[Resolved] Zoom – A subset of users are unable to join meetings/webinars

This issue is now resolved.

Posted in Uncategorized

Zoom – A subset of users are unable to join meetings/webinars

Zoom has seen increased error reports while joining meetings/webinars on the US east coast and is investigating

Posted in Uncategorized

[RESOLVED] TouchNet Systems Maintenance, Friday, March 26th from 3:00AM to 7:00AM

The TouchNet payment processing system will be undergoing maintenance -Starting from 3:00am to 7:00am (EST) Friday, March 26th. This affects student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services. We expect all systems to be back online no later than 7:00 am (EST) that morning. When the system is back up and ready to go, we will notify you. You may wish to place warnings on your website, or take your store offline. If this scheduled downtime creates a conflict for your operations, please feel free to contact us at FIS@fau.edu for further discussion. Expected End-user impact: During this time all student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services will be unavailable during this maintenance cycle.

Posted in Uncategorized

[RESOLVED] – Help desk system – Service interruption

**UPDATE**

This morning we received confirmation from Teamdynamix that this issue has been resolved and services have been fully restored.

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Teamdynamix is experiencing issues with their DNS provider. This may cause issues connecting to helpdesk.fau.edu and helpdesk.fau.edu/tdnext.

We will update this post as more information becomes available.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Research Computing, Systems, Uncategorized, Workday

Service outages reported for Microsoft 365

Microsoft is currently experiencing issues with their Azure and Office 365 services. Teams calls/meetings may fail amongst other things. Microsoft is working to resolve the issue

Thank you

Systems

Posted in Uncategorized

[Resolved] Mediasite Channels and Catalogs unavailable

Access to Mediasite Channels and Catalogs has been restored.

Posted in Uncategorized

Mediasite Catalogs unavailable

Currently Mediasite catalogs and channels may not be available. Direct presentation links appear to be working. OIT and the vendor are working to remedy this issue.

Posted in Uncategorized

[Resolved] WebEx recordings unavailable

Cisco has completed it extended maintenance and recordings in WebEx are available again.

Posted in Uncategorized

[Resolved] FAU experiencing internet issues

UPDATE: The issue has been resolved and users should be able to connect without issues now.

 

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FAU is currently experiencing internet  problems that may make it hard or slow to connect to systems and sites. It is being investigated and will post an update when we have more information.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Research Computing, Systems, Uncategorized

RESOLVED – TutorTrac Unavailable

**UPDATE – RESOLVED**

TutorTrac has been restored to full service. All related systems and applications should be functioning as usual.

OIT

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We’re currently investigating reports of a service interruption with TutorTrac.

We apologize for any inconvenience and will post another update as soon as we learn more.

OIT

Posted in Uncategorized