[RESOLVED] – Network connectivity Issues

UPDATE: the network connectivity issue has been resolved.

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Please be advised that we are currently experiencing network connectivity issues. We are working to resolve the issue as soon as possible.

OIT

Posted in Network and Telecom

[COMPLETE] Banner, ODS and Data Warehouse Production Maintenance

The Office of Information Technology will be performing maintenance to production Banner, ODS and Data Warehouse systems beginning Thursday, March 12th at 3:00 am. Services are expected to be fully restored by Thursday, March 12th at 7:00 am. The services listed below are affected by this maintenance will be unavailable during this time.

Please review these services upon the completion of the maintenance as application restarts may be necessary.

Account claiming and Password resets
Banner Self Service, Admin Pages, Access Manager and Workflow
Transcripts and degree auditing (uAchieve/DARS)
App Status portal
Admissions Applications (Grad and Undergrad)
Owldone
Financial Aid survey
eGrades for Canvas
Touchnet payment gateway
FLVS
Appworx
Harvest
IEA Warehouse (IEAP)
FAU Warehouse (FAUDW)
ODS Warehouse (ODSP)
WebFOCUS/Report Caster
Frevvo
4P (Not SSO)
Grouper
Phonebill Application
Wireless network authentication
Network Registration
Mandatory Course Entry Quiz
ACH/VPAS

OIT

Posted in Banner and Admin Systems, Canvas / LMS, Network and Telecom, Systems

[NETWORK MAINTENANCE] Wednesday March 11th from 5:00 a.m. until 6:30 a.m.

OIT will be performing network maintenance from 5:00 a.m. until 6:30 a.m. on Wednesday March 11th from 5:00 a.m. until 6:30 a.m. During this time, network connectivity on the following campuses will be interrupted for up to 20 minutes during the maintenance window: Davie, Fort Lauderdale, Harbor Branch Oceanographic Institute, and the NWRDC data center located in Tallahassee. All campuses may experience short interruptions in connectivity to the internet during the maintenance window.

Posted in Network and Telecom

[NETWORK MAINTENANCE] Monday March 9th from 11:00p.m. until 4:00 a.m. Tuesday March 10th

OIT will be performing network maintenance starting at 11:00 P.M. and lasting until 4:00 a.m. During this time, there will be sporadic interruptions to network connectivity on the Boca Raton and Jupiter campuses. The Jupiter campus will experience the majority of the interruptions due to the nature of the maintenance. While we anticipate the network maintenance to be completed early in the maintenance window, the entire window is reserved for resolving any issues that may arise.

Posted in Network and Telecom

[Resolved] Frevvo Google Connector

The University’s Forms Frevvo Google connector is offline for some forms. We are investigating the problem and will update this when the problem is resolved.

Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Network and Telecom, Systems, Uncategorized, Video Conferencing, Workday

[Resolved] University Form Server 5 am – 7 am

The University form server (frevvo) is back online and fully upgraded.

 

The University form server (frevvo) is currently offline. We are investigating the issue and will update this post regularly. This affects admissions applications, form resources, and other tools that relay on this service. If you need assistance please submit a ticket to the help desk.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Workday

[Resolved] Numerous HPC cluster services offline

Thank you for your patience. We rebooted the failed switch, recovered it from backup and things are now accessible again. If you find any issues please place a ticket at https://helpdesk.fau.edu/

10 pm February 10, 2020: A network switch failure in the HPC data center has caused numerous (most) HPC cluster services on Koko to fail. We will be rebooting and reseting the switch in the morning and are hopeful it will come back online shortly there after.

Posted in Educational Technologies, Instructional Technologies, Network and Telecom, Systems

[Resolved] Sporadic Issues with the FAUWPA2 wireless network

The FAU WPA2 wireless network issue has been resolved.

Thank you

Posted in Network and Telecom

Sporadic issues with the FAUWPA2 wireless network

OIT has received reports regarding issues when connecting to the FAUWPA2 wireless network in some locations. OIT is investigating the issue and will provide updates as they become available.

Posted in Network and Telecom

[Resolved] Network Issue in the Culture and Society building

The power and network issue in the Culture and Society building has been resolved.

Thank you

Posted in Network and Telecom