Possible delays in password changes

We are applying updates during the winter break that may cause delays in password changes. Please be aware we are actively monitoring the process.

 

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Systems, Uncategorized

Yahoo cloud latency issues

We are experiencing latency issues with some sites in the yahoo cloud. Our WAN providers have been made aware and are currently working to resolve with yahoo.

Posted in Network and Telecom

Network Maintenance – Ft. Lauderdale Campus 12/22 5:30am – 6:30am

OIT will be performing network maintenance in Ft. Lauderdale on Friday, December 22 from 5:30 a.m. until 6:30 a.m. Due to the nature of the maintenance, users will experience a network and telephone outage lasting approximately 20 minutes during this window.

Thank you

Posted in Network and Telecom

OIT Systems Maintenance, Thurs. Dec 14 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 12/14/2017 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Application Maintenance – Updates to Self Service Account
Description of change: OIT will be applying patches to Identity Management systems. These changes should not cause any loss of service.
Downtime window start: 12:00 AM
Downtime window end: 6:00 AM
Affected services: OIM, OUD, MyFAU, Waveset, DSEE, Blackboard
Affected systems: boc22oimp1, boc22oimp2
Expected End-user impact:  During this time, users could see a delay in password resets during the maintenance window.

Posted in Uncategorized

OIT Systems Maintenance, Thurs. Dec 7 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 12/07/2017 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Network Maintenance – Engineering, Bldg. 96
Description of change: OIT Networking will be making changes to the network in bldg. 96 to improve network performance.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Brocade VDI Users
Affected systems: Building 96 VDI hosts.
Expected End-user impact: During this time there will be a brief outage. After the change, users should see improved network performance.

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Posted in Network and Telecom

[RESOLVED] – Single Sign On Issues

We are currently experiencing issues with single-sign on. We are working on resolving the issue as soon as possible. This may cause an error when attempting to login to some FAU services.

We apologize for the inconvenience.

OIT

Posted in Systems

OIT Systems Maintenance, Thurs. Nov 30 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches, and other health checks on Thursday, 11/30/2017 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:
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Canvas Maintenance
Description of change: OIT will be performing maintenance on Canvas. No disruption of service is anticipated.
Downtime window start: 5:00 AM
Downtime window end: 5:00 AM
Affected services: Canvas
Affected systems:  boc22devproc, Canvas – Hosted
Expected End-user impact: During this time, no downtime is expected. Once the update has been completed, users with a preferred name set in Workday or Banner will see the change in Canvas.

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Updates to FAU Account Self Services portal
Description of change: OIT will be applying patches to the backend systems to improve the account claiming process for users.
Downtime window start: 5:00 AM
Downtime window end: 5:30 AM
Affected services: OIM, OUD, MyFAU, Waveset, DSEE, Google Apps and Gmail
Affected systems: boc22oimp1, boc22oimp2
Expected End-user impact: During this time, no end-user impact is expected. Changes should not cause any loss of services or impact access to any sites.

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Email System Maintenance
Description of change: OIT will be preforming steps on the email system to enable additional encryption options​
Downtime window start: 6:00 AM
Downtime window end: 6:15 AM
Affected services: All Office 365 email users
Affected systems: Exchange 365​
Expected End-user impact: During this time, no end user impact is expected

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Server Maintenance
Description of change:  OIT will be moving several IPs from the old load balancer to the new load balancer hardware.​​
Downtime window start: 4:30 AM
Downtime window end: 6:00 AM
OIT Units involved in the change  Systems, fauapps
Affected services: Coldfusion apps,  OIM and anything that authenticates off OIM, alertportal.fau.edu, pinkypass, owlrec, hpc website,
Affected systems: boc22cfdev.fau.ed, boc22cfprod.fau.edu, boc22oudp.fau.edu, alertportal.fau.edu, ugapp.fau.edu, owlrec.fau.edu, pinkypass.fau.edu, hpc.fau.edu​
Expected End-user impact:  During this time, users will not be able to access the services listed above for about 10 minutes at a time while the IPs are being moved from the old load balancer to our new load balancer.

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Oracle Server Maintenance
Description of change:  OIT will be applying the latest Oracle quarterly patch updates to the production ​databases.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Banner production, Report Caster production, Oracle Identity Manager production, Identity Manager (IDM) production, ODS production, MSOP instance
Affected systems: bannerprd, boc22ora01, boc22ora03, boc22ora​05, boc22ora07, odsprod
Expected End-user impact: During this time, services listed above will be unavailable​

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Server Chassis Maintenance
Description of change: OIT/Systems will be performing maintenance on a server chassis
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: SSO, DHCP, DNS, LDAP, Network Monitoring​,
Affected systems: Boca 96 VRTX, BOC96HV01, BOC96HV02, BOC96ESXI01, BOC96ESXI02, boc96dns, dhcpboc1, dhcpboc18, dnsboc1, ldapboc1, ldapboc1-el6, overwatch, shibboleth2p​​,
Expected End-user impact: During this time, services listed above will be unavailable. Most services are redundant, however SSO may be intermittenly unavailable

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Digital Signage Improvements
Description of change: OIT will be upgrading Fourwinds digital signage from 5.1.1 to 5.4 for the Marketing department.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Four Winds digital signage for the Marketing on-prem players.
Affected systems:  3 Marketing on-prem content players.
Expected End-user impact:  During this time, the Marketing department will not be able to manipulate content during the upgrade, however, existing content will continue to be displayed. Once the upgrade is complete, OIT will need to update the 3 content players as well as any computer using Content manager for these 3 players.

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Posted in Banner and Admin Systems, Educational Technologies, Email, Google App Status Feed, Systems, Uncategorized

[COMPLETED] Network Maintenance – Saturday November 25th from 6:00 a.m. until 6:30 a.m.

The network maintenance scheduled for this morning was completed at 6:30 a.m. All services are expected to be operational at this time.

Posted in Banner and Admin Systems, Network and Telecom, Systems

Network Maintenance – Saturday November 25th from 6:00 a.m. until 6:30 a.m.

OIT will be performing network maintenance on Saturday, November 25th from 6:00 a.m. until 6:30 a.m. During this time, networked services on the Boca Raton campus will be intermittently unavailable for 15-20 minutes. All services are expected to be returned to normal operation before 6:30 a.m.

Posted in Banner and Admin Systems, Network and Telecom, Systems

[RESOLVED] Starfish Unavailable, Saturday, 11/18/17 from 12:15 A.M. to 8:15 A.M.

 

Vendor maintenance has been completed.

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The Starfish Advising Software (aka Success Network) will be unavailable due to vendor maintenance on Saturday 11/18/17 from 12:15 A.M. to 8:15 A.M. (EST). During these 8 hours, the system will be unreachable and the site will generate an error.

Posted in Educational Technologies, Instructional Technologies, Systems, Uncategorized