[RESOLVED] TouchNet Systems Maintenance, Wed. September 18th from 3:00AM to 7:00AM

Posted on September 18, 2019 at 9:17 am by silverst

The TouchNet payment processing system will be undergoing maintenance -Starting from 3:00am to 7:00am (EST) Wednesday, 09/18/2019

This affects student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services.

We expect all systems to be back online no later than 7:00 am (EST) that morning. When the system is back up and ready to go, we will notify you.

You may wish to place warnings on your website, or take your store offline. If this scheduled downtime creates a conflict for your operations, please feel free to contact us at FIS@fau.edu for further discussion.

Expected End-user impact: During this time all student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services will be unavailable during this maintenance cycle.

Posted in Banner and Admin Systems, Workday

OIT Systems Maintenance, Thurs. Sept. 19 from 3:00AM to 7:00AM

Posted on September 17, 2019 at 4:37 pm by ann

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/19/2019 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Database Maintenance
Description of change: OIT will be applying an Oracle upgrade to MSOP production database. Several services and systems will be affected by this maintenance. Please see list of affected services below.
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services:
ACH or VPAS
Mandatory Course Entry Quiz
accounts.fau.edu – Accounts Self Service
Canvas e-Grades
FAUGuest – Wireless network authentication for guests
4P Configurations – Admissions Status, Znumber page, ssoauth.fau.edu/*, egrades.fau.edu/*
Group Management – grouper
Phonebill application pre latest system
Password expiration
Network registration, talon.fau.edu/netreg, talon.fau.edu/networkregistrationadmin
Frevvo
New undergrad – Undergraduate Admissions
Owlapp – Graduate Admissions
Residency Project
OwlDone
Expected End-user impact: During this time, services listed above will be unavailable at times.

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Account Self Service Updates
Description of change: Installing patches and updates to backend services.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Accounts Self Service – https://accounts.fau.edu, User Manager (um)
Expected End-user impact: During this time, no end-user impact is expected. We will be doing rolling restarts to ensure that services are available.

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Touchnet Maintenance
Description of change: OIT will be installing the latest version of the BannerConnect component of Touchnet.
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: Touchnet Payment services
Expected End-user impact: During this time, no end-user impact is expected.

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Database Maintenance
Description of change: OIT will be applying the latest patch set to all production databases.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Banner production, Appworx, Harvest, ODS, FAU Warehouse, IEAP instance, WebFOCUS/ReportCaster
Expected End-user impact: During this time, the services listed above will be temporarily offline while the patches are applied.

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BHRIC Profile Server replacement
Description of change: One of the home directory servers used by the biomedical research information core has experienced a software failure in windows which prevents it from starting the windows login service. While this is still functional we must replace the server to resolve the issue without substantial downtime. During this maintenance period we will be adding the new server to the DFS cluster.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: BHRIC home directories and group directories
Expected End-user impact: During this time, no end-user impact is expected.

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Banner Table update
Description of change: OIT will be updating the SWRRULE table per the Registrar’s office request
Downtime window start: 3:00 AM
Downtime window end: 3:30 AM
Affected services: SWRRULE table in Banner
Expected End-user impact: During this time, no end-user impact is expected.

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Banner Table update
Description of change: OIT will be updating the SORXREF Table
Downtime window start: 3:00 AM
Downtime window end: 3:30 AM
Affected services: SORXREF table in Banner
Expected End-user impact: During this time, no end-user impact is expected.

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Security Update on Frevvo Filesystem Server
Description of change: OIT will be updating Tomcat to the latest version on Frevvo’s Filesystem Connector Server to patch Security Vulnerabilities.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Frevvo Filesystem Connector
Expected End-user impact: During this time, there will be minimal downtime document submissions to Andi and Andisec drives.

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Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Uncategorized

Internal email delivery issue

Posted on September 17, 2019 at 9:37 am by chris

An email server on the Boca Raton campus that handles email delivery for smtp.fau.edu is currently unavailable if using the IP address 131.91.100.169. If you are using a fully qualified DNS entry of smtp.fau.edu there is no interruption of service. A workaround to this issue is to use the IP 131.91.252.65 until the problem is resolved. We are currently working with our vendor on a solution and apologize for the inconvenience.

Thank you,

Office of Information Technology

Posted in Email, Systems

[Resolved] Telephone outage at the Davie campus

Posted on September 16, 2019 at 12:15 pm by ken

We are currently experiencing a problem with the telephone services on the Davie campus. We are working to resolve the problem as soon as possible.

Thank you

Posted in Network and Telecom

[COMPLETED][NETWORK MAINTENANCE] Sunday September 15th from 12:00 a.m. until 6:00 a.m.

Posted on September 15, 2019 at 3:03 am by jcooley2

The network maintenance scheduled for this morning has been completed.

Posted in Network and Telecom

[NETWORK MAINTENANCE] Sunday September 15th from 12:00 a.m. until 6:00 a.m.

Posted on September 12, 2019 at 4:02 pm by jcooley2

OIT will be performing network maintenance in the early morning hours on Sunday September the 15th. During this maintenance, users may experience brief network interruptions on the Boca Raton and Jupiter campuses lasting for several seconds at a time. With the exception of the brief traffic interruptions, the network is generally expected to be available during the maintenance window. All maintenance activities will cease prior to 6:00 a.m.

Posted in Network and Telecom

OIT Systems Maintenance, Thurs. Sept 12 from 3:00AM to 7:00AM

Posted on September 10, 2019 at 4:04 pm by ann

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/12/2019 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server Upgrade
Description of change: OIT will be upgrading the operating system and central server management software.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: SCVMM, Azure Pack Portal
Expected End-user impact: During this time, no end-user impact is expected. College IT and OIT staff will be unable to manage their virtual machines using SCVMM or the Azure Pack Portal during this time.

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Banner Financial Aid upgrades/patches installation
Description of change: OIT will be applying upgrades and patches required for regulatory compliance (FISAP, etc).
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Banner Financial Aid will be unavailable during the maintenance window
Expected End-user impact: During this time, Banner Financial Aid will be unavailable and users may receive an error message when using the administrative pages (forms)

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Update course flags for high school courses for GPA calculations
Description of change: OIT will apply a script to update the course flags of high school courses using an excel sheet provided by admissions. The course flags affect the grade points of courses and GPA calculations.
Downtime window start: 6:00 AM
Downtime window end: 6:30 AM
Affected services: EDI process for high school transcripts
Expected End-user impact: During this time, no end-user impact is expected

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Run SHATAEQ Deletion scripts in Production
Description of change: OIT will run a deletion script in Banner to delete workspace records.
Downtime window start: 3:00 AM
Downtime window end: 3:15 AM
Affected services: Banner
Expected End-user impact: During this time, no end-user impact is expected

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Server Maintenance
Description of change: OIT will be restarting an information resource server to resolve some memory problems.
Downtime window start: 5:00 AM
Downtime window end: 5:30 AM
Affected services: Oracle Identity Manager, Single Sign On, any other authentication that rely on OUD
Expected End-user impact: During this time, no end-user impact is expected.

Posted in Banner and Admin Systems, Systems

OIT Systems Maintenance – Thurs. Aug 29 from 12:00AM to 7:00AM

Posted on August 27, 2019 at 3:24 pm by ann

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 08/29/2019 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Database Maintenance
Description of change: OIT will be upgrading the Oracle Identity Manager database to the latest version12cR2.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Oracle Identity Manager, Account provisioning, Password resets
Expected End-user impact: During this time, users will not be able to reset passwords or claim accounts.

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Account Self Service Updates
Description of change: OIT will be installing patches and updates to backend services related to the FAU account self-services portal (accounts.fau.edu)
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services:
Accounts Self Service – https://accounts.fau.edu
User Manager – internal help desk tool
Expected End-user impact: During this time, no end-user impact is expected.

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Database Maintenance
Description of change: OIT will be upgrading the MSOP production database to the newest version – 12cR2
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: ACH or VPAS, Mandatory Course Entry Quiz, Accounts Self Service, Canvas Electronic Grading “Banner Grade Submissions” in Canvas, Wireless network authentication for guests, 4P Configurations, Group Management, phonebill application pre latest system, password expirations, network registration, network registration admin, Frevvo, Undergraduate Admissions, Graduate Admissions, Residency Project, OwlDone
Expected End-user impact: During this time, services that listed above will be unavailable at times.

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uAchieve Maintenance
Description of change: OIT will be installing updates to support uAchieve functionalities
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: uAchieve/DARS
Expected End-user impact: During this time, while the system is restarted users will not be able to view or submit audits.

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Mail Server Maintenance
Description of change: OIT will be upgrading the software on its spam filtering appliances.
Downtime window start: 3:00 AM
Downtime window end: 4:00 AM
Affected services: Inbound FAU email, Mail relay for smtp.fau.edu
Expected End-user impact: During this time, mail delivery may be delayed or impacted during the maintenance window.

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Self-Service wording change
Description of change: OIT will be making changes to Financial Aid SSB pages.
Updated Financial Aid Award texts in Financial Aid Self-service pages.
Changed Financial aid Award to Financial aid offer in every SSB pages.
Changed Award year to Academic year in every SSB pages.
Changed Aid year to Academic year in every SSB pages.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Banner Financial Aid Self-Service
Expected End-user impact: During this time, no end-user impact is expected.

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Enhance NCAA Financial Aid Information upload process
Description of change: OIT will be enhancing the NCAA Financial Aid information upload process.
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: Student Athletics Department
Expected End-user impact: During this time, no end-user impact is expected.

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Touchnet Maintenance
Description of change: The latest version of the BannerConnect component of Touchnet will be installed in production.
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: Touchnet Payment services
Expected End-user impact: During this time, no end-user impact is expected.

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Database Maintenance
Description of change: OIT will apply the latest Oracle patchset updates to all production databases
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Banner production, Appworx, Harvest, ODS, FAU Warehouse, IEAP instance, WebFOCUS/ReportCaster
Expected End-user impact: During this time, the services listed above will be temporarily offline while the patches are applied.

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Banner XE Admin page SWATTYP update
Description of change: OIT will be adding additional fields to the SWATTYP Banner view. These fields include subscores to swattyp view and minor change on admin page swattyp to display them all
Downtime window start: 12:00 AM
Downtime window end: 12:00 AM
Affected services: Owl Forms
Expected End-user impact: During this time, no end-user impact is expected.

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OwlForms maintenance
Description of change: OIT will be applying some filters to OwlForms (SWAETBL) to support the Registrar’s Office.
Downtime window start: 11:45 PM
Downtime window end: 12:00 AM
Affected services: OwlForms
Expected End-user impact: During this time, no end-user impact is expected.

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Posted in Banner and Admin Systems, Email, Systems

[Resolved] Research Computing Data Transfer nodes offline

Posted on August 27, 2019 at 11:17 am by rresnick

The bellow issue has been resolved and the service restored.

[RESOLVED] Due to a software issue on our data transfer nodes this service is temporarily offline. We are rebuilding the Windows file share service and hope to have it online by the end of the day.

Posted in Network and Telecom, Systems, Uncategorized

Intermittent telephone Issues

Posted on August 26, 2019 at 4:38 pm by ken

We are currently experiencing intermittent issues with inbound telephone calls. We are working with multiple vendors to resolve the issue.

Thank you

Posted in Network and Telecom