OIT System Maintenance Thurs. March 8 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/08/2018 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

*************************************************************************************
Windows configuration and deployment system upgrade
Description of change: The system providing configuration, deployment and updates to Windows clients will be upgraded to the latest version
Downtime window start: 3:00 AM
Downtime window end: 6:30 AM
Affected services: OS deployments, app installs, windows updates from SCCM
Affected systems: boc22sccm
Expected End-user impact: During this time, all OS deployments, app installs, windows updates from sccm will be unavailable

*************************************************************************************
Patch Tomcat FAU Apps
Description of change: Applying latest patches for Apache Tomcat servers.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: FAU Financial Aid Quiz, Account Self Service, ACH Payments
Affected systems: tuna1p.fau.edu, tuna2p.fau.edu, boc22oimwebp1.fau.edu, boc22oimwebp2.fau.edu​​
Expected End-user impact: During this time, users may loose access to websites running services. ​

*************************************************************************************
Upgrade Jira from 7.2.3 to 7.8.0
Description of change: Upgrade Jira from 7.2.3 to 7.8.0​. Migrate it’s database from mysql01 to boc22mysql02 for mysql verisoning support.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Jira, Jira Reports
Affected systems: Jira​
Expected End-user impact: During this time, Jira will be unavailable

*************************************************************************************

Posted in Email, Systems

University Form Server

Some forms hosted on the University Form Server (Frevvo) are returning errors when the form is submitted. We are working with the software vendor to resolve the issue and will update this post as we learn more. We will be implementing a work around to the problem at 10 pm March 1st, 2017. If you have any questions please contact Helpdesk.fau.edu. 

List of the affected Forms:

  • HR Onboarding
  • FAU Alerts
  • Admissions Self Reported Test Scores
Posted in Banner and Admin Systems, Email, Systems, Workday

OIT Systems Maintenance, Thurs. March 1 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/01/2018 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

*************************************************************************************
University Form Server Upgrade (Frevvo)
Description of change: OIT will be upgrading the University form server (Frevvo) to provide new features and resolve several problems reported by users.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Frevvo Form Server, examples: Admissions Applications, Immunization Forms, Test Score Collecting Forms, and many more
Affected systems: Frevvo1.fau.edu
Expected End-user impact: During this time, users will not be able to edit or submit data to new or existing Frevvo forms

*************************************************************************************
Email Auditing Change
Description of change:  OIT will be enabling mailbox auditing for all office 365 mailboxes.
Downtime window start: 8:00 AM
Downtime window end: 9:00 AM
Affected services: Office 365 / Exchange Online​
Affected systems:  Office 365 / Exchange Online​
Expected End-user impact: During this time no end-user impact is expected.

Posted in Email, Systems

Office 365 DKIM Maintenance – COMPLETED

We will be performing maintenance on how Office 365 signs email for users with “@fau.edu” addresses. This will be a transparent change, no end user interaction is required.

 

Maintenance is completed. If you have any issues with sending email through Office 365 please open a ticket with the Help Desk with all relevant details.

Posted in Email, Systems

Flashgordon DKIM Signing Maintenance – COMPLETED

We will be configuring DKIM signing on flashgordon shortly. During the configuration the mail delivery service may be restarted multiple times. If you have issues sending mail through flashgordon please wait 10-15 minutes and then try again.

 

Maintenance is complete, if you experience any issues sending email through flashgordon please open a ticket with the help desk.

Posted in Email, Systems

[RESOLVED] – Malwarebytes Update causing network connectivity issues

UPDATE:

Today at 1:55PM, Malwarebytes released v.12 update that has fixed the network connectivity problem. OIT has tested the update and can confirm that it resolves the issues.

We highly recommend rebooting your computer at your earliest convenience after the update is installed.

If you continue to experience issues, please contact the OIT Help Desk for assistance.
561.297.3999 or helpdesk.fau.edu

OIT

******************************************************************************************************

Earlier today Malwarebytes released a signature update that is causing computers to lose network connectivity. This is a widespread issue and are affecting anyone who has Malwarebytes installed.

The temporary workaround is to disable Malicious Web Protection under Settings. This will restore network connectivity. Once Malwarebytes releases a new update the Malicious Web Protection feature should be turned on again.

We will be monitoring the status of this issue and apologize for the inconvenience this may cause.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Google App Status Feed, Instructional Technologies, Network and Telecom, Systems, Uncategorized, Workday

OIT Systems Maintenance, Thurs. Jan 18 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 01/18/2018 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

*************************************************************************************
Single Sign On Upgrade
Description of change: Single Sign On will be updated to prompt users to provide important information when login in to specific sites and services.​
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Single Sign On – All services such as Banner Self Service, Workday, Canvas, Office 365, and others which use Single Sign On​
Affected systems: shibboleth1p, shibboleth2p, shibboleth3p
Expected End-user impact: Users may have difficulty logging into Canvas, Workday, Self Service and other services while upgrades are being performed. ​

*************************************************************************************
Email System Change
Description of change:  OIT  will be adding a feature to the email system to reduce the prevalence of fake emails sent from FAU addresses.
Downtime window start: 5:00 AM
Downtime window end: 7:00 AM
Affected services: email
Affected systems: bertx, ironportnw, boc22esa02, nwesa02
Expected End-user impact: During this time, regular email users should see no problems. Legitimate email senders who have not pre-arranged with OIT to either verify or relay their email will probably experience erratic delivery of their emails.  The emails will either end up in recipients’ spam/junk folders or simply not delivered due to non-compliance.

*************************************************************************************
Papercut security enhancement
Description of change: Disallow any cryptographic protocol below TLS 1.2.
Downtime window start: 4:00 AM
Downtime window end: 7:00 AM
Affected services:  Papercut printing.
Affected systems: Boc22pcapp01 and Boc22pcapp02.
Expected End-user impact: During this window Papercut printing will be available sporadically.

*************************************************************************************
Add additional disk space to Jira/Confluence’s production server
Description of change: Increase the disk space on jira.fau.edu. This will require a reboot to allocate the new space.​
Downtime window start: 5:00 AM
Downtime window end: 5:30 AM
Affected services: Confluence and Jira
Affected systems:  N/a
Expected End-user impact: Jira and Confluence will be down for the reboot

*************************************************************************************

Posted in Email, Systems

Possible delays in password changes

We are applying updates during the winter break that may cause delays in password changes. Please be aware we are actively monitoring the process.

 

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Systems, Uncategorized

OIT Systems Maintenance, Thurs. Nov 30 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches, and other health checks on Thursday, 11/30/2017 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:
************************************************************************************

Canvas Maintenance
Description of change: OIT will be performing maintenance on Canvas. No disruption of service is anticipated.
Downtime window start: 5:00 AM
Downtime window end: 5:00 AM
Affected services: Canvas
Affected systems:  boc22devproc, Canvas – Hosted
Expected End-user impact: During this time, no downtime is expected. Once the update has been completed, users with a preferred name set in Workday or Banner will see the change in Canvas.

*************************************************************************************

Updates to FAU Account Self Services portal
Description of change: OIT will be applying patches to the backend systems to improve the account claiming process for users.
Downtime window start: 5:00 AM
Downtime window end: 5:30 AM
Affected services: OIM, OUD, MyFAU, Waveset, DSEE, Google Apps and Gmail
Affected systems: boc22oimp1, boc22oimp2
Expected End-user impact: During this time, no end-user impact is expected. Changes should not cause any loss of services or impact access to any sites.

*************************************************************************************

Email System Maintenance
Description of change: OIT will be preforming steps on the email system to enable additional encryption options​
Downtime window start: 6:00 AM
Downtime window end: 6:15 AM
Affected services: All Office 365 email users
Affected systems: Exchange 365​
Expected End-user impact: During this time, no end user impact is expected

*************************************************************************************

Server Maintenance
Description of change:  OIT will be moving several IPs from the old load balancer to the new load balancer hardware.​​
Downtime window start: 4:30 AM
Downtime window end: 6:00 AM
OIT Units involved in the change  Systems, fauapps
Affected services: Coldfusion apps,  OIM and anything that authenticates off OIM, alertportal.fau.edu, pinkypass, owlrec, hpc website,
Affected systems: boc22cfdev.fau.ed, boc22cfprod.fau.edu, boc22oudp.fau.edu, alertportal.fau.edu, ugapp.fau.edu, owlrec.fau.edu, pinkypass.fau.edu, hpc.fau.edu​
Expected End-user impact:  During this time, users will not be able to access the services listed above for about 10 minutes at a time while the IPs are being moved from the old load balancer to our new load balancer.

*************************************************************************************

Oracle Server Maintenance
Description of change:  OIT will be applying the latest Oracle quarterly patch updates to the production ​databases.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Banner production, Report Caster production, Oracle Identity Manager production, Identity Manager (IDM) production, ODS production, MSOP instance
Affected systems: bannerprd, boc22ora01, boc22ora03, boc22ora​05, boc22ora07, odsprod
Expected End-user impact: During this time, services listed above will be unavailable​

*************************************************************************************

Server Chassis Maintenance
Description of change: OIT/Systems will be performing maintenance on a server chassis
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: SSO, DHCP, DNS, LDAP, Network Monitoring​,
Affected systems: Boca 96 VRTX, BOC96HV01, BOC96HV02, BOC96ESXI01, BOC96ESXI02, boc96dns, dhcpboc1, dhcpboc18, dnsboc1, ldapboc1, ldapboc1-el6, overwatch, shibboleth2p​​,
Expected End-user impact: During this time, services listed above will be unavailable. Most services are redundant, however SSO may be intermittenly unavailable

*************************************************************************************

Digital Signage Improvements
Description of change: OIT will be upgrading Fourwinds digital signage from 5.1.1 to 5.4 for the Marketing department.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Four Winds digital signage for the Marketing on-prem players.
Affected systems:  3 Marketing on-prem content players.
Expected End-user impact:  During this time, the Marketing department will not be able to manipulate content during the upgrade, however, existing content will continue to be displayed. Once the upgrade is complete, OIT will need to update the 3 content players as well as any computer using Content manager for these 3 players.

*************************************************************************************

Posted in Banner and Admin Systems, Educational Technologies, Email, Google App Status Feed, Systems, Uncategorized

Single Sign On Update

The single sign on system will be updated at 1 am November 10, 2017. This may briefly affect users authenticating to Workday, Canvas, OwlApps, and other services.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Systems, Video Conferencing, Workday