Webex Engineering has scheduled a maintenance window to support ongoing service maintenance for Webex Meeting Services – US East Coast

Webex Engineering has scheduled a maintenance window to support ongoing service maintenance for Webex Meeting Services.

— Scheduled Maintenance Window — Start: Friday, April 10, 2020, 10:00 PM PDT (GMT-7) Complete: Friday, April 10, 2020, 11:59 PM PDT (GMT-7)

— User Experience — During the maintenance window, hosts and participants may experience the following service impacts:

Recording WILL be available during the maintenance period, but processing and availability of those new Network Based Recordings will be delayed for up to 24 hours after the maintenance is completed.

Recordings that were made prior to this maintenance will NOT be available during this maintenance.

Posted in Canvas / LMS, Video Conferencing

[Resolved] Webex Meetings: Users are intermittently unable to connect to computer audio (VoIP)

11:55am – All tasks have been completed and computer audio and video services are fully operational.

11:33am – WebEx Engineering continues to work on updating the VoIP services. Many of the services have been restored, but additional work is underway to complete the task. Previously affected users should close out of their meeting and rejoin to enable audio and video. Remaining affected users may see connection issues or may be able to connect to audio, but the client computer video option may be unavailable.

10:59am – Engineering is working to address an issue affecting the computer audio (VoIP) component of Webex Meetings. Users connecting to sites hosted in the US region may not be able to join meetings using the Webex computer client for audio or video. Users can connect using telephony call-in or call-back, Webex Teams, or video endpoints (SIP connections) as an alternative.

Posted in Canvas / LMS, Video Conferencing

[RESOLVED] Issues with Webex within Canvas

UPDATE – the issue with Webex within Canvas has been resolved.

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We are currently experiencing issues with Webex within Canvas. The vendor is working to resolve the issue as soon as possible.

OIT

Posted in Canvas / LMS, Educational Technologies, Instructional Technologies

[Resolved] WebEx degraded performance and audio issues

We received reports that some users experienced degraded in-meeting performance, audio disconnections or no audio options.

This seemed to be resolved by 10:29am.

Posted in Educational Technologies, Instructional Technologies

[RESOLVED]Intermittent issues with Mediasite

SonicFoundry is aware of intermittent issues within the Mediasite Video Cloud environment, and are investigating. Users may experience playback issues, issues with live streaming, and inability to log into the Management Portal and other applications.

Update: Resolved 3/21

Posted in Canvas / LMS, Instructional Technologies, Lecture Capture

[RESOLVED] Webex Meetings: Reports of users who are unable to connect to audio

Cisco Engineering identified an issue affecting services in the Texas data center. Some users experienced degraded in-meeting performance, audio disconnections or no audio options.

Update: Resolved at 1:56pm:

 

Posted in Canvas / LMS, Instructional Technologies, Video Conferencing

[RESOLVED] Intermittent issues within Mediasite

SonicFoundry has reported the intermittent issues with Mediassite has been resolved.

Posted in Canvas / LMS, Instructional Technologies, Lecture Capture

Intermittent issues within Mediasite

Sonic Foundry is aware of intermittent issues within the Mediasite Video Cloud environment, and are investigating. Users may experience playback issues, issues with live streaming, and inability to log into the Management Portal and other applications.

Posted in Canvas / LMS, Instructional Technologies, Lecture Capture

[COMPLETE] Banner, ODS and Data Warehouse Production Maintenance

The Office of Information Technology will be performing maintenance to production Banner, ODS and Data Warehouse systems beginning Thursday, March 12th at 3:00 am. Services are expected to be fully restored by Thursday, March 12th at 7:00 am. The services listed below are affected by this maintenance will be unavailable during this time.

Please review these services upon the completion of the maintenance as application restarts may be necessary.

Account claiming and Password resets
Banner Self Service, Admin Pages, Access Manager and Workflow
Transcripts and degree auditing (uAchieve/DARS)
App Status portal
Admissions Applications (Grad and Undergrad)
Owldone
Financial Aid survey
eGrades for Canvas
Touchnet payment gateway
FLVS
Appworx
Harvest
IEA Warehouse (IEAP)
FAU Warehouse (FAUDW)
ODS Warehouse (ODSP)
WebFOCUS/Report Caster
Frevvo
4P (Not SSO)
Grouper
Phonebill Application
Wireless network authentication
Network Registration
Mandatory Course Entry Quiz
ACH/VPAS

OIT

Posted in Banner and Admin Systems, Canvas / LMS, Network and Telecom, Systems

University Form Server indexing issue

We have discovered a problem with the University form server indexing newly submitted documents. While this doesn’t affect reception and data integrity it is causing delays in processing some form posts that require manual interaction. We are going to attempt several adjustments at 10 pm in an attempt to resolve this issue. Frevvo will be offline for 5 to 10 minutes while it is restarted.

Posted in Banner and Admin Systems, Educational Technologies, Instructional Technologies, Systems, Workday