Possible delays in password changes

We are applying updates during the winter break that may cause delays in password changes. Please be aware we are actively monitoring the process.

 

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Systems, Uncategorized

OIT Systems Maintenance, Thurs. Nov 30 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches, and other health checks on Thursday, 11/30/2017 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:
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Canvas Maintenance
Description of change: OIT will be performing maintenance on Canvas. No disruption of service is anticipated.
Downtime window start: 5:00 AM
Downtime window end: 5:00 AM
Affected services: Canvas
Affected systems:  boc22devproc, Canvas – Hosted
Expected End-user impact: During this time, no downtime is expected. Once the update has been completed, users with a preferred name set in Workday or Banner will see the change in Canvas.

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Updates to FAU Account Self Services portal
Description of change: OIT will be applying patches to the backend systems to improve the account claiming process for users.
Downtime window start: 5:00 AM
Downtime window end: 5:30 AM
Affected services: OIM, OUD, MyFAU, Waveset, DSEE, Google Apps and Gmail
Affected systems: boc22oimp1, boc22oimp2
Expected End-user impact: During this time, no end-user impact is expected. Changes should not cause any loss of services or impact access to any sites.

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Email System Maintenance
Description of change: OIT will be preforming steps on the email system to enable additional encryption options​
Downtime window start: 6:00 AM
Downtime window end: 6:15 AM
Affected services: All Office 365 email users
Affected systems: Exchange 365​
Expected End-user impact: During this time, no end user impact is expected

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Server Maintenance
Description of change:  OIT will be moving several IPs from the old load balancer to the new load balancer hardware.​​
Downtime window start: 4:30 AM
Downtime window end: 6:00 AM
OIT Units involved in the change  Systems, fauapps
Affected services: Coldfusion apps,  OIM and anything that authenticates off OIM, alertportal.fau.edu, pinkypass, owlrec, hpc website,
Affected systems: boc22cfdev.fau.ed, boc22cfprod.fau.edu, boc22oudp.fau.edu, alertportal.fau.edu, ugapp.fau.edu, owlrec.fau.edu, pinkypass.fau.edu, hpc.fau.edu​
Expected End-user impact:  During this time, users will not be able to access the services listed above for about 10 minutes at a time while the IPs are being moved from the old load balancer to our new load balancer.

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Oracle Server Maintenance
Description of change:  OIT will be applying the latest Oracle quarterly patch updates to the production ​databases.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Banner production, Report Caster production, Oracle Identity Manager production, Identity Manager (IDM) production, ODS production, MSOP instance
Affected systems: bannerprd, boc22ora01, boc22ora03, boc22ora​05, boc22ora07, odsprod
Expected End-user impact: During this time, services listed above will be unavailable​

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Server Chassis Maintenance
Description of change: OIT/Systems will be performing maintenance on a server chassis
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: SSO, DHCP, DNS, LDAP, Network Monitoring​,
Affected systems: Boca 96 VRTX, BOC96HV01, BOC96HV02, BOC96ESXI01, BOC96ESXI02, boc96dns, dhcpboc1, dhcpboc18, dnsboc1, ldapboc1, ldapboc1-el6, overwatch, shibboleth2p​​,
Expected End-user impact: During this time, services listed above will be unavailable. Most services are redundant, however SSO may be intermittenly unavailable

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Digital Signage Improvements
Description of change: OIT will be upgrading Fourwinds digital signage from 5.1.1 to 5.4 for the Marketing department.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Four Winds digital signage for the Marketing on-prem players.
Affected systems:  3 Marketing on-prem content players.
Expected End-user impact:  During this time, the Marketing department will not be able to manipulate content during the upgrade, however, existing content will continue to be displayed. Once the upgrade is complete, OIT will need to update the 3 content players as well as any computer using Content manager for these 3 players.

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Posted in Banner and Admin Systems, Educational Technologies, Email, Google App Status Feed, Systems, Uncategorized

[RESOLVED] Starfish Unavailable, Saturday, 11/18/17 from 12:15 A.M. to 8:15 A.M.

 

Vendor maintenance has been completed.

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The Starfish Advising Software (aka Success Network) will be unavailable due to vendor maintenance on Saturday 11/18/17 from 12:15 A.M. to 8:15 A.M. (EST). During these 8 hours, the system will be unreachable and the site will generate an error.

Posted in Educational Technologies, Instructional Technologies, Systems, Uncategorized

Single Sign On Update

The single sign on system will be updated at 1 am November 10, 2017. This may briefly affect users authenticating to Workday, Canvas, OwlApps, and other services.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Systems, Video Conferencing, Workday

iClicker Issue

There is currently an issue that can cause a break in the connection between iClicker and Canvas.

The issue occurs if an instructor has clicked the Sync Roster button since this weekend (10/28-10/29) which can cause students to show as unregistered.

Canvas is working to correct the issue, and ask that anyone experiencing the issue email support@iclicker.com and CC kelly.morrow@macmillan.com and they will help resolve the issue.

Posted in Educational Technologies

[Resolved] Mediasite Catalog Presentation Video Service Temporarily Unavailable

An issue that was preventing playback of Mediasite Catalog Lecture Capture presentation videos has been resolved.

Posted in Banner and Admin Systems, Educational Technologies, Instructional Technologies, Lecture Capture, Systems, Video Conferencing

McGraw Hill – Canvas Integration Issue

McGraw Hill is currently experiencing an issue with their Canvas integration.  Please visit their status page for more information

http://status.mheducation.com/

 

Posted in Educational Technologies

University Form Server Maintenance

The University Form server (forms.fau.edu) must be taken offline for immediate maintenance from 9:30 pm to 10:30 pm September 28, 2017. During the maintenance process many forms used across the University will be unavailable including the Undergraduate Admissions Application, Graduate Admissions Application, Immunization Form, parts of Employee On-boarding, and numerous others.

We will update this post once the maintenance is completed.

Posted in Banner and Admin Systems, Educational Technologies, Instructional Technologies, Systems, Workday

[RESOLVED] Canvas Unavailable

Users may be unable to access Canvas at this time.  Canvas Support is currently working to correct the problem.

Please visit http://status.instructure.com/ for more information.

Posted in Educational Technologies

9 pm Single Sign On Maintenance

The Single Sign On system will be adjusted at 9 pm September 15th to improve reliability. During the adjustment users may experience a brief period of 1 – 2 minutes when authentication errors may fail.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Workday