Google Docs phishing Scam

Google is currently investigating a phishing email that is appearing as Google Docs. Please do not click on the link for any unknown shared google doc requests. If you have clicked the link, please make sure to change your Owl Apps and FAU password as soon as possible.

For further assistance resetting your password or any questions please contact the OIT help desk at 561-297-3999.


Posted in Educational Technologies, Email, Google App Status Feed

On 5/4 @ 2AM – several systems down for emergency maintenance

The following services may be unavailable for approximately 15 minutes starting at 2AM on 5/4 while we resolve an issue with the host supporting these systems:

Single Sign-On


University Police – AIM

Direct Access

SharePoint on-prem

Financial Aid site

Password sync

OIT Labs Camera services


Help desk ticket updates via email

We apologize for the inconvenience,




Posted in Systems

[RESOLVED] – Single-Sign On issues

**** UPDATE 8:46AM *****

The issue with single-sign on has been resolved and all services have been restored at this time. You may need to close all open browser windows and open a new session before attempting to login.

We thank you for your patience during this time.




We are currently experiencing issues with single-sign on. The user will be presented with an error message when attempting to sign in to services such as Workday, Canvas, Helpdesk, Blackboard, and any other application that is utilizing single-sign on. Our team is working on restoring services as soon as possible.

We apologize for the inconvenience this may cause.


Posted in Banner and Admin Systems, Educational Technologies, Email, Google App Status Feed, Instructional Technologies, Network and Telecom, Systems, Workday

Momentary Network Connectivity Issues

There were momentary network issues today around 11:30 while the network routed around an equipment failure. All devices appear stable at this time and we will continue to monitor for additional issues.

Posted in Network and Telecom

Upgrade Banner INB/Forms Servers – April 26 from 4:00AM to 5:00AM

Please be advised that OIT will be installing an update to Banner forms tomorrow morning between 4:00am and-5:00am. This update will resolve an issue with accessing Banner that is related to the new version of Java.

Banner will be unavailable during this time and once the update has been installed you may need to clear the Java cache on your computer(s). Below are instructions for Windows and Mac operating systems.

 To clear your Java cache in Windows:

  1. Click Start > Control Panel.
  2. Locate and double click the Java icon in the Control Panel.
  3. Click Settings under Temporary Internet Files.
  4. Click Delete Files.
  5. Select all boxes and click OK on Delete Temporary Files window.
  6. Click OK on Temporary Files Settings window.
  7. Click OK to close the Java Control Panel.

 To clear your Java cache in Mac OS X:

  1. Double click your Mac hard drive.
  2. Double click Applications.
  3. Double click Utilities.
  4. Double click Java Preferences.
  5. Click the Network tab.
  6. Click the Delete Files… button.
  7. You are prompted to delete your temporary files for Java. Make sure all boxes are selected with check marks. Click OK.
  8. Close the Java Preferences window.
Posted in Banner and Admin Systems

[RESOLVED] Intermittent blackboard login error

Issue has been resolved.


Some users may experience an error trying to log into blackboard. We are currently investigating and working to resolve as soon as possible.

We apologize for the inconvenience.


Posted in Educational Technologies, Uncategorized

[Resolved] issue affecting Harbor Branch campus network

The DNS issue on the Harbor Branch campus has been resolved.  The network is working properly.

Thank you

Posted in Network and Telecom

issue affecting Harbor Branch campus network

There is a currently a DNS issue that is affecting some users on the Harbor Branch campus.  We are working to resolve the issue as soon as possible.

Thank you

Posted in Network and Telecom

[resolved] eGrades Submission Currently Unavailable

UPDATE: The issue has been resolved.

Instructors trying to submit their final grades using Blackboard Banner Grade Submission and Canvas Grade Submission will get an error when trying to submit their grades.

Instructors SHOULD NOT submit their grades through the Learning Management System at this time.

OIT is actively working to resolve the issue.



Posted in Instructional Technologies

Connectivity issue – Resolved

Posted in Network and Telecom