UPDATE: The emergency maintenance has been completed and the OIT help desk system is back online.
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The OIT Help Desk ticketing system is currently unavailable due to emergency maintenance performed by the vendor. We expect the system to be back online momentarily.
OIT
We have identified an issue with the Attestation reports updating properly. Please disregard the overdue email notifications you may have received. We are working to resolve as soon as possible.
OIT
[RESOLVED] The TouchNet payment processing system will be undergoing maintenance -Starting from 3:00am to 7:00am (EST) Friday, October 23th. This affects student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services. We expect all systems to be back online no later than 7:00 am (EST) that morning. When the system is back up and ready to go, we will notify you. You may wish to place warnings on your website, or take your store offline. If this scheduled downtime creates a conflict for your operations, please feel free to contact us at FIS@fau.edu for further discussion. Expected End-user impact: During this time all student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services will be unavailable during this maintenance cycle.
We have identified the issue and it has been resolved. Please reboot your laptop or home computer, connect to VPN, and then try to Remote Desktop to your computer again.
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We are receiving multiple reports of users unable to remotely connect (Remote Desktop) to computers on campus. We are currently investigating and will update once we have more information.
OIT
Global CenturyLink internet Outage may affect access to some FAU services such as Workday and Duo Mobile. It appears to be impacting Comcast/Xfinity customers with some services.
We are monitoring the situation and will update as soon as more information is available.
OIT
Due to a problem with the Parking servers site https://parking.fau.edu is not accessible. We are working to resolve is issue and expect it to return to service in the next hour or two.
At this time we have identified an issue with accessing our Duo Administration site and there may be delays or timeouts with other Duo authentications, such as push notifications and SMS authentications.
Please see the status provided by Duo:
We are currently investigating an issue with authentication delays, timeouts, and issues loading the Duo Authentication Prompt iframe on multiple deployments. We are working to correct the issue as soon as possible.
We will update this status once more information is available.
OIT
This automation will allow the system to routinely pick up Undergraduate Parchment transcripts and import them into OnBase. Once the transcript is in OnBase, it will undergo a matching process and update the respective checklist item in the SAAADMS, BANNER applicant record.
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 08/06/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Server Maintenance
Description of change: OIT will be moving a virtual server to new hardware.
Downtime window start: 8/6/2020 3:00 AM
Downtime window end: 8/6/2020 6:00 AM
Affected services: Jira and Confluence (jira.fau.edu and kb.fau.edu)
Expected End-user impact: During this time, services listed will be unavailable. Users may also lose their work if it was entered after the clone was created.
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Restrict SharePoint/OneDrive shareable links expiration
Description of change: OIT will be restricting SharePoint/OneDrive shareable links to a 30 day validity
Downtime window start: 8/6/2020 3:00 AM
Downtime window end: 8/6/2020 3:05 AM
Affected services: SharePoint, Onedrive
Expected End-user impact: During this time, there is no end-user impact. After the change, users will only be allowed to make a shareable link for OneDrive/SharePoint with a validity of up to 30 days
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Enable endpoint encryption on OIT managed devices
Description of change: OIT will be enabling Bitlocker on OIT managed clients
Downtime window start: 8/6/2020 3:00 AM
Downtime window end: 8/6/2020 3:05 AM
Affected services: Client devices
Expected End-user impact: During this time, no end-user impact is expected.
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Software Update (OnBase)
Description of change: OIT is updating the program used for accessing the Onbase Document Management System
Downtime window start: 8/6/2020 6:00 AM
Downtime window end: 8/6/2020 7:00 AM
Affected services: OnBase Document Management System
Expected End-user impact: During this time, no end-user impact is expected
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