Florida Atlantic University is currently experiencing issues affecting FAU.edu and several related web services. Users may encounter slow performance, intermittent connectivity, login issues, or difficulty accessing certain university websites and applications, including Workday.
Update: fau.edu is back online and available.
The Office of Information Technology (OIT) will be performing routine systems maintenance, including but not limited to server reboots, security updates, configuration changes, and infrastructure upgrades during approved maintenance windows. The following systems and services may be impacted:
| Maintenance | Time | Impact |
|---|---|---|
| Eduroam | Wed, July 29, 6:45 a.m. – 8:00 a.m. | Maintenance on the Eduroam wireless network and new Mist WiFi services on the Boca Raton campus. No end-user impact expected. |
| TLS Certificate Updates | Wed, July 29, 7:00 a.m. – 8:00 a.m. | TLS certificates will be updated on various VPN and HTTPS services. No end-user impact expected. |
| Student Information & Reporting Server Upgrade | Wed, July 29, 9:00 p.m. – Thu, July 30, 12:00 a.m. | Operating system upgrade supporting student information retrieval and reporting services. Affected services include Banner ODS, reporting dashboards, data warehouse refresh processes, and Oracle DB connections to ODSP, FAUDW, and IEAP. Staff and various departments may experience service interruptions during the maintenance window. |
| Server Maintenance | Wed, July 29, 10:00 p.m. – 11:00 p.m. | Maintenance on Jagger and JSON Services. No interruptions are expected. |
| SnapLogic Maintenance | Wed, July 29, 11:00 p.m. – Thu, July 30, 12:00 a.m. | Maintenance on SnapLogic. No interruptions are expected. |
| OnBase/eDocs Maintenance | Thu, July 30, 4:30 a.m. – 5:00 a.m. | Security updates for the OnBase document management system and eDocs. No end-user impact expected. |
| REDCap Database Maintenance | Thu, July 30, 9:00 p.m. – 11:30 p.m. | REDCap will be unavailable during the maintenance window while database maintenance is performed. |
The Office of Information Technology (OIT) will be performing routine systems maintenance, including but not limited to server reboots, security updates, configuration changes, and infrastructure upgrades during approved maintenance windows. The following systems and services may be impacted:
Eduroam Certificate Renewal
Time of Change: 7:00AM – 7:30AM
Impact: Users may be prompted to accept a new certificate.
| Maintenance | Time | Impact |
|---|---|---|
| WAN Router Code Upgrade | 6:00 AM – 7:00 AM | No end-user impact expected. Traffic will roll over to Jupiter during the upgrade. |
| TLS Certificate Updates | 7:00 AM – 8:00 AM | VPN and HTTPS services. No end-user impact expected. |
| Maintenance | Time | Impact |
|---|---|---|
| BigIP Load Balancer Maintenance | 5:00 AM – 5:30 AM | Numerous enterprise services affected, including MyFAU, Banner, SSO, VPN, LDAP, PaperCut, and others. No impact expected. |
| LDAP/OUD Server Maintenance | 5:30 AM – 6:00 AM | Applications directly connected to OUD LDAP servers. No impact expected. |
| Eduroam Certificate Renewal | 7:00 AM – 7:30 AM | Users may be prompted to accept a new certificate. |
| FAUGuest Wireless Controller Certificate Update (Harbor Branch, Jupiter, Davie, Fort Lauderdale) | 5:30 PM – 6:30 PM | Affects users connected to the FAUGuest wireless network. |
| Maintenance | Time | Impact |
|---|---|---|
| Database Maintenance (Banner & AppWorx) | 12:00 AM – 7:00 AM | Database unavailable during maintenance window. |
| Slate Scholarship to Banner Information Update | 12:00 AM – 8:00 AM | Staff and students may be affected. Additional column added to Banner staging table. |
| Maintenance | Time | Impact |
|---|---|---|
| Server Maintenance (assessment.fau.edu, crosswalk.fau.edu, grademan.fau.edu, SoftLic.fau.edu, techfee.fau.edu, transient.fau.edu, iss.fau.edu) | 4:00 AM – 4:30 AM | No user impact expected. Security updates only. |
| EZ Advising Updates | 7:00 AM – 8:00 AM | Student-facing advising processes may be affected. |
Google reports that an ongoing technical issue is currently impacting Google Gemini. Users may experience intermittent errors or difficulty accessing Google Gemini at this time. You can follow Google’s progress using their AppStatus portal.
[10:30 am Monday] Network Infrastructure and Research Computing are working to isolate the problem between the Campus core and the Research Buildings. Hardware is being dispatched, and we will continue testing as we work towards a resolution.
[9pm Sunday] Research Computing’s home directory and scratch file systems are currently unavailable. We are investigating and will update this tomorrow morning once more information is known.
We will begin the planned replacement of our Identity Management System at 4 AM tomorrow, March 11th.
During this period, services such as account provisioning, account changes, and password synchronization will be temporarily unavailable.
Authentication for existing accounts should not be affected and will continue to function as usual.
We will update you as soon as all services are fully restored.
Thank you for your patience and cooperation.
OIT
We have confirmed that authenticated REDcap users are being forced to reauthenticate every few minutes. We are investigating the issue and will update when the issue is resolved.
A power failure in the Jupiter Data Center appears to have caused Beegfs /mnt/archive on the new Athene cluster to go offline. The team is en route to the campus and will resolve the problem as soon as possible.
Update 10/30/2025 @ 1:30 am: The issue with Microsoft Copilot has been resolved.
Users may experience difficulties accessing Microsoft Copilot Chat, particularly when using a web browser. Microsoft has confirmed this is a widespread issue affecting many users. We will provide additional updates as soon as they become available.
We are currently experiencing issues with Frevvo online forms that require user authentication. Our team is actively investigating the problem. We will provide an update as soon as more information becomes available. Thank you for your patience.