[RESOLVED] Banner Admin performance issues

Banner is functioning as expected and this issue has been resolved. Thank you for your patience.

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We are currently experiencing some performance issues with Banner Admin resulting in slow login times. Our team is currently working to restore the service to normal performance levels. We apologize for any inconvenience.

OIT

Posted in Banner and Admin Systems, Uncategorized

Banner Admin performance issues

We are currently experiencing some performance issues with Banner Admin resulting in slow login times. Our team is currently working to restore the service to normal performance levels. We apologize for any inconvenience.

OIT

Posted in Banner and Admin Systems, Uncategorized

[RESOLVED] Banner Admin performance issues

We are currently experiencing some performance issues with Banner Admin resulting in slow login times. Our team is currently working to restore the service to normal performance levels. We apologize for any inconvenience.

OIT

Posted in Banner and Admin Systems, Uncategorized

[Resolved] Ellucian Banner and Self-Service Issues

This issue has been resolved and all systems are performing as expected.

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Our Ellucian Banner system is currently experiencing issues, all applications related to Banner are impacted: Banner Admin, Banner Self-Service, Workflow, Owlforms etc.

Users may see error messages stating that records are unable to load. We have raised a priority 1 case with our Ellucian Managed Services Provider and they are working at identifying the problem and will restore the service as quickly as possible.

We apologize for the inconvenience.

Posted in Banner and Admin Systems, Uncategorized

[RESOLVED] Ellucian Banner and Self-Service Issues

Our Ellucian Banner system is currently experiencing issues, all applications related to Banner are impacted: Banner Admin, Banner Self-Service, Workflow, Owlforms etc.

Users may see error messages stating that records are unable to load. We have raised a priority 1 case with our Ellucian Managed Services Provider and they are working at identifying the problem and will restore the service as quickly as possible.

We apologize for the inconvenience.

Thank you.

Posted in Banner and Admin Systems, Uncategorized

Touchnet – Banner connection issue

We are currently experiencing issues with the connection between Banner and Touchnet payment system. Payments are being processed successfully, however due to the connection issue, student payments and changes may not be accurately reflected in the Student Account Balance in the Touchnet and Student Self Service portals.

We are currently working with Touchnet to identify and resolve the issue and apologize for any inconvenience this may have caused.

Posted in Banner and Admin Systems, Uncategorized

[RESOLVED] Banner Services Unavailable

All services have been restored.

At around 12:00PM today Banner services experienced an interruption. We are working with our Managed Services Provider to restore services as soon

Posted in Banner and Admin Systems, Network and Telecom, Systems

[RESOLVED] Banner Maintenance – May 12th [2:00am – 6:30am]

OIT will be performing maintenance on Banner from 2:00 a.m. until 6:30 a.m. on May 12th.

Banner will not be available during this time. Downtime window start: 05/12/2023 2:00 AM
Downtime window end: 05/12/2023 6:30 AM
Affected services: Banner
End-user impact: All Banner systems will be unavailable during this time.

Posted in Uncategorized

[RESOLVED] Clean Address Application Service Interruption

The Clean Address issue below has been resolved.

Our service called clean address is currently experiencing issues. Any pages
that use this product to sanitize addresses are impacted. Two areas with most
use are:

The Personal Information Update Page:
https://myowl.fau.edu/contact/personalInformation/index)Banner

Admin SPAIDEN
screen, adding new users or updating addresses for existing users. Pages may not load correctly.

Posted in Banner and Admin Systems, Systems

[RESOLVED] Unable to login to Banner and other applications

Applications are back online.

Posted in Uncategorized