Password changes are working as intended at this time.
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We are currently experiencing issues with Password changes/resets. We recommend holding off changing your password until further notice.
We are working quickly to resolve as soon as possible.
We appreciate your patience during this time.
OIT
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/27/2018 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Server Maintenance – Inbound email update
Description of change:
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Inbound email
Outbound email: smtp.fau.edu
Affected systems: email servers
Expected End-user impact: During this time there will be minimal to no impact. Outbound email using smtp.fau.edu may be delayed and/or may get bounced back depending on how the individual server is configured. Inbound email may be delayed during the change window.
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Banner Maintenance
Description of change: OIT will be upgrading several Banner modules
These modules include: Student, Account Receivable, and Financial Aid
Downtime window start: 2:00 AM
Downtime window end: 7:00 AM
Affected services: Banner 8, Banner XE, Application Navigator and Self-Service
Affected systems: Banner
Expected End-user impact: During this time, users may not be able to connect to Banner and or Self-Service during the installation.
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Application Maintenance – Forms.fau.edu user and role sync
Description of change: OIT will begin syncing all Employees and their roles into forms.fau.edu’s database one per day.
Downtime window start: 3:00 AM
Downtime window end: 3:00 AM
Affected services: forms.fau.edu
Affected systems: frevvo server
Expected End-user impact: During this time there is no end-user impact. After the change, users will be able to accurately route forms to employees as needed.
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Identity Management
Description of change: Upgrades and patches which may require restart. User management application will be upgraded to v. 0.2.4
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: OIM web servers
Affected systems: Changes are occurring to back end services. User should not see any impact on their existing services due to this changes.
Expected End-user impact: During this time, no end-user impact is expected.
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Jupiter Data Center migration.
Description of change: OIT is condensing 4 Jupiter racks into 2. This will require downtime for all services on the Jupiter campus.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: All services on the Jupiter campus including Domain Authentication, DNS, DHCP, LDAP, application and file share services. All Video Conferencing services.
Affected systems: Jupiter Domain controllers, Jupiter File Servers, VC server equipment, Jupiter Application Servers.
Expected End-user impact: During this time, users will be without the majority of computing services on the Jupiter campus during this 4 hour window. This will include login authentication, Jupiter application and Jupiter server shares, plus all VC services.
There appears to be some intermittent issues accessing Office 365 services at this time. We are monitoring the status with Microsoft and will post any updates as we receive them.
Update from Microsoft:
User impact:
Users may be unable to authenticate or connect to the Office 365 service.
Latest message:
Title: Unable to access Office365 services User Impact: Users may be unable to authenticate or connect to the Office 365 service. Current status: We’ve determined that a data center issue caused a subset of the Office 365 service to become degraded. We’re connecting some of the affected services to an alternate infrastructure, while remediating the underlying issue within the datacenter. Scope of impact: Impact is specific to a subset of users who are served through the affected infrastructure. Start time: Tuesday, September 4, 2018, at 9:09 AM UTC Preliminary root cause: A data center issue caused a subset of the Office 365 service to become degraded.
OIT
Issue has been resolved. You now should be able to log in to FAU services.
OIT
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We are currently experiencing issues with single-sign on. This impacts services such as Workday, MYFAU and Canvas. We are working on resolving the issue as soon as possible.
We apologize for the inconvenience this may cause.
OIT
Issue has been resolved. Password changes and resets are back to normal.
OIT
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We are currently experiencing issues with Password changes/resets. We recommend holding off changing your password until further notice.
We are working quickly to resolve as soon as possible.
We appreciate your patience during this time.
OIT
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/26/2018 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Event Management Software Upgrade
Description of change: OIT will be updating the front and back end components for the EMS platform.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: EMS Desktop clients, Virtual EMS http://events.fau.edu/VirtualEMS, Master Calendar http://events.fau.edu/MasterCalendar
Affected systems: FAU app and web server
Expected End-user impact: During this time, EMS (both web and desktop client) and Master Calendar will be unavailable. End-users will need to upgrade to new EMS client on desktop. Instructions were provided via email.
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Appworx and Harvest Database Maintenance
Description of change: Migrating the database for production Appworx and Harvest from Solaris to Linux.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Production Appworx and Harvest
Affected systems: enzo/oracleapps
Expected End-user impact: During this time, Appworx and Harvest will be unavailable. This will impact Appworx jobs that run during this time.
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Identity Management Updates
Description of change: OIT will install patches and upgrades to Oracle Identity Manager to enhance certain features.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Identity Management (OIM)
Affected systems: OIM servers
Expected End-user impact: During this time, no end-user impact is expected. Changes are occurring to back end services and will not require any downtime.
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Server Maintenance
Description of change: We are making improvements to the servers that store user related information.
Downtime window start: 5:00 AM
Downtime window end: 5:30 AM
Affected services: Servers that rely on ldapboc0 and ldapboc1
Affected systems: LDAP servers
Expected End-user impact: During this time, no end-user impact is expected. The change involves redirecting users from old servers to newer servers that are already in service.
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Two-Factor authentication for College of Business Azure Admin users
Description of change: OIT will enable two-factor (DUO) for College of Business Azure Admin users
Downtime window start: 6:00 AM
Downtime window end: 7:00 AM
Affected services:Shibboleth ADFS integration
Affected systems: Shibboleth servers
Expected End-user impact: College of Business Admin Users will be prompted for two factor when they login to Office 365.
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Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 7/5/2018 from 3:00 AM to 8:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Server Upgrade and Maintenance
Description of change: OIT will be upgrading the components of several systems to resolve bugs and add support for newer hardware.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected Services: ADFS, Shibboleth, Banner DR
Affected systems: andisecbigipnw, dhcpnwrdc1, dnsnw1, ds2p, eprintnw, exchangeca04, exchangemb05, jenkins, ldapnw1-el6, lintalon1nw, lists, madcatdr, metadatadr, nautilus, nwadfs, nwadfs.fau.cc, nwadfsp, nwadfsp.fau.cc, nwchessboard, nwdns, nwmgmt, nwmssql11, nwmssql12, nwnasmvi, nwoudd01, nwoudp01, nwoudt01, nwoudt02, nwrdcbanxe01, nwrdcbanxe02, nwrdcbanxe03, nwrdcbanxe04, nwrdcbanxe05, nwrdcnaconv, nwrdcoimp1, nwrdcoimp2, nwrdcoimwebp1, nwrdcoimwebp2, nwrdcora01, nwrdcuachieve1, nwrdcvcenter1, nwrdslic, sctformsdr, sctformsdr2, shibboleth3p, talonnw, wordpressnw
Expected End-user impact: No end user impact is expected
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Library fileserver maintenance
Description of change: The library’s file server will undergo hardware maintenance
Downtime window start: 6:00 AM
Downtime window end: 6:30 AM
Affected services: All file shares on boc22libfs
Affected systems: boc22libfs
Expected End-user impact: file shares on boc22libfs will be unavailable during the window
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Change Mail Transport Rule
Description of change: OIT will be making a change to the College of Medicine’s mail transport rule.
Downtime window start: 8:00 AM
Downtime window end: 8:00 AM
Affected services: Exchange Online / Office 365 mail
Affected systems: Exchange Online / Office 365 mail
Expected End-user impact: None.
We will be performing a short update to the Admissions and forms server at 4 am Friday the 22th. These services will be offline for approximately an hour while we increase the resources allocated to the machine.
If you experience difficulty accessing forms.fau.edu or the admissions applications please contact the Help Desk at your earliest convenience.
Early this morning we experienced issues with single sign on. This affected several of our services such as Banner and FAU Self-Service.
The issue has been resolved and all services should be accessible at this time. If you continue having issues please contact the OIT Help Desk 561.297.3999.
We apologize for the inconvenience this may have caused.
OIT
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/07/2018 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Single Sign On Certificate Upgrade
Description of change: OIT is upgrading the certificate for Microsoft Single Sign On Services.
Downtime window start: 3:00 AM
Downtime window end: 4:00 AM
Affected services: Office 365, College of Business Streaming Authentication, Skype for Business, Single Sign On
Affected systems: Metadata server, shibboleth servers
Expected End-user impact: During this time, users may loose the ability to login to Office 365 during the upgrade.
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Updates to Self Service Account
Description of change: Applying Security and Upgrades to Account Self Service Site
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Account Self Service
Affected systems: Identity Management
Expected End-user impact: During this time, no end user impact is expected. Users will continue to use the services as normal.
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Decomission Mail Server
Description of change: OIT will be decomissioning a legacy mail server.
Downtime window start: 8:00 AM
Downtime window end: 8:00 AM
Affected services: Exchange Client Access and mail relay
Affected systems: Exchange server
Expected End-user impact: During this time, end users will be unable to relay mail through ExchangeCA03.
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