OIT Systems Maintenance, Thurs. July 19 from 5:00AM to 6:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 7/19/2018 from 5:00 AM to 6:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Identity Mangement
Description of change: Adding additional support for Canvas and Banner Security accounts.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: ​Identity Mangement
Affected systems: ​boc22oimp1, boc22oimp2
Expected End-user impact: ​Users of Canvas and Banner Security accounts should see improved seamless support for their accounts. No additional action is required by these users.

Posted in Systems, Uncategorized

[Completed] Mediasite scheduled outage

The scheduled maintenance of the Mediasite system is now complete and the service is available.

Posted in Uncategorized

OIT Systems Maintenance, Thurs. July 5 from 3:00AM to 8:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 7/5/2018 from 3:00 AM to 8:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server Upgrade and Maintenance
Description of change: OIT will be upgrading the components of several systems to resolve bugs and add support for newer hardware.​
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected Services: ADFS, Shibboleth, Banner DR​
Affected systems: andisecbigipnw, dhcpnwrdc1, dnsnw1, ds2p, eprintnw, exchangeca04, exchangemb05, jenkins, ldapnw1-el6, lintalon1nw, lists, madcatdr, metadatadr, nautilus, nwadfs, nwadfs.fau.cc, nwadfsp, nwadfsp.fau.cc, nwchessboard, nwdns, nwmgmt, nwmssql11, nwmssql12, nwnasmvi, nwoudd01, nwoudp01, nwoudt01, nwoudt02, nwrdcbanxe01, nwrdcbanxe02, nwrdcbanxe03, nwrdcbanxe04, nwrdcbanxe05, nwrdcnaconv, nwrdcoimp1, nwrdcoimp2, nwrdcoimwebp1, nwrdcoimwebp2, nwrdcora01, nwrdcuachieve1, nwrdcvcenter1, nwrdslic, sctformsdr, sctformsdr2, shibboleth3p, talonnw, wordpressnw​
Expected End-user impact: No end user impact is expected​

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Library fileserver maintenance
Description of change: The library’s file server will undergo hardware maintenance
Downtime window start: 6:00 AM
Downtime window end: 6:30 AM
Affected services: All file shares on boc22libfs
Affected systems: boc22libfs
Expected End-user impact: file shares on boc22libfs will be unavailable during the window

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Change Mail Transport Rule
Description of change: OIT will be making a change to the College of Medicine’s mail transport rule.
Downtime window start: 8:00 AM
Downtime window end: 8:00 AM
Affected services: Exchange Online / Office 365 mail
Affected systems: Exchange Online / Office 365 mail
Expected End-user impact: None.

Posted in Email, Systems, Uncategorized

[RESOLVED] Tuition payments currently unavailable

The payment system is back up and tuition payments can now be made. The payment deadline has been extended until July 3rd.

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At this time, we have identified an issue with tuition payments. We have notified the vendor and are further investigating.

We will post an update as soon as we have additional information regarding an ETA.

We apologize for any inconvenience.

OIT

 

 

Posted in Banner and Admin Systems, Uncategorized

TutorTrac Maintenance

TutorTrac will be unavailable due to vendor maintenance on Friday 06/15/18 from 04:15 P.M. to 8:15 P.M (EST). During these 4 hours, the system will be unreachable and the site will generate an error.

Posted in Uncategorized

Starfish Vendor Maintenance

The Starfish Advising Software (aka Success Network) will be unavailable due to vendor maintenance on Saturday 06/16/18 from 12:15 A.M. to 8:15 A.M (EST). During these 8 hours, the system will be unreachable and the site will generate an error.

Posted in Uncategorized

[RESOLVED] Intermittent single-sign on issues

Early this morning we experienced issues with single sign on. This affected several of our services such as Banner and FAU Self-Service.

The issue has been resolved and all services should be accessible at this time. If you continue having issues please contact the OIT Help Desk 561.297.3999.

We apologize for the inconvenience this may have caused.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Google App Status Feed, Instructional Technologies, Network and Telecom, Systems, Uncategorized, Workday

[RESOLVED] Account Self-Services portal unavailable

UPDATE:

The issue with the FAU Account Self-Services portal has been resolved. The portal functionality has been restored and is fully functional.

 

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We are currently experiencing an issue with the FAU Account Self-Services portal (accounts.fau.edu). At this time, functionality is limited and we recommend trying back once the issue has been resolved.  Our team is working on resolving the issue as soon as possible.

We apologize for the inconvenience.

OIT

 

Posted in Uncategorized

OIT Systems Maintenance, Thurs. May 17 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/17/2018 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Undergraduate Admissions Application Updates
Description of change: ​​Releasing updates to the Undergraduate Admissions application for Self-Reported Exam Scores and Post-Secondary Institutions
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Apply.fau.edu (Undergraduate Admissions Application)
Affected systems: Undergraduate app servers
Expected End-user impact: During this time, the Undergraduate Admissions Application will be unavailable.

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Posted in Systems, Uncategorized

[Completed] Emergency MyFAU Maintenance

MyFAU is being restarted to resolve some erroneous messages that may pop up during logon

 

Posted in Educational Technologies, Email, Systems, Uncategorized