Telecommunications maintenance – April 9 – 12

Communication Infrastructure will be performing emergency maintenance to the Telecommunications and Voice servers between 9:00 p.m. on Friday, April 9 and 3:00 a.m. on Saturday, April 10, 2021.  Additional maintenance will take place between 9:00 p.m. on Sunday, April 11 and 1:00 a.m. on Monday, April 12, 2021.

During the maintenance window, there may be a 5 minute disruption to the campus voice, voicemail, and telephone networks.

If you experience any difficulties after the times outlined above, please contact the FAU help desk at https://helpdesk.fau.edu or 561-297-3999 for immediate assistance.

Thank you

Posted in Network and Telecom

[COMPLETED][NETWORK MAINTENANCE] Boca Raton Campus March 21st from 12:00 a.m. until 2:00 a.m.

The network maintenance scheduled for this morning has been completed.

Posted in Network and Telecom

[COMPLETED][NETWORK MAINTENANCE] Jupiter Campus – Saturday 12:00 a.m. until 2:00 a.m.

The network maintenance scheduled for the Jupiter campus from 12:00 a.m. until 2:00 p.m. has been completed. We currently all services to be operating normally.

Posted in Network and Telecom

[NETWORK MAINTENANCE] Boca Raton Campus – Sunday March 21st from 12:00 a.m. until 2:00 a.m.

OIT will be performing core network maintenance on the Boca Raton campus on Sunday March 21st from 12:00 a.m. until 2:00 a.m. During this time there will be a series of short network disruptions on the Boca Raton campus affecting all network connectivity including access to the internet, access to other campuses, and access to services on the Boca Raton campus.

Posted in Network and Telecom

[NETWORK MAINTENANCE] Jupiter Campus – Saturday March 20th from 12:00 a.m. until 2:00 a.m.

OIT will be performing core network maintenance on the Jupiter campus on Saturday March 20th from 12:00 a.m. until 2:00 a.m. During this time there will be a series of short network disruptions on the Jupiter campus affecting all network connectivity including access to the internet, access to other campuses, and access to services on the Jupiter campus.

Posted in Network and Telecom

[RESOLVED] – Help desk system – Service interruption

**UPDATE**

This morning we received confirmation from Teamdynamix that this issue has been resolved and services have been fully restored.

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Teamdynamix is experiencing issues with their DNS provider. This may cause issues connecting to helpdesk.fau.edu and helpdesk.fau.edu/tdnext.

We will update this post as more information becomes available.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Research Computing, Systems, Uncategorized, Workday

[COMPLETED] Network maintenance affecting SSO

The network maintenance scheduled for this morning has been completed. All services are expected to be fully functional at this time.

Posted in Network and Telecom

[SSO Maintenance] Network Maintenance affecting SSO – Tuesday March 16th from 6:00 a.m. until 6:30 a.m.

OIT will be performing network maintenance on Tuesday March 16th between 6:00 a.m. until 6:30 that may briefly impact SSO logins. During this time users may experience a momentary delay or timeout when signing into SSO.

Posted in Network and Telecom, Systems

OIT Systems Maintenance, Thurs. March 11 from 3:00am to 7:00am

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/11/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server Maintenance
Downtime window start: 3/11/2021 6:00 AM
Downtime window end: 3/11/2021 6:15 AM
Affected services: FAU main webpage
Expected End-user impact: There is no end-user impact expected during the maintenance window.

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Modify indicator column to Identity Manager view
Downtime window start: 3/11/2021 3:00 AM
Downtime window end: 3/11/2021 5:00 AM
Affected services: Not Applicable
Expected End-user impact: There is no end-user impact

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Remote Voice Server Maintenance
Downtime window start: 3/11/2021 9:00 PM
Downtime window end: 3/12/2021 12:00 AM
Affected services: All Remote phones, call center users, and Jabber Services
Expected End-user impact: All remote desk phones and Jabber clients will lose connection for about 30 seconds during the upgrade. After the upgrade is completed all clients should automatically re-register.

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Posted in Network and Telecom, Systems

[Resolved] FAU experiencing internet issues

UPDATE: The issue has been resolved and users should be able to connect without issues now.

 

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FAU is currently experiencing internet  problems that may make it hard or slow to connect to systems and sites. It is being investigated and will post an update when we have more information.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Research Computing, Systems, Uncategorized