[NETWORK MAINTENANCE] Harbor Branch Oceanographic Institute (HBOI) Monday October 26th from 5:00 a.m. until 7:00 a.m.

OIT Will be performing maintenance on core network equipment on the HBOI campus on Monday October 26th from 5:00 a.m. until 7:00 a.m. During this time, there will be periods of disruption to services at HBOI, connectivity to the internet, and connectivity to other campuses.

Posted in Network and Telecom

[NETWORK MAINTENANCE] Jupiter Campus Sunday October 25th from 5:00 a.m. until 7:30 a.m.

OIT will be performing maintenance on core network equipment on the Jupiter campus from 5:00 a.m. until 7:30 a.m. this upcoming Sunday. During this time there may be intermittent connectivity to services at Jupiter, connectivity from Jupiter to the internet, and connectivity from Jupiter to other campuses.

Posted in Network and Telecom

FAU Virtual Apps Maintenance – Thurs Oct. 22 from 4AM to 7AM

OIT will be performing maintenance on FAU’s virtual apps infrastructure on Thursday, October 22 from 4AM-7AM.

Apps.fau.edu will be intermittently unavailable during this time.

Posted in Educational Technologies, Systems

[COMPLETED][NETWORK MAINTENANCE] Northwest Regional Data Center (NWRDC) Wednesday morning

The network maintenance scheduled this morning for NWRDC has been completed.

Posted in Network and Telecom

OIT Systems Maintenance, Thurs. Oct 22 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/22/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server Upgrades – Pay-for-Print
Description of change: OIT will be upgrading Papercut production from 20.0.0 to 20.0.4 in order to fix a bug that is in the 20.0.0 software.
Downtime window start: 10/22/2020 4:00 AM
Downtime window end: 10/22/2020 7:00 AM
Affected services: ​Papercut printing – Pay for print
Expected End-user impact: During this time, users will not be able to print using Pay-for-Print.

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Server Upgrade – Active Directory
Description of change: ​OIT will be upgrading the operating system on 4 of its authentication servers.
Downtime window start: 10/22/2020 3:00 AM
Downtime window end: 10/22/2020 6:00 AM
Affected services: ​Active Directory
Expected End-user impact: During this time, authentication to Active Directory may be delayed, possible intermittent authentication issues on Davie and FTL campus.

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Server configuration change – Storage
Description of change: ​​​OIT will be modifying parameters of the storage system to increase security
Downtime window start: 10/22/2020 6:00 AM
Downtime window end: 10/22/2020 6:05 AM
Affected services: ​All services
Expected End-user impact: During this time, no end-user impact is expected​.

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Routine server maintenance – OnBase
Description of change: OIT will be changing the client timeout for OnBase to be more inline with the Single Sign on timeout.
Downtime window start: 10/22/2020 6:00 AM
Downtime window end: 10/22/2020 7:00 AM
Affected services: ​OnBase
Expected End-user impact: During this time, no end-user impact is expected.

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Windows configuration and deployment system upgrade
Description of change: OIT will be upgrading the system providing configuration, deployment and updates to Windows clients to the latest version.
Downtime window start: 10/22/2020 3:00 AM
Downtime window end: 10/22/2020 6:30 AM
Affected services: ​The system providing configuration, deployment and updates to Windows clients will be upgraded to the latest version​
Expected End-user impact: During this time, all OS deployments, app installs, windows updates from SCCM will be unavailable
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Posted in Systems

[NETWORK MAINTENANCE] Northwest Regional Data Center (NWRDC) Wednesday a.m.

OIT will be performing network maintenance on core network equipment at NWRDC on Wednesday October 21st from 5:30 a.m. until 7:30.a.m. There will be several outages affecting access to FAU resources at NWRDC during the window, however core FAU services housed elsewhere will be unaffected.

Posted in Network and Telecom

TouchNet Systems Maintenance, Friday, October 23rd from 3:00AM to 7:00AM

[RESOLVED] The TouchNet payment processing system will be undergoing maintenance -Starting from 3:00am to 7:00am (EST) Friday, October 23th. This affects student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services. We expect all systems to be back online no later than 7:00 am (EST) that morning. When the system is back up and ready to go, we will notify you. You may wish to place warnings on your website, or take your store offline. If this scheduled downtime creates a conflict for your operations, please feel free to contact us at FIS@fau.edu for further discussion. Expected End-user impact: During this time all student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services will be unavailable during this maintenance cycle.

Posted in Uncategorized

[Resolved]Remote Desktop issues

We have identified the issue and it has been resolved. Please reboot your laptop or home computer, connect to VPN, and then try to Remote Desktop to your computer again.

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We are receiving multiple reports of users unable to remotely connect (Remote Desktop) to computers on campus. We are currently investigating and will update once we have more information.

OIT

Posted in Network and Telecom, Systems, Uncategorized

Network maintenance on Wednesday November 11 at 5:30 am

OIT will be performing upgrades and enhancements to several FAU network segments between 5:30 a.m. and 7:00 a.m. on Wednesday, November 11.  During the maintenance window, there will be a 25 minute disruption to the campus wired networks. Wireless and Voice network segments will not be affected.

If you experience any difficulties after the times outlined above, please contact the FAU help desk at https://helpdesk.fau.edu or 561-297-3999 for immediate assistance.

Thank you

Posted in Network and Telecom

[NETWORK MAINTENANCE] Possible momentary SSO disruptions early a.m. October 14th

OIT will be performing network maintenance tomorrow. While most production services will be unaffected, due to the nature of the maintenance Single sign-on (SSO) may have a couple of momentary disruptions between 5:45 a.m. and 7:00 a.m. in the morning. As SSO is used to login to FAU services, it is possible that a small number of authentication attempts will fail momentarily. If this occurs, access should succeed upon trying again.

Posted in Canvas / LMS, Systems, Workday