[NETWORK MAINTENANCE] – Boca Raton, Jupiter, Davie, and Fort Lauderdale – Saturday October 2nd from 12:00 a.m until 2:00 a.m.

​OIT will be performing core network maintenance on the Boca Raton, Jupiter, Davie, and Fort Lauderdale campuses from 12:00 a.m. until 2:00 a.m on Saturday October 2nd. During this time there will be brief network outages affecting the Davie and Fort Lauderdale campuses lasting about 10 minutes while the Boca Raton and Jupiter campuses will experience momentary network disruptions.

Posted in Network and Telecom

OIT Systems Maintenance, Thurs. Sept 30 from 12:05AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/30/2021 from 12:05 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server Maintenance
Description of change: OIT will migrate the Appworx services to a new server. No changes will be made to the version or application configuration.​
Downtime window start 9/30/2021 3:00 AM
Downtime window end 9/30/2021 7:00 AM
Affected services: Appworx​
Expected End-user impact: The Appworx scheduled jobs will be unavailable ​during a period in the maintenance window.

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Single Sign-on Maintenance
Description of change: ​OIT will be performing maintenance to the SSO web services to apply Shibboleth patches.
Downtime window start 9/30/2021 6:00 AM
Downtime window end 9/30/2021 7:00 AM
Affected services: SSO
Expected End-user impact: During this time some single-sign on sessions could be terminated when we failover.

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Harvest Upgrade
Description of change: OIT will be performing maintenance on Banner’s Change Control Management system​ (Harvest).
Downtime window start 9/30/2021 3:00 AM
Downtime window end 9/30/2021 5:00 PM
Affected services: ​All four instances of Harvest (SEED, DEVL, TEST, FAUP)
Expected End-user impact: ​During this time Harvest will be unavailable.

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Server Upgrades
Description of change: OIT will be upgrading 2 of its DNS servers.​
Downtime window start 9/30/2021 3:00 AM
Downtime window end 9/30/2021 6:00 AM
Affected services: ​Internal DNS service
Expected End-user impact: ​DNS lookups against these servers may fail during the change window.

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REDCap maintenance
Description of change: ​OIT will be doing maintenance of REDCap
Downtime window start 9/30/2021 12:05 AM
Downtime window end 9/30/2021 2:00 AM
Affected services: REDCap​
Expected End-user impact: REDCap will be unavailable during this time.

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Posted in Banner and Admin Systems, Systems

[Resolved] WileyPLUS Assignment Issues

WileyPLUS has reported that the technical issues with the assignment section of WileyPLUS is resolved. If you are still experiencing technical problems with the integration, please contact WileyPLUS Support here.

[Resolved]WileyPLUS has reported that users are experiencing technical issues with the assignment section of WileyPLUS. They are working to resolve the issue. For more information, please check their incident’s status page.[Resolved]

Posted in Canvas / LMS

Mediasite Recordings delayed

Currently, Mediasite recordings made in some classrooms are processing slowly. The service provider is investigating. Please allow additional time for presentations to post.

Posted in Canvas / LMS, Lecture Capture

Broward Campuses printing System Offline

Printing on Broward Campuses have been restored.

Posted in Systems, Uncategorized

Seatech Campus Network Maintenance

Seatech Campus Network Maintenance
Description of change: OIT will be upgrading network equipment.
Downtime window start 10/1/2021 12:00 AM
Downtime window end 10/1/2021 2:00 AM
Affected services: Computer Network at the Seatech Campus
Expected End-user impact: During this time, Network connectivity may be affected at the Seatech campus.

Posted in Network and Telecom

OIT Systems Maintenance, Thurs. Sept 23 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/23/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Pay-for-print upgrade
Description of change: OIT will upgrade the Pay-for-Print server (Papercut) to the newest version.
Downtime window start 9/23/2021 4:00 AM
Downtime window end 9/23/2021 7:00 AM
Affected services: Pay-for-print
​Expected End-user impact: Pay-for-print services will be unavailable during the maintenance window.

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Storage configuration modification
Description of change: OIT will enable a configuration option for the storage supporting the virtualization environment.
Downtime window start 9/23/2021 6:00 AM
Downtime window end 9/23/2021 6:05 AM
Affected services: N/A
​Expected End-user impact: No end-user impact is expected​.

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Application modification
Description of change: OIT will enable Automatic Upgrades of Malwarebytes cloud clients.
Downtime window start 9/23/2021 6:00 AM
Downtime window end 9/23/2021 6:15 AM
Affected services: ​Malwarebytes cloud clients, though the clients will not notice anything.
Expected End-user impact: No end-user impact is expected​.

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Canvas Tool Updates
Description of change: OIT will update the following Canvas tools to fix bugs and add new features:
​User Management, Course Management, Observer Management
Downtime window start 9/23/2021 5:00 AM
Downtime window end 9/23/2021 6:00 AM
Affected services: UserManagement, ObserverManagement, and CourseManagement​
Expected End-user impact: The tools mentioned above will be momentarily unavailable when updates are being performed.

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Spam Filter Configuration Change
Description of change: OIT will be changing a setting related to email disclaimers on our spam filters.​
Downtime window start 9/23/2021 4:00 AM
Downtime window end 9/23/2021 4:00 AM
Affected services: ​Inbound FAU email
Expected End-user impact: No end-user impact is expected​.

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Server Upgrade
Description of change: ​OIT will be applying updates to one of its mail servers.
Downtime window start 9/23/2021 3:00 AM
Downtime window end 9/23/2021 6:00 AM
Affected services: ​On-Premises Exchange
Expected End-user impact: ​On-Premises Exchange is primarily used for 365 email management by the Help Desk. During this time mailboxes and distribution groups will not be able to be created/changed/deleted.

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Virtualization Upgrade
Description of change: Research Computing will upgrade the research computing private cloud to the latest version.
Downtime window start 9/23/2021 3:00 AM
Downtime window end 9/23/2021 6:00 AM
Affected services: HPC Cluster, Storage, Senior Design Projects
Expected End-user impact: No users should not be affected by this upgrade; however, ​there is a chance the machines could fail.

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Posted in Canvas / LMS, Educational Technologies, Email, Research Computing, Systems

[Resolved] Forms Server Offline

09/18/2021 10:00 PM: The University forms server (Frevvo) has been restored to service. Form developers, please check your emails for more details.

09/18/2021 08:20 PM: The University forms server (Frevvo) has experienced an error and is currently offline. We have identified the problem and are performing emergency maintenance to resolve the issue. We will update this when the problem is resolved.

This has impacted the University Admissions applications for Undergraduate Admissions, College of Business Graduate Programs Admissions Application, Non-Degree Admissions Application, and numerous other forms and workflows.

Posted in Banner and Admin Systems, Educational Technologies, Instructional Technologies, Lecture Capture, Network and Telecom, Research Computing, Systems, Video Conferencing

[Resolved] Mediasite direct links unavailable

The issue with authenticating Mediasite logins has been resolved.

Posted in Canvas / LMS, Lecture Capture

Mediasite direct links unavailable

We are currently investigating an issue authenticating users using direct presentation links. Presentations embedded using the Mediasite tool in Canvas (best practice) as well as Mediasite Catalog links are still functional.

Posted in Canvas / LMS, Lecture Capture