[RESOLVED] Intermittent Network Issues

We are currently experiencing intermittent network issues. This may impact connectivity to the Internet. Our team is working to resolve the issue as soon as possible.  We will post updates as soon as they become available.

We apologize for the inconvenience.

OIT

Posted in Network and Telecom, Systems

[Resolved] Network outage at Ft. Lauderdale campus

The network has been restored at the Ft. Lauderdale campus.

Thank you

Posted in Network and Telecom

Network outage at Ft. Lauderdale campus

We are experiencing a network outage at the FAU Ft. Lauderdale campus. We are working to resolve the issue as soon as possible.

Thank you

Posted in Network and Telecom

[RESOLVED] Intermittent telephone Issues

****** UPDATE – 11:40AM*********

The issue with the phone system has been resolved. You are now able to call the university from the outside.

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We are currently experiencing some intermittent inbound phone system issues. This impacts when calling the University from outside the University.

We are working with the vendor to resolve the issue.

We apologize for the inconvenience this may cause.

OIT

 

Posted in Network and Telecom

OIT Systems Maintenance – Thurs. Jan 17 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 01/17/2019 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Web-based User authentication system maintenance
Description of change: Migrate the CAS SSO services database to a new database
Downtime window start: 4:00 AM
Downtime window end: 5:00 AM
Affected services: Single Sign On​
Affected systems: Single-sign on servers and databases
Expected End-user impact: During this time no end user impact is expected.

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Identity Management System Updates
Description of change: Applying security patches to the identity management system (OIM) and bug fixes for account claiming.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
OIT Units involved in the change IDM Team
Affected services: Account Self Service
Affected systems: ​OIM web servers
Expected End-user impact: During this time no end user impact is expected.

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Banner Admin Pages Maintenance
Description of change: Restart Banner Admin pages with updated Oracle DB library.​
Downtime window start: 6:00 AM
Downtime window end: 7:00 AM
Affected services: Banner Admin Pages
Affected systems: Banner XE server
Expected End-user impact: Banner Admin Pages will be unavailable during the restart.

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Banner Maintenance
Description of change: OIT will be upgrading the Application Navigator module (BANNER XE) and patching the Mass Data Update Utility module (BANNER 8) during the FAUP maintenance window on Thursday, January 17, 2019.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: No service impact expected
Affected systems: BANNER (8 and XE)
Expected End-user impact: During this time, no end user impact is expected

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University accreditation system upgrade
Description of change: OIT will be upgrading the software used for accreditation​ on request of the vendor​​
Downtime window start: 3:00 AM
Downtime window end: 4:00 AM
Affected services: http://xitracs.fau.edu​
Affected systems: xitracs
Expected End-user impact: The http://xitracs.fau.edu site will be unavailable during the window​

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Posted in Banner and Admin Systems, Network and Telecom, Systems

Core Network Maintenance – Thursday January 10th from 7:00 a.m. until 7:30 a.m.

OIT will be performing emergency network maintenance tomorrow morning from 7:00 a.m. until 7:30 a.m. to replace a failed component in core network equipment. We do not anticipate any disruption in network connectivity during the maintenance window.

Posted in Banner and Admin Systems, Network and Telecom, Systems

[Resolved] Engineering West (building 36) power outage resulting in network loss

The network has been restored in the Engineering West building.

Thank you

Posted in Network and Telecom

Engineering West (building 36) power outage resulting in network loss

Due to an extended power outage in the Engineering West building #36, the network is currently down until the power is restored.

Thank you

Posted in Network and Telecom

[Completed] Network upgrades in buildings 09, 51, 52, and 53 on November 30, 2018

On Friday, November 30, 2018, between 4:00 am and 6:00 am, OIT will upgrade the network in the FAU College of Arts and Letters (09) Performing Arts (51) Humanities (52) and Visual Arts (53) buildings. This upgrade will cause intermittent interruptions to the network, wireless, and telephones in the aforementioned buildings. If you have trouble after the times outlined above, please contact the FAU help desk at http://www.fau.edu/helpdesk or 561-297-3999 for immediate assistance.

Thank you

Posted in Network and Telecom

Single Sign-On Authentication Maintenance

Office of Information Technology will be performing systems maintenance Monday November 26th, 2018 from 3:00 am until 7:00 am.

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Single sign-on (SSO)
Description of change:  OIT will upgrade the Single Sign-On system as part of our identity management upgrade.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: sso.fau.edu, grouper.fau.edu, all SSO clients including Banner Self Service, Workday, Canvas, and many others.
Affected systems: Single Sign On Servers, Grouper
Expected End-user impact: During this time, some users may experience issues logging into numerous single sign-on authenticated services. Groups sync’s will be delayed while an initial sync is performed.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Workday