We are currently experiencing issues with the connection between Banner and Touchnet payment system. Payments are being processed successfully, however due to the connection issue, student payments and changes may not be accurately reflected in the Student Account Balance in the Touchnet and Student Self Service portals.
We are currently working with Touchnet to identify and resolve the issue and apologize for any inconvenience this may have caused.
The Success Network (EAB Navigate) system is currently experiencing slow loading and navigating within the system. The vendor has been notified and we will post an update as we have additional information.
OIT
8/20/23 3:01PM:
Services are now restored.
Original Message:
At around 12:00PM today Banner services experienced an interruption. We are working with our Managed Services Provider to restore services as soon possible.
OIT will be performing network maintenance affecting all campuses wireless and Boca campus wired services on Tues August 15th from 6:00 a.m. until 7:00 a.m. During this maintenance window, there will be limited internet and access to campus technology services will be interrupted.
Update 8/14/23 9:33AM:
The Ellucian team resolved the issue with all Banner services. Users should now be able to log back into services and process any requests that were previously failing. The OIT team is also working on restarting all jobs and processes that may have failed due to this issue. All services are now reported to be restored.
Original Post:
Our Ellucian Banner system is currently experiencing issues, all applications related to Banner are impacted: Banner Admin, Banner Self-Service, Workflow, etc.
Users may see error messages stating that records cannot be inserted. We have raised a priority 1 case with our Ellucian Managed Services Provider and they are working at identifying the problem and will restore the service as quickly as possible.
We apologize for the inconvenience.
Thank you.
The issue preventing some users from accessing Mediasite Catalog presentations has been resolved.
UPDATE: Icons are now loading properly. Also, if you receive “Persona not found” in the MYFAU Mobile app, please select “Switch to the default persona”
UPDATE: Some icons are not loading properly and we are working to resolve as soon as possible. Also, if you receive “Persona not found” in the MYFAU Mobile app, please select “Switch to the default persona”
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MYFAU will launch a redesign from 4am-6pm. During this time some pages may not load or show an error while we make the changes. Please clear your browsers cache if you experience an error after 6am. FAU | Clear Your Cache Also, if you have any bookmarks saved and the page is not properly loading, please visit https://myfau.fau.edu
UPDATE 7/28/2023 6:30PM:
The issue with the Clearinghouse link in Self-Service is now working as intended. All services are restored.
ORGINAL MESSAGE:
We are currently having an issue with out direct link with the Clearinghouse for student loan deferment and enrollment verification. Users will receive “Error Connecting to the National Student Clearinghouse Site” when the button is clicked in Self Service. We are working on restoring this service at this moment.
Printing services are back online.
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Printing services for the FAU Library and Labs will be upgraded 7/27/23 between 7AM and 9AM. During this time fauprint.fau.edu will be offline.
UPDATE 7/19/23 9:15PM:
All services related to this issue are now restored. If you have any other issues with these services please submit a ticket with our Help Desk.
UPDATE 07/19/23 9:02AM:
We have identified other services that are impacted by these issues: Sunapsis and possibly other reporting tools. We currently do not have an ETA for the restoration of these services.
ORIGINAL POST 07/18/23:
Due to system issues the following services are currently offline:
Assessment
Crosswalk
Grademan
Service Awards
SoftLic
TechFee
Transient
WC Online
Sunapsis
We currently do not have an estimated time as to when these services will be restored. We will provide further updates via this post.