OIT Systems Maintenance, Thurs. May 30 from 12:01 AM to 7:00 AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/30/2024 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Banner Maintenance
Description of change: OIT will be performing maintenance on Banner from 12:01 a.m. until 7:00 a.m. on May 30th. Banner will not be available during this time to allow the Ellucian support team to install the updates.
Downtime window start: 05/30/2024 12:01 AM
Downtime window end: 05/30/2024 7:00 AM
Affected services: Banner Admin, Self-Service, Registration
End-user impact: Banner will be unavailable during this time. All end users of Banner will be impacted


Server Migration: Transcript Request, OwlFiles, and Owl Residency Portal
Description of change: The following services will be migrated to a new host: Transcript Request, OwlFiles, and Owl Residency Portal
Downtime window start: 05/30/2024 6:30 AM
Downtime window end: 05/30/2024 7:00 AM
Affected services: Transcript Request, OwlFiles, Owl Residency Portal
End-user impact: No end-user impact is expected during this time


Modifications to the process of Slate decision posting to Banner
Description of change: Modifications have been made to the process of posting admission decisions from Slate to Banner.
Downtime window start: 05/30/2024 7:00 AM
Downtime window end: 05/30/2024 8:00 AM
Affected services: Banner and Slate
End-user impact: No end-user impact is expected during this time.


Posted in Banner and Admin Systems, Uncategorized

Network Switch Upgrade – Tuesday, May 21 from 5:00 AM to 7:00 AM

Network Switch Upgrade
Description of change: OIT’s Networking team will be upgrading one of the data center switches. Multiple servers and services will be unavailable during this time.

Downtime window start: 05/21/2024 5:00 AM
Downtime window end: 05/21/2024 7:00 AM

Affected services: The following services will be impacted during the upgrade:
Web server
Transcript Request, Personal Information
OwlDocs, OwlFiles, Owl Residency Portal
OwlDone, SPOT
Mandatory Course Entry Quiz, Guest Wireless SMS, Account Claiming SMS
Owlcard software licensing
Graduate College MyPoS
Sunapsis
Johnson Controls / Siemens
Canvas
Crestron configuration tool
Citrix desktop and apps via apps.fau.edu
OIT Lab Camera System
Library Admin Workstation
Squid Proxy for Voice VLAN
Monitoring for Networking
OIT Systems Desktop
XLerator & db server
Google User Migration
Registrar Office email campaign server
eduroam radius server
Radius
Campus Recreation – Fusion Software
LDAP
Automation
FAU Tax software
Load balancer related
Dell OME
PowerBI on-prem data connector
Remote desktop
Splunk sandbox
NetApp cloud connectors
Email distribution
Admin server
DNS
WatchdogEX Monitoring System
PD Access Control
Grants ERA Web portal

End-user impact: The listed services will be unavailable during this time. Please note, other services not listed above may be impacted as well. If you encounter an issue, please try again after the upgrade has been completed.


Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Research Computing, Systems, Uncategorized

Boca Network Disruption

Boca campus had a brief network disruption from 11:00am to approximately 11:10am today, service should be restored.

Posted in Uncategorized

[Resolved]Fort Lauderdale Campus Connectivity Outage

A fiber outage has been detected at the Fort Lauderdale campus, a ticket with the service provider has been opened and we are awaiting resolution.

Posted in Network and Telecom, Uncategorized

[Completed] Banner Maintenance, Friday April 26 from 1:00AM to 5:00AM

Banner Maintenance
Description of change: OIT will be performing critical maintenance on Banner from 1:00 a.m. until 5:00 a.m. on April 26th. Banner will not be available during this time to allow the Ellucian support team to install the updates.
Downtime window start: 04/26/2024 1:00 AM
Downtime window end: 04/26/2024 5:00 AM
Affected services: Banner Admin, Self-Service, Registration
End-user impact: All end users of Banner will be impacted. Banner will be unavailable during this time.

Posted in Banner and Admin Systems, Canvas / LMS, Uncategorized

Banner Maintenance

Please note that the Banner maintenance is taking a bit longer than expected.

The only affected services is Banner Administrative Pages and Banner Access Management which is currently unavailable. Student Registration and Student Self-Service are both online.

Thank you for your patience.

OIT

Posted in Banner and Admin Systems, Systems, Uncategorized

OIT Systems Maintenance, April 11 from 12:01AM to 2:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/11/2024 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Server Maintenance
Description of change: OIT will be performing server maintenance from 12:00am to 2:00am on April 11th, 2024. During this time, the account claiming SMS will be unavailable.
Downtime window start: 04/11/2024 12:00 AM
Downtime window end: 04/11/2024 2:00 AM
Affected services: SMS for Account Claiming
End-user impact: The SMS functionality for account claiming will be unavailable during this time.


Server Maintenance
Description of change: OIT will be performing server maintenance from 12:00am to 2:00am on April 11th, 2024. During this time, there maybe a small interruption in service
Downtime window start: 04/11/2024 12:00 AM
Downtime window end: 04/11/2024 2:00 AM
Affected services: Single-Sign On (SSO)
End-user impact: During this time, there maybe a small interruption in service.


Banner Maintenance
Description of change: OIT will be performing maintenance on Banner from 1:00 a.m. until 7:00 a.m. on April 11th. Banner will not be available during this time to allow the Ellucian support team to install the updates.
Downtime window start: 04/11/2024 1:00 AM
Downtime window end: 04/11/2024 7:00 AM
Affected services: Banner Admin, Self-Service, Registration
End-user impact: All end users of Banner will be impacted.


Create and modify staging tables for Motimatic and Slate
Description of change: Create a custom staging table for Motimatic project, and add more columns to Slate staging table.
Downtime window start: 04/11/2024 7:00 AM
Downtime window end: 04/11/2024 8:00 AM
Affected services: Banner
End-user impact: Students


Non-Degree Acceptance Email Text Change
Description of change: OIT will update the text in the B. Dual Enrollment (FAU High) section of the non-degree acceptance email.
Downtime window start: 04/11/2024 7:00 AM
Downtime window end: 04/11/2024 8:00 AM
Affected services: Student acceptance emails
End-user impact: Students receiving dual enrollment acceptance email


Civic Literacy Update
Description of change: OIT will update values for the Civic Literacy load.
Downtime window start: 04/11/2024 7:00 AM
Downtime window end: 04/11/2024 8:00 AM
Affected services: Official, Unofficial Transcripts, eTranscripts, and EDI
End-user impact: Students


Owldone Updates
Description of change: OIT will update text in Owldone for FAFSA and EZAdvising and update the selection process for Honor Students.
Downtime window start: 04/11/2024 7:00 AM
Downtime window end: 04/11/2024 8:00 AM
Affected services: Owldone
End-user impact: Students


Directory service configuration change
Description of change: OIT will be making a change to the directory service configuration
Downtime window start: 04/11/2024 6:00 AM
Downtime window end: 04/11/2024 6:10 AM
Affected services: Active Directory auth
End-user impact: No end-user impact is expected during this time.


Posted in Banner and Admin Systems, Systems, Uncategorized

OIT Systems Maintenance, Thurs. March 21 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/21/2024 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Email Notification Enhancements
Description of change: OIT will be enabling additional features for Outlook users on Wednesday March 20th which will provide regular updates about any messages currently in quarantine and alert users to suspicious elements in emails or when a person contacts for the first time.
Downtime window start: Wed 3/20/24 7:30 AM
Downtime window end: Wed 3/20/24 7:30 AM
Affected services: Exchange Online email
End-user impact: These changes should have no disruptive end user impact, but end users will begin seeing new stuff. In particular regular quarantine messages if they receive email that becomes quarantined, and a header at the top of messages from senders they don’t usually receive emails from.


Server Maintenance
Description of change: OIT will be performing server maintenance on March 21st between 12:00AM and 2:00AM potentially affecting: Owl Admin Pages, Owl KPIs, Admin Programs, Directory and Egrades
Downtime window start: Thu 3/21/24 12:00 AM
Downtime window end: Thu 3/21/24 2:00 AM
Affected services: Owl Admin Pages, Owl KPIs, Admin Programs, Directory and Egrades
End-user impact: All users using these services


Server Maintenance
Description of change: OIT will be performing server maintenance on several core systems from 12:00am to 4:00am on March 21st, 2024. During this time, the undergraduate application, MyOwl Services, Owl KPIs, and Owl Files will be unavailable.
Downtime window start: Thu 3/21/24 12:00 AM
Downtime window end: Thu 3/21/24 4:00 AM
Affected services: MyOwl Services, Owl KPIs,Owl Files, Undergraduate Application
End-user impact: All users using these services


Server Maintenance
Description of change: OIT will be performing maintenance on the email system from 12:00 a.m. until 1:00 a.m. on March 21th. During this time access to assessment.fau.edu, crosswalk.fau.edu, grademan.fau.edu, ServiceAwards.fau.edu, SoftLic.fau.edu ,techfee.fau.edu, transient.fau.edu, and wconline will me unavailable.
Downtime window start: Thu 3/21/24 12:00 AM
Downtime window end: Thu 3/21/24 1:00 AM
Affected services: grademan.fau.edu, ServiceAwards.fau.edu, SoftLic.fau.edu ,techfee.fau.edu, transient.fau.edu, and wconline
End-user impact: All users using these services


Testing Scores Classic Learning Test (CLT) File Layout Modification
Description of change: The test score file layout for the Classic Learning Test (CLT) integration will be modified to include a new field and imported into Banner.
Downtime window start: Thu 3/21/24 6:00 AM
Downtime window end: Thu 3/21/24 8:00 AM
Affected services: Banner, but no downtime expected.
End-user impact: Students, Staff, no downtime expected.

Posted in Uncategorized

[RESOLVED] FAU Pay for Print Services Unavailable

Printing services have been restored.

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Printing in the library, labs, and via fauprint.fau.edu is currently unavailable. We are working to restore service.

Tagged with:
Posted in Uncategorized

Mediasite inaccessible from Canvas

Currently, Mediasite presentations and channels are inaccessible via Canvas. OIT is working with the vendor on a solution and will provide more information as it becomes available.

Posted in Canvas / LMS, Lecture Capture, Uncategorized