The University’s Forms Frevvo Google connector is offline for some forms. We are investigating the problem and will update this when the problem is resolved.
[Resolved] Frevvo Google Connector
Mediasite Scheduled Maintenance
Sonic Foundry will be performing Mediasite Video Cloud maintenance during the scheduled maintenance window on February 15, between 1:01AM and 5:00AM EST. Extended downtime is not expected. However, catalogs may be unavailable for brief periods during this time.
[RESOLVED] Mediasite performance degraded
The issue affecting Mediasite has been resolved. If you are still experiencing issues please open at ticket at: https://helpdesk.fau.edu/TDClient/2061/Portal/Requests/ServiceDet?ID=4432
Mediasite performance degraded
Sonic Foundry is reporting degraded Mediasite performance. Users may experience long loading times and/or time outs when accessing Mediasite catalogs and presentations. Video uploads are also progressing slowly. OIT is monitoring the situation and will update this status as more information becomes available.
Posted in Canvas / LMS, Lecture Capture
Student 2Factor Enrollment and Prompt
Tbe student 2factor enrollment tool and prompt will be updated with new and improved messaging at 5 pm Friday November 22, 2019.
Maintenance Employee MFA Enrollment Form
We will be updating the Employee MFA Enrollment form at 9 pm this evening September 23, 2019. During the update the url to the system will be updated to https://ssoauth.fau.edu/employee-mfa and a performance bug resolved. To aide in accessing the system a redirect will also be applied to the old site.
Mediasite Maintenance
Sonic Foundry will be performing maintenance on the Mediasite Cloud infrastructure during the regularly scheduled maintenance window on August 3rd between 1:01AM EDT and 5:00AM EDT. Access to Mediasite may be unavailable for brief periods during this time.
Posted in Canvas / LMS, Lecture Capture
OIT Systems Maintenance, Thurs. May 23 from 3:00AM to 7:00AMm
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/23/2019 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Storage Maintenance
Description of change: OIT will be moving backend NetApp storage to two new switches
Downtime window start: 2:00 AM
Downtime window end: 7:00 AM
Affected services: ALL SERVICES WILL BE UNAVAILABLE except the following:
DNS
LDAP
DHCP
Single Sign On
Active Directory
Main FAU web page
Expected End-user impact: During this time, most services except the ones mentioned above will be unavailable for a few hours.
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Single Sign On Maintenance for Testing Center
Description of change: OIT is updating the single sign on (SSO) system to improve the user experience in the testing center.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Single Sign On and all dependent services
Affected systems: Shibboleth
Expected End-user impact: During this time, no end-user impact is expected. After the change, single-sign on will not prompt for 2Factor when users access Canvas from the testing center.
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uAchieve Maintenance
Description of change: Updating student queries file in uAchieve production.
Downtime window start: 6:00 AM
Downtime window end: 6:30 AM
Affected services: uAchieve production
Affected systems: uAchieve server
Expected End-user impact: During this time, the uAchieve degree auditing/planning system will be unavailable.
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Banner Maintenance
Description of change: OIT will make changes to reduce the complexity of UDCID generation in Banner by removing Banner Enterprise Identity Services and replacing with database triggers.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: No downtime for any services
Affected systems: No downtime for any systems
Expected End-user impact: During this time, no end-user impact is expected.
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Storage Switch Replacement – Thurs. May 23 from 2:00AM – 6:00AM
OIT will be doing a much needed storage switch replacement during our regular maintenance window on Thursday, May 23 from 2:00AM to 6:00AM. The maintenance will be disruptive in nature and will affect most, if not all, servers (physical/virtual) and services that OIT manages.
Critical services such as DNS, DHCP, SSO, AD as well as cloud based services such as TeamDynamix, Workday and Canvas will be online. OIT will update this post when maintenance is complete or should any issues arise during this time.
We apologize for any inconvenience this may cause.
OIT
Mediasite Cloud infrastructure maintenance
Sonic Foundry will be performing network maintenance on the Mediasite Cloud infrastructure during their scheduled maintenance window on April 27th between 1:01AM EDT and 5:00AM EDT. Access to Mediasite may be unavailable for brief periods during this time.