Our production WebFocus service is currently experiencing issues, this includes Leap Ahead. Users are getting a message “The resource did not process correctly”.
OIT Maintenance Notification – July 7–15, 2026
OIT Maintenance Notification – July 7–15, 2026
The Office of Information Technology (OIT) will be performing routine systems maintenance, including but not limited to server reboots, security updates, configuration changes, and infrastructure upgrades during approved maintenance windows. The following systems and services may be impacted:
OWLDone and SPOT Server Maintenance
Description of Change:
OIT will be performing server maintenance that will require downtime for OWLDone and SPOT.
Change Window Start: July 7, 2026, 10:00 PM
Change Window End: July 8, 2026, 12:00 AM
Affected Services:
- OWLDone
- SPOT
Expected End-User Impact:
Faculty and students may be unable to access OWLDone and SPOT during the maintenance window.
Banner Access Management Maintenance
Description of Change:
OIT will be making configuration changes to Banner Access Management and related database tables.
Change Window Start: July 7, 2026, 5:00 PM
Change Window End: July 7, 2026, 6:00 PM
Affected Services:
- Banner Access Management
- Database tables GURUOBJ and GURUCLS
Expected End-User Impact:
No end-user impact is anticipated.
Enterprise Systems Server Maintenance
Description of Change:
OIT will be performing server maintenance affecting several enterprise applications and services. Some applications may experience intermittent outages while UAchieve will be unavailable.
Change Window Start: July 8, 2026, 10:00 PM
Change Window End: July 9, 2026, 12:00 AM
Affected Services:
- UAchieve
- MyOwl Services
- Owl KPIs
- Owl Docs
- Owl Files
- Undergraduate Application
- Non-Degree Application
- Egrades
- Owl Residency Portal
- Personal Information Services
- Owl Admin Pages
- Course Entry Quiz
- Textbook Attestation
Expected End-User Impact:
Users may experience intermittent service interruptions. UAchieve will be unavailable during the maintenance window.
Banner Maintenance
Description of Change:
OIT will be performing scheduled maintenance on Banner.
Change Window Start: July 9, 2026, 12:00 AM
Change Window End: July 9, 2026, 7:00 AM
Affected Services:
- Banner Admin
- Banner APIs
- Banner Self-Service
Expected End-User Impact:
Banner Admin and Banner Self-Service will be unavailable during the maintenance window.
Server Security Maintenance
Description of Change:
OIT will be applying incremental security updates to several web servers.
Change Window Start: July 9, 2026, 4:00 AM
Change Window End: July 9, 2026, 4:30 AM
Affected Services:
- assessment.fau.edu
- crosswalk.fau.edu
- grademan.fau.edu
- SoftLic.fau.edu
- techfee.fau.edu
- transient.fau.edu
- iss.fau.edu
Expected End-User Impact:
No end-user impact is expected.
Wireless Authentication Changes – Jupiter and Harbor Branch
Description of Change:
OIT will be updating the authentication method for the eduroam and WPA2 wireless networks.
Change Window Start: July 9, 2026, 6:00 AM
Change Window End: July 9, 2026, 7:00 AM
Affected Services:
- eduroam wireless network
- WPA2 wireless network
Expected End-User Impact:
Users may be prompted to re-authenticate their wireless devices.
Banner Database Account Maintenance
Description of Change:
Several Banner database accounts will be temporarily disabled as part of maintenance activities and subsequently re-enabled.
Change Window Start: July 9, 2026, 10:00 AM
Change Window End: July 9, 2026, 11:00 AM
Affected Services:
- Applications and integrations utilizing affected Banner database accounts
Expected End-User Impact:
Integrations or applications using the affected accounts may experience temporary interruptions until the accounts are restored.
Desktop Access Changes – Administrative Departments
Description of Change:
OIT will be implementing desktop access changes for select administrative departments, including the removal of the Duo login window at Windows sign-in and requiring FAU VPN access for remote connections.
Change Window Start: July 9, 2026
Change Window End: July 15, 2026
Affected Departments:
- OIT
- Admissions
- Advancement
- Controller’s Office
- Financial Aid
- Foundation
- Registrar
Expected End-User Impact:
Users in affected departments will see changes to the Windows login experience and remote access requirements.
If you have questions regarding these maintenance activities, please contact the OIT Help Desk. We appreciate your patience as we work to improve the reliability, security, and performance of FAU technology services.
[RESOLVED] MYFAU Sign-In Experience Unavailable
The MYFAU sign-in issue has been resolved. Services were restored at 8:07 a.m. ET, and users should now be able to access MYFAU without interruption.
We are currently aware of an issue affecting the MYFAU sign-in experience. Users may be unable to log in to MYFAU at this time.
Our team is actively investigating the issue and working to restore service as quickly as possible. We will provide updates as soon as more information becomes available.
Touchnet Login Issues
We received reports from users and have just received notice from Touchnet that there are issues logging in to their service. Please see their message below, we will update this message once we hear more.
TouchNet is aware that some customers and payers may be receiving errors when attempting to access U.Commerce or complete payments within our applications. We understand the disruption this may create for your campus community and are treating this matter with urgency. Our teams are actively working to restore full service, and we currently expect services to be available within one hour. We will provide another update by 10:00 AM CT, if not before.
We apologize for the inconvenience and appreciate your patience while we work to resolve this issue. If you have any questions regarding this bulletin, please contact TouchNet Customer Care at (888) 621-4451 or customercare@touchnet.com.
Posted in Uncategorized
Single Sign-On (SSO) – Ongoing Momentary Login Issues
Update 06/23/26 – 12:55PM:
We continue to see login issues with Microsoft . Users are getting a 502 or 503 error. We have notified Microsoft and we are waiting for a resolution.
Original Post:
We experiencing issues with Single Sign-On (SSO) functionality causing momentary issues while logging into services.
Thank you for your reports and patience as we work to identify the cause. We will send an update when we know more.
Posted in Uncategorized
Resolved – Banner ePrint – Maintenance In Progress
Banner ePrint is currently undergoing maintenance. The service should be available tomorrow Friday, June 12 by 12:00PM.
Posted in Uncategorized
[Resolved] Google Gemini Outage
Google reports that an ongoing technical issue is currently impacting Google Gemini. Users may experience intermittent errors or difficulty accessing Google Gemini at this time. You can follow Google’s progress using their AppStatus portal.
[Resolved] Microsoft Copilot Outage
Microsoft reports that an ongoing technical issue is currently impacting service connectivity for several Microsoft 365 applications. As a result, users may experience intermittent errors or difficulty accessing Microsoft Copilot at this time.
Update: Microsoft has confirmed the issue is now resolved.
Posted in Systems, Uncategorized
[RESOLVED]: Banner and other applications unavailable
We have a few applications including Banner that are currently not logging in. our team is reviewing the systems for issues bow.
Update: The issue is resolved and sign in functionality has been restored. Please contact the Help Desk if you are still experiencing issues. Our number is 561-297-3999
Posted in Uncategorized