Zoom Google Chrome extension update

The Zoom Google Chrome extension will be updated on November, 26, 2022.  After the upgrade, users will be asked to log-in manually the first time they open their browser and use the Google Chrome extension.

Posted in Canvas / LMS, Video Conferencing

[RESOLVED]MyFAU icons not properly displaying

The vendor has resolved the issue and the icons are restored.

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We have identified that some of the MyFAU icons are not properly displaying. We have contacted the vendor and will update as soon as we have more information.

Office of Information Technology

Posted in Educational Technologies, Email, Systems, Uncategorized

[Resolved] Zoom – Website inaccessible

Zoom has resolved issue that was causing a subset of users to be unable to reach zoom.us.

Posted in Canvas / LMS, Video Conferencing

Zoom – Website inaccessible

Zoom monitoring has detected an issue causing a subset of users to be unable to reach zoom.us. Zoom engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.

Posted in Canvas / LMS, Video Conferencing

[RESOLVED] Registration website unavailable

UPDATE: The issue has been resolved and the registration website is available again.

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The Registration website is currently unavailable. OIT is investigating and working to resolve the issue as soon as possible. Please check back shortly for an update.

We apologize for the inconvenience this may cause.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Instructional Technologies, Systems, Uncategorized

Zoom Software, Required Update

On November 5th, 2022, customers will be required to update their Zoom client to version 5.8.6 or higher.  This is a system-wide requirement enforced by Zoom.  FAU users should already be using version 5.10 or higher.  Users should always use the latest version, when possible.  Failure to upgrade will result in loss of access to the entire zoom network.

Users can download the latest Zoom clients at: https://zoom.us/download

Posted in Canvas / LMS, Video Conferencing

Resolved – Mediasite Catalogs

Presentations are once again available in Mediasite Catalogs in Canvas.

Posted in Canvas / LMS, Lecture Capture

Mediasite Catalog not updating

Courses that use the Mediasite catalog are not seeing new presentations added to the list. OIT is aware of this and is working with the vendor for a long-term solution. In the short term OIT will be providing direct links to presentations within a Canvas module.

Posted in Canvas / LMS, Lecture Capture

Mediasite processing delayed

Mediasite presentations are delayed in their delivery to class channels in Canvas. OIT is working with the vendor for a solution.

Posted in Canvas / LMS, Lecture Capture

[Resolved] Mass SMS Texts are being delayed or not sent

We are currently experiencing issues with the Mogli texting tool used with Salesforce. Mass texting request have been paused for the moment as we investigate.

Posted in Banner and Admin Systems, Educational Technologies, Email, Systems, Uncategorized