[RESOLVED] – Lockdown Browser Issue

Update: LockDown Browser for Windows, version 2.1.1.05, has been released. This release addresses a false positive with AVG and Avast virus detection software and security enhancements.

Existing installs of LockDown Browser will be auto-updated shortly. To obtain the latest version (2.1.1.05) use the “Check for Update” feature or run the full installation program.

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There is a known issue with Respondus Lockdown Browser for Windows for users running AVAST or AVG anti-virus software.

Both anti-virus products are currently being incorrectly detected by LockDown Browser as a blocked application. They are working to create a fix to correct this “false positive,” and this fix will take a few weeks.

Respondus advises students running either product that they will need to temporarily disable Avast/AVG when needing to take an exam that requires LockDown Browser. Once the exam is submitted, they can enable Avast/AVG again. Alternatively, they can disable Avast/AVG, but utilize a different anti-virus product on their computer until the fix is available.

Posted in Canvas / LMS

[UPDATE] AT&T Connectivity Issues to FAU

The connectivity issues between AT&T and FAU appear to be improving and FAU services should be generally available to users on AT&T internet connections at this time. We are still seeing small amounts of packet loss, however, affecting both AT&T and Comcast. These disruptions appear to be the result of several fiber cuts across south Florida causing congestion at ISPs.

Posted in Canvas / LMS, Network and Telecom

AT&T Connectivity Issues to FAU

AT&T internet users are currently experiencing issues connecting to FAU. Other internet service providers that utilize AT&T connectivity may also be affected. As a result of these issues, some users will experience dropped traffic, slow-loading web pages, and other degradation of performance. We will provide an update when we have more information.

Posted in Canvas / LMS, Instructional Technologies, Network and Telecom

Mediasite Update

The vendor will be updating Mediasite to the latest release during the scheduled maintenance window on September 23, between 1:01 AM and 5:00 AM EDT. Extended downtime is not expected. However, Mediasite may be unavailable for brief periods during this time.

Posted in Canvas / LMS, Lecture Capture

[NETWORK DISRUPTION] – Boca Raton Campus – 9:35 a.m. to 9:45 a.m.

The Boca Raton campus experienced network disruptions between 9:35 a.m. and 9:45 a.m. today due to hardware issues. These disruptions may have prevented users from accessing FAU technology services as well as access to the internet from most FAU campuses.

Posted in Canvas / LMS, Network and Telecom

Mediasite Update

Sonic Foundry will be updating Mediasite Video Cloud to the latest release during the scheduled maintenance window on August 27, between 1:01 AM and 5:00 AM EDT. Extended downtime is not expected. However, Mediasite may be unavailable for brief periods during this time.

Posted in Canvas / LMS, Lecture Capture

Simple Syllabus Working Slower Than Usual

Simple Syllabus is experiencing slow-downs and sporadic errors because of start-of-semester web traffic. They have notified us that they are addressing this issue through the evening to bring things back up to speed.

Posted in Canvas / LMS, Educational Technologies

RESOLVED: Some Mediasite Catalog Presentations Unavailable

The issue preventing some users from accessing Mediasite Catalog presentations has been resolved.

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Posted in Canvas / LMS, Educational Technologies, Lecture Capture, Uncategorized

Mandatory Zoom Client upgrade

Zoom has identified a vulnerability in Zoom Desktop Clients 5.15.0 (Windows/macOS), 5.15.1 (Windows), and certain other products (i.e., iOS, Android, Linux, Zoom Rooms, SDK) – primarily versions 5.15.0. Users on these versions will be prompted to update before they can join meetings and these versions will no longer be available for download.

Posted in Canvas / LMS, Educational Technologies, Instructional Technologies, Video Conferencing

[Resolved] Canvas users experiencing slowness with multiple features

This incident is resolved and all services are back to normal operation.

Posted in Canvas / LMS, Instructional Technologies