FAU Virtual Apps Maintenance – Thurs Oct. 22 from 4AM to 7AM

OIT will be performing maintenance on FAU’s virtual apps infrastructure on Thursday, October 22 from 4AM-7AM.

Apps.fau.edu will be intermittently unavailable during this time.

Posted in Educational Technologies, Systems

[NETWORK MAINTENANCE] Possible momentary SSO disruptions early a.m. October 14th

OIT will be performing network maintenance tomorrow. While most production services will be unaffected, due to the nature of the maintenance Single sign-on (SSO) may have a couple of momentary disruptions between 5:45 a.m. and 7:00 a.m. in the morning. As SSO is used to login to FAU services, it is possible that a small number of authentication attempts will fail momentarily. If this occurs, access should succeed upon trying again.

Posted in Canvas / LMS, Systems, Workday

Mediasite maintenance, Sat Oct 10 1:00am-5:00am

Mediasite will be under maintenance and upgrade Saturday, October 10 1AM-5AM. Extended downtime is not expected, however, the site may be unavailable for brief periods during this time. This update will introduce a fix correcting the “Content retrieval failed” error in Canvas. More information is available at: https://helpdesk.fau.edu/TDClient/2061/Portal/KB/ArticleDet?ID=116573

Posted in Canvas / LMS, Instructional Technologies, Lecture Capture

OIT Systems Maintenance, Thurs. Oct 8 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/08/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Upgrade Mediasite Archive
Description of change: OIT will be upgrading the Mediasite Application on the archive server to the latest release
Downtime window start: 10/8/2020 6:00 AM
Downtime window end: 10/8/2020 7:00 AM
Affected services: Mediasite Archive
Expected End-user impact: During this time, the Mediasite Archive web service will be periodically unavailable.

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Upgrade and enable new functionality with the Azure directory sync tool
Description of change: OIT will be updating and configuring the Azure AD sync service to enable new functionality
Downtime window start: 10/8/2020 3:00 AM
Downtime window end: 10/8/2020 5:00 AM
Affected services: All 365 services
Expected End-user impact: During this time, no end-user impact is expected

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Posted in Educational Technologies, Systems

[RESOLVED] Issue with Split Zoom Meetings

Zoom has resolved the issue causing a very small subset of participants joining a meeting to be split into multiple meetings with the same meeting ID.

Posted in Canvas / LMS, Video Conferencing

Issue with Split Zoom Meetings

Zoom has received reports of issues where participants joining a meeting are being split into multiple meetings with the same meeting ID. They are currently investigating and will provide updates as they have them.

Posted in Canvas / LMS, Video Conferencing

[RESOLVED] Intermittent issues with Pay for Print

**UPDATE**

The issues with Pay-for-Print have been resolved and the system has been restored to full service. All related systems and applications should be functioning as usual.

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We are currently experiencing intermittent issues with Pay-for-Print. OIT is working with the vendors to resolve the issues as soon as possible. We apologize for the inconvenience this may cause.

Updates will be posted as they become available.

OIT

Posted in Canvas / LMS, Educational Technologies, Systems

Canvas users experiencing page errors

Canvas users may experience 502 page errors and degraded performance while viewing documents within Canvas (i.e. using the document preview function). Canvas has found a fix and is working to resolve the issue.

Posted in Canvas / LMS, Educational Technologies, Instructional Technologies

[Resolved] Mediasite Degradation

Sonic Foundry is currently investigating an issue with search. Search related functions (management portal, catalogs, channels and showcase) may be inaccessible during this time

Posted in Canvas / LMS, Lecture Capture

OIT Systems Maintenance, Thurs. Sept 24 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/24/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Canvas API Application Updates
Description of change: OIT will be making updates to the UserManagement and ObserverManagement Applications in Canvas
Downtime window start: 9/24/2020 5:00 AM
Downtime window end: 9/24/2020 6:00 AM
Affected services: The updated applications will be briefly affected
Expected End-user impact: During this time, users of the updated applications might notice a brief disruption at the time of update.​

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Server Upgrades
Description of change: OIT will be upgrading Papercut production from 18.0.3 to 20.0.0 in preparation for migration to the new production environment in October.
Downtime window start: 9/24/2020 4:00 AM
Downtime window end: 9/24/2020 7:00 AM
Affected services: Papercut printing.
Expected End-user impact: During this time, users will not be able to print.

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Server Upgrade
Description of change: ​OIT will be upgrading the operating system on 2 of its servers.
Downtime window start: 9/24/2020 3:00 AM
Downtime window end: 9/24/2020 7:00 AM
Affected services: ​Active Directory @ NWRDC
Expected End-user impact: During this time, no end-user impact is expected. There may be authentication delays during the maintenance window for systems at NWRDC.

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OIM View Modification to change Attended Role for Exit Process
Description of change: When a student withdraws from the university via the Exit Form II, Registrar’s sets the student as inactivated for the future term. This was causing problems with student’s access to Canvas, etc. OIT will make a change to code to fix the attended role to include active registration.
Harvest Package: general_182331_modify-attended_swvoimw-function_20200902
Downtime window start: 9/24/2020 3:00 AM
Downtime window end: 9/24/2020 5:00 AM
Affected services: CANVAS and ​OIM
Expected End-user impact: During this time, no end-user is expected
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Posted in Banner and Admin Systems, Canvas / LMS, Systems