BHRIC Virtual Desktop outage

A network hardware failure took the BHRIC’s Virtual Desktops offline on Saturday the 5th. We have resolved the issue and are currently testing services to make sure they are online.

Posted in Email, Instructional Technologies, Network and Telecom, Systems, Uncategorized

Parking Account Errors

It has come to our attention that the Parking account system is experiencing various errors. Users attempting to pay fines, or check the status of their account may receive an error message. If this occurs please try back later.

Posted in Banner and Admin Systems, Uncategorized

Account Self Service Portal Emergency Maintenance

An emergency maintenance is being performed to correct an issue related to Account Self Service and password resets.

During this time you may see a delay in password resets. If you see any errors please retry at a later time. If you continue to have issues please contact the Help Desk for further assistance (561) 297-3999

We apologize for any inconvenience this may cause.

OIT

Posted in Uncategorized

OIT Systems Maintenance, Thurs. Sept. 19 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/19/2019 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Database Maintenance
Description of change: OIT will be applying an Oracle upgrade to MSOP​ production database​. Several services and systems will be affected by this maintenance. Please see list of affected services below.
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services:
ACH or VPAS
Mandatory Course Entry Quiz
accounts.fau.edu – Accounts Self Service
Canvas e-Grades
FAUGuest  – Wireless network authentication for guests
4P Configurations – Admissions Status, Znumber page, ssoauth.fau.edu/*, egrades.fau.edu/*
Group Management – grouper
Phonebill application pre latest system
Password expiration
Network registration, talon.fau.edu/netreg, talon.fau.edu/networkregistrationadmin
Frevvo
New undergrad – Undergraduate Admissions
Owlapp – Graduate Admissions
Residency Project
OwlDone
Expected End-user impact: During this time, services listed above will be unavailable at times.

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Account Self Service Updates
Description of change: Installing patches and updates to backend services.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Accounts Self Service – https://accounts.fau.edu, User Manager (um)
Expected End-user impact: During this time, no end-user impact is expected. We will be doing rolling restarts to ensure that services are available.

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Touchnet Maintenance
Description of change: OIT will be installing the latest version of the BannerConnect component of Touchnet.
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: Touchnet Payment services
Expected End-user impact: During this time, no end-user impact is expected.

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Database Maintenance
Description of change: OIT will  be applying the latest patch set to all production databases.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Banner production, Appworx, Harvest, ODS, FAU Warehouse, IEAP instance, WebFOCUS/ReportCaster
Expected End-user impact: During this time, the services listed above will be temporarily offline while the patches are applied.

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BHRIC Profile Server replacement
Description of change: One of the home directory servers used by the biomedical research information core has experienced a software failure in windows which prevents it from starting the windows login service. While this is still functional we must replace the server to resolve the issue without substantial downtime. During this maintenance period we will be adding the new server to the DFS cluster.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: BHRIC home directories and group directories​
Expected End-user impact: During this time, no end-user impact is expected.

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Banner Table update
Description of change: OIT will be updating the SWRRULE table per the Registrar’s office request
Downtime window start: 3:00 AM
Downtime window end: 3:30 AM
Affected services:   SWRRULE table in Banner
Expected End-user impact: During this time, no end-user impact is expected.

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Banner Table update
Description of change:  OIT will be updating the SORXREF Table
Downtime window start: 3:00 AM
Downtime window end:  3:30 AM
Affected services: SORXREF table in Banner
Expected End-user impact: During this time, no end-user impact is expected.

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Security Update on Frevvo Filesystem Server
Description of change: OIT will be updating  Tomcat to the latest version on Frevvo’s Filesystem Connector Server​ to patch Security Vulnerabilities.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Frevvo Filesystem Connector
Expected End-user impact: During this time, there will be minimal downtime document submissions to Andi and Andisec drives.

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Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Uncategorized

[Resolved] Research Computing Data Transfer nodes offline

The bellow issue has been resolved and the service restored.

[RESOLVED] Due to a software issue on our data transfer nodes this service is temporarily offline. We are rebuilding the Windows file share service and hope to have it online by the end of the day.

Posted in Network and Telecom, Systems, Uncategorized

[Resolved] BHRIC Virtual Desktop Infrastructure downtime

The Biomedical Health Research Informatics Core experienced an error that prevented virtual desktops being rebooted, started, or migrated. The error occurred between 7:00 – 7:50 am August 22 and appears to have been resolved. For more information please contact the Research Computing team.

Posted in Educational Technologies, Network and Telecom, Systems, Uncategorized

Owl Apps login issue: Google Services “Something went wrong”

Google status shows the following:

2:50 PM
Description:

We are investigating a potential issue with signing into Google services.

We will provide more information by Monday, 2019-08-19 12:45 US/Pacific.

How to diagnose:

Users may have issues signing into Google services. They may receive the error “Something went wrong. Sorry, something went wrong there. Try again.”

Workaround:

There’s no workaround available at this time, but we’ll let you know if we learn of one.

Posted in Educational Technologies, Email, Instructional Technologies, Systems, Uncategorized

[RESOLVED] Starfish – Down

Starfish is currently down and we are working with Hobsons to resolve the issue.

Posted in Uncategorized

OIT Systems Maintenance, Thurs. July 25 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/25/2019 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Shutting down legacy server (Blackboard)
Description of change: OIT will be shutting down the Blackboard webservers​ that are no longer in use.
Downtime window start: 10:00 AM
Downtime window end: 11:00 AM
Affected services: Blackboard​
Expected End-user impact: During this time, no end-user impact is expected.

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Canvas subaccount fix
Description of change: OIT will apply a fix for subaccount query for import into canvas
Downtime window start: 12:00 AM
Downtime window end: 12:00 AM
Affected services: ​Canvas import job
Expected End-user impact: During this time, no end-user impact is expected.

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REDcap upgrade
Description of change: OIT will be upgrading the REDCap data collection tool to the latest long term supported release.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: REDCap​
Expected End-user impact: During this time, REDCap will be unavailable. ​

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Posted in Banner and Admin Systems, Instructional Technologies, Systems, Uncategorized

BHRIC Health System Experiencing Issues

Following this weekend’s network updates, the BHRIC Health System is experiencing connectivity issues. Users may have difficulty logging in to VDIs and Servers. The team is working diligently to restore services to normal operation. We will update as progress continues.

Posted in Uncategorized