OIT Systems Maintenance – June 26-29 from 12:01AM TO 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks from 6/26-6/29 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

BHRIC storage maintenance
Description of change: Research Computing will be performing maintenance on the SAN for BHRIC. During this time there is no expected user impact. However, https://vdi.fau.edu, servers on https://health-vcenter , REDCAP may experience some slowness while the updates are running.
Downtime window start: 06/26/2024 9:00 PM
Downtime window end: 06/27/2024 5:00 AM
Affected services: All services that run in BHRIC. This includes https://vdi.fau.edu, SHS servers, EDU servers, file shares form \health.ad.fau.edu\bhric and boc22-nas2.health.ad.fau.edu
End-user impact: No expected impact from the update. However, there may be some slowness on the BHRIC Servers during this time.

Non-Degree Acceptance Email Update
Description of change: OIT is fixing grammatical errors in the Non-email Acceptance Email.
Downtime window start: 06/27/2024 6:00 AM
Downtime window end: 06/27/2024 8:00 AM
Affected services: myFAU
End-user impact: No end user impact is expected. These changes are fixing a grammatical error in an email that gets sent to students.

App status error for foreign High School records
Description of change: An error was reported for a student with foreign high school record. This change is to fix the reported error.
Downtime window start: 06/27/2024 6:00 AM
Downtime window end: 06/27/2024 8:00 AM
Affected services: FAU App
End-user impact: Students – Admissions Applications. Services should still be operational

VPN Management Server Maintenance
Description of change: OIT will be performing maintenance on the Advanced VPN infrastructure from 12:00 p.m. until 8:00 p.m. on Saturday June 29th. During this time, there may be periods of time where newly installed Advanced VPN clients may be unable to obtain configuration. This maintenance should not affect the use of Advanced VPN.
Downtime window start: 06/29/2024 12:00 PM
Downtime window end: 06/29/2024 8:00 PM
Affected services: Advanced VPN configuration and licensing will be unavailable during periods of time
End-user impact: We anticipate minimal end user impact limited to any user that installs the advanced VPN client for the first time. There will be a period of time during the maintenance where new clients will be unable to get a license or a configuration file. Existing clients will work while the server is under maintenance.

Posted in Banner and Admin Systems, Network and Telecom, Research Computing, Systems

[Completed] Network Maintenance – all campuses on Thursday, June 6 from 5:00 a.m. until 6:00 a.m.

OIT will be performing network maintenance affecting all campuses from 5:00 a.m. until 6:00 a.m. on Thursday, June 6th. During this maintenance, short disruptions of connectivity to and from the internet and to campus technology resources will occur.

Posted in Banner and Admin Systems, Network and Telecom, Research Computing, Systems

OIT Systems Maintenance, 5/22 & 5/23 from 12:01 AM to 7:00 AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Wednesday, May 22 and Thursday, May 23, 2024 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Printing services maintenance
Description of change: OIT will be upgrading printing services used in the computer labs, library, and web printing on Wednesday, May 22nd, between the hours of 6:00 AM and 9:00 AM.
Downtime window start: 05/22/2024 6:00 AM
Downtime window end: 05/22/2024 9:00 AM
Affected services: Papercut services including printing from lab and library computers as well as web printing from fauprint.fau.edu.
End-user impact: Printing services in the labs, library, and fauprint.fau.edu will be intermittently unavailable during this upgrade.

Server maintenance
Description of change: OIT will be performing server maintenance affecting uAchieve/DARS access and audits.
Downtime window start: 05/23/2024 6:00 AM
Downtime window end: 05/23/2024 7:00 AM
Affected services: uAchieve/DARS
End-user impact: uAchieve/DARS will be unavailble during this time.

REDCap maintenance
Description of change: Research Computing will be performing Maintencace on REDCap. During this time REDCap will be offline for all users
Downtime window start: 05/23/2024 9:00 PM
Downtime window end: 05/24/2024 6:00 AM
Affected services: REDCap and any API’s that may interact with REDCap
End-user impact: During this time REDCap will be put into maintenance mode. Users will see “REDCap is down for Maintenance” if they try to get to any REDCap login or survery.

Posted in Banner and Admin Systems, Research Computing, Systems

Network Switch Upgrade – Tuesday, May 21 from 5:00 AM to 7:00 AM

Network Switch Upgrade
Description of change: OIT’s Networking team will be upgrading one of the data center switches. Multiple servers and services will be unavailable during this time.

Downtime window start: 05/21/2024 5:00 AM
Downtime window end: 05/21/2024 7:00 AM

Affected services: The following services will be impacted during the upgrade:
Web server
Transcript Request, Personal Information
OwlDocs, OwlFiles, Owl Residency Portal
OwlDone, SPOT
Mandatory Course Entry Quiz, Guest Wireless SMS, Account Claiming SMS
Owlcard software licensing
Graduate College MyPoS
Sunapsis
Johnson Controls / Siemens
Canvas
Crestron configuration tool
Citrix desktop and apps via apps.fau.edu
OIT Lab Camera System
Library Admin Workstation
Squid Proxy for Voice VLAN
Monitoring for Networking
OIT Systems Desktop
XLerator & db server
Google User Migration
Registrar Office email campaign server
eduroam radius server
Radius
Campus Recreation – Fusion Software
LDAP
Automation
FAU Tax software
Load balancer related
Dell OME
PowerBI on-prem data connector
Remote desktop
Splunk sandbox
NetApp cloud connectors
Email distribution
Admin server
DNS
WatchdogEX Monitoring System
PD Access Control
Grants ERA Web portal

End-user impact: The listed services will be unavailable during this time. Please note, other services not listed above may be impacted as well. If you encounter an issue, please try again after the upgrade has been completed.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Research Computing, Systems, Uncategorized

Health Virtual Desktop Infrastructure

Research Computing’s last-generation Virtual desktop Infrastructure (vhealth.fau.edu) is currently offline. We have identified the problem and are working to resolve it. Our new generation VDI is currently online and working as expected.

Posted in Research Computing

OIT Systems Maintenance, Thurs. March 14 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/14/2024 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Printing services maintenance
Description of change: OIT will be upgrading printing services used in the computer labs, library, and web printing on Thursday, March 14th, between the hours of 4AM and 7AM.
Downtime window start: 03/14/2024 4:00 AM
Downtime window end: 03/14/2024 7:00 AM
Affected services: Pay for print including fauprint.fau.edu.
End-user impact: Printing services in the labs, library, and fauprint.fau.edu will be intermittently unavailable during this upgrade.

Updating the URL on the “Pay Your Deposit Now”
Description of change: OIT will be updating the URL on the “Pay Your Deposit” button to navigate the students to Touchnet.
Downtime window start: 03/14/2024 5:00 AM
Downtime window end: 03/14/2024 8:00 AM
Affected services: OwlDone
End-user impact: No end-user impact is expected during this time.

BHRIC Server Maintenance
Description of change: Research computing will be performing server maintenance on BHRIC servers
Downtime window start: 03/12/2024 11:00 PM
Downtime window end: 03/13/2024 6:00 AM
Affected services: During this time the following will be impacted:
*BHRIC sftp services, Redcap storage, Redcap Services, COS-Anzures-filemaker
End-user impact: During this time the following will be impacted:
*BHRIC sftp services – very light impact
*Redcap storage (no reports can be saved or downloaded during this time)
*Redcap Services impacts only 2 or 3 users (this is for external services that redcap uses like some reporting modules)
*** Note Redcap will still be available during this change, users can still fill out forms and surveys as the database is not impacted
*COS-Anzures-filemaker is for one faculty member and a few students and will be offline during this time

Research Computing BHRIC Server maintenance
Description of change: Research computing will be performing server maintenance on BHRIC VMM
Downtime window start: 03/13/2024 9:00 PM
Downtime window end: 03/14/2024 5:00 AM
Affected services: Research VMM2 will be offline during this time , so College IT admins will not be able to make any changes in BHRIC hyper-v
End-user impact: Only impacts College IT Admins with machines in BHRIC hyper-v

Posted in Research Computing, Systems

OIT Systems Maintenance, Thurs. Feb 22 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/22/2024 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Banner Maintenance
Description of change: OIT will be performing maintenance on Banner from 1am. until 7:00 a.m. on February 22nd. Banner will not be available during this time to allow the Ellucian support team to install the updates.
Downtime window start: 02/22/2024 1:00 AM
Downtime window end: 02/22/2024 7:00 AM
Affected services: Banner Admin, Self Service
End-user impact: Banner will be unavailable during this time. All end users of Banner will be impacted.

Server change
Description of change: OIT will be updating the Banner test environments
Downtime window start: 02/22/2024 5:00 AM
Downtime window end: 02/22/2024 5:30 AM
Affected services: Banner test environments: DEVL, TEST
End-user impact: Banner test environments will be unavailable during this time.

Research Computing Health Frevvo Maintenance
Description of change: Research Computing will be performing system maintenance of the Health Frevvo file connector. During this time saving forms to \health.ad.fau.edu will be offline
Downtime window start: 02/22/2024 8:00 AM
Downtime window end: 02/22/2024 9:00 AM
Affected services: Frevvo file connector
End-user impact: During this time users will not be able to save forms to this file location

Upgrade data center switch
Description of change: Networking will be upgrading a switch in building 96.
Downtime window start: 02/23/2024 6:00 AM
Downtime window end: 02/23/2024 7:00 AM
Affected services: Services running on Hyper V stack in bld 96
End-user impact: No end-user impact is expected

Posted in Banner and Admin Systems, Network and Telecom, Research Computing, Systems

OIT Systems Maintenance, Thurs. Jan 25 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 01/25/2024 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

VPN Client Maintenance
Description of change: OIT will be making a configuration change to advanced VPN clients to prevent an authentication issue with newer client builds. We will also be pushing out client upgrades.
Downtime window start: 01/25/2024 8:00 AM
Downtime window end: 01/25/2024 8:05 AM
Affected services: Advanced VPN clients
End-user impact: Users of the advanced VPN client will perform SSO authentication using their default browser instead of the FortiClient built-in browser.
Windows advanced client users will also be prompted to reboot their computer for a client upgrade. Mac users will be prompted for an upgrade but not required to reboot.

SMS Compliance
Description of change: We are incorporating language in the Native App, Banner, GradCas, and Owldone to obtain consent from students regarding SMS messages. This is to ensure compliance with regulatory requirements.
Downtime window start: 01/25/2024 3:00 AM
Downtime window end: 01/25/2024 8:00 AM
Affected services: Native App, Banner, GradCas, and Owldone
End-user impact: No end-user impact is expected during this time.

Admissions Application Upgrade
Description of change: OIT will be performing an upgrade to the Graduate Admissions Applications
Downtime window start: 01/25/2024 7:00 AM
Downtime window end: 01/25/2024 7:05 AM
Affected services: College of Business Graduate Admissions Application, Study Group Admissions Application
End-user impact: The application will be offline for a few minutes at 7 am

BHRIC Server Maintenance (SHS SQL Server)
Description of change: OIT will migrate the SHS SQL server to a new environment. This impacts SHS and CAPS using the software Clockwork.
Downtime window start: 01/26/2024 9:00 PM
Downtime window end: 01/28/2024 9:00 PM
Affected services: Clockwork (Scheduling App)
End-user impact: During this time programs that write to this database will be offline.

Posted in Banner and Admin Systems, Research Computing, Systems

Research Computing Cluster Maintenance

The network infrastructure team will be replacing a failing switch within the Research Computing Cluster between 2:45 pm and 3 pm this afternoon. Please report any issues to https://helpdesk.fau.edu and will investigate as needed.

Posted in Research Computing

OIT Systems Maintenance, Thurs. Nov 30 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 11/30/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Sunapsis Server Maintenance
Description of change: OIT will be performing Sunapsis system maintenance. During this time, Sunapsis will be offline.
Downtime window start: 11/29/2023 10:00 PM
Downtime window end: 11/30/2023 12:00 AM
Affected services: Sunapsis
End-user impact: This maintenance only impacts IEI Staff.

Server Maintenance
Description of change: OIT will be performing server Maintenance affecting TechFee, Gradrates, GradeMan, ServiceAwards, SoftLic, transient, and wconline
Downtime window start: 11/30/2023 12:00 AM
Downtime window end: 11/30/2023 1:00 AM
Affected services: TechFee, Gradrates, GradeMan, ServiceAwards, SoftLic, transient, wconline
End-user impact: The services mentioned above will be offline during this time.

Banner Maintenance
Description of change: OIT will be performing maintenance on Banner. Banner will not be available during this time to allow the Ellucian support team to install several module upgrades/patches/administrative pages to bring FAU up to compliance with the latest Financial Aid releases.
Downtime window start: 11/30/2023 3:00 AM
Downtime window end: 11/30/2023 6:00 AM
Affected services: Banner
End-user impact: Banner will be unavailable during this time.

Data Transfer Node Upgrades
Description of change: OIT will be adjusting default settings on the Research Computing Data Transfer Nodes
Downtime window start: 11/30/2023 5:00 AM
Downtime window end: 11/30/2023 6:00 AM
Affected services: koko-dtn which provides smb connectivity to the HPC cluster.
End-user impact: OIT will be reloading SMB on the servers in question which will in theory allow existing connections to continue.

Banner AppNav Maintenance
Description of change: The Banner AppNav that is used for the Banner Admin application will be upgraded, and the current server will be decommissioned.
Downtime window start: 11/30/2023 6:30 AM
Downtime window end: 11/30/2023 7:00 AM
Affected services: Banner admin might not be accessible while the switch happens, or current sessions might disconnect.
End-user impact: Staff will not be able to login to Banner Admin while the change takes place, current sessions might also be impacted.

Posted in Banner and Admin Systems, Research Computing, Systems