[Resolved] – Grademan – Change Grade Application Service Outage

Grademan is now working, we were able to identify and resolve the problem.

Our application that allows for changing grades (Grademan) is not operational at the moment. We are working to resolve the issue with this application. We continue to troubleshoot the problem, and will provide information as we work through the problem. Thank you and sorry for the inconvenience.

Posted in Uncategorized

[resolved] OneDrive unavailable for some users

Currently some users may receive an error when attempting to access their OneDrive. We are working on resolving this issue and will post an update when complete.

–Update, this issue has been resolved and OneDrive should be accessible for all users

Posted in Uncategorized

Resolved – Banner Admin Login Issues

UPDATE 3:47PM: Our Ellucian Managed Services Provider restarted services and cleared some items for the service that they believe were causing the issues with the login times. For the past few hours the Banner Admin has been stable. We will continue monitoring.

ORIGINAL POST:

This week we have been experiencing issues with login times to Banner Admin, where when a user logs in, the SSO login page will continue to spin, eventually landing the user either in an active session or providing an error message such as a Login Denied.

This is happening inconsistently throughout the day, users are eventually able to login, once connected they don’t have further issues. In addition, Banner Self-Service works correctly during these times. We are working with Ellucian to try and determine the cause of the issue, but we are still researching as it is inconsistent.

We will be doing maintenance tonight to replace one of the application servers and then will determine if it alleviates the situation. We asked that users that are not able to login, wait 5 minutes and try again. We appreciate your understanding as we work to resolve these issues.

Posted in Uncategorized

[Resolved] MYFAU Mobile App Mail Issues

The issue has been resolved. If you continue to have problems, please try clearing your cache or restarting your phone to clear any lingering caching issues.

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We have received reports of users having issues logging into Outlook mail from the MYFAU Mobile App. Some have had issues logging into the MYFAU Mobile App itself as well. We are investigating and will update when we have more information. In the meantime, users can access mail directly at: http://outlook.fau.edu/

Posted in Educational Technologies, Email, Systems, Uncategorized

[RESOLVED] Banner Admin performance issues

We are currently experiencing some performance issues with Banner Admin resulting in slow login times. Our team is currently working to restore the service to normal performance levels. We apologize for any inconvenience.

OIT

Posted in Banner and Admin Systems, Uncategorized

[RESOLVED] Banner Admin performance issues

We are currently experiencing some performance issues with Banner Admin resulting in slow login times. Our team is currently working to restore the service to normal performance levels. We apologize for any inconvenience.

OIT

Posted in Banner and Admin Systems, Systems, Uncategorized

[Resolved] Ellucian Banner and Self-Service Issues

This issue has been resolved and all systems are performing as expected.

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Our Ellucian Banner system is currently experiencing issues, all applications related to Banner are impacted: Banner Admin, Banner Self-Service, Workflow, Owlforms etc.

Users may see error messages stating that records are unable to load. We have raised a priority 1 case with our Ellucian Managed Services Provider and they are working at identifying the problem and will restore the service as quickly as possible.

We apologize for the inconvenience.

Posted in Banner and Admin Systems, Uncategorized

[RESOLVED] Ellucian Banner and Self-Service Issues

Our Ellucian Banner system is currently experiencing issues, all applications related to Banner are impacted: Banner Admin, Banner Self-Service, Workflow, Owlforms etc.

Users may see error messages stating that records are unable to load. We have raised a priority 1 case with our Ellucian Managed Services Provider and they are working at identifying the problem and will restore the service as quickly as possible.

We apologize for the inconvenience.

Thank you.

Posted in Banner and Admin Systems, Uncategorized

[RESOLVED] Some MyFAU Modules may not load properly

The issue has been resolved and MyFAU is fully functioning at this time.

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We are currently investigating why certain MyFAU modules may not properly load. If a part of the MyFAU page will not load properly, refreshing may resolve the issue.

We are working to resolve this as soon possible and apologize for any inconvenience.

OIT

Posted in Educational Technologies, Email, Systems, Uncategorized

[RESOLVED] Issues with password changes

UPDATE: The password sync issue has been resolved and users can proceed with changing their passwords.

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We are currently experiencing some issues with password changes not synchronizing to all systems.

OIT is investigating the issue and we hope to resolve the issue as soon as possible. During this time, we ask that you refrain from changing your password.

We will update this post when the issue has been resolved.

Posted in Systems, Uncategorized