OIT Systems Maintenance, Thurs. Nov 15 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 11/15/2018 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Account Self Service
Description of change:  OIT will upgrade the Account Self-Service portal to correct a problem related to updating your password while logged in.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: accounts.fau.edu
Affected systems: OIM Web servers
Expected End-user impact: During this time, account self-service portal will be unavailable. After the change, users will be able to correctly change their password when logging in to the Account Self-Service portal.

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DPM – Software upgrade
Description of change: OIT is upgrading all of the production DPM servers from UR4 to UR6.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Backups for production VMs and physical desktops using DPM as their backup method.​
Affected systems:  SCDPM, boc22dpmus, nwdpmus. All client agents managed by these 3 servers.​
Expected End-user impact:  During this time, backups will be paused at various times between 3AM and 7AM.​

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Server and Client Maintenance
Description of change: OIT will be upgrading server and client software for the Event Management Software suite.
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: EMS
Affected systems: Servers related to EMS
Expected End-user impact:  During this time, there will be minimal end user-impact. End users will need to relaunch their desktop clients when they come into the office.

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Banner Maintenance
Description of change: OIT will apply 25Live/LYNX upgrade scripts for the Registrar’s office in Banner production.
Downtime window start: 5:00 AM
Downtime window end: 7:00 AM
Affected services: No impact on running services.  This will enable a new application to interface with Banner.
Affected systems: Banner production
Expected End-user impact: During this time, no end-users impact on is expected.

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SecureDoc Server Updates
Description of change: OIT will be updating the SecureDoc Enterprise software on the host VM.
Downtime window start: 5:00 AM
Downtime window end: 7:00 AM
Affected services: SecureDoc autoboot will be down sporadically during restarts.
Affected systems: SecureDoc Server
Expected End-user impact: During this time, no end-user impact is expected. The only issue would be that machines would not be able to autoboot during server restarts. The user would still be able to log in manually.

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DC VLAN Moves Phase 3
Description of change: OIT will be moving Data Center Vlans to the new DC01 core for service to Data Center Servers and ToR devices.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Services hosted on the servers on these subnets.
Affected systems: DataCenter Devices
Expected End-user impact: During this time, services on these server subnets will be disrupted during the move. ​

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Posted in Banner and Admin Systems, Email, Network and Telecom, Systems

Jupiter Network Maintenance – 11/9/2018

OIT will be performing network maintenance on the Jupiter campus on Friday, November 9 from 5:00 a.m. until 6:30 a.m. The purpose of this maintenance is to create a new network segment for High Performance Computing.  There will not be any loss of connectivity associated with this maintenance.

Thank you

Posted in Network and Telecom, Uncategorized

OIT Systems Maintenance, Thurs. Oct 18 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/18/2018 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Application Maintenance – New Frevvo Servers
Description of change: Upgrade the University Form server from a virtual machine to a physical device. This will resolve a bug we are experiencing that causes the form service to crash. ​
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Forms, Admissions Applications, Application Status Portal
Affected systems: frevvo server​
Expected End-user impact: During this time, web users will not be able to submit or lookup the results of forms.​

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Application Maintenance – Identity Management
Description of change: OIT will add the Preferred First Names as an optional attribute to SSO, apply Workday Employee Feed Bug fixes, and additional upgrades and patches which may require restart.​
Downtime window start: 12:00 AM
Downtime window end: 6:00 AM
Affected services: Identity Management
Affected systems: Identity Management, LDAP
Expected End-user impact: During this time, these changes only affect back-end services and should not impact users.

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Banner Maintenance
Description of change: OIT will be upgrading several Banner modules, such as Student Financial Aid, General, Accounts Receivable, and Admin Commons
Downtime window start: 2:00 AM
Downtime window end: 7:00 AM
OIT Units involved in the change AS and DBA Teams
Affected services: Banner 8, Banner XE, Application Navigator and Self-Service
Affected systems: Banner
Expected End-user impact: During this time, users may not be able to connect to Banner and or Self-Service during the installation.

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Update license server to support new Office and Server versions
Description of change: OIT will be updating the Microsoft license server to support new versions of Office and Server
Downtime window start: 6:00 AM
Downtime window end: 6:05 AM
Affected services: Windows and Office product activation
Affected systems: Windows licensing server
Expected End-user impact: During this time, no end-user impact is expected

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Canvas User Management Tool Update
Description of change: OIT will be applying an update to the Canvas User Management tool that is used by Continuing and Executive Education to manage their non-FAU accounts in Canvas​.
Downtime window start: 6:00 AM
Downtime window end: 6:10 AM
Affected services: Only the tool itself will be unavailable as the update is applied.​
Affected systems: Only the tool itself will be unavailable as the update is applied.​​
Expected End-user impact: During this time, the users that use the tool will be unable to use it during the update. All of the users of the tool have been notified.
​NOTE: This tool’s availability will in no way affect the availability of Canvas itself.

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Identity Management
Description of change: Install Oracle Critical Patch Updates for Identity Management environment. We ran out of time during the last maintenance window and these patches were held back.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Oracle Identity Manager, Password sync, Account Claiming
Affected systems: OIM servers
Expected End-user impact: Users will not be able to claim their accounts or reset passwords while the system is being restarted during the window.

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Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems

[RESOLVED]Degraded Services Single Sign On, DHCP, DNS

Issue is resolved and services are fully online.

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DHCP, DNS, Single Sign On, Network Monitoring, and EDURoam may experience delays and possible errors this morning due to an issue with a device in Building 96. Information Technology is working on resolving the issue and will update this notice as we learn more.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Network and Telecom, Systems, Video Conferencing, Workday

[Resolved] Network outage building 96

The network outage in building 96 has been resolved.

Thank you

Posted in Network and Telecom

Network outage building 96

We have received reports of a network outage in building 96. We are currently investigating the cause and working to resolve as soon as possible.

OIT

Posted in Network and Telecom

OIT Systems Maintenance, Thurs. Oct 4th from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/04/2018 from 12:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Identify Management
Description of change: Add HIPAA role to Oracle Identity Manager​ and sync to OUD
Downtime window start: 12:00 AM
Downtime window end: 7:00 AM
Affected services: Oracle Identity Manager
Affected systems: boc22oimp
Expected End-user impact: Password changes may be delayed a few minutes during the time. No services will be restarted.

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Application Maintenance – Forms.fau.edu user and role sync
Description of change: OIT will begin syncing all Employees and their roles into forms.fau.edu’s database one per day.
Downtime window start: 3:00 AM
Downtime window end: 3:00 AM
Affected services: forms.fau.edu​
Affected systems: frevvo server
Expected End-user impact: During this time there is no end-user impact. After the change, users will be able to accurately route forms to employees as needed.

 

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Server Maintenance
Description of change: OIT will be performing maintenance on its server infrastructure.
Downtime window start: 4:00 AM
Downtime window end: 5:30 AM
Affected services: DHCP, DNS, SSO, Network Monitoring, EDURoam
Affected systems: dhcpboc1, dhcpboc18, dnsboc1, ldapboc1-el6, overwatch, shibboleth2p, tatooine, boc96hv01, boc96hv02, boc96esxi01, boc96esxi02

Expected End-user impact: Affected services may either be down or partially degraded.

 

Posted in Banner and Admin Systems, Educational Technologies, Email, Google App Status Feed, Instructional Technologies, Network and Telecom, Systems, Uncategorized

[Completed] Network maintenance on Saturday, September 22 from 12:01 am – 5:00 am

The network maintenance scheduled for Saturday, September 22 has been completed.

Thank you

Posted in Network and Telecom

[Completed] Library Network Upgrades on September 14, 2018 at 4:00 am

The network upgrades in the FAU Library have been completed.

Thank you

Posted in Network and Telecom

Network maintenance on Saturday, September 22 from 12:01 am – 5:00 am

OIT will be performing network maintenance on Saturday, September 22 from 12:01 a.m. until 5:00 a.m. Due to the nature of the maintenance, users may experience intermittent network and telephone outages lasting approximately 10 minutes during this window.

Thank you

Posted in Network and Telecom