OIT Systems Maintenance, Thurs. Nov 10 from 12:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 11/10/2022 from 12:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Server maintenance
Description of change: OIT will perform maintenance on the Kubernetes Management service.
Downtime window start: 12:00AM
Downtime window end: 12:30AM
Affected services: Network Registration, PrivateEye, College of Businesss application
End-user impact: This change could affect load balancing and certs for network registration, privateeye, and College of Business application.


Move Video Conferencing servers
Description of change: OIT will be moving several systems supporting video conferencing to different hardware
Downtime window start: 3:00AM
Downtime window end: 7:00AM
Affected services: Video Conferencing
End-user impact: No end-user impact is expected with this change.


Server Maintenance
Description of change: ​OIT will be upgrading the components of several systems to resolve bugs and add support for newer hardware.​
Downtime window start: 6:00AM
Downtime window end: 7:00AM
Affected services: All FAU Services
End-user impact: No end-user impact is expected.


Server upgrade
Description of change: OIT will be upgrading a development Database server
Downtime window start: 6:00AM
Downtime window end: 7:00AM
Affected services: This will not impact any services in production database servers.
End-user impact: No end-user impact is expected.


Office365 Email Configuration Changes
Description of change: OIT will be performing maintenance on the Office365 email system. No impact to email sending or delivery is expected.
Downtime window start: 6:30AM
Downtime window end: 7:00AM
Affected services: Office365 email
End-user impact:No impact to email sending or delivery is expected.


Posted in Email, Systems, Uncategorized, Video Conferencing

[RESOLVED] Registration website unavailable

UPDATE: The issue has been resolved and the registration website is available again.

***************************************************

The Registration website is currently unavailable. OIT is investigating and working to resolve the issue as soon as possible. Please check back shortly for an update.

We apologize for the inconvenience this may cause.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Instructional Technologies, Systems, Uncategorized

[RESOLVED]Account Activations and Password resets unavailable

We are currently investigating issues with password resets and account activations.

We apologize for the inconvenience and will update this status as soon as possible.

OIT

Posted in Email, Systems, Uncategorized

OIT Systems Maintenance – Wed 10/26/22 & Thurs 10/27/22

10/27 – UPDATE 1: Banner installations are expected to be completed by 8:45am this morning.

10/27 – UPDATE 2: Banner services are all restored.

Office of Information Technology will be performing routine systems maintenance, which includes but is not limited to, rebooting servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/27/2022 from 12:01 AM to 7:00 AM during the OIT maintenance window. In addition, there will be some out of cycle maintenance tasks performed Wednesday 10/26/2022. The specific details for planned and out of cycle maintenance are below:


Banner Maintenance – Pre-requisite Installations

We will be conducting maintenance on BANNER to bring the system up to date with pre-requisites for other installations. The Banner system will be unavailable during this time.

End User Impact: Students, Staff and Faculty using Banner.
Date/Time: Wednesday, 10/26/2022: 12:01AM to 7:00AM.
Services Impacted: BANNER Admin, Databases and Self-Service.


Banner Maintenance – Main Installations

We will be conducting maintenance on BANNER to bring the system up to date. The Banner system will be unavailable during this time.

End User Impact: Students, Staff and Faculty using Banner.
Date/Time: Thursday, 10/27/2022: 12:01AM to 7:00AM.
Services Impacted: BANNER Admin, Databases and Self-Service.


REDCap Update

This is a routine REDCap update. The system will be offline during update. 

End User Impact: Service will be offline during update for all users.
Date/Time: Thursday, 10/27/2022: 12:01AM to 1:00AM.
Services Impacted: REDCap.


OnBase Production Form Deployment

A new form and workflow will be migrated and installed in OnBase Production, the content management system. The new form is called the Grade Forgiveness Form. 

End User Impact: No Impact nor service downtime. This is just a new feature deployment.
Date/Time: Thursday, 10/27/2022: 2:00PM to 5:00PM
Services Impacted: Hyland OnBase.

Posted in Uncategorized

[Resolved] Mass SMS Texts are being delayed or not sent

We are currently experiencing issues with the Mogli texting tool used with Salesforce. Mass texting request have been paused for the moment as we investigate.

Posted in Banner and Admin Systems, Educational Technologies, Email, Systems, Uncategorized

OIT Systems Maintenance, Wed 10/19/22, Thurs 10/20/22 and Fri 10/21/22

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/20/2022 from 12:00 AM to 7:00 AM during OIT maintenance window. In addition there will be some out of cycle maintenance tasks performed Wednesday 10/19/2022 and Friday 10/21/2022. The specific details for planned maintenance are below:


BHRIC VMWare Maintenance Research Computing will be doing maintenance on the BHRIC VMWare environment.

Wed 10/19/22 12:00 AM until Wed 10/19/22 5:00 AM


Maintenance BHRIC SAN Research Computing will be performing maintenance on the BHRIC SAN.

Thu 10/20/22 12:00 AM Thu 10/20/22 5:00 AM


Add attributes to Oracle Identity Manager to support assigning students Outlook 365 accounts OIT will be applying new user-defined fields to Oracle Identity Manager as part of the Google to Outlook 365 migration project.

Thu 10/20/22 4:00 AM Thu 10/20/22 5:00 AM


SSO Server Maintenance – Transcripts (myowl) and CoManage application.

Thu 10/20/22 5:30 AM Thu 10/20/22 6:00 AM


BHRIC VMWare Maintenance Research Computing will be performing BHRIC VMware maintenance.

Fri 10/21/22 6:00 PM Sat 10/22/22 2:00 AM

Posted in Uncategorized

RESOLVED – Workday FAU Production Tenant Experiencing Performance Issues

Workday has alerted us that they found the source of the service degradation issue and have resolved it. We tested and the system is now back to standard performance.

Original Post:

Workday alerted us that they are having issues with Production tenants hosted in their WD1 Data Center. They are trying to determine the root cause so they can restore the service to normal operation. Users may experience slow loading pages, tasks not running, including the home page not loading when logging in. We will continue to monitor Workday’s progress and update this announcement as we receive alerts.

Posted in Uncategorized

Network Registration Upgrade

Network Registration for wireless and wired networks was upgraded this morning. If you experience any issue registering computers, printers or other devices please submit a ticket to the Help Desk.

Posted in Uncategorized

Malwarebytes currently blocking Google

We have identified that our anti-malware software Malwarebytes is currently blocking access to the Google.com domain. We are currently investigating the status and will update as we receive additional information.

Posted in Email, Network and Telecom, Systems, Uncategorized

OIT Systems Maintenance, Thurs. Sept 29 from 12:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 9/29/2022 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Network Registration Upgrade
Description of change: The network registration system and part of the Library’s EZproxy authentication system will be upgraded and migrated to new infrastructure. These upgrades include several features requested by end users at The University. The new features are:
FAUGuest Wireless will support email addresses.
FAUGuest Wireless now supports FAU’s current theme and usability standards
Performance improvements to Network Registration
Downtime window start: 09/22/2022 5:00 AM
Downtime window end: 09/22/2022 5:30 AM
Affected services: Network registration
End-user impact: The FAU Guest network registration system will get a new theme applied and will support email. There should be no other user impact.


Graduate Admissions Update
Description of change: OIT will be migrating the Graduate Admissions Application to new infrastructure.
Downtime window start: 09/22/2022 3:00 AM
Downtime window end: 09/22/2022 7:00 AM
Affected services: Graduate Admissions application and College of Business admissions application
End-user impact: No end-user impact is expected.


Upgrade to International Student Services server
Description of change: OIT will upgrade the server for International Student Services
Downtime window start:09/20/2022 3:30 PM
Downtime window end: 09/20/2022 4:30 PM
Affected services: International Student Services
End-user impact: The server will be offline during the upgrade. As such, services running on the server will not be available.


RedCAP Update
Description of change:
Downtime window start: 09/22/2022 12:00 AM
Downtime window end: 09/22/2022 1:00 AM
Affected services: RedCAP
End-user impact: Service will be offline for everyone during update.


Posted in Research Computing, Systems, Uncategorized
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