Minimum Zoom Client Version for Fall 2022

Scheduled End-of-life for Clients Below 5.3.0 (8/6/2022)

On August 6, 2022, Zoom will be retiring significantly older client versions for Zoom Client for Meetings, Zoom Rooms, Zoom Phone, Virtual Room Connector, SDK, and VDI to address a security vulnerability. Please find the full list of products and versions in the table below. After August 6, 2022, users will not be able to log in or join meetings from versions below 5.3.0 (originally released in September 2020). As always, we highly recommend you regularly download and update to the latest version of Zoom software to take advantage of all our latest security and functionality features.

The Zoom products that have a new minimum version required as of 8/6/2022 include:

– Zoom Client: Windows, macOS, Linux, iOS, Android, Intune and Blackberry (5.3.0)
– Zoom Rooms and Zoom Room Controller (5.3.0)
– Zoom Phone Appliances (5.3.0)
– VDI Client and VDI Plug-in (3.2.0 (5.3.45604.0927))
– Virtual Room Connector (Platform-VRC-EP-20220415)
– Meeting SDK Client (More info:
– Win : 5.4.54524.1229 (2020-12-29)
– MacOS : 5.4.54528.1230
– IOS :5.4.54520.1229
– Android :
– Video SDK Client (More info:
– Windows, macOS, iOS, Android (1.0.2)

Chrome OS app, Outlook Plugin, and Browser Scheduler Extensions for Chrome and Firefox are not affected by this.

Start Time: Aug. 6, 18:00 PDT

Estimated Duration: 5 Hours

Components Affected:

  • Zoom Meeting – Zoom Meetings
  • Zoom Video Webinars- Zoom Video Webinar
  • Zoom Chat – Chat
  • Zoom Room – Zoom Room
Posted in Educational Technologies, Instructional Technologies, Video Conferencing

Network Maintenance: July 21 5-6am

As part of OIT’s annual continuity of services testing, OIT will be conducting tests that will potentially interrupt campus services intermittently between 5am to 6am on Thursday, July 21.

Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Network and Telecom, Research Computing, Systems, Uncategorized, Video Conferencing, Workday

[Resolved] Zoom Login Issues

Zoom has resolved the issue causing a subset of users to be unable to access to Zoom Web Portal.

Posted in Canvas / LMS, Video Conferencing

Multiple FAU services are currently unavailable

We have experienced a hardware failure and multiple FAU services are currently unavailable- including Account Self Service to reset your password, banner self-service, and others.

We are investigating and working to resolve as soon as possible.

We apologize for any inconvenience and will update the status as we have additional information.


Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Research Computing, Systems, Uncategorized

Possible Frevvo, egrades, and 4P issues this morning- Resolved by 9:20am

We identified that there may have been issues with Frevvo, egrades, and 4P this morning. Issues were resolved by 9:20am this morning.

We apologize for any inconvenience.


Posted in Educational Technologies, Systems, Uncategorized

[RESOLVED] Canvas Docviewer Error

The issue has been resolved

Canvas is currently working to resolve an issue with its document viewer, Docviewer. Users will be unable to see previews of documents within their Canvas courses. Users can download the documents to view them on there computers. For more information please visit

Posted in Canvas / LMS

[Resolved] Canvas Docviewer (Preview) Errors

This issue has been resolved.

The Docviewer in Canvas, which you might be familiar with if you use SpeedGrader to view student document submissions or have documents automatically displaying throughout your course, is currently experiencing sporadic errors. Users may experience a Service is Currently Unavailable error.

Canvas has implemented a temporary fix and is monitoring results. To stay up to date with this issue, monitor Canvas’s status page about it here.

Posted in Canvas / LMS

[Monitoring] Zoom to Mediasite Imports stalled

OIT has put in place a fix for this issue and is currently monitoring its progress. However, some users may see duplicates of their zoom recordings appear in MyMediasite as the two systems sync. It is safe to delete the additional recording once it has imported.

Users with stalled imports should see them import in the next few days.

Posted in Canvas / LMS, Lecture Capture

Zoom to Mediasite Imports stalled

Zoom recordings are not automatically importing to MyMediasite. OIT is investigating this issue with the vendor. Users may still manually download Zoom recordings and upload them to MyMediasite.

Posted in Canvas / LMS, Lecture Capture

[Resolved] Turnitin Intermittent Issues

The issues affecting Turnitin have been resolved.

Turnitin is currently investigating issues associated with Turnitin Feedback Studio. Teachers and students may experience errors when providing and viewing feedback on submitted papers. For immediate updates, visit Turnitin’s Status Page here.

Posted in Canvas / LMS, Educational Technologies