The HPC clusters are currently offline due to a storage issue. We are debugging and will update this message regularly.
[Resolved] BHRIC Offline due to switch failure
The BHRIC is currently offline due to what appears to be a Firewall or Networking failure. We are investigating and will update this post as soon as we know more.
OIT Systems Maintenance, Thurs. Nov 21 from 3:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 11/21/2019 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Financial Aid MiniTerm implementation
Description of change: OIT will be making modifications to the following items which are required for MiniTerm implementation:
1. Created the function for use in FAU Financial Aid to calculate a given student’s Aid Period.
2. Modified short term advance approval process for mini terms.
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: Not Applicable
Expected End-user impact: During this time, no end-user impact is expected.
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Fix a production issue with multiple active @health.fau.edu email addresses.
Description of change: OIT will be fixing the AMCAS loading process to resolve an issue with multiple active @health.fau.edu email addresses.Type of
Downtime window start 11/21/2019 3:00 AM
Downtime window end 11/21/2019 5:00 AM
Affected services: The AMCAS loading process
Expected End-user impact: During this time, no end-user impact is expected.
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BANNER 8X/XE pre-requisite General and Student upgrades/patches/administrative pages installation
Description of change: OIT will be promoting and installing the necessary releases which are pre-requisite to the Financial Aid and Accounts Receivable modules of the BANNER 8X/XE systems which have been requested for compliance.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: BANNER 8X/XE systems
Expected End-user impact: During this time, the Banner system will be unavailable while the new code is installed.
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Financial Aid
Description of change: OIT will apply a new function to calculate Bright Futures award amount,. This will be used to:
Verify that a student’s Bright Futures award amount is correct before disbursing the aid and estimate bright futures amounts on newly admitted (eligible) students
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: Banner Financial Aid
Expected End-user impact: During this time, no end-user impact is expected.
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Posted in Banner and Admin Systems, Uncategorized
OIT System Maintenance, Thurs. Nov 7 from 3:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 11/07/2019 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Account Self Service (accounts.fau.edu)
Description of change: OIT will be Installing patches and updates to backend services. We are also modifying datasources of AD Student, Faculty and Employee Groups.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Accounts Self Service – https://accounts.fau.edu
Expected End-user impact: During this time, no end-user impact is expected.
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Personal information page
Description of change: OIT will be updating the student personal page. Downtime window start: 12:00 AM
Downtime window end: 12:00 AM
Affected services: Banner Self Service personal information page
Expected End-user impact: During this time, no end-user impact is expected. After the change, students will be directed to new personal information page for updating of phone, addresses, and emergency contacts.
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Apple upgrade for enhanced features.
Description of change: OIT will be upgrading Apple Device Enrollment Program (DEP) to Apple School Manager.
Downtime window start: 6:00 AM
Downtime window end: 6:30 AM
Affected services: Apple DEP services will be migrated to Apple School Manager.
Expected End-user impact: During this time, no end-user impact is expected.
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Banner EDI Data Cleanup
Description of change: OIT will apply some updates in Banner to ensure Advance Placement courses are applied properly.
Downtime window start: 12:00 AM
Downtime window end: 12:00 AM
Affected services: Banner
Expected End-user impact: During this time, no end-user impact is expected.
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Posted in Uncategorized
[RESOLVED]VirtualApps currently unavailable
This issue has been resolved.
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We are currently experiencing an issue with the Citrix Receiver to access Virtual Apps. We are working with the vendor to resolve as quickly as possible.
We apologize for any inconvenience.
OIT
Posted in Educational Technologies, Uncategorized
OIT Systems Maintenance, Thurs. Oct 17 from 3:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/17/2019 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Delayed BHRIC Upgrade
Description of change: Upgrade the Biomedical Research Informatic’s Cores Virtual Infrastructure to the latest versions.
Downtime window start: 8:00 PM (10/16)
Downtime window end: 7:00 AM
Affected services: BHRIC Virtual Desktop Infrastructure
Expected End-user impact: Vmware View will lose access to vCenter during this process and users will be unable to spawn suspended or powered offed virtual machines.
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BHRIC Virtualization Upgrade
Description of change: OIT will be applying patches on the BHRIC server environment
Downtime window start: 2:00 AM
Downtime window end: 6:00 AM
Affected services: BRHIC VDI
Expected End-user impact: Most virtual desktops will be suspended starting at 2 am. So users accessing the cluster from 2 am to 6 am will need to wait while for their VM to start again should they wish to use it. Users will also need to wait slightly when they connect in the morning as most services will be suspended.
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Replace the current student type with the first admitted student type to the StarRez extract.
Description of change: Replace the current student type with the first admitted student type to the StarRez extract.
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: StarRez housing system
Expected End-user impact: During this time, no end-user impact is expected.
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Spam Filter Maintenance
Description of change: OIT will be updating the firmware for its spam filter appliances.
Downtime window start: 3:00 AM
Downtime window end: 4:00 AM
Affected services: Inbound FAU email smtp.fau.edu
Expected End-user impact: Email delivery may be delayed for inbound mail. The client may receive an error when sending mail to smtp.fau.edu during the change window.
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BANNER XE DB Upgrade 9.17.0 release and co-requisite releases
Description of change: Production Support will be promoting and installing the next version upgrade of the BANNER XE system and all of the updated versions of the Banner XE modules it supports
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: BANNER XE system
Expected End-user impact: The Banner system will be brought down during the actual installation of the code.
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Banner Immunization Change
Description of change: This is a new feature where Transient Students who have fulfilled their Immunization requirement at their home school will automatically have their Immunization (IM) hold released.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Banner
Expected End-user impact: No enduser impact expected
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Banner job scheduling
Description of change: Update SSL certificate Appworx uses to communicate between the Java client and server. The latest version of Java is causing SSL errors with the client’s built in certificate.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Appworx production
Expected End-user impact: The Appworx master/master’s agent will need to be restarted to pick up the changes.
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Banner Data change
Description of change: Change the OA (Orientation Advising) hold to CA (College Advising) hold
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services:
Expected End-user impact: No user impact expected
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AP Invoice SnapLogic Pipeline
Description of change: A new project that runs daily to create invoices in Workday based upon input files from a vendor.
Downtime window start: 6:30 AM
Downtime window end: 7:00 AM
Affected services: None
Expected End-user impact: None
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Koko HPC Cluster
The KOKO NFS server froze this evening and we are working on correcting the problem. We will send out an update shortly.
BHRIC Virtual Desktop outage
A network hardware failure took the BHRIC’s Virtual Desktops offline on Saturday the 5th. We have resolved the issue and are currently testing services to make sure they are online.
Parking Account Errors
It has come to our attention that the Parking account system is experiencing various errors. Users attempting to pay fines, or check the status of their account may receive an error message. If this occurs please try back later.
Posted in Banner and Admin Systems, Uncategorized
Account Self Service Portal Emergency Maintenance
An emergency maintenance is being performed to correct an issue related to Account Self Service and password resets.
During this time you may see a delay in password resets. If you see any errors please retry at a later time. If you continue to have issues please contact the Help Desk for further assistance (561) 297-3999
We apologize for any inconvenience this may cause.
OIT
Posted in Uncategorized