OIT Systems Maintenance, Wednesday, Nov 24th from 12:01am to 7:00am

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Wednesday, 11/24/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Network Maintenance potentially affecting SSO
Description of change: OIT will be performing network maintenance ​that may cause a momentary disruption to single sign-on on Wednesday, November 24th from 12:01 a.m. until 1:00 a.m.
Downtime window start: 11/24/2021 12:01 AM
Downtime window end: 11/24/2021 1:00 AM
Affected services: OIT services hosted at Azure and Google Cloud Platform will experience downtime lasting a couple of minutes
Expected End-user impact: ​Any service at Azure or Google Cloud Platform will experience a short disruption to service. The most visible is single sign-on hosted in Azure, however Boca should handle any requests and disruption should be transparent to the end user. The OIT cloud services mostly host DR-style systems currently.

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Posted in Network and Telecom

OIT Systems Maintenance, Thurs. November 18 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 11/18/2021 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Add licensing support for new Office version
Description of change: OIT will be adding licensing support for Office 2021​
Downtime window start 11/18/2021 6:00 AM
Downtime window end 11/18/2021 6:05 AM
Affected services: ​Office/Windows activation
Expected End-user impact: No end-user impact is expected​

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BHRIC server maintenance
Description of change: ​Research Computing will be performing maintenance of BHRIC servers
Downtime window start 11/18/2021 12:00 AM
Downtime window end 11/18/2021 4:00 PM
Affected services: BHRIC Hyper-V , ​research-vmm, Health Server (vm’s)
Expected End-user impact: ​During this time services like research-vmm for department IT admins may not be available.

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Posted in Research Computing, Systems

OIT Systems Maintenance, Thurs. November 11 from 12:05AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 11/11/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Forms Production Server Update
Description of change: Updating the Forms Server to the newest release.
Downtime window start 11/11/2021 12:00 AM
Downtime window end 11/11/2021 3:00 AM
Affected services: University Forms Server, Graduate Applications, College of Business Applications, Non-Degree Applications
Expected End-user impact: Forms will be unavailable for a brief time while the server is being updated.

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RedCap maintenance
Description of change: OIT will be doing maintenance of RedCap​
Downtime window start 11/11/2021 12:05 AM
Downtime window end 11/11/2021 2:00 AM
Affected services: ​RedCap
Expected End-user impact: RedCap will be unavailable about 10 – 15 minutes.

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Posted in Systems

OIT Systems Maintenance, Thurs. Oct. 21 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/21/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server Maintenance
Description of change: ​OIT will be moving 2 servers to different hardware.
Downtime window start 10/21/2021 3:00 AM
Downtime window end 10/21/2021 6:00 AM
Affected services: ​eduroam and wireless logins
Expected End-user impact: During this time, logins for eduroam and wireless will fail.

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Gitlab Maintenance
Description of change: OIT will be performing maintenance on the OIT Gitlab instance for upgrades and patches. It may become unavailable for periods during the scheduled down time.​
Downtime window start 10/21/2021 5:00 AM
Downtime window end 10/21/2021 7:00 AM
Affected services: ​Gitlab
Expected End-user impact: ​Developers may not be able to connect to the Gitlab repositories during this time.

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Password Expiration Maintenance
Description of change: OIT will be performing maintenance to the Password Expiration services. This maintenance will modify the expiration exclusion group to include all users that opt-in for forced multi-factor/Duo authentication on all services.
Downtime window start 10/21/2021 6:00 AM
Downtime window end 10/21/2021 7:00 AM
Affected services: ​Password Expiration
Expected End-user impact: ​No user impact expected.

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Banner Financial Aid Maintenance
Description of change: ​Banner will be undergoing maintenance to upgrade the Financial Aid 8X and XE modules. The system will be unavailable during maintenance.
Downtime window start 10/21/2021 3:00 AM
Downtime window end 10/21/2021 7:00 AM
Affected services: ​​BANNER 8X/XE Financial Aid modules
Expected End-user impact: ​The Banner system will be brought down during the actual installation of the new release code.

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Posted in Uncategorized

[Resolved] University Forms Offline

[8:00 am] The University form (Frevvo) system has been returned to service. We are working with the vendor to determine why the error occurred and prevent it from hapenning again.
[7:45 am] The University form (Frevvo) system is offline due to a configuration issue. We are working with the vendor to resolve the problem.

Posted in Banner and Admin Systems, Educational Technologies, Instructional Technologies, Research Computing, Systems, Workday

OIT Systems Maintenance, Thurs. Oct 14 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/14/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server Upgrade
Description of change: ​OIT will be upgrading one of its DNS servers.
Downtime window start 10/14/2021 3:00 AM
Downtime window end 10/14/2021 4:00 AM
Affected services: ​Internal DNS resolution
Expected End-user impact: ​There will be an intermittent network outage during the maintenance window.

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Server Upgrade
Description of change: ​OIT will be upgrading a server that allows for FAU web pages to be updated by the FAU community.
Downtime window start 10/14/2021 4:00 AM
Downtime window end 10/14/2021 5:00 AM
Affected services: updates to www.fau.edu webpages via omniupdate
Expected End-user impact: Users updating webpages on www.fau.edu might encounter intermittent failures during switchover

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OwlPulse Integration Tool
Description of change: OIT will be moving the OwlPulse Integration IP
Downtime window start 10/14/2021 6:00 AM
Downtime window end 10/14/2021 6:05 AM
Affected services: owlpulse and owlpulse integration tool​
Expected End-user impact: ​Contact Tracers may not be able to import users during the maintenance.

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Posted in Network and Telecom, Systems

OIT Systems Maintenance, Thurs. Oct 7 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/07/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server Upgrades
Description of change: OIT will be upgrading 3 of its DNS servers.​
Downtime window start 10/7/2021 3:00 AM
Downtime window end 10/7/2021 6:00 AM
Affected services: ​Internal DNS
Expected End-user impact: During this time, there will be intermittent network outages on the Jupiter and Boca campuses.

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OwlPulse upgrade
Description of change: Owlpulse will be offline for feature improvements. Including proper routing of medical residences, and bug fixes that allow non-standard phone numbers to gracefully be rejected.
Downtime window start 10/7/2021 5:30 AM
Downtime window end 10/7/2021 7:00 AM
Affected services: owlpulse.fau.edu​
Expected End-user impact: ​Owlpulse will be offline during the second half of the upgrade. Individuals will not be able to report their health status etc.

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Media Archive Upgrade
Description of change: ​The Media Archive will be undergoing a version upgrade and will be unavailable sporadically during the maintenance window.
Downtime window start 10/7/2021 9:00 AM
Downtime window end 10/7/2021 10:30 AM
Affected services: ​Media Archive (non-production)
Expected End-user impact: Users may experience timeouts when trying to access the Media archive or playback of videos may fail

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Posted in Instructional Technologies, Systems

[COMPLETED][NETWORK MAINTENANCE] – Boca Raton, Jupiter, Davie, and Fort Lauderdale

The network maintenance scheduled for this morning has been completed.

Posted in Network and Telecom

BHRIC Virtual Desktops

[01:00 10/02/2021] The issue has been resolved. The vendor has corrected the issue with their software and everything is working as expected. Administrators will need to contact OIT for instructions to connect to the administrative interface as a configuration setting was changed during the repair.
[21:00 10/01/2021] Certain Virtual Desktops on the BHRIC may not be accessible due to a failure of a backend service. We are working with the vendor to resolve the issue and will update this post regularly. If you experience an issue accessing your virtual desktop please report the problem to your IT support team. They will be able to work with OIT to bring the virtual desktop online.

Posted in Research Computing, Systems

Certificate Expired error when signing in to Canvas

Mac users running macOS 10.11 (El Capitan) or earlier are experiencing a “certificate expired” error when trying to sign in to Canvas. If you are experiencing this, click this link to learn how to run software updates on your Mac. Once updated, you should be able to sign in without experiencing the error.

We are aware that certain Apple devices cannot be updated past a certain OS version. In these cases, either find a new device to replace your current one or consult the FAU Library’s Laptop Computer Loan Policy*If applying, please mention that you are using an older Mac computer and cannot use Canvas on it in the notes field of the application.*

Posted in Canvas / LMS