[Complete] Single Sign On Upgrade

The Single Sign On System was upgraded early this morning. Please report any issues to the HelpDesk (https://helpdesk.fau.edu).

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Workday

[COMPLETED] Network Maintenance – Boca Raton and HBOI Campuses

The network maintenance scheduled for this morning has concluded and initial testing of core services has been completed. All services are expected to be operating normal at this time.

Posted in Banner and Admin Systems, Email, Network and Telecom, Systems

[RESOLVED] Office 365 Authentication Issues

***UPDATE***

The authentication issue related to Office 365 applications has now been resolved.

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We are experiencing issues with authentication related to Office 365 applications including Outlook Web Access and Sharepoint. We are aware of the issue and investigating.

Posted in Email, Systems

[RESOLVED] Issues with some services and single-sign on (SSO)

** UPDATE **

All services are operating normally at this time.

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We are currently experiencing issues with some services and single-sign on. This impacts services such as Workday, Banner, Canvas and other applications. We are working on resolving the issue as soon as possible.

We apologize for the inconvenience this may cause.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Uncategorized, Workday

[Resolved] Forms.fau.edu email configuration

The email settings used by Forms.fau.edu were updated to improve reliability. Form designs can report issues to mad@fau.edu.

Posted in Email, Systems, Uncategorized

[RESOLVED] Slowness with some services

** UPDATE **

All services are operating normally at this time.

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We are currently experiencing slowness with some services, such as Workday, email, Banner INB, Self-service, and possibly some others. We are currently investigating the issue and will post an update once we know more.

We apologize for the inconvenience.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Google App Status Feed, Instructional Technologies, Network and Telecom, Systems, Uncategorized, Workday

[RESOLVED]Password change/reset delays

Status: 6/21/17 6:45PM

The password change/reset delays have been resolved and are back to functioning as normal.

We appreciate your patience and support.

OIT

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Status: 6/21/17 5:30PM

Please be advised that the issue with password change delays has been resolved, however, the system is currently processing the password changes and should normalize in no more than a couple of hours. If you change your password during this time please be aware that it may take some time to propagate to all systems.

We appreciate your patience.

OIT

 

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Password changes/reset is currently experiencing extended delays. We recommend holding off changing your password until further notice.

We are working with due diligence to resolve this issue.

We appreciate your patience during this time.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Google App Status Feed, Instructional Technologies, Network and Telecom, Systems, Uncategorized, Workday

Complete: Single Sign On (SSO) maintenance

The Single Sign On (SSO) maintenance has been completed successfully and Single Sign On is now online.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Workday

[UPDATED NOTICE] OIT Systems Maintenance, Thurs. June 8 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/08/2017 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

Single Sign On (SSO) maintenance
Description of change: We will be updating the Single Sign On​ logout screen to include the following changes: ​
1. Remove Blackboard and Exchange WebMail links
2. Add Canvas link
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services:  All Single Sign on systems may go offline including, Canvas, Blackboard, Workday, Google Applications, Office 365, and many more.
Affected systems: shibboleth1, shibboleth2, shibboleth3
Expected End-user impact: During the maintenance window, access to applications utilizing FAU NetID logins may be intermittently unavailable including Canvas, Blackboard, Workday, Google Applications, and Office 365

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Server maintenance
Description of change: OIT will be upgrading the VM version of several systems as well as expanding the processor capabilities for some VMs​​​​
Downtime window start: 3:00 AM
Downtime window end: 4:00 AM
Affected services: Labs print server, Appadmin, Canvas import tool, Networking DHCP server, PaperCut, Talisma, College of Medicine admissions website, AFTSS server, University Police – wireless lock control, High Performance Computing Primary DNS and Web Server, IDM, eGrades and BbGoogle​, Starfish, Undergrad app, Middleware Identity Management
Affected systems: appadmin, as5, boc22canvascli, boc22cm102srv10, boc22cm102vrt101mrtg, boc22ora09, boc22pcapp01, boc22pclyprt01, boc22pcoffice01, boc22talweb2, comvmpsql1, comvmweb1, comvmwebdev1, controller, dsr2, dsr3, dsr5, duo, hpc, idm2, idm4p-oel6, madcat1p, pinky, shibboleth2, starfish, ugapp2, wildflymc1, wildflymc2, yakko​
Expected End-user impact: During the maintenance window, access to services including eGrades, Talisma, Lab Printing, Undergrad admission applications, and College of Medicine admission applications will be intermittently unavailable.

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Network Registration maintenance
Description of change: The network registration system will be receiving an updated theme and be switched to a more reliable authentication mechanism. ​
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: All services running on Talon.fau.edu including Chessboard, PrivateEye, Google Password Reset, Password Testing Tool, and others​ will be affected by this update.
Affected systems: talonx1, talonx2
Expected End-user impact: During the maintenance window, access to network registration and other services at the talon.fau.edu domain name may be intermittently unavailable.

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Boca Desktop Software Changes
Description of change:  ​Alertus Desktop software will be installed on user computers.
Downtime window start: 3:30 AM
Downtime window end: 4:00 AM
Affected services: ​N/A
Affected systems:  User PCs​ within FAU\BOC OU
Expected End-user impact: No end-user impact regarding service access is expected. New software will be pushed to computers on Boca campus and part of the FAU Active Directory Domain. As a result, there will be a new icon in the system tray. This icon will be for the new desktop alert system.

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Oracle database maintenance
Description of change: Applying the Oracle upgrade to FAUDW db on host odsprod
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: FAUDW production environment. Webfocus won’t be able to connect to the FAUDW database.​
Affected systems: Odsprod​
Expected End-user impact:  During the maintenance window, access to Webfocus will be intermittent

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Oracle quarterly DB patches (odsprod)
Description of change:  Applying Oracle PSU to DB’s on host odsprod​
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: ODS and FAUDW production environment. Webfocus won’t be able to connect to the ODS or FAUDW databases​
Affected systems: Odsprod
Expected End-user impact: Users will be unable to login to ODS or FAUDW during the period the database is offline.  This should be no longer than 1 hour.​​

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Verasmart upgrade
Description of change: Upgrading Verasmart phone billing server to version 11.3​
Downtime window start: 11:00 PM
Downtime window end: 12:00 AM
Affected services: Phone billing​
Affected systems: Boc22comm1​
Expected End-user impact:  No end-user impact is expected.

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Identity Management Maintenance
Description of change: ​OIT will be performing maintenance on our Identity Management System.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: OIM, OUD, MyFAU, Waveset
Affected systems: boc22oimp1, boc22oimp2​
Expected End-user impact: Changes are being performed on services that Google Applications, MyFAU and password changes rely on. No end-user impact is expected.

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Server maintenance
Description of change: Maintenance will be performed on a redundant DNS server. DNS servers allow a user to access websites and services by using an easy-to-remember name
Downtime window start: 5:00 AM
Downtime window end: 5:30 AM
Affected services:  ​External facing DNS​
Affected systems: ​ns1
Expected End-user impact: No end-user impact is expected.

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems

[RESOLVED] Single Sign On issues

We are currently experiencing issues with single-sign on. The user will be presented with an error message when attempting to sign in to services such as Workday, Canvas, Helpdesk, Blackboard, and any other application that is utilizing single-sign on. Our team is working on restoring services as soon as possible.

We apologize for the inconvenience this may cause.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems, Workday