RESOLVED – Workday FAU Production Tenant Experiencing Performance Issues

Workday has alerted us that they found the source of the service degradation issue and have resolved it. We tested and the system is now back to standard performance.

Original Post:

Workday alerted us that they are having issues with Production tenants hosted in their WD1 Data Center. They are trying to determine the root cause so they can restore the service to normal operation. Users may experience slow loading pages, tasks not running, including the home page not loading when logging in. We will continue to monitor Workday’s progress and update this announcement as we receive alerts.

Posted in Uncategorized

Network Registration Upgrade

Network Registration for wireless and wired networks was upgraded this morning. If you experience any issue registering computers, printers or other devices please submit a ticket to the Help Desk.

Posted in Uncategorized

Malwarebytes currently blocking Google

We have identified that our anti-malware software Malwarebytes is currently blocking access to the Google.com domain. We are currently investigating the status and will update as we receive additional information.

Posted in Email, Network and Telecom, Systems, Uncategorized

OIT Systems Maintenance, Thurs. Sept 29 from 12:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 9/29/2022 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Network Registration Upgrade
Description of change: The network registration system and part of the Library’s EZproxy authentication system will be upgraded and migrated to new infrastructure. These upgrades include several features requested by end users at The University. The new features are:
FAUGuest Wireless will support email addresses.
FAUGuest Wireless now supports FAU’s current theme and usability standards
Performance improvements to Network Registration
Downtime window start: 09/22/2022 5:00 AM
Downtime window end: 09/22/2022 5:30 AM
Affected services: Network registration
End-user impact: The FAU Guest network registration system will get a new theme applied and will support email. There should be no other user impact.


Graduate Admissions Update
Description of change: OIT will be migrating the Graduate Admissions Application to new infrastructure.
Downtime window start: 09/22/2022 3:00 AM
Downtime window end: 09/22/2022 7:00 AM
Affected services: Graduate Admissions application and College of Business admissions application
End-user impact: No end-user impact is expected.


Upgrade to International Student Services server
Description of change: OIT will upgrade the server for International Student Services
Downtime window start:09/20/2022 3:30 PM
Downtime window end: 09/20/2022 4:30 PM
Affected services: International Student Services
End-user impact: The server will be offline during the upgrade. As such, services running on the server will not be available.


RedCAP Update
Description of change:
Downtime window start: 09/22/2022 12:00 AM
Downtime window end: 09/22/2022 1:00 AM
Affected services: RedCAP
End-user impact: Service will be offline for everyone during update.


Posted in Research Computing, Systems, Uncategorized

Issues Starting and Joining Zoom Meetings

Issues Starting and Joining Meetings

Zoom is investigating reports of zoom.us being unavailable. Teams are currently investigating the service impacting event.

FAU users can login at https://fau-edu.zoom.us

Posted in Uncategorized, Video Conferencing

OIT Systems Maintenance, Thurs. Sept 15 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/15/2022 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Network Registration Upgrade
Description of change: The network registration system and part of the Library’s EZproxy authentication system will be upgraded and migrated to new infrastructure. These upgrades include several new features: FAUGuest Wireless will support email addresses. FAUGuest Wireless now supports FAU’s current theme and usability standards. Performance improvements to Network Registration.
Downtime window start: 09/15/2022 5:00 AM
Downtime window end: 09/15/2022 5:30 AM
Affected services: Network Registration
End User Impact: The FAU Guest registration system has a new theme and supports email. There should be no other user impact.


Desktop Security Change
Description of change: OIT will be making a security related change to desktops.
Downtime window start: 09/15/2022 8:00 AM
Downtime window end: 09/15/2022 8:00 AM
Affected services: All desktops and laptops joined to the FAU domain.
End User Impact: No end-user impact is expected


REDCap Update
Description of change: REDCap will be offline while the Office of Information Technology performs routine maintenance.
Downtime window start: 09/15/2022 12:00 AM
Downtime window end: 09/15/2022 1:00 AM
Affected services: RedCap
End User Impact: Service will be offline for everyone during update.


Graduate Admissions Update
Description of change: OIT will be migrating the Graduate Admissions Application to new infrastructure.
Downtime window start: 09/15/2022 3:00 AM
Downtime window end: 09/15/2022 7:00 AM
Affected services: Graduate Admissions Application
End User Impact: No end-user impact is expected.


Minor update to Course Entry Quiz submission action
Description of change: OIT will apply updates to better handle course entry submissions that cause authentication check to redirect user to course quiz list instead of error.
Downtime window start: 09/15/2022 5:00 PM
Downtime window end: 09/15/2022 5:30 PM
Affected services: Course Entry Quiz
End User Impact: No end-user impact is expected.


Banner extract program change
Description of change: OIT will update Banner to include VA instructional method in Banner
Downtime window start: 09/15/2022 12:00 AM
Downtime window end: 09/15/2022 5:00 AM
Affected services: Banner
End User Impact: No end-user impact is expected.


Research Computing HPC Cluster Image Update
Description of change: OIT will be applying an image upgrade on the research computing cluster.
Downtime window start: 09/15/2022 8:00 AM
Downtime window end: 09/19/2022 8:00 AM
Affected services: research computing cluster
End User Impact: The cluster scheduling software will reboot each node as they become idle.


Posted in Uncategorized

[Resolved] Dining Services Systems Issues

09/13/2022 – 10:30AM

All services were restored at 9AM this morning. The team has confirmed that all point of sale systems are functional, and access to dining service systems is now restored. The incident is now closed.

ORIGINAL:

We have several dining services systems that are currently experiencing connectivity issues, and are not working correctly. We have identified the source of most of the issues and we are working on it right now.

Posted in Uncategorized

[RESOLVED] REDCap service outage

OIT was informed of a REDCap outage this morning and is actively working on getting this issue fixed.

REDCap is back online as of 10:40 AM

Posted in Uncategorized

[RESOLVED]Banner Production Administrative Forms Issues

Update 8/22/22 1:30PM:

Our team was able to identify the source of the problem, and implemented a fix. For users still experiencing the issue, please close all your browser windows and start a fresh browser session. We have confirmed it works once this is done. If you cannot close down all your browser windows due to work in progress, please use another browser or use the “incognito” option to access Banner until you have time to close everything out.

Original post 8/22/22 12:50PM:

We are investigating issues with our production Banner administrative application. When users open a form they are receiving “Service Invocation Failed” ” Couldn’t access remote service” the team is looking at these issues now and will post more information once we identify the source of the error.

Posted in Uncategorized

Single-sign on delays and errors

We are currently experiencing intermittent issues with single-sign on that may cause delayed logins or errors while logging into services such as Workday and Canvas. We are working on resolving the issue as soon as possible.

We apologize for the inconvenience this may cause.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Uncategorized, Workday