[Completed] Contact Center/Call Center Maintenance

Maintenance to the Contact center/call center has been completed.

Posted in Network and Telecom

[RESOLVED] Slowness with some services

** UPDATE **

All services are operating normally at this time.

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We are currently experiencing slowness with some services, such as Workday, email, Banner INB, Self-service, and possibly some others. We are currently investigating the issue and will post an update once we know more.

We apologize for the inconvenience.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Google App Status Feed, Instructional Technologies, Network and Telecom, Systems, Uncategorized, Workday

OIT Systems Maintenance, Thurs. June 29 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/29/2017 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server maintenance – Application migration
Description of change: OIT is moving services from an unprotected network to a protected network​
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: piwik, privateeye, privateeyetest, fauvcp, kiosk, swifttickets, notify, webferret, baselinelistentest, baselinelisten, macverter, sso-module, phonebill2, chessboard, mfa, password, pt, ach, netreg
Affected systems: Servers: talonx1, talonx2, lintalon0, lintalon1, lintalon2​ – Bigip: talon.fau.edu
Expected End-user impact: During this time, the affected services will be unavailable

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Server maintenance – ODS upgrade
Description of change: OIT is upgrading ODS from version 8.5 to 9.0​
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: ODS production environment. WebFocus won’t be able to connect to the ODS database.​
Affected systems: odsprod​
Expected End-user impact: During this time, ODS and WebFocus will be unavailable

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Banner maintenance – Financial Aid patches
Description of change: The Financial Aid office has requested the installation of the two referenced patches in Banner on June 29, 2017. The patches contain code for FISAP updates and updates to the Pell Grant disbursement process, both of which are critical to keeping Banner up-to-date and working in production.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Not applicable
Affected systems: Banner Financial Aid
Expected End-user impact: During this time, ​no end-user impact is anticipated

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Banner maintenance – Banner 8/Banner XE upgrades for Web Tailor and Application Navigator
Description of change: Installation of Web Tailor 8.8.2 upgrade and Application Navigator 2.1.0 upgrade. Web Tailor provides support for the Application Navigiator process and these two upgrades are required to allow access to both Banner 8 and Banner XE once the single sign on process is in place.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Banner SSB
Affected systems: ​Banner 8 Web Tailor module in production, Banner XE Application Navigator module in production
Expected End-user impact: During this time, Banner SSB will be unavailable

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Server Maintenance – Telephone billing server upgrade
Description of change: OIT will be performing server maintenance on the telephone billing server
Downtime window start: 12:00 AM
Downtime window end: 1:00 AM
Affected services: Telephone billing
Affected systems: Boc22comm1​
Expected End-user impact: During this time, no end-user impact is anticipated

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Posted in Banner and Admin Systems, Network and Telecom, Systems, Uncategorized

[COMPLETED] Telephone system core battery replacement Thursday, June 22, 2017 @ 10PM

The telephone system core battery will be replaced Thursday, June, 22, 2017 at 10PM through Friday, June 23, 2017 6AM

During this time, there will be intermittent disruption of inbound and outbound telephone calls.

In the event of an emergency, the FAU police department can be reached at 561-271-5163 by using a cellular or other non-FAU phone.

Posted in Network and Telecom

[COMPLETED] Telephone system core battery replacement Thursday, June 22, 2017 @ 10PM

The telephone system core battery will be replaced Thursday, June, 22, 2017 at 10PM through Friday, June 23, 2017 6AM
During this time, there will be intermittent disruption of inbound and outbound telephone calls.

In the event of an emergency the FAU police department can be reached at 561-271-5163 by using a cellular or other non-FAU phone.

 

Posted in Network and Telecom

[Resolved] Jupiter power outage resulting in network loss in some buildings

Power and network connectivity in all buildings has been restored on the Jupiter campus.

Thank you

Posted in Network and Telecom

Jupiter power outage resulting in network loss in some buildings

Due to an extended power outage, some buildings on the Jupiter campus may lose network and Wi-Fi connectivity until the power is restored.

Thank you

Posted in Network and Telecom

[RESOLVED]Password change/reset delays

Status: 6/21/17 6:45PM

The password change/reset delays have been resolved and are back to functioning as normal.

We appreciate your patience and support.

OIT

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Status: 6/21/17 5:30PM

Please be advised that the issue with password change delays has been resolved, however, the system is currently processing the password changes and should normalize in no more than a couple of hours. If you change your password during this time please be aware that it may take some time to propagate to all systems.

We appreciate your patience.

OIT

 

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Password changes/reset is currently experiencing extended delays. We recommend holding off changing your password until further notice.

We are working with due diligence to resolve this issue.

We appreciate your patience during this time.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Google App Status Feed, Instructional Technologies, Network and Telecom, Systems, Uncategorized, Workday

OIT Systems Maintenance, Thurs. June 22 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/22/2017 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Application maintenance – Workday
Description of change: Workday will be updated to improve how users login in.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Workday Production, Implementation, and Preview​
Affected systems: workday.fau.edu​
Expected End-user impact: During this time, users may be unable to login.

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Server maintenance – Upgrade ODS to the new version ODS 9.0
Description of change: OIT is upgrading ODS from version 8.5 to 9.0​
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: ODS production environment. WebFocus won’t be able to connect to the ODS database.​
Affected systems: odsprod​
Expected End-user impact: During this time, ODS will be unavailable.​

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Hardware maintenance – Telephone system core battery replacement
Description of change: The current telephone battery system will be replaced with a new battery system.
Downtime window start: 6/22/2017 10:00 PM
Downtime window end: 6/23/2017 6:00 AM
Affected services: Inbound and outbound calling
Affected systems: AT&T smart jacks, call processing
Expected End-user impact: During this time, there will be intermittent disruption of inbound and outbound telephone calls. In the event of an emergency end-users should use a cellular or non FAU phone to dial 911.

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Server maintenance – Banner XE
Description of change: This upgrade builds onto the infrastructure for all of the other Banner XE modules and specifically supports the latest upgrade and modification of the Student Registration Self Service module.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Banner XE
Affected systems: Banner XE
Expected End-user impact: During this time we do not anticipate any end-user impact.

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Server maintenance – Banner XE Student Registration Self Service
Description of change: This upgrade expands the functionality of the Student Registration Self Service module
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Banner XE Student registration self-service
Affected systems: Banner XE Student Registration Self Service module
Expected End-user impact: During this time, Banner XE self service link will be unavailable for a brief time

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Posted in Banner and Admin Systems, Network and Telecom, Systems, Workday

[Completed] Wi-Fi upgrades in the student residence areas

The Wi-Fi upgrades have been completed.

Thank you

Posted in Network and Telecom