[NETWORK MAINTENANCE] Wednesday December 18th from 4:00 a.m. until 6:00 a.m.

OIT will be performing network maintenance on Wednesday December 18th from 4:00 a.m. until 6:00 a.m. There may be momentary disruptions to network traffic affecting the Boca Raton and Jupiter campuses during the maintenance window.

Posted in Network and Telecom

[Resolved] Network and Telephone outage at the Seatech campus

We are currently experiencing a problem with the network and telephone services on the Seatech campus. We are working to resolve the problem as soon as possible.

 

Thank you

Posted in Network and Telecom

[RESOLVED] TouchNet Systems Maintenance, Wednesday, December 18th from 3:00AM to 7:00AM

The TouchNet payment processing system will be undergoing maintenance -Starting from 3:00am to 7:00am (EST) Wednesday, 12/18/2019.

This affects student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services.
We expect all systems to be back online no later than 7:00 am (EST) that morning. When the system is back up and ready to go, we will notify you.
You may wish to place warnings on your website, or take your store offline.

If this scheduled downtime creates a conflict for your operations, please feel free to contact us at FIS@fau.edu for further discussion.

Expected End-user impact: During this time all student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services will be unavailable during this maintenance cycle.

Posted in Banner and Admin Systems, Workday

[Resolved] Banner 8X/XE Maintenance, Friday December 6th from 5:00 AM to 6:00 AM

Banner will be down on Friday morning, 12/6/2019, from 5:00 AM. OIT will be installing five code releases for the Accounts Receivables department in order to correct a recent production matter. Banner is expected to be available after 6:00 AM. – Completed.

Posted in Banner and Admin Systems, Canvas / LMS, Instructional Technologies

{Resolved}Banner 8X/XE Maintenance, Friday December 6th from 5:00 AM to 6:00 AM

Banner will be down on Friday morning, 12/6/2019, from 5:00 AM. OIT will be installing five code releases for the Accounts Receivables department in order to correct a recent production matter. Banner is expected to be available after 6:00 AM.

Posted in Banner and Admin Systems, Workday

Student 2Factor Enrollment and Prompt

Tbe student 2factor enrollment tool and prompt will be updated with new and improved messaging at 5 pm Friday November 22, 2019.

Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Video Conferencing

Upgrade Cisco Meeting Server (CMS) and Management Server (CMM) – 11/22/19

On Friday November 22nd at 4pm OIT and the vendor will be performing a software upgrade on the Cisco Meeting Server.

During this time Virtual Meeting rooms will be unavailable.  Contact videoconferencing for alternatives or use WebEx.  All FAU members have access to WebEx with their FAUNET ID; You may login to WebEx at https://fau.webex.com

Posted in Video Conferencing

OIT Systems Maintenance, Thurs. Nov 21 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 11/21/2019 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Financial Aid MiniTerm implementation
Description of change: OIT will be making modifications to the following items which are required for MiniTerm implementation:
1. Created the function for use in FAU Financial Aid to calculate a given student’s Aid Period.
2. Modified short term advance approval process for mini terms.
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: ​Not Applicable
Expected End-user impact: During this time, ​no end-user impact is expected.

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Fix a production issue with multiple active @health.fau.edu email addresses.
Description of change: OIT will be fixing the AMCAS loading process to resolve an issue with ​multiple active @health.fau.edu email addresses.Type of
Downtime window start 11/21/2019 3:00 AM
Downtime window end 11/21/2019 5:00 AM
Affected services: ​The AMCAS loading process
Expected End-user impact: During this time, ​no end-user impact is expected.

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BANNER 8X/XE pre-requisite General and Student upgrades/patches/administrative pages installation
Description of change: OIT will be promoting and installing the necessary releases which are pre-requisite to the Financial Aid and Accounts Receivable modules of the BANNER 8X/XE systems which have been requested for compliance.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: ​​BANNER 8X/XE systems
Expected End-user impact: During this time, the Banner system will be unavailable while the new code is installed.

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Financial Aid
Description of change: OIT will apply a new function to calculate Bright Futures award amount,. This will be used to:
Verify that a student’s Bright Futures award amount is correct before disbursing the aid and estimate bright futures amounts on newly admitted (eligible) students
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: ​Banner Financial Aid
Expected End-user impact: During this time, no end-user impact is expected.

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Posted in Banner and Admin Systems, Uncategorized

[Resolved] TouchNet Systems Maintenance, Wed. November 20th from 3:00AM to 7:00AM

The TouchNet payment processing system will be undergoing maintenance -Starting from 3:00am to 7:00am (EST) Wednesday, 11/20/2019
This affects student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services.
We expect all systems to be back online no later than 7:00 am (EST) that morning. When the system is back up and ready to go, we will notify you.
You may wish to place warnings on your website, or take your store offline. If this scheduled downtime creates a conflict for your operations, please feel free to contact us at FIS@fau.edu for further discussion.
Expected End-user impact: During this time all student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services will be unavailable during this maintenance cycle.

Posted in Banner and Admin Systems, Workday

OIT Systems Maintenance, Thurs. Nov 14 from 3:00am to 7:00am

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 11/14/2019 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Server Maintenance
Description of change: OIT will be deploying an authentication server in Azure.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Active Directory
Expected End-user impact: During this time, no end-user impact is expected.

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Posted in Systems