Zoom Google Chrome extension update

The Zoom Google Chrome extension will be updated on November, 26, 2022.  After the upgrade, users will be asked to log-in manually the first time they open their browser and use the Google Chrome extension.

Posted in Canvas / LMS, Video Conferencing

[Resolved] Zoom – Website inaccessible

Zoom has resolved issue that was causing a subset of users to be unable to reach zoom.us.

Posted in Canvas / LMS, Video Conferencing

Zoom – Website inaccessible

Zoom monitoring has detected an issue causing a subset of users to be unable to reach zoom.us. Zoom engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.

Posted in Canvas / LMS, Video Conferencing

Zoom Software, Required Update

On November 5th, 2022, customers will be required to update their Zoom client to version 5.8.6 or higher.  This is a system-wide requirement enforced by Zoom.  FAU users should already be using version 5.10 or higher.  Users should always use the latest version, when possible.  Failure to upgrade will result in loss of access to the entire zoom network.

Users can download the latest Zoom clients at: https://zoom.us/download

Posted in Canvas / LMS, Video Conferencing

Resolved – Mediasite Catalogs

Presentations are once again available in Mediasite Catalogs in Canvas.

Posted in Canvas / LMS, Lecture Capture

Mediasite Catalog not updating

Courses that use the Mediasite catalog are not seeing new presentations added to the list. OIT is aware of this and is working with the vendor for a long-term solution. In the short term OIT will be providing direct links to presentations within a Canvas module.

Posted in Canvas / LMS, Lecture Capture

Mediasite processing delayed

Mediasite presentations are delayed in their delivery to class channels in Canvas. OIT is working with the vendor for a solution.

Posted in Canvas / LMS, Lecture Capture

[Resolved] Mediasite

Access to Mediasite has been restored.

Posted in Canvas / LMS, Lecture Capture

Mediasite inaccessible

Users may experience an error when trying to view Mediasite videos. We are currently working with the vendor for a resolution.

Posted in Canvas / LMS, Lecture Capture

[Resolved] Users Reporting Issues with Grade Submission in Canvas

This issue has been resolved. If you ran into problems using Grade Submission in Canvas, please try again now.

If you run into further issues, let us know by filling out this Help Desk request.

Instructors are reporting an error when trying to access Grade Submission in their Canvas courses. We’re looking into the issue and working on a solution.

Posted in Canvas / LMS