Notification – July 7–15, 2026

The Office of Information Technology (OIT) will be performing routine systems maintenance, including but not limited to server reboots, security updates, configuration changes, and infrastructure upgrades during approved maintenance windows. The following systems and services may be impacted:

OWLDone and SPOT Server Maintenance

Description of Change:
OIT will be performing server maintenance that will require downtime for OWLDone and SPOT.

Change Window Start: July 7, 2026, 10:00 PM
Change Window End: July 8, 2026, 12:00 AM

Affected Services:

OWLDone
SPOT

Expected End-User Impact:
Faculty and students may be unable to access OWLDone and SPOT during the maintenance window.

Banner Access Management Maintenance

Description of Change:
OIT will be making configuration changes to Banner Access Management and related database tables.

Change Window Start: July 7, 2026, 5:00 PM
Change Window End: July 7, 2026, 6:00 PM

Affected Services:

Banner Access Management
Database tables GURUOBJ and GURUCLS

Expected End-User Impact:
No end-user impact is anticipated.

Enterprise Systems Server Maintenance

Description of Change:
OIT will be performing server maintenance affecting several enterprise applications and services. Some applications may experience intermittent outages while UAchieve will be unavailable.

Change Window Start: July 8, 2026, 10:00 PM
Change Window End: July 9, 2026, 12:00 AM

Affected Services:

UAchieve
MyOwl Services
Owl KPIs
Owl Docs
Owl Files
Undergraduate Application
Non-Degree Application
Egrades
Owl Residency Portal
Personal Information Services
Owl Admin Pages
Course Entry Quiz
Textbook Attestation

Expected End-User Impact:
Users may experience intermittent service interruptions. UAchieve will be unavailable during the maintenance window.

Banner Maintenance

Description of Change:
OIT will be performing scheduled maintenance on Banner.

Change Window Start: July 9, 2026, 12:00 AM
Change Window End: July 9, 2026, 7:00 AM

Affected Services:

Banner Admin
Banner APIs
Banner Self-Service

Expected End-User Impact:
Banner Admin and Banner Self-Service will be unavailable during the maintenance window.

Server Security Maintenance

Description of Change:
OIT will be applying incremental security updates to several web servers.

Change Window Start: July 9, 2026, 4:00 AM
Change Window End: July 9, 2026, 4:30 AM

Affected Services:

assessment.fau.edu
crosswalk.fau.edu
grademan.fau.edu
SoftLic.fau.edu
techfee.fau.edu
transient.fau.edu
iss.fau.edu

Expected End-User Impact:
No end-user impact is expected.

Wireless Authentication Changes – Jupiter and Harbor Branch

Description of Change:
OIT will be updating the authentication method for the eduroam and WPA2 wireless networks.

Change Window Start: July 9, 2026, 6:00 AM
Change Window End: July 9, 2026, 7:00 AM

Affected Services:

eduroam wireless network
WPA2 wireless network

Expected End-User Impact:
Users may be prompted to re-authenticate their wireless devices.

Banner Database Account Maintenance

Description of Change:
Several Banner database accounts will be temporarily disabled as part of maintenance activities and subsequently re-enabled.

Change Window Start: July 9, 2026, 10:00 AM
Change Window End: July 9, 2026, 11:00 AM

Affected Services:

Applications and integrations utilizing affected Banner database accounts

Expected End-User Impact:
Integrations or applications using the affected accounts may experience temporary interruptions until the accounts are restored.

Desktop Access Changes – Administrative Departments

Description of Change:
OIT will be implementing desktop access changes for select administrative departments, including the removal of the Duo login window at Windows sign-in and requiring FAU VPN access for remote connections.

Change Window Start: July 9, 2026
Change Window End: July 15, 2026

Affected Departments:

OIT
Admissions
Advancement
Controller’s Office
Financial Aid
Foundation
Registrar

Expected End-User Impact:
Users in affected departments will see changes to the Windows login experience and remote access requirements.

If you have questions regarding these maintenance activities, please contact the OIT Help Desk. We appreciate your patience as we work to improve the reliability, security, and performance of FAU technology services.

Posted in Accounts, Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Uncategorized, Workday

[RESOLVED] MYFAU Sign-In Experience Unavailable

The MYFAU sign-in issue has been resolved. Services were restored at 8:07 a.m. ET, and users should now be able to access MYFAU without interruption.

We are currently aware of an issue affecting the MYFAU sign-in experience. Users may be unable to log in to MYFAU at this time.

Our team is actively investigating the issue and working to restore service as quickly as possible. We will provide updates as soon as more information becomes available.

Posted in Accounts, Banner and Admin Systems, Email, Instructional Technologies, Systems, Uncategorized

OIT Systems Maintenance

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks starting on Wednesday, 5/13/2026 at 10am until Saturday 5/16/2026 at 3am. In addition, the following systems will be specifically impacted:
—————————————————————————————-
CCURE Application Upgrade
Start: 2026-05-13 10:00
End: 2026-05-13 14:00
Services: CCURE Application
Description: Upgrade to improve security, scalability, and platform compatibility.
Impact: Access control system limited; card access works but no unlock events
—————————————————————————————-
Zoom-O365 Integration Maintenance
Start: 2026-05-14 07:00
End: 2026-05-14 07:10
Services: Zoom, Microsoft 365 Calendar
Description: Maintenance of Zoom and O365 calendar integration requiring reauthentication.
Impact: Users must reauthenticate Zoom with O365
—————————————————————————————–
Server Maintenance (iss.fau.edu)
Start: 2026-05-13 04:00
End: 2026-05-13 04:45
Services: iss.fau.edu
Description: Routine incremental server updates.
Impact: No expected user impact
——————————————————————————————-
IAM Group Management Maintenance
Start: 2026-05-14 05:00
End: 2026-05-14 07:00
Services: Grouper, SSO, LDAP
Description: Maintenance on identity management group manager.
Impact: Possible delays in group sync
——————————————————————————————–
IAM Identity Updates
Start: 2026-05-14 04:00
End: 2026-05-14 05:00
Services: Accounts, User Manager, MidPoint, Active Directory
Description: Configuration updates to improve IAM data quality and functionality.
Impact: Services restarted; no major impact
———————————————————————————————-
Wireless Update (eduroam/fauwpa2)
Start: 2026-05-14 03:00
End: 2026-05-14 04:00
Services: eduroam, fauwpa2
Description: Configuration update to support new equipment.
Impact: Brief authentication interruptions
————————————————————————————————-
IAM Cluster Maintenance
Start: 2026-05-15 05:00
End: 2026-05-15 06:00
Services: Accounts, User Manager, MidPoint
Description: Maintenance to prepare for hardware replacement.
Impact: No end-user impact
————————————————————————————————-
Non-Degree Maintenance
Start: 2026-05-13 22:00
End: 2026-05-14 00:00
Services: Non-Degree Application
Description: Server maintenance window.
Impact: Possible intermittent downtime
—————————————————————————————————-
Network Maintenance
Start: 2026-05-15 05:00
End: 2026-05-15 06:00
Services: Campus Network
Description: Network infrastructure maintenance.
Impact: Campus network devices unavailable
——————————————————————————————————-
Wireless Auth Server Change
Start: 2026-05-14 05:00
End: 2026-05-14 06:00
Services: Wireless WPA2, eduroam
Description: Change of wireless authentication server.
Impact: Users may need to reconnect
———————————————————————————————————
LMS Apps Server Update
Start: 2026-05-14 05:00
End: 2026-05-14 06:00
Services: lmsapps.fau.edu
Description: Upgrade of LMS web servers with rolling updates.
Impact: Minimal impact expected
——————————————————————————————————–
Microsoft Login Maintenance
Start: 2026-05-15 07:00
End: 2026-05-15 08:00
Services: Microsoft Entra
Description: Adjustments to Microsoft login process.
Impact: No expected user impact
——————————————————————————————————-
Campus Network Maintenance
Start: 2026-05-16 00:00
End: 2026-05-16 03:00
Services: All campus network services
Description: Campus-wide network maintenance.
Impact: Brief outages across campuses
————————————————————————————————————
Banner Production Maintenance
Start: 2026-05-14 00:01
End: 2026-05-14 07:00
Services: Banner Admin, Registration, Self-Service, APIs
Description: Maintenance on Banner production application servers.
Impact: Banner services unavailable

Posted in Accounts, Banner and Admin Systems, Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Uncategorized

Identity Management System Replacement- Temporary Service Interruption- TOMORROW 3/11 4AM

We will begin the planned replacement of our Identity Management System at 4 AM tomorrow, March 11th.

During this period, services such as account provisioning, account changes, and password synchronization will be temporarily unavailable.

Authentication for existing accounts should not be affected and will continue to function as usual.

We will update you as soon as all services are fully restored.

Thank you for your patience and cooperation.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Research Computing, Snaplogic, Systems, Uncategorized, Workday

[RESOLVED] Google Workspace Login Issues

Users may experience intermittent login issues accessing Google Workspace (including Gmail and Google Drive).

If you are affected, please try the following:

Use a different web browser
Open a private/incognito window
Clear your browser cache and try again

Our team is investigating the issue and will provide updates as available.

March 3rd, 2026 @ 2:35PM: The issue affecting Google sign-ins has been resolved. Please contact the Help Desk at 561-297-3999 if you continue to have issues.

Posted in Email, Systems

[RESOLVED] 365 External Mail Issues

Microsoft is reporting an outage with 365 Services. Users may be receiving an error message when attempting to send or receive email through Outlook.

Update 1/23/26 8AM: Microsoft is reporting the outage has been resolved. Please contact the Help Desk at 561-297-3999 if you are experiencing any issues.

Posted in Email, Systems

[RESOLVED] Zoom Maintenance

The issue affecting Zoom health accounts has been resolved. Health users should now be able to view all their meetings, including recently scheduled and past meetings.

Thank you for your patience as we worked to restore full functionality.

Update 12/17/2025 @ 9:30 pm: Update on Zoom Health Accounts

Users with @health.fau.edu email addresses should now be able to view all meetings they have personally scheduled, as well as any past meetings.

Please note: Meetings where health users are listed as alternative hosts or have scheduling privileges may take additional time to fully propagate and display correctly. These updates are currently processing gradually, so access will improve over time.

We will provide another status update by 10:00 AM tomorrow.

Thank you for your patience as we complete this process.

OIT will be performing maintenance on Zoom tonight 12/17/2025 from 8:00 PM to 10:00 PM to resolve an issue affecting health accounts.

During this time, users with @health.fau.edu email addresses may experience limited functionality, including not being able to view past meetings or see upcoming meetings.

All other accounts will not be impacted.

We appreciate your patience as we work to ensure Zoom services run smoothly.

Posted in Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Video Conferencing

Microsoft Services Disruption

Microsoft is currently experiencing issues with multiple services including some office applications and online portals. We do not currently have an ETA for service restoration but will post updates when the issues are resolved.

Posted in Educational Technologies, Email, Network and Telecom, Systems

[Resolved] Errors Accessing Microsoft Services

2025/10/01 @ 10:00 am – We determined this was caused by a security policy affecting a very limited number of users. The policy has been adjusted to prevent the issue.

2025/10/01 @9:45 am – As of this morning, a limited number of users are experiencing issues logging into some Microsoft Services. We are investigating the problem and request that anyone who receives a “You can’t get there from here” message contact the Help Desk.

Example:

Posted in Email, Network and Telecom, Systems

Issue signing into Office Apps on Windows Computers

We have identified an issue with Duo Authentication when signing into Office Apps on Windows computers. After Duo, the application just hangs and you are unable to activate Office. We are currently investigating.

OIT

Posted in Email, Systems, Uncategorized