Banner, ODS and Data Warehouse Production Maintenance

The Office of Information Technology will be performing maintenance to production Banner, ODS and Data Warehouse systems beginning Thursday, July 30th at 3:00 am. Services are expected to be fully restored by Thursday, July 30th at 7:00 am. The services listed below are affected by this maintenance will be unavailable during this time.

Please review these services upon the completion of the maintenance as application restarts may be necessary.

Account claiming and Password resets
Banner Self Service, Admin Pages, Access Manager and Workflow
Transcripts and degree auditing (uAchieve/DARS)
App Status portal
Admissions Applications (Grad and Undergrad)
Owldone
Financial Aid survey
eGrades for Canvas
Touchnet payment gateway
FLVS
Appworx
Harvest
IEA Warehouse (IEAP)
FAU Warehouse (FAUDW)
ODS Warehouse (ODSP)
WebFOCUS/Report Caster
Frevvo
4P (Not SSO)
Grouper
Phonebill Application
Wireless network authentication
Network Registration
Mandatory Course Entry Quiz
ACH/VPAS

OIT

Posted in Banner and Admin Systems, Canvas / LMS, Network and Telecom, Systems

Research Computing Equipment

Good afternoon, due to a cooling failure the Research Computing Clusters (koko-login.fau.edu) have been shutdown. They will return to service once we get the OK from Facilities.

Posted in Educational Technologies, Network and Telecom, Uncategorized

Networking Issues

The Office of Information Technology is investigating networking issues affecting numerous services. More information will be reported as it becomes available.

Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Network and Telecom, Systems, Uncategorized, Video Conferencing, Workday

Computing Cluster nodes down

Several compute nodes have failed and we are investigating the cause and looking for a fix.

Posted in Educational Technologies, Network and Telecom, Uncategorized

OIT Systems Maintenance – Thurs. June 18 from 3:00 AM to 7:00 AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/18/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Single Sign-on Maintenance
Description of change: OIT will be moving production SSO Metadata server from the Boca Raton data center to Microsoft Azure.
Downtime window start: 6/18/2020 6:00 AM
Downtime window end: 6/18/2020 7:00 AM
Affected services: SSO ​Metadata site. Service providers will not be able to be added or modified during the switchover.
Expected End-user impact: During this time, there should be no end user impact.​

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Server Maintenance
Description of change: OIT will be moving Mediasite servers to a different domain. Mediasite will be unavailable during this time.
Downtime window start: 6/18/2020 4:00 AM
Downtime window end: 6/18/2020 6:00 AM
Affected services: MediaSite
Expected End-user impact: During this time, MediaSite will be unavailable.

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Database Maintenance
Description of change: OIT will apply April 2020 Oracle patchset updates to all production databases​
Downtime window start: 6/18/2020 3:00 AM
Downtime window end: 6/18/2020 7:00 AM
Affected Services:
Banner production
– Admin Pages (Forms)
– Application Navigator
– Banner Access Manager
– Banner self-service
– Touchnet – Payments/Deposits
– Workflow
– uAchieve – DARS
– FLVS
– Transcripts
Appworx
Harvest
ODS
FAUDW Warehouse
– DWPROD: OwlDone
– DWPROD: FinancialAid Attendance Survey
IEAP Warehouse
WebFOCUS/ReportCaster
OIM
– Account claiming
– Password resets
MSOP Instance
– ACH or VPAS
– Mandatory Course Entry Quiz
– accounts.fau.edu – Accounts Self Service
– Canvas Electronic Grading “Banner Grade Submissions” in Canvas
– Wireless network authentication for guests.
– 4P Configuration, Admissions Status, Znumber page, ssoauth.fau.edu/*, egrades.fau.edu/* (except egrades itself)
– Group Management – grouper.fau.edu
– Phonebill application pre latest system.
– Password expiration
– network registration, talon.fau.edu/netreg, talon.fau.edu/networkregistrationadmin, DHCP Logger
– Frevvo – University forms
– Undergraduate Admissions
– Graduate Admissions
– Residency Project
– OwlDone
Expected End-user impact: During this time, the listed services will be temporarily offline while the patches are applied. Some applications may need to be restarted after the maintenance is complete.

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Website Maintenance
Description of change: OIT will be moving several websites to a new web server.
Downtime window start: 6/18/2020 3:00 AM
Downtime window end: 6/18/2020 4:00 AM
Affected services:
– andi.fau.edu
– home.fau.edu
– student.fau.edu
Expected End-user impact: During this time, the websites listed will experience 5-10 minutes of downtime.

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REDCap Database Upgrade
Description of change: OIT will be updating the REDCap database server​
Downtime window start: 6/18/2020 3:00 AM
Downtime window end: 6/18/2020 4:00 AM
Affected services: REDCap​
Expected End-user impact: During this time, REDCap will be offline for 10 – 15 minutes while we sync the database between the old and new servers.​

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REDCap Application Upgrade
Description of change: OIT will be updating the REDCap​ application
Downtime window start: 6/18/2020 4:00 AM
Downtime window end: 6/18/2020 5:00 AM
Affected services: Update REDCap application​
Expected End-user impact: During this time, no end-user impact is expected.

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OnBase Maintenance
Description of change: OIT will be adding new document types and functionality to production OnBase​. This update will take place over two days.
Downtime window start: 6/18/2020 3:00 AM – 7:00 AM
Downtime window end: 6/19/2020 3:00 AM – 7:00 AM
Affected services: OnBase desktop and web client
Expected End-user impact: During this time, OnBase will not be accessible. We will be doing​ this during off hours to minimize end-user impact.

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Posted in Banner and Admin Systems, Educational Technologies, Network and Telecom, Systems

[RESOLVED] Help Desk Ticketing System Unavailable

** UPDATE**

The help desk ticketing system is back online.

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The help desk ticketing system is currently unavailable. We are working with the vendor to resolve the issue as soon as possible.

OIT

Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Uncategorized, Workday

Network outage – Ft. Lauderdale campus

We are experiencing a network outage at the FAU Ft. Lauderdale campus. We are working to resolve the issue as soon as possible.

Thank you

Posted in Network and Telecom

[Completed]Network maintenance on May 29 at 6:00 am

OIT will be performing network maintenance on Friday, May 29 from 6:00 a.m. until 6:30 a.m. Due to the nature of the maintenance, users may experience intermittent Internet outages lasting approximately 5 minutes during this window. The Internet connection will be rerouted to the backup connection to minimize any downtime.

Thank you

Posted in Network and Telecom

[RESOLVED] Several FAU applications/services unavailable

UPDATE: At this time all services have been restored.

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We are currently experiencing issues with an Oracle back-end server. At this time, several applicatios/services are unavailable such as:

Student information in MyFAU
eGrades
Forms.fau.edu
University Appstatus
University Applications
OwlDone

We are working to resolve the issue as soon as possible.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Uncategorized, Workday

[Resolved] Duo Two-Factor Authentication delays and failures

4/22/2020 8:16 AM: We were notified that the issues are resolved, and the 3rd-party network providers service issues have been resolved.
4/21/2020 4:15 PM: We have confirmed that the issues reported relate to 3rd-party network providers experiencing regional connectivity issues after a large fiber cut. Duo and Amazon are tracking with those providers to further understand when the cuts have been repaired or traffic is otherwise routable again, and are also investigating other potential solutions to route traffic at this time.

4/21/2020 1:35 PM: We have been notified that users may experience delays and failures when completing two-factor authentication. We will monitor the situation and update this notification as more information is received.

This may affect users logging into VPN, Workday, Banner, Student Self Service, MyFAU, Canvas, Email, and other services.

Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Network and Telecom, Systems, Uncategorized, Video Conferencing, Workday