[Resolved] Mediasite Unavailable

Access to Mediasite has been restored.

Posted in Canvas / LMS, Lecture Capture

Mediasite Unavailable

Mediasite is currently unavailable. OIT is working with the vendor to restore service as quickly as possible.

Posted in Canvas / LMS, Lecture Capture

[Resolved] Zoom: Subset of users unable to see cloud recordings

Incident resolved

This incident has been resolved.

Posted in Canvas / LMS, Lecture Capture, Video Conferencing

Subset of Zoom users unable to see cloud recordings

New incident: Investigating

Zoom is currently investigating an issue where some users are intermittently unable to view their list of cloud recordings in their web portal. The recordings are not impacted or erased. Some users are just unable to see them at this time.

While Zoom works to resolve this issue, Zoom recommend impacted users refresh their browser, which may allow them to see their recordings.

Posted in Canvas / LMS, Video Conferencing

COVID-19 Health Check-in Update

The Office of Information will be updating the COVID-19 Health Check-in which is displayed when users login to Canvas and Workday. This upgrade will occur at 8 pm and last until 8:15 pm.

While not expected some users may have difficulty logging in and updating their health status during this time. If you have any trouble please try again after 8:15 pm.

Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Research Computing, Systems, Workday

[Resolved] AWS Issues affecting Canvas and Related Tools

[6:50 AM] This issue has been resolved.

Canvas and Respondus LockDown Browser have reported issues due to problems with Amazon Web Services (AWS). FAU students and teachers may experience problems accessing parts of Canvas or LockDown Browser exams. There is no reported time frame yet for a fix for this issue. Updates will follow as we get them.

Posted in Canvas / LMS, Educational Technologies

eGrades and University Forms

eGrades and the University Forms (frevvo) are currently experiencing an outage and may not work as expected. We are investigating the problem and will update this notice soon.

Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies

[Resolved] Mediasite Disruption

Sonic Foundry is currently investigating an issue impacting Mediasite Video Cloud. All services may be impacted including, but not limited to live and On Demand playback, Management portal access, and other Mediasite features.

Services Impacted
All Services
Management Portal
Live Streaming
On-Demand Playback

UPDATE: The root cause was found to be DNS resolution issues with the CDN provider. Service was restored after issue was resolved.

Posted in Canvas / LMS, Lecture Capture

[Resolved] Mediasite Degradation

Sonic Foundry is currently investigating slower than normal response times in the Mediasite Video Cloud environment. On Demand and Live playback may be impacted, as well as Portal access and other Mediasite Features.

Posted in Canvas / LMS, Lecture Capture

[NETWORK MAINTENANCE] Possible momentary SSO disruptions early a.m. October 14th

OIT will be performing network maintenance tomorrow. While most production services will be unaffected, due to the nature of the maintenance Single sign-on (SSO) may have a couple of momentary disruptions between 5:45 a.m. and 7:00 a.m. in the morning. As SSO is used to login to FAU services, it is possible that a small number of authentication attempts will fail momentarily. If this occurs, access should succeed upon trying again.

Posted in Canvas / LMS, Systems, Workday