[RESOLVED] – Help desk system – Service interruption

**UPDATE**

This morning we received confirmation from Teamdynamix that this issue has been resolved and services have been fully restored.

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Teamdynamix is experiencing issues with their DNS provider. This may cause issues connecting to helpdesk.fau.edu and helpdesk.fau.edu/tdnext.

We will update this post as more information becomes available.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Research Computing, Systems, Uncategorized, Workday

[Resolved] FAU experiencing internet issues

UPDATE: The issue has been resolved and users should be able to connect without issues now.

 

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FAU is currently experiencing internet  problems that may make it hard or slow to connect to systems and sites. It is being investigated and will post an update when we have more information.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Research Computing, Systems, Uncategorized

Possible intermittent authentication issues affecting Office365 and VPN

**UPDATE – Friday, Feb 19 **

We are still experiencing intermittent authentication issues with applications connected to the Microsoft authentication servers. This impacts services such as Office365 email and VPN.

OIT is working on resolving this issue and we will update this post when more information becomes available.

OIT

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Some applications which depend on specific Microsoft authentication servers at Boca may experience issues.

The systems group is working to remediate Boca domain controller issues related to this morning’s maintenance. We expect them to be in service shortly

Thank you

Systems

Posted in Email, Systems, Uncategorized

[RESOLVED] MYFAU currently unavailable

MYFAU is now back up and accessible.

 

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MYFAU currently unavailable. Issue is being investigated and will provide more information soon.

In the meantime, to access the most common links please use:

  • Student Email: http://mymail.fau.edu
  • Employee Email: http://outlook.fau.edu
  • FAU Self-Service: https://bannersso.fau.edu/ssomanager/c/SSB

 

 

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Systems, Uncategorized

COVID-19 Health Check-in Update

The Office of Information will be updating the COVID-19 Health Check-in which is displayed when users login to Canvas and Workday. This upgrade will occur at 8 pm and last until 8:15 pm.

While not expected some users may have difficulty logging in and updating their health status during this time. If you have any trouble please try again after 8:15 pm.

Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Research Computing, Systems, Workday

[RESOLVED]Google Gmail disruption

Update from Google:

The problem with Gmail has been resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Google, and we are making continuous improvements to make our systems better. If you are still experiencing an issue, please contact us via the Google Help Center.

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We have recieved multiple reports of being unable to email gmail users. Google status does show they are currently experiencing a disruption with their gmail services.

We will continue to monitor and update as we receive additional information.

OIT

Posted in Email, Uncategorized

Google Apps- including Owl Mail unavailable

Google Apps are currently experiencing an outage. Student Owl Mail email, YouTube, Google Drive, and other google services may not be available or you may not be able to login. We will update as google provides additional information.

OIT

Posted in Educational Technologies, Email, Systems, Uncategorized

[RESOLVED] OIT Help Desk Ticketing System Unavailable

UPDATE: The emergency maintenance has been completed and the OIT help desk system is back online.

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The OIT Help Desk ticketing system is currently unavailable due to emergency maintenance performed by the vendor. We expect the system to be back online momentarily.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Research Computing, Systems, Uncategorized, Workday

[SERVICE DISRUPTION] Outlook email and Office 365 Applications” is locked [SERVICE DISRUPTION] Outlook email and Office 365 Applications

Microsoft is currently experiencing disruptions with several Office 365 services. These services include: Outlook email, Microsoft Teams, Sharepoint, and other Office 365 services. We do not currently have an ETA from the vendor for when the issue will be resolved at this time.

Posted in Email, Systems

[SERVICE DISRUPTION] Outlook email and Office 365 Applications

Microsoft has announced that there are current service issues related to Office 365 which may prevent logging into or utilizing services. These services include Outlook/Exchange email, Microsoft Teams, and other Office 365 applications. We do not have an anticipated time of resolution from Microsoft at this time.

Posted in Email, Systems