Access to Mediasite has been restored.
Mediasite is currently unavailable. OIT is working with the vendor to restore service as quickly as possible.
[Resolved] Zoom: Subset of users unable to see cloud recordings
This incident has been resolved.
Subset of Zoom users unable to see cloud recordings
New incident: Investigating
Zoom is currently investigating an issue where some users are intermittently unable to view their list of cloud recordings in their web portal. The recordings are not impacted or erased. Some users are just unable to see them at this time.
While Zoom works to resolve this issue, Zoom recommend impacted users refresh their browser, which may allow them to see their recordings.
[Resolved] AWS Issues affecting Canvas and Related Tools
[6:50 AM] This issue has been resolved.
Canvas and Respondus LockDown Browser have reported issues due to problems with Amazon Web Services (AWS). FAU students and teachers may experience problems accessing parts of Canvas or LockDown Browser exams. There is no reported time frame yet for a fix for this issue. Updates will follow as we get them.
[Resolved] Mediasite Disruption
Sonic Foundry is currently investigating an issue impacting Mediasite Video Cloud. All services may be impacted including, but not limited to live and On Demand playback, Management portal access, and other Mediasite features.
UPDATE: The root cause was found to be DNS resolution issues with the CDN provider. Service was restored after issue was resolved.
[Resolved] Mediasite Degradation
Sonic Foundry is currently investigating slower than normal response times in the Mediasite Video Cloud environment. On Demand and Live playback may be impacted, as well as Portal access and other Mediasite Features.
[NETWORK MAINTENANCE] Possible momentary SSO disruptions early a.m. October 14th
OIT will be performing network maintenance tomorrow. While most production services will be unaffected, due to the nature of the maintenance Single sign-on (SSO) may have a couple of momentary disruptions between 5:45 a.m. and 7:00 a.m. in the morning. As SSO is used to login to FAU services, it is possible that a small number of authentication attempts will fail momentarily. If this occurs, access should succeed upon trying again.