[Resolved] Frevvo Google Connector

The University’s Forms Frevvo Google connector is offline for some forms. We are investigating the problem and will update this when the problem is resolved.

Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Network and Telecom, Systems, Uncategorized, Video Conferencing, Workday

University form server (frevvo) authentication issues

We are currently experiencing some authentication issues when trying to login to Frevvo. We are working to resolve this as soon as possible and apologize for any inconvenience.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Instructional Technologies, Systems, Uncategorized

[Resolved] University Form Server 5 am – 7 am

The University form server (frevvo) is back online and fully upgraded.

 

The University form server (frevvo) is currently offline. We are investigating the issue and will update this post regularly. This affects admissions applications, form resources, and other tools that relay on this service. If you need assistance please submit a ticket to the help desk.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Workday

OIT Systems Maintenance, Thurs. February 20 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/20/2020 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Server configuration change – Storage
Description of change: OIT will be changing a parameter on it’s storage system to make inter-system communication more secure
Downtime window start: 6:00 AM
Downtime window end: 6:30 AM
Affected services: All Services
Expected End-user impact: During this time, no end-user impact is expected

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Server Configuration Change – Office365 Mail
Description of change: ​OIT will be increasing its spam checking for users on Office 365.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: ​Office 365 mail
Expected End-user impact: During this time, users may see email that is classified as spam being sent to their junk email folder.

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Server Upgrade – DPM backup
Description of change
Upgrading data protection manager on boc22dpmus and nwdpmus from 2019 to 2019 UR1
Downtime window start: 2:00 AM
Downtime window end: 7:00 AM
Affected services: ​DPM backups of client desktops, secondary backups for scdpm.
Expected End-user impact: During this time, backup jobs on desktops with DPM installed will be suspended.

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Server Upgrade – Video Conferencing Servers
Description of change: OIT will be applying updates to virtualization hosts.​
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Cisco meeting and videoconferencing services.​
Expected End-user impact: During this time, Cisco meeting and video conferencing services will be unavailable.

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Server Migration – VIP Document management system
Description of change: OIT will be migrating a file server to a new one.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: VIP document management
Expected End-user impact: During this time, VIP document management system will be unavailable.

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Test Egrade posting process for Mid term grades.
Description of change: OIT is making sure mid term grades are bypassing Financial AID F/U/I grade validation logic
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: ​Not Applicable
Expected End-user impact: During this time, no end-user impact is expected.

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Deleting disabled Single Sign On services
Description of change: OIT will be deleting the services that were disabled last week which did not cause disruptions.
Downtime window start: 12:00 AM
Downtime window end: 2:00 AM
Affected services:
TO DELETE
University Calendar Test, madcat1p 8090, madcat1p 8190, madcat1p, MadCatDr, IIS video0p, IIS VideoTech, IIS broadcast1, Ext Service Console Manager Development, LDAP Alias Manager Test, eGrades Scoreboard, eGrades Test, Starfish, Login, Canvas, Starfish Advising Software, FAUWeb1
FAUWeb4, Ibiweb 5, JIRA, MyFAU, MyFAU NW, PhoneBill, Precursor, RocketChat, RocketChat, SSOD, Undergraduate Application Production, FacSurv HTTPS, Undergraduate Application, FacSurv HTTPS

TO DELETE (DISABLED EXTRAS POST-ROLLUP)
OIMT – Match Resolution Manager (OIMT)
Athene – Athene ETD, OwlApps Password, PrivateEye 2.0, Athene Properties, Workday FAU API Prod
Athene Dev – Athene Dev ETD, Workday FAU API Dev
Athene Test – Athene Test ETD, Workday FAU API Test
Atlantic – Business Process, Online Forms, Frevvo API Prod, JIRA Reports, Library Archives Prod
Atlantic Test – Business Process Test, Grails Forms Test, Grails FAU Template, JIRA Reports Test, Library Archives Test
Banner NW – Banner SSO NW
Banner XE – Banner XE FAUP applicationNavigator, Banner Access Management Admin, Banner Access Management, Banner XE FAUP FacultyAttendanceTracking, Banner XE FAUP StudentAcademicHistory, Banner XE FAUP StudentAdvisorSSB, Banner XE FAUP StudentAttendanceTracking, Banner XE FAUP Student Attendance Tracking, Banner XE FAUP StudentClassSchedule, Banner XE FAUP StudentCourseCatalog, Banner XE FAUP StudentFacultyGradeEntry, Banner XE FAUP StudentOverall, Banner XE FAUP StudentRegistration, Banner XE FAUP StudentRegistrationSsb, Banner XE Student Self Service, Banner XE FAUP StudentSSB
Banner XE Dev – Banner XE DEVL applicationNavigator, Banner XE DEVL FacultyAttendanceTrackingSsb, Banner XE DEVL StudentAcademicHistory New, Banner XE DEVL StudentAdvisorSSB, Banner XE DEVL StudentAttendanceTracking, Banner XE DEVL StudentAttendanceTrackingSsb, Banner XE DEVL StudentClassSchedule, Banner XE DEVL StudentCourseCatalog, Banner XE DEVL StudentFacultyGradeEntry, Banner XE DEVL StudentOverall, Banner XE DEVL StudentRegistration, Banner XE DEVL StudentRegistrationSsb, Banner XE DEVL StudentSSB
Banner XE Test – Banner XE TEST applicationNavigator, Banner XE TEST FacultyAttendanceTracking, Banner XE TEST StudentAcademicHistory, Banner XE TEST StudentAdvisorSSB, Banner XE TEST StudentAttendanceTracking, Banner XE TEST Student Attendance Tracking, Banner XE TEST StudentClassSchedule, Banner XE TEST StudentCourseCatalog, Banner XE TEST StudentFacultyGradeEntry, Banner XE TEST StudentOverall, Banner XE TEST StudentRegistration, Banner XE TEST StudentRegistrationSsb, Banner XE TEST StudentSSB
AppDev Prod – AppDev Prod 01, AppDev Prod 02
AppDev Test – AppDev Test 01 8443, AppDev Test 02 8443
Onboarding – Onboarding Home, Onboarding Main
Chessboard – Chessboard Admin, Chessboard QA, Chessboard test, MFA QA
Short URLs – YOURLS Short URLs
Sympa – Sympa
Sympa NW – SympaNW
Owl Done Dev – Owl Done Dev, Owl Done Dashboard Dev, Owl Done Home Dev, Owl Done Main Dev
Owl App Test – OwlAppt Admin HTTPS
Owl Done – Owl Done, Owl Done ALEKS, Owl Done Dashboard, Owl Done Home, Owl Done Main
Self Service Dev – Self Service Development
Banner Test – Banner Test SSB
SSO Manager – SSO Manager HIST
Workflow Test – Workflow Test
Workflow Dev – Workflow Development
FAU Orientation – FAU Orientation, FAU Orientation Pre Prod
CAS – ClearPass, Ecollege, Ecollege4, ECollege, JSON Services Prod, LuminisSSO, CAS Testing, Services
CAS NW – CASNW
CAS Test – InCommon Test
Talon – ACH on Tal, Baseline Listener, Base Line Listen Test, Chessboard Production, EZproxy Test, EZproxy, Project Talon (Google), Multi Factor Enrollment, NetReg 2.0, Network Registration Client, Instructional Technologies Notify Tool, FAUNet Id Password Change Tool, PhoneBill 2.0, MyFAU SSO, Talon SwiftTickets
Tuna – Fin Aid Survey Dev, Library Archives Development

Expected End-user impact: During this time, no end-user impact is expected. There should be no impact as the services which will be deleted have already been disabled​ and are​ no longer in use.

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Posted in Banner and Admin Systems, Email, Systems

Transcript Request Issue

We are experiencing intermittent issues when attempting to order Official Transcripts and do apologize for the inconvenience.

We are working on a resolving this issue shortly and will update when it is resolved.

 

 

Posted in Banner and Admin Systems

Mediasite Scheduled Maintenance

Sonic Foundry will be performing Mediasite Video Cloud maintenance during the scheduled maintenance window on February 15, between 1:01AM and 5:00AM EST. Extended downtime is not expected. However, catalogs may be unavailable for brief periods during this time.

Posted in Canvas / LMS, Instructional Technologies, Lecture Capture

OIT Systems Maintenance, Thurs. February 13 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/13/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

*************************************************************************************
Disabling unused services and forcing SSL on remaining Single Sign On services
Description of change: OIT will be disabling services that are no longer in use. We will also be forcing SSL on any services that are redirecting to HTTPS.​
Downtime window start: 6:00 AM
Downtime window end: 7:00 AM
Affected services:
Enable MFA
OWLApp
OwlappDevSecure
OwlAppT

TO DISABLE (FOR LATER DELETION)
University Calendar Test
madcat1p 8090
madcat1p 8190
madcat1p
MadCatDr
IIS video0p
IIS VideoTech
IIS broadcast1
Ext Service Console Manager Development
LDAP Alias Manager Test
eGrades Scoreboard
eGrades Test
Starfish
Login
Canvas
Starfish Advising Software
FAUWeb1
FAUWeb4
Ibiweb 5
JIRA
MyFAU
MyFAU NW
PhoneBill
Precursor
RocketChat
RocketChat
SSOD
Undergraduate Application Production
FacSurv HTTPS
Undergraduate Application Production
FacSurv HTTPS

TO DELETE (ALREADY DISABLED, DUPLICATE, OR UNUSED)
http://dyndev.fau.edu/
Dynweb
Linda 3000
Graduation Rates – DEV
dynweb.fau.edu – myfau
Optilinda 3k
Tars
WordPress Test
TEST HPC

TO CHANGE TO HTTPS
Brain
http://dynlocal.fau.edu/
Madcat
OARS
Assessment Database
Assessment Database – DEV
SPOT Student Perception of Teaching – DEV
SPOTFocus – Dev
SACS
Student Perception of Teaching (SPOT)

TO ROLLUP
OIMT – Match Resolution Manager (OIMT)
Athene – Athene ETD, OwlApps Password, PrivateEye 2.0, Athene Properties, Workday FAU API Prod
Athene Dev – Athene Dev ETD, Workday FAU API Dev
Athene Test – Athene Test ETD, Workday FAU API Test
Atlantic – Business Process, Online Forms, Frevvo API Prod, JIRA Reports, Library Archives Prod
Atlantic Test – Business Process Test, Grails Forms Test, Grails FAU Template, JIRA Reports Test, Library Archives Test
Banner NW – Banner SSO NW
Banner XE – Banner XE FAUP applicationNavigator, Banner Access Management Admin, Banner Access Management, Banner XE FAUP FacultyAttendanceTracking, Banner XE FAUP StudentAcademicHistory, Banner XE FAUP StudentAdvisorSSB, Banner XE FAUP StudentAttendanceTracking, Banner XE FAUP Student Attendance Tracking, Banner XE FAUP StudentClassSchedule, Banner XE FAUP StudentCourseCatalog, Banner XE FAUP StudentFacultyGradeEntry, Banner XE FAUP StudentOverall, Banner XE FAUP StudentRegistration, Banner XE FAUP, StudentRegistrationSsb, Banner XE Student Self Service, Banner XE FAUP StudentSSB
Banner XE Dev – Banner XE DEVL applicationNavigator, Banner XE DEVL FacultyAttendanceTrackingSsb, Banner XE DEVL StudentAcademicHistory New, Banner XE DEVL StudentAdvisorSSB, Banner XE DEVL StudentAttendanceTracking, Banner XE DEVL StudentAttendanceTrackingSsb, Banner XE DEVL StudentClassSchedule, Banner XE DEVL StudentCourseCatalog, Banner XE DEVL StudentFacultyGradeEntry, Banner XE DEVL StudentOverall, Banner XE DEVL StudentRegistration, Banner XE DEVL StudentRegistrationSsb, Banner XE DEVL StudentSSB,
Banner XE Test – Banner XE TEST applicationNavigator, Banner XE TEST FacultyAttendanceTracking, Banner XE TEST StudentAcademicHistory, Banner XE TEST StudentAdvisorSSB, Banner XE TEST StudentAttendanceTracking, Banner XE TEST Student Attendance Tracking, Banner XE TEST StudentClassSchedule, Banner XE TEST StudentCourseCatalog, Banner XE TEST StudentFacultyGradeEntry, Banner XE TEST StudentOverall, Banner XE TEST StudentRegistration, Banner XE TEST StudentRegistrationSsb, Banner XE TEST StudentSSB
AppDev Prod – AppDev Prod 01, AppDev Prod 02
AppDev Test – AppDev Test 01 8443, AppDev Test 02 8443
Onboarding – Onboarding Home, Onboarding Main
Chessboard – Chessboard Admin, Chessboard QA, Chessboard test, MFA QA
Short URLs – YOURLS Short URLs
Sympa – Sympa
Sympa NW – SympaNW
Owl Done Dev – Owl Done Dev, Owl Done Dashboard Dev, Owl Done Home Dev, Owl Done Main Dev
Owl App Test – OwlAppt Admin HTTPS
Owl Done – Owl Done, Owl Done ALEKS, Owl Done Dashboard, Owl Done Home, Owl Done Main
Self Service Dev -Self Service Development
Banner Test – Banner Test SSB
SSO Manager – SSO Manager HIST
Workflow Test – Workflow Test
Workflow Dev – Workflow Development
FAU Orientation – FAU Orientation, FAU Orientation Pre Prod
CAS – ClearPass, Ecollege, Ecollege4, ECollege, JSON Services Prod, LuminisSSO, CAS Testing, Services
CAS NW – CASNW
CAS Test – InCommon Test
Talon – ACH on Tal, Baseline Listener, Base Line Listen Test, Chessboard Production, EZproxy Test, EZproxy, Project Talon (Google), Multi Factor Enrollment, NetReg 2.0, Network Registration Client, Instructional Technologies Notify Tool, FAUNet Id Password Change Tool, PhoneBill 2.0, MyFAU SSO, Talon SwiftTickets
Tuna – Fin Aid Survey Dev, Library Archives Development
Expected End-user impact: During this time, no end-user impact is expected as the services which will be updated to https are already redirecting and those that will be disabled have already been signed off as no longer in use.

*************************************************************************************
Server Upgrade
Description of change: OIT will be applying updates to virtualization hosts.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Cisco meeting and video conferencing services.
Expected End-user impact: During this time, Cisco meeting and video conferencing services will be unavailable.

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Modify Banner phone numbers extract for StarRez
Description of change: OIT will apply changes to the way cell phone number and permanent phone number are extracted. The changes would be to make sure that when there multiple ‘CE’s and ‘PR’s with primary indicators that it loads the one that was most recently updated by a student. Also, it would take into account when there is no primary indicator to send the most recently updated phone.
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: Not Applicable
Expected End-user impact: During this time, no end-user impact is expected.

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Banner Integration Changes
Description of change: OIT will be applying changes to add student’s preferred phone number to ​Visual Zen, Starfish, Campus Rec extract files in the following order:
1. Cell
2. Permanent (only if no cell else null)
Also for Starfish, added preferred name in extract file.
Downtime window start: 4:00 AM
Downtime window end: 5:00 AM
Affected services: Not applicable
Expected End-user impact: During this time, no end-user impact is expected

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Server Upgrade
Description of change: OIT will be upgrading a proxy server at its secondary site.
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: Proxy service on octopusnw.fau.edu:3128
Expected End-user impact: During this time, users will not be able to use the proxy to connect to the internet.

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Posted in Banner and Admin Systems, Systems, Uncategorized

[RESOLVED] Mediasite performance degraded

The issue affecting Mediasite has been resolved.  If you are still experiencing issues please open at ticket at: https://helpdesk.fau.edu/TDClient/2061/Portal/Requests/ServiceDet?ID=4432

Posted in Canvas / LMS, Instructional Technologies, Lecture Capture

Mediasite performance degraded

Sonic Foundry is reporting degraded Mediasite performance.  Users may experience long loading times and/or time outs when accessing Mediasite catalogs and presentations.  Video uploads are also progressing slowly.  OIT is monitoring the situation and will update this status as more information becomes available.

Posted in Canvas / LMS, Lecture Capture

[Resolved] Numerous HPC cluster services offline

Thank you for your patience. We rebooted the failed switch, recovered it from backup and things are now accessible again. If you find any issues please place a ticket at https://helpdesk.fau.edu/

10 pm February 10, 2020: A network switch failure in the HPC data center has caused numerous (most) HPC cluster services on Koko to fail. We will be rebooting and reseting the switch in the morning and are hopeful it will come back online shortly there after.

Posted in Educational Technologies, Instructional Technologies, Network and Telecom, Systems