OIT has received reports about sign-in/licensing issues with Acrobat Pro 2020. We have confirmed this is an issue on Adobe’s end and they are investigating the issue. We will update once they have resolved the issue.
We apologize for any inconvenience this may cause.
OIT
Banner is functioning as expected and this issue has been resolved. Thank you for your patience.
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We are currently experiencing some performance issues with Banner Admin resulting in slow login times. Our team is currently working to restore the service to normal performance levels. We apologize for any inconvenience.
OIT
We are currently experiencing some performance issues with Banner Admin resulting in slow login times. Our team is currently working to restore the service to normal performance levels. We apologize for any inconvenience.
OIT
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 01/18/2024 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
Banner Updates
Description of change: OIT will apply some updates to identify students who meet the requirements for General Education
Downtime window start: 01/18/2024 3:00 AM
Downtime window end: 01/18/2024 8:00 AM
Affected services: Banner
End-user impact: No end-user impact is expected during this time.
Banner Updates
Description of change: OIT will apply some updates to allow “Graduate Warning” to appear on official transcripts
Downtime window start: 01/18/2024 3:00 AM
Downtime window end: 01/18/2024 8:00 AM
Affected services: Banner
End-user impact: No end-user impact is expected during this time.
Application Updates
Description of change: OIT will apply updates to allow Slate integrations in Banner.
Downtime window start: 01/18/2024 3:00 AM
Downtime window end: 01/18/2024 8:00 AM
Affected services: Banner
End-user impact: No end-user impact is expected during this time.
Server Maintenance
Description of change: OIT will be updating the software on one of its management servers.
Downtime window start: 01/18/2024 6:00 AM
Downtime window end: 01/18/2024 7:00 AM
Affected services: Advanced VPN clients
End-user impact: Advanced VPN clients will show that they are disconnected from their management server. This will not impact VPN/remote access.
Application Update
Description of change: OIT will update the FAU logo used for DUO prompts.
Downtime window start: 01/18/2024 8:00 AM
Downtime window end: 01/18/2024 8:10 AM
Affected services: Duo Security Prompts
End-user impact: No end-user impact is expected during this time.
UPDATE 1/8/2024 3:00PM:
Workday identified issues with their Internet Service Provider, and are now using an alternate route which has corrected the outage. All systems are now operational.
ORIGINAL:
Our production Workday tenant is currently experiencing a service disruption. This is a nationwide outage, impacting multiple clients. Workday is aware of the issue and they are working at restoring the service. Thank you.
OIT and the vendor continue to work to mitigate this error. At this time Links and catalogs should be available in Canvas, however access to MyMediasite and the Embed tool are still reporting errors.
FAU’s OIT run Research Computing equipment in Jupiter is currently experiencing a network outage. The Infrastructure team is investigating and will provide more information as it comes in.
Affected Services:
Athene: Our experimental EL8 cluster (ssh://athene-login.hpc.fau.edu) is currently offline.
OwlStore: Our newest flash-based storage cluster is currently offline.
Please watch https://helpdesk.fau.edu for more information.
Currently new account activations and “Forgot your Password” options are unavailable. We are currently investigating and working to resolve as soon as possible.
OIT
Research Computing has begun upgrading the OwlCloud resources and users of all Research Computing services (hpc.fau.edu, koko, etc…) may experience unreliable operation while the maintenance progresses over the next few days. If you experience issues please submit a Call Ticket and we will check it out.
Account Self-Service for account activation and resetting your password is currently unavailable. We are investigating and will post updates as we have available.
OIT