[Resolved] Virtual Apps is currently unavailable

Update: Virtual Apps is now available again.


We are currently experiencing an issue with FAU Virtual Apps. OIT is working closely with the vendor to resolve the issue as soon as possible. We apologize for any inconvenience.

Posted in Educational Technologies, Systems

Virtual Apps is currently unavailable

We are currently experiencing an issue with FAU Virtual Apps. OIT is working closely with the vendor to resolve the issue as soon as possible. We apologize for any inconvenience.

Posted in Educational Technologies, Uncategorized

UPDATE: Single-Sign On Test Unavailable

At this time Single Sign-on Test (SSOT) is functioning and users should be able to sign-in to TEST systems. We are currently monitoring the situation and will update if it changes.

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We are currently experiencing issues with Single-Sign On Test (SSOT). Our team is currently working to restore the service. We will update this post once the issue has been resolved.

We apologize for any inconvenience.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Workday

[Resolved] Mediasite Catalog

The issue authenticating with the Mediasite Catalogs in Canvas has been resolved.

Posted in Canvas / LMS, Lecture Capture

[Update] Mediasite Catalog

We believe we have identified the issue with the intermittent errors affecting the Mediasite Catalog in Canvas. We are currently taking steps to mitigate this issue. This process should be completed by this (Tuesday 5/29) evening.

Posted in Canvas / LMS, Lecture Capture

Mediasite Catalog

Some users are reporting intermittent issues accessing the Mediasite Catalog in Canvas.  A case has been opened and is pending with the vendor.

If you encounter a stale request, you can attempt to side-step the issue by reloading the catalog (click on the catalog link from the menu), or by clicking to another LTI tool such as Zoom and back to the catalog.

Posted in Canvas / LMS, Lecture Capture

[Resolved] Zoom Canvas Integration Errors

UPDATE: This is resolved. The integration is back to normal operation.

Users are experiencing errors when trying to load the Zoom Canvas integration in their courses. We will be updating this post as we receive updates on this issue.

In the meantime, meeting hosts can copy the join URL for their upcoming meetings and share them via email, announcements, etc. To do so:

  1. Go to https://fau-edu.zoom.us and click the Sign In button.
  2. If prompted, sign in with your FAU credentials.
  3. Click the Meetings button in the navigation menu on the left.
  4. Click the title of your upcoming meeting.
  5. Click the copy button for the Invite Link (screenshot below):
  1. Paste the link in a message/announcement to the attendees/students that need to attend.

Once sent, your attendees will be able to join your meeting by opening the link. As the host you can start the meeting by clicking the Start button on the page where you copied the link.

Posted in Canvas / LMS, Educational Technologies, Video Conferencing

[Resolved] Issue with multiple Zoom Services

Services have been restored, if you are still having connection issues please flush your DNS cache and attempt to reconnect.

Posted in Canvas / LMS, Video Conferencing

[Resolved] 02/22/2025 Research Computing Outage

FAU OIT Research Computing experienced an Air Conditioning outage on the Jupiter Campus today, February 22, 2025. Physical Plant and OIT have corrected the issue, and most online services are currently available. The team is investigating the HPC clusters and bringing them online as quickly as possible.

Posted in Educational Technologies, Research Computing

Duo SMS/Telephony Authentication unavailable

Our two factor authentication Duo is currently experiencing an issue causing SMS and Phone Call delivery failures. The vendor is currently investigating and a status is available at https://status.duo.com/

Duo Mobile push notifications continue to function as normal and we recommend that you setup your mobile device with Duo Mobile using the instructions below: https://helpdesk.fau.edu/TDClient/2061/Portal/KB/ArticleDet?ID=73770

Thank you

Office of Information Technology

Posted in Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Uncategorized
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