OIT Systems Maintenance, Feb. 14 from 3:00AM to 7:00AM

Posted on February 12, 2019 at 9:13 am by ann

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/14/2019 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Mailing list DMARC change
Description of change: OIT will be making a change in Sympa to not be rejected for failing DMARC checks
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Sympa/mailing lists
Affected systems: lists.fau.edu
Expected End-user impact: During this time, outbound list messages set to go out during the downtime will be delayed until after the mailing list restarts. The expected downtime is between 2-5 minutes.

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Form Server Patch
Description of change: OIT will be updating the form server to patch bugs and reported issues.
Downtime window start: 4:00 AM
Downtime window end: 6:00 AM
Affected services: Frevvo, forms.fau.edu, Admissions applications
Affected systems: boc22frevvo1.fau.edu
Expected End-user impact: During this time, the form server that provides many automated forms will be offline for about 10 – 15 minutes.

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Posted in Email, Systems

[RESOLVED] Intermittent Network Issues

Posted on February 11, 2019 at 3:07 pm by ann

We are currently experiencing intermittent network issues. This may impact connectivity to the Internet. Our team is working to resolve the issue as soon as possible. We will post updates as soon as they become available.

We apologize for the inconvenience.

OIT

Posted in Network and Telecom, Systems

OIT Systems Maintenance, Thurs. Feb. 7 from 3:00AM to 7:00AM

Posted on February 5, 2019 at 9:05 am by ann

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/07/2019 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server Maintenance – Retirement of old Luminus MyFAU portal
Description of change: OIT will be shutting down services that were responsible for the old Luminis MyFAU portal
Downtime window start: 5:00 AM
Downtime window end: 5:30 AM
OIT Units involved in the change systems
Affected services: Old MyFAU portal and any web services that relied on it for authentication.
Affected systems: Luminus, mcportals
Expected End-user impact: During this time, no end-user impact is expected. All services relying on the old portal should have been migrated away already as part of other projects and change notices.

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Account Self Service
Description of change: OIT will be upgrading and patching services related to account management related to HIPAA user roles.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Account Self Service
Affected systems: accounts.fau.edu, um.fau.edu
Expected End-user impact: During this time, no end-user impact is expected. These changes should not effect existing systems. Change will occur to back-end services.

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Form Server Patch
Description of change: Updating the form server to patch bugs and reported issues.
Downtime window start: 4:00 AM
Downtime window end: 6:00 AM
Affected services: Frevvo, forms.fau.edu, Admissions applications
Affected systems: boc22frevvo1 server
Expected End-user impact: During this time, the form server that provides many automated forms will be offline for 10 – 15 minutes.
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REDCap survey software upgrade
Description of change: OIT will update upgrade the REDCap survey software.
Downtime window start: 3:00 AM
Downtime window end: 6:30 AM
Affected services: redcap.fau.edu
Affected systems: redcap.fau.edu
Expected End-user impact: During this time, REDCap survey software will be offline from 3:00 until 6:00 am

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Posted in Systems

[Resolved] WebEx Degraded Performance

Posted on February 4, 2019 at 1:45 pm by acampb28

The degraded performance issue affecting WebEx has been resolved

Posted in Canvas / LMS, Video Conferencing

WebEx Degraded performance

Posted on February 4, 2019 at 1:26 pm by acampb28

Currently, Webex is experiencing degraded performance that may prevent users from creating or joining meetings. This issue affects both the stand-alone and canvas implementations (aka MEETS for WebEx). WebEx engineers are aware and are current investigating the problem. OIT will monitor the situation and update the University community as the situation evolves.

Posted in Canvas / LMS, Video Conferencing

[Resolved] Network outage at Ft. Lauderdale campus

Posted on January 30, 2019 at 9:40 pm by ken

The network has been restored at the Ft. Lauderdale campus.

Thank you

Posted in Network and Telecom

Mediasite maintenance – 1/31/2019

Posted on January 30, 2019 at 11:00 am by acampb28

As part of their recovery efforts from this past weekend’s outage, Sonic foundry will be re-indexing FAU’s Mediasite site beginning 12AM 1/31/2019.

During this time, search based catalogs (which includes the majority of lecture capture classes), may show no content. This is temporary and the presentations will automatically re-appear when the process is complete. This process is scheduled to take a several hours and should be completed by 6AM 1/31/2019

Posted in Instructional Technologies, Lecture Capture

Network outage at Ft. Lauderdale campus

Posted on January 30, 2019 at 9:08 am by ken

We are experiencing a network outage at the FAU Ft. Lauderdale campus. We are working to resolve the issue as soon as possible.

Thank you

Posted in Network and Telecom

OIT Systems Maintenance, Thurs. Jan 31 from 3:00AM to 7:00AM

Posted on January 29, 2019 at 9:16 am by ann

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 01/31/2019 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server Maintenance – PaperCut update
Description of change: OIT will be implementing a fix for the PaperCut service in the Library.
Downtime window start: 4:00 AM
Downtime window end: 4:30 AM
Affected services: PaperCut printing.
Affected systems: PaperCut server
Expected End-user impact: During this time, users will not be able to print via PaperCut.

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Undergraduate Admissions Updates
Description of change: A series of enhancements and updates are being requested from the Undergraduate Admissions team. These updates have been deployed in Test as of November 27th, and are being testing and verified by the UG Admissions team. The enhancements include: Add SAT subScores to Undergraduate Application; Add WHC interest question; Post Secondary Bug Fix; FUTURE PLANS: change wording, add MDC; Fix International Numbers. Not all changes have been approved and some will be deployed during regular hours as they do not impact the application in terms of availability or downtime.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Undergraduate Admissions Application
Affected systems: Undergraduate Admissions servers
Expected End-user impact: During this time, no end-user impact is expected.

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Office 365 license assignment
Description of change: OIT will be modifying the 365 licenses assigned to users
Downtime window start: 6:00 AM
Downtime window end: 6:30 AM
Affected services: All Office 365 services
Affected systems: Office 365
Expected End-user impact: During this time, no end-user impact is expected.

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Banner Maintenance
Description of change: OIT will be upgrading or patching the BANNER XE system with 20 different releases during the FAUP maintenance window on Thursday, January 31, 2019.
There are 21 Harvest packages over 17 TD Incident numbers but the DBAs have reviewed the list and have determined that all of these items can be installed within the timeframe allotted for the FAUP maintenance window.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: No service impact expected
Affected systems: BANNER XE
Expected End-user impact: During this time, no end-user impact is expected.

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Posted in Banner and Admin Systems, Email, Systems

[RESOLVED] Mediasite Service Disruption

Posted on January 26, 2019 at 6:01 pm by acampb28

Cloud services have been restored, and at this time we do not anticipate any further disruptions

Restoration of the services did require restoring from a prior database backup for the site. You may need to re-publish MDR recordings made in the last 48 hours that are missing.

If you notice any missing lecture capture presentations please submit a ticket at: https://helpdesk.fau.edu/TDClient/Requests/ServiceDet?ID=4432

We apologize for the disruptions

Posted in Instructional Technologies, Lecture Capture