[RESOLVED] Account Self-Services portal unavailable

UPDATE:

The issue with the FAU Account Self-Services portal has been resolved. The portal functionality has been restored and is fully functional.

 

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We are currently experiencing an issue with the FAU Account Self-Services portal (accounts.fau.edu). At this time, functionality is limited and we recommend trying back once the issue has been resolved.  Our team is working on resolving the issue as soon as possible.

We apologize for the inconvenience.

OIT

 

Posted in Uncategorized

OIT Systems Maintenance, Thurs. May 17 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/17/2018 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Undergraduate Admissions Application Updates
Description of change: ​​Releasing updates to the Undergraduate Admissions application for Self-Reported Exam Scores and Post-Secondary Institutions
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Apply.fau.edu (Undergraduate Admissions Application)
Affected systems: Undergraduate app servers
Expected End-user impact: During this time, the Undergraduate Admissions Application will be unavailable.

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Posted in Systems, Uncategorized

[Completed] Emergency MyFAU Maintenance

MyFAU is being restarted to resolve some erroneous messages that may pop up during logon

 

Posted in Educational Technologies, Email, Systems, Uncategorized

OIT Systems Maintenance, Thurs. May 10 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/10/2018 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Updates to Self Service Account
Description of change: Applying Security and Upgrades to Account Self Service Site
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Account Self Service, Active Directory
Affected systems: Identity Management, Active Directory
Expected End-user impact: During this time, no end-user impact is expected

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Server Maintenance – MyFAU
Description of change: We are migrating the data storage location for the primary MyFAU webserver.   This change will free up backend resources for other projects.
Downtime window start: 4:00 AM
Downtime window end: 5:00 AM
Affected services: MyFAU and services that rely on MyFAU or the ldap service on mcsource
Affected systems: MyFAU
Expected End-user impact:  During this time, users will not be able to use MyFAU

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MyFAU Maintenance
Description of change: Applying updates to MyFAU Website. During the update users may not be able to login.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: MyFAU
Affected systems: mcsource
Expected End-user impact: During this time, users may not be able to login to MyFAU.

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Server Maintenance – MyFAU
Description of change: We are migrating the data storage location for the primary MyFAU webserver.   This change will free up backend resources for other projects.
Downtime window start: 4:00 AM
Downtime window end: 5:00 AM
Affected services: MyFAU and services that rely on MyFAU or the ldap service on mcsource
Affected systems: MyFAU
Expected End-user impact:  During this time, users will not be able to use MyFAU

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Mail Server Configuration Change
Description of change: OIT will be making a configuration change to one of its public facing mail servers.
Downtime window start: 8:00 AM
Downtime window end: 8:00 AM
Affected services: Mail relay on smtpsec.fau.edu
Affected systems:  smtpsec servers
Expected End-user impact: Anyone who is not a member of the group FAU-GRP-S-SMTPSEC-ALLOWED attempting to relay mail through smtpsec will be rejected and receive an smtp error code. Currently the system is configured to accept mail and silently drop.

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Enabling replication between directory servers
Description of change:  We will be bringing up two production OUD servers at NWRDC and replicating between the boca servers and the northwest servers
Downtime window start: 4:00 AM
Downtime window end: 6:00 AM
Affected services: OUD related services
Affected systems:  Northwest servers
Expected End-user impact: During this time, no end-user impact is expected.

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Instructional Technology Server Maintenance
Description of change: Instructional Technologies VCS system hardware will be updated
Downtime window start: 3:00 AM
Downtime window end: 4:00 AM
Affected services: VCS Expressway Primary and VCS Control Primary ​
Affected systems: VCS servers
Expected End-user impact: During this time, VCS Expressway Primary and VCS Control Primary will be unavailable.

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Banner Financial Aid 8.32.0.2 patch release
Description of change:  OIT will install Banner patches for financial aid to resolve a series of PELL/loan disbursement issues.
Downtime window start: 3:00 AM
Downtime window end: 4:00 AM
Affected services: Not Applicable
Affected systems: Banner Financial Aid
Expected End-user impact: During this time, no end-user impact is expected.

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Upgrade WebFOCUS to the new version 8.2.01
Description of change: OIT is upgrading WebFOCUS version from 8.1 to 8.2.01​
Downtime window start: 2:00 AM
Downtime window end: 6:00 AM
Affected services: WebFOCUS/Leap Ahead Production​
Affected systems: IBIweb servers
Expected End-user impact: During this time, WebFOCUS/Leap Ahead Production will be temporarily unavailable.

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Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Systems, Uncategorized

Mediasite Upgrade

Mediasite will be unavailable for an hour beginning at 11am while the system is upgraded.  During this time users will be unable to view presentations.

Posted in Uncategorized

Helpdesk Ticketing (TeamDynamix) Unavailable Saturday, April 21 from 12:01AM to 4:00AM

TeamDynamix V10.1 will be released on Saturday, April 21, 2018. This update is performed by the vendor.  The helpdesk system will be unavailable on April 21st between 12 AM and 4 AM Eastern Time.

OIT

 

Posted in Uncategorized

[Resolved] FAU Directory Currently Unavailable

Update: The Directory is now available.

 

The FAU public directory (https://directory.fau.edu/) is currently unavailable. We are looking into the situation and will place an update as soon as we have more information.

 

Posted in Systems, Uncategorized

OIT Systems Maintenance, Thurs. April 12 from 3:00am to 7:00am

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/12/2018 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Student Printing Service Upgrade.
Description of change: OIT will be upgrading Papercut production servers from 16.4 to 18.0.4. This is due in part to fix TLS 1.2 issues with MFD devices as well as add 3D printing capabilities.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Papercut printing.​
Affected systems: Boc22pcapp01, Boc22pcapp02, Boc22pcprt01, Boc22pclyprt01, Jup17pcprt01, Dav90pcprt01​, Ftlbc04pcprt01, Boc22pcoffice01.
Expected End-user impact: During this time, Papercut printing will be unavailable

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Account Claiming Self Service Update
Description of change: OIT will be updating the Account claiming service to provide improved user experience.
Downtime window start: 5:00 AM
Downtime window end: 5:00 AM
OIT Units involved in the change FAU Apps
Affected services: Account Self Service
Affected systems: boc22oimwebp1, boc22oimwebp2
Expected End-user impact: None

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Systems maintenance
Description of change: OIT will be restarting several systems for maintenance​
Downtime window start: 3:00 AM
Downtime window end: 3:30 AM
Affected services: Graduate Admission Application (http://owlapp.fau.edu)​, external DNS, http://gear.fau.edu​, User Services account tool, eGrades, Jira and Confluence, College of Science web, College of Med web, uachieve, EZProxy​, Filelocker, IDM, HPC, Networking, configuration backup tool​
Affected systems: appadmin, as5, boc22canvascli, boc22frevvoctr, boc22mysql02, boc22ora02, boc22ora04, boc22payaradp, boc22payaranp01, boc22uachieve1, boc22vm102vrt101mrtg, chessboard, chessboard-el7-2, comvmweb01, cosweb1, dsr1, ezproxyweb, filelocker2, gitlab, hpc, idm2, madcat1p, marketing, napalm, ns, ns1, ugapp2, ugapp4, ugapp5​
Expected End-user impact: During this time, some of the listed services may be unavailable for a few minutes

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Server Maintenance
Description of change: OIT is applying a patch to enhance functionality of the VIP Content management system​​
Downtime window start: 5:30 AM
Downtime window end: 6:30 AM
Affected services: VIP Content Management System
Affected systems: vip.fau.edu (Boc22coex01)
Expected End-user impact: During this time the VIP system will be unavailable.

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Load balancer maintenance
Description of change: OIT will be changing the monitor on bigip that checks to see if the production oud servers are up.​
Downtime window start: 6:30 AM
Downtime window end: 7:00 AM
Affected services: None
Affected systems: boc22oudp01 and boc22oudp02
Expected End-user impact: During this time, no end-user impact is expected​

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Server Upgrade and Maintenance
Description of change: OIT will be upgrading the components of several systems to resolve bugs and add support for newer hardware.​​​
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: All services
Affected systems: adcon, adrms, andisec, ansible, appadmin, as2, as4, as5, banpocbep, banpocdb, banpocidm, banpocjs, banpoclp, banpocwkflw, banpocwl, banpocxe1, bba1, bba2, bba3, bba4, bbda1, bbda2, bbloracle, bblt3sp10, bbm1, boc22aajc, boc22aalmgr, boc22aasiemens1, boc22aaweb, boc22adfs, boc22adfsp, boc22aptven, boc22asmt, boc22azadc, boc22banxe01-30, boc22banxealt01-08, boc22canvascli, boc22cm102srv1, boc22cm102vrt101mrtg, boc22coex01, boc22coex02, boc22dellome, boc22dms02, boc22dns, boc22frevvoctr, boc22jamfccm, boc22jamfim, boc22jmeter, boc22jmeter2, boc22keytracer, boc22kofaxcap, boc22mbes, boc22mssql21, boc22mssql22, boc22mssql31, boc22mssql32, boc22mssql41, boc22mssql42, boc22mssqldev1, boc22mssqldev2, boc22mssqltald1, boc22mssqltald2, boc22mssqltalp1, boc22mssqltalp2, boc22mysql02, boc22nxtcloudd1, boc22oars, boc22oimccp1
boc22ora01, boc22ora02, boc22ora03, boc22ora04, boc22ora05, boc22ora06, boc22ora07, boc22ora09, boc22ora10, boc22payaradp, boc22payaranp01, boc22payaranp02, boc22pcapp01, boc22pcapp01dev, boc22pcapp02, boc22pcapp02dev, boc22pclyprt01, boc22pcoffice01, boc22pcprt01, boc22redis1p, boc22redis2p, boc22redis3p, boc22sacs, boc22sasdoa, boc22sasdt,
boc22saspoa, boc22satrane, boc22sccm, boc22snapc, boc22talweb2, boc22uachieve1, boc22vcenter1, boc22w7dev1, boc22w7dev2,
boc22w81dev1, boc22w81dev2, boc22w8dev2, boc22wapportal, boc22wapspf, boc22web5, boc22whatsup, bocca01, cardaccess, carenet, cas1t, chessboard, chessboard-el7-2, comvmadi01, comvmpsql1, comvmsql01, comvmweb01, comvmweb1, comvmwebdev1, controller, cosweb1, cuttlefish, dhcpboc17, dsr1-6, duo, eprint2, eprint-ol6, exchangeca03, ezproxyweb, faasadvisor, fauappsrv2, filelocker1, filelocker2, filelockerd01, filelockerd02, freeze, frevvo1, frevvo1t, frevvo2t, frevvot, gitlab, hpc, idm1nw, idm2, idm4p, idmgatewaynw, iss, issdev, jenkins2, kube1, kube2, kube3, kube4, ldapboc0, ldapboc0-el6, libweb-live, lintalon0, lintalon1, lists, ls-matlab, ls-medmodel, ,ls-osd, ls-snap, madcat1p, marketing, mcclient, mcoracle, migrate365, modena, napalm, ns, ns1, OracleEM, pinetree, pinky, piwik1, r25-webservice, remotecon, s164n14, s165n113, s165n15, sacs, sctaltcache1, sctaltcache2, sctaltcache3, sctaltcache4, sctaltcache5, sctaltcache6, sctcache1, sctcache2, sctcache3, sctcache4, sctcache5, sctcache6, sepiidae, shibboleth1p, shib-proxy1, shoutcast, spacewalk, starfish, talonx2, tuna2p, ugapp1, ugapp2, ugapp3, ugapp4, ugapp5, vcdb, vcrecorder, wildflymc1, wildflymc2, wordpress, wordpress2, XenAPP00, XenAPP01, XenAPP02, XenAPP-Office, XenAppVDA1, XenAppVDA2, XenDelCont1, XenDelCont2, XenDirector, XenLIC, XenSF1, XenSF2, XenStoreF1, XenStoreF2, XenZDC1, XenZDC2, yakko, bannerprd, banoradev, bbloraclealt, odsprod, odstest, boc22sas1, boc22sas2, boc22sas3, boc22sas4, boc22sast1, boc22sast2, boc22sast3, boc22sast4, boc22esxi01, boc22esxi02
Expected End-user impact: During this time, no end user impact is expected

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Posted in Banner and Admin Systems, Educational Technologies, Email, Google App Status Feed, Instructional Technologies, Network and Telecom, Systems, Uncategorized, Workday

[RESOLVED] Campus-wide Network Issues

We experienced a campus-wide network outage earlier this morning. It has now been resolved. Please reboot your system if you continue having issues. If you need any assistance, please contact the OIT Help Desk at 561.297.3999.

We apologize for the inconvenience

OIT

Posted in Network and Telecom, Uncategorized

[Completed] OwlDone Maintenance down from 10pm – 11pm on 3/15/18

The OwlDone Student Onboarding portal will be down from 10pm-11pm on 3/15/18 for a new feature implementation.

 

Posted in Banner and Admin Systems, Systems, Uncategorized