COVID-19 Health Check-in Update

The Office of Information will be updating the COVID-19 Health Check-in which is displayed when users login to Canvas and Workday. This upgrade will occur at 8 pm and last until 8:15 pm.

While not expected some users may have difficulty logging in and updating their health status during this time. If you have any trouble please try again after 8:15 pm.

Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Research Computing, Systems, Workday

OIT Systems Maintenance, Thurs. Dec 17 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 12/17/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Voice Server Maintenance
Description of change: ​OIT will be upgrading the software on the voice servers.
Downtime window start: 12/17/2020 7:00 PM
Downtime window end: 12/18/2020 3:00 AM
Affected services: Desk Phone Connectivity
Expected End-user impact: During this time, some phones may lose connectivity for 10-30 seconds while they switch to the backup servers.

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Database Maintenance
Description of change: OIT will be performing storage maintenance on the boc22mssqlfau2 Microsoft SQL Cluster. Databases located on CIFS shares will be moved to iSCSI.
Downtime window start: 12/17/2020 3:00 AM
Downtime window end: 12/17/2020 7:00 AM
Affected services: ​​The following databases on the boc22mssqlfau2 cluster will be offline for a short period while moved:
InternationalServices
COE Production
COE Development
propel
PSLA
ITNClient0310_samp
ITNCommon
ITNClient0310_prod
USA
FabLab
StudentAffairsDB
BDRegistrar​
Expected End-user impact: During this time, services connecting to the databases listed above may go offline or need to be restarted during the maintenance.

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Client Configuration Change
Description of change: ​OIT will be making a change to which computers receive VPN settings.
Downtime window start: 12/17/2020 5:00 AM
Downtime window end: 12/17/2020 5:00 AM
Affected services: ​Group Policy
Expected End-user impact: During this time, no end-user impact is expected.

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Research Computing Scheduler Upgrade
Description of change: Research Computing will be upgrading the scheduler used to control jobs on the cluster. This upgrade should resolve several problems preventing GUI and MPI applications from running correctly.
Downtime window start: 12/17/2020 8:00 AM
Downtime window end: 12/17/2020 5:00 PM
Affected services: ​Research Computing Cluster
Expected End-user impact: During this time, the cluster will be offline while we apply this update to all compute nodes, login nodes, images, and dependent services. ​

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Update applicant’s email on UG Application
Description of change: OIT will enable a new Appworx job for the Admissions Office to manually update ​an applicant’s email address on their UG application.
Downtime window start: 12/17/2020 3:00 AM
Downtime window end: 12/17/2020 7:00 AM
Affected services: None
Expected End-user impact: During this time, no end-user impact is expected.

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Snaplogic upgrade
Description of change: OIT will upgrade Snaplogic to the newest version
Downtime window start: 12/17/2020 12:00 AM
Downtime window end: 12/17/2020 5:00 AM
Affected services: ​All Snaplogic pipelines
Expected End-user impact: During this time, no end-user impact is expected.

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Posted in Banner and Admin Systems, Network and Telecom, Research Computing, Systems

[RESOLVED] OIT Help Desk Ticketing System Unavailable

UPDATE: The emergency maintenance has been completed and the OIT help desk system is back online.

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The OIT Help Desk ticketing system is currently unavailable due to emergency maintenance performed by the vendor. We expect the system to be back online momentarily.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Research Computing, Systems, Uncategorized, Workday

OIT Systems Maintenance, Thurs. Oct 15 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/15/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server Maintenance – Success Network (Starfish)
Description of change: OIT will be adding data ​storage space to a backend processing server for the Success Network (starfish).​
Downtime window start: 10/15/2020 5:00 AM
Downtime window end: 10/15/2020 7:00 AM
Affected services: ​Success Network/Starfish Advising web site components
Expected End-user impact: During this time, no end-user is expected. However, if downtime is necessary to correct problems, then students cannot make appointments with advisors and advisors cannot document their appointments.

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Banner 8X/XE Financial Aid Regulatory upgrade/admin pages releases
Description of change: ​This upgrade release and administrative pages release are required for regulatory compliance.
Downtime window start: 10/15/2020 3:00 AM
Downtime window end: 10/15/2020 7:00 AM
Affected services: ​Banner Financial Aid will be unavailable during the maintenance window
Expected End-user impact: ​During the brief downtime, users may receive an error message when uding the administrative pages.

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Server configuration change
Description of change: ​OIT will be modifying parameters of the storage system at NWRDC to increase security
Downtime window start: 10/15/2020 6:00 AM
Downtime window end: 10/15/2020 6:05 AM
Affected services: ​All services at Northwest
Expected End-user impact: During this time, no end-user impact is expected​.

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Research Computing Master Node Move
Description of change: OIT is updating research computing master nodes ip address.
Downtime window start: 10/15/2020 5:00 AM
Downtime window end: 10/15/2020 6:00 AM
Affected services: Koko HPC Cluster​
Expected End-user impact: During this time, no end-user impact is expected.

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Posted in Banner and Admin Systems, Research Computing, Systems

[COMPLETED] SSO Maintenance 9/13/2020 at 9:00 PM

OIT will be performing maintenance tonight (9/13) at 9:00 PM to re-enable the health attestation prompt on the Single Sign-On (SSO) screen. There will be a quick restart of the sign-on servers and users may receive an authentication error during this time.

 

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Research Computing, Systems, Workday

OIT Systems Maintenance, Thurs. Sept 3 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/03/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Single Sign On Maintenance
Description of change: OIT will update single sign on (SSO) to improve usability.
Downtime window start: 9/3/2020 6:00 AM
Downtime window end: 9/3/2020 6:30 AM
Affected services: Login Captive Portal and all SSO client services
Expected End-user impact: During this time, SSO will be unavailable and error for ~5 minutes. ​

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Address Verification 4P prompt and button
Description of change: New address verification 4P prompt that directs registered students to the personal information app. Then a new “Verify” button on the personal information app that appears once a semester until a student verifies their physical location. This in response to new federal regulation that went into effect July 1st to get location of students studying remotely. ​
Downtime window start: 9/3/2020 3:00 AM
Downtime window end: 9/3/2020 5:00 AM
Affected services: Banner, Personal Information App, 4P​
Expected End-user impact: During this time, all registered students will be required to verify their address on file is correct after 4 logins to SSO via 4P prompt. Must hit verify button.

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Server Upgrade
Description of change: OIT will be upgrading the hardware and operating system of one of its servers.​
Downtime window start: 9/3/2020 5:00 AM
Downtime window end: 9/3/2020 5:30 AM
Affected services: ​Squid proxy – octopus.fau.edu:3128
Expected End-user impact: During this time, the squid http proxy will be unavailable.

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Frevvo ANDI File Connector Upgrade
Description of change: OIT will apply a service patch for the Forms Secure File Server. This is adding on to the BHRIC Tomcat update already approved in an effort to homogenize systems maintenance by getting both servers on the same version of Tomcat.
Downtime window start: 9/3/2020 6:00 AM
Downtime window end: 9/3/2020 8:00 AM
Affected services: ​Forms that require secure file submission.
Expected End-user impact: During this time, forms utilizing the Secure File Submission Service will experience a temporary disruption.

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Frevvo Secure File Connector Upgrade
Description of change: OIT will apply a service patch for the Forms Secure File Server
Downtime window start: 9/3/2020 6:00 AM
Downtime window end: 9/3/2020 8:00 AM
Affected services: ​Forms that require secure file submission.
Expected End-user impact: During this time, forms utilizing the Secure File Submission Service will experience a temporary disruption.

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Research Computing Cluster Login Node Move
Description of change: OIT will be moving the HPC clusters login nodes behind a load balancer.
Downtime window start: 9/3/2020 3:00 AM
Downtime window end: 9/3/2020 4:00 AM
Affected services: koko-login.fau.edu (ssh, rdp)​, bast.hpc.fau.edu (ssh)
Expected End-user impact: During this time, no end-user impact is expected. The account login behavior may change as idle sessions may be terminated.

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Server Maintenance
Description of change: ​OIT will be migrating a server to new hardware.
Downtime window start: 9/3/2020 3:00 AM
Downtime window end: 9/3/2020 5:00 AM
Affected services: ​SFTP for external clients/vendors
Expected End-user impact: During this time, ​SFTP services will be unavailable

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Posted in Banner and Admin Systems, Research Computing, Systems