OIT Systems Maintenance, Thurs. Feb 28 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/28/2019 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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SSO Upgrade
Description of change: OIT will be upgrading the ​prompting system in the Single Sign On System so users of slower services do not see the continue button if they do not have any tasks to complete.
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: All Systems that user SSO including Canvas, Workday, and others.
Affected systems: Shibboleth servers
Expected End-user impact: During this time, single sign on may stop working for 10 – 15 minutes while we redeploy the prompting service.

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Decommission Mail Servers
Description of change: OIT will be decommissioning 2 legacy mail servers.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Exchange Email
Affected systems: Exchange servers
Expected End-user impact: During this time, no end-user impact is expected. These exchange servers are only for disaster recovery purposes.

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Posted in Email, Systems

[Resolved] Partial network outage in Davie – Liberal Arts Building

The network has been restored in the Davie Liberal Arts Building.

Thank you

Posted in Network and Telecom

Partial network outage in Davie – Liberal Arts Building

We are experiencing a partial network outage on the Davie campus that is affecting the third and fourth floors of the Liberal Arts Building. We are working to resolve the issue.

Thank you

Posted in Network and Telecom

Network maintenance on March 3 – 4 from 11:30 pm – 6:00 am

OIT will be performing network maintenance beginning on Sunday, March 3 from 11:30 p.m. until 6:00 a.m. on Monday, March 4. Due to the nature of the maintenance, users may experience intermittent network outages lasting approximately 30 minutes during this window.

Thank you

Posted in Network and Telecom, Systems

OIT Systems Maintenance, Feb. 14 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/14/2019 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Mailing list DMARC change
Description of change: OIT will be making a change in Sympa to not be rejected for failing DMARC checks
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Sympa/mailing lists​
Affected systems: lists.fau.edu​
Expected End-user impact: During this time, outbound list messages set to go out during the downtime will be delayed until after the mailing list restarts. The expected downtime is between 2-5 minutes.

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Form Server Patch
Description of change: OIT will be updating the form server to patch bugs and reported issues.
Downtime window start: 4:00 AM
Downtime window end: 6:00 AM
Affected services: Frevvo, forms.fau.edu​, Admissions applications
Affected systems: boc22frevvo1.fau.edu​
Expected End-user impact: During this time, the form server that provides many automated forms will be offline for about 10 – 15 minutes. ​

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Posted in Email, Systems

[RESOLVED] Intermittent Network Issues

We are currently experiencing intermittent network issues. This may impact connectivity to the Internet. Our team is working to resolve the issue as soon as possible.  We will post updates as soon as they become available.

We apologize for the inconvenience.

OIT

Posted in Network and Telecom, Systems

OIT Systems Maintenance, Thurs. Feb. 7 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/07/2019 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server Maintenance – Retirement of old Luminus MyFAU portal
Description of change: OIT will be shutting down services that were responsible for the old Luminis MyFAU portal
Downtime window start: 5:00 AM
Downtime window end: 5:30 AM
OIT Units involved in the change systems
Affected services: Old MyFAU portal and any web services that relied on it for authentication.
Affected systems: Luminus, mcportals
Expected End-user impact: During this time, no end-user impact is expected. All services relying on the old portal should have been migrated away already as part of other projects and change notices.

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Account Self Service
Description of change: OIT will be upgrading and patching services related to account management related to HIPAA user roles. ​
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Account Self Service
Affected systems: accounts.fau.edu, um.fau.edu
Expected End-user impact: During this time, no end-user impact is expected. These changes should not effect existing systems. Change will occur to back-end services. ​

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Form Server Patch
Description of change: Updating the form server to patch bugs and reported issues.
Downtime window start: 4:00 AM
Downtime window end: 6:00 AM
Affected services: Frevvo, forms.fau.edu​, Admissions applications
Affected systems: boc22frevvo1 server
Expected End-user impact: During this time, the form server that provides many automated forms will be offline for 10 – 15 minutes. ​
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REDCap survey software upgrade
Description of change: OIT will update upgrade the REDCap survey software.
Downtime window start: 3:00 AM
Downtime window end: 6:30 AM
Affected services: redcap.fau.edu​
Affected systems: redcap.fau.edu
Expected End-user impact: During this time, REDCap survey software will be offline from 3:00 until 6:00 am

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Posted in Systems

[Resolved] WebEx Degraded Performance

The degraded performance issue affecting WebEx has been resolved

Posted in Canvas / LMS, Video Conferencing

WebEx Degraded performance

Currently, Webex is experiencing degraded performance that may prevent users from creating or joining meetings.  This issue affects both the stand-alone and canvas implementations (aka MEETS for WebEx).  WebEx engineers are aware and are current investigating the problem.  OIT will monitor the situation and update the University community as the situation evolves.

Posted in Canvas / LMS, Video Conferencing

[Resolved] Network outage at Ft. Lauderdale campus

The network has been restored at the Ft. Lauderdale campus.

Thank you

Posted in Network and Telecom