[Monitoring] Mediasite Inaccessible from Canvas

Mediasite is once again available via Canvas. OIT will continue to monitor the situation over the next several hours.

Posted in Canvas / LMS, Lecture Capture

Mediasite inaccessible from Canvas

Currently, Mediasite presentations and channels are inaccessible via Canvas. OIT is working with the vendor on a solution and will provide more information as it becomes available.

Posted in Canvas / LMS, Lecture Capture, Uncategorized

[RESOLVED] Zoom recording import to Mediasite issue

Zoom imports to Mediasite have resumed.

Posted in Canvas / LMS, Lecture Capture, Video Conferencing

Zoom recording import to Mediasite issue

Currently, recordings made in zoom and configured for import to Mediasite are not being imported. OIT is working with the vendor to investigate and remedy this issue.

Manual upload via My Mediasite is still available.

Posted in Canvas / LMS, Lecture Capture, Video Conferencing

[Resolved] Mediasite-Canvas Integration Error

The issue with the Mediasite-Canvas Integration Error has been resolved. Links and catalogs are working as well as MyMediasite and the embed tool.

Posted in Canvas / LMS, Instructional Technologies, Lecture Capture

Mediasite-Canvas Integration Error

Users are experiencing a LTI error when trying to access Mediasite through Canvas. OIT is aware problem and is investigating the situation with the vendor. We will provide updates as more information becomes available.

Posted in Canvas / LMS, Instructional Technologies, Lecture Capture

New Minimum Zoom Version

We want to inform you that the minimum Zoom Version supported will be 5.13.5. If your client does not update automatically, please download and install the latest updates to your Zoom desktop client. In addition, Zoom will no longer support clients below 5.13.5 on November 4th, 2023.

For instructions on how to update the Zoom client, check out Zoom’s video documentation.

3 Ways to update your Zoom Client

  • Open the Zoom client and click Update from the notification banner.
  • From your profile, click Check for Updates.
  • Go to zoom.us/download for updates.

Posted in Canvas / LMS, Educational Technologies, Instructional Technologies, Video Conferencing

[RESOLVED] – Lockdown Browser Issue

Update: LockDown Browser for Windows, version 2.1.1.05, has been released. This release addresses a false positive with AVG and Avast virus detection software and security enhancements.

Existing installs of LockDown Browser will be auto-updated shortly.┬áTo obtain the latest version (2.1.1.05) use the “Check for Update” feature or run the full installation program.

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There is a known issue with Respondus Lockdown Browser for Windows for users running AVAST or AVG anti-virus software.

Both anti-virus products are currently being incorrectly detected by LockDown Browser as a blocked application. They are working to create a fix to correct this “false positive,” and this fix will take a few weeks.

Respondus advises students running either product that they will need to temporarily disable Avast/AVG when needing to take an exam that requires LockDown Browser. Once the exam is submitted, they can enable Avast/AVG again. Alternatively, they can disable Avast/AVG, but utilize a different anti-virus product on their computer until the fix is available.

Posted in Canvas / LMS

[UPDATE] AT&T Connectivity Issues to FAU

The connectivity issues between AT&T and FAU appear to be improving and FAU services should be generally available to users on AT&T internet connections at this time. We are still seeing small amounts of packet loss, however, affecting both AT&T and Comcast. These disruptions appear to be the result of several fiber cuts across south Florida causing congestion at ISPs.

Posted in Canvas / LMS, Network and Telecom

AT&T Connectivity Issues to FAU

AT&T internet users are currently experiencing issues connecting to FAU. Other internet service providers that utilize AT&T connectivity may also be affected. As a result of these issues, some users will experience dropped traffic, slow-loading web pages, and other degradation of performance. We will provide an update when we have more information.

Posted in Canvas / LMS, Instructional Technologies, Network and Telecom