OIT Systems Maintenance – Thurs. Jan 17 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 01/17/2019 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Web-based User authentication system maintenance
Description of change: Migrate the CAS SSO services database to a new database
Downtime window start: 4:00 AM
Downtime window end: 5:00 AM
Affected services: Single Sign On​
Affected systems: Single-sign on servers and databases
Expected End-user impact: During this time no end user impact is expected.

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Identity Management System Updates
Description of change: Applying security patches to the identity management system (OIM) and bug fixes for account claiming.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
OIT Units involved in the change IDM Team
Affected services: Account Self Service
Affected systems: ​OIM web servers
Expected End-user impact: During this time no end user impact is expected.

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Banner Admin Pages Maintenance
Description of change: Restart Banner Admin pages with updated Oracle DB library.​
Downtime window start: 6:00 AM
Downtime window end: 7:00 AM
Affected services: Banner Admin Pages
Affected systems: Banner XE server
Expected End-user impact: Banner Admin Pages will be unavailable during the restart.

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Banner Maintenance
Description of change: OIT will be upgrading the Application Navigator module (BANNER XE) and patching the Mass Data Update Utility module (BANNER 8) during the FAUP maintenance window on Thursday, January 17, 2019.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: No service impact expected
Affected systems: BANNER (8 and XE)
Expected End-user impact: During this time, no end user impact is expected

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University accreditation system upgrade
Description of change: OIT will be upgrading the software used for accreditation​ on request of the vendor​​
Downtime window start: 3:00 AM
Downtime window end: 4:00 AM
Affected services: http://xitracs.fau.edu​
Affected systems: xitracs
Expected End-user impact: The http://xitracs.fau.edu site will be unavailable during the window​

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Posted in Banner and Admin Systems, Network and Telecom, Systems

Canvas Mandatory Course Entry Quiz – Maintenance

Canvas Mandatory Course Entry Quiz was not showing up for users with High Contrast UI Setting Enabled for Canvas. We have corrected the problem and will be deploying the change to production shortly.  The Quiz may be unavailable for a short period of time while the changes are deployed.

Posted in Uncategorized

Core Network Maintenance – Thursday January 10th from 7:00 a.m. until 7:30 a.m.

OIT will be performing emergency network maintenance tomorrow morning from 7:00 a.m. until 7:30 a.m. to replace a failed component in core network equipment. We do not anticipate any disruption in network connectivity during the maintenance window.

Posted in Banner and Admin Systems, Network and Telecom, Systems

[RESOLVED] MYFAU giving intermittent errors

The MYFAU issue has been resolved.

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Occasionally when reaching a page on MYFAU, you may receive a “502 Bad Gateway”.  We are looking into the issue and hope to have more information soon. In the meantime, refreshing the page seems to clear up the problem and allow you to load the page.

 

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Systems

Mediasite Maintenance_1/5/2019

Sonic Foundry will be performing maintenance on the Mediasite system January 5th, 2019 from 1:01AM EST until 5:00am EST.  This maintenance includes upgrading the environment to the latest Mediasite release, and as such Mediasite may not be available during this window. We do not expect any downtime before or after the designated window.

Posted in Instructional Technologies, Lecture Capture

OIT Systems Maintenance, Wed. Dec 19 from 7:00AM to 8:00AM

VPN Maintenance
Description of change: OIT will be performing maintenance on the VPN on Wednesday December ​19th
Downtime window start: 7:00 M
Downtime window end: 8:00 AM
Affected services: Mobile VPN​
Affected systems: Mobile VPN​
Expected End-user impact:  During this time, we do not anticipate any end user impact for regular users of the VPN. Mobile users will start getting prompted for Duo two-factor to connect to the VPN and they will have expanded service capabilities on par with users of the desktop client.

Posted in Systems

[RESOLVED] Internet trouble reaching Google

The connectivity with Google has been resolved and all Google applications are available again.

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The internet provider in Miami is having issues reaching Google and it’s impacting all Google applications. In the meantime, you can use alternative search engines such as Bing and Yahoo.

We apologize for the inconvenience

OIT

Posted in Google App Status Feed

Grade Submission: Emergency Maintenance

Grades Grade Submission DOWNTIME

The eGrades Grade Submission tool will be down temporarily from 8:00 PM to 11:00 PM on December 8th, 2018 to preform emergency maintenance.

This update will fix the duplicate listings on the eGrades receipt page for courses with cross listed sections, performance enhancements, and extra verification for Grade Submission.

Instructors will be unable to submit grades during the time period stated above.

 

Posted in Uncategorized

[Resolved] Engineering West (building 36) power outage resulting in network loss

The network has been restored in the Engineering West building.

Thank you

Posted in Network and Telecom

Engineering West (building 36) power outage resulting in network loss

Due to an extended power outage in the Engineering West building #36, the network is currently down until the power is restored.

Thank you

Posted in Network and Telecom