[6:50 AM] This issue has been resolved.
Canvas and Respondus LockDown Browser have reported issues due to problems with Amazon Web Services (AWS). FAU students and teachers may experience problems accessing parts of Canvas or LockDown Browser exams. There is no reported time frame yet for a fix for this issue. Updates will follow as we get them.
eGrades and the University Forms (frevvo) are currently experiencing an outage and may not work as expected. We are investigating the problem and will update this notice soon.
Sonic Foundry is currently investigating an issue impacting Mediasite Video Cloud. All services may be impacted including, but not limited to live and On Demand playback, Management portal access, and other Mediasite features.
Services Impacted
All Services
Management Portal
Live Streaming
On-Demand Playback
UPDATE: The root cause was found to be DNS resolution issues with the CDN provider. Service was restored after issue was resolved.
Sonic Foundry is currently investigating slower than normal response times in the Mediasite Video Cloud environment. On Demand and Live playback may be impacted, as well as Portal access and other Mediasite Features.
OIT will be performing network maintenance tomorrow. While most production services will be unaffected, due to the nature of the maintenance Single sign-on (SSO) may have a couple of momentary disruptions between 5:45 a.m. and 7:00 a.m. in the morning. As SSO is used to login to FAU services, it is possible that a small number of authentication attempts will fail momentarily. If this occurs, access should succeed upon trying again.
Mediasite will be under maintenance and upgrade Saturday, October 10 1AM-5AM. Extended downtime is not expected, however, the site may be unavailable for brief periods during this time. This update will introduce a fix correcting the “Content retrieval failed” error in Canvas. More information is available at: https://helpdesk.fau.edu/TDClient/2061/Portal/KB/ArticleDet?ID=116573
Zoom has resolved the issue causing a very small subset of participants joining a meeting to be split into multiple meetings with the same meeting ID.
Zoom has received reports of issues where participants joining a meeting are being split into multiple meetings with the same meeting ID. They are currently investigating and will provide updates as they have them.
**UPDATE**
The issues with Pay-for-Print have been resolved and the system has been restored to full service. All related systems and applications should be functioning as usual.
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We are currently experiencing intermittent issues with Pay-for-Print. OIT is working with the vendors to resolve the issues as soon as possible. We apologize for the inconvenience this may cause.
Updates will be posted as they become available.
OIT
Canvas users may experience 502 page errors and degraded performance while viewing documents within Canvas (i.e. using the document preview function). Canvas has found a fix and is working to resolve the issue.