Mediasite Upgrade

Mediasite will be unavailable for an hour beginning at 11am while the system is upgraded.  During this time users will be unable to view presentations.

Posted in Uncategorized

Single sign on maintenance

We will be performing a short update to the Single Sign On System at 3 am Friday the 4th. Some services may experience a brief period where authentication fails. These include but are not limited to Internet Native Banner, OwlDone, Banner Self Service, Launch.fau.edu, and others..

If you experience difficulty accessing any services please contact the Help Desk at your earliest convenience.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Workday

[Resolved] Network outage at Ft. Lauderdale campus

The network was restored at the Ft. Lauderdale campus at 4:50 am this morning.

Thank you

Posted in Network and Telecom

Network outage at Ft. Lauderdale campus

We are experiencing a network outage at the FAU Ft. Lauderdale campus. We are working to resolve the issue as soon as possible.

Thank you

Posted in Network and Telecom

Helpdesk Ticketing (TeamDynamix) Unavailable Saturday, April 21 from 12:01AM to 4:00AM

TeamDynamix V10.1 will be released on Saturday, April 21, 2018. This update is performed by the vendor.  The helpdesk system will be unavailable on April 21st between 12 AM and 4 AM Eastern Time.

OIT

 

Posted in Uncategorized

[Completed] Banner Production Maintenance

The Office of Information Technology will be performing maintenance to Banner production systems beginning Thursday, April 19th at 12:00 am.  Services are expected to be fully restored by Thursday, April 19th at 7:00 am.  The following services affected by this maintenance will be unavailable during this time.

List of affected services:

  • Password resets
  • Account claiming
  • Banner Self Service
  • Transcripts and degree auditing
  • App Status portal
  • Admissions Applications
  • Owldone
  • eGrades for Canvas
  • Banner Internet Native Forms (INB)
  • Banner Application Navigator (XE)
  • Touchnet payment gateway

Additional maintenance will be performed on Saturday 4/21.

OIT

Posted in Banner and Admin Systems, Systems

[Completed] NWRDC network upgrade

The NWRDC network upgrade has been completed.

Thank you

Posted in Network and Telecom, Systems

[Rescheduled] Network Maintenance – Jupiter Campus 5/11 12:00am – 6:00am

OIT will be performing network maintenance in Jupiter on Friday, May 11 from 12:00 a.m. until 6:00 a.m.  Due to the nature of the maintenance, users may experience intermittent network disruptions lasting approximately 5 – 10 minutes during this window. The Internet connection will be rerouted to the backup connection to minimize any downtime.

Thank you

Posted in Network and Telecom

Network upgrades in buildings 01, 12, 55, and 73 on May 9, 2018

On Wednesday, May 9, 2018, between 12:00 am and 6:00 am, OIT will upgrade the network in the FAU Sanson Life Science (01) Behavioral Sciences (12) Physical Science (55) and General Classroom North (73) buildings. This upgrade will cause intermittent interruptions to the network, wireless, and telephones in the aforementioned buildings. If you have trouble after the times outlined above, please contact the FAU help desk at http://www.fau.edu/helpdesk or 561-297-3999 for immediate assistance.

Thank you

Posted in Network and Telecom

OIT Systems Maintenance, Thurs. April 19 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/19/2018 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server Maintenance
Description of change: OIT will be applying patches to a server.
Downtime window start: 4:00 AM
Downtime window end: 6:00 AM
Affected services: DNS, DHCP, LDAP, Papercut
Affected systems: ftlbc04hv01, towdcfau01, towdcirm01, dnsftl1, dhcpftl1, ftlbc04pcprt01
Expected End-user impact: During this time, the services mentioned above will be unavailable

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Windows configuration and deployment system upgrade
Description of change: The system providing configuration, deployment and updates to Windows clients will be upgraded to the latest version
​Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: OS deployments, app installs, windows updates from SCCM​
Affected systems: boc22sccm​
Expected End-user impact: During this time, all OS deployments, app installs, windows updates from sccm will be unavailable

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Reporting and metrics tools maintenance
Description of change: The hardware systems supporting OIT’s SAS inplementation will be updated
Downtime window start: 3:00 AM
Downtime window end: 5:30 AM
Affected services: SAS
Affected systems: boc22sas1, boc22sas2, boc22sas3, boc22sas4
Expected End-user impact: During this time, SAS will be unavailable

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Posted in Systems