[RESOLVED] Webex Meetings audio

Cisco is reporting the issue resolved.

Posted in Uncategorized

[Resolved] Frevvo Google Connector

The University’s Forms Frevvo Google connector is offline for some forms. We are investigating the problem and will update this when the problem is resolved.

Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Network and Telecom, Systems, Uncategorized, Video Conferencing, Workday

University form server (frevvo) authentication issues

We are currently experiencing some authentication issues when trying to login to Frevvo. We are working to resolve this as soon as possible and apologize for any inconvenience.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Instructional Technologies, Systems, Uncategorized

OIT Systems Maintenance, Thurs. February 13 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/13/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Disabling unused services and forcing SSL on remaining Single Sign On services
Description of change: OIT will be disabling services that are no longer in use. We will also be forcing SSL on any services that are redirecting to HTTPS.​
Downtime window start: 6:00 AM
Downtime window end: 7:00 AM
Affected services:
Enable MFA
OWLApp
OwlappDevSecure
OwlAppT

TO DISABLE (FOR LATER DELETION)
University Calendar Test
madcat1p 8090
madcat1p 8190
madcat1p
MadCatDr
IIS video0p
IIS VideoTech
IIS broadcast1
Ext Service Console Manager Development
LDAP Alias Manager Test
eGrades Scoreboard
eGrades Test
Starfish
Login
Canvas
Starfish Advising Software
FAUWeb1
FAUWeb4
Ibiweb 5
JIRA
MyFAU
MyFAU NW
PhoneBill
Precursor
RocketChat
RocketChat
SSOD
Undergraduate Application Production
FacSurv HTTPS
Undergraduate Application Production
FacSurv HTTPS

TO DELETE (ALREADY DISABLED, DUPLICATE, OR UNUSED)
http://dyndev.fau.edu/
Dynweb
Linda 3000
Graduation Rates – DEV
dynweb.fau.edu – myfau
Optilinda 3k
Tars
WordPress Test
TEST HPC

TO CHANGE TO HTTPS
Brain
http://dynlocal.fau.edu/
Madcat
OARS
Assessment Database
Assessment Database – DEV
SPOT Student Perception of Teaching – DEV
SPOTFocus – Dev
SACS
Student Perception of Teaching (SPOT)

TO ROLLUP
OIMT – Match Resolution Manager (OIMT)
Athene – Athene ETD, OwlApps Password, PrivateEye 2.0, Athene Properties, Workday FAU API Prod
Athene Dev – Athene Dev ETD, Workday FAU API Dev
Athene Test – Athene Test ETD, Workday FAU API Test
Atlantic – Business Process, Online Forms, Frevvo API Prod, JIRA Reports, Library Archives Prod
Atlantic Test – Business Process Test, Grails Forms Test, Grails FAU Template, JIRA Reports Test, Library Archives Test
Banner NW – Banner SSO NW
Banner XE – Banner XE FAUP applicationNavigator, Banner Access Management Admin, Banner Access Management, Banner XE FAUP FacultyAttendanceTracking, Banner XE FAUP StudentAcademicHistory, Banner XE FAUP StudentAdvisorSSB, Banner XE FAUP StudentAttendanceTracking, Banner XE FAUP Student Attendance Tracking, Banner XE FAUP StudentClassSchedule, Banner XE FAUP StudentCourseCatalog, Banner XE FAUP StudentFacultyGradeEntry, Banner XE FAUP StudentOverall, Banner XE FAUP StudentRegistration, Banner XE FAUP, StudentRegistrationSsb, Banner XE Student Self Service, Banner XE FAUP StudentSSB
Banner XE Dev – Banner XE DEVL applicationNavigator, Banner XE DEVL FacultyAttendanceTrackingSsb, Banner XE DEVL StudentAcademicHistory New, Banner XE DEVL StudentAdvisorSSB, Banner XE DEVL StudentAttendanceTracking, Banner XE DEVL StudentAttendanceTrackingSsb, Banner XE DEVL StudentClassSchedule, Banner XE DEVL StudentCourseCatalog, Banner XE DEVL StudentFacultyGradeEntry, Banner XE DEVL StudentOverall, Banner XE DEVL StudentRegistration, Banner XE DEVL StudentRegistrationSsb, Banner XE DEVL StudentSSB,
Banner XE Test – Banner XE TEST applicationNavigator, Banner XE TEST FacultyAttendanceTracking, Banner XE TEST StudentAcademicHistory, Banner XE TEST StudentAdvisorSSB, Banner XE TEST StudentAttendanceTracking, Banner XE TEST Student Attendance Tracking, Banner XE TEST StudentClassSchedule, Banner XE TEST StudentCourseCatalog, Banner XE TEST StudentFacultyGradeEntry, Banner XE TEST StudentOverall, Banner XE TEST StudentRegistration, Banner XE TEST StudentRegistrationSsb, Banner XE TEST StudentSSB
AppDev Prod – AppDev Prod 01, AppDev Prod 02
AppDev Test – AppDev Test 01 8443, AppDev Test 02 8443
Onboarding – Onboarding Home, Onboarding Main
Chessboard – Chessboard Admin, Chessboard QA, Chessboard test, MFA QA
Short URLs – YOURLS Short URLs
Sympa – Sympa
Sympa NW – SympaNW
Owl Done Dev – Owl Done Dev, Owl Done Dashboard Dev, Owl Done Home Dev, Owl Done Main Dev
Owl App Test – OwlAppt Admin HTTPS
Owl Done – Owl Done, Owl Done ALEKS, Owl Done Dashboard, Owl Done Home, Owl Done Main
Self Service Dev -Self Service Development
Banner Test – Banner Test SSB
SSO Manager – SSO Manager HIST
Workflow Test – Workflow Test
Workflow Dev – Workflow Development
FAU Orientation – FAU Orientation, FAU Orientation Pre Prod
CAS – ClearPass, Ecollege, Ecollege4, ECollege, JSON Services Prod, LuminisSSO, CAS Testing, Services
CAS NW – CASNW
CAS Test – InCommon Test
Talon – ACH on Tal, Baseline Listener, Base Line Listen Test, Chessboard Production, EZproxy Test, EZproxy, Project Talon (Google), Multi Factor Enrollment, NetReg 2.0, Network Registration Client, Instructional Technologies Notify Tool, FAUNet Id Password Change Tool, PhoneBill 2.0, MyFAU SSO, Talon SwiftTickets
Tuna – Fin Aid Survey Dev, Library Archives Development
Expected End-user impact: During this time, no end-user impact is expected as the services which will be updated to https are already redirecting and those that will be disabled have already been signed off as no longer in use.

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Server Upgrade
Description of change: OIT will be applying updates to virtualization hosts.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Cisco meeting and video conferencing services.
Expected End-user impact: During this time, Cisco meeting and video conferencing services will be unavailable.

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Modify Banner phone numbers extract for StarRez
Description of change: OIT will apply changes to the way cell phone number and permanent phone number are extracted. The changes would be to make sure that when there multiple ‘CE’s and ‘PR’s with primary indicators that it loads the one that was most recently updated by a student. Also, it would take into account when there is no primary indicator to send the most recently updated phone.
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: Not Applicable
Expected End-user impact: During this time, no end-user impact is expected.

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Banner Integration Changes
Description of change: OIT will be applying changes to add student’s preferred phone number to ​Visual Zen, Starfish, Campus Rec extract files in the following order:
1. Cell
2. Permanent (only if no cell else null)
Also for Starfish, added preferred name in extract file.
Downtime window start: 4:00 AM
Downtime window end: 5:00 AM
Affected services: Not applicable
Expected End-user impact: During this time, no end-user impact is expected

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Server Upgrade
Description of change: OIT will be upgrading a proxy server at its secondary site.
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: Proxy service on octopusnw.fau.edu:3128
Expected End-user impact: During this time, users will not be able to use the proxy to connect to the internet.

*************************************************************************************

Posted in Banner and Admin Systems, Systems, Uncategorized

Research Computing Cluster offline

The HPC clusters are currently offline due to a storage issue. We are debugging and will update this message regularly.

Posted in Uncategorized

[Resolved] BHRIC Offline due to switch failure

The BHRIC is currently offline due to what appears to be a Firewall or Networking failure. We are investigating and will update this post as soon as we know more.

Posted in Educational Technologies, Email, Network and Telecom, Systems, Uncategorized

OIT Systems Maintenance, Thurs. Nov 21 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 11/21/2019 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Financial Aid MiniTerm implementation
Description of change: OIT will be making modifications to the following items which are required for MiniTerm implementation:
1. Created the function for use in FAU Financial Aid to calculate a given student’s Aid Period.
2. Modified short term advance approval process for mini terms.
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: ​Not Applicable
Expected End-user impact: During this time, ​no end-user impact is expected.

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Fix a production issue with multiple active @health.fau.edu email addresses.
Description of change: OIT will be fixing the AMCAS loading process to resolve an issue with ​multiple active @health.fau.edu email addresses.Type of
Downtime window start 11/21/2019 3:00 AM
Downtime window end 11/21/2019 5:00 AM
Affected services: ​The AMCAS loading process
Expected End-user impact: During this time, ​no end-user impact is expected.

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BANNER 8X/XE pre-requisite General and Student upgrades/patches/administrative pages installation
Description of change: OIT will be promoting and installing the necessary releases which are pre-requisite to the Financial Aid and Accounts Receivable modules of the BANNER 8X/XE systems which have been requested for compliance.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: ​​BANNER 8X/XE systems
Expected End-user impact: During this time, the Banner system will be unavailable while the new code is installed.

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Financial Aid
Description of change: OIT will apply a new function to calculate Bright Futures award amount,. This will be used to:
Verify that a student’s Bright Futures award amount is correct before disbursing the aid and estimate bright futures amounts on newly admitted (eligible) students
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: ​Banner Financial Aid
Expected End-user impact: During this time, no end-user impact is expected.

************************************************************************************

Posted in Banner and Admin Systems, Uncategorized

OIT System Maintenance, Thurs. Nov 7 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 11/07/2019 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Account Self Service (accounts.fau.edu)
Description of change: OIT will be Installing patches and updates to backend services. We are also modifying datasources of AD Student, Faculty and Employee Groups.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: ​Accounts Self Service – https://accounts.fau.edu
Expected End-user impact: During this time, no end-user impact is expected.

*************************************************************************************

Personal information page
Description of change: OIT will be updating the student personal page. Downtime window start: 12:00 AM
Downtime window end: 12:00 AM
Affected services: Banner Self Service personal information page
Expected End-user impact: During this time, no end-user impact is expected. After the change, students will be directed to new personal information page for updating of phone, addresses, and emergency contacts.

*************************************************************************************

Apple upgrade for enhanced features.
Description of change: ​OIT will be upgrading Apple Device Enrollment Program (DEP) to Apple School Manager.
Downtime window start: 6:00 AM
Downtime window end: 6:30 AM
Affected services: ​Apple DEP services will be migrated to Apple School Manager.
Expected End-user impact: During this time, no end-user impact is expected.

*************************************************************************************

Banner EDI Data Cleanup
Description of change: OIT will apply some updates in Banner to ensure Advance Placement courses are applied properly.
Downtime window start: 12:00 AM
Downtime window end: 12:00 AM
Affected services: Banner
Expected End-user impact: During this time, no end-user impact is expected.

*************************************************************************************

Posted in Uncategorized

[RESOLVED]VirtualApps currently unavailable

This issue has been resolved.

******************************************************************

We are currently experiencing an issue with the Citrix Receiver to access Virtual Apps. We are working with the vendor to resolve as quickly as possible.

We apologize for any inconvenience.

OIT

Posted in Educational Technologies, Uncategorized

OIT Systems Maintenance, Thurs. Oct 17 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/17/2019 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

*************************************************************************************
Delayed BHRIC Upgrade
Description of change:  ​Upgrade the Biomedical Research Informatic’s Cores Virtual  Infrastructure to ​​the latest versions.
Downtime window start: 8:00 PM (10/16)
Downtime window end: 7:00 AM
Affected services: BHRIC Virtual Desktop Infrastructure​
Expected End-user impact: Vmware View will lose access to vCenter during this process and users will be unable to spawn suspended or powered offed virtual machines.

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BHRIC Virtualization Upgrade
Description of change: OIT will be applying patches on the BHRIC server environment
Downtime window start: 2:00 AM
Downtime window end: 6:00 AM
Affected services: BRHIC VDI
Expected End-user impact: Most virtual desktops will be suspended starting at 2 am. So users accessing the cluster from 2 am to 6 am will need to wait while for their VM to start again should they wish to use it. Users will also need to wait slightly when they connect in the morning as most services will be suspended.

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Replace the current student type with the first admitted student type to the StarRez extract.
Description of change: Replace the current student type with the first admitted student type to the StarRez extract.
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: StarRez housing system
Expected End-user impact: During this time, no end-user impact is expected.

************************************************************************************
Spam Filter Maintenance
Description of change: OIT will be updating the firmware for its spam filter appliances.
Downtime window start: 3:00 AM
Downtime window end: 4:00 AM
Affected services: Inbound FAU email smtp.fau.edu

Expected End-user impact: Email delivery may be delayed for inbound mail. The client may receive an error when sending mail to smtp.fau.edu during the change window.

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BANNER XE DB Upgrade 9.17.0 release and co-requisite releases
Description of change: Production Support will be promoting and installing the next version upgrade of the BANNER XE system and all of the updated versions of the Banner XE modules it supports
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: BANNER XE system
Expected End-user impact: The Banner system will be brought down during the actual installation of the code.

*************************************************************************************

Banner Immunization Change
Description of change: This is a new feature where Transient Students who have fulfilled their Immunization requirement at their home school will automatically have their Immunization (IM) hold released.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Banner
Expected End-user impact: No enduser impact expected

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Banner job scheduling
Description of change: Update SSL certificate Appworx uses to communicate between the Java client and server. The latest version of Java is causing SSL errors with the client’s built in certificate.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Appworx production
Expected End-user impact: The Appworx master/master’s agent will need to be restarted to pick up the changes.​

*************************************************************************************
Banner Data change
Description of change: Change the OA (Orientation Advising) hold to CA (College Advising) hold
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services:
Expected End-user impact: No user impact expected

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AP Invoice SnapLogic Pipeline
Description of change: A new project that runs daily to create invoices in Workday based upon input files from a vendor.
Downtime window start: 6:30 AM
Downtime window end: 7:00 AM
Affected services: None
Expected End-user impact: ​None

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Posted in Banner and Admin Systems, Email, Network and Telecom, Systems, Uncategorized