Planned Turnitin Maintenance: Saturday 8/5/17 10:00 AM – 4:00 PM

Planned Turnitin Maintenance: Saturday August 5, 2017
10 am – 4 pm EDT / 7am – 1pm PST / 3pm – 9pm BST / 12am – 6am (Sunday 6) AEST (click here for your local time zone).

Turnitin will be undergoing essential maintenance and will be unavailable.

All Turnitin customers on the following services will be affected including:
Turnitin (including mobile)
TurnitinUK
Integrations
iThenticate
WriteCheck

The following services will not be affected:
Revision Assistant

Where applicable, please be aware no submissions or grading will be possible through any of the services listed above during this time. We therefore advise that submission deadlines be set outside of this maintenance window.

Please follow @TurnitinStatus for the latest updates.

Posted in Educational Technologies, Instructional Technologies

[RESOLVED]Password changes/resets are currently unavailable

Password changes and resets are functioning and the issue is resolved.

We apologize for any inconvenience.

OIT

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Password changes/resets are currently experiencing extended delays. We recommend holding off changing your password until further notice.

We are working with due diligence to resolve this issue.

We appreciate your patience during this time.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems, Uncategorized

[Complete] Single Sign On Upgrade

The Single Sign On System was upgraded early this morning. Please report any issues to the HelpDesk (https://helpdesk.fau.edu).

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Workday

[RESOLVED] Issues with some services and single-sign on (SSO)

** UPDATE **

All services are operating normally at this time.

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We are currently experiencing issues with some services and single-sign on. This impacts services such as Workday, Banner, Canvas and other applications. We are working on resolving the issue as soon as possible.

We apologize for the inconvenience this may cause.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Uncategorized, Workday

[COMPLETED] Starfish Authentication Change, 6/28/2017 8:00 AM

***COMPLETED***

Starfish maintenance has been completed

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Starfish will be switched to a more reliable authentication mechanism on 6/28/2017   8:00 AM. ​

Downtime window start:   6/28/2017   8:00 AM
Downtime window end:     6/28/2017   8:30 AM
Expected End-user impact: During the maintenance window, some users may not be able to log in to Starfish as the links get updated throughout the site.

 

Posted in Educational Technologies

[RESOLVED] Slowness with some services

** UPDATE **

All services are operating normally at this time.

*************************************

We are currently experiencing slowness with some services, such as Workday, email, Banner INB, Self-service, and possibly some others. We are currently investigating the issue and will post an update once we know more.

We apologize for the inconvenience.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Google App Status Feed, Instructional Technologies, Network and Telecom, Systems, Uncategorized, Workday

Koko Research Computing Cluster Offline

The Koko Research Computing Cluster experienced a failure this morning and is currently offline. Team members are investigating the problem and we will update this post when more information is available.

Posted in Educational Technologies, Uncategorized

[RESOLVED]Password change/reset delays

Status: 6/21/17 6:45PM

The password change/reset delays have been resolved and are back to functioning as normal.

We appreciate your patience and support.

OIT

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Status: 6/21/17 5:30PM

Please be advised that the issue with password change delays has been resolved, however, the system is currently processing the password changes and should normalize in no more than a couple of hours. If you change your password during this time please be aware that it may take some time to propagate to all systems.

We appreciate your patience.

OIT

 

_________________________________________________________________________________

Password changes/reset is currently experiencing extended delays. We recommend holding off changing your password until further notice.

We are working with due diligence to resolve this issue.

We appreciate your patience during this time.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Google App Status Feed, Instructional Technologies, Network and Telecom, Systems, Uncategorized, Workday

[RESOLVED] Intermittent issues with single-sign on (SSO)

We are currently experiencing intermittent issues with single-sign on. This impacts services such as Workday and Canvas. We are working on resolving the issue as soon as possible.

We apologize for the inconvenience this may cause.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Systems, Workday

[Complete] University Form Server Performance Improvements

The updates to the forms server have been completed.

Posted in Educational Technologies