OIT Systems Maintenance, Thurs. April 21, from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/21/2022 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Switch move
Description of change: Swap out a new switch for a networking loaner
Downtime window start 4/21/2022 4:00 AM
Downtime window end 4/21/2022 7:00 AM
Affected services: BHRIC Boca​
Expected End-user impact: The BHRIC will be offline during this maintenance period​


Limited Desktop/Laptop Updates
Description of change: OIT will be performing updates affecting a limited number of desktops and laptops on Thursday April 21st at 12:00 a.m. This change only affects users in Building 22
Downtime window start 4/21/2022 12:00 AM
Downtime window end 4/21/2022 12:00 AM
Affected services: Desktops and Laptops in Building 22​
Expected End-user impact: ​User in building 22 that are not currently using Duo to login to their Windows laptops or desktops will start receiving prompts to authenticate via duo on their next reboot


Posted in Systems

[Monitoring] Zoom to Mediasite Imports stalled

OIT has put in place a fix for this issue and is currently monitoring its progress. However, some users may see duplicates of their zoom recordings appear in MyMediasite as the two systems sync. It is safe to delete the additional recording once it has imported.

Users with stalled imports should see them import in the next few days.

Posted in Canvas / LMS, Lecture Capture

OIT Systems Maintenance, Thurs. April 14 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/14/2022 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


REDCap maintenance
Description of change: REDcap will be undergoing maintenance
Downtime window start 4/14/2022 1:30 AM
Downtime window end 4/14/2022 2:00 AM
Affected services: redcap.fau.edu
Expected End-user impact: RedCap will be offline during the update


BHRIC Server Maintenance
Description of change: Research Computing will be performing system maintenance on the BHRIC storage.​
Downtime window start 4/14/2022 1:00 AM
Downtime window end 4/14/2022 4:00 AM
Affected services: BHRIC VDI and server SAN storage
Expected End-user impact: No end-user impact is expected.


Posted in Research Computing, Systems

Zoom to Mediasite Imports stalled

Zoom recordings are not automatically importing to MyMediasite. OIT is investigating this issue with the vendor. Users may still manually download Zoom recordings and upload them to MyMediasite.

Posted in Canvas / LMS, Lecture Capture

OIT Systems Maintenance, Thurs. April 7 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/07/2022 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Forms Update
Description of change: OIT will update the Forms Server
Downtime window start 4/7/2022 12:00 AM
Downtime window end 4/7/2022 3:00 AM
Affected services: The University Forms Server and all supported business processes and historical submissions.
Expected End-user impact: Many of the University’s forms will be unavailable for submission during the update.​


BHRIC VMWare maintenance
Description of change: Research computing will be performing maintenance on the BHRIC VMWare environment​
Downtime window start 4/7/2022 12:00 AM
Downtime window end 4/7/2022 2:00 AM
Affected services: vhealth.fau.edu​
Expected End-user impact: Users will not be able to log in during this time​


BHRIC Server Maintenance
Description of change: BHRIC Servers will be undergoing maintenance
Downtime window start 4/7/2022 3:00 AM
Downtime window end 4/7/2022 6:00 PM
Affected services: Login services
Expected End-user impact: ​No End user impact is expected


Server Maintenance
Description of change: ​During the maintenance window we will be applying upgrades to the Banner 9 web servers.
Downtime window start 4/7/2022 6:00 AM
Downtime window end 4/7/2022 7:00 AM
Affected services: All Banner 9 web services (Admin pages, Application Navigator, Student Registration)​
Expected End-user impact: ​These will be rolling updates so there should be no user impact.


Application updates
Description of change: Five servers will have OS application updates performed. The following services are on these servers:
-OwlRes
-KPIs
-Owlforms
Downtime window start 4/7/2022 11:00 PM
Downtime window end 4/7/2022 12:00 AM
Affected services:
​-OwlRes
-KPIs
-Owlforms
Expected End-user impact: ​Users will experience limited outages for the services listed.


Account Management changes for certain accounts
Description of change: ​OIT will be making changes to a limited number of accounts on Thursday April 7th. No end-user impact is expected
Downtime window start 4/7/2022 6:00 AM
Downtime window end 4/7/2022 7:00 AM
Affected services: Active Directory accounts as follows:
srv- accounts
it- accounts
SSO Accounts:
OIT Staff
Expected End-user impact: OIT staff will receive more prompts to provide DUO authentication to SSO services including access to the helpdesk.
Service accounts will lose the ability to logon to systems in an interactive fashion. it- administrative accounts will be prompted for new credentials periodically.​


Configure best practice settings for windows computers
Description of change: ​OIT will be changing default policy for windows systems to deny some anonymous access
Downtime window start 4/7/2022 6:00 AM
Downtime window end 4/7/2022 6:05 AM
Affected services: Active directory joined computers​
Expected End-user impact: No end user impact is expected


Desktop Configuration Changes – Limited
Description of change: OIT will be performing configuration changes on a limited number of desktops on Thursday April 7th
Downtime window start 4/7/2022 12:00 AM
Downtime window end 4/7/2022 12:05 AM
Affected services: OIT Desktop Logins​
Expected End-user impact: After the change, OIT desktops and laptops will automatically lock after a period of idle activity.


Posted in Research Computing, Systems

[Resolved] Turnitin Intermittent Issues

The issues affecting Turnitin have been resolved.

Turnitin is currently investigating issues associated with Turnitin Feedback Studio. Teachers and students may experience errors when providing and viewing feedback on submitted papers. For immediate updates, visit Turnitin’s Status Page here.

Posted in Canvas / LMS, Educational Technologies

College of Business Admissions Application

The College of Business Admissions Application will be offline at 1 pm 3/30/2022 for a brief update. It should return to service by 1:15 pm 3/30/2022.

Posted in Uncategorized

OIT Systems Maintenance, Thur. March 24 from 3:00am to 7:00am

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/24/2022 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Single Sign-on Maintenance
Description of change: OIT will be performing an upgrade to the Single Sign-on web services
Downtime window start 3/24/2022 5:00 AM
Downtime window end 3/24/2022 7:00 AM
Affected services: Single-sign on (SSO)
Expected End-user impact: During this time, some log in sessions could be terminated during the maintenance.


Server Maintenance
Description of change: OIT will be applying the WebFocus upgrade
Downtime window start 3/24/2022 3:00 AM
Downtime window end 3/24/2022 5:00 AM
Affected services: WebFOCUS/Leap Ahead Production environment. ​
Expected End-user impact: WebFOCUS/Leap Ahead will be unavailable for a short period during the maintenance window.


Posted in Banner and Admin Systems, Systems

[Resolved] Workday is experiencing performance issues

The intermittent performance issues in Workday production is now resolved. Workday was able to isolate this issue and update the configuration as needed to resolve this matter. Thank you for your patience and we apologize for any inconvenience caused.

Posted in Uncategorized, Workday

Workday is experiencing performance issues

Please be advised that we are currently experiencing intermittent performance issues in Workday Production.

We appreciate your patience as Workday is actively working to identify the root cause and implement a solution.

Posted in Uncategorized, Workday