OIT Systems Maintenance, Feb. 14 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/14/2019 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Mailing list DMARC change
Description of change: OIT will be making a change in Sympa to not be rejected for failing DMARC checks
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Sympa/mailing lists​
Affected systems: lists.fau.edu​
Expected End-user impact: During this time, outbound list messages set to go out during the downtime will be delayed until after the mailing list restarts. The expected downtime is between 2-5 minutes.

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Form Server Patch
Description of change: OIT will be updating the form server to patch bugs and reported issues.
Downtime window start: 4:00 AM
Downtime window end: 6:00 AM
Affected services: Frevvo, forms.fau.edu​, Admissions applications
Affected systems: boc22frevvo1.fau.edu​
Expected End-user impact: During this time, the form server that provides many automated forms will be offline for about 10 – 15 minutes. ​

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Posted in Email, Systems

OIT Systems Maintenance, Thurs. Jan 31 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 01/31/2019 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Server Maintenance  – PaperCut update
Description of change: OIT will be implementing a fix for the PaperCut service in the Library.
Downtime window start: 4:00 AM
Downtime window end: 4:30 AM
Affected services: PaperCut printing.
Affected systems: PaperCut server
Expected End-user impact: During this time, users will not be able to print via PaperCut​.

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Undergraduate Admissions Updates
Description of change: A series of enhancements and updates are being requested from the Undergraduate Admissions team. These updates have been deployed in Test as of November 27th, and are being testing and verified by the UG Admissions team.  The enhancements include:  Add SAT subScores to Undergraduate Application; Add WHC interest question; Post Secondary Bug Fix; FUTURE PLANS: change wording, add MDC; Fix International Numbers. Not all changes have been approved and some will be deployed during regular hours as they do not impact the application in terms of availability or downtime.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Undergraduate Admissions Application
Affected systems: Undergraduate Admissions servers
Expected End-user impact: During this time, no end-user impact is expected.

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Office 365 license assignment
Description of change: OIT will be modifying the 365 licenses assigned to users
Downtime window start: 6:00 AM
Downtime window end: 6:30 AM
Affected services: All Office 365 services
Affected systems: Office 365
Expected End-user impact: During this time, no end-user impact is expected.

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Banner Maintenance
Description of change: OIT will be upgrading or patching the BANNER XE system with 20 different releases during the FAUP maintenance window on Thursday, January 31, 2019.
There are 21 Harvest packages over 17 TD Incident numbers but the DBAs have reviewed the list and have determined that all of these items can be installed within the timeframe allotted for the FAUP maintenance window.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: No service impact expected
Affected systems: BANNER XE
Expected End-user impact: During this time, no end-user impact is expected.

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Posted in Banner and Admin Systems, Email, Systems

[RESOLVED] Email Icons in MyFAU Missing

The MYFAU mail icon issue has been resolved.

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We are currently experiencing a problem with email icons missing in MyFAU. We are working on resolving the issue as soon as possible.

In the meantime, to access email please use the following links:

Students: mymail.fau.edu

Employees: outlook.fau.edu

Posted in Email

[RESOLVED] MYFAU giving intermittent errors

The MYFAU issue has been resolved.

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Occasionally when reaching a page on MYFAU, you may receive a “502 Bad Gateway”.  We are looking into the issue and hope to have more information soon. In the meantime, refreshing the page seems to clear up the problem and allow you to load the page.

 

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Systems

OIT Systems Maintenance, Thurs. Nov 29 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 11/29/2018 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Email Infrastructure Maintenance
Description of change: OIT will be adding a new accepted email domain to Office 365.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Office 365 / Exchange Online
Affected systems: Office 365 / Exchange Online​
Expected End-user impact: During this time, we don’t expected any end-user impact

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Server Maintenance
Description of change: OIT will be conducting a proof of concept test for a new product that is a candidate for replacement of a component in the FAU email system.
Downtime window start: 5:00 AM
Downtime window end: 5:30 AM
Affected services: OIT members on 365 (Microsoft) Email
Affected systems: FAU main mail gateway servers, 365 mail servers
Expected End-user impact: During this time, no end-user impact is expected. After the change, OIT members will have their emails filtered by an additional email gateway as part of the proof of concept test.

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Banner Maintenance
Description of change: OIT will be installing a new Banner XE module to support the clean address process and a critical Financial Aid patch.
Downtime window start: 2:00 AM
Downtime window end: 7:00 AM
Affected services: Banner XE and Banner 8
Affected systems: Banner
Expected End-user impact: During this time, no end-user impact is expected

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Identity Management
Description of change: OIT will be upgrading the email lifecycle management process
Downtime window start: 12:00 AM
Downtime window end: 5:00 AM
Affected services: Identity Manager, Active Directory, Office365, Google Apps
Affected systems: Boca OIM Servers
Expected End-user impact: During this time no end-user impact is expected.

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Posted in Banner and Admin Systems, Email, Systems, Uncategorized

[RESOLVED] MYFAU missing email icons and other role specifics links

The MYFAU issue has been resolved. If you are still not seeing your links, please restart your browser or app and log into MYFAU again.

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Various role specific links are missing from MYFAU such as the email icons. We are investigating  and will provide an update soon.

In the meantime you can access email with the following links:

We apologize for the inconvenience.

 

Posted in Educational Technologies, Email, Systems, Uncategorized

Single Sign-On Authentication Maintenance

Office of Information Technology will be performing systems maintenance Monday November 26th, 2018 from 3:00 am until 7:00 am.

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Single sign-on (SSO)
Description of change:  OIT will upgrade the Single Sign-On system as part of our identity management upgrade.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: sso.fau.edu, grouper.fau.edu, all SSO clients including Banner Self Service, Workday, Canvas, and many others.
Affected systems: Single Sign On Servers, Grouper
Expected End-user impact: During this time, some users may experience issues logging into numerous single sign-on authenticated services. Groups sync’s will be delayed while an initial sync is performed.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Workday

OIT Systems Maintenance, Thurs. Nov 15 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 11/15/2018 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Account Self Service
Description of change:  OIT will upgrade the Account Self-Service portal to correct a problem related to updating your password while logged in.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: accounts.fau.edu
Affected systems: OIM Web servers
Expected End-user impact: During this time, account self-service portal will be unavailable. After the change, users will be able to correctly change their password when logging in to the Account Self-Service portal.

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DPM – Software upgrade
Description of change: OIT is upgrading all of the production DPM servers from UR4 to UR6.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Backups for production VMs and physical desktops using DPM as their backup method.​
Affected systems:  SCDPM, boc22dpmus, nwdpmus. All client agents managed by these 3 servers.​
Expected End-user impact:  During this time, backups will be paused at various times between 3AM and 7AM.​

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Server and Client Maintenance
Description of change: OIT will be upgrading server and client software for the Event Management Software suite.
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: EMS
Affected systems: Servers related to EMS
Expected End-user impact:  During this time, there will be minimal end user-impact. End users will need to relaunch their desktop clients when they come into the office.

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Banner Maintenance
Description of change: OIT will apply 25Live/LYNX upgrade scripts for the Registrar’s office in Banner production.
Downtime window start: 5:00 AM
Downtime window end: 7:00 AM
Affected services: No impact on running services.  This will enable a new application to interface with Banner.
Affected systems: Banner production
Expected End-user impact: During this time, no end-users impact on is expected.

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SecureDoc Server Updates
Description of change: OIT will be updating the SecureDoc Enterprise software on the host VM.
Downtime window start: 5:00 AM
Downtime window end: 7:00 AM
Affected services: SecureDoc autoboot will be down sporadically during restarts.
Affected systems: SecureDoc Server
Expected End-user impact: During this time, no end-user impact is expected. The only issue would be that machines would not be able to autoboot during server restarts. The user would still be able to log in manually.

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DC VLAN Moves Phase 3
Description of change: OIT will be moving Data Center Vlans to the new DC01 core for service to Data Center Servers and ToR devices.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Services hosted on the servers on these subnets.
Affected systems: DataCenter Devices
Expected End-user impact: During this time, services on these server subnets will be disrupted during the move. ​

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Posted in Banner and Admin Systems, Email, Network and Telecom, Systems

[RESOLVED] Duo Phone calls are delayed

UPDATE:

The vendor has moved services to an alternative telephony provider and phone call authentications should be working properly at this time.

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Please see the status from the vendor:

Investigating – We are currently investigating an issue where phone calls are being delayed. All other authentication methods are working without issue.
Nov 5, 10:36 EST

Posted in Banner and Admin Systems, Email, Systems, Uncategorized, Workday

OIT Systems Maintenance, Thurs. Oct 25 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/25/2018 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Email Infrastructure Upgrade
Description of change: OIT will be adding additional capacity to its email infrastructure.
Downtime window start: 5:00 AM
Downtime window end: 5:00 AM
Affected services: Inbound Email
Affected systems: Email servers
Expected End-user impact: During this time, no end-user impact is expected.

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Server Upgrade and Maintenance
Description of change: OIT will be upgrading the components of several systems to resolve bugs and add support for newer hardware.​​
​Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services:  All services​
Affected systems: ​All systems
Expected End-user impact:  During this time, no end-user impact is expected.

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Identity Management
Description of change: Upgrades and patches which may require restart.​
Downtime window start: 12:00 AM
Downtime window end: 6:00 AM
Affected services: Identity Management
Affected systems: Identity Management
Expected End-user impact: During this time, these changes only affect backend services and should not impact users.

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Banner Maintenance
Description of change: OIT will be installing a critical patch needed by Financial Aid during the FAUP maintenance window. This patch is needed to resolve critical defects in Financial aid processing.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Banner 8 and Banner Admin Pages
Affected systems: Banner
Expected End-user impact: During this time, users may not be able to connect to Banner during the installation.

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Posted in Banner and Admin Systems, Email, Systems