Access to Canvas was restored a short bit ago for FAU and some other institutions. Services appear to be available and working normally at this time.
[Resolved] Lockdown Browser & Other Canvas Tool Errors
[Resolved] This issue is no longer affecting the aforementioned tools and has been marked as “Resolved” by Respondus & other systems.
[UPDATE, May 1, 11:32am] The Lockdown Browser dashboard seems to be loading now. Canvas and Respondus have not updated their statuses yet, but the tool seems to be loading now.
Users accessing the instructor-side Lockdown Browser tool in Canvas are currently experiencing an error when trying to view their Lockdown Browser dashboard. This issue may be impacting other external tools and publisher systems (e.g., McGraw Hill Connect). We’ve reached out to the corresponding support teams and are investigating. Updates will be shared here as we get them. Exams with Lockdown Browser enabled are still 100% functional and are not experiencing issues.
Respondus has issued an update as well.
Posted in Canvas / LMS
[Update] Mediasite Presentation Delay
Monitoring – Mediasite has taken steps to mitigate the delay in channel presentation availability. Presentations should start appearing in their respective channels over the next hour.
We continue to monitor the process.
Posted in Canvas / LMS, Lecture Capture
Mediasite Presentation Delay
Mediasite presentations may be delayed from appearing in their respective channels beyond the nominal 24-hour window. We are investigating with the vendor and will post updates as they become available.
Direct link and embedded presentation appear to be unaffected.
[RESOLVED] owlONE personal agents not working
Update: Personal owlONE agents may fail to run due to a recent model change. To resolve this, users will need to update each or their personal agent Model Type to “Assistant” and Model to “gpt‑4.1.”
Step‑by‑step instructions are available here:
https://helpdesk.fau.edu/TDClient/2061/Portal/KB/ArticleDet?ID=161146
Updated 3/31/2026 3:15pm
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We are currently experiencing an issue affecting owlONE personal AI agents. Our team is actively investigating and working with our vendor to restore service as quickly as possible. Thank you for your patience.
[RESOLVED] Errors When Accessing Canvas Quizzes
UPDATE – This incident has been resolved.
Some users are reporting “502 Bad Gateway” errors when trying to access New Quizzes in Canvas. Instructure is currently working on a fix for the issue. We’ll update this post as we receive more information. Immediate updates are available at: https://status.instructure.com/incidents/6v72tv0hs8fv
Posted in Canvas / LMS, Instructional Technologies
Google and Transcripts login service (osso.fau.edu) currently unavailable
We are currently investigating reports of errors upon logging into the Transcripts portal or Google workspace.
OIT
Identity Management System Replacement- Temporary Service Interruption- TOMORROW 3/11 4AM
We will begin the planned replacement of our Identity Management System at 4 AM tomorrow, March 11th.
During this period, services such as account provisioning, account changes, and password synchronization will be temporarily unavailable.
Authentication for existing accounts should not be affected and will continue to function as usual.
We will update you as soon as all services are fully restored.
Thank you for your patience and cooperation.
OIT
[Resolved] Mediasite Inaccessible
Mediasite is available once again.
Posted in Canvas / LMS, Lecture Capture
Mediasite Inaccessible
Following the scheduled maintenance window, Mediasite is not accessible. We have alerted our hosting partner and they are working towards a resolution.
Posted in Canvas / LMS, Lecture Capture