[Resolved] Zoom: Subset of users unable to see cloud recordings

Incident resolved

This incident has been resolved.

Posted in Canvas / LMS, Lecture Capture, Video Conferencing

Subset of Zoom users unable to see cloud recordings

New incident: Investigating

Zoom is currently investigating an issue where some users are intermittently unable to view their list of cloud recordings in their web portal. The recordings are not impacted or erased. Some users are just unable to see them at this time.

While Zoom works to resolve this issue, Zoom recommend impacted users refresh their browser, which may allow them to see their recordings.

Posted in Canvas / LMS, Video Conferencing

[RESOLVED] Starfish Success Network is not displaying connections

*************************** UPDATE **************************
The issue have been resolved.
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The Starfish system is currently not displaying any connections including advisors and advising offices for students. The problem is being investigated and will update when we have more information.

Posted in Banner and Admin Systems, Educational Technologies, Instructional Technologies, Systems

COVID-19 Health Check-in Update

The Office of Information will be updating the COVID-19 Health Check-in which is displayed when users login to Canvas and Workday. This upgrade will occur at 8 pm and last until 8:15 pm.

While not expected some users may have difficulty logging in and updating their health status during this time. If you have any trouble please try again after 8:15 pm.

Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Research Computing, Systems, Workday

Google Apps- including Owl Mail unavailable

Google Apps are currently experiencing an outage. Student Owl Mail email, YouTube, Google Drive, and other google services may not be available or you may not be able to login. We will update as google provides additional information.

OIT

Posted in Educational Technologies, Email, Systems, Uncategorized

[Resolved] AWS Issues affecting Canvas and Related Tools

[6:50 AM] This issue has been resolved.

Canvas and Respondus LockDown Browser have reported issues due to problems with Amazon Web Services (AWS). FAU students and teachers may experience problems accessing parts of Canvas or LockDown Browser exams. There is no reported time frame yet for a fix for this issue. Updates will follow as we get them.

Posted in Canvas / LMS, Educational Technologies

eGrades and University Forms

eGrades and the University Forms (frevvo) are currently experiencing an outage and may not work as expected. We are investigating the problem and will update this notice soon.

Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies

[RESOLVED] OIT Help Desk Ticketing System Unavailable

UPDATE: The emergency maintenance has been completed and the OIT help desk system is back online.

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The OIT Help Desk ticketing system is currently unavailable due to emergency maintenance performed by the vendor. We expect the system to be back online momentarily.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Research Computing, Systems, Uncategorized, Workday

[Resolved] Mediasite Disruption

Sonic Foundry is currently investigating an issue impacting Mediasite Video Cloud. All services may be impacted including, but not limited to live and On Demand playback, Management portal access, and other Mediasite features.

Services Impacted
All Services
Management Portal
Live Streaming
On-Demand Playback

UPDATE: The root cause was found to be DNS resolution issues with the CDN provider. Service was restored after issue was resolved.

Posted in Canvas / LMS, Lecture Capture

[Resolved] Mediasite Degradation

Sonic Foundry is currently investigating slower than normal response times in the Mediasite Video Cloud environment. On Demand and Live playback may be impacted, as well as Portal access and other Mediasite Features.

Posted in Canvas / LMS, Lecture Capture