Banner Self-Service Emergency Maintenance

Banner Self-Service will be undergoing emergency maintenance today at 12:30pm that requires services to be restarted.  Services will return to normal by 1pm.

Posted in Banner and Admin Systems

OIT Systems Maintenance, Thurs. June 20 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/20/2019 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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WebFOCUS Server Maintenance
Description of change: OIT will be applying the Webfocus upgrade 8.2.4​
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services:  WebFOCUS/Leap Ahead Production environment. ​
Affected systems:  IBI servers
Expected End-user impact: During this time, WebFOCUS, MyBits, and the Lead Ahead production environment will be unavailable at times.

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DR Password Change Support
Description of change: OIT will be adding disaster recovery support for password reset to backend services.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: accounts.fau.edu – account self service
Affected systems: OIM servers
Expected End-user impact: During this time, no end-user impact is expected. These services are only active in a disaster recovery scenario.

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Additional Orgs Added to HIPAAA Worker Report
Description of change: OIT will be applying a change to include automated provisioning and deprovisioning of HIPAA Employees in Health and Wellness / Counseling & Psychological Services , IBRAIN orgs.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Identity Management
Affected systems: ​Snaplogic, Oracle Identity Management System
Expected End-user impact: During this time, no end-user impact is expected.

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BHRIC Servers upgrade from Windows 2012R2 to Windows 2019
Description of change: OIT has a series of Windows servers on BOCA RATON and JUPITER cloud platforms running Windows 2012 R2. These servers will be upgraded to Windows 2019​. The first server was upgraded successfully. We are continuing to upgrade all servers in 3/4 servers per batch over next few months. ​This will be the 4th batch.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Various services in health domain
Affected systems: Jupiter Health servers
Expected End-user impact: During this time, no end-user impact is expected​

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BHRIC Servers upgrade from Windows 2012R2 to Windows 2019
Description of change: OIT has a series of Windows servers on BOCA RATON and JUPITER cloud platforms running Windows 2012 R2. These servers will be upgraded to Windows 2019​. Several servers are upgraded successfully. We are continuing to upgrade all servers in 3/4 servers per batch over next few months. ​
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Various services on following servers in health domain
Affected systems: Boca Health servers
Expected End-user impact: During this time, no end-user impact is expected.

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Posted in Email, Systems

Reports of 2Factor/MFA enrollment issues

Users have reported that issues enrolling and activating MFA/2Factor on their user accounts. We have tracked the issue down and will be fixing it between 9 pm and 9:30 pm June 16, 2019. During this period both the student and employee enrollment applications will be offline.

Posted in Banner and Admin Systems, Canvas / LMS, Email, Instructional Technologies, Systems, Workday

[Service Restored] Davie Campus Power Outage Second Floor of Education an Science Building

There is a power outage in the Davie Campus second floor networking closet that is causing data and wireless network to be down for users in the surrounding area. Facilities is aware of the issue and physical plant is deploying technicians to restore service.

Posted in Network and Telecom

OIT Systems Maintenance, Thurs. June 13 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/13/2019 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Email System Configuration Change
Description of change: Email spam protection settings are being modified to allow the a new project (SalesForce) to send valid emails on behalf of FAU.
Downtime window start: 5:00 AM
Downtime window end: 5:30 AM
Affected services: FAU Email Delivery​
Affected systems: Email and DNS servers
Expected End-user impact: During this time, no end-user impact is expected. ​

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Server Maintenance
Description of change: OIT will restart one of five LDAP user information servers to recover the ability to manage it properly.​
Downtime window start: 4:45 AM
Downtime window end: 5:00 AM
Affected services: A major service that may be impacted is Single Sign-on logins.  Other services may be OIM  (Oracle Identity Management) changes that need to be performed on OUD (Oracle Unified Directory) and any service requiring LDAP connections to OUD (Oracle Unified Directory).
Affected systems: boc22oudp02 proxy instance (asinst_2)​
Expected End-user impact: During this time, no long term impact is expected as this is only 1 of 5 OUD servers.  They are redundant and new connections would be routed to servers that are still alive. Momentary interruption of services may occur if something has been connected to that server and did not complete its operation during the shutdown.

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Server maintenance
Description of change: OIT will be introducing some security​ enhancements to the webservers.
Downtime window start: 4:00 AM
Downtime window end: 5:00 AM
Affected services: www.fau.edu
Affected systems: Web servers
Expected End-user impact: During this time, no end-user impact is expected. Changes should be transparent to end users.​

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Server Cluster Maintenance
Description of change: OIT will be applying updates to a server cluster.​
Downtime window start: 8:00 AM
Downtime window end: 5:00 PM
Affected services: Hyper-V, Multiple FAU services (please see list of virtual machines)​
Affected systems: HyperV clusters
Expected End-user impact: During this time, no end-user impact is expected. Virtual machines will be migrated live and no down time is expected for those work loads.​

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Banner Maintenance
Description of change: OIT will be upgrading and patching the BANNER system with 5 different releases. There are six Harvest packages over five Team Dynamix Incident numbers to be installed during the maintenance window.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: No service impact expected
Affected systems: BANNER
Expected End-user impact: During this time, no end-user impact expected.

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Oracle Server Maintenance
Description of change: OIT will be applying the Oracle Upgrade 12cR2 to IEAP production database​
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: IEAP production environment. Webfocus won’t be able to connect to the IEAP database. ​
Affected systems: odsprod
Expected End-user impact: During this time, services that listed above will be unavailable at times during the maintenance window.​​

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BHRIC Servers upgrade from Windows 2012R2 to Windows 2019
Description of change: OIT has series of Windows servers on BOCA RATON and JUPITER cloud platforms running Windows 2012 R2. These servers will be upgraded to Windows 2019​. The first server was upgraded successfully. We would like to continue upgrading all servers in 3/4 servers per batch over next few months. ​
This will be the 3rd batch.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Various services on following servers in health domain
Affected systems: Servers on the Health domain
Expected End-user impact: During this time, no end-user impact is expected

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Posted in Banner and Admin Systems, Email, Systems

[RESOLVED] TouchNet Systems Maintenance, Wed. June 12th from 3:00AM to 7:00AM

The TouchNet payment processing system will be undergoing maintenance -Starting from 3:00am to 7:00am (EST) Wednesday, 06/12/2019

This affects student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services.

We expect all systems to be back online no later than 7:00 am (EST) that morning. When the system is back up and ready to go, we will notify you.

You may wish to place warnings on your website, or take your store offline. If this scheduled downtime creates a conflict for your operations, please feel free to contact us at FIS@fau.edu for further discussion.

Posted in Uncategorized

Wireless network upgrades on July 8 – 10 and July 15 – 17 between 5:00 am and 6:00 am

OIT will be performing upgrades and enhancements to the wireless network segments between 5:00 a.m. and 6:00 a.m. beginning on Monday, July 8 through Wednesday, July 10, and Monday, July 15 through Wednesday, July 17. During the maintenance windows, there will be a 15-20 minute disruption to the fau, fauwpa2, fauguest, and eduroam wireless networks. Expected campus upgrades are as follows:

Monday, July 8: Fort Lauderdale, Davie, and Harbor Branch campuses will experience a 15-20 minute disruption to the campus wireless networks.
Tuesday, July 9: Jupiter campus will experience a 15-20 minute disruption to the campus wireless networks.
Wednesday, July 10: Security enhancements will be applied to the campus locations listed above. The security enhancements will include a new digital certificate for the fauwpa2 network. All users will be prompted to accept the new certificate.

Monday – Wednesday, July 15 – 17: Portions of the Boca Raton Campus will experience a 15-20 minute disruption to the campus wireless networks. Security enhancements will also be applied during this time. The security enhancements will include a new digital certificate for the fauwpa2 network. All users will be prompted to accept the new certificate.

If you experience any difficulties after the times outlined above, please contact the FAU help desk at https://helpdesk.fau.edu or 561-297-3999 for immediate assistance.

Thank you

Posted in Network and Telecom

TouchNet Systems Maintenance, Wed. June 12th from 3:00AM to 7:00AM

The TouchNet payment processing system will be undergoing maintenance -Starting from 3:00am to 7:00am (EST) Wednesday, 06/12/2019

This affects student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services.

We expect all systems to be back online no later than 7:00 am (EST) that morning. When the system is back up and ready to go, we will notify you.

You may wish to place warnings on your website, or take your store offline. If this scheduled downtime creates a conflict for your operations, please feel free to contact us at FIS@fau.edu for further discussion.

Expected End-user impact: During this time all student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services will be unavailable during this maintenance cycle.

Posted in Banner and Admin Systems

[RESOLVED] Owldone Unavailable

Update: The issue with Owldone has been resolved and is now available again. We thank you for your patience during this time.

OIT

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We are currently experiencing some issues with Owldone and the application is currently unavailable. We are working to resolve the issue as soon as possible and we appreciate your patience during this time.

OIT

Posted in Banner and Admin Systems, Systems

OIT Systems Maintenance, Thurs. June 6 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/06/2019 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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BHRIC Servers upgrade from Windows 2012R2 to Windows 2019
Description of change: OIT will be upgrading a series of Windows servers on BOCA RATON and JUPITER cloud platforms running Windows 2012 R2. These servers will be upgraded to Windows 2019​. This is the 2nd batch of upgrades.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Various services on following servers in health domain
Affected systems:  Various health servers
Expected End-user impact: During this time, no end-user impact is expected

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Server Maintenance
Description of change: OIT will be changing the network address for a server.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: VIP file shares
Affected systems: VIP server
Expected End-user impact: During this time, end users will not be able to connect to the VIP file share.

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Oracle Server Maintenance
Description of change: OIT will be applying the Oracle Upgrade 12cR2 to IEAP production database​
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: IEAP production environment. Webfocus won’t be able to connect to the IEAP database. ​
Affected systems: odsprod
Expected End-user impact: Services that listed above will be unavailable at times during the maintenance window.​​

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Posted in Banner and Admin Systems, Educational Technologies, Email, Systems