OIT Systems Maintenance, Thurs. July 29 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/22/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server Maintenance
Description of change: OIT will be performing server maintenance on several core systems from 3:00a.m. until 7:00 a.m. on July 29th. During this time, access to the network registration system, Banner, Degree Auditing, Transcripts, payments, and reporting systems may be unavailableOIT will be upgrading print services on the Jupiter campus from server 2016 to server 2019.
Downtime window start: 7/29/2021 3:00 AM
Downtime window end: 7/29/2021 7:00 AM
Affected services:
Banner production
Admin Pages (Forms)
Application Navigator
Banner Access Manager
Banner self-service
Touchnet – Payments/Deposits
Workflow
uAchieve – DARS
FLVS
Transcripts
Appworx
Harvest
ODS
FAUDW Warehouse
DWPROD: OwlDone
DWPROD: FinancialAid Attendance Survey
IEAP Warehouse
WebFOCUS/ReportCaster
OIM
Account claiming
Password resets
MSOP Instance
ACH_PROD: ACH or VPAS
GBP_PROD: Mandatory Course Entry Quiz
WORKDESK_PROD: accounts.fau.edu – Accounts Self Service
CANV_EGRADES_PROD: Canvas Electronic Grading “Banner Grade Submissions” in Canvas
FAUVISITOR_PROD: Wireless network authentication for guests.
FREVVOAPI_PROD: 4P Configuration, Admissions Status, Znumber page, ssoauth.fau.edu/*, egrades.fau.edu/* (except egrades itself)
GROUPER_PROD: Group Management – grouper.fau.edu
PHONEBILL_PROD: Phonebill application pre latest system.
PWDEXPIRE_PROD: Password expiration
REG_PROD: network registration, talon.fau.edu/netreg, talon.fau.edu/networkregistrationadmin, DHCP Logger
FREVVO61_PROD: Frevvo
NEWUNDERGRAD_PROD: Undergraduate Admissions
OWLAPP_PROD: Graduate Admissions
OWLRESIDENCY_PROD: Residency Project
ONBOARDUSR: OwlDone
Expected End-user impact: The listed services will be temporarily offline while the patches are applied. Some applications may need to be restarted after the maintenance is complete.

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Server Upgrade
Description of change: OIT will be upgrading one of its infrastructure servers.​
Downtime window start: 7/29/2021 3:00 AM
Downtime window end: 7/29/2021 4:00 AM
Affected services: DNS lookups on dnsnw1.fau.edu
Expected End-user impact: DNS lookups on dnsnw1.fau.edu will fail during the maintenance window.

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Server Maintenance
Description of change: OIT will be performing server maintenance on a core system from 5:00a.m. until 7:00 a.m. on July 29th. During this time, access to the Mediasite application may be unavailable​
Downtime window start: 7/29/2021 5:00 AM
Downtime window end: 7/29/2021 7:00 AM
Affected services: ​Mediasite
Expected End-user impact: ​Mediasite application will be offline during the move​

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Posted in Canvas / LMS, Educational Technologies, Systems, Uncategorized

[COMPLETE] Banner, ODS and Data Warehouse Production Maintenance

The Office of Information Technology will be performing maintenance to production Banner, ODS and Data Warehouse systems beginning Thursday, July 29th at 3:00 am. Services are expected to be fully restored by Thursday, July 29th at 7:00 am. The services listed below are affected by this maintenance and will be unavailable during this time.

Please review these services upon the completion of the maintenance as application restarts may be necessary.

Account claiming and Password resets
Banner Self Service, Admin Pages, Access Manager and Workflow
Transcripts and degree auditing (uAchieve/DARS)
App Status portal
Admissions Applications (Grad and Undergrad)
Owldone
Financial Aid survey
eGrades for Canvas
Touchnet payment gateway
FLVS
Appworx
Harvest
IEA Warehouse (IEAP)
FAU Warehouse (FAUDW)
ODS Warehouse (ODSP)
WebFOCUS/Report Caster
Frevvo
4P (Not SSO)
Grouper
Phonebill Application
Wireless network authentication
Network Registration
Mandatory Course Entry Quiz
ACH/VPAS

OIT

Posted in Banner and Admin Systems, Canvas / LMS, Network and Telecom, Systems

Top Hat Single Sign On

Beginning today users signing into the Active Learning tool known as Top Hat, will be required to use their FAU login. The first time doing so they will be prompted to merge their FAU login with their existing Top Hat account (regardless of whether or not that account used their FAU email address). For details on how this process will work go to

https://www.fau.edu/canvas/Files/topHatSSO.pdf

Posted in Canvas / LMS

[Resolved] Zoom – Issues Starting and Joining Meetings

Zoom has resolved the issue causing users to be unable to start and join Zoom Meetings and Webinars.

Posted in Canvas / LMS, Video Conferencing

Zoom – Issues Starting and Joining Meetings

Zoom has received reports of users being unable to start and join Zoom Meetings and Webinars. They are currently investigating and will provide updates as they have them.

Posted in Canvas / LMS, Video Conferencing

[Resolved] Zoom: Live transcription services are unavailable

Zoom has resolved the issue causing users to be unable to use Live Transcription services within Zoom Meetings.

Posted in Canvas / LMS, Video Conferencing

Zoom: Live transcription services are unavailable

Zoom has received reports of users being unable to utilize Live Transcription services within Zoom Meetings. Cloud Recording transcriptions are not impacted. Zoom is currently investigating and will provide updates as they have them.

Posted in Canvas / LMS, Video Conferencing

[Resolved] – Cisco Webex Connection through Canvas is currently unavailable

UPDATE:

Users should now be able to access their Webex sessions from within Canvas

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User are currently experiencing issues connecting to Webex from within in Canvas.

Webex is aware of the issue and is currently implementing a fix, however, there has not been a timeline of when this will be resolved. In the meantime, webex users can access webex by going directly to https://fau.webex.com and if sharing the webex link with students is required, please follow these instructions.

For more updates about Cisco Webex’s Education Connector, click here.

Posted in Canvas / LMS, Educational Technologies

[RESOLVED] Page errors when attempting to access Canvas

UPDATE:

#2 Canvas should now be operational. A fix was applied and is currently being monitored. (10:25 AM est)

#1 Canvas has identified the issue and applying a fix. (9:07 AM est)


When trying to access Canvas, users may get a 504 Gateway Time-Out error.

This has been reported to Canvas and they are currently investigating the issue.

https://status.instructure.com/

 

 

Posted in Canvas / LMS, Educational Technologies

[Resolved] Turnitin Emergency Maintenance

Turnitin has reported that all systems are back to being fully operational. Turnitin assignments in Canvas should be back to normal.

Posted in Canvas / LMS, Educational Technologies, Instructional Technologies