[Resolved] AWS Issues Affecting Some Canvas Users

This incident has been resolved.

Canvas is reporting that some users are being affected by an issue with Amazon Web Services (AWS). They are currently investigating the issue.

Our Canvas uptime is still at 100% for now, but interruptions may occur during the period of this issue. For an updated status, click here.

Posted in Canvas / LMS

[RESOLVED] AWS issues affecting Canvas

Current disruptions with Amazon Web Services (AWS) are impacting Canvas and related tools, causing them to be slow or inaccessible. We are currently monitoring the situation and will provide updates as we receive them. 

Tools that may be temporarily inaccessible or slow include:

  • Canvas
  • Achieve (Macmillan)
  • iClicker
  • Honorlock
  • Lockdown Browser (Respondus)
  • Pearson MyLab & other systems
  • TopHat
  • WileyPlus
Posted in Canvas / LMS

Certificate Expired error when signing in to Canvas

Mac users running macOS 10.11 (El Capitan) or earlier are experiencing a “certificate expired” error when trying to sign in to Canvas. If you are experiencing this, click this link to learn how to run software updates on your Mac. Once updated, you should be able to sign in without experiencing the error.

We are aware that certain Apple devices cannot be updated past a certain OS version. In these cases, either find a new device to replace your current one or consult the FAU Library’s Laptop Computer Loan Policy*If applying, please mention that you are using an older Mac computer and cannot use Canvas on it in the notes field of the application.*

Posted in Canvas / LMS

[Resolved] Mediasite Disruption

The disruption to Mediasite services has been resolved

Posted in Canvas / LMS, Lecture Capture

Mediasite Disruption

Sonic Foundry engineers are currently investigating performance issues with Mediasite Video Cloud. Users may receive errors or timeouts when attempting to access Mediasite presentations at this time.

Posted in Canvas / LMS, Lecture Capture

[Resolved] WileyPLUS Assignment Issues

WileyPLUS has reported that the technical issues with the assignment section of WileyPLUS is resolved. If you are still experiencing technical problems with the integration, please contact WileyPLUS Support here.

[Resolved]WileyPLUS has reported that users are experiencing technical issues with the assignment section of WileyPLUS. They are working to resolve the issue. For more information, please check their incident’s status page.[Resolved]

Posted in Canvas / LMS

Mediasite Recordings delayed

Currently, Mediasite recordings made in some classrooms are processing slowly. The service provider is investigating. Please allow additional time for presentations to post.

Posted in Canvas / LMS, Lecture Capture

OIT Systems Maintenance, Thurs. Sept 23 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/23/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

*************************************************************************************
Pay-for-print upgrade
Description of change: OIT will upgrade the Pay-for-Print server (Papercut) to the newest version.
Downtime window start 9/23/2021 4:00 AM
Downtime window end 9/23/2021 7:00 AM
Affected services: Pay-for-print
​Expected End-user impact: Pay-for-print services will be unavailable during the maintenance window.

*************************************************************************************
Storage configuration modification
Description of change: OIT will enable a configuration option for the storage supporting the virtualization environment.
Downtime window start 9/23/2021 6:00 AM
Downtime window end 9/23/2021 6:05 AM
Affected services: N/A
​Expected End-user impact: No end-user impact is expected​.

*************************************************************************************
Application modification
Description of change: OIT will enable Automatic Upgrades of Malwarebytes cloud clients.
Downtime window start 9/23/2021 6:00 AM
Downtime window end 9/23/2021 6:15 AM
Affected services: ​Malwarebytes cloud clients, though the clients will not notice anything.
Expected End-user impact: No end-user impact is expected​.

*************************************************************************************
Canvas Tool Updates
Description of change: OIT will update the following Canvas tools to fix bugs and add new features:
​User Management, Course Management, Observer Management
Downtime window start 9/23/2021 5:00 AM
Downtime window end 9/23/2021 6:00 AM
Affected services: UserManagement, ObserverManagement, and CourseManagement​
Expected End-user impact: The tools mentioned above will be momentarily unavailable when updates are being performed.

*************************************************************************************
Spam Filter Configuration Change
Description of change: OIT will be changing a setting related to email disclaimers on our spam filters.​
Downtime window start 9/23/2021 4:00 AM
Downtime window end 9/23/2021 4:00 AM
Affected services: ​Inbound FAU email
Expected End-user impact: No end-user impact is expected​.

*************************************************************************************
Server Upgrade
Description of change: ​OIT will be applying updates to one of its mail servers.
Downtime window start 9/23/2021 3:00 AM
Downtime window end 9/23/2021 6:00 AM
Affected services: ​On-Premises Exchange
Expected End-user impact: ​On-Premises Exchange is primarily used for 365 email management by the Help Desk. During this time mailboxes and distribution groups will not be able to be created/changed/deleted.

*************************************************************************************
Virtualization Upgrade
Description of change: Research Computing will upgrade the research computing private cloud to the latest version.
Downtime window start 9/23/2021 3:00 AM
Downtime window end 9/23/2021 6:00 AM
Affected services: HPC Cluster, Storage, Senior Design Projects
Expected End-user impact: No users should not be affected by this upgrade; however, ​there is a chance the machines could fail.

*************************************************************************************

Posted in Canvas / LMS, Educational Technologies, Email, Research Computing, Systems

[Resolved] Mediasite direct links unavailable

The issue with authenticating Mediasite logins has been resolved.

Posted in Canvas / LMS, Lecture Capture

Mediasite direct links unavailable

We are currently investigating an issue authenticating users using direct presentation links. Presentations embedded using the Mediasite tool in Canvas (best practice) as well as Mediasite Catalog links are still functional.

Posted in Canvas / LMS, Lecture Capture