Network Switch Upgrade – Tuesday, May 21 from 5:00 AM to 7:00 AM

Network Switch Upgrade
Description of change: OIT’s Networking team will be upgrading one of the data center switches. Multiple servers and services will be unavailable during this time.

Downtime window start: 05/21/2024 5:00 AM
Downtime window end: 05/21/2024 7:00 AM

Affected services: The following services will be impacted during the upgrade:
Web server
Transcript Request, Personal Information
OwlDocs, OwlFiles, Owl Residency Portal
OwlDone, SPOT
Mandatory Course Entry Quiz, Guest Wireless SMS, Account Claiming SMS
Owlcard software licensing
Graduate College MyPoS
Sunapsis
Johnson Controls / Siemens
Canvas
Crestron configuration tool
Citrix desktop and apps via apps.fau.edu
OIT Lab Camera System
Library Admin Workstation
Squid Proxy for Voice VLAN
Monitoring for Networking
OIT Systems Desktop
XLerator & db server
Google User Migration
Registrar Office email campaign server
eduroam radius server
Radius
Campus Recreation – Fusion Software
LDAP
Automation
FAU Tax software
Load balancer related
Dell OME
PowerBI on-prem data connector
Remote desktop
Splunk sandbox
NetApp cloud connectors
Email distribution
Admin server
DNS
WatchdogEX Monitoring System
PD Access Control
Grants ERA Web portal

End-user impact: The listed services will be unavailable during this time. Please note, other services not listed above may be impacted as well. If you encounter an issue, please try again after the upgrade has been completed.


Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Research Computing, Systems, Uncategorized

[Resolved] Zoom -> Mediasite Imports

The Zoom to Mediasite import tool has been repaired and is now importing designated Zoom recordings in to Mediasite. OIT is continuing to monitor the tool for stability.

Please note that only Zoom recordings made on or after May 1st will be imported. Failed recordings made before this date will need to be manually transferred by downloading from Zoom and uploading into MyMediasite.

Posted in Canvas / LMS, Lecture Capture, Video Conferencing

[Completed] Banner Maintenance, Friday April 26 from 1:00AM to 5:00AM

Banner Maintenance
Description of change: OIT will be performing critical maintenance on Banner from 1:00 a.m. until 5:00 a.m. on April 26th. Banner will not be available during this time to allow the Ellucian support team to install the updates.
Downtime window start: 04/26/2024 1:00 AM
Downtime window end: 04/26/2024 5:00 AM
Affected services: Banner Admin, Self-Service, Registration
End-user impact: All end users of Banner will be impacted. Banner will be unavailable during this time.

Posted in Banner and Admin Systems, Canvas / LMS, Uncategorized

Zoom -> Mediasite Imports offline

Currently Zoom recordings designated for import to Mediasite are not being imported. OIT is aware and is investigating the problem with the vendor.

Recordings can still be uploaded manually in the web interface.

Posted in Canvas / LMS, Lecture Capture, Video Conferencing

[Resolved] Mediasite Degradation

The issue affecting the publishing, editing, and uploading of Mediasite presentations has been resolved.

Posted in Canvas / LMS, Lecture Capture

[Monitoring] Mediasite Degradation

Mediasite has implemented a fix for the presentation processing errors. Presentation processing should return to normal over the next several hours as the queue is processed.

OIT will continue to monitor the state of Mediasite.

Affected Processes: Presentation Upload, Presentation edits

Posted in Canvas / LMS, Lecture Capture

Mediasite Degradation

Mediasite is aware of issues impacting the FAU Mediasite environment and are working towards resolution.

Services Impacted
  • Publishing, editing, and uploading

Posted in Canvas / LMS, Lecture Capture

[Monitoring] Mediasite Inaccessible from Canvas

Mediasite is once again available via Canvas. OIT will continue to monitor the situation over the next several hours.

Posted in Canvas / LMS, Lecture Capture

Mediasite inaccessible from Canvas

Currently, Mediasite presentations and channels are inaccessible via Canvas. OIT is working with the vendor on a solution and will provide more information as it becomes available.

Posted in Canvas / LMS, Lecture Capture, Uncategorized

[RESOLVED] Zoom recording import to Mediasite issue

Zoom imports to Mediasite have resumed.

Posted in Canvas / LMS, Lecture Capture, Video Conferencing