[Resolved] Network and Telephone outage at the Seatech campus

We are currently experiencing a problem with the network and telephone services on the Seatech campus. We are working to resolve the problem as soon as possible.

Thank you

Posted in Network and Telecom

OIT Systems Maintenance, Thurs. Jan 21 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 01/21/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

*************************************************************************************
uAchieve Maintenance
Description of change: OIT will be making code changes to student interface library to pull additional student attributes from Banner into uAchieve.
Downtime window start: 1/21/2021 6:00 AM
Downtime window end: 1/21/2021 7:00 AM
Affected services: ​uAchieve/DARS Degree Auditing
Expected End-user impact: During this time, the uAchieve site may be unavailable for a short period of time.

*************************************************************************************
Single Sign-on Maintenance
Description of change: OIT will be converting the InCommon metadata provider in Shibboleth from the legacy aggregate to their new MDQ service.
Downtime window start: 1/21/2021 6:00 AM
Downtime window end: 1/21/2021 7:00 AM
Affected services: ​Single Sign-on
Expected End-user impact: During this time, no end-user impact is expected.

*************************************************************************************
Server Maintenance
Description of change: ​​OIT will be applying updates to virtualization hosts.​​
Downtime window start: 1/21/2021 3:00 AM
Downtime window end: 1/21/2021 5:00 AM
Affected services: ​​Cisco meeting and videoconferencing services.​
Expected End-user impact: During this time, the videoconferencing services will be unavailable.

*************************************************************************************
HPC Cluster Storage Addition
Description of change: OIT will be adding low priority storage to the HPC cluster​ as a means to offer additional storage for researcher scratch drives.
Downtime window start: 1/21/2021 5:00 AM
Downtime window end: 1/21/2021 7:00 AM
Affected services: HPC clusters​
Expected End-user impact: During this time, no end-user impact is expected.

*************************************************************************************
Update Financial Aid Counselor Function for 2021
Description of change: OIT will be applying updates for 2021 : assign Financial Aid Counselors to students.
Downtime window start: 1/21/2021 3:00 AM
Downtime window end: 1/21/2021 5:00 AM
Affected services: ​Not Applicable
Expected End-user impact: During this time, no end-user impact is expected.

*************************************************************************************
REDCap upgrade
Description of change: OIT will be upgrading RedCAP from 10.​0.18 to 10.7.0 for security reasons.
Downtime window start: 1/21/2021 12:05 AM
Downtime window end: 1/21/2021 6:00 AM
Affected services: ​RedCAP
Expected End-user impact: During this time, ​RedCAP will be unavailable.

*************************************************************************************

Posted in Banner and Admin Systems, Instructional Technologies, Network and Telecom, Systems, Video Conferencing

[POSTPONED][NETWORK MAINTENANCE] Monday January 18th from 5:00 a.m. until 7:00 a.m.

The network maintenance scheduled for tomorrow on the Jupiter and Boca Raton campuses has been postponed and will not take place tomorrow as originally planned.

Posted in Network and Telecom

[NETWORK MAINTENANCE] Monday January 18th from 5:00 a.m. until 7:00 a.m.

OIT will be performing core network maintenance on the Jupiter and Boca Raton campuses from 5:00 a.m. until 7:00 a.m. on Monday January 18th During this time, network traffic on these campuses may experience momentary disruptions.

Posted in Network and Telecom

[Resolved] AT&T Outage affecting phone service

Our service provider AT&T is currently experiencing a widespread outage which is affecting phone and internet service. On campus phones, as well as AT&T cell phones may be affected. They are working to resolve and we will update as we receive additional information.

OIT

Posted in Network and Telecom, Uncategorized

Network maintenance on Sunday January 31 at 11:00 pm

OIT will be performing upgrades and enhancements to several FAU network segments between 11:00 p.m. on January 31 and 1:00 a.m. on February 1.  During the maintenance window, there may be a 5 minute disruption to the campus networks.

If you experience any difficulties after the times outlined above, please contact the FAU help desk at https://helpdesk.fau.edu or 561-297-3999 for immediate assistance.

Thank you

Posted in Network and Telecom

OIT Systems Maintenance, Thurs. Dec 17 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 12/17/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

*************************************************************************************

Voice Server Maintenance
Description of change: ​OIT will be upgrading the software on the voice servers.
Downtime window start: 12/17/2020 7:00 PM
Downtime window end: 12/18/2020 3:00 AM
Affected services: Desk Phone Connectivity
Expected End-user impact: During this time, some phones may lose connectivity for 10-30 seconds while they switch to the backup servers.

*************************************************************************************

Database Maintenance
Description of change: OIT will be performing storage maintenance on the boc22mssqlfau2 Microsoft SQL Cluster. Databases located on CIFS shares will be moved to iSCSI.
Downtime window start: 12/17/2020 3:00 AM
Downtime window end: 12/17/2020 7:00 AM
Affected services: ​​The following databases on the boc22mssqlfau2 cluster will be offline for a short period while moved:
InternationalServices
COE Production
COE Development
propel
PSLA
ITNClient0310_samp
ITNCommon
ITNClient0310_prod
USA
FabLab
StudentAffairsDB
BDRegistrar​
Expected End-user impact: During this time, services connecting to the databases listed above may go offline or need to be restarted during the maintenance.

*************************************************************************************

Client Configuration Change
Description of change: ​OIT will be making a change to which computers receive VPN settings.
Downtime window start: 12/17/2020 5:00 AM
Downtime window end: 12/17/2020 5:00 AM
Affected services: ​Group Policy
Expected End-user impact: During this time, no end-user impact is expected.

*************************************************************************************

Research Computing Scheduler Upgrade
Description of change: Research Computing will be upgrading the scheduler used to control jobs on the cluster. This upgrade should resolve several problems preventing GUI and MPI applications from running correctly.
Downtime window start: 12/17/2020 8:00 AM
Downtime window end: 12/17/2020 5:00 PM
Affected services: ​Research Computing Cluster
Expected End-user impact: During this time, the cluster will be offline while we apply this update to all compute nodes, login nodes, images, and dependent services. ​

*************************************************************************************

Update applicant’s email on UG Application
Description of change: OIT will enable a new Appworx job for the Admissions Office to manually update ​an applicant’s email address on their UG application.
Downtime window start: 12/17/2020 3:00 AM
Downtime window end: 12/17/2020 7:00 AM
Affected services: None
Expected End-user impact: During this time, no end-user impact is expected.

*************************************************************************************

Snaplogic upgrade
Description of change: OIT will upgrade Snaplogic to the newest version
Downtime window start: 12/17/2020 12:00 AM
Downtime window end: 12/17/2020 5:00 AM
Affected services: ​All Snaplogic pipelines
Expected End-user impact: During this time, no end-user impact is expected.

*************************************************************************************

Posted in Banner and Admin Systems, Network and Telecom, Research Computing, Systems

Network upgrades in building 10 on December 18 at 6:00 am

On Friday, December 18, 2020, between 6:00 am and 6:30 am, OIT will upgrade the network in the FAU Administration Building # 10. This upgrade will cause intermittent interruptions to the network, wireless, and telephones for approximately 5 minutes. If you have trouble after the times outlined above, please contact the FAU help desk at http://www.fau.edu/helpdesk or 561-297-3999 for immediate assistance.

Thank you

Posted in Network and Telecom

[RESOLVED] Possible connectivity issues to network/Internet

*******UPDATE********
The issue have been resolved.
***************************************************************
We are currently experiencing issues with computers not being able to renew the DHCP lease (network connection). This can result in not being able to remotely connect to the computers or not being able to access the network/internet if you are on campus.
OIT is working on resolving this issues as soon as possible.
We apologize for the inconvenience this may cause.
Posted in Network and Telecom, Systems

[NETWORK OUTAGE RECOVERY] Late Friday Afternoon 4:15 through 5:30

FAU experienced unplanned network connectivity issues between 4:15 p.m. and 5:30 p.m. today. Network connectivity has been restored, but OIT may still be working to restore some services that may have been impacted.

Posted in Banner and Admin Systems, Instructional Technologies, Network and Telecom, Systems