OIT will be performing network maintenance affecting all campuses from 5:00 a.m. until 6:00 a.m. on Friday, May 15th. During this time, all campuses will experience an interruption in connectivity to the Internet and to internal network-based services.
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks starting on Wednesday, 5/13/2026 at 10am until Saturday 5/16/2026 at 3am. In addition, the following systems will be specifically impacted:
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CCURE Application Upgrade
Start: 2026-05-13 10:00
End: 2026-05-13 14:00
Services: CCURE Application
Description: Upgrade to improve security, scalability, and platform compatibility.
Impact: Access control system limited; card access works but no unlock events—————————————————————————————-
Zoom-O365 Integration Maintenance
Start: 2026-05-14 07:00
End: 2026-05-14 07:10
Services: Zoom, Microsoft 365 Calendar
Description: Maintenance of Zoom and O365 calendar integration requiring reauthentication.
Impact: Users must reauthenticate Zoom with O365—————————————————————————————–
Server Maintenance (iss.fau.edu)
Start: 2026-05-13 04:00
End: 2026-05-13 04:45
Services: iss.fau.edu
Description: Routine incremental server updates.
Impact: No expected user impact——————————————————————————————-
IAM Group Management Maintenance
Start: 2026-05-14 05:00
End: 2026-05-14 07:00
Services: Grouper, SSO, LDAP
Description: Maintenance on identity management group manager.
Impact: Possible delays in group sync——————————————————————————————–
IAM Identity Updates
Start: 2026-05-14 04:00
End: 2026-05-14 05:00
Services: Accounts, User Manager, MidPoint, Active Directory
Description: Configuration updates to improve IAM data quality and functionality.
Impact: Services restarted; no major impact———————————————————————————————-
Wireless Update (eduroam/fauwpa2)
Start: 2026-05-14 03:00
End: 2026-05-14 04:00
Services: eduroam, fauwpa2
Description: Configuration update to support new equipment.
Impact: Brief authentication interruptions————————————————————————————————-
IAM Cluster Maintenance
Start: 2026-05-15 05:00
End: 2026-05-15 06:00
Services: Accounts, User Manager, MidPoint
Description: Maintenance to prepare for hardware replacement.
Impact: No end-user impact————————————————————————————————-
Non-Degree Maintenance
Start: 2026-05-13 22:00
End: 2026-05-14 00:00
Services: Non-Degree Application
Description: Server maintenance window.
Impact: Possible intermittent downtime—————————————————————————————————-
Network Maintenance
Start: 2026-05-15 05:00
End: 2026-05-15 06:00
Services: Campus Network
Description: Network infrastructure maintenance.
Impact: Campus network devices unavailable——————————————————————————————————-
Wireless Auth Server Change
Start: 2026-05-14 05:00
End: 2026-05-14 06:00
Services: Wireless WPA2, eduroam
Description: Change of wireless authentication server.
Impact: Users may need to reconnect———————————————————————————————————
LMS Apps Server Update
Start: 2026-05-14 05:00
End: 2026-05-14 06:00
Services: lmsapps.fau.edu
Description: Upgrade of LMS web servers with rolling updates.
Impact: Minimal impact expected——————————————————————————————————–
Microsoft Login Maintenance
Start: 2026-05-15 07:00
End: 2026-05-15 08:00
Services: Microsoft Entra
Description: Adjustments to Microsoft login process.
Impact: No expected user impact——————————————————————————————————-
Campus Network Maintenance
Start: 2026-05-16 00:00
End: 2026-05-16 03:00
Services: All campus network services
Description: Campus-wide network maintenance.
Impact: Brief outages across campuses————————————————————————————————————
Banner Production Maintenance
Start: 2026-05-14 00:01
End: 2026-05-14 07:00
Services: Banner Admin, Registration, Self-Service, APIs
Description: Maintenance on Banner production application servers.
Impact: Banner services unavailable
Access to Canvas was restored a short bit ago for FAU and some other institutions. Services appear to be available and working normally at this time.
Instructure is currently working on issues with their Learning Management System CANVAS. Currently users will receive a message that Canvas is performing maintenance. The vendor is fully aware of the problems with their system, and is working on resolving it now. We are hoping to hear more from Instructure soon.
UPDATE: Workday has just posted that all their services are now fully operational. We have tested and everything is now working as expected.
ORIGINAL MESSAGE: Our Workday is currently experiencing performance issues. We are monitoring the status with our vendor now, and will report once it is operating normally.
[Resolved] This issue is no longer affecting the aforementioned tools and has been marked as “Resolved” by Respondus & other systems.
[UPDATE, May 1, 11:32am] The Lockdown Browser dashboard seems to be loading now. Canvas and Respondus have not updated their statuses yet, but the tool seems to be loading now.
Users accessing the instructor-side Lockdown Browser tool in Canvas are currently experiencing an error when trying to view their Lockdown Browser dashboard. This issue may be impacting other external tools and publisher systems (e.g., McGraw Hill Connect). We’ve reached out to the corresponding support teams and are investigating. Updates will be shared here as we get them. Exams with Lockdown Browser enabled are still 100% functional and are not experiencing issues.
Respondus has issued an update as well.
Issue resolved around 9:00am this morning
There is currently an outage affecting our Identity environment. This is impacting the account management portal (accounts.fau.edu) to change your password or activate your account, the transcripts portal, and google workspace.
We are working to restore services.
OIT
We are currently receiving reports of issues connecting to the wireless network, including eduroam. Our Networking team is actively investigating the situation.
OIT will be performing server maintenance from 8:00 p.m. until 9:00 p.m. tonight April 21st. No end user impact is expected as a result of these changes.
Some users may see a “Bad Request” error when trying to change their password. Our team is actively working to resolve this issue. If you experience this issue, please contact the Help Desk at 561-297-3999.
Update 9:49 AM: The issue has been resolved, and password resets are now working as expected. If you continue to receive an error, please contact the Help Desk for assistance.