OIT Systems Maintenance, Thurs. May 26 from 12:01AM to 7:00AM

Posted on May 24, 2022 at 4:07 pm by ann

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/26/2022 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Server Maintenance
Description of change: OIT will be performing server maintenance from 12:00 a.m. until 5:00 a.m. on Thursday May 26th. Web services may be briefly interrupted during this window.
Downtime window start 5/26/2022 12:01 AM
Downtime window end 5/26/2022 5:00 AM
Affected services: Web services may experience brief interruptions during the maintenance window
Expected End-user impact: Users may experience a brief interruption while services are restarted

Redcap Maintenance
Description of change: Research Computing will be performing REDCap maintenance
Downtime window start 5/26/2022 1:00 AM
Downtime window end 5/26/2022 2:00 AM
Affected services: REDCap
Expected End-user impact: Users will not be able to use REDCap during this time

Posted in Research Computing, Systems

[Restored] Network connectivity lost to partner campus locations

Posted on May 20, 2022 at 9:24 am by ken

Network connectivity has been restored to all partner campus locations.

Posted in Network and Telecom

Network connectivity lost to partner campus locations

Posted on May 20, 2022 at 9:01 am by ken

We are working with the network provider to restore the service.

Posted in Network and Telecom

OIT Systems Maintenance, Thurs. May 19 from 1:00AM to 7:00AM

Posted on May 17, 2022 at 10:50 am by ann

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/19/2022 from 1:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Database Maintenance
Description of change: Applying latest patches and upgrades to production databases.
Downtime window start 5/19/2022 3:00 AM
Downtime window end 5/19/2022 7:00 AM
Affected services:
ODS

Banner production:
Admin Pages (Forms)
Application Navigator
Banner Access Manager
Banner self-service
Touchnet – Payments/Deposits
Workflow
uAchieve – DARS
FLVS
Transcripts

FAUDW Warehouse:
OwlDone
FinancialAid Attendance Survey

IEAP Warehouse
Expected End-user impact: The listed services will be temporarily offline while the patches are applied. Some applications may need to be restarted after the maintenance is complete.

Redcap Maintenance
Description of change: Research Computing will be performing REDCap maintenance
Downtime window start 5/19/2022 1:00 AM
Downtime window end 5/19/2022 2:00 AM
Affected services: REDCap
Expected End-user impact: Users will not be able to use REDCap during this time

Posted in Banner and Admin Systems, Research Computing, Systems

[RESOLVED] Canvas Docviewer Error

Posted on May 16, 2022 at 2:05 pm by jloiacon

The issue has been resolved

Canvas is currently working to resolve an issue with its document viewer, Docviewer. Users will be unable to see previews of documents within their Canvas courses. Users can download the documents to view them on there computers. For more information please visit https://status.instructure.com/

Posted in Canvas / LMS

OIT Systems Maintenance, May 12, from 12:01AM to 7:00AM

Posted on May 10, 2022 at 10:49 am by ann

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/12/2022 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Desktop Configuration Changes
Description of change: OIT will be performing configuration changes on computer systems connected to the FAU domain.
Downtime window start: 5/12/2022 12:01 AM
Downtime window end: 5/12/2022 12:30 AM
Affected services: Windows logon sessions
Expected End-user impact: All windows desktops/laptops/servers will be configured to lock the user session after 15 minutes of inactivity. Having a video playing, PowerPoint open, etc. will keep the screen from being locked. Digital signs that have been identified and sent to security have been exempted.

Database Maintenance
Description of change: Applying latest patches and upgrades to production databases.
Downtime window start: 5/12/2022 1:00 AM
Downtime window end: 5/12/2022 7:00 AM
Affected services:
OIM (Identity Manager system): Account claiming, Password resets

MSOP Instance:
ACH or VPAS
Mandatory Course Entry Quiz
Accounts Self Service
Canvas Electronic Grading “Banner Grade Submissions” in Canvas
Wireless network authentication for guests.
4P Configuration, Admissions Status, Znumber page, ssoauth/, grades/ (except egrades itself)
Group Management
Phonebill application pre latest system.
Password expiration
network registration, netreg, network registration admin, DHCP Logger
Frevvo
Undergraduate Admissions
Graduate Admissions
Residency Project
OwlDone

Appworx
Harvest
WebFOCUS/ReportCaster

Expected End-user impact: The listed services will be temporarily offline while the patches are applied. Some applications may need to be restarted after the maintenance is complete.

Posted in Systems

OIT Systems Maintenance, Thurs. May 5 from 1:00AM to 7:00AM

Posted on May 3, 2022 at 10:41 am by ann

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/05/2022 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

BHRIC HYPER-V maintenance
Description of change: Research Computing will be performing maintenance of the Hyper-V environment.
Downtime window start: 5/5/2022 1:00 AM
Downtime window end: 5/5/2022 2:00 AM
Affected services: All services in the Research Computing Hyper-V environment
Expected End-user impact: No users should be impacted. However, each of the listed VMs/servers will be offline for about 2 mins.

Posted in Research Computing

Teamdynamix (helpdesk) system experiencing slowness

Posted on May 2, 2022 at 8:33 am by ann

We have received reports that TeamDynamix, the helpdesk system, is experiencing slowness. We have contacted the vendor and they are investigating the issue.

OIT

Posted in Systems, Uncategorized

[Resolved] Canvas Docviewer (Preview) Errors

Posted on April 28, 2022 at 2:19 pm by cdominguez

This issue has been resolved.

The Docviewer in Canvas, which you might be familiar with if you use SpeedGrader to view student document submissions or have documents automatically displaying throughout your course, is currently experiencing sporadic errors. Users may experience a Service is Currently Unavailable error.

~~Canvas has implemented a temporary fix and is monitoring results. To stay up to date with this issue, monitor Canvas’s status page about it here.~~

Posted in Canvas / LMS

NUPARK Parking System is currently unavailable

Posted on April 27, 2022 at 11:59 am by cblock

The FAU NUPARK system is currently unavailable. Users connecting to the online site and other parking applications will receive an error: ERROR 403 – This web app is stopped. We are working with the vendor to restore service as quickly as possible.

Thank you.

Posted in Uncategorized