[Completed] Mediasite scheduled outage

The scheduled maintenance of the Mediasite system is now complete and the service is available.

Posted in Uncategorized

OIT Systems Maintenance, Thurs. July 11 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/11/2018 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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uAchieve login maintenance
Description of change: OIT will be updating the uAchieve login mechanism to support role assignment​ upon login.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: ​uAchieve
Affected systems: uAchieve server
Expected End-user impact: During this time, the uAchieve system will be unavailable for a short period.

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Server Upgrade and Maintenance
Description of change: OIT will be upgrading the components of several systems to resolve bugs and add support for newer hardware.​​
Downtime window start: 3:00 AM
Downtime window end: 6:30 AM
Affected services: All services
Affected systems: Various servers
Expected End-user impact: During this time, no end user impact is expected​

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Medicine and Nursing email encryption change
Description of change: Changes will be made to College of Medicine and Nursing email encryption
Downtime window start: 6:00 AM
Downtime window end: 6:30 AM
Affected services: Encrypted email for @health.fau.edu users
Affected systems: Exchange 365
Expected End-user impact: Change in behavior for @health.fau.edu users sending encrypted mail

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Posted in Systems

Mediasite Scheduled Outage – Saturday 7/14

Mediasite will be intermittently unavailable Saturday, July 14th 1 AM EDT – 5 AM EDT while the vendor performs upgrades to their system and the application.  Users can expect loss of access to Mediasite Catalogs and MyMediasite as well as disruption to playback during this time.

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Posted in Instructional Technologies, Lecture Capture

OIT Systems Maintenance, Thurs. July 5 from 3:00AM to 8:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 7/5/2018 from 3:00 AM to 8:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server Upgrade and Maintenance
Description of change: OIT will be upgrading the components of several systems to resolve bugs and add support for newer hardware.​
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected Services: ADFS, Shibboleth, Banner DR​
Affected systems: andisecbigipnw, dhcpnwrdc1, dnsnw1, ds2p, eprintnw, exchangeca04, exchangemb05, jenkins, ldapnw1-el6, lintalon1nw, lists, madcatdr, metadatadr, nautilus, nwadfs, nwadfs.fau.cc, nwadfsp, nwadfsp.fau.cc, nwchessboard, nwdns, nwmgmt, nwmssql11, nwmssql12, nwnasmvi, nwoudd01, nwoudp01, nwoudt01, nwoudt02, nwrdcbanxe01, nwrdcbanxe02, nwrdcbanxe03, nwrdcbanxe04, nwrdcbanxe05, nwrdcnaconv, nwrdcoimp1, nwrdcoimp2, nwrdcoimwebp1, nwrdcoimwebp2, nwrdcora01, nwrdcuachieve1, nwrdcvcenter1, nwrdslic, sctformsdr, sctformsdr2, shibboleth3p, talonnw, wordpressnw​
Expected End-user impact: No end user impact is expected​

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Library fileserver maintenance
Description of change: The library’s file server will undergo hardware maintenance
Downtime window start: 6:00 AM
Downtime window end: 6:30 AM
Affected services: All file shares on boc22libfs
Affected systems: boc22libfs
Expected End-user impact: file shares on boc22libfs will be unavailable during the window

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Change Mail Transport Rule
Description of change: OIT will be making a change to the College of Medicine’s mail transport rule.
Downtime window start: 8:00 AM
Downtime window end: 8:00 AM
Affected services: Exchange Online / Office 365 mail
Affected systems: Exchange Online / Office 365 mail
Expected End-user impact: None.

Posted in Email, Systems, Uncategorized

[RESOLVED] Tuition payments currently unavailable

The payment system is back up and tuition payments can now be made. The payment deadline has been extended until July 3rd.

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At this time, we have identified an issue with tuition payments. We have notified the vendor and are further investigating.

We will post an update as soon as we have additional information regarding an ETA.

We apologize for any inconvenience.

OIT

 

 

Posted in Banner and Admin Systems, Uncategorized

Connectivity Issues from Comcast Xfinity Users

Comcast is currently experiencing nationwide outages of internet and TV services. Users of Comcast Xfinity services may be unable to reach some or all FAU services until the issue is resolved.

Posted in Banner and Admin Systems, Network and Telecom, Systems, Workday

OIT Systems Maintenance, Thurs. June 28 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/28/2018 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Banner Maintenance – Thursday 28th June 3am – 5am
Description of change:  OIT will install a Financial Aid patch needed for Financial Aid.
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services:  Not Applicable
Affected systems: Banner Financial Aid
Expected End-user impact: During this time, no end-user impact is anticipated

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Posted in Banner and Admin Systems

Admissions Applications and Forms.fau.edu maintenance

We will be performing a short update to the Admissions and forms server at 4 am Friday the 22th. These services will be offline for approximately an hour while we increase the resources allocated to the machine.

If you experience difficulty accessing forms.fau.edu or the admissions applications please contact the Help Desk at your earliest convenience.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Systems, Workday

Canvas Banner Grade Submission

We will be performing a short update to the Canvas Banner Grade Submission System at 5 am Friday the 22th. Banner Grade Submission (eGrades) will be offline for approximately 15 minutes during this period.

If you experience difficulty accessing Banner Grade Submission please contact the Help Desk at your earliest convenience.

Posted in Banner and Admin Systems, Educational Technologies, Instructional Technologies

[RESOLVED]ANDI shared drives may be unavailable or disconnected

The ANDI shared network drives are back online.  If you are still disconnected, please reboot your computer or manually map the network drive.

OIT

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We have received reports of users who lost access to their ANDI shared drives and are currently investigating the issue.

We are working to resolve as soon as possible and will update as we have additional information.

OIT

Posted in Systems