[RESOLVED]OARS – Currently not accessible to users

OARS is currently experiencing an outage. OIT is working to get the system up as quickly as possible.

Posted in Uncategorized

OIT Systems Maintenance, Thurs. May 23 from 3:00AM to 7:00AMm

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/23/2019 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Storage Maintenance
Description of change: OIT will be moving backend NetApp storage to two new switches
Downtime window start: 2:00 AM
Downtime window end: 7:00 AM
Affected services: ALL SERVICES WILL BE UNAVAILABLE except the following:
DNS
LDAP
DHCP
Single Sign On
Active Directory
Main FAU web page
Expected End-user impact: During this time, most services except the ones mentioned above will be unavailable for a few hours.

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Single Sign On Maintenance for Testing Center
Description of change: OIT is updating the single sign on (SSO) system to improve the user experience in the testing center. ​
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Single Sign On and all dependent services
Affected systems: Shibboleth
Expected End-user impact: During this time, no end-user impact is expected. After the change, single-sign on will not prompt for 2Factor when users access Canvas from the testing center.

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uAchieve Maintenance
Description of change: Updating student queries file in uAchieve production.
Downtime window start: 6:00 AM
Downtime window end: 6:30 AM
Affected services: uAchieve production
Affected systems: uAchieve server
Expected End-user impact: During this time, the uAchieve degree auditing/planning system will be unavailable.

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Banner Maintenance
Description of change: OIT will make changes to reduce the complexity of UDCID generation in Banner by removing Banner Enterprise Identity Services and replacing with database triggers.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: No downtime for any services
Affected systems: No downtime for any systems
Expected End-user impact: During this time, no end-user impact is expected.

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Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Network and Telecom, Systems, Uncategorized, Video Conferencing, Workday

Storage Switch Replacement – Thurs. May 23 from 2:00AM – 6:00AM

OIT will be doing a much needed storage switch replacement during our regular maintenance window on Thursday, May 23 from 2:00AM to 6:00AM.  The maintenance will be disruptive in nature and will affect most, if not all, servers (physical/virtual) and services that OIT manages. 

Critical services such as DNS, DHCP, SSO, AD as well as cloud based services such as TeamDynamix, Workday and Canvas will be online.  OIT will update this post when maintenance is complete or should any issues arise during this time.

We apologize for any inconvenience this may cause.

OIT

 

Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Network and Telecom, Systems, Uncategorized, Video Conferencing, Workday

[RESOLVED] Chartwells currently unable to accept credit cards on Boca campus

The issue affecting credit cards at Chartwells locations on the Boca campus has been resolved.

Posted in Uncategorized

Chartwells currently unable to accept credit cards on Boca campus

Chartwells is currently unable to accept credit cards on the Boca Raton Campus due to a hardware failure.

We are working to resolve as soon as possible and apologize for any inconvenience.

OIT

Posted in Network and Telecom, Uncategorized

OIT Systems Maintenance, Thurs. May 9 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/09/2019 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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MYFAU Persona Maintenance
Description of change: OIT will do an icon refresh and adding personas in the backend in preparation for executive education section launch in a few weeks.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: MYFAU
Affected systems: MYFAU website and mobile app
Expected End-user impact: During this time, some pages take a bit longer to refresh while design changes are pushed. Most changes will be more noticeable on the mobile app where caching takes a bit to catch up.

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BHRIC Server upgrade from Windows 2012R2 to Windows 2019
Description of change: OIT will upgrade the BHRIC servers to newest version of Windows Server.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Services on jup​17-s-profile
Affected systems: jup17-s-profile​.med.ad.fau.edu
Expected End-user impact: During this time, no end-user impact is expected.

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REDCap upgrade
Description of change: OIT will upgrade the redcap research tool to the latest stable release. ​
Downtime window start: 5:00 AM
Downtime window end: 6:00 PM
Affected services: Redcap​
Affected systems: redcap
Expected End-user impact: During this time, Redcap will be offline from 5 am – 6 am​ while the database is upgraded.

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Posted in Uncategorized

[RESOLVED] STARFISH – Currently not accessible to users

The Success Network (Starfish) is currently experiencing an outage. OIT is working with the vendor to get the system up as quickly as possible.

Posted in Educational Technologies, Systems, Uncategorized

OIT Systems Maintenance, Thurs. 4/18 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/18/2019 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Oracle Server Maintenance
Description of change: OIT will be applying the latest Oracle quarterly patch updates to the production ​databases.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Banner production, Oracle Identity Manager production, Appworx production, IEA warehouse
Affected systems: Banner, Oracle databases
Expected End-user impact: During this time, services that listed above will be unavailable at times during the maintenance window.​

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Server Maintenance
Description of change: OIT will be performing server maintenance.
Downtime window start: 6:00 AM
Downtime window end: 7:00 AM
Affected services: Internal DNS at all campuses
Affected systems: DNS
Expected End-user impact: During this time, no end user impact is expected

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HPC DNS Server Upgrade
Description of change: OIT will be replacing the HPC.fau.edu DNS infrastructure​
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: hpc.fau.edu only​
Affected systems: hpc servers including koko, kokosec
Expected End-user impact: During this time, DNS settings may change for a short time while we perform the forced update to sync time to live.

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Microsoft SQL Server Maintenance
Description of change: OIT will be Installing Windows Management Framework 5.1, Powershell 5, and .NET 4.7.1 on nodes associated with the boc22mssqloit SQL cluster​
Downtime window start: 6:00 AM
Downtime window end: 7:00 AM
Affected services: Any services using boc22mssqloit as a data source.​
Affected systems: MS SQL server ​
Expected End-user impact: During this time, services using this data source may go offline during restarts​.

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Posted in Banner and Admin Systems, Systems, Uncategorized

Account Self Service Portal Emergency maintenance

An emergency maintenance is being performed to correct an issue related to Account Self Service and password resets.

During this time you may see a delay in password resets. If you see any errors please retry at a later time. If you continue to have issues please contact the Help Desk for further assistance (561) 297-3999

We apologize for any inconvenience this may cause.

OIT

Posted in Uncategorized

Banner Self-Service is unavailable at this time ** Update

Banner Self-Service is unavailable at this time due to an Emergency Upgrade. We are currently installing the upgrades, however the process will take longer than we anticipated.  The estimated time it should be back is now around 11AM.

We apologize for any inconvenience.

Office of Information Technology

Update : 4/11/19 11:15AM

Banner Self-Service is now operational.  Sorry for the inconvenience.

Thank You.

Posted in Banner and Admin Systems, Systems, Uncategorized