[Resolved] Mediasite Degradation

The issue affecting the publishing, editing, and uploading of Mediasite presentations has been resolved.

Posted in Canvas / LMS, Lecture Capture

[Monitoring] Mediasite Degradation

Mediasite has implemented a fix for the presentation processing errors. Presentation processing should return to normal over the next several hours as the queue is processed.

OIT will continue to monitor the state of Mediasite.

Affected Processes: Presentation Upload, Presentation edits

Posted in Canvas / LMS, Lecture Capture

Mediasite Degradation

Mediasite is aware of issues impacting the FAU Mediasite environment and are working towards resolution.

Services Impacted
  • Publishing, editing, and uploading

Posted in Canvas / LMS, Lecture Capture

[Monitoring] Mediasite Inaccessible from Canvas

Mediasite is once again available via Canvas. OIT will continue to monitor the situation over the next several hours.

Posted in Canvas / LMS, Lecture Capture

Mediasite inaccessible from Canvas

Currently, Mediasite presentations and channels are inaccessible via Canvas. OIT is working with the vendor on a solution and will provide more information as it becomes available.

Posted in Canvas / LMS, Lecture Capture, Uncategorized

[RESOLVED] Zoom recording import to Mediasite issue

Zoom imports to Mediasite have resumed.

Posted in Canvas / LMS, Lecture Capture, Video Conferencing

Zoom recording import to Mediasite issue

Currently, recordings made in zoom and configured for import to Mediasite are not being imported. OIT is working with the vendor to investigate and remedy this issue.

Manual upload via My Mediasite is still available.

Posted in Canvas / LMS, Lecture Capture, Video Conferencing

[Resolved] Mediasite-Canvas Integration Error

The issue with the Mediasite-Canvas Integration Error has been resolved. Links and catalogs are working as well as MyMediasite and the embed tool.

Posted in Canvas / LMS, Instructional Technologies, Lecture Capture

Mediasite-Canvas Integration Error

Users are experiencing a LTI error when trying to access Mediasite through Canvas. OIT is aware problem and is investigating the situation with the vendor. We will provide updates as more information becomes available.

Posted in Canvas / LMS, Instructional Technologies, Lecture Capture

New Minimum Zoom Version

We want to inform you that the minimum Zoom Version supported will be 5.13.5. If your client does not update automatically, please download and install the latest updates to your Zoom desktop client. In addition, Zoom will no longer support clients below 5.13.5 on November 4th, 2023.

For instructions on how to update the Zoom client, check out Zoom’s video documentation.

3 Ways to update your Zoom Client

  • Open the Zoom client and click Update from the notification banner.
  • From your profile, click Check for Updates.
  • Go to zoom.us/download for updates.

Posted in Canvas / LMS, Educational Technologies, Instructional Technologies, Video Conferencing