OIT Systems Maintenance, Thurs. Sept. 19 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/19/2019 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

*************************************************************************************
Database Maintenance
Description of change: OIT will be applying an Oracle upgrade to MSOP​ production database​. Several services and systems will be affected by this maintenance. Please see list of affected services below.
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services:
ACH or VPAS
Mandatory Course Entry Quiz
accounts.fau.edu – Accounts Self Service
Canvas e-Grades
FAUGuest  – Wireless network authentication for guests
4P Configurations – Admissions Status, Znumber page, ssoauth.fau.edu/*, egrades.fau.edu/*
Group Management – grouper
Phonebill application pre latest system
Password expiration
Network registration, talon.fau.edu/netreg, talon.fau.edu/networkregistrationadmin
Frevvo
New undergrad – Undergraduate Admissions
Owlapp – Graduate Admissions
Residency Project
OwlDone
Expected End-user impact: During this time, services listed above will be unavailable at times.

*************************************************************************************
Account Self Service Updates
Description of change: Installing patches and updates to backend services.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Accounts Self Service – https://accounts.fau.edu, User Manager (um)
Expected End-user impact: During this time, no end-user impact is expected. We will be doing rolling restarts to ensure that services are available.

*************************************************************************************
Touchnet Maintenance
Description of change: OIT will be installing the latest version of the BannerConnect component of Touchnet.
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: Touchnet Payment services
Expected End-user impact: During this time, no end-user impact is expected.

*************************************************************************************
Database Maintenance
Description of change: OIT will  be applying the latest patch set to all production databases.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Banner production, Appworx, Harvest, ODS, FAU Warehouse, IEAP instance, WebFOCUS/ReportCaster
Expected End-user impact: During this time, the services listed above will be temporarily offline while the patches are applied.

************************************************************************************
BHRIC Profile Server replacement
Description of change: One of the home directory servers used by the biomedical research information core has experienced a software failure in windows which prevents it from starting the windows login service. While this is still functional we must replace the server to resolve the issue without substantial downtime. During this maintenance period we will be adding the new server to the DFS cluster.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: BHRIC home directories and group directories​
Expected End-user impact: During this time, no end-user impact is expected.

*************************************************************************************
Banner Table update
Description of change: OIT will be updating the SWRRULE table per the Registrar’s office request
Downtime window start: 3:00 AM
Downtime window end: 3:30 AM
Affected services:   SWRRULE table in Banner
Expected End-user impact: During this time, no end-user impact is expected.

*************************************************************************************
Banner Table update
Description of change:  OIT will be updating the SORXREF Table
Downtime window start: 3:00 AM
Downtime window end:  3:30 AM
Affected services: SORXREF table in Banner
Expected End-user impact: During this time, no end-user impact is expected.

*************************************************************************************
Security Update on Frevvo Filesystem Server
Description of change: OIT will be updating  Tomcat to the latest version on Frevvo’s Filesystem Connector Server​ to patch Security Vulnerabilities.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Frevvo Filesystem Connector
Expected End-user impact: During this time, there will be minimal downtime document submissions to Andi and Andisec drives.

*************************************************************************************

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Uncategorized

Internal email delivery issue

An email server on the Boca Raton campus that handles email delivery for smtp.fau.edu is currently unavailable if using the IP address 131.91.100.169.  If you are using a fully qualified DNS entry of smtp.fau.edu there is no interruption of service.  A workaround to this issue is to use the IP 131.91.252.65 until the problem is resolved.  We are currently working with our vendor on a solution and apologize for the inconvenience.

 

Thank you,

Office of Information Technology

Posted in Email, Systems

OIT Systems Maintenance – Thurs. Aug 29 from 12:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 08/29/2019 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

*************************************************************************************
Database Maintenance
Description of change: OIT will be upgrading the Oracle Identity Manager database to the latest version12cR2.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Oracle Identity Manager, Account provisioning, Password resets
Expected End-user impact: During this time, users will not be able to reset passwords or claim accounts.

*************************************************************************************
Account Self Service Updates
Description of change: OIT will be installing patches and updates to backend services related to the FAU account self-services portal (accounts.fau.edu)
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services:
Accounts Self Service – https://accounts.fau.edu
User Manager – internal help desk tool
Expected End-user impact: During this time, no end-user impact is expected.

*************************************************************************************
Database Maintenance
Description of change: OIT will be upgrading the MSOP production database to the newest version – 12cR2
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: ACH or VPAS, Mandatory Course Entry Quiz, Accounts Self Service, Canvas Electronic Grading “Banner Grade Submissions” in Canvas, Wireless network authentication for guests, 4P Configurations, Group Management, phonebill application pre latest system, password expirations, network registration, network registration admin, Frevvo, Undergraduate Admissions, Graduate Admissions, Residency Project, OwlDone
Expected End-user impact: During this time, services that listed above will be unavailable at times.

*************************************************************************************
uAchieve Maintenance
Description of change: OIT will be installing updates to support uAchieve functionalities
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: uAchieve/DARS
Expected End-user impact: During this time, while the system is restarted users will not be able to view or submit audits.

*************************************************************************************
Mail Server Maintenance
Description of change: OIT will be upgrading the software on its spam filtering appliances.
Downtime window start:  3:00 AM
Downtime window end: 4:00 AM
Affected services: Inbound FAU email, Mail relay for smtp.fau.edu
Expected End-user impact: During this time, mail delivery may be delayed or impacted during the maintenance window.

*************************************************************************************
Self-Service wording change
Description of change: OIT will be making changes to Financial Aid SSB pages.
Updated Financial Aid Award texts in Financial Aid Self-service pages.
Changed Financial aid Award to Financial aid offer in every SSB pages.
Changed Award year to Academic year in every SSB pages.
Changed Aid year to Academic year in every SSB pages.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Banner Financial Aid Self-Service
Expected End-user impact: During this time, no end-user impact is expected.

************************************************************************************
Enhance NCAA Financial Aid Information upload process
Description of change: OIT will be enhancing the NCAA Financial Aid information upload process.
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: Student Athletics Department
Expected End-user impact: During this time, no end-user impact is expected.

*************************************************************************************
Touchnet Maintenance
Description of change: The latest version of the BannerConnect component of Touchnet will be installed in production.
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: Touchnet Payment services
Expected End-user impact: During this time, no end-user impact is expected.

*************************************************************************************
Database Maintenance
Description of change: OIT will apply the latest Oracle patchset updates to all production databases
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Banner production, Appworx, Harvest, ODS, FAU Warehouse, IEAP instance, WebFOCUS/ReportCaster
Expected End-user impact: During this time, the services listed above will be temporarily offline while the patches are applied.

*************************************************************************************
Banner XE Admin page SWATTYP update
Description of change:  OIT will be adding additional fields to the SWATTYP Banner view.  These fields include subscores to swattyp view and minor change on admin page swattyp to display them all
Downtime window start: 12:00 AM
Downtime window end: 12:00 AM
Affected services: Owl Forms
Expected End-user impact: During this time, no end-user impact is expected.

*************************************************************************************
OwlForms maintenance
Description of change: OIT will be applying some filters to OwlForms (SWAETBL) to support the Registrar’s Office.
Downtime window start: 11:45 PM
Downtime window end: 12:00 AM
Affected services: OwlForms
Expected End-user impact: During this time, no end-user impact is expected.

*************************************************************************************

Posted in Banner and Admin Systems, Email, Systems

Owl Apps login issue: Google Services “Something went wrong”

Google status shows the following:

2:50 PM
Description:

We are investigating a potential issue with signing into Google services.

We will provide more information by Monday, 2019-08-19 12:45 US/Pacific.

How to diagnose:

Users may have issues signing into Google services. They may receive the error “Something went wrong. Sorry, something went wrong there. Try again.”

Workaround:

There’s no workaround available at this time, but we’ll let you know if we learn of one.

Posted in Educational Technologies, Email, Instructional Technologies, Systems, Uncategorized

[RESOLVED] MYFAU Login having problems

The MYFAU login issue has now been resolved.

Posted in Banner and Admin Systems, Educational Technologies, Email, Systems

[RESOLVED] MYFAU Login having problems

The MYFAU login issue is now resolved.

—–

The MYFAU login is currently not working. We are looking into the issue and will supply an update when available.

Posted in Banner and Admin Systems, Educational Technologies, Email, Systems

OIT Systems Maintenance, Thurs. Aug 1 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 08/01/2019 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

*************************************************************************************
Radius Server Maintenance
Description of change: OIT will be performing security updates of the radius servers that support wireless and Eduroam authentication. There may be temporary interruption as the systems are updated.​
Downtime window start: 10:00 PM
Downtime window end: 12:00 AM
Affected services: On-site wireless, Eduroam
Expected End-user impact: During this time, users may lose WiFi connectivity on campus during the update. Users using Eduroam may have failed authentications while trying to use other institutions’ WiFi.

*************************************************************************************

Florida Shines Authentication
Description of change: The authentication for Florida Shines Transcripts, Transient, and similar authentications will be updated.This update will increase the reliability of the system and improve the performance when users access the Florida Shines Services.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Florida Shines
Expected End-user impact: During this time, no end-user impact is expected. Should errors occur, end users will see an authentication error on the Florida Shines page. OIT can contact the Florida Shines team and alert them of the error. If errors occur Florida Shines (FLVC) will revert the change.

*************************************************************************************

AppStatus Maintenance
Description of change: OIT will be updating the wording on the Appstatus login screen and decision display will be changed.
Downtime window start: 6:40 AM
Downtime window end: 6:55 AM
Affected services:​AppStatus
Expected End-user impact: During this time, AppStatus might be unavailable for about 15 mins while the server updates the webapp

*************************************************************************************

Medical Insurance Integration Setup
Description of change: This is the creation of a new Appworx process to load a file containing student charges for Medical Insurance to the student’s accounts.
Downtime window start: 4:00 AM
Downtime window end: 5:00 AM
Affected services: No impacted services expected
Expected End-user impact: During this time, no end-user impact is expected

*************************************************************************************

SSAR subscores banner load
Description of change: OIT will start loading unofficial test scores from SSAR into Banner
Downtime window start: 12:00 AM
Downtime window end: 12:00 AM
Affected services: SSAR load process
Expected End-user impact: During this time, no end-user impact is expected

*************************************************************************************

EDI Tables cleanup (1st iteration)
Description of change: OIT will be cleaning up error notification records in Banner to improved EDI processes.
Downtime window start: 3:00 AM
Downtime window end: 4:00 AM
Affected services: Three BANNER EDI tables. EDI jobs will not be running at that hour of the morning so the scripts will not interfere with job performance. Removing records from these records will not affect any other tables or processes.
Expected End-user impact: During this time, no end-user impact is expected.

********************************************************************************

Starfish Integration Fix
Description of change: This change is to fix an issue where a certain population of students are excluded during the break in semesters
Downtime window start:5:00 AM
Downtime window end: 6:00 AM
Affected services: No impact to services expected
Expected End-user impact: During this time, no end-user impact expected

*****************************************************************************************

Common App and Residency Solution
Description of change: Banner, the Undergraduate App, The Graduate App, Onbase, and Owldone will all be updated to deliver Common App applications to Banner, new residency related questions to the applications, a new tentative residency setting algorithm, a new residency module to Owldone, and anew residency submission and verification support in Onbase.
Downtime window start: 5:00 AM
Downtime window end: 7:00 AM
Affected services: Undergraduate app, Grad App, Owldone, Banner app load packages, OnBase forms
Expected End-user impact: Applicants will have fewer questions on the applications and a secure online form for submitting related documents. Staff for Grad Admissions, Undergraduate Admissions and Registrar’s residency officers will have new tools.

*************************************************************************************

Office 365 entitlement change
Description of change: OIT will be changing the method for which Office 365 services are enabled for users
Downtime window start: 6:00 AM
Downtime window end: 6:00 AM
Affected services: All Office 365 services
Expected End-user impact: During this time, no end-user impact is expected

*************************************************************************************

FTIC student catalog term update
Description of change: OIT will apply some updates to change FTIC summer students to the Fall catalog
Downtime window start: 6:00 AM
Downtime window end: 6:00 AM
Affected services: Banner
Expected End-user impact: During this time, no end-user impact is expected

*************************************************************************************

Posted in Banner and Admin Systems, Email, Network and Telecom, Systems

OIT Systems Maintenance, Thurs. July 18 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/18/2019 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

******************************************************************************************************************

Mail Server Configuration Change
Description of change: OIT will be making a change to how email recipients are validated.
Downtime window start 7/18/2019 3:00 AM
Downtime window end 7/18/2019 3:00 AM
Affected services: Inbound email, smtp.fau.edu
Affected systems: boc22fortimail01.fau.edu, nwfortimail01.fau.edu
Expected End-user impact: none

Chessboard Certificate Update
Description of change: Update the SSL certificate on chessboard the User Services management tool. ​
Downtime window start 7/18/2019 3:00 AM
Downtime window end 7/18/2019 6:00 AM
Affected services: Password reset tools for user services
Affected systems: chessboard.fau.edu
Expected End-user impact: none

GitLab Certificate Update and Config Changes
Description of change: OIT will be migrating the mail servers that handle smtp.fau.edu to new servers.
Downtime window start 7/18/2019 3:00 AM
Downtime window end 7/18/2019 6:00 AM
Affected services: gitlab​
Affected systems: gitlab.hpc.fau.edu
Expected End-user impact: Gitlab will be turned off an back on again. ​Users who have used the scheduler may see their jobs run 45 minutes earlier than expected. We are also changing the default time zone from UTC to America/New_York, this affects times displayed in gitlab UI.​

BHRIC certificate updates
Description of change: All SSL certificates used on the BHRIC including, Redcap, VMware, and others will be updated to a new Digicert or LetsEncrypt certificate.
Downtime window start 7/18/2019 3:00 AM
Downtime window end 7/18/2019 6:00 AM
Affected services: BHRIC, VMware Horizon​, Redcap, VMware Virtual Center
​Affected systems: redcap1.fau.edu (letsencrypt), redcap2.fau.edu (letsencrypt), redcapstore.fau.edu (letsencrypt), vhealth.fau.edu (digicert), vhealthon.fau.edu (digicert), boc22-h-hv1.health.ad.fau.edu (digicert), boc22-h-vc1.health.ad.fau.edu (digicert)
Expected End-user impact: Users will need to reconnect to their services when they return to their desks should they be connected to VDI over the evening.

BHRIC Servers upgrade from Windows 2012R2 to Windows 2019
Description of change: We have series of Windows servers on BOCA RATON and JUPITER cloud platforms running Windows 2012 R2. These servers will be upgraded to Windows 2019​. Several servers are upgraded successfully. We would like to continue upgrading all servers in 3/4 servers per batch over next few months. ​​
Downtime window start 7/11/2019 3:00 AM
Downtime window end 7/11/2019 6:00 AM
Affected services: Various services on following servers in health domain: boc22-s-adc1, Boc22-s-ps.med, research-mssqlX, boc22-s-sql
Affected systems: boc22-s-adc1, Boc22-s-ps.med, research-mssqlX, boc22-s-sql
Expected End-user impact: NONE is expected​​​

Touchet Maintenance
Description of change: Migrate Touchnet Payment Transaction web service from Oracle Application Server to Tomcat in order to support Oracle database 12c.
Downtime window start 7/18/2019 3:00 AM
Downtime window end 7/18/2019 6:00 AM
Affected services: Touchnet
Affected systems: ctcache1, sctcache2, boc22banxe03, boc22banxe04
Expected End-user impact: Touchnet will be unavailable.

Banner Database Maintenance
Description of change: The production Banner database will be upgraded from Oracle 11gR2 to 12cR2.​
Downtime window start 7/18/2019 3:00 AM
Downtime window end 7/18/2019 6:00 AM
Affected services: Banner production database and any applications that depend on it. Appworx, Harvest, Workflow, Banner Admin Pages, Banner self-service, Touchnet
Affected systems: bannerprd
Expected End-user impact: Affected services will be down during the time of the maintenance.

Secure file server data migration
Description of change: OIT will be moving the data internally on a ​secure file server
Downtime window start 7/18/2019 3:00 AM
Downtime window end 7/18/2019 6:00 AM
Affected services: all shares on andisec
Affected systems: andisec
Expected End-user impact: all shares on andisec will be unavailable during the window

Mail Server Upgrade
Description of change: OIT will be replacing current mail gateways with new appliances.
Downtime window start 7/18/2019 3:00 AM
Downtime window end 7/18/2019 4:00 AM
Affected services: Inbound mail processing for FAU (Office 365 and Gmail)
Affected systems: New Units:boc22fortimail01.fau.edu, nwfortimail01.fau.edu Old Units: bertx.fau.edu, berty.fau.edu, boc22esa01.fau.edu, nwesa01.fau.edu
Expected End-user impact: Ideally none, however there may be some unintended impact if a configuration is missing/incorrect.

BHRIC Servers upgrade from Windows 2012R2 to Windows 2019
Description of change: We have series of Windows servers on BOCA RATON and JUPITER cloud platforms running Windows 2012 R2. These servers will be upgraded to Windows 2019​. Several servers are upgraded successfully. We would like to continue upgrading all servers in 3/4 servers per batch over next few months. ​​
Downtime window start 7/18/2019 3:00 AM
Downtime window end 7/18/2019 6:00 AM
Affected services: Various services on following servers in health domain: boc22-s-adc1, Boc22-s-ps.med, research-mssqlX, boc22-s-sql
Affected systems: boc22-s-adc1, Boc22-s-ps.med, research-mssqlX, boc22-s-sql
Expected End-user impact: NONE is expected​​​

Account Self Service Updates
Description of change: Installing patches and updates to backend services. Adding support for Workday Report to Active Directory Group synchronization​.
Downtime window start 7/18/2019 5:00 AM
Downtime window end 7/18/2019 6:00 AM
Affected services: Accounts Self Service – https://accounts.fau.edu, user manager
Affected systems: um.fau.edu
Expected End-user impact: none, requires a rolling restart of services but should not cause any disruption in services.

Updates to HIPAA Onboarding
Description of change: We are making adjustments to correct an issue related to the on boarding process of HIPAA employees. These changes should not effect existing HIPAA users.
Downtime window start 7/18/2019 5:00 AM
Downtime window end 7/18/2019 6:00 AM
Affected services: ​Database
Affected systems: OIM
Expected End-user impact: This change should correct issues related to passwords synchorzing to newly created HIPAA AD Accounts.

Server Maintenance
Description of change: We will be changing the current www.fau.edu webservers with new webservers that are able to do shibboleth.​
Downtime window start 7/18/2019 6:00 AM
Downtime window end 7/18/2019 7:00 AM
Affected services: www.fau.edu website
Affected systems: www.fau.edu webservers​
Expected End-user impact: No end user impact expted as these webservers are behind bigip.

AutoAdvisor Maintenance
Description of change: Bug fix to the AutoAdvisor integration that exports to StarFish to include a new population for the General Advisor role.​
Downtime window start 7/18/2019 6:45 AM
Downtime window end 7/18/2019 7:00 AM
Affected services: None
Affected systems: ​AutoAdvisor
Expected End-user impact: ​None​

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems, Uncategorized

OIT Systems Maintenance, Thurs. June 20 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/20/2019 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

*************************************************************************************
WebFOCUS Server Maintenance
Description of change: OIT will be applying the Webfocus upgrade 8.2.4​
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services:  WebFOCUS/Leap Ahead Production environment. ​
Affected systems:  IBI servers
Expected End-user impact: During this time, WebFOCUS, MyBits, and the Lead Ahead production environment will be unavailable at times.

*************************************************************************************
DR Password Change Support
Description of change: OIT will be adding disaster recovery support for password reset to backend services.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: accounts.fau.edu – account self service
Affected systems: OIM servers
Expected End-user impact: During this time, no end-user impact is expected. These services are only active in a disaster recovery scenario.

*************************************************************************************
Additional Orgs Added to HIPAAA Worker Report
Description of change: OIT will be applying a change to include automated provisioning and deprovisioning of HIPAA Employees in Health and Wellness / Counseling & Psychological Services , IBRAIN orgs.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Identity Management
Affected systems: ​Snaplogic, Oracle Identity Management System
Expected End-user impact: During this time, no end-user impact is expected.

*************************************************************************************
BHRIC Servers upgrade from Windows 2012R2 to Windows 2019
Description of change: OIT has a series of Windows servers on BOCA RATON and JUPITER cloud platforms running Windows 2012 R2. These servers will be upgraded to Windows 2019​. The first server was upgraded successfully. We are continuing to upgrade all servers in 3/4 servers per batch over next few months. ​This will be the 4th batch.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Various services in health domain
Affected systems: Jupiter Health servers
Expected End-user impact: During this time, no end-user impact is expected​

************************************************************************************
BHRIC Servers upgrade from Windows 2012R2 to Windows 2019
Description of change: OIT has a series of Windows servers on BOCA RATON and JUPITER cloud platforms running Windows 2012 R2. These servers will be upgraded to Windows 2019​. Several servers are upgraded successfully. We are continuing to upgrade all servers in 3/4 servers per batch over next few months. ​
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Various services on following servers in health domain
Affected systems: Boca Health servers
Expected End-user impact: During this time, no end-user impact is expected.

*************************************************************************************

Posted in Email, Systems

Reports of 2Factor/MFA enrollment issues

Users have reported that issues enrolling and activating MFA/2Factor on their user accounts. We have tracked the issue down and will be fixing it between 9 pm and 9:30 pm June 16, 2019. During this period both the student and employee enrollment applications will be offline.

Posted in Banner and Admin Systems, Canvas / LMS, Email, Instructional Technologies, Systems, Workday