OIT Systems Maintenance

Posted on July 9, 2025 at 8:33 am by turner

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Wed, 7/9/2025 and Thur 7/10/2025 from 12:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Server Maintenance

Description: OIT will be performing server maintenance on 7/10 at 04:00am-05:00am affecting sso.fau.edu.
Start Time for Change: Thu 7/10/25 4:00 AM
End Time of Change: Thu 7/10/25 5:00 AM
Impacted Services: Following services may be affected:
sso.fau.edu
End user impact: Should have no end user impact.

Disable Otter.AI in Microsoft Tenant

Description: OIT will be disabling access to Otter.AI from the FAU Microsoft 365 environment on July 9th, 2025.
Start Time for Change: Wed 7/9/25 7:00 AM
End Time of Change: Wed 7/9/25 7:00 AM
Impacted Services: N/A – no university-provided services are affected
End user impact: Users that had been using Otter.AI to take notes in teams meetings will need to utilize a different product or utilize the built-in features in teams.

Network Maintenance – All Campuses Saturday July 12th from 12:00 a.m. until 3:00 a.m.

Description: OIT will be performing network maintenance affecting all campuses from 12:00 a.m. until 3:00 a.m. on Saturday July 12th. During this time, all FAU campuses will experience short outages impacting connectivity to services and the internet.
Start Time for Change: Sat 7/12/25 12:00 AM
End Time of Change: Sat 7/12/25 3:00 AM
Impacted Services: All services will be impacted briefly. Some services that do not handle network disruptions may need to be restarted such as Appworx.
End user impact: All campuses will experience brief outages during the maintenance window affecting connectivity to all services.

Banner Maintenance

Description: OIT will be performing maintenance on Banner from 12:00 a.m. until 7:00 a.m. on Thur. 10 July. Banner will not be available during this time.
Start Time for Change: Thu 7/10/25 12:00 AM
End Time of Change: Thu 7/10/25 7:00 AM
Impacted Services: Banner Admin, Self-Service, Registration
End user impact: All end users of Banner.

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems, Uncategorized

OIT Systems Maintenance

Posted on July 1, 2025 at 12:31 pm by turner

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Wed, 7/2/2025 and Thur 7/3/2025 from 12:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Email Server Maintenance
- Description: We are upgrading our incoming email servers.
- Start Time: 7/2/2025 0:00
- End Time: 7/2/2025 2:00
- Impacted Services: Incoming email, outgoing email
- End User Impact: Incoming email flow may be affected as 365 mail servers use different spam detection technology than fortimails. Outgoing email flow may be affected as new SMTP server will use different mail delivery technology than fortimails.
Research Computing AI – OwlChat WebUI
- Description: The Research Computing AI – OwlChat WebUI service will be offline from 5 am to 7 am on June 26, 2025 for scheduled maintenance. This will prevent researchers, students, and employees from utilizing custom large language models based on the OwlChat WebUI service ([https://chat.hpc.fau.edu](https://chat.hpc.fau.edu)).
- Start Time: 7/3/2025 5:00
- End Time: 7/3/2025 7:00
- Impacted Services: OwlChat WebUI: [https://chat.hpc.fau.edu](https://chat.hpc.fau.edu), OwlChat Toolkit: [https://chat-llm.hpc.fau.edu/](https://chat-llm.hpc.fau.edu/), On Premise Models: Llama, Ollama, Phi, Gemini
- End User Impact: The following services may be impacted: OwlChat WebUI, OwlChat Toolkit, On Premise Models.
Jupiter Campus System Migrations
- Description: Systems will be migrating several resources from older hardware to newer hardware. Some network services may be temporarily impacted by this migration during the change window.
- Start Time: 7/3/2025 4:00
- End Time: 7/3/2025 6:00
- Impacted Services: DNS and DHCP
- End User Impact: All on-campus members of the Jupiter community will experience brief DNS and DHCP outages during the migrations.
Banner Maintenance
- Description: OIT will be performing maintenance on Banner from 12:00 a.m. until 7:00 a.m. on Thur. 3 Jul. Banner will not be available during this time.
- Start Time: 7/3/2025 0:00
- End Time: 7/3/2025 7:00
- Impacted Services: Banner Admin, Self-Service, Registration, Access Management, ODS
- End User Impact: All end users of Banner.
PaperCut Database Migration
- Description: This change involves migrating the database for the Papercut service to a new SQL Server environment to improve reliability, performance, and align with current infrastructure.
- Start Time: 7/2/2025 9:00
- End Time: 7/2/2025 10:00
- Impacted Services: Papercut
- End User Impact: A brief interruption to printing services may occur during the database migration.
Banner Server Maintenance
- Description: We are decommissioning several production Banner servers that are no longer in use. The virtual servers will first be shut down and later deleted. There will be no impact to user services for these decommissioned servers.
- Start Time: 7/3/2025 0:00
- End Time: 7/3/2025 6:00
- Impacted Services: Not Applicable
- End User Impact: Not Applicable

Posted in Banner and Admin Systems, Email, Network and Telecom, Research Computing, Systems, Uncategorized

[Resolved] Virtual Apps is currently unavailable

Posted on June 27, 2025 at 11:02 am by chris

Update: Virtual Apps is now available again.

We are currently experiencing an issue with FAU Virtual Apps. OIT is working closely with the vendor to resolve the issue as soon as possible. We apologize for any inconvenience.

Posted in Educational Technologies, Systems

[Resolved] OnBase unavailable

Posted on June 26, 2025 at 10:18 am by chris

OnBase is now available. We will continue to monitor the environment to make sure no additional issues arise. Thank you for your patience.

Posted in Systems

Possible Phone Interruption

Posted on June 26, 2025 at 9:21 am by turner

Users may experience a temporary disruption with their office phones.

We apologize for any inconvenience.

OIT

Posted in Network and Telecom, Systems, Uncategorized

[Update] OnBase unavailable

Posted on June 26, 2025 at 6:45 am by chris

Update 2: OnBase continues to be unavailable but we are making progress and anticipate it to be ready by or before 10am. We will provide another update by 10am.

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Update 1: OnBase is still unavailable but we are making progress with the help of their support team. We will provide another update at 9am.

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We are currently working with OnBase support to address upgrade issues that took place earlier in the day. We will provide another update at 8am.

Posted in Systems

Virtual Apps is currently unavailable

Posted on June 25, 2025 at 5:44 pm by ken

We are currently experiencing an issue with FAU Virtual Apps. OIT is working closely with the vendor to resolve the issue as soon as possible. We apologize for any inconvenience.

Posted in Educational Technologies, Uncategorized

[RESOLVED] Network and Phone outage at the Seatech campus

Posted on June 5, 2025 at 10:18 am by ken

We are currently experiencing a network issue on the Seatech campus due to a vendor outage. We are working with the vendor to resolve the problem as soon as possible.

Thank you

Posted in Network and Telecom

UPDATE: Single-Sign On Test Unavailable

Posted on June 4, 2025 at 8:53 am by ann

At this time Single Sign-on Test (SSOT) is functioning and users should be able to sign-in to TEST systems. We are currently monitoring the situation and will update if it changes.

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We are currently experiencing issues with Single-Sign On Test (SSOT). Our team is currently working to restore the service. We will update this post once the issue has been resolved.

We apologize for any inconvenience.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Workday

NETWORK MAINTENANCE – All Campuses on Thursday, May 15th from 5:00 a.m. until 6:00 a.m.

Posted on May 12, 2025 at 2:32 pm by ken

OIT will be performing network maintenance affecting all campuses from 5:00 a.m. until 6:00 a.m. on Thursday, May 15th. During this time, all campuses will experience an interruption in connectivity to the Internet and to internal network-based services.

Posted in Banner and Admin Systems, Network and Telecom, Systems