Complete: Single Sign On Maintenance

The Single Sign On System maintenance has been completed. Please report any difficulties logging into the Helpdesk.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Network and Telecom, Systems, Video Conferencing, Workday

OIT Systems Maintenance, Thurs. Aug 3 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 08/03/2017 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Server Maintenance – Mail Routing changes
We will be changing the way email is routed from our on-premises servers.​
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: On-Premises ​Exchange
Affected systems: ExchangeCA01.ad.fau.edu, ​ExchangeCA03.ad.fau.edu, ​ExchangeCA04.ad.fau.edu,
Expected End-user impact:  During this time, minimal impact on users is expected. Sending an email through our on-premises exchange transport servers may fail when the service is restarted. Office 365 will not be affected.

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Application maintenance – Single Sign On Page Adjustments
The Office of Information technology will be making small adjustments to the login system to improve usability and reliability
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Shibboleth, CAS, SSO
Affected systems: shibboleth1p, shibboleth2p​
Expected End-user impact:  During this time, users may be redirected to wordpress.fau.edu during this period. Single sign on will fail over between each server when they restart.

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Server maintenance (Davie campus) –   Update Switch Firmware
OIT will be updating the firmware on a switch.
Downtime window start: 4:00 AM
Downtime window end: 5:00 AM
Affected services:  The following services for the Davie campus:
Active Directory, Papercut, SCCM, DHCP, DNS, LDAP​,
Affected systems: dav90hv01, dav90hv02, da​v90pcprt01, dav90sccmdp01, davdcfau01, davdcirm01, dhcpdav1​, dnsdav1, ldapdav1​
Expected End-user impact: During this time, the affected systems will not be available during the change window.

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Server maintenance – Identity Management Systems (idm.fau.edu)
OIT is moving the idm.fau.edu server to a more suitable network for its usage.​
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: The IDM webpage
Affected systems: idm.fau.edu​
Expected End-user impact:  During this time, users may not be able to login to the idm site for a few minutes while the IP is changed​

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Server maintenance
We are moving several servers to a more suitable network for their usage.
Downtime window start: 5:00 AM
Downtime window end:  6:00 AM
OIT Units involved in the change  Systems, fauapps
Affected services:  owlapp and gradrates.​
Affected systems: owlapp.fau.edu, gradrates.fau.edu​,
Expected End-user impact:  During this time, owlapp and gradrates may be unavailable for a minute while DNS is pushed to point to the new IPs.  As such some users may experience connection issues while trying to access these servers.​

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Posted in Banner and Admin Systems, Email, Systems

[RESOLVED]Password changes/resets are currently unavailable

Password changes and resets are functioning and the issue is resolved.

We apologize for any inconvenience.

OIT

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Password changes/resets are currently experiencing extended delays. We recommend holding off changing your password until further notice.

We are working with due diligence to resolve this issue.

We appreciate your patience during this time.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems, Uncategorized

[Complete] Single Sign On Upgrade

The Single Sign On System was upgraded early this morning. Please report any issues to the HelpDesk (https://helpdesk.fau.edu).

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Workday

[COMPLETED] Network Maintenance – Boca Raton and HBOI Campuses

The network maintenance scheduled for this morning has concluded and initial testing of core services has been completed. All services are expected to be operating normal at this time.

Posted in Banner and Admin Systems, Email, Network and Telecom, Systems

[RESOLVED] Office 365 Authentication Issues

***UPDATE***

The authentication issue related to Office 365 applications has now been resolved.

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We are experiencing issues with authentication related to Office 365 applications including Outlook Web Access and Sharepoint. We are aware of the issue and investigating.

Posted in Email, Systems

[RESOLVED] Issues with some services and single-sign on (SSO)

** UPDATE **

All services are operating normally at this time.

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We are currently experiencing issues with some services and single-sign on. This impacts services such as Workday, Banner, Canvas and other applications. We are working on resolving the issue as soon as possible.

We apologize for the inconvenience this may cause.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Uncategorized, Workday

[Resolved] Forms.fau.edu email configuration

The email settings used by Forms.fau.edu were updated to improve reliability. Form designs can report issues to mad@fau.edu.

Posted in Email, Systems, Uncategorized

[RESOLVED] Slowness with some services

** UPDATE **

All services are operating normally at this time.

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We are currently experiencing slowness with some services, such as Workday, email, Banner INB, Self-service, and possibly some others. We are currently investigating the issue and will post an update once we know more.

We apologize for the inconvenience.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Google App Status Feed, Instructional Technologies, Network and Telecom, Systems, Uncategorized, Workday

[RESOLVED]Password change/reset delays

Status: 6/21/17 6:45PM

The password change/reset delays have been resolved and are back to functioning as normal.

We appreciate your patience and support.

OIT

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Status: 6/21/17 5:30PM

Please be advised that the issue with password change delays has been resolved, however, the system is currently processing the password changes and should normalize in no more than a couple of hours. If you change your password during this time please be aware that it may take some time to propagate to all systems.

We appreciate your patience.

OIT

 

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Password changes/reset is currently experiencing extended delays. We recommend holding off changing your password until further notice.

We are working with due diligence to resolve this issue.

We appreciate your patience during this time.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Google App Status Feed, Instructional Technologies, Network and Telecom, Systems, Uncategorized, Workday