Network maintenance on May 29 at 6:00 am

OIT will be performing network maintenance on Friday, May 29 from 6:00 a.m. until 6:30 a.m. Due to the nature of the maintenance, users may experience intermittent Internet outages lasting approximately 5 minutes during this window. The Internet connection will be rerouted to the backup connection to minimize any downtime.

Thank you

Posted in Network and Telecom

[RESOLVED] Several FAU applications/services unavailable

UPDATE: At this time all services have been restored.

********************************************************

We are currently experiencing issues with an Oracle back-end server. At this time, several applicatios/services are unavailable such as:

Student information in MyFAU
eGrades
Forms.fau.edu
University Appstatus
University Applications
OwlDone

We are working to resolve the issue as soon as possible.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Uncategorized, Workday

[Resolved] Duo Two-Factor Authentication delays and failures

4/22/2020 8:16 AM: We were notified that the issues are resolved, and the 3rd-party network providers service issues have been resolved.
4/21/2020 4:15 PM: We have confirmed that the issues reported relate to 3rd-party network providers experiencing regional connectivity issues after a large fiber cut. Duo and Amazon are tracking with those providers to further understand when the cuts have been repaired or traffic is otherwise routable again, and are also investigating other potential solutions to route traffic at this time.

4/21/2020 1:35 PM: We have been notified that users may experience delays and failures when completing two-factor authentication. We will monitor the situation and update this notification as more information is received.

This may affect users logging into VPN, Workday, Banner, Student Self Service, MyFAU, Canvas, Email, and other services.

Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Network and Telecom, Systems, Uncategorized, Video Conferencing, Workday

[RESOLVED] – Network connectivity Issues

UPDATE: the network connectivity issue has been resolved.

*********************************************************

Please be advised that we are currently experiencing network connectivity issues. We are working to resolve the issue as soon as possible.

OIT

Posted in Network and Telecom

[COMPLETE] Banner, ODS and Data Warehouse Production Maintenance

The Office of Information Technology will be performing maintenance to production Banner, ODS and Data Warehouse systems beginning Thursday, March 12th at 3:00 am. Services are expected to be fully restored by Thursday, March 12th at 7:00 am. The services listed below are affected by this maintenance will be unavailable during this time.

Please review these services upon the completion of the maintenance as application restarts may be necessary.

Account claiming and Password resets
Banner Self Service, Admin Pages, Access Manager and Workflow
Transcripts and degree auditing (uAchieve/DARS)
App Status portal
Admissions Applications (Grad and Undergrad)
Owldone
Financial Aid survey
eGrades for Canvas
Touchnet payment gateway
FLVS
Appworx
Harvest
IEA Warehouse (IEAP)
FAU Warehouse (FAUDW)
ODS Warehouse (ODSP)
WebFOCUS/Report Caster
Frevvo
4P (Not SSO)
Grouper
Phonebill Application
Wireless network authentication
Network Registration
Mandatory Course Entry Quiz
ACH/VPAS

OIT

Posted in Banner and Admin Systems, Canvas / LMS, Network and Telecom, Systems

[NETWORK MAINTENANCE] Wednesday March 11th from 5:00 a.m. until 6:30 a.m.

OIT will be performing network maintenance from 5:00 a.m. until 6:30 a.m. on Wednesday March 11th from 5:00 a.m. until 6:30 a.m. During this time, network connectivity on the following campuses will be interrupted for up to 20 minutes during the maintenance window: Davie, Fort Lauderdale, Harbor Branch Oceanographic Institute, and the NWRDC data center located in Tallahassee. All campuses may experience short interruptions in connectivity to the internet during the maintenance window.

Posted in Network and Telecom

[NETWORK MAINTENANCE] Monday March 9th from 11:00p.m. until 4:00 a.m. Tuesday March 10th

OIT will be performing network maintenance starting at 11:00 P.M. and lasting until 4:00 a.m. During this time, there will be sporadic interruptions to network connectivity on the Boca Raton and Jupiter campuses. The Jupiter campus will experience the majority of the interruptions due to the nature of the maintenance. While we anticipate the network maintenance to be completed early in the maintenance window, the entire window is reserved for resolving any issues that may arise.

Posted in Network and Telecom

[Resolved] Frevvo Google Connector

The University’s Forms Frevvo Google connector is offline for some forms. We are investigating the problem and will update this when the problem is resolved.

Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Network and Telecom, Systems, Uncategorized, Video Conferencing, Workday

[Resolved] University Form Server 5 am – 7 am

The University form server (frevvo) is back online and fully upgraded.

 

The University form server (frevvo) is currently offline. We are investigating the issue and will update this post regularly. This affects admissions applications, form resources, and other tools that relay on this service. If you need assistance please submit a ticket to the help desk.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Workday

[Resolved] Numerous HPC cluster services offline

Thank you for your patience. We rebooted the failed switch, recovered it from backup and things are now accessible again. If you find any issues please place a ticket at https://helpdesk.fau.edu/

10 pm February 10, 2020: A network switch failure in the HPC data center has caused numerous (most) HPC cluster services on Koko to fail. We will be rebooting and reseting the switch in the morning and are hopeful it will come back online shortly there after.

Posted in Educational Technologies, Instructional Technologies, Network and Telecom, Systems