[NETWORK MAINTENANCE] Harbor Branch Oceanographic Institute (HBOI) Monday October 26th from 5:00 a.m. until 7:00 a.m.

OIT Will be performing maintenance on core network equipment on the HBOI campus on Monday October 26th from 5:00 a.m. until 7:00 a.m. During this time, there will be periods of disruption to services at HBOI, connectivity to the internet, and connectivity to other campuses.

Posted in Network and Telecom

[NETWORK MAINTENANCE] Jupiter Campus Sunday October 25th from 5:00 a.m. until 7:30 a.m.

OIT will be performing maintenance on core network equipment on the Jupiter campus from 5:00 a.m. until 7:30 a.m. this upcoming Sunday. During this time there may be intermittent connectivity to services at Jupiter, connectivity from Jupiter to the internet, and connectivity from Jupiter to other campuses.

Posted in Network and Telecom

[COMPLETED][NETWORK MAINTENANCE] Northwest Regional Data Center (NWRDC) Wednesday morning

The network maintenance scheduled this morning for NWRDC has been completed.

Posted in Network and Telecom

[NETWORK MAINTENANCE] Northwest Regional Data Center (NWRDC) Wednesday a.m.

OIT will be performing network maintenance on core network equipment at NWRDC on Wednesday October 21st from 5:30 a.m. until 7:30.a.m. There will be several outages affecting access to FAU resources at NWRDC during the window, however core FAU services housed elsewhere will be unaffected.

Posted in Network and Telecom

[Resolved]Remote Desktop issues

We have identified the issue and it has been resolved. Please reboot your laptop or home computer, connect to VPN, and then try to Remote Desktop to your computer again.

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We are receiving multiple reports of users unable to remotely connect (Remote Desktop) to computers on campus. We are currently investigating and will update once we have more information.

OIT

Posted in Network and Telecom, Systems, Uncategorized

Network maintenance on Wednesday November 11 at 5:30 am

OIT will be performing upgrades and enhancements to several FAU network segments between 5:30 a.m. and 7:00 a.m. on Wednesday, November 11.  During the maintenance window, there will be a 25 minute disruption to the campus wired networks. Wireless and Voice network segments will not be affected.

If you experience any difficulties after the times outlined above, please contact the FAU help desk at https://helpdesk.fau.edu or 561-297-3999 for immediate assistance.

Thank you

Posted in Network and Telecom

[COMPLETED] SSO Maintenance 9/13/2020 at 9:00 PM

OIT will be performing maintenance tonight (9/13) at 9:00 PM to re-enable the health attestation prompt on the Single Sign-On (SSO) screen. There will be a quick restart of the sign-on servers and users may receive an authentication error during this time.

 

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Research Computing, Systems, Workday

Global CenturyLink internet Outage may affect access to some FAU services

Global CenturyLink internet Outage may affect access to some FAU services such as Workday and Duo Mobile. It appears to be impacting Comcast/Xfinity customers with some services.

We are monitoring the situation and will update as soon as more information is available.

OIT

Posted in Network and Telecom, Systems, Uncategorized, Workday

Research Computing Cluster Logins

A bad fiber line on the Jupiter Campus is affecting the Research Computing equipment performance. The infrastructure team is investigating and during this investigation logins and file system operations will be impacted for short periods of time. We will update this post as we learn more.

Posted in Network and Telecom

Single Sign-On Update

08-23-2020 5:00 pm – 5:30 pm

OIT will be updating the Single Sign-on System to correct a performance issue that was recently discovered. During this window, there will be a short period of time where users receive an error when attempting to login to any single sign-on enabled service.

Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Network and Telecom, Systems, Video Conferencing, Workday