OIT Systems Maintenance

Posted on July 23, 2024 at 2:10 pm by ann

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/25/2024 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Server Maintenance
Description of change: OIT will be performing server maintenance on uAchieve from 12:00am to 4:00am on July 25th, 2024 and will be unavailable during that time.
Downtime window start: 07/25/2024 12:00 AM
Downtime window end: 07/25/2024 4:00 AM
Affected services: uAchieve
End-user impact: uAchieve will be unavailable during this time.

Banner Tables Update For Licensure Programs
Description of change: OIT will update Banner tables for Licensure programs.
Downtime window start: 07/25/2024 6:00 AM
Downtime window end: 07/25/2024 8:00 AM
Affected services: Banner
End-user impact: No end-user impact is expected during this time.

Load Decision GPA to Banner in the Decision Posting Process
Description of change: OIT will update a table in Banner related to the decision process
Downtime window start: 07/25/2024 6:00 AM
Downtime window end: 07/25/2024 8:00 AM
Affected services: Banner
End-user impact: No end-user impact is expected.

Posted in Banner and Admin Systems, Systems, Uncategorized

OIT Systems Maintenance

Posted on July 16, 2024 at 5:05 pm by ann

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/18/2024 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Server Maintenance
Description of change: OIT will be performing server maintenance on several core systems from 12:00am to 4:00am on July 18th, 2024. During this time, the undergraduate application, MyOwl Services, Owl KPIs, and Owl Docs will be unavailable.
Downtime window start: 07/18/2024 12:00 AM
Downtime window end: 07/18/2024 4:00 AM
Affected services: MyOwl Services, Owl KPIs,Owl Docs, Undergraduate Application
End-user impact: MyOwl Services, Owl KPIs,Owl Docs, Undergraduate Application will be unavailable during this time.

PeopleFirst Integration Update
Description of change: Make changes to the PeopleFirst integration update to resolve reported issue (Hospitalization deductions were taken multiple times)
Downtime window start: 07/18/2024 6:00 AM
Downtime window end: 07/18/2024 8:00 AM
Affected services: Workday
End-user impact: No end-user impact is expected during this time.

Server maintenance
Description of change: OIT will be upgrading Student Information System servers
Downtime window start: 07/18/2024 9:00 AM
Downtime window end: 07/18/2024 5:00 PM
Affected services: Banner
End-user impact: No end-user impact is expected during this time.

Posted in Banner and Admin Systems, Systems

[Resolved] OwlDone partial service outage

Posted on July 16, 2024 at 4:37 pm by ann

We are currently experiencing partial service outage with OwlDone. Students with the housing module may be logged out from the system automatically. We are aware of the issue and are working to resolve it as soon as possible.

OIT

Posted in Banner and Admin Systems

[RESOLVED]Banner and Student Self Service unavailable

Posted on July 15, 2024 at 10:16 am by nbaran1

Services have been restored

———————————————————————

Services that utilizes CAS such as Banner and Student Self Service are not available at the moment.

We apologize for the inconvenience and are working on resolving the issue.

OIT

Posted in Banner and Admin Systems, Uncategorized

[Resolved] Mediasite Channel Error

Posted on July 13, 2024 at 3:11 pm by acampb28

The error preventing the loading of Mediasite channels has been resolved.

Posted in Uncategorized

Mediasite Channel Error

Posted on July 13, 2024 at 10:31 am by acampb28

Some users will see an error when attempting to browse Mediasite Channels. OIT is aware of the issue and is working with the vendor towards a resolution.

Posted in Canvas / LMS, Lecture Capture

[RESOLVED] Banner Admin Production Service Outage

Posted on July 12, 2024 at 2:45 pm by cblock

Our MSP has restarted services, and upon testing Banner Admin is now reachable. Thank you.

Our Banner Appnav/Admin application is currently unavailable. We sent the information to our Managed Services Provider so we can restart all services and identify the issue. Users will receive a white screen when trying to login to Banner Admin. We will provide information once the issue has been corrected.

Thank you.

Posted in Uncategorized

OIT Systems Maintenance

Posted on July 10, 2024 at 4:38 pm by ann

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/11 and Saturday, 7/13/2024 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Data Center Storage Maintenance (Netapp Production Cluster)
Description of change: OIT is performing maintenance on the Netapp Production Cluster to prepare for upgrades.
Downtime window start: 07/11/2024 6:00 AM
Downtime window end: 07/11/2024 6:30 AM
Affected services: Work is only being performed on one of the two redundant switches, so no downtime is expected but there is a potential to affect all services dependent on NetApp storage, including major ones, such as: Banner, Oracle Identity Manager (OIM), Andi Shares, Ibiweb, MSSQL databases and services dependent on those, Network Registration, Grouper, Owlapps, Edocs, and Papercut to name a few.
End-user impact: End-user impact is not expected. However, if any issues occur during maintenance, services may be impacted.

PeopleFirst Integration Update
Description of change: OIT is making changes to the PeopleFirst integration update to resolve reported issue (Hospitalization deductions were taken multiple times)
Downtime window start: 07/11/2024 6:00 AM
Downtime window end: 07/11/2024 8:00 AM
Affected services: Workday will be updated.
End-user impact: Staff

Slate Decision Codes and Attributes Crosswalks For Decisioning in Banner
Description of change: OIT have created a process to load attributes or contact types in the process of decision posting from Slate to Banner.
Downtime window start: 07/11/2024 6:00 AM
Downtime window end: 07/11/2024 8:00 AM
Affected services: Banner
End-user impact: Students

Database Server Change
Description of change: This multiphase efforts to reestablish dataguard. In this phase OIT will make configuration changes and restart the portion of the application.
Downtime window start: 07/11/2024 5:00 AM
Downtime window end: 07/11/2024 6:00 AM
Affected services: University frevvo forms application.
End-user impact: All Students and Staff

VPN Management Server Maintenance
Description of change: OIT will be performing maintenance on the Advanced VPN infrastructure from 10:00 a.m. until 8:00 p.m. on Saturday July 13th. During this time, there may be periods of time where newly installed Advanced VPN clients may be unable to obtain configuration. This maintenance should not affect the use of Advanced or Basic VPN.
Downtime window start: 07/13/2024 10:00 AM
Downtime window end: 07/13/2024 8:00 PM
Affected services: Advanced VPN
End-user impact: We anticipate inimal end user impact limited to any user that installs the advanced VPN client for the first time. There will be a period of time during the maintenance where new clients will be unable to get a license or a configuration file. Existing clients will work while the server is under maintenance.

Posted in Banner and Admin Systems, Network and Telecom, Systems

OIT Systems Maintenance – 7/3/24 & 7/6/24

Posted on July 2, 2024 at 10:53 am by ann

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on 07/03/24 from 06:00 AM to 8:00 AM and 78/6/24 from 10:00AM to 8:00PM.

Appworx Job Update
Description of change: OIT will make changes in Banner to allow the Registrar’s Office to add course attributes in batch
Downtime window start: 07/03/2024 6:00 AM
Downtime window end: 07/03/2024 8:00 AM
Affected services: Banner
End-user impact: Students (Course level)

OwlDone – Text Change
Description of change: OIT will update the “Register Your Vehicle” grid in OwlDone to inform the students parking permit to Fall semester will be available at the start of Fall 2024.
Downtime window start: 07/03/2024 6:00 AM
Downtime window end: 07/03/2024 8:00 AM
Affected services: OwlDone
End-user impact: Students

VPN Management Server Maintenance
Description of change: OIT will be performing maintenance on the Advanced VPN infrastructure from 10:00 a.m. until 8:00 p.m. on Saturday July 6th. During this time, there may be periods of time where newly installed Advanced VPN clients may be unable to obtain configuration. This maintenance should not affect the use of Advanced or Basic VPN.
Downtime window start: 07/06/2024 10:00 AM
Downtime window end: 07/06/2024 8:00 PM
Affected services: Advanced VPN
End-user impact: We anticipate minimal end user impact limited to any user that installs the advanced VPN client for the first time. There will be a period of time during the maintenance where new clients will be unable to get a license or a configuration file. Existing clients will work while the server is under maintenance.

Posted in Banner and Admin Systems, Systems, Uncategorized

OIT Systems Maintenance – June 26-29 from 12:01AM TO 7:00AM

Posted on June 25, 2024 at 3:26 pm by ann

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks from 6/26-6/29 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

BHRIC storage maintenance
Description of change: Research Computing will be performing maintenance on the SAN for BHRIC. During this time there is no expected user impact. However, https://vdi.fau.edu, servers on https://health-vcenter , REDCAP may experience some slowness while the updates are running.
Downtime window start: 06/26/2024 9:00 PM
Downtime window end: 06/27/2024 5:00 AM
Affected services: All services that run in BHRIC. This includes https://vdi.fau.edu, SHS servers, EDU servers, file shares form \health.ad.fau.edu\bhric and boc22-nas2.health.ad.fau.edu
End-user impact: No expected impact from the update. However, there may be some slowness on the BHRIC Servers during this time.

Non-Degree Acceptance Email Update
Description of change: OIT is fixing grammatical errors in the Non-email Acceptance Email.
Downtime window start: 06/27/2024 6:00 AM
Downtime window end: 06/27/2024 8:00 AM
Affected services: myFAU
End-user impact: No end user impact is expected. These changes are fixing a grammatical error in an email that gets sent to students.

App status error for foreign High School records
Description of change: An error was reported for a student with foreign high school record. This change is to fix the reported error.
Downtime window start: 06/27/2024 6:00 AM
Downtime window end: 06/27/2024 8:00 AM
Affected services: FAU App
End-user impact: Students – Admissions Applications. Services should still be operational

VPN Management Server Maintenance
Description of change: OIT will be performing maintenance on the Advanced VPN infrastructure from 12:00 p.m. until 8:00 p.m. on Saturday June 29th. During this time, there may be periods of time where newly installed Advanced VPN clients may be unable to obtain configuration. This maintenance should not affect the use of Advanced VPN.
Downtime window start: 06/29/2024 12:00 PM
Downtime window end: 06/29/2024 8:00 PM
Affected services: Advanced VPN configuration and licensing will be unavailable during periods of time
End-user impact: We anticipate minimal end user impact limited to any user that installs the advanced VPN client for the first time. There will be a period of time during the maintenance where new clients will be unable to get a license or a configuration file. Existing clients will work while the server is under maintenance.

Posted in Banner and Admin Systems, Network and Telecom, Research Computing, Systems