[Completed]Network Maintenance – HBOI campus on Saturday, June 15th from 9:00 p.m. until 11:00 p.m.

OIT will be performing network maintenance affecting the HBOI campus from 9:00 p.m. until 11:00 p.m. on Saturday June 15th. During this maintenance, disruptions of connectivity to and from the internet and to campus technology resources will occur.

Posted in Network and Telecom

[RESOLVED] Banner Admin Issues

Banner Administrative Pages are available and the issue has been resolved.

We are currently experiencing issues with Banner Admin. Our team is currently working to restore the service. We apologize for any inconvenience.

OIT

Posted in Banner and Admin Systems, Systems

Banner Admin Issues

We are currently experiencing issues with Banner Admin. Our team is currently working to restore the service. We apologize for any inconvenience.

OIT

Posted in Banner and Admin Systems, Systems

[RESOLVED] Identity Management System Outage

UPDATE: The Identity Management System and the related services have been restored and everything is working as intended.

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We are experiencing a service outage with our Identity Management System. Our team is currently working to restore the service. As a result of the outage, password resets are not working and new accounts will not be provisioned until the service has been restored. We apologize for the inconvenience this may cause.

We will post updates as they become available.

Posted in Systems

[RESOLVED] – Canvas Error

Users may experience an error “This website is under heavy load.” in Canvas. Canvas support is currently working on a fix for the issue. You can go to https://status.instructure.com for the most recent information.

Posted in Canvas / LMS

OIT Systems Maintenance, June 12, 13, & 15 from 12:01 AM to 7:00 AM

Office of Information Technology will be performing systems maintenance and updates on June 12, 13, and 15 from 12:01 AM to 7:00 AM during OIT maintenance window. The following systems will be specifically impacted:


Disable Microsoft Recall Features on University Owned Devices
Description of change: OIT will be implementing proactive changes on Wednesday June 12th to disable Microsoft Copilot+ Recall features on newer systems in order to protect sensitive university and personal information.
Downtime window start: 06/12/2024 8:00 AM
Downtime window end: 06/12/2024 8:00 AM
Affected services: No end user services are impacted by this change
End-user impact: There should be no end user impact at the time the changes are applied. When Copilot+ systems are released at the end of the month, such systems will have the Recall feature disabled when joined to AD or Enrolled in Intune.


Data Center Storage Upgrade (Netapp Production Cluster)
Description of change: OIT will perform software upgrades to the Netapp Production Cluster
Downtime window start: 06/13/2024 12:00 AM
Downtime window end: 06/13/2024 7:00 AM
Affected services: No downtime is expected, but there is a potential to affect all services dependent on NetApp storage, including major ones like:
Banner
OIM
Andi Shares
Ibiweb
MSSQL databases and services dependent on those
Network Registration
Grouper
Owlapps
Edocs
Papercut
End-user impact: No downtime is expected but there is a potential to affect all services dependent on NetApp storage (see list above).


Process for loading post-secondary schools after admission apps have been loaded
Description of change: OIT will apply some changes to allow loading of schools after admission apps have been loaded. Also, some changes will be made for loading post-secondary schools. In addition, self-reported degree dates for post-secondary schools will no longer be loaded and a filter will be added to prevent loading fau school records into the transfer school table.
Downtime window start: 06/13/2024 6:00 AM
Downtime window end: 06/13/2024 7:00 AM
Affected services: Banner
End-user impact: There is no end-user impact during the change.


Loading Corporate Attribute From Slate To Banner For Corporate Apps
Description of change: OIT is applying updates to Banner
Downtime window start: 06/13/2024 6:00 AM
Downtime window end: 06/13/2024 8:00 AM
Affected services: Banner
End-user impact: No end-user impact is expected during this time.


Network Maintenance – HBOI
Description of change: OIT will be performing network maintenance affecting the HBOI campus from 12:00 a.m. until 2:00 a.m on Sunday June 9th. During this time, connectivity to services at HBOI and connectivity from HBOI to the internet will be disrupted for periods of time during the maintenance window.
Downtime window start: 06/15/2024 9:00 PM
Downtime window end: 06/15/2024 11:00 PM
Affected services: Access to the Internet and services located at HBOI will be down for HBOI during this switchover.
End-user impact: HBOI will lose connectivity during this time.


Posted in Banner and Admin Systems, Network and Telecom, Systems

[CANCELLED]Network Maintenance – HBOI campus on Sunday, June 9 from 12:00 a.m. until 2:00 a.m.

OIT will be performing network maintenance affecting the HBOI campus from 12:00 a.m. until 2:00 a.m. on Sunday June 9th. During this maintenance, disruptions of connectivity to and from the internet and to campus technology resources will occur.

Posted in Network and Telecom

[Completed] Network Maintenance – all campuses on Thursday, June 6 from 5:00 a.m. until 6:00 a.m.

All network maintenance scheduled for June 6 has been completed.

Posted in Banner and Admin Systems, Network and Telecom, Systems

[Completed] Network Maintenance – all campuses on Thursday, June 6 from 5:00 a.m. until 6:00 a.m.

OIT will be performing network maintenance affecting all campuses from 5:00 a.m. until 6:00 a.m. on Thursday, June 6th. During this maintenance, short disruptions of connectivity to and from the internet and to campus technology resources will occur.

Posted in Banner and Admin Systems, Network and Telecom, Research Computing, Systems

[RESOLVED] Transcript Request/Payments Issue

Transcript requests are now functional again. Any issues please report them to the Help Desk.

We have been experiencing issues with our Transcript request/payments service as of Friday, May 31st, 2024. We have removed the options that are not working currently, and added an message referencing the service interruption. We are working with our vendors to restore this service. Thank you for your understanding.

Posted in Uncategorized