OIT Systems Maintenance, Thurs. Oct 17 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/17/2019 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Delayed BHRIC Upgrade
Description of change:  ​Upgrade the Biomedical Research Informatic’s Cores Virtual  Infrastructure to ​​the latest versions.
Downtime window start: 8:00 PM (10/16)
Downtime window end: 7:00 AM
Affected services: BHRIC Virtual Desktop Infrastructure​
Expected End-user impact: Vmware View will lose access to vCenter during this process and users will be unable to spawn suspended or powered offed virtual machines.

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BHRIC Virtualization Upgrade
Description of change: OIT will be applying patches on the BHRIC server environment
Downtime window start: 2:00 AM
Downtime window end: 6:00 AM
Affected services: BRHIC VDI
Expected End-user impact: Most virtual desktops will be suspended starting at 2 am. So users accessing the cluster from 2 am to 6 am will need to wait while for their VM to start again should they wish to use it. Users will also need to wait slightly when they connect in the morning as most services will be suspended.

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Replace the current student type with the first admitted student type to the StarRez extract.
Description of change: Replace the current student type with the first admitted student type to the StarRez extract.
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: StarRez housing system
Expected End-user impact: During this time, no end-user impact is expected.

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Spam Filter Maintenance
Description of change: OIT will be updating the firmware for its spam filter appliances.
Downtime window start: 3:00 AM
Downtime window end: 4:00 AM
Affected services: Inbound FAU email smtp.fau.edu

Expected End-user impact: Email delivery may be delayed for inbound mail. The client may receive an error when sending mail to smtp.fau.edu during the change window.

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BANNER XE DB Upgrade 9.17.0 release and co-requisite releases
Description of change: Production Support will be promoting and installing the next version upgrade of the BANNER XE system and all of the updated versions of the Banner XE modules it supports
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: BANNER XE system
Expected End-user impact: The Banner system will be brought down during the actual installation of the code.

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Banner Immunization Change
Description of change: This is a new feature where Transient Students who have fulfilled their Immunization requirement at their home school will automatically have their Immunization (IM) hold released.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Banner
Expected End-user impact: No enduser impact expected

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Banner job scheduling
Description of change: Update SSL certificate Appworx uses to communicate between the Java client and server. The latest version of Java is causing SSL errors with the client’s built in certificate.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Appworx production
Expected End-user impact: The Appworx master/master’s agent will need to be restarted to pick up the changes.​

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Banner Data change
Description of change: Change the OA (Orientation Advising) hold to CA (College Advising) hold
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services:
Expected End-user impact: No user impact expected

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AP Invoice SnapLogic Pipeline
Description of change: A new project that runs daily to create invoices in Workday based upon input files from a vendor.
Downtime window start: 6:30 AM
Downtime window end: 7:00 AM
Affected services: None
Expected End-user impact: ​None

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Posted in Banner and Admin Systems, Email, Network and Telecom, Systems, Uncategorized

[Resolved] Koko HPC Cluster

The KOKO NFS server is back up and running. We are still monitoring the system and handling any reported issues. Should you experience problems with any Research Computing Service please submit a ticket.

The KOKO NFS server froze this evening and we are working on correcting the problem. We will send out an update shortly.

Posted in Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems

OIT Systems Maintenance, Thurs. Oct 10 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/10/2019 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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NuPark to Banner Payment Integration Update
Description of change: OIT will apply some updates to the integration between Banner and NuPark to automatically zero out charges in NuPark when charges are sent to Banner.
Downtime window start: 6:00 AM
Downtime window end: 7:00 AM
Affected services: NuPark, SnapLogic, Banner​
Expected End-user impact: During this time, users who’s parking and traffic tickets have been sent to banner will no longer be able to pay their bills in NuPark. Those individuals will instead have to make their payments in self service Banner.

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Spam Filter Maintenance
Description of change: OIT will be updating the firmware for its spam filter appliances.
Downtime window start: 3:00 AM
Downtime window end: 4:00 AM
Affected services: Inbound FAU email, smtp.fau.edu
Expected End-user impact: During this time, email delivery may be delayed for inbound mail. Client may receive an error when sending mail to smtp.fau.edu.

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Server Maintenance
Description of change: OIT is making some changes to FAU’s information resource server to improve resiliency.
Downtime window start: 5:00 AM
Downtime window end: 5:30 AM
Affected services: May impact services that rely on information being retrieved from oudp.fau.edu.
Expected End-user impact: During this time, no end-user impact is expected.

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BHRIC Storage Maintenance
Description of change: OIT is updating the Jupiter HIPAA environment storage to the latest software release as it patches a stability bug.
Downtime window start: 12:00 AM
Downtime window end: 6:00 AM
Affected services: Jupiter BHRIC​
Expected End-user impact: During this time, no end-user impact is expected.

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BHRIC User Profile and Group Storage
Description of change: OIT will swapping the storage server used on the Boca Campus for the Biomedical health research informatics core.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: BHRIC
Expected End-user impact: During this time, users with correctly mounted home directories (those using \\health.ad.fau.edu\bhric) should not experience any downtime.

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Posted in Banner and Admin Systems, Email, Systems

BHRIC Virtual Desktop outage

A network hardware failure took the BHRIC’s Virtual Desktops offline on Saturday the 5th. We have resolved the issue and are currently testing services to make sure they are online.

Posted in Email, Instructional Technologies, Network and Telecom, Systems, Uncategorized

OIT Systems Maintenance, Thurs. from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/03/2019 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Banner data change
Description of change: OIT will move all applicants, admitted students, and student records to College Of Science’s Exercise Science program from the College of Education.
Downtime window start: 12:00 AM
Downtime window end: 12:30 AM
Affected services: Banner curriculum data of students in Exercise Science major.
Expected End-user impact: During this time, no end-user impact is expected.

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Server Maintenance
Description of change: OIT will be applying patches to several hosts.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Cisco Video Conferencing
Expected End-user impact: During this time, the services listed above will be unavailable.

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Account Self Service (accounts.fau.edu)
Description of change: OIT will be making configuration changes and restarts affecting Accounts Self-Service
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: ​Account Self Service (accounts.fau.edu)
Expected End-user impact: During this time, no end-user impact is expected.

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Server maintenance
Description of change: OIT will be making some changes to the frevvo forms and the accounts self service web sites to improve their resiliency​
Downtime window start: 5:00 AM
Downtime window end: 5:30 AM
Affected services: frevvo forms sites, FAU account self services site​
Expected End-user impact: During this time, no end-user impact is expected.

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Account Self Service Updates
Description of change: OIT will be installing patches and updates to back-end services.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: ​Accounts Self Service – https://accounts.fau.edu, User Manager (UM)
Expected End-user impact: During this time, no end-user impact is expected.

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FAU Alerts @fau.edu to @my.fau.edu
Description of change: OIT will be fixing a broken integration which renamed @fau.edu email address to @my.fau.edu to improve delivery time of FAU alert notifications. The new version of this integration runs in SnapLogic and connects to a more up to date directory server.
Downtime window start: 6:00 AM
Downtime window end: 6:30 AM
Affected services: ​FAU Alerts
Expected End-user impact: During this time, no end-user impact is expected.

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Spam Filter Maintenance
Description of change: OIT will be making a change to its spam filtering appliances.
Downtime window start: 8:00 AM
Downtime window end: 8:00 AM
Affected services: Inbound FAU email
Expected End-user impact: During this time, no end-user impact is expected.

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Posted in Banner and Admin Systems, Email, Systems

[Resolved] Emergency Maintenance Employee MFA Enrollment Tool

The Employee MFA Enrollment Tool will be updated at 12:30 pm October 1st to correct a bug that is preventing courtesy accounts from logging in. The tool will be offline for a few minutes during this process.

Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Systems, Workday

[RESOLVED] Boca Mail Server Maintenance 2019-09-25

OIT will be performing emergency maintenance on a mail server located at the Boca campus. While we don’t expect any issues mail delivery may be impacted while the maintenance is performed.

Update 7:15pm

The maintenance is completed.

Posted in Email, Systems

OIT Systems Maintenance, Thurs. Sept. 19 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/19/2019 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Database Maintenance
Description of change: OIT will be applying an Oracle upgrade to MSOP​ production database​. Several services and systems will be affected by this maintenance. Please see list of affected services below.
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services:
ACH or VPAS
Mandatory Course Entry Quiz
accounts.fau.edu – Accounts Self Service
Canvas e-Grades
FAUGuest  – Wireless network authentication for guests
4P Configurations – Admissions Status, Znumber page, ssoauth.fau.edu/*, egrades.fau.edu/*
Group Management – grouper
Phonebill application pre latest system
Password expiration
Network registration, talon.fau.edu/netreg, talon.fau.edu/networkregistrationadmin
Frevvo
New undergrad – Undergraduate Admissions
Owlapp – Graduate Admissions
Residency Project
OwlDone
Expected End-user impact: During this time, services listed above will be unavailable at times.

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Account Self Service Updates
Description of change: Installing patches and updates to backend services.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Accounts Self Service – https://accounts.fau.edu, User Manager (um)
Expected End-user impact: During this time, no end-user impact is expected. We will be doing rolling restarts to ensure that services are available.

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Touchnet Maintenance
Description of change: OIT will be installing the latest version of the BannerConnect component of Touchnet.
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: Touchnet Payment services
Expected End-user impact: During this time, no end-user impact is expected.

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Database Maintenance
Description of change: OIT will  be applying the latest patch set to all production databases.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Banner production, Appworx, Harvest, ODS, FAU Warehouse, IEAP instance, WebFOCUS/ReportCaster
Expected End-user impact: During this time, the services listed above will be temporarily offline while the patches are applied.

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BHRIC Profile Server replacement
Description of change: One of the home directory servers used by the biomedical research information core has experienced a software failure in windows which prevents it from starting the windows login service. While this is still functional we must replace the server to resolve the issue without substantial downtime. During this maintenance period we will be adding the new server to the DFS cluster.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: BHRIC home directories and group directories​
Expected End-user impact: During this time, no end-user impact is expected.

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Banner Table update
Description of change: OIT will be updating the SWRRULE table per the Registrar’s office request
Downtime window start: 3:00 AM
Downtime window end: 3:30 AM
Affected services:   SWRRULE table in Banner
Expected End-user impact: During this time, no end-user impact is expected.

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Banner Table update
Description of change:  OIT will be updating the SORXREF Table
Downtime window start: 3:00 AM
Downtime window end:  3:30 AM
Affected services: SORXREF table in Banner
Expected End-user impact: During this time, no end-user impact is expected.

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Security Update on Frevvo Filesystem Server
Description of change: OIT will be updating  Tomcat to the latest version on Frevvo’s Filesystem Connector Server​ to patch Security Vulnerabilities.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Frevvo Filesystem Connector
Expected End-user impact: During this time, there will be minimal downtime document submissions to Andi and Andisec drives.

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Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Uncategorized

Internal email delivery issue

An email server on the Boca Raton campus that handles email delivery for smtp.fau.edu is currently unavailable if using the IP address 131.91.100.169.  If you are using a fully qualified DNS entry of smtp.fau.edu there is no interruption of service.  A workaround to this issue is to use the IP 131.91.252.65 until the problem is resolved.  We are currently working with our vendor on a solution and apologize for the inconvenience.

 

Thank you,

Office of Information Technology

Posted in Email, Systems

OIT Systems Maintenance – Thurs. Aug 29 from 12:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 08/29/2019 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Database Maintenance
Description of change: OIT will be upgrading the Oracle Identity Manager database to the latest version12cR2.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Oracle Identity Manager, Account provisioning, Password resets
Expected End-user impact: During this time, users will not be able to reset passwords or claim accounts.

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Account Self Service Updates
Description of change: OIT will be installing patches and updates to backend services related to the FAU account self-services portal (accounts.fau.edu)
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services:
Accounts Self Service – https://accounts.fau.edu
User Manager – internal help desk tool
Expected End-user impact: During this time, no end-user impact is expected.

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Database Maintenance
Description of change: OIT will be upgrading the MSOP production database to the newest version – 12cR2
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: ACH or VPAS, Mandatory Course Entry Quiz, Accounts Self Service, Canvas Electronic Grading “Banner Grade Submissions” in Canvas, Wireless network authentication for guests, 4P Configurations, Group Management, phonebill application pre latest system, password expirations, network registration, network registration admin, Frevvo, Undergraduate Admissions, Graduate Admissions, Residency Project, OwlDone
Expected End-user impact: During this time, services that listed above will be unavailable at times.

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uAchieve Maintenance
Description of change: OIT will be installing updates to support uAchieve functionalities
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: uAchieve/DARS
Expected End-user impact: During this time, while the system is restarted users will not be able to view or submit audits.

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Mail Server Maintenance
Description of change: OIT will be upgrading the software on its spam filtering appliances.
Downtime window start:  3:00 AM
Downtime window end: 4:00 AM
Affected services: Inbound FAU email, Mail relay for smtp.fau.edu
Expected End-user impact: During this time, mail delivery may be delayed or impacted during the maintenance window.

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Self-Service wording change
Description of change: OIT will be making changes to Financial Aid SSB pages.
Updated Financial Aid Award texts in Financial Aid Self-service pages.
Changed Financial aid Award to Financial aid offer in every SSB pages.
Changed Award year to Academic year in every SSB pages.
Changed Aid year to Academic year in every SSB pages.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Banner Financial Aid Self-Service
Expected End-user impact: During this time, no end-user impact is expected.

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Enhance NCAA Financial Aid Information upload process
Description of change: OIT will be enhancing the NCAA Financial Aid information upload process.
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: Student Athletics Department
Expected End-user impact: During this time, no end-user impact is expected.

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Touchnet Maintenance
Description of change: The latest version of the BannerConnect component of Touchnet will be installed in production.
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: Touchnet Payment services
Expected End-user impact: During this time, no end-user impact is expected.

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Database Maintenance
Description of change: OIT will apply the latest Oracle patchset updates to all production databases
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Banner production, Appworx, Harvest, ODS, FAU Warehouse, IEAP instance, WebFOCUS/ReportCaster
Expected End-user impact: During this time, the services listed above will be temporarily offline while the patches are applied.

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Banner XE Admin page SWATTYP update
Description of change:  OIT will be adding additional fields to the SWATTYP Banner view.  These fields include subscores to swattyp view and minor change on admin page swattyp to display them all
Downtime window start: 12:00 AM
Downtime window end: 12:00 AM
Affected services: Owl Forms
Expected End-user impact: During this time, no end-user impact is expected.

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OwlForms maintenance
Description of change: OIT will be applying some filters to OwlForms (SWAETBL) to support the Registrar’s Office.
Downtime window start: 11:45 PM
Downtime window end: 12:00 AM
Affected services: OwlForms
Expected End-user impact: During this time, no end-user impact is expected.

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Posted in Banner and Admin Systems, Email, Systems