Helpdesk Ticketing (TeamDynamix) Unavailable Saturday, April 21 from 12:01AM to 4:00AM

TeamDynamix V10.1 will be released on Saturday, April 21, 2018. This update is performed by the vendor.  The helpdesk system will be unavailable on April 21st between 12 AM and 4 AM Eastern Time.

OIT

 

Posted in Uncategorized

[Completed] Banner Production Maintenance

The Office of Information Technology will be performing maintenance to Banner production systems beginning Thursday, April 19th at 12:00 am.  Services are expected to be fully restored by Thursday, April 19th at 7:00 am.  The following services affected by this maintenance will be unavailable during this time.

List of affected services:

  • Password resets
  • Account claiming
  • Banner Self Service
  • Transcripts and degree auditing
  • App Status portal
  • Admissions Applications
  • Owldone
  • eGrades for Canvas
  • Banner Internet Native Forms (INB)
  • Banner Application Navigator (XE)
  • Touchnet payment gateway

Additional maintenance will be performed on Saturday 4/21.

OIT

Posted in Banner and Admin Systems, Systems

[Completed] NWRDC network upgrade

The NWRDC network upgrade has been completed.

Thank you

Posted in Network and Telecom, Systems

Network Maintenance – Jupiter Campus 5/11 12:00am – 6:00am

OIT will be performing network maintenance in Jupiter on Friday, May 11 from 12:00 a.m. until 6:00 a.m.  Due to the nature of the maintenance, users may experience intermittent network disruptions lasting approximately 5 – 10 minutes during this window. The Internet connection will be rerouted to the backup connection to minimize any downtime.

Thank you

Posted in Network and Telecom

Network upgrades in buildings 01, 12, 55, and 73 on May 9, 2018

On Wednesday, May 9, 2018, between 12:00 am and 6:00 am, OIT will upgrade the network in the FAU Sanson Life Science (01) Behavioral Sciences (12) Physical Science (55) and General Classroom North (73) buildings. This upgrade will cause intermittent interruptions to the network, wireless, and telephones in the aforementioned buildings. If you have trouble after the times outlined above, please contact the FAU help desk at http://www.fau.edu/helpdesk or 561-297-3999 for immediate assistance.

Thank you

Posted in Network and Telecom

OIT Systems Maintenance, Thurs. April 19 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/19/2018 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

*************************************************************************************
Server Maintenance
Description of change: OIT will be applying patches to a server.
Downtime window start: 4:00 AM
Downtime window end: 6:00 AM
Affected services: DNS, DHCP, LDAP, Papercut
Affected systems: ftlbc04hv01, towdcfau01, towdcirm01, dnsftl1, dhcpftl1, ftlbc04pcprt01
Expected End-user impact: During this time, the services mentioned above will be unavailable

*************************************************************************************
Windows configuration and deployment system upgrade
Description of change: The system providing configuration, deployment and updates to Windows clients will be upgraded to the latest version
​Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: OS deployments, app installs, windows updates from SCCM​
Affected systems: boc22sccm​
Expected End-user impact: During this time, all OS deployments, app installs, windows updates from sccm will be unavailable

*************************************************************************************
Reporting and metrics tools maintenance
Description of change: The hardware systems supporting OIT’s SAS inplementation will be updated
Downtime window start: 3:00 AM
Downtime window end: 5:30 AM
Affected services: SAS
Affected systems: boc22sas1, boc22sas2, boc22sas3, boc22sas4
Expected End-user impact: During this time, SAS will be unavailable

************************************************************************************

Posted in Systems

[Resolved] FAU Directory Currently Unavailable

Update: The Directory is now available.

 

The FAU public directory (https://directory.fau.edu/) is currently unavailable. We are looking into the situation and will place an update as soon as we have more information.

 

Posted in Systems, Uncategorized

[Completed] Banner Production Maintenance

The Office of Information Technology will be performing maintenance to Banner production systems beginning Saturday, April 14th at 12:00 am.  Services are expected to be fully restored by Saturday, April 14th at 7:00 am.  The following services affected by this maintenance will be unavailable during this time.

List of affected services:

  • Password resets
  • Account claiming
  • Banner Self Service
  • Transcripts and degree auditing
  • App Status portal
  • Admissions Applications
  • Owldone
  • eGrades for Canvas
  • Banner Internet Native Forms (INB)
  • Banner Application Navigator (XE)
  • Touchnet payment gateway

Additional maintenance will be performed on Thursday 4/19 and Saturday 4/21.  This announcement will be re-posted the day before each of these dates.

OIT

Posted in Banner and Admin Systems, Systems

NWRDC network upgrade

On Wednesday, April 18, 2018, between 5:00 am and 6:00 am, the networking department will upgrade the NWRDC connection. This change will cause an interruption to the FAU network at NWRDC. If you experience difficulties after the times outlined above, please contact the FAU help desk at http://www.fau.edu/helpdesk/ or 561-297-3999 for immediate assistance.

Thank you

Posted in Network and Telecom, Systems

[Completed] Banner production maintenance

The Office of Information Technology will be performing maintenance to Banner production systems beginning Thursday, April 12th at 12:00 am.  Services are expected to be fully restored by Thursday, April 12th at 8:00 am.  The following services affected by this maintenance will be unavailable during this time.

List of affected services:

  • Password resets
  • Account claiming
  • Banner Self Service
  • Transcripts and degree auditing
  • App Status portal
  • Admissions Applications
  • Owldone
  • eGrades for Canvas
  • Banner Internet Native Forms (INB)
  • Banner Application Navigator (XE)
  • Touchnet payment gateway

Additional maintenance will be performed on Saturday 4/14, Thursday 4/19, and Saturday 4/21.  This announcement will be re-posted the day before each of these dates.

OIT

Posted in Banner and Admin Systems, Systems