[Resolved] Zoom – Issues Starting and Joining Meetings

Zoom has resolved the issue causing users to be unable to start and join Zoom Meetings and Webinars.

Posted in Canvas / LMS, Video Conferencing

Zoom – Issues Starting and Joining Meetings

Zoom has received reports of users being unable to start and join Zoom Meetings and Webinars. They are currently investigating and will provide updates as they have them.

Posted in Canvas / LMS, Video Conferencing

Network maintenance June the 5th at 10:00 pm

The Networking department will be performing emergency maintenance beginning at 10:00 pm on Saturday, June the 5th.  Maintenance should be completed by 1:00 am on June the 6th.  During the maintenance window, Internet traffic will be automatically rerouted.

If you experience any difficulties after the times outlined above, please contact the FAU help desk at https://helpdesk.fau.edu or 561-297-3999 for immediate assistance.

Posted in Network and Telecom

[UNEXPECTED NETWORK DISRUPTION] Friday June 4th from 2:41 p.m. to 2:50 p.m.

The Boca Raton campus experienced a series of brief unexpected network disruptions between 2:40 p.m. and 2:50 p.m. today. OIT is aware of the cause and all services are expected to be operating as normal at this time.

Posted in Network and Telecom

[NETWORK MAINTENANCE] Jupiter and Boca Raton – Saturday June 5th from 12:00 a.m. until 3:00 a.m.

OIT will be performing maintenance on core network equipment on the Boca Raton and Jupiter campuses on Saturday June 5th from 12:00 a.m. until 3:00 a.m. During this time there will be a series of momentary disruptions to network traffic on the Jupiter and Boca Raton campuses. Connectivity to and from the internet as well as connectivity to campus network resources will be impacted during this maintenance window.

Posted in Network and Telecom, Systems

OnBase Document Management System Maintenance – Wednesday, June 2, 2021

OIT is conducting a system upgrade for OnBase on Wednesday, June 2, 2021.  During this time, the following services will be unavailable:

​​OnBase Document Management system
Website form submissions that rely on OnBase

Workflows and checklists that rely on OnBase

Posted in Banner and Admin Systems, Systems, Uncategorized

[Resolved 2:30 pm] Owlpulse and Redcap offline

Owlpulse and Redcap are currently offline due to an issue with the database server. OIT is investigating the issue and will update regularly.

Posted in Research Computing, Systems, Uncategorized

Research Computing (BHRIC) Database server

The Database server for research computing (BHRIC) will be down for maintenance Thursday 5/27/2012 12:05 AM – 1:00 AM.

The following databases will be offline during this time:

REDCap

OWLPulse

 

Thanks,

Research Computing

hpc@fau.edu

Posted in Research Computing

OIT Systems Maintenance, Thurs. May 27 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/27/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

*************************************************************************************
Voice Server Maintenance
Description of change: ​OIT will be performing maintenance on voice servers between 10:00 P.M. on May 27th ​and 2:00 a.m. on May 28th. Remote phones may have connectivity issues during the maintenance.
Downtime window start: 5/27/2021 10:00 PM
Downtime window end: 5/28/2021 2:00 AM
Affected services: ​Phones and Phone Calls
Expected End-user impact: ​Remote Phones may experience 2-5 minute intermittent outages during the window. Phones on campus will experience one 30 second outage.

*************************************************************************************
Server Configuration Change
Description of change: ​​OIT will be making a configuration change to some file servers at 3am. There is no expected end user impact.
Downtime window start: 5/27/2021 3:00 AM
Downtime window end: 5/27/2021 3:15 AM
Affected services: ​File shares on andisec
Expected End-user impact: ​After the configuration change users will only see files and folders they have access to on andisec.

*************************************************************************************
Server Upgrade
Description of change: ​​OIT will be upgrading the operating system on two computer management servers between 3am and 7am.
Downtime window start: 5/27/2021 3:00 AM
Downtime window end: 5/27/2021 7:00 AM
Affected services: ​SCCM computer management
Expected End-user impact: During the upgrade, there may be possibly slow or failed application/OS deployments.

*************************************************************************************
Data Storage System Troubleshooting
Description of change: ​We are performing some troubleshooting to try to narrow down a non-critical problem that we have observed in one of our data storage systems.
Downtime window start: 5/27/2021 6:00 AM
Downtime window end: 5/27/2021 7:00 AM
Affected services: Data storage
Expected End-user impact: There is no end-user impact expected with this change.

*************************************************************************************
Voice Server Maintenance
Description of change: OIT will be upgrading the voice network.​
Downtime window start: 5/27/2021 9:00 PM
Downtime window end: 5/27/2021 12:00 AM
Affected services: Phone Calls​
Expected End-user impact: No end-user impact is expected with this change.

*************************************************************************************

 

Posted in Network and Telecom, Systems

[RESOLVED] Starfish Advisor Calendars no longer syncing with Outlook Calendar

UPDATE:

Advisors and staff should now be able to sync their Outlook calendar availability with Starfish again.

 


The calendar sync functionality between Outlook and Starfish is currently not working for advisors/staff. This means the Starfish software will no longer be able to see your Outlook availability when creating your Starfish schedule.  In the meantime, all future unavailable times will need to be added manually in Starfish itself.

This is currently being investigated and we will send an update once have more information.

 

 

Posted in Educational Technologies, Instructional Technologies, Systems