OIT Systems Maintenance, Thurs. Sept. 21 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/21/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Network Maintenance – VPN
Description of change: OIT will be making security changes to all VPN services.
Downtime window start: 09/20/2023 12:00 AM
Downtime window end: 09/20/2023 1:00 AM
Affected services: VPN
End-user impact: If a user is using one of the EOL operating systems (Win 7, Win 8.1, macOS 10.14, and macOS 10.15) they will not be able to connect to VPN and receive an error message to check the OS version.


Network Maintenance – Firewall
Description of change: OIT will be rebooting a firewall.
Downtime window start: 09/20/2023 12:00 AM
Downtime window end: 09/20/2023 3:00 AM
Affected services: Azure SSO, Azure Kubernetes, Azure BigIP, Azure CL Connect, Omeka web server, Azure PD Smart Cop
End-user impact: SSO and other Azure hosted services will be unavailable.


Server Maintenance
Description of change: OIT is making a secure web (https) setting change to comply with policy requirements
Downtime window start: 09/21/2023 6:00 AM
Downtime window end: 09/21/2023 6:15 AM
Affected services: Banner web virtual hosts
End-user impact: No end-user impact is expected.


Grants Era Portal Maintenance
Description of change: Maintenance work will be done on the Division of Research Grants Era Portal web application. Identified software will be removed from the server that hosts this web application.
Downtime window start: 09/21/2023 9:00 AM
Downtime window end: 09/21/2023 10:00 AM
Affected services: Grants Era portal
End-user impact: Division of Research users


Deploy Load jobs of CLT test scores
Description of change: New jobs and modifications to the EDI process will be implemented to load CLT test scores to Banner.
Downtime window start: 09/21/2023 12:00 AM
Downtime window end: 09/21/2023 12:05 AM
Affected services: Banner and EDI jobs
End-user impact: Applicants who have taken CLT test will have their scores loaded to Banner


Banner program change
Description of change: OIT will apply Fall update for Banner FA counselor function.
Downtime window start: 09/21/2023 12:00 AM
Downtime window end: 09/21/2023 1:00 AM
Affected services: Banner Financial Aid
End-user impact: No end-user impact is expected


Execute purge process for five tables in Production
Description of change: Ellucian, a third-party vendor, will execute the purge process to remove data older than 280 days from five tables in Banner Production.
Downtime window start: 09/21/2023 12:00 AM
Downtime window end: 09/21/2023 7:00 AM
Affected services: Banner
End-user impact: No end-user impact is expected


Posted in Uncategorized

Resolved – Single Sign On (SSO) Service Interruption

Update:

Our single sign on (SSO) service is now fully restored and working as intended. If you have any issues with services, just close all your browser windows and re-try logging in. Thank you.

Original Post:

We have detected an issue with our single sign on (SSO) service where users may be getting a 503 error and not able to sign-in to new applications. Our single sign on service is now routing to a backup location. Users may need to close all browser windows and start a new session to ensure they can login correctly. Users already logged into applications, should not be impacted. We are now working towards restoring our main services for single sign on. We apologize for the inconvenience.

Posted in Uncategorized

Success Network (EAB Navigate) is currently experiencing slow response times.

The Success Network (EAB Navigate) system is currently experiencing slow loading of search results and reports. The vendor has been notified and we will post an update as we have additional information.

Posted in Banner and Admin Systems, Systems, Uncategorized

Touchnet – Banner connection issue

We are currently experiencing issues with the connection between Banner and Touchnet payment system. Payments are being processed successfully, however due to the connection issue, student payments and changes may not be accurately reflected in the Student Account Balance in the Touchnet and Student Self Service portals.

We are currently working with Touchnet to identify and resolve the issue and apologize for any inconvenience this may have caused.

Posted in Banner and Admin Systems, Uncategorized

[RESOLVED]Success Network (EAB Navigate) is currently experiencing slowness.

The Success Network (EAB Navigate) system is currently experiencing slow loading and navigating within the system. The vendor has been notified and we will post an update as we have additional information.

OIT

Posted in Educational Technologies, Systems, Uncategorized

Resolved – Banner Services Unavailable

8/20/23 3:01PM:

Services are now restored.

Original Message:

At around 12:00PM today Banner services experienced an interruption. We are working with our Managed Services Provider to restore services as soon possible.

Posted in Uncategorized

[Completed]OIT Network Maintenance

OIT will be performing network maintenance affecting all campuses wireless and Boca campus wired services on Tues August 15th from 6:00 a.m. until 7:00 a.m. During this maintenance window, there will be limited internet and access to campus technology services will be interrupted.

Posted in Uncategorized

RESOLVED – Ellucian Banner (Self-service/Admin) Production Service Unavailable

Update 8/14/23 9:33AM:

The Ellucian team resolved the issue with all Banner services. Users should now be able to log back into services and process any requests that were previously failing. The OIT team is also working on restarting all jobs and processes that may have failed due to this issue. All services are now reported to be restored.

Original Post:

Our Ellucian Banner system is currently experiencing issues, all applications related to Banner are impacted: Banner Admin, Banner Self-Service, Workflow, etc.

Users may see error messages stating that records cannot be inserted. We have raised a priority 1 case with our Ellucian Managed Services Provider and they are working at identifying the problem and will restore the service as quickly as possible.

We apologize for the inconvenience.

Thank you.

Posted in Uncategorized

RESOLVED: Some Mediasite Catalog Presentations Unavailable

The issue preventing some users from accessing Mediasite Catalog presentations has been resolved.

Tagged with: ,
Posted in Canvas / LMS, Educational Technologies, Lecture Capture, Uncategorized

New MYFAU design launches 7/31/23 4am-6am

UPDATE: Icons are now loading properly. Also, if you receive “Persona not found” in the MYFAU Mobile app, please select “Switch to the default persona”

UPDATE: Some icons are not loading properly and we are working to resolve as soon as possible. Also, if you receive “Persona not found” in the MYFAU Mobile app, please select “Switch to the default persona”

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MYFAU will launch a redesign from 4am-6pm. During this time some pages may not load or show an error while we make the changes. Please clear your browsers cache if you experience an error after 6am. FAU | Clear Your Cache Also, if you have any bookmarks saved and the page is not properly loading, please visit https://myfau.fau.edu

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Systems, Uncategorized