The connection issues are resolved.
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Several users have reported having issues reaching FAU websites and machines. We are looking into and will send updates when available.
[RESOLVED] Issues reaching FAU websites & machines
OIT Systems Maintenance, Thurs, Jan 5 from 12:01AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 01/05/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
Student Email Migration Opt-in Prompt
Description of change: OIT will be implementing a new single sign-on prompt offering students the opportunity to migrate to Office 365 Outlook email from Google Workspace Gmail.
Downtime window start: 01/05/2023 3:00 AM
Downtime window end: 01/05/2023 4:00 AM
Affected services: Single Sign On
End-user impact: Students who are not on Outlook 365 will be prompted to opt-in to migrate to Outlook 365. They also have the option to opt-out and wait until the bulk migration at the end of spring semester.
Posted in Systems, Uncategorized
[RESOLVED]Issues logging on to Office 365 and other ADSF services
We are currently experiencing issues with ADSF that does not allow you to properly single-sign on (SSO) to Office 365 services such as Outlook Web and the new FortiClient VPN client. We are working on resolving the issue as soon as possible.
We apologize for the inconvenience this may cause.
OIT
OIT Systems Maintenance, Thurs. Dec 15 from 12:01AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 12/15/2022 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
Server Maintenance
Description of change: OIT will be updating a server that supports Banner Test
Downtime window start: 12/15/2022 3:00 AM
Downtime window end: 12/15/2022 4:00 AM
Affected services: banner dev
End-user impact: Banner dev will be unavailable during the window
BHRIC file server maintenance
Description of change: Research Computing will be performing maintenance on BHRIC file server. During this time, no files will be accessible.
Downtime window start: 12/15/2022 12:05 AM
Downtime window end: 12/15/2022 4:30 AM
Affected services: BHRIC
End-user impact: During this time, data located BHRIC file server will be unavailable.
This will cause errors during user login (vmware users that save thier profile here) and will casue drives to not be mounted if on physical machines and vmware users.
REDCap Update
Description of change: This is a routine REDCap update. REDCap will be offline during update.
Downtime window start: 12/15/2022 12:00 AM
Downtime window end: 2/15/2022 1:00 AM
Affected services: REDCap
End-user impact: Service will be offline during update.
[RESOLVED] Unable to login to Banner and other applications
Applications are back online.
Posted in Uncategorized
[RESOLVED]MyFAU icons not properly displaying
The vendor has resolved the issue and the icons are restored.
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We have identified that some of the MyFAU icons are not properly displaying. We have contacted the vendor and will update as soon as we have more information.
Office of Information Technology
OIT Systems Maintenance, 11/16 to 11/18 between 12:01AM and 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 11/17/2022 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted on Wednesday, 11/16 and Friday, 11/18:
Service Migration
Description of change: OIT is changing the service provider for mymail webpage
Downtime window start: 11/16/2022 12:01 AM
Downtime window end: 11/16/2022 1:00 AM
Impacted services: Google mail URL
End-user impact: After the change, mymail URL will be redirected to MyFAU login page.
uAchieve Term Updates
Description of change: The uAchieve web app will be updated to include Spring 2023, Summer 2023, and Fall 2023 for Audit Requests.
Downtime window start: 11/17/2022 12:01 AM
Downtime window end: 11/17/2022 12:30 AM
Impacted services: uAchieve/DARS
End-user impact: uAchieve will not be available during the update.
EDI changes for Student Written Communication Digital Badges
Description of change: Changes have been made to both inbound and outbound EDI process for post-secondary transcripts to comply with the new state laws. Digital badges values will be loaded to Banner from inbound transcripts, and FAU issued digital badges will be sent out on outbound EDI transcripts.
Downtime window start: 11/17/2022 12:01 AM
Downtime window end: 11/17/2022 6:00 AM
Impacted services: Banner EDI jobs
End-user impact: No end-user impact is expected during this change.
Server Maintenance
Description of change: OIT will be upgrading the components of several systems to resolve bugs and add support for newer hardware.
Downtime window start: 11/17/2022 3:00 AM
Downtime window end: 11/17/2022 7:00 AM
Impacted services: Services running on Cisco UCS server
End-user impact: No end-user impact is expected
SUSE Rancher Maintenance
Description of change: Maintenance will be performed on OIT’s boc22rancher Kubernetes Management service.
Downtime window start: 11/17/2022 5:00 AM
Downtime window end: 11/17/2022 6:00 AM
Impacted services: Rancher Environment
End-user impact: As we have an issue with this kubernetes cluster this change could affect load balancing and certs for network registration, privateeye, and college of business application.
Google Workspace Quotas
Description of change: All users will have enforced quotas 5GB added to their Google Workspace Accounts. Users will continue to be able to send and receive email but all other Google Workspace functions will be read-only.
Downtime window start: 11/18/2022 3:00 AM
Downtime window end: 11/18/2022 4:00 AM
Impacted services: Google Workspace
End-user impact: All users will have enforced quotas 5GB added to their Google Workspace Accounts. If quota is over 5BG, users will continue to be able to send and receive email but all other Google Workspace functions will be read-only.
OIT Systems Maintenance, Thurs. Nov 10 from 12:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 11/10/2022 from 12:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
Server maintenance
Description of change: OIT will perform maintenance on the Kubernetes Management service.
Downtime window start: 12:00AM
Downtime window end: 12:30AM
Affected services: Network Registration, PrivateEye, College of Businesss application
End-user impact: This change could affect load balancing and certs for network registration, privateeye, and College of Business application.
Move Video Conferencing servers
Description of change: OIT will be moving several systems supporting video conferencing to different hardware
Downtime window start: 3:00AM
Downtime window end: 7:00AM
Affected services: Video Conferencing
End-user impact: No end-user impact is expected with this change.
Server Maintenance
Description of change: OIT will be upgrading the components of several systems to resolve bugs and add support for newer hardware.
Downtime window start: 6:00AM
Downtime window end: 7:00AM
Affected services: All FAU Services
End-user impact: No end-user impact is expected.
Server upgrade
Description of change: OIT will be upgrading a development Database server
Downtime window start: 6:00AM
Downtime window end: 7:00AM
Affected services: This will not impact any services in production database servers.
End-user impact: No end-user impact is expected.
Office365 Email Configuration Changes
Description of change: OIT will be performing maintenance on the Office365 email system. No impact to email sending or delivery is expected.
Downtime window start: 6:30AM
Downtime window end: 7:00AM
Affected services: Office365 email
End-user impact:No impact to email sending or delivery is expected.
[RESOLVED] Registration website unavailable
UPDATE: The issue has been resolved and the registration website is available again.
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The Registration website is currently unavailable. OIT is investigating and working to resolve the issue as soon as possible. Please check back shortly for an update.
We apologize for the inconvenience this may cause.
OIT
[RESOLVED]Account Activations and Password resets unavailable
We are currently investigating issues with password resets and account activations.
We apologize for the inconvenience and will update this status as soon as possible.
OIT