OIT Systems Maintenance, Thurs. May 23 from 3:00AM to 7:00AMm

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/23/2019 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Storage Maintenance
Description of change: OIT will be moving backend NetApp storage to two new switches
Downtime window start: 2:00 AM
Downtime window end: 7:00 AM
Affected services: ALL SERVICES WILL BE UNAVAILABLE except the following:
DNS
LDAP
DHCP
Single Sign On
Active Directory
Main FAU web page
Expected End-user impact: During this time, most services except the ones mentioned above will be unavailable for a few hours.

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Single Sign On Maintenance for Testing Center
Description of change: OIT is updating the single sign on (SSO) system to improve the user experience in the testing center. ​
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Single Sign On and all dependent services
Affected systems: Shibboleth
Expected End-user impact: During this time, no end-user impact is expected. After the change, single-sign on will not prompt for 2Factor when users access Canvas from the testing center.

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uAchieve Maintenance
Description of change: Updating student queries file in uAchieve production.
Downtime window start: 6:00 AM
Downtime window end: 6:30 AM
Affected services: uAchieve production
Affected systems: uAchieve server
Expected End-user impact: During this time, the uAchieve degree auditing/planning system will be unavailable.

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Banner Maintenance
Description of change: OIT will make changes to reduce the complexity of UDCID generation in Banner by removing Banner Enterprise Identity Services and replacing with database triggers.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: No downtime for any services
Affected systems: No downtime for any systems
Expected End-user impact: During this time, no end-user impact is expected.

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Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Network and Telecom, Systems, Uncategorized, Video Conferencing, Workday

Storage Switch Replacement – Thurs. May 23 from 2:00AM – 6:00AM

OIT will be doing a much needed storage switch replacement during our regular maintenance window on Thursday, May 23 from 2:00AM to 6:00AM.  The maintenance will be disruptive in nature and will affect most, if not all, servers (physical/virtual) and services that OIT manages. 

Critical services such as DNS, DHCP, SSO, AD as well as cloud based services such as TeamDynamix, Workday and Canvas will be online.  OIT will update this post when maintenance is complete or should any issues arise during this time.

We apologize for any inconvenience this may cause.

OIT

 

Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Network and Telecom, Systems, Uncategorized, Video Conferencing, Workday

Mediasite Cloud infrastructure maintenance

Sonic Foundry will be performing network maintenance on the Mediasite Cloud infrastructure during their scheduled maintenance window on April 27th between 1:01AM EDT and 5:00AM EDT. Access to Mediasite may be unavailable for brief periods during this time.

Posted in Canvas / LMS, Instructional Technologies, Lecture Capture

Mediasite Cloud infrastructure maintenance

Sonic Foundry will be performing network maintenance on the Mediasite Cloud infrastructure during their scheduled maintenance window on April 20th between 1:01AM EDT and 5:00AM EDT. Access to Mediasite may be unavailable for brief periods during this time.

Posted in Lecture Capture

Mediasite maintenance – 3/16/2019

Sonic Foundry will be performing maintenance on Mediasite Cloud Servers during the scheduled maintenance window on March 16th between 1:01AM EST and 5:00AM EST.  This maintenance requires taking the environment offline, and as such the site will not be available during this window. We do not anticipate any downtime before or after the designated window.

Posted in Instructional Technologies, Lecture Capture, Uncategorized

Mediasite maintenance – 1/31/2019

As part of their recovery efforts from this past weekend’s outage, Sonic foundry will be re-indexing FAU’s Mediasite site beginning 12AM 1/31/2019.

During this time, search based catalogs (which includes the majority of lecture capture classes), may show no content.  This is temporary and the presentations will automatically re-appear when the process is complete.  This process is scheduled to take a several hours and should be completed by 6AM 1/31/2019

Posted in Instructional Technologies, Lecture Capture

[RESOLVED] Mediasite Service Disruption

Cloud services have been restored, and at this time we do not anticipate any further disruptions

Restoration of the services did require restoring from a prior database backup for the site.  You may need to re-publish MDR recordings made in the last 48 hours that are missing.

If you notice any missing lecture capture presentations please submit a ticket at: https://helpdesk.fau.edu/TDClient/Requests/ServiceDet?ID=4432

We apologize for the disruptions

Posted in Instructional Technologies, Lecture Capture

Mediasite Service Disruption

The scheduled maintenance that began at 12:01AM last night resulted in performance issues in the environment. Some sites on the environment are currently offline. Engineers are investigating and restoring services as quickly as possible. We will send out another notice when the situation has been fully resolved and/or as more details become available.

Posted in Instructional Technologies, Lecture Capture

[RESOLVED] Mediasite Service Degradation

The degraded Mediasite service has been resolved.

Posted in Instructional Technologies, Lecture Capture

Mediasite Service Degradation

Mediasite is reporting degraded service across all their services.  OIT is monitoring the situation.  Users can expect possible intermittent slowness or error messages while video continues to play.

 

Posted in Instructional Technologies, Lecture Capture