OIT Systems Maintenance, Thurs. Oct 4th from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/04/2018 from 12:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Identify Management
Description of change: Add HIPAA role to Oracle Identity Manager and sync to OUD
Downtime window start: 12:00 AM
Downtime window end: 7:00 AM
Affected services: Oracle Identity Manager
Affected systems: boc22oimp
Expected End-user impact: Password changes may be delayed a few minutes during the time. No services will be restarted.

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Application Maintenance – Forms.fau.edu user and role sync
Description of change: OIT will begin syncing all Employees and their roles into forms.fau.edu’s database one per day.
Downtime window start: 3:00 AM
Downtime window end: 3:00 AM
Affected services: forms.fau.edu
Affected systems: frevvo server
Expected End-user impact: During this time there is no end-user impact. After the change, users will be able to accurately route forms to employees as needed.

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Server Maintenance
Description of change: OIT will be performing maintenance on its server infrastructure.
Downtime window start: 4:00 AM
Downtime window end: 5:30 AM
Affected services: DHCP, DNS, SSO, Network Monitoring, EDURoam
Affected systems: dhcpboc1, dhcpboc18, dnsboc1, ldapboc1-el6, overwatch, shibboleth2p, tatooine, boc96hv01, boc96hv02, boc96esxi01, boc96esxi02

Expected End-user impact: Affected services may either be down or partially degraded.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Uncategorized

[RESOLVED] Issue with Single-Sign On (SSO)

Issue has been resolved. You now should be able to log in to FAU services.

OIT

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We are currently experiencing issues with single-sign on. This impacts services such as Workday, MYFAU and Canvas. We are working on resolving the issue as soon as possible.

We apologize for the inconvenience this may cause.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Uncategorized

Admissions Applications and Forms.fau.edu maintenance

We will be performing a short update to the Admissions and forms server at 4 am Friday the 22th. These services will be offline for approximately an hour while we increase the resources allocated to the machine.

If you experience difficulty accessing forms.fau.edu or the admissions applications please contact the Help Desk at your earliest convenience.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Systems, Workday

Canvas Banner Grade Submission

We will be performing a short update to the Canvas Banner Grade Submission System at 5 am Friday the 22th. Banner Grade Submission (eGrades) will be offline for approximately 15 minutes during this period.

If you experience difficulty accessing Banner Grade Submission please contact the Help Desk at your earliest convenience.

Posted in Banner and Admin Systems, Educational Technologies, Instructional Technologies

[RESOLVED] Intermittent single-sign on issues

Early this morning we experienced issues with single sign on. This affected several of our services such as Banner and FAU Self-Service.

The issue has been resolved and all services should be accessible at this time. If you continue having issues please contact the OIT Help Desk 561.297.3999.

We apologize for the inconvenience this may have caused.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Uncategorized, Workday

Frevvo Restart

The Frevvo form server is currently being restarted. This impacts, but is not limited to, the following:

Graduate Admissions Application
Undergraduate Admissions Application
Frevvo forms created under the fau.edu tenant

We are currently investigating the cause and will provide updates as they are available.

Posted in Banner and Admin Systems, Educational Technologies, Systems, Workday

[Completed] Emergency MyFAU Maintenance

MyFAU is being restarted to resolve some erroneous messages that may pop up during logon

Posted in Educational Technologies, Email, Systems, Uncategorized

OIT Systems Maintenance, Thurs. May 10 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/10/2018 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Updates to Self Service Account
Description of change: Applying Security and Upgrades to Account Self Service Site
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Account Self Service, Active Directory
Affected systems: Identity Management, Active Directory
Expected End-user impact: During this time, no end-user impact is expected

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Server Maintenance – MyFAU
Description of change: We are migrating the data storage location for the primary MyFAU webserver. This change will free up backend resources for other projects.
Downtime window start: 4:00 AM
Downtime window end: 5:00 AM
Affected services: MyFAU and services that rely on MyFAU or the ldap service on mcsource
Affected systems: MyFAU
Expected End-user impact: During this time, users will not be able to use MyFAU

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MyFAU Maintenance
Description of change: Applying updates to MyFAU Website. During the update users may not be able to login.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: MyFAU
Affected systems: mcsource
Expected End-user impact: During this time, users may not be able to login to MyFAU.

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Mail Server Configuration Change
Description of change: OIT will be making a configuration change to one of its public facing mail servers.
Downtime window start: 8:00 AM
Downtime window end: 8:00 AM
Affected services: Mail relay on smtpsec.fau.edu
Affected systems: smtpsec servers
Expected End-user impact: Anyone who is not a member of the group FAU-GRP-S-SMTPSEC-ALLOWED attempting to relay mail through smtpsec will be rejected and receive an smtp error code. Currently the system is configured to accept mail and silently drop.

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Enabling replication between directory servers
Description of change: We will be bringing up two production OUD servers at NWRDC and replicating between the boca servers and the northwest servers
Downtime window start: 4:00 AM
Downtime window end: 6:00 AM
Affected services: OUD related services
Affected systems: Northwest servers
Expected End-user impact: During this time, no end-user impact is expected.

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Instructional Technology Server Maintenance
Description of change: Instructional Technologies VCS system hardware will be updated
Downtime window start: 3:00 AM
Downtime window end: 4:00 AM
Affected services: VCS Expressway Primary and VCS Control Primary
Affected systems: VCS servers
Expected End-user impact: During this time, VCS Expressway Primary and VCS Control Primary will be unavailable.

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Banner Financial Aid 8.32.0.2 patch release
Description of change: OIT will install Banner patches for financial aid to resolve a series of PELL/loan disbursement issues.
Downtime window start: 3:00 AM
Downtime window end: 4:00 AM
Affected services: Not Applicable
Affected systems: Banner Financial Aid
Expected End-user impact: During this time, no end-user impact is expected.

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Upgrade WebFOCUS to the new version 8.2.01
Description of change: OIT is upgrading WebFOCUS version from 8.1 to 8.2.01
Downtime window start: 2:00 AM
Downtime window end: 6:00 AM
Affected services: WebFOCUS/Leap Ahead Production
Affected systems: IBIweb servers
Expected End-user impact: During this time, WebFOCUS/Leap Ahead Production will be temporarily unavailable.

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Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Systems, Uncategorized

Single sign on maintenance

We will be performing a short update to the Single Sign On System at 3 am Friday the 4th. Some services may experience a brief period where authentication fails. These include but are not limited to Internet Native Banner, OwlDone, Banner Self Service, Launch.fau.edu, and others..

If you experience difficulty accessing any services please contact the Help Desk at your earliest convenience.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Workday

OIT Systems Maintenance, Thurs. April 12 from 3:00am to 7:00am

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/12/2018 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Student Printing Service Upgrade.
Description of change: OIT will be upgrading Papercut production servers from 16.4 to 18.0.4. This is due in part to fix TLS 1.2 issues with MFD devices as well as add 3D printing capabilities.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Papercut printing.
Affected systems: Boc22pcapp01, Boc22pcapp02, Boc22pcprt01, Boc22pclyprt01, Jup17pcprt01, Dav90pcprt01, Ftlbc04pcprt01, Boc22pcoffice01.
Expected End-user impact: During this time, Papercut printing will be unavailable

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Account Claiming Self Service Update
Description of change: OIT will be updating the Account claiming service to provide improved user experience.
Downtime window start: 5:00 AM
Downtime window end: 5:00 AM
OIT Units involved in the change FAU Apps
Affected services: Account Self Service
Affected systems: boc22oimwebp1, boc22oimwebp2
Expected End-user impact: None

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Systems maintenance
Description of change: OIT will be restarting several systems for maintenance
Downtime window start: 3:00 AM
Downtime window end: 3:30 AM
Affected services: Graduate Admission Application (http://owlapp.fau.edu), external DNS, http://gear.fau.edu, User Services account tool, eGrades, Jira and Confluence, College of Science web, College of Med web, uachieve, EZProxy, Filelocker, IDM, HPC, Networking, configuration backup tool
Affected systems: appadmin, as5, boc22canvascli, boc22frevvoctr, boc22mysql02, boc22ora02, boc22ora04, boc22payaradp, boc22payaranp01, boc22uachieve1, boc22vm102vrt101mrtg, chessboard, chessboard-el7-2, comvmweb01, cosweb1, dsr1, ezproxyweb, filelocker2, gitlab, hpc, idm2, madcat1p, marketing, napalm, ns, ns1, ugapp2, ugapp4, ugapp5
Expected End-user impact: During this time, some of the listed services may be unavailable for a few minutes

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Server Maintenance
Description of change: OIT is applying a patch to enhance functionality of the VIP Content management system
Downtime window start: 5:30 AM
Downtime window end: 6:30 AM
Affected services: VIP Content Management System
Affected systems: vip.fau.edu (Boc22coex01)
Expected End-user impact: During this time the VIP system will be unavailable.

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Load balancer maintenance
Description of change: OIT will be changing the monitor on bigip that checks to see if the production oud servers are up.
Downtime window start: 6:30 AM
Downtime window end: 7:00 AM
Affected services: None
Affected systems: boc22oudp01 and boc22oudp02
Expected End-user impact: During this time, no end-user impact is expected

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Server Upgrade and Maintenance
Description of change: OIT will be upgrading the components of several systems to resolve bugs and add support for newer hardware.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: All services
Affected systems: adcon, adrms, andisec, ansible, appadmin, as2, as4, as5, banpocbep, banpocdb, banpocidm, banpocjs, banpoclp, banpocwkflw, banpocwl, banpocxe1, bba1, bba2, bba3, bba4, bbda1, bbda2, bbloracle, bblt3sp10, bbm1, boc22aajc, boc22aalmgr, boc22aasiemens1, boc22aaweb, boc22adfs, boc22adfsp, boc22aptven, boc22asmt, boc22azadc, boc22banxe01-30, boc22banxealt01-08, boc22canvascli, boc22cm102srv1, boc22cm102vrt101mrtg, boc22coex01, boc22coex02, boc22dellome, boc22dms02, boc22dns, boc22frevvoctr, boc22jamfccm, boc22jamfim, boc22jmeter, boc22jmeter2, boc22keytracer, boc22kofaxcap, boc22mbes, boc22mssql21, boc22mssql22, boc22mssql31, boc22mssql32, boc22mssql41, boc22mssql42, boc22mssqldev1, boc22mssqldev2, boc22mssqltald1, boc22mssqltald2, boc22mssqltalp1, boc22mssqltalp2, boc22mysql02, boc22nxtcloudd1, boc22oars, boc22oimccp1
boc22ora01, boc22ora02, boc22ora03, boc22ora04, boc22ora05, boc22ora06, boc22ora07, boc22ora09, boc22ora10, boc22payaradp, boc22payaranp01, boc22payaranp02, boc22pcapp01, boc22pcapp01dev, boc22pcapp02, boc22pcapp02dev, boc22pclyprt01, boc22pcoffice01, boc22pcprt01, boc22redis1p, boc22redis2p, boc22redis3p, boc22sacs, boc22sasdoa, boc22sasdt,
boc22saspoa, boc22satrane, boc22sccm, boc22snapc, boc22talweb2, boc22uachieve1, boc22vcenter1, boc22w7dev1, boc22w7dev2,
boc22w81dev1, boc22w81dev2, boc22w8dev2, boc22wapportal, boc22wapspf, boc22web5, boc22whatsup, bocca01, cardaccess, carenet, cas1t, chessboard, chessboard-el7-2, comvmadi01, comvmpsql1, comvmsql01, comvmweb01, comvmweb1, comvmwebdev1, controller, cosweb1, cuttlefish, dhcpboc17, dsr1-6, duo, eprint2, eprint-ol6, exchangeca03, ezproxyweb, faasadvisor, fauappsrv2, filelocker1, filelocker2, filelockerd01, filelockerd02, freeze, frevvo1, frevvo1t, frevvo2t, frevvot, gitlab, hpc, idm1nw, idm2, idm4p, idmgatewaynw, iss, issdev, jenkins2, kube1, kube2, kube3, kube4, ldapboc0, ldapboc0-el6, libweb-live, lintalon0, lintalon1, lists, ls-matlab, ls-medmodel, ,ls-osd, ls-snap, madcat1p, marketing, mcclient, mcoracle, migrate365, modena, napalm, ns, ns1, OracleEM, pinetree, pinky, piwik1, r25-webservice, remotecon, s164n14, s165n113, s165n15, sacs, sctaltcache1, sctaltcache2, sctaltcache3, sctaltcache4, sctaltcache5, sctaltcache6, sctcache1, sctcache2, sctcache3, sctcache4, sctcache5, sctcache6, sepiidae, shibboleth1p, shib-proxy1, shoutcast, spacewalk, starfish, talonx2, tuna2p, ugapp1, ugapp2, ugapp3, ugapp4, ugapp5, vcdb, vcrecorder, wildflymc1, wildflymc2, wordpress, wordpress2, XenAPP00, XenAPP01, XenAPP02, XenAPP-Office, XenAppVDA1, XenAppVDA2, XenDelCont1, XenDelCont2, XenDirector, XenLIC, XenSF1, XenSF2, XenStoreF1, XenStoreF2, XenZDC1, XenZDC2, yakko, bannerprd, banoradev, bbloraclealt, odsprod, odstest, boc22sas1, boc22sas2, boc22sas3, boc22sas4, boc22sast1, boc22sast2, boc22sast3, boc22sast4, boc22esxi01, boc22esxi02
Expected End-user impact: During this time, no end user impact is expected

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Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Uncategorized, Workday