OIT Systems Maintenance, Thurs. March 25 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/25/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Website Maintenance
Downtime window start: 3/25/2021 3:30 AM
Downtime window end: 3/25/2021 7:00 AM
Affected services: ​External DNS services in the global traffic manager subdomain. This covers almost all of public facing websites managed by OIT and external and internal websites hosted on the load balancers.
Expected End-user impact: Users may experience momentary disruption of persistent connections to affected sites. Users may need to reconnect to services that they were previously logged into. For non-persistent connections and general web browsing (e.g. the main www.fau.edu), end users may not experience any disruptions.

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Posted in Systems

Health VDI maintenance April 2 12:05 AM – 2:00 AM

OIT will be performing maintenance on the BHRIC VDI infrastructure from 12:00 a.m. until 2:00 a.m. on Friday, April 2nd. During this time access to BHRIC VDI instances may be unavailable

Posted in Research Computing

[COMPLETED][NETWORK MAINTENANCE] Boca Raton Campus March 21st from 12:00 a.m. until 2:00 a.m.

The network maintenance scheduled for this morning has been completed.

Posted in Network and Telecom

[COMPLETED][NETWORK MAINTENANCE] Jupiter Campus – Saturday 12:00 a.m. until 2:00 a.m.

The network maintenance scheduled for the Jupiter campus from 12:00 a.m. until 2:00 p.m. has been completed. We currently all services to be operating normally.

Posted in Network and Telecom

[RESOLVED] TouchNet Systems Maintenance, Friday, March 26th from 3:00AM to 7:00AM

The TouchNet payment processing system will be undergoing maintenance -Starting from 3:00am to 7:00am (EST) Friday, March 26th. This affects student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services. We expect all systems to be back online no later than 7:00 am (EST) that morning. When the system is back up and ready to go, we will notify you. You may wish to place warnings on your website, or take your store offline. If this scheduled downtime creates a conflict for your operations, please feel free to contact us at FIS@fau.edu for further discussion. Expected End-user impact: During this time all student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services will be unavailable during this maintenance cycle.

Posted in Uncategorized

[NETWORK MAINTENANCE] Boca Raton Campus – Sunday March 21st from 12:00 a.m. until 2:00 a.m.

OIT will be performing core network maintenance on the Boca Raton campus on Sunday March 21st from 12:00 a.m. until 2:00 a.m. During this time there will be a series of short network disruptions on the Boca Raton campus affecting all network connectivity including access to the internet, access to other campuses, and access to services on the Boca Raton campus.

Posted in Network and Telecom

[NETWORK MAINTENANCE] Jupiter Campus – Saturday March 20th from 12:00 a.m. until 2:00 a.m.

OIT will be performing core network maintenance on the Jupiter campus on Saturday March 20th from 12:00 a.m. until 2:00 a.m. During this time there will be a series of short network disruptions on the Jupiter campus affecting all network connectivity including access to the internet, access to other campuses, and access to services on the Jupiter campus.

Posted in Network and Telecom

[RESOLVED] – Help desk system – Service interruption

**UPDATE**

This morning we received confirmation from Teamdynamix that this issue has been resolved and services have been fully restored.

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Teamdynamix is experiencing issues with their DNS provider. This may cause issues connecting to helpdesk.fau.edu and helpdesk.fau.edu/tdnext.

We will update this post as more information becomes available.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Research Computing, Systems, Uncategorized, Workday

OIT Systems Maintenance, Thurs. March 18 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/18/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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FreeIPA Configuration Change
Downtime window start: 3/18/2021 5:00 AM
Downtime window end: 3/18/2021 6:00 AM
Affected services: HPC Clusters: kokosec and koko​
Expected End-user impact: No impact is anticipated. We have profiles enabled that will allow users to login to services they are authorized to.

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ESXI updates BHRIC
Downtime window start: 3/18/2021 6:05 PM
Downtime window end: 3/23/2021 7:00 AM
Affected services: ​vhealth, BHRIC VDI
Expected End-user impact: There should be no interruption of service. However, some virtual machines may experience slower performance until the host comes back online and re-balances the virtual machines.

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Posted in Research Computing, Systems

[COMPLETED] Network maintenance affecting SSO

The network maintenance scheduled for this morning has been completed. All services are expected to be fully functional at this time.

Posted in Network and Telecom