Office 365 intermittent issues

There appears to be some intermittent issues accessing Office 365 services at this time. We are monitoring the status with Microsoft and will post any updates as we receive them.

 

Update from Microsoft:

User impact:

Users may be unable to authenticate or connect to the Office 365 service.

Latest message:

Title: Unable to access Office365 services User Impact: Users may be unable to authenticate or connect to the Office 365 service. Current status: We’ve determined that a data center issue caused a subset of the Office 365 service to become degraded. We’re connecting some of the affected services to an alternate infrastructure, while remediating the underlying issue within the datacenter. Scope of impact: Impact is specific to a subset of users who are served through the affected infrastructure. Start time: Tuesday, September 4, 2018, at 9:09 AM UTC Preliminary root cause: A data center issue caused a subset of the Office 365 service to become degraded.

OIT

Posted in Email, Systems, Uncategorized

[RESOLVED] Issue with Single-Sign On (SSO)

Issue has been resolved. You now should be able to log in to FAU services.

 

OIT

 

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We are currently experiencing issues with single-sign on. This impacts services such as Workday, MYFAU and Canvas. We are working on resolving the issue as soon as possible.

We apologize for the inconvenience this may cause.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Uncategorized

[RESOLVED]Password Changes/resets currently delayed

Issue has been resolved. Password changes and resets are back to normal.

 

OIT

 

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We are currently experiencing issues with Password changes/resets. We recommend holding off changing your password until further notice.

We are working quickly to resolve as soon as possible.

We appreciate your patience during this time.

OIT

Posted in Email, Systems, Uncategorized, Workday

OIT Systems Maintenance, Thurs. July 26 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/26/2018 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Event Management Software Upgrade
Description of change: OIT will be updating the front and back end components for the EMS platform.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: EMS Desktop clients, Virtual EMS http://events.fau.edu/VirtualEMS, Master Calendar http://events.fau.edu/​MasterCalendar
Affected systems: FAU app and web server
Expected End-user impact: During this time, EMS (both web and desktop client) and Master Calendar will be unavailable. End-users will need to upgrade to new EMS client on desktop. Instructions were provided via email.

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Appworx and Harvest Database Maintenance
Description of change: Migrating the database for production Appworx and Harvest from Solaris to Linux.​
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Production Appworx and Harvest
Affected systems: enzo/oracleapps​
Expected End-user impact: During this time, Appworx and Harvest will be unavailable.  This will impact Appworx jobs that run during this time.​

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Identity Management Updates
Description of change: OIT will install patches and upgrades to Oracle Identity Manager to enhance certain features.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Identity Management (OIM)
Affected systems: OIM servers
Expected End-user impact:  During this time, no end-user impact is expected. Changes are occurring to back end services and will not require any downtime.

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Server Maintenance
Description of change: We are making improvements to the servers that store user related information.​
Downtime window start: 5:00 AM
Downtime window end: 5:30 AM
Affected services: Servers that rely on ldapboc0 and ldapboc1
Affected systems: LDAP servers
Expected End-user impact: During this time, no end-user impact is expected. The change involves redirecting users from old servers to newer servers that are already in service.​

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Two-Factor authentication for College of Business Azure Admin users
Description of change: OIT will enable two-factor (DUO) for College of Business Azure Admin users
Downtime window start: 6:00 AM
Downtime window end: 7:00 AM
Affected services:​Shibboleth ADFS integration
Affected systems: Shibboleth servers
Expected End-user impact: College of Business Admin Users will be prompted for two factor when they login to Office 365.

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Posted in Banner and Admin Systems, Email, Network and Telecom, Systems

OIT Systems Maintenance, Thurs. July 5 from 3:00AM to 8:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 7/5/2018 from 3:00 AM to 8:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server Upgrade and Maintenance
Description of change: OIT will be upgrading the components of several systems to resolve bugs and add support for newer hardware.​
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected Services: ADFS, Shibboleth, Banner DR​
Affected systems: andisecbigipnw, dhcpnwrdc1, dnsnw1, ds2p, eprintnw, exchangeca04, exchangemb05, jenkins, ldapnw1-el6, lintalon1nw, lists, madcatdr, metadatadr, nautilus, nwadfs, nwadfs.fau.cc, nwadfsp, nwadfsp.fau.cc, nwchessboard, nwdns, nwmgmt, nwmssql11, nwmssql12, nwnasmvi, nwoudd01, nwoudp01, nwoudt01, nwoudt02, nwrdcbanxe01, nwrdcbanxe02, nwrdcbanxe03, nwrdcbanxe04, nwrdcbanxe05, nwrdcnaconv, nwrdcoimp1, nwrdcoimp2, nwrdcoimwebp1, nwrdcoimwebp2, nwrdcora01, nwrdcuachieve1, nwrdcvcenter1, nwrdslic, sctformsdr, sctformsdr2, shibboleth3p, talonnw, wordpressnw​
Expected End-user impact: No end user impact is expected​

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Library fileserver maintenance
Description of change: The library’s file server will undergo hardware maintenance
Downtime window start: 6:00 AM
Downtime window end: 6:30 AM
Affected services: All file shares on boc22libfs
Affected systems: boc22libfs
Expected End-user impact: file shares on boc22libfs will be unavailable during the window

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Change Mail Transport Rule
Description of change: OIT will be making a change to the College of Medicine’s mail transport rule.
Downtime window start: 8:00 AM
Downtime window end: 8:00 AM
Affected services: Exchange Online / Office 365 mail
Affected systems: Exchange Online / Office 365 mail
Expected End-user impact: None.

Posted in Email, Systems, Uncategorized

Admissions Applications and Forms.fau.edu maintenance

We will be performing a short update to the Admissions and forms server at 4 am Friday the 22th. These services will be offline for approximately an hour while we increase the resources allocated to the machine.

If you experience difficulty accessing forms.fau.edu or the admissions applications please contact the Help Desk at your earliest convenience.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Systems, Workday

[RESOLVED] Intermittent single-sign on issues

Early this morning we experienced issues with single sign on. This affected several of our services such as Banner and FAU Self-Service.

The issue has been resolved and all services should be accessible at this time. If you continue having issues please contact the OIT Help Desk 561.297.3999.

We apologize for the inconvenience this may have caused.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Google App Status Feed, Instructional Technologies, Network and Telecom, Systems, Uncategorized, Workday

OIT Systems Maintenance, Thurs. June 7 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/07/2018 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Single Sign On Certificate Upgrade
Description of change: OIT is upgrading the certificate for Microsoft Single Sign On Services.
Downtime window start: 3:00 AM
Downtime window end: 4:00 AM
Affected services: Office 365, College of Business Streaming Authentication, Skype for Business, Single Sign On
Affected systems: Metadata server, shibboleth servers
Expected End-user impact: During this time, users may loose the ability to login to Office 365 during the upgrade.
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Updates to Self Service Account
Description of change: ​Applying Security and Upgrades to Account Self Service Site
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: ​Account Self Service
Affected systems: Identity Management
Expected End-user impact: ​During this time, no end user impact is expected. Users will continue to use the services as normal.

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Decomission Mail Server
Description of change: OIT will be decomissioning a legacy mail server.
Downtime window start: 8:00 AM
Downtime window end: 8:00 AM
Affected services: Exchange Client Access and mail relay​
Affected systems: Exchange server
Expected End-user impact: During this time, end users will be unable to relay mail through ExchangeCA03.

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Posted in Email, Systems

OIT Systems Maintenance, Thurs. May 24 from 3:00am to 7:00am

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/24/2014 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Decommission Mail Server
Description of change: ​OIT will be decommissioning a legacy mail server.
Downtime window start: 8:00 AM
Downtime window end: 8:00 AM
Affected services: smtpsec
Affected systems: smtpsec servers
Expected End-user impact: During this time, end users will be unable to relay mail through smtpsec.fau.edu

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Oracle Server Maintenance
Description of change: We will be applying the latest Oracle quarterly patch updates to the production ​databases.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: ​Banner production, Report Caster production, Oracle Identity Manager production, Identity Manager (IDM) production, ODS production, MSOP instance, MyFAU, Blackboard
Affected systems: ​Banner, Oracle servers
Expected End-user impact: During this time, ​the services listed above will be unavailable intermittently.

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Server configuration change
Description of change: Updating configuration on the wordpress box to enable automatic minor change upgrades.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: WordPress may be unavailable for a few minutes if the configuration change inadvertently causes issues.
Affected systems: WordPress
Expected End-user impact: During this time, we do not expect any end user impact as the configuration changes should not cause any noticeable downtime if at all.

****************************************************************************************************Server configuration change
Description of change: OIT will be making a configuration change to MyFAU for a more fault tolerant external authentication.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: MyFAU
Affected systems: MyFAU
Expected End-user impact: During this time, MyFAU may be unavailable for a few minutes.

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Posted in Banner and Admin Systems, Email, Systems

[Completed] Emergency MyFAU Maintenance

MyFAU is being restarted to resolve some erroneous messages that may pop up during logon

 

Posted in Educational Technologies, Email, Systems, Uncategorized