TouchNet Systems Maintenance, Wed. November 20th from 3:00AM to 7:00AM

The TouchNet payment processing system will be undergoing maintenance -Starting from 3:00am to 7:00am (EST) Wednesday, 11/20/2019
This affects student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services.
We expect all systems to be back online no later than 7:00 am (EST) that morning. When the system is back up and ready to go, we will notify you.
You may wish to place warnings on your website, or take your store offline. If this scheduled downtime creates a conflict for your operations, please feel free to contact us at FIS@fau.edu for further discussion.
Expected End-user impact: During this time all student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services will be unavailable during this maintenance cycle.

Posted in Banner and Admin Systems, Workday

OIT Systems Maintenance, Thurs. Nov 14 from 3:00am to 7:00am

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 11/14/2019 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Server Maintenance
Description of change: OIT will be deploying an authentication server in Azure.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Active Directory
Expected End-user impact: During this time, no end-user impact is expected.

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Posted in Systems

Upgrade Cisco Meeting Server (CMS) and Management Server (CMM) – 11/22/19

On Friday November 22nd at 4pm OIT and the vendor will be performing a software upgrade on the Cisco Meeting Server and associated management server.

During this time Virtual Meeting rooms will be unavailable.  Contact videoconferencing for alternatives or use WebEx.  All FAU members have access to WebEx with their FAUNET ID; You may login to WebEx at https://fau.webex.com

Posted in Video Conferencing

Canvas was temporarily unavailable from 8:15pm until 8:30pm

At approximately 8:15 pm 11/6/19, we received reports that Canvas was unavailable. The Instructure status at https://status.instructure.com/ shows the issue was identified and they are working on a fix. At approximately 8:30pm 11/6/19, Canvas was properly loading and access was restored.

We will monitor the status and post any updates.

OIT

Posted in Canvas / LMS

OIT System Maintenance, Thurs. Nov 7 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 11/07/2019 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Account Self Service (accounts.fau.edu)
Description of change: OIT will be Installing patches and updates to backend services. We are also modifying datasources of AD Student, Faculty and Employee Groups.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: ​Accounts Self Service – https://accounts.fau.edu
Expected End-user impact: During this time, no end-user impact is expected.

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Personal information page
Description of change: OIT will be updating the student personal page. Downtime window start: 12:00 AM
Downtime window end: 12:00 AM
Affected services: Banner Self Service personal information page
Expected End-user impact: During this time, no end-user impact is expected. After the change, students will be directed to new personal information page for updating of phone, addresses, and emergency contacts.

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Apple upgrade for enhanced features.
Description of change: ​OIT will be upgrading Apple Device Enrollment Program (DEP) to Apple School Manager.
Downtime window start: 6:00 AM
Downtime window end: 6:30 AM
Affected services: ​Apple DEP services will be migrated to Apple School Manager.
Expected End-user impact: During this time, no end-user impact is expected.

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Banner EDI Data Cleanup
Description of change: OIT will apply some updates in Banner to ensure Advance Placement courses are applied properly.
Downtime window start: 12:00 AM
Downtime window end: 12:00 AM
Affected services: Banner
Expected End-user impact: During this time, no end-user impact is expected.

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Posted in Uncategorized

[Completed]Student Union Network Upgrades on November 5, 5:00 – 6:30 am

On Tuesday, November 5, 2019, between 5:00 am and 6:30 am, OIT will upgrade the network in the FAU Student Union Building on the Boca Raton Campus.  Due to the nature of the maintenance, users may experience intermittent network outages lasting approximately 10 minutes during this window.

Thank you

Posted in Network and Telecom

OIT Systems Maintenance, Thurs. Oct 31 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/31/2019 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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AutoAdvisor update for Mini Terms
Description of change: OIT will make AutoAdvisor mini term compliant and make the program stop dropping unregistered students after 3 weeks into a semester.
Downtime window start: 12:00 AM
Downtime window end: 12:00 AM
Affected services: AutoAdvisor
Expected End-user impact: During this time, no end-user impact is expected.

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BHRIC Backups
Description of change: OIT will be moving backups of the BHRIC profile servers from our SAN and NetVault to a cloud service provider. ​
Downtime window start: 3:00 AM
Downtime window end: 10/31/2019 6:00 AM
Affected services: ​BHRIC File Services
Expected End-user impact: During this time, no end-user impact is expected.

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Posted in Banner and Admin Systems, Systems

[RESOLVED] TouchNet Payment Interruptions

This issue has been resolved.

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The TouchNet payment processing system is currently experiencing intermittent issues during the payment process.  

We are currently working on a resolution, and will update when it is resolved.

Posted in Banner and Admin Systems, Email

[RESOLVED]VirtualApps currently unavailable

This issue has been resolved.

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We are currently experiencing an issue with the Citrix Receiver to access Virtual Apps. We are working with the vendor to resolve as quickly as possible.

We apologize for any inconvenience.

OIT

Posted in Educational Technologies, Uncategorized

OIT Systems Maintenance, Thurs. Oct 24 from 3:00AM to 7:00Am

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/24/2019 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Account Self Service (accounts.fau.edu)
Description of change: OIT will merge the Update Your Password and Manage Your Account tiles. Users will be prompted to add a recovery email upon login when one isn’t already assigned. Users will need to confirm their password to update sms or recovery email. Password recovery questions will be removed.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: ​Accounts Self Service – https://accounts.fau.edu
Expected End-user impact: During this time, users may be required to restart an in-progress workflow.

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Account Self Service Updates
Description of change: OIT will install patches and updates to back-end services related to account management.
Downtime window start: 12:00 AM
Downtime window end: 12:00 AM
Affected services: ​Accounts Self Service – https://accounts.fau.edu
Expected End-user impact: During this time, no end-user impact is expected.

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Storage Maintenance
Description of change: ​OIT will be performing maintenance on some back-end storage.
Downtime window start: 4:00 AM
Downtime window end: 7:00 AM
Affected services: No downtime is expected expected but there is a potential to affect: all services dependent on NetApp storage, including major ones such as, all VM’s on Hyper-V, all VM’s on VMware. Some of the major services potentially impacted are, but not limited to:
Banner, OIM, Andi Shares, Ibiweb, MSSQL databases and services dependent on those, Network Registration, Grouper, Owlapp, Edocs, SAS, Papercut
Expected End-user impact: During this time, no end-user impact is expected. ​Server / Service administrators may see a pause in data transfer while a node is failing over and back.

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Banner Maintenance
Description of change: OIT will be applying a fix in Banner for an issue with international addresses overwriting local addresses.
Downtime window start: 3:00 AM
Downtime window end: 3:30 AM
Affected services: Banner, eCW (EHR system)
Expected End-user impact: During this time, no end-user impact is expected.

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BHRIC Storage Maintenance
Description of change: OIT will update the Boca HIPAA environment storage to the latest software release as it patches a stability bug.
Downtime window start: 12:00 AM
Downtime window end: 7:00 AM
Affected services: All services on the BHRIC​ services
Expected End-user impact: During this time, no end-user impact is expected.

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Posted in Banner and Admin Systems, Systems