McGraw Hill – Canvas Integration Issue

McGraw Hill is currently experiencing an issue with their Canvas integration.  Please visit their status page for more information

http://status.mheducation.com/

 

Posted in Educational Technologies

OIT System Maintenance – Thurs. Oct 19 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/19/2017 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Server Maintenance – Virtualapps system maintenance 
Description of change:  A security update is being applied to the system
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services:  virtualapps.fau.edu
Affected systems: netscaler gateway for virtualapps
Expected End-user impact: During this time, users will be unable to use any virtual apps that are being served out by the virtualapps.fau.edu site.

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Server Maintenance – Windows configuration and deployment system upgrade 
Description of change: The system providing configuration, deployment and updates to Windows clients will be upgraded to a newer OS version​
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: OS deployments, app installs, windows updates from SCCM
Affected systems: boc22sccm
Expected End-user impact: During this time, all OS deployments, app installs, windows updates from SCCM will be unavailable

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Application Maintenance – Workday Location Improvements 
Description of change:  We are deploying changes that will improve accuracy to our Workday Locations information provided by our Campus Operations and Building management team.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Workday, AssetWorks,
Affected systems: boc22devproc, Workday
Expected End-user impact: During this time, no end user impact is expected

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Server Maintenance – Banner Upgrades/Patches
Description of change: OIT will be installing several Banner upgrades and patch releases on Thursday, October 19, 2017.
The Financial Aid office has requested the installation of the Financial Aid administrative version 9.3.4 administrative pages as a means to bring production up-to-date for distribution of funds. These releases serve as pre-requisites and co-requisites for the requested administrative pages.
Pre-Requisite releases: General 8.9.2 upgrade and 8.9.2.1 patch, Admin Common version9.3.7 administrative pages, General version 9.3.5 administrative pages, Financial Aid version 9.3.4 administrative pages
Co-Requisite releases: Student 8.13.2 upgrade, Student 9.3.6 administrative pages, Accounts Receivable 8.5.3 upgrade, Accounts Receivable 9.3.4 administrative pages
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Not applicable
Affected systems: Banner Financial Aid
Expected End-user impact: During this time, no end user impact expected

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Posted in Banner and Admin Systems, Systems, Workday

OIT Systems Maintenance, Thurs. Oct 5 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/05/2017 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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FAU NetID Systems Maintenance
Description of change: OIT will be performing maintenance on the FAU NetID system. During the maintenance window, users may not be able to use the accounts.fau.edu portal.
Downtime window start: 5:00 AM
Downtime window end: 7:00 AM
Affected services: Oracle identity manager (OIM), account claiming​
Affected systems: boc22oimp1, boc22oimp2​
Expected End-user impact: During this time, users may not be able to use the accounts.fau.edu portal.

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Account Claiming Self Service Update
Description of change: Applying updates to the Account Claiming Self Service Portal, https://accounts.fau.edu.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: accounts.fau.edu
Affected systems: boc22oimwebp1, boc22oimwebp2
Expected End-user impact: During this time, users may not be able to use the accounts.fau.edu portal.

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Server Maintenance
Description of change: We will be moving the IP for apply.fau.edu, and atlantic.fau.edu from the old load balancer to the new load balancer hardware.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Apply.fau.edu and services residing on atlantic.fau.edu will not be available for 5-10 minutes while the IP is migrated to the new hardware.
Affected systems: apply.fau.edu, ​atlantic.fau.edu
Expected End-user impact:  Prospective students applying to the university during the maintenance may receive an error message.

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Storage Maintenance
Description of change: OIT will be performing maintenance on some backend storage. No end-user impact is anticipated.​
Downtime window start: 3:30 AM
Downtime window end: 6:30 AM
Affected services:  No services will be affected.  The Cluster Upgrade wizard installs the Data ONTAP non-disruptively by performing a “rolling upgrade” which fails over a node, installs the new software and then fails it back before moving onto the next node.
Affected systems: The NetApp cluster being upgraded is boc22naclm01.
Expected End-user impact: During this time, end-users may see a pause in data transfer while a node is failing over or back.

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Management system migration and OS upgrade
Description of change: OIT will be upgrading the OS of a management system used by college and departmental IT personnel (adcon)​​
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: adcon
Affected systems: adcon
Expected End-user impact: During this time, adcon will be unavailable

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Upgrade to the deployment and Windows client management server (SCCM)
Description of change: OIT will be upgrading the System Center Configuration Manager server (boc22sccm) to version 1706​. SCCM clients may update to version 1706 over the next week.​​
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: All OS/application/windows update deployments from boc22sccm​​
Affected systems: boc22sccm
Expected End-user impact: All OS/application/windows update deployments from boc22sccm will be unavailable during the upgrade​

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Posted in Systems

9/29/2017 @ 5 pm Banner Grade Submission (eGrades) Maintenance

Banner Grade Submission (eGrades) will be upgraded to improve performance and allow grading of courses with up to 2,000 students.

Posted in Banner and Admin Systems, Instructional Technologies, Systems

University Form Server Maintenance

The University Form server (forms.fau.edu) must be taken offline for immediate maintenance from 9:30 pm to 10:30 pm September 28, 2017. During the maintenance process many forms used across the University will be unavailable including the Undergraduate Admissions Application, Graduate Admissions Application, Immunization Form, parts of Employee On-boarding, and numerous others.

We will update this post once the maintenance is completed.

Posted in Banner and Admin Systems, Educational Technologies, Instructional Technologies, Systems, Workday

[RESOLVED] Canvas Unavailable

Users may be unable to access Canvas at this time.  Canvas Support is currently working to correct the problem.

Please visit http://status.instructure.com/ for more information.

Posted in Educational Technologies

OIT Systems Maintenance, Thurs. Sept 28 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/28/2017 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Canvas Maintenance – Electronic Grading
Description of change: We will be upgrading Electronic Grading in Canvas (Grade Submissions) to provide improved usability and greatly improve performance.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Canvas Grade Submission
Affected systems: boc22payara cluster
Expected End-user impact: During this time, eGrades will be unavailable.

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Server Maintenance – Email System
Description of change: Email systems are being updated to work towards a further reduction of spam and malicious email
Downtime window start: 5:30 AM
Downtime window end: 6:00 AM
Affected services: Email, DNS
Affected systems: All dns servers that serve up fau.edu. Change will be made on seeker but will be inherited by all slave servers: seeker, ns, ns1, faudns, dnsboc0, dnsboc1, dnsftl1, dnsjup1, dnsjup2, dnsnw1, dnsdav1
Expected End-user impact: During this time, there is no end-user impact

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Posted in Email, Instructional Technologies

OIT Systems Maintenance – Thurs. Sept 21 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/21/2017 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Application Maintenance – Admissions Application
Description of change: OIT will be performing maintenance on backend services associated with the graduate and undergraduate admissions applications
Downtime window start: 4:00 AM
Downtime window end: 6:00 AM
Affected services: Undergraduate Admissions Application, Graduate Admissions Application
Affected systems: Undergraduate Admissions Application Servers, Graduate Admissions Application Servers
Expected End-user impact: During this time, the admissions applications may be temporarily inaccessable.

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Server Maintenance – ODS
Description of change: OIT will be performing server maintenance on the ODS and FAUDW production environment.
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: ODS and FAUDW production environment. WebFocus won’t be able to connect to the ODS and FAUDW databases.​​​​
Affected systems: odsprod​
Expected End-user impact: During this time, affected services will be unavailable.​​

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Server Maintenance – Banner Patches
​Description of change: OIT will be installing Banner patches for Financial Aid
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: ​Not applicable
Affected systems: Banner Financial Aid
Expected End-user impact: During this time, no end-user impact is anticipated.
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Posted in Banner and Admin Systems, Systems, Uncategorized

9 pm Single Sign On Maintenance

The Single Sign On system will be adjusted at 9 pm September 15th to improve reliability. During the adjustment users may experience a brief period of 1 – 2 minutes when authentication errors may fail.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Workday

[RESOLVED] Login issues

**ISSUE RESOLVED**

The login issue has been resolved and you should be able to login to all systems at this time.

Thank you for your patience while we addressed the problem.

OIT

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We are currently experiencing login issues. This impacts, but is not limited to, Banner, Workday, MyFAU, Networkregistration, eGrades, and EZProxy.

Our team are working to resolve this issue as soon as possible.

We apologize for the inconvenience this may cause.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Google App Status Feed, Instructional Technologies, Network and Telecom, Systems, Uncategorized, Workday