OIT Systems Maintenance, Thurs. May 23 from 3:00AM to 7:00AMm

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/23/2019 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Storage Maintenance
Description of change: OIT will be moving backend NetApp storage to two new switches
Downtime window start: 2:00 AM
Downtime window end: 7:00 AM
Affected services: ALL SERVICES WILL BE UNAVAILABLE except the following:
DNS
LDAP
DHCP
Single Sign On
Active Directory
Main FAU web page
Expected End-user impact: During this time, most services except the ones mentioned above will be unavailable for a few hours.

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Single Sign On Maintenance for Testing Center
Description of change: OIT is updating the single sign on (SSO) system to improve the user experience in the testing center. ​
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Single Sign On and all dependent services
Affected systems: Shibboleth
Expected End-user impact: During this time, no end-user impact is expected. After the change, single-sign on will not prompt for 2Factor when users access Canvas from the testing center.

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uAchieve Maintenance
Description of change: Updating student queries file in uAchieve production.
Downtime window start: 6:00 AM
Downtime window end: 6:30 AM
Affected services: uAchieve production
Affected systems: uAchieve server
Expected End-user impact: During this time, the uAchieve degree auditing/planning system will be unavailable.

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Banner Maintenance
Description of change: OIT will make changes to reduce the complexity of UDCID generation in Banner by removing Banner Enterprise Identity Services and replacing with database triggers.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: No downtime for any services
Affected systems: No downtime for any systems
Expected End-user impact: During this time, no end-user impact is expected.

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Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Network and Telecom, Systems, Uncategorized, Video Conferencing, Workday

Storage Switch Replacement – Thurs. May 23 from 2:00AM – 6:00AM

OIT will be doing a much needed storage switch replacement during our regular maintenance window on Thursday, May 23 from 2:00AM to 6:00AM.  The maintenance will be disruptive in nature and will affect most, if not all, servers (physical/virtual) and services that OIT manages. 

Critical services such as DNS, DHCP, SSO, AD as well as cloud based services such as TeamDynamix, Workday and Canvas will be online.  OIT will update this post when maintenance is complete or should any issues arise during this time.

We apologize for any inconvenience this may cause.

OIT

 

Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Network and Telecom, Systems, Uncategorized, Video Conferencing, Workday

[RESOLVED] STARFISH – Currently not accessible to users

The Success Network (Starfish) is currently experiencing an outage. OIT is working with the vendor to get the system up as quickly as possible.

Posted in Educational Technologies, Systems, Uncategorized

[RESOLVED] MYFAU giving intermittent errors

The MYFAU issue has been resolved.

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Occasionally when reaching a page on MYFAU, you may receive a “502 Bad Gateway”.  We are looking into the issue and hope to have more information soon. In the meantime, refreshing the page seems to clear up the problem and allow you to load the page.

 

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Systems

[RESOLVED] MYFAU missing email icons and other role specifics links

The MYFAU issue has been resolved. If you are still not seeing your links, please restart your browser or app and log into MYFAU again.

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Various role specific links are missing from MYFAU such as the email icons. We are investigating  and will provide an update soon.

In the meantime you can access email with the following links:

We apologize for the inconvenience.

 

Posted in Educational Technologies, Email, Systems, Uncategorized

Single Sign-On Authentication Maintenance

Office of Information Technology will be performing systems maintenance Monday November 26th, 2018 from 3:00 am until 7:00 am.

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Single sign-on (SSO)
Description of change:  OIT will upgrade the Single Sign-On system as part of our identity management upgrade.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: sso.fau.edu, grouper.fau.edu, all SSO clients including Banner Self Service, Workday, Canvas, and many others.
Affected systems: Single Sign On Servers, Grouper
Expected End-user impact: During this time, some users may experience issues logging into numerous single sign-on authenticated services. Groups sync’s will be delayed while an initial sync is performed.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Workday

OIT Systems Maintenance, Thurs. Oct 18 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/18/2018 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Application Maintenance – New Frevvo Servers
Description of change: Upgrade the University Form server from a virtual machine to a physical device. This will resolve a bug we are experiencing that causes the form service to crash. ​
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Forms, Admissions Applications, Application Status Portal
Affected systems: frevvo server​
Expected End-user impact: During this time, web users will not be able to submit or lookup the results of forms.​

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Application Maintenance – Identity Management
Description of change: OIT will add the Preferred First Names as an optional attribute to SSO, apply Workday Employee Feed Bug fixes, and additional upgrades and patches which may require restart.​
Downtime window start: 12:00 AM
Downtime window end: 6:00 AM
Affected services: Identity Management
Affected systems: Identity Management, LDAP
Expected End-user impact: During this time, these changes only affect back-end services and should not impact users.

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Banner Maintenance
Description of change: OIT will be upgrading several Banner modules, such as Student Financial Aid, General, Accounts Receivable, and Admin Commons
Downtime window start: 2:00 AM
Downtime window end: 7:00 AM
OIT Units involved in the change AS and DBA Teams
Affected services: Banner 8, Banner XE, Application Navigator and Self-Service
Affected systems: Banner
Expected End-user impact: During this time, users may not be able to connect to Banner and or Self-Service during the installation.

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Update license server to support new Office and Server versions
Description of change: OIT will be updating the Microsoft license server to support new versions of Office and Server
Downtime window start: 6:00 AM
Downtime window end: 6:05 AM
Affected services: Windows and Office product activation
Affected systems: Windows licensing server
Expected End-user impact: During this time, no end-user impact is expected

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Canvas User Management Tool Update
Description of change: OIT will be applying an update to the Canvas User Management tool that is used by Continuing and Executive Education to manage their non-FAU accounts in Canvas​.
Downtime window start: 6:00 AM
Downtime window end: 6:10 AM
Affected services: Only the tool itself will be unavailable as the update is applied.​
Affected systems: Only the tool itself will be unavailable as the update is applied.​​
Expected End-user impact: During this time, the users that use the tool will be unable to use it during the update. All of the users of the tool have been notified.
​NOTE: This tool’s availability will in no way affect the availability of Canvas itself.

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Identity Management
Description of change: Install Oracle Critical Patch Updates for Identity Management environment. We ran out of time during the last maintenance window and these patches were held back.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Oracle Identity Manager, Password sync, Account Claiming
Affected systems: OIM servers
Expected End-user impact: Users will not be able to claim their accounts or reset passwords while the system is being restarted during the window.

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Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems

[RESOLVED]Degraded Services Single Sign On, DHCP, DNS

Issue is resolved and services are fully online.

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DHCP, DNS, Single Sign On, Network Monitoring, and EDURoam may experience delays and possible errors this morning due to an issue with a device in Building 96. Information Technology is working on resolving the issue and will update this notice as we learn more.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Network and Telecom, Systems, Video Conferencing, Workday

OIT Systems Maintenance, Thurs. Oct 4th from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/04/2018 from 12:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Identify Management
Description of change: Add HIPAA role to Oracle Identity Manager​ and sync to OUD
Downtime window start: 12:00 AM
Downtime window end: 7:00 AM
Affected services: Oracle Identity Manager
Affected systems: boc22oimp
Expected End-user impact: Password changes may be delayed a few minutes during the time. No services will be restarted.

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Application Maintenance – Forms.fau.edu user and role sync
Description of change: OIT will begin syncing all Employees and their roles into forms.fau.edu’s database one per day.
Downtime window start: 3:00 AM
Downtime window end: 3:00 AM
Affected services: forms.fau.edu​
Affected systems: frevvo server
Expected End-user impact: During this time there is no end-user impact. After the change, users will be able to accurately route forms to employees as needed.

 

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Server Maintenance
Description of change: OIT will be performing maintenance on its server infrastructure.
Downtime window start: 4:00 AM
Downtime window end: 5:30 AM
Affected services: DHCP, DNS, SSO, Network Monitoring, EDURoam
Affected systems: dhcpboc1, dhcpboc18, dnsboc1, ldapboc1-el6, overwatch, shibboleth2p, tatooine, boc96hv01, boc96hv02, boc96esxi01, boc96esxi02

Expected End-user impact: Affected services may either be down or partially degraded.

 

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Uncategorized

[RESOLVED] Issue with Single-Sign On (SSO)

Issue has been resolved. You now should be able to log in to FAU services.

 

OIT

 

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We are currently experiencing issues with single-sign on. This impacts services such as Workday, MYFAU and Canvas. We are working on resolving the issue as soon as possible.

We apologize for the inconvenience this may cause.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Uncategorized