Account Self Service Portal Emergency maintenance

An emergency maintenance is being performed to correct an issue related to Account Self Service and password resets.

During this time you may see a delay in password resets. If you see any errors please retry at a later time. If you continue to have issues please contact the Help Desk for further assistance (561) 297-3999

We apologize for any inconvenience this may cause.


Posted in Uncategorized

Banner Administrative forms are experiencing issues.

Banner Administrative Forms are experiencing issues at this time.  We are currently investigating this issue and will update this issue as we know more.


We apologize for any inconvenience.

Office of Information Technology


Posted in Banner and Admin Systems, Systems, Uncategorized

Mediasite maintenance – 3/16/2019

Sonic Foundry will be performing maintenance on Mediasite Cloud Servers during the scheduled maintenance window on March 16th between 1:01AM EST and 5:00AM EST.  This maintenance requires taking the environment offline, and as such the site will not be available during this window. We do not anticipate any downtime before or after the designated window.

Posted in Instructional Technologies, Lecture Capture, Uncategorized

[RESOLVED]Starfish – Down

Starfish is currently down and we are working with Hobsons to resolve the issue.



Posted in Uncategorized

Canvas Mandatory Course Entry Quiz – Maintenance

Canvas Mandatory Course Entry Quiz was not showing up for users with High Contrast UI Setting Enabled for Canvas. We have corrected the problem and will be deploying the change to production shortly.  The Quiz may be unavailable for a short period of time while the changes are deployed.

Posted in Uncategorized

[RESOLVED] Internet trouble reaching Google

The connectivity with Google has been resolved and all Google applications are available again.


The internet provider in Miami is having issues reaching Google and it’s impacting all Google applications. In the meantime, you can use alternative search engines such as Bing and Yahoo.

We apologize for the inconvenience


Posted in Uncategorized

Grade Submission: Emergency Maintenance

Grades Grade Submission DOWNTIME

The eGrades Grade Submission tool will be down temporarily from 8:00 PM to 11:00 PM on December 8th, 2018 to preform emergency maintenance.

This update will fix the duplicate listings on the eGrades receipt page for courses with cross listed sections, performance enhancements, and extra verification for Grade Submission.

Instructors will be unable to submit grades during the time period stated above.


Posted in Uncategorized

OIT Systems Maintenance, Thurs. Nov 29 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 11/29/2018 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Email Infrastructure Maintenance
Description of change: OIT will be adding a new accepted email domain to Office 365.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Office 365 / Exchange Online
Affected systems: Office 365 / Exchange Online​
Expected End-user impact: During this time, we don’t expected any end-user impact

Server Maintenance
Description of change: OIT will be conducting a proof of concept test for a new product that is a candidate for replacement of a component in the FAU email system.
Downtime window start: 5:00 AM
Downtime window end: 5:30 AM
Affected services: OIT members on 365 (Microsoft) Email
Affected systems: FAU main mail gateway servers, 365 mail servers
Expected End-user impact: During this time, no end-user impact is expected. After the change, OIT members will have their emails filtered by an additional email gateway as part of the proof of concept test.

Banner Maintenance
Description of change: OIT will be installing a new Banner XE module to support the clean address process and a critical Financial Aid patch.
Downtime window start: 2:00 AM
Downtime window end: 7:00 AM
Affected services: Banner XE and Banner 8
Affected systems: Banner
Expected End-user impact: During this time, no end-user impact is expected

Identity Management
Description of change: OIT will be upgrading the email lifecycle management process
Downtime window start: 12:00 AM
Downtime window end: 5:00 AM
Affected services: Identity Manager, Active Directory, Office365, Google Apps
Affected systems: Boca OIM Servers
Expected End-user impact: During this time no end-user impact is expected.


Posted in Banner and Admin Systems, Email, Systems, Uncategorized

[RESOLVED] MYFAU missing email icons and other role specifics links

The MYFAU issue has been resolved. If you are still not seeing your links, please restart your browser or app and log into MYFAU again.


Various role specific links are missing from MYFAU such as the email icons. We are investigating  and will provide an update soon.

In the meantime you can access email with the following links:

We apologize for the inconvenience.


Posted in Educational Technologies, Email, Systems, Uncategorized

[RESOLVED] OU Campus CMS Login Unavailable

The login issue has been resolved


We are currently investing an issue with the logging in for Omniupdate OU Campus CMS.

We apologize for the inconvenience.

Posted in Systems, Uncategorized