Brief Network Maintenance Affecting SSO Tonight (June 29th at 12:00 a.m.)

OIT will be performing brief network maintenance tonight at midnight (June 29th at 12:00a.m.) that may affect SSO logins. These logins may be briefly unavailable or slow for a few minutes during the maintenance. If issues are encountered, please try again in a couple of minutes.

Posted in Systems

[Resolved] Apps.fau.edu intermittent logon issues on 6/28/21 from 11AM-12PM

Citrix will be troubleshooting connectivity issues within the remote apps environment (apps.fau.edu) between 11AM and 12PM today. While we work to isolate the issue, users may experience occasional logon issues while using the apps.fau.edu web portal, or the Citrix Workspace app.

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Posted in Systems

[Resolved] Apps.fau.edu intermittent connectivity issues on 6/25/21 from 11AM-1PM

Citrix will be troubleshooting connectivity issues within the remote apps environment. While we work to isolate the issue, users may experience logon issues while using the apps.fau.edu web portal or the Citrix app.

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Posted in Systems

OIT Systems Maintenance, Thurs. June 24 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/24/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Storage Maintenance
Description of change: ​OIT will be performing maintenance on some backend storage. No end user impact is anticipated.
Downtime window start: 6/24/2021 3:30 AM
Downtime window end: 6/24/2021 6:30 AM
Affected services: ​No downtime is expected but there is a potential to affect:
All services dependent on NetApp storage
all VM’s on Hyper-V, all VM’s on Vmware. VM hosts may see a pause in data transfer while a node is failing over and back
Some of the major services, but not limited to are:
Banner, OIM, Andi Shares, Ibiweb, MSSQL databases and services dependent on those, Network Registration, Grouper, Owlapps, Edocs, Papercut
Expected End-user impact: No end-user impact is expected

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Update Forms Server User Accounts
Description of change: OIT will be updating the notification preferences for a number of user accounts in Frevvo.
Downtime window start: 6/24/2021 6:00 AM
Downtime window end: 6/24/2021 7:00 AM
Affected services: Some forms server accounts will be modified. There is no anticipated interruption of service.
Expected End-user impact: No end user impact is expected during this time. After the change, a number of users will have their notification preferences updated

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Posted in Systems

[Resolved] REDCap and Student Health Services Servers

The storage system supporting the Bio Medical Information Core rebooted or became unavailable at ~11:30 am.

Several servers and services failed during this time resulting in a loss of service. We are investigating the problem and recovering the servers that are offline.

This issue has been resolved, and we are investigating adjustments to the BHRIC network which will prevent it in the future.

Posted in Network and Telecom, Research Computing

[RESOLVED] TouchNet Systems Maintenance, Friday, June 25th from 3:00AM to 7:00AM

The TouchNet payment processing system will be undergoing maintenance -Starting from 3:00am to 7:00am (EST) Friday, June 25th. This affects student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services. We expect all systems to be back online no later than 7:00 am (EST) that morning. When the system is back up and ready to go, we will notify you. You may wish to place warnings on your website, or take your store offline. If this scheduled downtime creates a conflict for your operations, please feel free to contact us at FIS@fau.edu for further discussion. Expected End-user impact: During this time all student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services will be unavailable during this maintenance cycle.

Posted in Banner and Admin Systems, Workday

OIT Systems Maintenance, Thurs. June 17 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/17/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Redcap BugFix Upgrade
Description of change: Research Computing will be upgrading Redcap to the latest long term release. This update fixes one major bug and several minor bugs the correct issues cloning and summarizing projects.
Downtime window start: 6/17/2021 6:00 AM
Downtime window end: 6/17/2021 6:05 AM
Affected services: Redcap​
Expected End-user impact: During this time, Redcap will go offline for a few seconds. Users will receive a warning message stating that Redcap is offline.

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Posted in Research Computing, Systems

[NETWORK MAINTENANCE] All Campuses – Thursday June 17th from 4:30 a.m. – 7:00 a.m.

OIT will be performing network maintenance on Thursday June 17th. from 4:30 a.m. until 7:00 a.m. During this time, connectivity to and from the internet on all campuses, and services on the Boca Raton and Jupiter campuses will be intermittently unavailable.

Posted in Network and Telecom

[Resolved] Zoom – Issues Starting and Joining Meetings

Zoom has resolved the issue causing users to be unable to start and join Zoom Meetings and Webinars.

Posted in Canvas / LMS, Video Conferencing

Zoom – Issues Starting and Joining Meetings

Zoom has received reports of users being unable to start and join Zoom Meetings and Webinars. They are currently investigating and will provide updates as they have them.

Posted in Canvas / LMS, Video Conferencing