Zoom – Website inaccessible

Zoom monitoring has detected an issue causing a subset of users to be unable to reach zoom.us. Zoom engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.

Posted in Canvas / LMS, Video Conferencing

[RESOLVED] Registration website unavailable

UPDATE: The issue has been resolved and the registration website is available again.

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The Registration website is currently unavailable. OIT is investigating and working to resolve the issue as soon as possible. Please check back shortly for an update.

We apologize for the inconvenience this may cause.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Instructional Technologies, Systems, Uncategorized

Zoom Software, Required Update

On November 5th, 2022, customers will be required to update their Zoom client to version 5.8.6 or higher.  This is a system-wide requirement enforced by Zoom.  FAU users should already be using version 5.10 or higher.  Users should always use the latest version, when possible.  Failure to upgrade will result in loss of access to the entire zoom network.

Users can download the latest Zoom clients at: https://zoom.us/download

Posted in Canvas / LMS, Video Conferencing

Resolved – Mediasite Catalogs

Presentations are once again available in Mediasite Catalogs in Canvas.

Posted in Canvas / LMS, Lecture Capture

Mediasite Catalog not updating

Courses that use the Mediasite catalog are not seeing new presentations added to the list. OIT is aware of this and is working with the vendor for a long-term solution. In the short term OIT will be providing direct links to presentations within a Canvas module.

Posted in Canvas / LMS, Lecture Capture

Mediasite processing delayed

Mediasite presentations are delayed in their delivery to class channels in Canvas. OIT is working with the vendor for a solution.

Posted in Canvas / LMS, Lecture Capture

[Resolved] Mass SMS Texts are being delayed or not sent

We are currently experiencing issues with the Mogli texting tool used with Salesforce. Mass texting request have been paused for the moment as we investigate.

Posted in Banner and Admin Systems, Educational Technologies, Email, Systems, Uncategorized

[Resolved] Mediasite

Access to Mediasite has been restored.

Posted in Canvas / LMS, Lecture Capture

Mediasite inaccessible

Users may experience an error when trying to view Mediasite videos. We are currently working with the vendor for a resolution.

Posted in Canvas / LMS, Lecture Capture

[Resolved] Users Reporting Issues with Grade Submission in Canvas

This issue has been resolved. If you ran into problems using Grade Submission in Canvas, please try again now.

If you run into further issues, let us know by filling out this Help Desk request.

Instructors are reporting an error when trying to access Grade Submission in their Canvas courses. We’re looking into the issue and working on a solution.

Posted in Canvas / LMS
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