Network Equipment Maintenance

OIT will be performing maintenance on core network equipment from 5:30 a.m. until 7:00 a.m. on ​10/16, 10/17 and 10/18.

​Tuesday: Boca Raton

Wednesday: HBOI Campus

Thursday: Jupiter Campus

Network connectivity within these campuses and to the Internet will be affected for 10-15 minutes while affected equipment reboots.

Posted in Uncategorized

[RESOLVED] Account Claiming and Password Reset Services Unavailable

Update:

The upgrade has been completed and account claiming and password reset services are available at this time.

 

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The Oracle Identity Management upgrade scheduled this morning between 12:01AM and 7:00AM is taking longer than expected.

At this time, account claiming and password reset services are currently unavailable. Our team is working on completing the upgrade as soon as possible.

We apologize for the inconvenience.

OIT

Posted in Systems, Uncategorized

OIT Systems Maintenance, Thurs. Oct 4th from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/04/2018 from 12:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Identify Management
Description of change: Add HIPAA role to Oracle Identity Manager​ and sync to OUD
Downtime window start: 12:00 AM
Downtime window end: 7:00 AM
Affected services: Oracle Identity Manager
Affected systems: boc22oimp
Expected End-user impact: Password changes may be delayed a few minutes during the time. No services will be restarted.

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Application Maintenance – Forms.fau.edu user and role sync
Description of change: OIT will begin syncing all Employees and their roles into forms.fau.edu’s database one per day.
Downtime window start: 3:00 AM
Downtime window end: 3:00 AM
Affected services: forms.fau.edu​
Affected systems: frevvo server
Expected End-user impact: During this time there is no end-user impact. After the change, users will be able to accurately route forms to employees as needed.

 

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Server Maintenance
Description of change: OIT will be performing maintenance on its server infrastructure.
Downtime window start: 4:00 AM
Downtime window end: 5:30 AM
Affected services: DHCP, DNS, SSO, Network Monitoring, EDURoam
Affected systems: dhcpboc1, dhcpboc18, dnsboc1, ldapboc1-el6, overwatch, shibboleth2p, tatooine, boc96hv01, boc96hv02, boc96esxi01, boc96esxi02

Expected End-user impact: Affected services may either be down or partially degraded.

 

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Uncategorized

[RESOLVED]Password changes are currently delayed

Password changes are working as intended at this time.

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We are currently experiencing issues with Password changes/resets. We recommend holding off changing your password until further notice.

We are working quickly to resolve as soon as possible.

We appreciate your patience during this time.

OIT

Posted in Email, Systems, Uncategorized

[COMPLETED]Equipment upgrade

OIT will be performing proactive maintenance on core network equipment from 5:30 a.m. until 7:00 a.m. on ​9/18 and 9/19

​Tuesday:

Davie, FTL, NWRDC, Seatech

Wednesday:

HBOI,Jupiter, Boca BHRIC

Network connectivity within these campuses and to the internet will be affected for 10-15 minutes while affected equipment reboots

Posted in Uncategorized

Office 365 intermittent issues

There appears to be some intermittent issues accessing Office 365 services at this time. We are monitoring the status with Microsoft and will post any updates as we receive them.

 

Update from Microsoft:

User impact:

Users may be unable to authenticate or connect to the Office 365 service.

Latest message:

Title: Unable to access Office365 services User Impact: Users may be unable to authenticate or connect to the Office 365 service. Current status: We’ve determined that a data center issue caused a subset of the Office 365 service to become degraded. We’re connecting some of the affected services to an alternate infrastructure, while remediating the underlying issue within the datacenter. Scope of impact: Impact is specific to a subset of users who are served through the affected infrastructure. Start time: Tuesday, September 4, 2018, at 9:09 AM UTC Preliminary root cause: A data center issue caused a subset of the Office 365 service to become degraded.

OIT

Posted in Email, Systems, Uncategorized

[RESOLVED] Issue with Single-Sign On (SSO)

Issue has been resolved. You now should be able to log in to FAU services.

 

OIT

 

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We are currently experiencing issues with single-sign on. This impacts services such as Workday, MYFAU and Canvas. We are working on resolving the issue as soon as possible.

We apologize for the inconvenience this may cause.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Uncategorized

[RESOLVED]Password Changes/resets currently delayed

Issue has been resolved. Password changes and resets are back to normal.

 

OIT

 

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We are currently experiencing issues with Password changes/resets. We recommend holding off changing your password until further notice.

We are working quickly to resolve as soon as possible.

We appreciate your patience during this time.

OIT

Posted in Email, Systems, Uncategorized, Workday

OIT Systems Maintenance, Thurs. July 19 from 5:00AM to 6:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 7/19/2018 from 5:00 AM to 6:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Identity Mangement
Description of change: Adding additional support for Canvas and Banner Security accounts.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: ​Identity Mangement
Affected systems: ​boc22oimp1, boc22oimp2
Expected End-user impact: ​Users of Canvas and Banner Security accounts should see improved seamless support for their accounts. No additional action is required by these users.

Posted in Systems, Uncategorized

[Completed] Mediasite scheduled outage

The scheduled maintenance of the Mediasite system is now complete and the service is available.

Posted in Uncategorized