Some users will see an error when attempting to browse Mediasite Channels. OIT is aware of the issue and is working with the vendor towards a resolution.
[RESOLVED] – Canvas Error
Users may experience an error “This website is under heavy load.” in Canvas. Canvas support is currently working on a fix for the issue. You can go to https://status.instructure.com for the most recent information.
Posted in Canvas / LMS
[Resolved] Mediasite unavailable via Canvas
Mediasite has resolved the error impacting presentation and channel availability via Canvas.
Posted in Canvas / LMS, Lecture Capture
Mediasite unavailable via Canvas
OIT is aware and investigating along with the vendor, a connection error between Canvas and Mediasite.
Posted in Canvas / LMS, Lecture Capture
Network Switch Upgrade – Tuesday, May 21 from 5:00 AM to 7:00 AM
Network Switch Upgrade
Description of change: OIT’s Networking team will be upgrading one of the data center switches. Multiple servers and services will be unavailable during this time.
Downtime window start: 05/21/2024 5:00 AM
Downtime window end: 05/21/2024 7:00 AM
Affected services: The following services will be impacted during the upgrade:
Web server
Transcript Request, Personal Information
OwlDocs, OwlFiles, Owl Residency Portal
OwlDone, SPOT
Mandatory Course Entry Quiz, Guest Wireless SMS, Account Claiming SMS
Owlcard software licensing
Graduate College MyPoS
Sunapsis
Johnson Controls / Siemens
Canvas
Crestron configuration tool
Citrix desktop and apps via apps.fau.edu
OIT Lab Camera System
Library Admin Workstation
Squid Proxy for Voice VLAN
Monitoring for Networking
OIT Systems Desktop
XLerator & db server
Google User Migration
Registrar Office email campaign server
eduroam radius server
Radius
Campus Recreation – Fusion Software
LDAP
Automation
FAU Tax software
Load balancer related
Dell OME
PowerBI on-prem data connector
Remote desktop
Splunk sandbox
NetApp cloud connectors
Email distribution
Admin server
DNS
WatchdogEX Monitoring System
PD Access Control
Grants ERA Web portal
End-user impact: The listed services will be unavailable during this time. Please note, other services not listed above may be impacted as well. If you encounter an issue, please try again after the upgrade has been completed.
[Resolved] Zoom -> Mediasite Imports
The Zoom to Mediasite import tool has been repaired and is now importing designated Zoom recordings in to Mediasite. OIT is continuing to monitor the tool for stability.
Please note that only Zoom recordings made on or after May 1st will be imported. Failed recordings made before this date will need to be manually transferred by downloading from Zoom and uploading into MyMediasite.
[Completed] Banner Maintenance, Friday April 26 from 1:00AM to 5:00AM
Banner Maintenance
Description of change: OIT will be performing critical maintenance on Banner from 1:00 a.m. until 5:00 a.m. on April 26th. Banner will not be available during this time to allow the Ellucian support team to install the updates.
Downtime window start: 04/26/2024 1:00 AM
Downtime window end: 04/26/2024 5:00 AM
Affected services: Banner Admin, Self-Service, Registration
End-user impact: All end users of Banner will be impacted. Banner will be unavailable during this time.
Zoom -> Mediasite Imports offline
Currently Zoom recordings designated for import to Mediasite are not being imported. OIT is aware and is investigating the problem with the vendor.
Recordings can still be uploaded manually in the web interface.
[Resolved] Mediasite Degradation
The issue affecting the publishing, editing, and uploading of Mediasite presentations has been resolved.
Posted in Canvas / LMS, Lecture Capture
[Monitoring] Mediasite Degradation
Mediasite has implemented a fix for the presentation processing errors. Presentation processing should return to normal over the next several hours as the queue is processed.
OIT will continue to monitor the state of Mediasite.
Affected Processes: Presentation Upload, Presentation edits
Posted in Canvas / LMS, Lecture Capture