Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/12/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
*************************************************************************************
Database Maintenance
Description of change: OIT will apply January 2020 Oracle patchset updates to all production databases
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services:
Banner production
- Admin Pages (Forms)
- Application Navigator
- Banner Access Manager
- Banner self-service
- Touchnet – Payments/Deposits
- Workflow
- uAchieve – DARS
- FLVS
- Transcripts
Appworx
Harvest
ODS
FAUDW Warehouse
- DWPROD: OwlDone
- DWPROD: FinancialAid Attendance Survey
IEAP Warehouse
WebFOCUS/ReportCaster
OIM
- Account claiming
- Password resets
MSOP Instance
- ACH_PROD: ACH or VPAS
- GBP_PROD: Mandatory Course Entry Quiz
- WORKDESK_PROD: accounts.fau.edu – Accounts Self Service
- CANV_EGRADES_PROD: Canvas Electronic Grading “Banner Grade Submissions” in Canvas
- FAUVISITOR_PROD: Wireless network authentication for guests.
- FREVVOAPI_PROD: 4P Configuration, Admissions Status, Znumber page, ssoauth.fau.edu/*, egrades.fau.edu/* (except egrades itself)
- GROUPER_PROD: Group Management – grouper.fau.edu
- PHONEBILL_PROD: Phonebill application pre latest system.
- PWDEXPIRE_PROD: Password expiration
- REG_PROD: network registration, talon.fau.edu/netreg, talon.fau.edu/networkregistrationadmin, DHCP Logger
- FREVVO61_PROD: Frevvo
- NEWUNDERGRAD_PROD: Undergraduate Admissions
- OWLAPP_PROD: Graduate Admissions
- OWLRESIDENCY_PROD: Residency Project
- ONBOARDUSR: OwlDone
Expected End-user impact: During this time, the listed services will be temporarily offline while the patches are applied. Some applications may need to be restarted after the maintenance is complete.
*************************************************************************************
Server Maintenance
Description of change: OIT will be upgrading the components of several systems to resolve bugs and add support for newer hardware.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: All services
Expected End-user impact: During this time, no end-user impact is expected
********************************************************
Server Upgrade – Email
Description of change: OIT will be updating the software on the email spam filter appliances.
Downtime window start: 3:00 AM
Downtime window end: 4:00 AM
Affected services: Inbound mail, smtp.fau.edu
Expected End-user impact: During this time, sending mail through smtp.fau.edu might fail during the change window.
*************************************************************************************
Server Upgrade – Active Directory
Description of change: OIT will be upgrading the RDS licensing server to the latest version
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: TS Licensing, RDS host
Expected End-user impact: During this time, adcon will be unavailable.
*************************************************************************************
VMWare vCenter upgrade
Description of change: OIT will upgrade the BHRIC vCentere to the latest version
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: BHRIC Virtual Desktops (Horizon)
Expected End-user impact: During this time, users will not be able to start virtual desktops that are shutdown while the upgrade is in progress.
*************************************************************************************
Patch Forms Production Server
Description of change: OIT will update the Forms (Frevvo) Production Server to the latest version.
Downtime window start: 4:00 AM
Downtime window end: 6:00 AM
Affected services: Majority of the University online digital forms will be affected.
Expected End-user impact: During this time, affected forms will not be available for submission.
************************************************************************************
Non-Degree Residency Changes
Description of change: The residency process used for non-degree for undergrad and grad will be changed. Holds will be used to show status of residency process as well as OnBase forms and workflow to do verification of residency.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Banner, Non-degree application
Expected End-user impact: During this time, no end-user impact is expected. This change impacts the way Registrar Residency officers process residency, and the way non-degree students submit their residency documentation.
*************************************************************************************
Remove med.ad.fau.edu domain
Description of change: OIT will remove the old med.ad.fau.edu domain.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: med.ad.fau.edu
Expected End-user impact: During this time, no end-user impact is expected as this domain is no longer in use.
*************************************************************************************