We are currently experiencing issues with the connection between Banner and Touchnet payment system. Payments are being processed successfully, however due to the connection issue, student payments and changes may not be accurately reflected in the Student Account Balance in the Touchnet and Student Self Service portals.
We are currently working with Touchnet to identify and resolve the issue and apologize for any inconvenience this may have caused.
All services have been restored.
At around 12:00PM today Banner services experienced an interruption. We are working with our Managed Services Provider to restore services as soon
OIT will be performing maintenance on Banner from 2:00 a.m. until 6:30 a.m. on May 12th.
Banner will not be available during this time. Downtime window start: 05/12/2023 2:00 AM
Downtime window end: 05/12/2023 6:30 AM
Affected services: Banner
End-user impact: All Banner systems will be unavailable during this time.
The Clean Address issue below has been resolved.
Our service called clean address is currently experiencing issues. Any pages
that use this product to sanitize addresses are impacted. Two areas with most
use are:
The Personal Information Update Page:
https://myowl.fau.edu/contact/personalInformation/index)Banner
Admin SPAIDEN
screen, adding new users or updating addresses for existing users. Pages may not load correctly.
Applications are back online.
We are experiencing issues with users unable to login to Banner Admin Pages and other applications.
OIT is actively looking into the issue and will provide an update shortly.
Workday performance issues have been resolved.
Please note that we are experiencing performance issues with Workday.
The intermittent performance issues in Workday production is now resolved. Workday was able to isolate this issue and update the configuration as needed to resolve this matter. Thank you for your patience and we apologize for any inconvenience caused.
Please be advised that we are currently experiencing intermittent performance issues in Workday Production.
We appreciate your patience as Workday is actively working to identify the root cause and implement a solution.