The Univesity form server (Frevvo) will be offline from 5 am to 6 am Wednesday August 16, 2017 for maintenance. Please report any issues during or after this time to https://helpdesk.fau.edu/.
University Form Server Update
[RESOLVED]TouchNet: The Payment Processing system is currently unavailable
TouchNet is now available.
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TouchNet the payment processing system is currently unavailable. The issue has been identified and are working to resolve it as soon as possible. We expect the issue to be resolved by this afternoon and will post an update when available.
We apologize for any inconvenience.
FIS/OIT
[RESOLVED] Canvas Currently Unavailable
Update 12:20 PM est – Canvas is now fully operational. This issue is now resolved.
Canvas is currently unavailable. Instructure is currently investigating the issue.
Per Instructure:
Some Canvas users are seeing page errors when attempting to access Canvas. We are currently looking into the issue and apologize for any inconvenience this may cause. For updates please visit http://status.instructure.com/.
Aug 10, 09:48 MDT
Complete: Single Sign On Maintenance
The Single Sign On System maintenance has been completed. Please report any difficulties logging into the Helpdesk.
Planned Turnitin Maintenance: Saturday 8/5/17 10:00 AM – 4:00 PM
Planned Turnitin Maintenance: Saturday August 5, 2017
10 am – 4 pm EDT / 7am – 1pm PST / 3pm – 9pm BST / 12am – 6am (Sunday 6) AEST (click here for your local time zone).
Turnitin will be undergoing essential maintenance and will be unavailable.
All Turnitin customers on the following services will be affected including:
Turnitin (including mobile)
TurnitinUK
Integrations
iThenticate
WriteCheck
The following services will not be affected:
Revision Assistant
Where applicable, please be aware no submissions or grading will be possible through any of the services listed above during this time. We therefore advise that submission deadlines be set outside of this maintenance window.
Please follow @TurnitinStatus for the latest updates.
[RESOLVED]Password changes/resets are currently unavailable
Password changes and resets are functioning and the issue is resolved.
We apologize for any inconvenience.
OIT
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Password changes/resets are currently experiencing extended delays. We recommend holding off changing your password until further notice.
We are working with due diligence to resolve this issue.
We appreciate your patience during this time.
OIT
[Complete] Single Sign On Upgrade
The Single Sign On System was upgraded early this morning. Please report any issues to the HelpDesk (https://helpdesk.fau.edu).
[RESOLVED] Issues with some services and single-sign on (SSO)
** UPDATE **
All services are operating normally at this time.
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We are currently experiencing issues with some services and single-sign on. This impacts services such as Workday, Banner, Canvas and other applications. We are working on resolving the issue as soon as possible.
We apologize for the inconvenience this may cause.
[COMPLETED] Starfish Authentication Change, 6/28/2017 8:00 AM
***COMPLETED***
Starfish maintenance has been completed
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Starfish will be switched to a more reliable authentication mechanism on 6/28/2017 8:00 AM.
Downtime window start: 6/28/2017 8:00 AM
Downtime window end: 6/28/2017 8:30 AM
Expected End-user impact: During the maintenance window, some users may not be able to log in to Starfish as the links get updated throughout the site.
Posted in Educational Technologies
[RESOLVED] Slowness with some services
** UPDATE **
All services are operating normally at this time.
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We are currently experiencing slowness with some services, such as Workday, email, Banner INB, Self-service, and possibly some others. We are currently investigating the issue and will post an update once we know more.
We apologize for the inconvenience.
OIT