[Resolved] TutorTrac Currently Unavailable

TutorTrac is currently experiencing problems and periodically becoming unavailable. We are working with the vendor to have it resolved as soon as possible.

 

Posted in Banner and Admin Systems, Educational Technologies, Instructional Technologies, Systems, Uncategorized

[RESOLVED] Starfish Advising System Currently Unavailable

Starfish is now available.

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The Starfish Advising System is currently unavailable. We are working with the vendor to restore services as quickly as possible.

OIT will provide updates as they are made available.

 

Posted in Educational Technologies, Systems, Uncategorized

Authentication System Maintenance

The single sign-on authentication system will be partially unavailable from 3:00 am  to 4:00 am Thursday August 18th, 2017. While the maintenance is in progress users may intermittently experience difficulty logging into services such as Canvas, Self Service, Office 365, Owlapps, and Workday.

 

Posted in Banner and Admin Systems, Educational Technologies, Email, Google App Status Feed, Instructional Technologies, Lecture Capture, Network and Telecom, Systems, Video Conferencing

University Form Server Update

The Univesity form server (Frevvo) will be offline from 5 am to 6 am Wednesday August 16, 2017 for maintenance. Please report any issues during or after this time to https://helpdesk.fau.edu/.

 

Posted in Banner and Admin Systems, Educational Technologies, Instructional Technologies, Systems

[RESOLVED]TouchNet: The Payment Processing system is currently unavailable

TouchNet is now available.

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TouchNet the payment processing system is currently unavailable. The issue has been identified and are working to resolve it as soon as possible. We expect the issue to be resolved by this afternoon and will post an update when available.

We apologize for any inconvenience.

FIS/OIT

Posted in Banner and Admin Systems, Educational Technologies, Systems, Uncategorized

[RESOLVED] Canvas Currently Unavailable

Update 12:20 PM est – Canvas is now fully operational. This issue is now resolved.

 

Canvas is currently unavailable. Instructure is currently investigating the issue.

Per Instructure:

Some Canvas users are seeing page errors when attempting to access Canvas. We are currently looking into the issue and apologize for any inconvenience this may cause. For updates please visit http://status.instructure.com/.
Aug 10, 09:48 MDT

 

Posted in Educational Technologies, Instructional Technologies

Complete: Single Sign On Maintenance

The Single Sign On System maintenance has been completed. Please report any difficulties logging into the Helpdesk.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Network and Telecom, Systems, Video Conferencing, Workday

Planned Turnitin Maintenance: Saturday 8/5/17 10:00 AM – 4:00 PM

Planned Turnitin Maintenance: Saturday August 5, 2017
10 am – 4 pm EDT / 7am – 1pm PST / 3pm – 9pm BST / 12am – 6am (Sunday 6) AEST (click here for your local time zone).

Turnitin will be undergoing essential maintenance and will be unavailable.

All Turnitin customers on the following services will be affected including:
Turnitin (including mobile)
TurnitinUK
Integrations
iThenticate
WriteCheck

The following services will not be affected:
Revision Assistant

Where applicable, please be aware no submissions or grading will be possible through any of the services listed above during this time. We therefore advise that submission deadlines be set outside of this maintenance window.

Please follow @TurnitinStatus for the latest updates.

Posted in Educational Technologies, Instructional Technologies

[RESOLVED]Password changes/resets are currently unavailable

Password changes and resets are functioning and the issue is resolved.

We apologize for any inconvenience.

OIT

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Password changes/resets are currently experiencing extended delays. We recommend holding off changing your password until further notice.

We are working with due diligence to resolve this issue.

We appreciate your patience during this time.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems, Uncategorized

[Complete] Single Sign On Upgrade

The Single Sign On System was upgraded early this morning. Please report any issues to the HelpDesk (https://helpdesk.fau.edu).

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Workday