We are currently investigating some users having issues connecting to BHRIC Virtual Desktops. We will check back in on or around 1pm as we learn more.
Clean Address Application Service Interruption
Our service called clean address is currently experiencing issues. Any pages that use this product to sanitize addresses are impacted. Two areas with most use are:
- The Personal Information Update Page ( https://myowl.fau.edu/contact/personalInformation/index)
- Banner Admin SPAIDEN screen, adding new users or updating addresses for existing users.
Pages may not load correctly. We are working on a temporary fix for the Personal Information page, and we are working with our vendor to restore the service.
Posted in Uncategorized
[Resolved] Mediasite Instability
Mediasite appears to have returned to normal operations. Engineers will continue to monitor the situation and OIT will update as the issue warrants.
Posted in Canvas / LMS, Lecture Capture
Mediasite instability
Users may experience long loading times and error messages when attempting to access Mediasite and Mediasite presentations. Engineers are investigating the issue now and OIT will provide updates as they become available.
Posted in Canvas / LMS, Lecture Capture
Frevvo Forms is back online.
Frevvo Forms service is back online. Thank you for your patience.
Frevvo Forms is currently offline.
Frevvo forms is currently offline and we are working to resolve the issue. Please check back later. Thank you!
OIT Systems Maintenance, Thurs. Feb 2 from 12:01AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/02/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
Server Maintenance
Description of change: OIT will be updating servers supporting banner and data warehouse
Downtime window start: 02/02/2023 3:00 AM
Downtime window end: 02/02/2023 5:00 AM
Affected services: Banner and ODS
End-user impact: Banner and ODS will be unavailable during the window
Graduate Application Upgrade
Description of change: The Graduate College Admissions Application will be updated to enable new features affecting the College of Business and other corporate program admissions applications.
Downtime window start: 02/02/2023 3:00 AM
Downtime window end: 02/02/2023 8:00 AM
Affected services: cobapp.fau.du, Kubernetes
End-user impact: Applicants and Employees (College of Business, and Graduate College)
Posted in Banner and Admin Systems, Systems
OIT Systems Maintenance, Thurs. Jan 26
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 01/26/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
Update SSO Login Screen Header
Description of change: OIT will update the FAU SSO login screen. Change is only visual, does not affect functionality.
Downtime window start: 01/26/2023 7:00 AM
Downtime window end: 01/26/2023 7:15 AM
Affected services: Single-Sign On (SSO)
End-user impact: No end-user impact is expected.
Banner maintenance
Description of change: OIT will run scripts to update Hold Dates in Banner
Downtime window start: 01/26/2023 3:00 AM
Downtime window end: 01/26/2023 4:00 AM
Affected services: Banner
End-user impact: No end-user impact is expected
Server maintenance
Description of change: Research Computing will be adding a Domain controller to the health domain
Downtime window start: 01/27/2023 9:00 PM
Downtime window end: 01/27/2023 11:00 PM
Affected services: Health domain
End-user impact: No end-user impact is expected
[Resolved] Mediasite-Zoom Integration
Earlier this morning Zoom experienced a disruption which interrupted the Mediasite-Zoom import process. Zoom has resolved the issue and users should once again see imports from Zoom to Mediasite. Please expect delays and possible duplication of recordings as the process is restarted.
[RESOLVED] Issues reaching FAU websites & machines
The connection issues are resolved.
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Several users have reported having issues reaching FAU websites and machines. We are looking into and will send updates when available.