Telephone System Outbound Dialing To 954 Area Code issue

We are working with our vendor to resolve the issue with outbound dialing to the 954 area code.

Posted in Network and Telecom, Uncategorized

[Resolved] Network Switch failure in Fleming

The network has been restored to the 3rd and 4th floor in Fleming.

Thank you

Posted in Uncategorized

OIT Systems Maintenance, Thurs. March 3 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 0/0/2022 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Server Upgrade
Description of change: ​OIT is performing an upgrade on a data storage server that may affect some FAU websites on www.fau.edu.
Downtime window start 3/3/2022 3:00 AM
Downtime window end 3/3/2022 7:00 AM
Affected services: ​​Some webpages on www.fau.edu. Any other service that depends on mysql01 data storage server.
Expected End-user impact: ​Some users may be unable to load websites or services that depend on the data storage server


MYFAU Update
Description of change: The MYFAU mobile app will be be undergoing routine maintenance.
Downtime window start 3/3/2022 6:00 AM
Downtime window end 3/3/2022 6:00 AM
Affected services: MYFAU iOS & Android App
Expected End-user impact: No downtime is anticipated but users will be prompted to download a new version of the iOS FAU Mobile App.


Email SPAM filter configuration change
Description of change: OIT will be changing the SPAM policy for 365 users
Downtime window start 3/3/2022 5:00 AM
Downtime window end 3/3/2022 5:05 AM
Affected services: Exchange Online
Expected End-user impact: No downtime is expected. After the change, only high confidence SPAM will be sent to the user’s Junk Mail folder​. Mail with a lesser confidence SPAM level will be delivered to the user’s inbox.


Posted in Email, Systems, Uncategorized

Filelocker will be no longer available, February 25, 2022

On Friday, February 25, 2022, Filelocker will be no longer available.
Please use Microsoft OneDrive to share files securely.

Posted in Banner and Admin Systems, Educational Technologies, Instructional Technologies, Network and Telecom, Research Computing, Systems, Uncategorized

Undergraduate Application Maintenance – 02/11/22, Friday, 7:00AM – 8:00AM

The Undergraduate Application (UG APP) will be unavailable to Faculty, Staff and Students starting Friday, February 11th at 7:00AM until 8:00AM. During this maintenance period users will not be able to load the UG APP. Students with applications in progress will be able to re-login once the maintenance is completed, and will not lose any of their application information.

Posted in Uncategorized

Mediasite upgrade

Mediasite will be upgraded to version 8 on December 18th. Mediasite may be unavailable periodically during the maintenance window (Saturday, Dec 18, 1AM-6AM). After, Mediasite Desktop Recorder will be retired. All Mediasite users must download the Mosaic application in order to use the new platform. We encourage you to check out the Instructional Technologies Blog.

More information

Download Mosaic

Posted in Instructional Technologies, Lecture Capture, Uncategorized

SPOT evaluation issues

We are currently aware and investigating reported issues with SPOT evaluations for faculty. We will update this status once we have additional information or the issue is resolved.

We apologize for any inconvenience.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Instructional Technologies, Uncategorized

OIT Systems Maintenance, Thurs. Oct. 21 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/21/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

*************************************************************************************
Server Maintenance
Description of change: ​OIT will be moving 2 servers to different hardware.
Downtime window start 10/21/2021 3:00 AM
Downtime window end 10/21/2021 6:00 AM
Affected services: ​eduroam and wireless logins
Expected End-user impact: During this time, logins for eduroam and wireless will fail.

*************************************************************************************
Gitlab Maintenance
Description of change: OIT will be performing maintenance on the OIT Gitlab instance for upgrades and patches. It may become unavailable for periods during the scheduled down time.​
Downtime window start 10/21/2021 5:00 AM
Downtime window end 10/21/2021 7:00 AM
Affected services: ​Gitlab
Expected End-user impact: ​Developers may not be able to connect to the Gitlab repositories during this time.

*************************************************************************************
Password Expiration Maintenance
Description of change: OIT will be performing maintenance to the Password Expiration services. This maintenance will modify the expiration exclusion group to include all users that opt-in for forced multi-factor/Duo authentication on all services.
Downtime window start 10/21/2021 6:00 AM
Downtime window end 10/21/2021 7:00 AM
Affected services: ​Password Expiration
Expected End-user impact: ​No user impact expected.

*************************************************************************************
Banner Financial Aid Maintenance
Description of change: ​Banner will be undergoing maintenance to upgrade the Financial Aid 8X and XE modules. The system will be unavailable during maintenance.
Downtime window start 10/21/2021 3:00 AM
Downtime window end 10/21/2021 7:00 AM
Affected services: ​​BANNER 8X/XE Financial Aid modules
Expected End-user impact: ​The Banner system will be brought down during the actual installation of the new release code.

*************************************************************************************

Posted in Uncategorized

Broward Campuses printing System Offline

Printing on Broward Campuses have been restored.

Posted in Systems, Uncategorized

OwlPulse Maintenance

Owlpulse will be offline for maintenance 08/17/2021 from 8 pm until 9 pm. Users will not be able to report the COVID-19 symptoms during this time.

Posted in Systems, Uncategorized