Communication Infrastructure will be performing emergency maintenance to the Telecommunications and Voice servers between 9:00 p.m. on Friday, April 9 and 3:00 a.m. on Saturday, April 10, 2021. Additional maintenance will take place between 9:00 p.m. on Sunday, April 11 and 1:00 a.m. on Monday, April 12, 2021.
During the maintenance window, there may be a 5 minute disruption to the campus voice, voicemail, and telephone networks.
If you experience any difficulties after the times outlined above, please contact the FAU help desk at https://helpdesk.fau.edu or 561-297-3999 for immediate assistance.
Zoom has resolved the issue causing users to be unable to use Live Transcription services within Zoom Meetings.
Zoom has received reports of users being unable to utilize Live Transcription services within Zoom Meetings. Cloud Recording transcriptions are not impacted. Zoom is currently investigating and will provide updates as they have them.
This issue is now resolved.
Users should now be able to access their Webex sessions from within Canvas
User are currently experiencing issues connecting to Webex from within in Canvas.
Webex is aware of the issue and is currently implementing a fix, however, there has not been a timeline of when this will be resolved. In the meantime, webex users can access webex by going directly to https://fau.webex.com
and if sharing the webex link with students is required, please follow these instructions
For more updates about Cisco Webex’s Education Connector, click here.
Zoom has seen increased error reports while joining meetings/webinars on the US east coast and is investigating
#2 Canvas should now be operational. A fix was applied and is currently being monitored. (10:25 AM est)
#1 Canvas has identified the issue and applying a fix. (9:07 AM est)
When trying to access Canvas, users may get a 504 Gateway Time-Out error.
This has been reported to Canvas and they are currently investigating the issue.