Admissions Applications and Forms.fau.edu maintenance

We will be performing a short update to the Admissions and forms server at 4 am Friday the 22th. These services will be offline for approximately an hour while we increase the resources allocated to the machine.

If you experience difficulty accessing forms.fau.edu or the admissions applications please contact the Help Desk at your earliest convenience.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Systems, Workday

Canvas Banner Grade Submission

We will be performing a short update to the Canvas Banner Grade Submission System at 5 am Friday the 22th. Banner Grade Submission (eGrades) will be offline for approximately 15 minutes during this period.

If you experience difficulty accessing Banner Grade Submission please contact the Help Desk at your earliest convenience.

Posted in Banner and Admin Systems, Educational Technologies, Instructional Technologies

[RESOLVED]ANDI shared drives may be unavailable or disconnected

The ANDI shared network drives are back online.  If you are still disconnected, please reboot your computer or manually map the network drive.

OIT

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We have received reports of users who lost access to their ANDI shared drives and are currently investigating the issue.

We are working to resolve as soon as possible and will update as we have additional information.

OIT

Posted in Systems

OIT Systems Maintenance, Thurs. June 21 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/21/2018 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Workday Single Sign On Maintenance
Description of change: OIT will be updating the single sign on settings for Workday
Downtime window start: 6:30 AM
Downtime window end: 6:45 AM
Affected services: Single Sign On (Shibboleth), Workday​, Saml2 ​Metadata Service
Affected systems: shibboleth servers
Expected End-user impact: During this time, users will not be able to login to Workday

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University Form Server Patch
Description of change: OIT will be patching the University form server (Frevvo) to provide new features and resolve several problems reported by users.​
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Frevvo Form Server (ex: Admissions Applications, Immunization Forms, Test Score Collecting Forms, HR Onboarding Forms, SHS Immunization Forms, Fiscal Reinstatement Forms)
Affected systems: Frevvo server
Expected End-user impact: During this time, users will not be able to edit or submit data to new or existing Frevvo forms​

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User authentication system maintenance
Description of change: OIT will be installing software on some authentication servers as a trial
Downtime window start: 6:00 AM
Downtime window end: 6:30 AM
Affected services: Windows authentication
Affected systems: towdcfau01
Expected End-user impact: During this time, no end user impact is expected

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Identity Management Updates
Description of change: OIT will be applying updates to the Identity Management Systems
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: OIM
Affected systems: OIM production servers
Expected End-user impact: During this time, no end user impact is expected

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Posted in Systems, Workday

TutorTrac Maintenance

TutorTrac will be unavailable due to vendor maintenance on Friday 06/15/18 from 04:15 P.M. to 8:15 P.M (EST). During these 4 hours, the system will be unreachable and the site will generate an error.

Posted in Uncategorized

Starfish Vendor Maintenance

The Starfish Advising Software (aka Success Network) will be unavailable due to vendor maintenance on Saturday 06/16/18 from 12:15 A.M. to 8:15 A.M (EST). During these 8 hours, the system will be unreachable and the site will generate an error.

Posted in Uncategorized

OIT Systems Maintenance, Thurs. June 14 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/14/2018 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Banner Grade Submission Upgrade for Canvas
Description of change: Upgrade Banner Grade Submission (eGrades) with improved support for grading only via eGrades. ​
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Canvas, Banner Grade Submission (eGrades)
Affected systems: Payara Cluster
Expected End-user impact: During this time, eGrades will be offline and users grading during the maintenance window will experience unexpected behavior.

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Florida Virtual Campus (FLVC) Single Sign On Upgrade
Description of change: Switch Florida Virtual School from Znumber and PIN authentication to FAUNetID and password via Single Sign On.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Florida Virtual School, Banner Authentication via the jServer
Affected systems: egrades, banner
Expected End-user impact: During this time, no end-user impact is expected. After the change, end users will be asked to use their FAUNet and password instead of their Znumber and pin when authenticating to FLVC services such as transcripts, transfer, etc. Alumni can reactivate their accounts by going to accounts.fau.edu

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Single Sign On Fiscal Statement of Responsibility Prompt
Description of change: OIT will enable Single Sign On Fiscal Statement of Responsibility Prompt​.
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: Single Sign On, 4P, Banner, frevvo-api
Affected systems: shibboleth servers
Expected End-user impact: During this time, no end-user impact is expected. After the change, users who have a Fiscal Statement of Responsibility hold will be required to complete the Fiscal Statement of Responsibility form or eventually they will not be able to login to any Single Sign On services.

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Accounts Self Service Updates
Description of change: OIT will be applying the latest security patches to software​
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Accounts Self Service
Affected systems: OIM web servers
Expected End-user impact: During this time, the FAU Account Self-Service portal will be unavailable.

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Patch Tomcat Middleware
Description of change: Applying latest patches for Apache Tomcat servers.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services:  ​Account Self Service, ACH Payments, FAU Directory, FAU Wireless
Affected systems: Apache tomcat servers
Expected End-user impact: During this time, users may loose access to websites running services.

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Server patching
Description of change: We will be installing the newest patches to the OUD servers boc22oudp01/02
Downtime window start: 4:00 AM
Downtime window end: 6:00 AM
Affected services: There is a small chance that there may be some interruption to services using OUD while we install the patch.  We will be applying the patch one server at a time to minimize impact.  Any services directly connecting to oudp01/02 directly may experience interruption while the patches are installed.
Affected systems: OUD Servers
Expected End-user impact:  During this time there will be minimal end-user impact if any at all while the patches are applied.

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Admissions Call List  (Internal service)
Description of change: OIT will be adding a field in the Admissions call app to display if tuition deposit has been paid.
Downtime window start: 3:00 AM
Downtime window end: 3:30 AM
Affected services: Admissions Call List https://appstatus.fau.edu/admissionscalllist
Affected systems: payara servers, egrade server
Expected End-user impact: During this time, the service will be offline.

Posted in Banner and Admin Systems, Systems

[RESOLVED] Workday Unavailable

UPDATE: The issue with Workday has been resolved and services have been restored.

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Production Workday is currently experiencing issues.  We have logged a case with Workday and will post updates as they become available.

We thank you for your patience during this time.

OIT

Posted in Workday

[RESOLVED] Intermittent single-sign on issues

Early this morning we experienced issues with single sign on. This affected several of our services such as Banner and FAU Self-Service.

The issue has been resolved and all services should be accessible at this time. If you continue having issues please contact the OIT Help Desk 561.297.3999.

We apologize for the inconvenience this may have caused.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Google App Status Feed, Instructional Technologies, Network and Telecom, Systems, Uncategorized, Workday

[Completed] Network maintenance on June 8 from 5:00 am – 6:00 am

OIT will be performing network maintenance on Friday, June 8 from 5:00 a.m. until 6:00 a.m. Due to the nature of the maintenance, users may experience intermittent Internet outages lasting approximately 5 minutes during this window.

Thank you

Posted in Network and Telecom