BHRIC Virtual Desktops

We are currently investigating some users having issues connecting to BHRIC Virtual Desktops. We will check back in on or around 1pm as we learn more.

Posted in Email, Network and Telecom, Research Computing, Systems

Frevvo Forms is back online.

Frevvo Forms service is back online. Thank you for your patience.

Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Network and Telecom, Research Computing, Systems, Uncategorized, Video Conferencing, Workday

Frevvo Forms is currently offline.

Frevvo forms is currently offline and we are working to resolve the issue. Please check back later. Thank you!

Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Network and Telecom, Research Computing, Systems, Uncategorized, Video Conferencing, Workday

OIT Systems Maintenance, Thurs. Jan 26

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 01/26/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Update SSO Login Screen Header
Description of change: OIT will update the FAU SSO login screen. Change is only visual, does not affect functionality.
Downtime window start: 01/26/2023 7:00 AM
Downtime window end: 01/26/2023 7:15 AM
Affected services: Single-Sign On (SSO)
End-user impact: No end-user impact is expected.


Banner maintenance
Description of change: OIT will run scripts to update Hold Dates in Banner
Downtime window start: 01/26/2023 3:00 AM
Downtime window end: 01/26/2023 4:00 AM
Affected services: Banner
End-user impact: No end-user impact is expected


Server maintenance
Description of change: Research Computing will be adding a Domain controller to the health domain
Downtime window start: 01/27/2023 9:00 PM
Downtime window end: 01/27/2023 11:00 PM
Affected services: Health domain
End-user impact: No end-user impact is expected

Posted in Banner and Admin Systems, Research Computing, Systems

[RESOLVED] Issues reaching FAU websites & machines

The connection issues are resolved.

———————————-

Several users have reported having issues reaching FAU websites and machines. We are looking into and will send updates when available.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Research Computing, Systems, Uncategorized, Workday

Opt-in to Migrate to Microsoft Outlook 365

Starting Tuesday, January 17th, 2023 at 6 am students will be prompted to optionally Migrate to Microsoft Office 365 when they login to various services and websites. 

Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Research Computing, Systems

[RESOLVED]Issues logging on to Office 365 and other ADSF services

We are currently experiencing issues with ADSF that does not allow you to properly single-sign on (SSO) to Office 365 services such as Outlook Web and the new FortiClient VPN client. We are working on resolving the issue as soon as possible.

We apologize for the inconvenience this may cause.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Research Computing, Systems, Uncategorized

OIT Systems Maintenance, Thurs. Dec 15 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 12/15/2022 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Server Maintenance
Description of change: OIT will be updating a server that supports Banner Test
Downtime window start: 12/15/2022 3:00 AM
Downtime window end: 12/15/2022 4:00 AM
Affected services: banner dev
End-user impact: Banner dev will be unavailable during the window


BHRIC file server maintenance
Description of change: Research Computing will be performing maintenance on BHRIC file server. During this time, no files will be accessible.
Downtime window start: 12/15/2022 12:05 AM
Downtime window end: 12/15/2022 4:30 AM
Affected services: BHRIC
End-user impact: During this time, data located BHRIC file server will be unavailable.
This will cause errors during user login (vmware users that save thier profile here) and will casue drives to not be mounted if on physical machines and vmware users.


REDCap Update
Description of change: This is a routine REDCap update. REDCap will be offline during update.
Downtime window start: 12/15/2022 12:00 AM
Downtime window end: 2/15/2022 1:00 AM
Affected services: REDCap
End-user impact: Service will be offline during update.


Posted in Banner and Admin Systems, Research Computing, Systems, Uncategorized

OIT Systems Maintenance, 11/16 to 11/18 between 12:01AM and 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 11/17/2022 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted on Wednesday, 11/16 and Friday, 11/18:


Service Migration
Description of change: OIT is changing the service provider for mymail webpage
Downtime window start: 11/16/2022 12:01 AM
Downtime window end: 11/16/2022 1:00 AM
Impacted services: Google mail URL
End-user impact: After the change, mymail URL will be redirected to MyFAU login page.


uAchieve Term Updates
Description of change: The uAchieve web app will be updated to include Spring 2023, Summer 2023, and Fall 2023 for Audit Requests.
Downtime window start: 11/17/2022 12:01 AM
Downtime window end: 11/17/2022 12:30 AM
Impacted services: uAchieve/DARS
End-user impact: uAchieve will not be available during the update.


EDI changes for Student Written Communication Digital Badges
Description of change: Changes have been made to both inbound and outbound EDI process for post-secondary transcripts to comply with the new state laws. Digital badges values will be loaded to Banner from inbound transcripts, and FAU issued digital badges will be sent out on outbound EDI transcripts.
Downtime window start: 11/17/2022 12:01 AM
Downtime window end: 11/17/2022 6:00 AM
Impacted services: Banner EDI jobs
End-user impact: No end-user impact is expected during this change.


Server Maintenance
Description of change: ​OIT will be upgrading the components of several systems to resolve bugs and add support for newer hardware.​
Downtime window start: 11/17/2022 3:00 AM
Downtime window end: 11/17/2022 7:00 AM
Impacted services: Services running on Cisco UCS server
End-user impact: No end-user impact is expected


SUSE Rancher Maintenance
Description of change: Maintenance will be performed on OIT’s boc22rancher Kubernetes Management service.
Downtime window start: 11/17/2022 5:00 AM
Downtime window end: 11/17/2022 6:00 AM
Impacted services: Rancher Environment
End-user impact: As we have an issue with this kubernetes cluster this change could affect load balancing and certs for network registration, privateeye, and college of business application.


Google Workspace Quotas
Description of change: All users will have enforced quotas 5GB added to their Google Workspace Accounts. Users will continue to be able to send and receive email but all other Google Workspace functions will be read-only.
Downtime window start: 11/18/2022 3:00 AM
Downtime window end: 11/18/2022 4:00 AM
Impacted services: Google Workspace
End-user impact: All users will have enforced quotas 5GB added to their Google Workspace Accounts. If quota is over 5BG, users will continue to be able to send and receive email but all other Google Workspace functions will be read-only.


Posted in Banner and Admin Systems, Email, Research Computing, Systems, Uncategorized

OIT Systems Maintenance, Thurs. Nov 3 from 12:00AM to 7:00AM


Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 11/03/2022 from 12:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Oracle Identity Manager (OIM) Database View Update
Description of change: An Oracle Identity Manager (OIM) database view and related program will be modified for the Google to Microsoft migration project. Adding functionality to track changes for students in multiple areas in Banner.
Downtime window start: 11/03/2022 12:00 AM
Downtime window end: 11/03/2022 6:00 AM
Affected services:
End-user impact: No downtime or user interruptions are expected.


Server updates
Description of change: OIT will apply updates to servers that host GradeMan, ServiceAwards, SoftLic,TechFee
Downtime window start: 11/03/2022 12:00 AM
Downtime window end:11/03/2022 3:00 AM
Affected services: GradeMan, ServiceAwards, SoftLic,TechFee
End-user impact: The services listed above will be offline while updates are being applied.


REDCap Update
Description of change: OIT will apply updates to REDCap
Downtime window start: 11/03/2022 12:00 AM
Downtime window end: 10/28/2022 1:00 AM
Affected services: REDCap
End-user impact: REDCap service will be offline during update.


Posted in Banner and Admin Systems, Research Computing, Systems
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