Graduate College Admissions Application Restart

The Graduate College Admissions Application needed to be restarted several times between 10 pm and 10:30 pm on August 10th, 2022 to resolve an issues with the Fall 2022 term and filtering degree programs. The issues have now been resolved and there should be no additional downtime.

Posted in Banner and Admin Systems

OIT Systems Maintenance, Thurs. Aug 4 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches, and other health checks on Thursday, 08/04/2022 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Network Registration Update
Description of change: OIT will be deploying an improved version of the network registration system which introduces support for international phone numbers and corrects a bug in the administrative tool.
Downtime window start 8/4/2022 3:00 AM
Downtime window end 8/4/2022 4:00 AM
Affected services: Network Registration and the FAU Guest wireless portal ​will be offline during this maintenance
Expected End-user impact: ​Network Registration and the FAU Guest wireless portal ​will be offline during this maintenance.
Users who have already connected to Guest Wireless will not experience any outage.


Graduate Admissions Application Upgrade
Description of change: Support for Corporate Programs will be added to the Graduate Admissions Application.
Downtime window start 8/4/2022 3:00 AM
Downtime window end 8/4/2022 6:00 AM
Affected services: ​Graduate admissions app for College of Business
Expected End-user impact: Corporate Program applicants will be able to create admissions applications and they will automatically be tagged correctly in Banner.


Posted in Network and Telecom, Systems

Minimum Zoom Client Version for Fall 2022

Scheduled End-of-life for Clients Below 5.3.0 (8/6/2022)

On August 6, 2022, Zoom will be retiring significantly older client versions for Zoom Client for Meetings, Zoom Rooms, Zoom Phone, Virtual Room Connector, SDK, and VDI to address a security vulnerability. Please find the full list of products and versions in the table below. After August 6, 2022, users will not be able to log in or join meetings from versions below 5.3.0 (originally released in September 2020). As always, we highly recommend you regularly download and update to the latest version of Zoom software to take advantage of all our latest security and functionality features.

The Zoom products that have a new minimum version required as of 8/6/2022 include:

– Zoom Client: Windows, macOS, Linux, iOS, Android, Intune and Blackberry (5.3.0)
– Zoom Rooms and Zoom Room Controller (5.3.0)
– Zoom Phone Appliances (5.3.0)
– VDI Client and VDI Plug-in (3.2.0 (5.3.45604.0927))
– Virtual Room Connector (Platform-VRC-EP-20220415)
– Meeting SDK Client (More info: https://devforum.zoom.us/t/zoom-client-minimum-version/73259)
– Win : 5.4.54524.1229 (2020-12-29)
– MacOS : 5.4.54528.1230
– IOS :5.4.54520.1229
– Android : 5.4.3.603
– Video SDK Client (More info: https://devforum.zoom.us/t/zoom-client-minimum-version-important/73261)
– Windows, macOS, iOS, Android (1.0.2)

Chrome OS app, Outlook Plugin, and Browser Scheduler Extensions for Chrome and Firefox are not affected by this.

Start Time: Aug. 6, 18:00 PDT

Estimated Duration: 5 Hours

Components Affected:

  • Zoom Meeting – Zoom Meetings
  • Zoom Video Webinars- Zoom Video Webinar
  • Zoom Chat – Chat
  • Zoom Room – Zoom Room
Posted in Educational Technologies, Instructional Technologies, Video Conferencing

Banner Web Student Self Service Maintenance – 11:55AM Today, Friday July 29.

OIT will be performing maintenance to the Banner Student Information System, Registration Self Service Web site today, Friday July 29 @ 11:55AM. The expected downtime will be 5 minutes.

Thank you for your understanding.

Posted in Uncategorized

OIT Systems Maintenance, Thurs. July 28 from 1:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/28/2022 from 1:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


REDCap Maintenance
Description of change: OIT will be doing REDCap maintenance.​
Downtime window start 7/28/2022 1:00 AM
Downtime window end 7/28/2022 2:00 AM
Affected services: REDCap​
Expected End-user impact: ​REDCap will be offline during the update


Posted in Research Computing, Systems

Undergraduate Admissions Application Upgrade – Wednesday, July 27, 6:00PM – 6:10PM

The undergraduate online application will be upgraded, tomorrow, Wednesday July 27 starting at 6:00PM. The upgrade will only take 10 minutes. All prospects that are submitting an application, will be able to save their progress and then re-connect to continue their application at the time. However, we request not to use the application during this time if possible.

Posted in Uncategorized

[RESOLVED]FAU virtual apps is down

Virtual apps is once again working as expected.

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Applications accessed at apps.fau.edu are experiencing issues launching properly. We are investigating the issue.

Posted in Systems

Network Maintenance: July 21 5-6am

As part of OIT’s annual continuity of services testing, OIT will be conducting tests that will potentially interrupt campus services intermittently between 5am to 6am on Thursday, July 21.

Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Network and Telecom, Research Computing, Systems, Uncategorized, Video Conferencing, Workday

OIT Systems Maintenance, Thurs. June 30, from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/30/2022 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Server configuration change
Description of change: ​​OIT will be performing some configuration changes affecting servers at 5:00 a.m. on Thursday June 30th. No end-user impact is expected.
Downtime window start 6/30/2022 5:00 AM
Downtime window end 6/30/2022 5:30 AM
Affected services: ​MYFAU
Expected End-user impact: ​No end-user impact expected


Failed server hardware replacement
Description of change: OIT will be replacing a defective unit that supports the server infrastructure​
Downtime window start 6/30/2022 3:00 AM
Downtime window end 6/30/2022 5:00 AM
Affected services: All services​
Expected End-user impact: No end-user impact expected​


Server configuration change
Description of change: ​OIT will be performing some configuration changes affecting servers at 6:00 a.m. on Thursday June 30th. No end-user impact is expected.
Downtime window start 6/30/2022 6:00 AM
Downtime window end 6/30/2022 6:30 AM
Affected services: Single Sign-On (SSO)​
Expected End-user impact: ​No end-user impact expected


Posted in Systems

RESOLVED: Password Changes not currently synchronizing

Password synchronization issues have been resolved and you can proceed with password changes.

__________________________________________________________________________________________________________

We have identified that changes to your password are not properly synchronizing through the system. This may prevent you from accessing some services such as signing into your domain computer or the network. Please hold off from changing your password at this time.

We are working to resolve as soon as possible and apologize for any inconvenience.

OIT

Posted in Systems, Uncategorized