OIT Systems Maintenance

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Wednesday 10/2, Thursday, 10/3, Friday 10/4, from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Upgrade Jupiter WAN switch
Description of change: OIT will be upgrading the wide-area network (WAN) switch in Jupiter
Downtime window start: 10/02/2024 6:00 AM
Downtime window end: 10/02/2024 7:00 AM
Affected services: Internet access for the Jupiter campus will be out during this time.
End-user impact: The Jupiter campus will lose network during the cutover

Forticlient Upgrades – Building 22 – Wednesday October 2nd
Description of change: OIT will be deploying Advanced VPN client updates to users of Building 22 starting at 7:00 a.m. on Wednesday October 2nd. OIT staff will be prompted to install updates to their VPN client software after that time.
Downtime window start: 10/02/2024 7:00 AM
Downtime window end: 10/02/2024 7:05 AM
Affected services: Advanced VPN Clients in use by OIT staff
End-user impact: OIT staff will be prompted to update their VPN Client software. User may delay installation until later in the day if they wish, but installing the update will require a reboot shortly thereafter.

Forticlient Changes for a subset of IT Staff
Description of change:
Downtime window start: 10/02/2024 7:00 AM
Downtime window end: 10/02/2024 7:05 AM
Affected services: NETSEC VPN for Networking and Security staff
End-user impact: Users should not see any impact if they are connecting from a university-owned and managed device. If a user tries to connect to the NETSEC VPN from a personal device, they will receive a failure message when logging in.

Server Maintenance
Description of change: OIT will be performing Banner server maintenance.
Downtime window start: 10/03/2024 3:00 AM
Downtime window end: 10/03/2024 4:00 AM
Affected services: Banner
End-user impact: Banner will be unavailable during the window

Server upgrade
Description of change: OIT will be upgrading the Appworx system
Downtime window start: 10/03/2024 4:00 AM
Downtime window end: 10/03/2024 7:00 AM
Affected services: Appworx production
End-user impact: Appworx will be unavailable during this time.

BHRIC Network Maintenance
Description of change: OIT Will be performing network maintenance affecting the BHRIC network from 12:00 a.m. until 1:00 a.m. on Friday October 4th. During this time, connectivity between the BHRIC networks and the rest of FAU on the Boca Raton campus will be briefly interrupted.
Downtime window start: 10/04/2024 12:00 AM
Downtime window end: 10/04/2024 1:00 AM
Affected services: Systems on the Boca Raton BHRIC network
End-user impact: Systems on the BHRIC will have a momentary loss of connectivity as the new changes are applied and routes reconverge

Posted in Banner and Admin Systems, Network and Telecom, Research Computing, Systems, Uncategorized

OIT Systems Maintenance

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks between 9/10/2024 and 9/13/2024 from 12:01 AM to 7:00 AM. In addition, the following systems will be specifically impacted:

BHRIC VMware server updates
Description of change: Research computing will be performing maintenance on https://vdi.fau.edu
Downtime window start: 09/10/2024 9:00 PM
Downtime window end: 09/10/2024 11:00 PM
Affected services: VDI
End-user impact: During this time, VDI environment will be offline. This would impact users needing to use the BHRIC VMware environment.

Wireless certificate update
Description of change: OIT will be renewing the certificates used for Wireless on September 10th. As a result of this change, users may be prompted to accept a new certificate when they access FAUWPA2 or Eduroam for the first time following the certificate renewal.
Downtime window start: 09/10/2024 10:00 PM
Downtime window end: 09/10/2024 10:30 PM
Affected services: Eduroam and FAUWPA2
End-user impact: This will affect all campuses where wireless is available. Users will be prompted to accept the new certificate.

Duo Notification Changes
Description of change: OIT will be activating additional notifications for Duo. These notifications will send additional information to users whenever the Duo settings are updated or changed.
Downtime window start: 09/11/2024 7:00 AM
Downtime window end: 09/11/2024 7:30 AM
Affected services: DUO MFA
End-user impact: Most of these changes will have no expected end-user impact. However, the changes to notification settings will cause users to receive new communications if their Duo devices are changed or modified in the portal.

BHRIC Server maintenance
Description of change: Research Computing will be performing maintenance on the BHRIC server
Downtime window start: 09/11/2024 9:00 PM
Downtime window end: 09/12/2024 6:00 AM
Affected services: BHRIC VMWare, https://vdi.fau.edu BHRIC fileshares
End-user impact: There should be very minimal end user impact, however, I/O could be slow.

Banner Maintenance
Description of change: OIT will be performing maintenance on Banner from 12:00 a.m. until 7:00 a.m. on Thursday 1st August. Banner will not be available during this time to allow the Ellucian support team to install the updates.
Downtime window start: 09/12/2024 12:00 AM
Downtime window end: 09/12/2024 7:00 AM
Affected services: Banner Admin, Self-Service, Registration
End-user impact: All end users of Banner will be impacted.

Server Maintenance
Description of change: OIT will be doing maintenance on Thursday, September 12th. There should be no user impact.
Downtime window start: 09/12/2024 12:00 AM
Downtime window end: 09/12/2024 1:00 AM
Affected services: Any service running on Kubernetes. There should be no end user impact as there are two other control planes for potential failover.
End-user impact: No end-user impact is expected.

Update to Canvas Tools
Description of change: OIT will be performing updates to the following Canvas Tools which will include some style changes to match other University site as well as some performance improvements and bug fixes: User Management, Course Management, Observer Management. We will also be installing one new Application, Course Links, that will give us the ability to put external links in Course menus upon request.
Downtime window start: 09/12/2024 5:00 AM
Downtime window end: 09/12/2024 6:00 AM
Affected services: No other services will be impacted except the ones that are being updated.
End-user impact: Each application will be unavailable momentarily as the files are being updated.

EZ Advising – Adding new logic for college of science
Description of change: OIT is implementing new logic in EZ Advising to direct students with specific attributes to the appropriate college advising services.
Downtime window start: 09/12/2024 6:00 AM
Downtime window end: 09/12/2024 8:00 AM
Affected services: EZ Advising
End-user impact: Students

Banner Maintenance
Description of change: OIT will be performing maintenance on Banner from 12:00 a.m. until 7:00 a.m. on August 2nd. Banner will not be available during this time to allow the Ellucian support team to install the updates.
Downtime window start: 09/13/2024 12:00 AM
Downtime window end: 09/13/2024 7:00 AM
Affected services: Banner Admin, Self-Service, Registration
End-user impact: All end users of Banner will be impacted.

Adding new queue in EZ Advising for Transfer Students
Description of change: OIT will be adding a queue in EZ Advising for capturing form submitted by Transfer and Early admit students.
Downtime window start: 09/13/2024 6:00 AM
Downtime window end: 09/13/2024 9:00 AM
Affected services: EZ Advising
End-user impact: Students

Posted in Banner and Admin Systems, Educational Technologies, Instructional Technologies, Network and Telecom, Research Computing, Systems

OIT Systems Maintenance – June 26-29 from 12:01AM TO 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks from 6/26-6/29 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

BHRIC storage maintenance
Description of change: Research Computing will be performing maintenance on the SAN for BHRIC. During this time there is no expected user impact. However, https://vdi.fau.edu, servers on https://health-vcenter , REDCAP may experience some slowness while the updates are running.
Downtime window start: 06/26/2024 9:00 PM
Downtime window end: 06/27/2024 5:00 AM
Affected services: All services that run in BHRIC. This includes https://vdi.fau.edu, SHS servers, EDU servers, file shares form \health.ad.fau.edu\bhric and boc22-nas2.health.ad.fau.edu
End-user impact: No expected impact from the update. However, there may be some slowness on the BHRIC Servers during this time.

Non-Degree Acceptance Email Update
Description of change: OIT is fixing grammatical errors in the Non-email Acceptance Email.
Downtime window start: 06/27/2024 6:00 AM
Downtime window end: 06/27/2024 8:00 AM
Affected services: myFAU
End-user impact: No end user impact is expected. These changes are fixing a grammatical error in an email that gets sent to students.

App status error for foreign High School records
Description of change: An error was reported for a student with foreign high school record. This change is to fix the reported error.
Downtime window start: 06/27/2024 6:00 AM
Downtime window end: 06/27/2024 8:00 AM
Affected services: FAU App
End-user impact: Students – Admissions Applications. Services should still be operational

VPN Management Server Maintenance
Description of change: OIT will be performing maintenance on the Advanced VPN infrastructure from 12:00 p.m. until 8:00 p.m. on Saturday June 29th. During this time, there may be periods of time where newly installed Advanced VPN clients may be unable to obtain configuration. This maintenance should not affect the use of Advanced VPN.
Downtime window start: 06/29/2024 12:00 PM
Downtime window end: 06/29/2024 8:00 PM
Affected services: Advanced VPN configuration and licensing will be unavailable during periods of time
End-user impact: We anticipate minimal end user impact limited to any user that installs the advanced VPN client for the first time. There will be a period of time during the maintenance where new clients will be unable to get a license or a configuration file. Existing clients will work while the server is under maintenance.

Posted in Banner and Admin Systems, Network and Telecom, Research Computing, Systems

[Completed] Network Maintenance – all campuses on Thursday, June 6 from 5:00 a.m. until 6:00 a.m.

OIT will be performing network maintenance affecting all campuses from 5:00 a.m. until 6:00 a.m. on Thursday, June 6th. During this maintenance, short disruptions of connectivity to and from the internet and to campus technology resources will occur.

Posted in Banner and Admin Systems, Network and Telecom, Research Computing, Systems

OIT Systems Maintenance, 5/22 & 5/23 from 12:01 AM to 7:00 AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Wednesday, May 22 and Thursday, May 23, 2024 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Printing services maintenance
Description of change: OIT will be upgrading printing services used in the computer labs, library, and web printing on Wednesday, May 22nd, between the hours of 6:00 AM and 9:00 AM.
Downtime window start: 05/22/2024 6:00 AM
Downtime window end: 05/22/2024 9:00 AM
Affected services: Papercut services including printing from lab and library computers as well as web printing from fauprint.fau.edu.
End-user impact: Printing services in the labs, library, and fauprint.fau.edu will be intermittently unavailable during this upgrade.

Server maintenance
Description of change: OIT will be performing server maintenance affecting uAchieve/DARS access and audits.
Downtime window start: 05/23/2024 6:00 AM
Downtime window end: 05/23/2024 7:00 AM
Affected services: uAchieve/DARS
End-user impact: uAchieve/DARS will be unavailble during this time.

REDCap maintenance
Description of change: Research Computing will be performing Maintencace on REDCap. During this time REDCap will be offline for all users
Downtime window start: 05/23/2024 9:00 PM
Downtime window end: 05/24/2024 6:00 AM
Affected services: REDCap and any API’s that may interact with REDCap
End-user impact: During this time REDCap will be put into maintenance mode. Users will see “REDCap is down for Maintenance” if they try to get to any REDCap login or survery.

Posted in Banner and Admin Systems, Research Computing, Systems

Network Switch Upgrade – Tuesday, May 21 from 5:00 AM to 7:00 AM

Network Switch Upgrade
Description of change: OIT’s Networking team will be upgrading one of the data center switches. Multiple servers and services will be unavailable during this time.

Downtime window start: 05/21/2024 5:00 AM
Downtime window end: 05/21/2024 7:00 AM

Affected services: The following services will be impacted during the upgrade:
Web server
Transcript Request, Personal Information
OwlDocs, OwlFiles, Owl Residency Portal
OwlDone, SPOT
Mandatory Course Entry Quiz, Guest Wireless SMS, Account Claiming SMS
Owlcard software licensing
Graduate College MyPoS
Sunapsis
Johnson Controls / Siemens
Canvas
Crestron configuration tool
Citrix desktop and apps via apps.fau.edu
OIT Lab Camera System
Library Admin Workstation
Squid Proxy for Voice VLAN
Monitoring for Networking
OIT Systems Desktop
XLerator & db server
Google User Migration
Registrar Office email campaign server
eduroam radius server
Radius
Campus Recreation – Fusion Software
LDAP
Automation
FAU Tax software
Load balancer related
Dell OME
PowerBI on-prem data connector
Remote desktop
Splunk sandbox
NetApp cloud connectors
Email distribution
Admin server
DNS
WatchdogEX Monitoring System
PD Access Control
Grants ERA Web portal

End-user impact: The listed services will be unavailable during this time. Please note, other services not listed above may be impacted as well. If you encounter an issue, please try again after the upgrade has been completed.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Research Computing, Systems, Uncategorized

Health Virtual Desktop Infrastructure

Research Computing’s last-generation Virtual desktop Infrastructure (vhealth.fau.edu) is currently offline. We have identified the problem and are working to resolve it. Our new generation VDI is currently online and working as expected.

Posted in Research Computing

OIT Systems Maintenance, Thurs. March 14 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/14/2024 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Printing services maintenance
Description of change: OIT will be upgrading printing services used in the computer labs, library, and web printing on Thursday, March 14th, between the hours of 4AM and 7AM.
Downtime window start: 03/14/2024 4:00 AM
Downtime window end: 03/14/2024 7:00 AM
Affected services: Pay for print including fauprint.fau.edu.
End-user impact: Printing services in the labs, library, and fauprint.fau.edu will be intermittently unavailable during this upgrade.

Updating the URL on the “Pay Your Deposit Now”
Description of change: OIT will be updating the URL on the “Pay Your Deposit” button to navigate the students to Touchnet.
Downtime window start: 03/14/2024 5:00 AM
Downtime window end: 03/14/2024 8:00 AM
Affected services: OwlDone
End-user impact: No end-user impact is expected during this time.

BHRIC Server Maintenance
Description of change: Research computing will be performing server maintenance on BHRIC servers
Downtime window start: 03/12/2024 11:00 PM
Downtime window end: 03/13/2024 6:00 AM
Affected services: During this time the following will be impacted:
*BHRIC sftp services, Redcap storage, Redcap Services, COS-Anzures-filemaker
End-user impact: During this time the following will be impacted:
*BHRIC sftp services – very light impact
*Redcap storage (no reports can be saved or downloaded during this time)
*Redcap Services impacts only 2 or 3 users (this is for external services that redcap uses like some reporting modules)
*** Note Redcap will still be available during this change, users can still fill out forms and surveys as the database is not impacted
*COS-Anzures-filemaker is for one faculty member and a few students and will be offline during this time

Research Computing BHRIC Server maintenance
Description of change: Research computing will be performing server maintenance on BHRIC VMM
Downtime window start: 03/13/2024 9:00 PM
Downtime window end: 03/14/2024 5:00 AM
Affected services: Research VMM2 will be offline during this time , so College IT admins will not be able to make any changes in BHRIC hyper-v
End-user impact: Only impacts College IT Admins with machines in BHRIC hyper-v

Posted in Research Computing, Systems

OIT Systems Maintenance, Thurs. Feb 22 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/22/2024 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Banner Maintenance
Description of change: OIT will be performing maintenance on Banner from 1am. until 7:00 a.m. on February 22nd. Banner will not be available during this time to allow the Ellucian support team to install the updates.
Downtime window start: 02/22/2024 1:00 AM
Downtime window end: 02/22/2024 7:00 AM
Affected services: Banner Admin, Self Service
End-user impact: Banner will be unavailable during this time. All end users of Banner will be impacted.

Server change
Description of change: OIT will be updating the Banner test environments
Downtime window start: 02/22/2024 5:00 AM
Downtime window end: 02/22/2024 5:30 AM
Affected services: Banner test environments: DEVL, TEST
End-user impact: Banner test environments will be unavailable during this time.

Research Computing Health Frevvo Maintenance
Description of change: Research Computing will be performing system maintenance of the Health Frevvo file connector. During this time saving forms to \health.ad.fau.edu will be offline
Downtime window start: 02/22/2024 8:00 AM
Downtime window end: 02/22/2024 9:00 AM
Affected services: Frevvo file connector
End-user impact: During this time users will not be able to save forms to this file location

Upgrade data center switch
Description of change: Networking will be upgrading a switch in building 96.
Downtime window start: 02/23/2024 6:00 AM
Downtime window end: 02/23/2024 7:00 AM
Affected services: Services running on Hyper V stack in bld 96
End-user impact: No end-user impact is expected

Posted in Banner and Admin Systems, Network and Telecom, Research Computing, Systems

OIT Systems Maintenance, Thurs. Jan 25 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 01/25/2024 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

VPN Client Maintenance
Description of change: OIT will be making a configuration change to advanced VPN clients to prevent an authentication issue with newer client builds. We will also be pushing out client upgrades.
Downtime window start: 01/25/2024 8:00 AM
Downtime window end: 01/25/2024 8:05 AM
Affected services: Advanced VPN clients
End-user impact: Users of the advanced VPN client will perform SSO authentication using their default browser instead of the FortiClient built-in browser.
Windows advanced client users will also be prompted to reboot their computer for a client upgrade. Mac users will be prompted for an upgrade but not required to reboot.

SMS Compliance
Description of change: We are incorporating language in the Native App, Banner, GradCas, and Owldone to obtain consent from students regarding SMS messages. This is to ensure compliance with regulatory requirements.
Downtime window start: 01/25/2024 3:00 AM
Downtime window end: 01/25/2024 8:00 AM
Affected services: Native App, Banner, GradCas, and Owldone
End-user impact: No end-user impact is expected during this time.

Admissions Application Upgrade
Description of change: OIT will be performing an upgrade to the Graduate Admissions Applications
Downtime window start: 01/25/2024 7:00 AM
Downtime window end: 01/25/2024 7:05 AM
Affected services: College of Business Graduate Admissions Application, Study Group Admissions Application
End-user impact: The application will be offline for a few minutes at 7 am

BHRIC Server Maintenance (SHS SQL Server)
Description of change: OIT will migrate the SHS SQL server to a new environment. This impacts SHS and CAPS using the software Clockwork.
Downtime window start: 01/26/2024 9:00 PM
Downtime window end: 01/28/2024 9:00 PM
Affected services: Clockwork (Scheduling App)
End-user impact: During this time programs that write to this database will be offline.

Posted in Banner and Admin Systems, Research Computing, Systems