Network Maintenance: July 21 5-6am

As part of OIT’s annual continuity of services testing, OIT will be conducting tests that will potentially interrupt campus services intermittently between 5am to 6am on Thursday, July 21.

Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Network and Telecom, Research Computing, Systems, Uncategorized, Video Conferencing, Workday

[Resolved] Zoom Login Issues

Zoom has resolved the issue causing a subset of users to be unable to access to Zoom Web Portal.

Posted in Canvas / LMS, Video Conferencing

[RESOLVED] Canvas Docviewer Error

The issue has been resolved

Canvas is currently working to resolve an issue with its document viewer, Docviewer. Users will be unable to see previews of documents within their Canvas courses. Users can download the documents to view them on there computers. For more information please visit https://status.instructure.com/

Posted in Canvas / LMS

[Resolved] Canvas Docviewer (Preview) Errors

This issue has been resolved.

The Docviewer in Canvas, which you might be familiar with if you use SpeedGrader to view student document submissions or have documents automatically displaying throughout your course, is currently experiencing sporadic errors. Users may experience a Service is Currently Unavailable error.

Canvas has implemented a temporary fix and is monitoring results. To stay up to date with this issue, monitor Canvas’s status page about it here.

Posted in Canvas / LMS

[Monitoring] Zoom to Mediasite Imports stalled

OIT has put in place a fix for this issue and is currently monitoring its progress. However, some users may see duplicates of their zoom recordings appear in MyMediasite as the two systems sync. It is safe to delete the additional recording once it has imported.

Users with stalled imports should see them import in the next few days.

Posted in Canvas / LMS, Lecture Capture

Zoom to Mediasite Imports stalled

Zoom recordings are not automatically importing to MyMediasite. OIT is investigating this issue with the vendor. Users may still manually download Zoom recordings and upload them to MyMediasite.

Posted in Canvas / LMS, Lecture Capture

[Resolved] Turnitin Intermittent Issues

The issues affecting Turnitin have been resolved.

Turnitin is currently investigating issues associated with Turnitin Feedback Studio. Teachers and students may experience errors when providing and viewing feedback on submitted papers. For immediate updates, visit Turnitin’s Status Page here.

Posted in Canvas / LMS, Educational Technologies

[Resolved] MyOpenMath Invalid Consumer error

The issue with MyOpenMath is resolved. Students should now be able to access MyOpenMath assignments through Canvas.

Users trying to access MyOpenMath assignments through Canvas are currently experiencing errors. This issue is being assessed by MyOpenMath. We are posting updates as we get more news. Thank you for your patience!

Posted in Canvas / LMS

[Resolved] AWS Issues Affecting Some Canvas Users

This incident has been resolved.

Canvas is reporting that some users are being affected by an issue with Amazon Web Services (AWS). They are currently investigating the issue.

Our Canvas uptime is still at 100% for now, but interruptions may occur during the period of this issue. For an updated status, click here.

Posted in Canvas / LMS

[RESOLVED] AWS issues affecting Canvas

Current disruptions with Amazon Web Services (AWS) are impacting Canvas and related tools, causing them to be slow or inaccessible. We are currently monitoring the situation and will provide updates as we receive them. 

Tools that may be temporarily inaccessible or slow include:

  • Canvas
  • Achieve (Macmillan)
  • iClicker
  • Honorlock
  • Lockdown Browser (Respondus)
  • Pearson MyLab & other systems
  • TopHat
  • WileyPlus
Posted in Canvas / LMS