[COMPLETED]Equipment upgrade

OIT will be performing proactive maintenance on core network equipment from 5:30 a.m. until 7:00 a.m. on ​9/18 and 9/19

​Tuesday:

Davie, FTL, NWRDC, Seatech

Wednesday:

HBOI,Jupiter, Boca BHRIC

Network connectivity within these campuses and to the internet will be affected for 10-15 minutes while affected equipment reboots

Posted in Uncategorized

Office 365 intermittent issues

There appears to be some intermittent issues accessing Office 365 services at this time. We are monitoring the status with Microsoft and will post any updates as we receive them.

 

Update from Microsoft:

User impact:

Users may be unable to authenticate or connect to the Office 365 service.

Latest message:

Title: Unable to access Office365 services User Impact: Users may be unable to authenticate or connect to the Office 365 service. Current status: We’ve determined that a data center issue caused a subset of the Office 365 service to become degraded. We’re connecting some of the affected services to an alternate infrastructure, while remediating the underlying issue within the datacenter. Scope of impact: Impact is specific to a subset of users who are served through the affected infrastructure. Start time: Tuesday, September 4, 2018, at 9:09 AM UTC Preliminary root cause: A data center issue caused a subset of the Office 365 service to become degraded.

OIT

Posted in Email, Systems, Uncategorized

[RESOLVED] Issue with Single-Sign On (SSO)

Issue has been resolved. You now should be able to log in to FAU services.

 

OIT

 

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We are currently experiencing issues with single-sign on. This impacts services such as Workday, MYFAU and Canvas. We are working on resolving the issue as soon as possible.

We apologize for the inconvenience this may cause.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Uncategorized

[RESOLVED]Password Changes/resets currently delayed

Issue has been resolved. Password changes and resets are back to normal.

 

OIT

 

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We are currently experiencing issues with Password changes/resets. We recommend holding off changing your password until further notice.

We are working quickly to resolve as soon as possible.

We appreciate your patience during this time.

OIT

Posted in Email, Systems, Uncategorized, Workday

OIT Systems Maintenance, Thurs. July 19 from 5:00AM to 6:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 7/19/2018 from 5:00 AM to 6:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Identity Mangement
Description of change: Adding additional support for Canvas and Banner Security accounts.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: ​Identity Mangement
Affected systems: ​boc22oimp1, boc22oimp2
Expected End-user impact: ​Users of Canvas and Banner Security accounts should see improved seamless support for their accounts. No additional action is required by these users.

Posted in Systems, Uncategorized

[Completed] Mediasite scheduled outage

The scheduled maintenance of the Mediasite system is now complete and the service is available.

Posted in Uncategorized

OIT Systems Maintenance, Thurs. July 5 from 3:00AM to 8:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 7/5/2018 from 3:00 AM to 8:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server Upgrade and Maintenance
Description of change: OIT will be upgrading the components of several systems to resolve bugs and add support for newer hardware.​
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected Services: ADFS, Shibboleth, Banner DR​
Affected systems: andisecbigipnw, dhcpnwrdc1, dnsnw1, ds2p, eprintnw, exchangeca04, exchangemb05, jenkins, ldapnw1-el6, lintalon1nw, lists, madcatdr, metadatadr, nautilus, nwadfs, nwadfs.fau.cc, nwadfsp, nwadfsp.fau.cc, nwchessboard, nwdns, nwmgmt, nwmssql11, nwmssql12, nwnasmvi, nwoudd01, nwoudp01, nwoudt01, nwoudt02, nwrdcbanxe01, nwrdcbanxe02, nwrdcbanxe03, nwrdcbanxe04, nwrdcbanxe05, nwrdcnaconv, nwrdcoimp1, nwrdcoimp2, nwrdcoimwebp1, nwrdcoimwebp2, nwrdcora01, nwrdcuachieve1, nwrdcvcenter1, nwrdslic, sctformsdr, sctformsdr2, shibboleth3p, talonnw, wordpressnw​
Expected End-user impact: No end user impact is expected​

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Library fileserver maintenance
Description of change: The library’s file server will undergo hardware maintenance
Downtime window start: 6:00 AM
Downtime window end: 6:30 AM
Affected services: All file shares on boc22libfs
Affected systems: boc22libfs
Expected End-user impact: file shares on boc22libfs will be unavailable during the window

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Change Mail Transport Rule
Description of change: OIT will be making a change to the College of Medicine’s mail transport rule.
Downtime window start: 8:00 AM
Downtime window end: 8:00 AM
Affected services: Exchange Online / Office 365 mail
Affected systems: Exchange Online / Office 365 mail
Expected End-user impact: None.

Posted in Email, Systems, Uncategorized

[RESOLVED] Tuition payments currently unavailable

The payment system is back up and tuition payments can now be made. The payment deadline has been extended until July 3rd.

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At this time, we have identified an issue with tuition payments. We have notified the vendor and are further investigating.

We will post an update as soon as we have additional information regarding an ETA.

We apologize for any inconvenience.

OIT

 

 

Posted in Banner and Admin Systems, Uncategorized

TutorTrac Maintenance

TutorTrac will be unavailable due to vendor maintenance on Friday 06/15/18 from 04:15 P.M. to 8:15 P.M (EST). During these 4 hours, the system will be unreachable and the site will generate an error.

Posted in Uncategorized

Starfish Vendor Maintenance

The Starfish Advising Software (aka Success Network) will be unavailable due to vendor maintenance on Saturday 06/16/18 from 12:15 A.M. to 8:15 A.M (EST). During these 8 hours, the system will be unreachable and the site will generate an error.

Posted in Uncategorized