Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks starting on Wednesday, 5/13/2026 at 10am until Saturday 5/16/2026 at 3am. In addition, the following systems will be specifically impacted:
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CCURE Application Upgrade
Start: 2026-05-13 10:00
End: 2026-05-13 14:00
Services: CCURE Application
Description: Upgrade to improve security, scalability, and platform compatibility.
Impact: Access control system limited; card access works but no unlock events—————————————————————————————-
Zoom-O365 Integration Maintenance
Start: 2026-05-14 07:00
End: 2026-05-14 07:10
Services: Zoom, Microsoft 365 Calendar
Description: Maintenance of Zoom and O365 calendar integration requiring reauthentication.
Impact: Users must reauthenticate Zoom with O365—————————————————————————————–
Server Maintenance (iss.fau.edu)
Start: 2026-05-13 04:00
End: 2026-05-13 04:45
Services: iss.fau.edu
Description: Routine incremental server updates.
Impact: No expected user impact——————————————————————————————-
IAM Group Management Maintenance
Start: 2026-05-14 05:00
End: 2026-05-14 07:00
Services: Grouper, SSO, LDAP
Description: Maintenance on identity management group manager.
Impact: Possible delays in group sync——————————————————————————————–
IAM Identity Updates
Start: 2026-05-14 04:00
End: 2026-05-14 05:00
Services: Accounts, User Manager, MidPoint, Active Directory
Description: Configuration updates to improve IAM data quality and functionality.
Impact: Services restarted; no major impact———————————————————————————————-
Wireless Update (eduroam/fauwpa2)
Start: 2026-05-14 03:00
End: 2026-05-14 04:00
Services: eduroam, fauwpa2
Description: Configuration update to support new equipment.
Impact: Brief authentication interruptions————————————————————————————————-
IAM Cluster Maintenance
Start: 2026-05-15 05:00
End: 2026-05-15 06:00
Services: Accounts, User Manager, MidPoint
Description: Maintenance to prepare for hardware replacement.
Impact: No end-user impact————————————————————————————————-
Non-Degree Maintenance
Start: 2026-05-13 22:00
End: 2026-05-14 00:00
Services: Non-Degree Application
Description: Server maintenance window.
Impact: Possible intermittent downtime—————————————————————————————————-
Network Maintenance
Start: 2026-05-15 05:00
End: 2026-05-15 06:00
Services: Campus Network
Description: Network infrastructure maintenance.
Impact: Campus network devices unavailable——————————————————————————————————-
Wireless Auth Server Change
Start: 2026-05-14 05:00
End: 2026-05-14 06:00
Services: Wireless WPA2, eduroam
Description: Change of wireless authentication server.
Impact: Users may need to reconnect———————————————————————————————————
LMS Apps Server Update
Start: 2026-05-14 05:00
End: 2026-05-14 06:00
Services: lmsapps.fau.edu
Description: Upgrade of LMS web servers with rolling updates.
Impact: Minimal impact expected——————————————————————————————————–
Microsoft Login Maintenance
Start: 2026-05-15 07:00
End: 2026-05-15 08:00
Services: Microsoft Entra
Description: Adjustments to Microsoft login process.
Impact: No expected user impact——————————————————————————————————-
Campus Network Maintenance
Start: 2026-05-16 00:00
End: 2026-05-16 03:00
Services: All campus network services
Description: Campus-wide network maintenance.
Impact: Brief outages across campuses————————————————————————————————————
Banner Production Maintenance
Start: 2026-05-14 00:01
End: 2026-05-14 07:00
Services: Banner Admin, Registration, Self-Service, APIs
Description: Maintenance on Banner production application servers.
Impact: Banner services unavailable
OIT Systems Maintenance
Identity Management System Replacement- Temporary Service Interruption- TOMORROW 3/11 4AM
We will begin the planned replacement of our Identity Management System at 4 AM tomorrow, March 11th.
During this period, services such as account provisioning, account changes, and password synchronization will be temporarily unavailable.
Authentication for existing accounts should not be affected and will continue to function as usual.
We will update you as soon as all services are fully restored.
Thank you for your patience and cooperation.
OIT
[RESOLVED] Google Workspace Login Issues
Users may experience intermittent login issues accessing Google Workspace (including Gmail and Google Drive).
If you are affected, please try the following:
- Use a different web browser
- Open a private/incognito window
- Clear your browser cache and try again
Our team is investigating the issue and will provide updates as available.
March 3rd, 2026 @ 2:35PM: The issue affecting Google sign-ins has been resolved. Please contact the Help Desk at 561-297-3999 if you continue to have issues.
[RESOLVED] 365 External Mail Issues
Microsoft is reporting an outage with 365 Services. Users may be receiving an error message when attempting to send or receive email through Outlook.
Update 1/23/26 8AM: Microsoft is reporting the outage has been resolved. Please contact the Help Desk at 561-297-3999 if you are experiencing any issues.
[RESOLVED] Zoom Maintenance
The issue affecting Zoom health accounts has been resolved. Health users should now be able to view all their meetings, including recently scheduled and past meetings.
Thank you for your patience as we worked to restore full functionality.
Update 12/17/2025 @ 9:30 pm: Update on Zoom Health Accounts
Users with @health.fau.edu email addresses should now be able to view all meetings they have personally scheduled, as well as any past meetings.
Please note: Meetings where health users are listed as alternative hosts or have scheduling privileges may take additional time to fully propagate and display correctly. These updates are currently processing gradually, so access will improve over time.
We will provide another status update by 10:00 AM tomorrow.
Thank you for your patience as we complete this process.
OIT will be performing maintenance on Zoom tonight 12/17/2025 from 8:00 PM to 10:00 PM to resolve an issue affecting health accounts.
During this time, users with @health.fau.edu email addresses may experience limited functionality, including not being able to view past meetings or see upcoming meetings.
All other accounts will not be impacted.
We appreciate your patience as we work to ensure Zoom services run smoothly.
Microsoft Services Disruption
Microsoft is currently experiencing issues with multiple services including some office applications and online portals. We do not currently have an ETA for service restoration but will post updates when the issues are resolved.
[Resolved] Errors Accessing Microsoft Services
2025/10/01 @ 10:00 am – We determined this was caused by a security policy affecting a very limited number of users. The policy has been adjusted to prevent the issue.
2025/10/01 @9:45 am – As of this morning, a limited number of users are experiencing issues logging into some Microsoft Services. We are investigating the problem and request that anyone who receives a “You can’t get there from here” message contact the Help Desk.
Example:
Issue signing into Office Apps on Windows Computers
We have identified an issue with Duo Authentication when signing into Office Apps on Windows computers. After Duo, the application just hangs and you are unable to activate Office. We are currently investigating.
OIT
Microsoft Entra MFA / Microsoft Authenticator replacing Duo
Starting Today, September 16th, Florida Atlantic University will begin transitioning Employees from DUO to Microsoft Entra MFA for secure login to Microsoft applications.
What’s Happening:
- Employees will begin seeing a 4P prompt to setup the Microsoft Authenticator when signing into FAU Services.
- After enrolling, Entra MFA will be activated for all Microsoft apps (Outlook, Teams, Office 365, etc.). Duo will remain for non-Microsoft logins until we fully transition in the next few months.
What You Need to Know:
- You can choose from:
- Microsoft Authenticator app (recommended)
- Hardware token (e.g., YubiKey)
- SMS text message
- Additional options coming soon
For setup instructions, visit:
Thank you for your cooperation as we enhance account security across the university.
OIT Systems Maintenance
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Wed, 7/9/2025 and Thur 7/10/2025 from 12:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
Server Maintenance
- Description: OIT will be performing server maintenance on 7/10 at 04:00am-05:00am affecting sso.fau.edu.
- Start Time for Change: Thu 7/10/25 4:00 AM
- End Time of Change: Thu 7/10/25 5:00 AM
- Impacted Services: Following services may be affected:
sso.fau.edu - End user impact: Should have no end user impact.
Disable Otter.AI in Microsoft Tenant
- Description: OIT will be disabling access to Otter.AI from the FAU Microsoft 365 environment on July 9th, 2025.
- Start Time for Change: Wed 7/9/25 7:00 AM
- End Time of Change: Wed 7/9/25 7:00 AM
- Impacted Services: N/A – no university-provided services are affected
- End user impact: Users that had been using Otter.AI to take notes in teams meetings will need to utilize a different product or utilize the built-in features in teams.
Network Maintenance – All Campuses Saturday July 12th from 12:00 a.m. until 3:00 a.m.
- Description: OIT will be performing network maintenance affecting all campuses from 12:00 a.m. until 3:00 a.m. on Saturday July 12th. During this time, all FAU campuses will experience short outages impacting connectivity to services and the internet.
- Start Time for Change: Sat 7/12/25 12:00 AM
- End Time of Change: Sat 7/12/25 3:00 AM
- Impacted Services: All services will be impacted briefly. Some services that do not handle network disruptions may need to be restarted such as Appworx.
- End user impact: All campuses will experience brief outages during the maintenance window affecting connectivity to all services.
Banner Maintenance
- Description: OIT will be performing maintenance on Banner from 12:00 a.m. until 7:00 a.m. on Thur. 10 July. Banner will not be available during this time.
- Start Time for Change: Thu 7/10/25 12:00 AM
- End Time of Change: Thu 7/10/25 7:00 AM
- Impacted Services: Banner Admin, Self-Service, Registration
- End user impact: All end users of Banner.