[RESOLVED] Several FAU applications/services unavailable

UPDATE: At this time all services have been restored.

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We are currently experiencing issues with an Oracle back-end server. At this time, several applicatios/services are unavailable such as:

Student information in MyFAU
eGrades
Forms.fau.edu
University Appstatus
University Applications
OwlDone

We are working to resolve the issue as soon as possible.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Uncategorized, Workday

[Resolved] Duo Two-Factor Authentication delays and failures

4/22/2020 8:16 AM: We were notified that the issues are resolved, and the 3rd-party network providers service issues have been resolved.
4/21/2020 4:15 PM: We have confirmed that the issues reported relate to 3rd-party network providers experiencing regional connectivity issues after a large fiber cut. Duo and Amazon are tracking with those providers to further understand when the cuts have been repaired or traffic is otherwise routable again, and are also investigating other potential solutions to route traffic at this time.

4/21/2020 1:35 PM: We have been notified that users may experience delays and failures when completing two-factor authentication. We will monitor the situation and update this notification as more information is received.

This may affect users logging into VPN, Workday, Banner, Student Self Service, MyFAU, Canvas, Email, and other services.

Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Network and Telecom, Systems, Uncategorized, Video Conferencing, Workday

Starfish relationships and Managed relationships files down (no access to calandar, students, flags, etc.)

Resolved

Posted in Banner and Admin Systems, Uncategorized

OIT Systems Maintenance, Thurs. April 2 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/02/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server Configuration Change
Description of change: ​​OIT will be changing the domain several servers are joined to.​
Downtime window start: 4:00 AM
Downtime window end: 6:00 AM
Affected services: ​NetApp services primarily used by the systems team. A development server used by the IEA team.
Expected End-user impact: During this time, services hosted on these systems will be unavailable.

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WebFocus Server Maintenance
Description of change: OIT will be applying the Webfocus upgrade 8.2.06
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: WebFOCUS/Leap Ahead Production environment. ​
Expected End-user impact: During this time, services that listed above will be unavailable at times.

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Server Upgrade
Description of change: ​OIT will be upgrading software on one of its servers.
Downtime window start: 3:00 AM
Downtime window end: 4:00 AM
Affected services: ​Azure AD and Active Directory synchronization
Expected End-user impact: During this time, new users and and user change syncs between Azure AD and On-Prem AD will be delayed while a full sync is done after the connector is upgraded. In previous upgrades the full sync is completed around noon of the same day.

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Clockwork Maintenance
Description of change: OIT will be performing on the Clockwork system.
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: ​Not Applicable
Expected End-user impact: During this time, ​no end-user impact is anticipated.

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Posted in Banner and Admin Systems, Email, Systems, Uncategorized

[RESOLVED] Webex Meetings audio

Cisco is reporting the issue resolved.

Posted in Uncategorized

[Resolved] Frevvo Google Connector

The University’s Forms Frevvo Google connector is offline for some forms. We are investigating the problem and will update this when the problem is resolved.

Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Network and Telecom, Systems, Uncategorized, Video Conferencing, Workday

University form server (frevvo) authentication issues

We are currently experiencing some authentication issues when trying to login to Frevvo. We are working to resolve this as soon as possible and apologize for any inconvenience.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Instructional Technologies, Systems, Uncategorized

OIT Systems Maintenance, Thurs. February 13 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/13/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Disabling unused services and forcing SSL on remaining Single Sign On services
Description of change: OIT will be disabling services that are no longer in use. We will also be forcing SSL on any services that are redirecting to HTTPS.​
Downtime window start: 6:00 AM
Downtime window end: 7:00 AM
Affected services:
Enable MFA
OWLApp
OwlappDevSecure
OwlAppT

TO DISABLE (FOR LATER DELETION)
University Calendar Test
madcat1p 8090
madcat1p 8190
madcat1p
MadCatDr
IIS video0p
IIS VideoTech
IIS broadcast1
Ext Service Console Manager Development
LDAP Alias Manager Test
eGrades Scoreboard
eGrades Test
Starfish
Login
Canvas
Starfish Advising Software
FAUWeb1
FAUWeb4
Ibiweb 5
JIRA
MyFAU
MyFAU NW
PhoneBill
Precursor
RocketChat
RocketChat
SSOD
Undergraduate Application Production
FacSurv HTTPS
Undergraduate Application Production
FacSurv HTTPS

TO DELETE (ALREADY DISABLED, DUPLICATE, OR UNUSED)
http://dyndev.fau.edu/
Dynweb
Linda 3000
Graduation Rates – DEV
dynweb.fau.edu – myfau
Optilinda 3k
Tars
WordPress Test
TEST HPC

TO CHANGE TO HTTPS
Brain
http://dynlocal.fau.edu/
Madcat
OARS
Assessment Database
Assessment Database – DEV
SPOT Student Perception of Teaching – DEV
SPOTFocus – Dev
SACS
Student Perception of Teaching (SPOT)

TO ROLLUP
OIMT – Match Resolution Manager (OIMT)
Athene – Athene ETD, OwlApps Password, PrivateEye 2.0, Athene Properties, Workday FAU API Prod
Athene Dev – Athene Dev ETD, Workday FAU API Dev
Athene Test – Athene Test ETD, Workday FAU API Test
Atlantic – Business Process, Online Forms, Frevvo API Prod, JIRA Reports, Library Archives Prod
Atlantic Test – Business Process Test, Grails Forms Test, Grails FAU Template, JIRA Reports Test, Library Archives Test
Banner NW – Banner SSO NW
Banner XE – Banner XE FAUP applicationNavigator, Banner Access Management Admin, Banner Access Management, Banner XE FAUP FacultyAttendanceTracking, Banner XE FAUP StudentAcademicHistory, Banner XE FAUP StudentAdvisorSSB, Banner XE FAUP StudentAttendanceTracking, Banner XE FAUP Student Attendance Tracking, Banner XE FAUP StudentClassSchedule, Banner XE FAUP StudentCourseCatalog, Banner XE FAUP StudentFacultyGradeEntry, Banner XE FAUP StudentOverall, Banner XE FAUP StudentRegistration, Banner XE FAUP, StudentRegistrationSsb, Banner XE Student Self Service, Banner XE FAUP StudentSSB
Banner XE Dev – Banner XE DEVL applicationNavigator, Banner XE DEVL FacultyAttendanceTrackingSsb, Banner XE DEVL StudentAcademicHistory New, Banner XE DEVL StudentAdvisorSSB, Banner XE DEVL StudentAttendanceTracking, Banner XE DEVL StudentAttendanceTrackingSsb, Banner XE DEVL StudentClassSchedule, Banner XE DEVL StudentCourseCatalog, Banner XE DEVL StudentFacultyGradeEntry, Banner XE DEVL StudentOverall, Banner XE DEVL StudentRegistration, Banner XE DEVL StudentRegistrationSsb, Banner XE DEVL StudentSSB,
Banner XE Test – Banner XE TEST applicationNavigator, Banner XE TEST FacultyAttendanceTracking, Banner XE TEST StudentAcademicHistory, Banner XE TEST StudentAdvisorSSB, Banner XE TEST StudentAttendanceTracking, Banner XE TEST Student Attendance Tracking, Banner XE TEST StudentClassSchedule, Banner XE TEST StudentCourseCatalog, Banner XE TEST StudentFacultyGradeEntry, Banner XE TEST StudentOverall, Banner XE TEST StudentRegistration, Banner XE TEST StudentRegistrationSsb, Banner XE TEST StudentSSB
AppDev Prod – AppDev Prod 01, AppDev Prod 02
AppDev Test – AppDev Test 01 8443, AppDev Test 02 8443
Onboarding – Onboarding Home, Onboarding Main
Chessboard – Chessboard Admin, Chessboard QA, Chessboard test, MFA QA
Short URLs – YOURLS Short URLs
Sympa – Sympa
Sympa NW – SympaNW
Owl Done Dev – Owl Done Dev, Owl Done Dashboard Dev, Owl Done Home Dev, Owl Done Main Dev
Owl App Test – OwlAppt Admin HTTPS
Owl Done – Owl Done, Owl Done ALEKS, Owl Done Dashboard, Owl Done Home, Owl Done Main
Self Service Dev -Self Service Development
Banner Test – Banner Test SSB
SSO Manager – SSO Manager HIST
Workflow Test – Workflow Test
Workflow Dev – Workflow Development
FAU Orientation – FAU Orientation, FAU Orientation Pre Prod
CAS – ClearPass, Ecollege, Ecollege4, ECollege, JSON Services Prod, LuminisSSO, CAS Testing, Services
CAS NW – CASNW
CAS Test – InCommon Test
Talon – ACH on Tal, Baseline Listener, Base Line Listen Test, Chessboard Production, EZproxy Test, EZproxy, Project Talon (Google), Multi Factor Enrollment, NetReg 2.0, Network Registration Client, Instructional Technologies Notify Tool, FAUNet Id Password Change Tool, PhoneBill 2.0, MyFAU SSO, Talon SwiftTickets
Tuna – Fin Aid Survey Dev, Library Archives Development
Expected End-user impact: During this time, no end-user impact is expected as the services which will be updated to https are already redirecting and those that will be disabled have already been signed off as no longer in use.

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Server Upgrade
Description of change: OIT will be applying updates to virtualization hosts.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Cisco meeting and video conferencing services.
Expected End-user impact: During this time, Cisco meeting and video conferencing services will be unavailable.

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Modify Banner phone numbers extract for StarRez
Description of change: OIT will apply changes to the way cell phone number and permanent phone number are extracted. The changes would be to make sure that when there multiple ‘CE’s and ‘PR’s with primary indicators that it loads the one that was most recently updated by a student. Also, it would take into account when there is no primary indicator to send the most recently updated phone.
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: Not Applicable
Expected End-user impact: During this time, no end-user impact is expected.

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Banner Integration Changes
Description of change: OIT will be applying changes to add student’s preferred phone number to ​Visual Zen, Starfish, Campus Rec extract files in the following order:
1. Cell
2. Permanent (only if no cell else null)
Also for Starfish, added preferred name in extract file.
Downtime window start: 4:00 AM
Downtime window end: 5:00 AM
Affected services: Not applicable
Expected End-user impact: During this time, no end-user impact is expected

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Server Upgrade
Description of change: OIT will be upgrading a proxy server at its secondary site.
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: Proxy service on octopusnw.fau.edu:3128
Expected End-user impact: During this time, users will not be able to use the proxy to connect to the internet.

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Posted in Banner and Admin Systems, Systems, Uncategorized

Research Computing Cluster offline

The HPC clusters are currently offline due to a storage issue. We are debugging and will update this message regularly.

Posted in Uncategorized

[Resolved] BHRIC Offline due to switch failure

The BHRIC is currently offline due to what appears to be a Firewall or Networking failure. We are investigating and will update this post as soon as we know more.

Posted in Educational Technologies, Email, Network and Telecom, Systems, Uncategorized