The disruption to Mediasite services has been resolved
Mediasite Disruption
Sonic Foundry engineers are currently investigating performance issues with Mediasite Video Cloud. Users may receive errors or timeouts when attempting to access Mediasite presentations at this time.
Posted in Canvas / LMS, Lecture Capture
Mediasite Recordings delayed
Currently, Mediasite recordings made in some classrooms are processing slowly. The service provider is investigating. Please allow additional time for presentations to post.
Posted in Canvas / LMS, Lecture Capture
[Resolved] Forms Server Offline
09/18/2021 10:00 PM: The University forms server (Frevvo) has been restored to service. Form developers, please check your emails for more details.
09/18/2021 08:20 PM: The University forms server (Frevvo) has experienced an error and is currently offline. We have identified the problem and are performing emergency maintenance to resolve the issue. We will update this when the problem is resolved.
This has impacted the University Admissions applications for Undergraduate Admissions, College of Business Graduate Programs Admissions Application, Non-Degree Admissions Application, and numerous other forms and workflows.
[Resolved] Mediasite direct links unavailable
The issue with authenticating Mediasite logins has been resolved.
Posted in Canvas / LMS, Lecture Capture
Mediasite direct links unavailable
We are currently investigating an issue authenticating users using direct presentation links. Presentations embedded using the Mediasite tool in Canvas (best practice) as well as Mediasite Catalog links are still functional.
Posted in Canvas / LMS, Lecture Capture
Forms.fau.edu is offline
[7:30 pm] The Form service is online! All forms should be working as expected.
[6:10 pm] The Form service is online! Many forms will show a yellow bar on the top and bottom indicating it is not a production form. Please report these to https://helpDesk.fau.edu, we are currently updating them as quickly as possible.
[4:50 pm] The Form service is still offline but we have corrected most issues and the form developers are testing to make sure everything is working. More information will follow when we have verified the fix was applied correctly.
[1:30 pm] The Form service is still offline but we are making progress on correcting the issue. More information will follow when we have tested the fix.
[9:00 am] The Form server has been taken offline as a precaution. We are making progress with the vendor and will know more soon.
[8:24 am] The Form server is back online but historic submissions are not accessible. A support ticket has been open with the vendor and more information will follow.
* We did confirm that the submissions appear to be in the System but not visible.
[7:50 am] The University Form Server forms.fau.edu is currently offline due to a failure of the service. We will update this post regularly with updated information.
[Resolved] Zoom Cloud Recording Delays
Zoom has resolved the cloud recording delays issue and is monitoring performance.
Zoom Cloud Recording Delays
We have received reports of delayed cloud recording processing. Zoom is investigating this matter.
WebEx recordings unavailable
Due to extended maintenance, WebEx recordings are currently unavailable.
Posted in Canvas / LMS, Lecture Capture