OIT Systems Maintenance, Thurs. Oct 18 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/18/2018 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Application Maintenance – New Frevvo Servers
Description of change: Upgrade the University Form server from a virtual machine to a physical device. This will resolve a bug we are experiencing that causes the form service to crash. ​
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Forms, Admissions Applications, Application Status Portal
Affected systems: frevvo server​
Expected End-user impact: During this time, web users will not be able to submit or lookup the results of forms.​

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Application Maintenance – Identity Management
Description of change: OIT will add the Preferred First Names as an optional attribute to SSO, apply Workday Employee Feed Bug fixes, and additional upgrades and patches which may require restart.​
Downtime window start: 12:00 AM
Downtime window end: 6:00 AM
Affected services: Identity Management
Affected systems: Identity Management, LDAP
Expected End-user impact: During this time, these changes only affect back-end services and should not impact users.

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Banner Maintenance
Description of change: OIT will be upgrading several Banner modules, such as Student Financial Aid, General, Accounts Receivable, and Admin Commons
Downtime window start: 2:00 AM
Downtime window end: 7:00 AM
OIT Units involved in the change AS and DBA Teams
Affected services: Banner 8, Banner XE, Application Navigator and Self-Service
Affected systems: Banner
Expected End-user impact: During this time, users may not be able to connect to Banner and or Self-Service during the installation.

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Update license server to support new Office and Server versions
Description of change: OIT will be updating the Microsoft license server to support new versions of Office and Server
Downtime window start: 6:00 AM
Downtime window end: 6:05 AM
Affected services: Windows and Office product activation
Affected systems: Windows licensing server
Expected End-user impact: During this time, no end-user impact is expected

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Canvas User Management Tool Update
Description of change: OIT will be applying an update to the Canvas User Management tool that is used by Continuing and Executive Education to manage their non-FAU accounts in Canvas​.
Downtime window start: 6:00 AM
Downtime window end: 6:10 AM
Affected services: Only the tool itself will be unavailable as the update is applied.​
Affected systems: Only the tool itself will be unavailable as the update is applied.​​
Expected End-user impact: During this time, the users that use the tool will be unable to use it during the update. All of the users of the tool have been notified.
​NOTE: This tool’s availability will in no way affect the availability of Canvas itself.

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Identity Management
Description of change: Install Oracle Critical Patch Updates for Identity Management environment. We ran out of time during the last maintenance window and these patches were held back.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Oracle Identity Manager, Password sync, Account Claiming
Affected systems: OIM servers
Expected End-user impact: Users will not be able to claim their accounts or reset passwords while the system is being restarted during the window.

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Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems

Network Equipment Maintenance

OIT will be performing maintenance on core network equipment from 5:30 a.m. until 7:00 a.m. on ​10/16, 10/17 and 10/18.

​Tuesday: Boca Raton

Wednesday: HBOI Campus

Thursday: Jupiter Campus

Network connectivity within these campuses and to the Internet will be affected for 10-15 minutes while affected equipment reboots.

Posted in Uncategorized

[RESOLVED] Account Claiming and Password Reset Services Unavailable

Update:

The upgrade has been completed and account claiming and password reset services are available at this time.

 

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The Oracle Identity Management upgrade scheduled this morning between 12:01AM and 7:00AM is taking longer than expected.

At this time, account claiming and password reset services are currently unavailable. Our team is working on completing the upgrade as soon as possible.

We apologize for the inconvenience.

OIT

Posted in Systems, Uncategorized

OIT Systems Maintenance, Thurs. Oct 11 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/11/2018 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server Maintenance – Oracle Identity Management
Description of change: OIT will be upgrading the Oracle Identity Management (OIM) system from 11.1.2.2 to 11.1.2.3 (PS3).
Downtime window start: 12:01 AM
Downtime window end: 7:00 AM
Affected services: Password resets, account claiming, Oracle Identity Management (OIM)
Affected systems: OIM servers
Expected End-user impact: During this time, users will not be able to claim accounts or reset passwords.

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Banner Maintenance
Description of change: OIT will be upgrading several Banner modules, such as Student, Faculty Self-Service, and General
Downtime window start: 2:00 AM
Downtime window end: 7:00 AM
Affected services: Banner 8, Banner XE, Application Navigator and Self-Service
Affected systems: Banner
Expected End-user impact: During this time, users may not be able to connect to Banner and/or Self-Service.

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Server Upgrade and Maintenance
Description of change: OIT will be upgrading the components of several systems to resolve bugs and add support for newer hardware.​​
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: ADFS, Shibboleth, Banner DR​
Affected systems: ADFS, Shibboleth, Banner DR​
Expected End-user impact: During this time, no end-user impact is expected

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Server Maintenance – Oracle Identity Management
Description of change: Updating e-mail address in Oracle Identity Manager for users that should have an @health.fau.edu address. This is in preparation for the Trusted e-mail go-live. OIM may be slower th​an usual during this time.
Downtime window start: 10/11/2018 6:00 PM
Downtime window end: 10/14/2018 6:00 PM
Affected services: Password resets, account claiming, Oracle Identity Manager (OIM)
Affected systems: OIM servers
Expected End-user impact: Please note this change will begin on Thurs. Oct 11 at 6:00 PM and run for a few days. Expected end time is Sun, Oct 14 at 6:00 PM or sooner. No downtime is expected but password resets might take a little longer to synchronize.

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Posted in Banner and Admin Systems, Email, Systems

[RESOLVED]Degraded Services Single Sign On, DHCP, DNS

Issue is resolved and services are fully online.

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DHCP, DNS, Single Sign On, Network Monitoring, and EDURoam may experience delays and possible errors this morning due to an issue with a device in Building 96. Information Technology is working on resolving the issue and will update this notice as we learn more.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Network and Telecom, Systems, Video Conferencing, Workday

Admissions Status Portal Upgrade at 5 am

The admissions status portal for undergraduate applicants will be upgraded the morning of October 4th at 5 am. During this upgrade the status portal will not be available and users may receive a 404 page not found.

Posted in Banner and Admin Systems

[Resolved] Network outage building 96

The network outage in building 96 has been resolved.

Thank you

Posted in Network and Telecom

Network outage building 96

We have received reports of a network outage in building 96. We are currently investigating the cause and working to resolve as soon as possible.

OIT

Posted in Network and Telecom

OIT Systems Maintenance, Thurs. Oct 4th from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/04/2018 from 12:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Identify Management
Description of change: Add HIPAA role to Oracle Identity Manager​ and sync to OUD
Downtime window start: 12:00 AM
Downtime window end: 7:00 AM
Affected services: Oracle Identity Manager
Affected systems: boc22oimp
Expected End-user impact: Password changes may be delayed a few minutes during the time. No services will be restarted.

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Application Maintenance – Forms.fau.edu user and role sync
Description of change: OIT will begin syncing all Employees and their roles into forms.fau.edu’s database one per day.
Downtime window start: 3:00 AM
Downtime window end: 3:00 AM
Affected services: forms.fau.edu​
Affected systems: frevvo server
Expected End-user impact: During this time there is no end-user impact. After the change, users will be able to accurately route forms to employees as needed.

 

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Server Maintenance
Description of change: OIT will be performing maintenance on its server infrastructure.
Downtime window start: 4:00 AM
Downtime window end: 5:30 AM
Affected services: DHCP, DNS, SSO, Network Monitoring, EDURoam
Affected systems: dhcpboc1, dhcpboc18, dnsboc1, ldapboc1-el6, overwatch, shibboleth2p, tatooine, boc96hv01, boc96hv02, boc96esxi01, boc96esxi02

Expected End-user impact: Affected services may either be down or partially degraded.

 

Posted in Banner and Admin Systems, Educational Technologies, Email, Google App Status Feed, Instructional Technologies, Network and Telecom, Systems, Uncategorized

[RESOLVED]Password changes are currently delayed

Password changes are working as intended at this time.

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We are currently experiencing issues with Password changes/resets. We recommend holding off changing your password until further notice.

We are working quickly to resolve as soon as possible.

We appreciate your patience during this time.

OIT

Posted in Email, Systems, Uncategorized