Sonic Foundry is currently investigating an issue with search. Search related functions (management portal, catalogs, channels and showcase) may be inaccessible during this time
Canvas: “Content retrieval failed” when inserting Mediasite content into Canvas
Content retrieval failed, please try again or notify your system administrator of the error.
Users will encounter this error when attempting to embed Mediasite presentations into Canvas. Please see the link below for more information and a workaround.
https://helpdesk.fau.edu/TDClient/2061/Portal/KB/ArticleDet?ID=116573
Posted in Canvas / LMS, Lecture Capture
Single Sign-On Update
08-23-2020 5:00 pm – 5:30 pm
OIT will be updating the Single Sign-on System to correct a performance issue that was recently discovered. During this window, there will be a short period of time where users receive an error when attempting to login to any single sign-on enabled service.
Single Sign On System Maintenance
The University Single Sign On System will briefly undergo maintenance from 6:00 am to 7:00 am Thursday, August 20. During this period users may be unable to login to Canvas, Workday, Banner Self Service, OwlDone, Google Applications, Office 365, Ezproxy, and other Single Sign On supported services.
If you continue to experience difficulty accessing any services past 7:00 am, please contact the Help Desk at your earliest convenience.
Tagged with: logins, single sign on, sso
Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Systems, Video Conferencing, Workday
Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Systems, Video Conferencing, Workday
Networking Issues
The Office of Information Technology is investigating networking issues affecting numerous services. More information will be reported as it becomes available.
Mediasite Video Cloud Upgrade
Sonic Foundry will be updating Mediasite Video Cloud to the latest release during the scheduled maintenance window on May 30, between 1:01AM and 5:00AM EDT. Extended downtime is not expected. However, Mediasite may be unavailable for brief periods during this time.
Posted in Canvas / LMS, Lecture Capture
[Resolved] Mediasite Playback Issues
[13:05] Service has been restored and SonicFoundry continues to monitor the system
[10:27] SonicFoundry is aware of issues within the Mediasite Video Cloud environment, and is investigating. Users may experience playback issues, issues with live streaming, and inability to log into the Management Portal and other applications.
Posted in Canvas / LMS, Lecture Capture
[Resolved] Mediasite – issues within the Mediasite Video Cloud environment
17:30 EDT – Users still having trouble viewing videos or accessing Mediasite will need to clear their browser cache: https://www.wikihow.com/Clear-Your-Browser%27s-Cache
13:21 EDT – Services have been restored
11:39 EDT – We are aware of issues within the Mediasite Video Cloud environment, and are investigating. Users may experience playback issues, issues with live streaming, and inability to log into the Management Portal and other applications.
Posted in Canvas / LMS, Lecture Capture
[Resolved] Duo Two-Factor Authentication delays and failures
4/22/2020 8:16 AM: We were notified that the issues are resolved, and the 3rd-party network providers service issues have been resolved.
4/21/2020 4:15 PM: We have confirmed that the issues reported relate to 3rd-party network providers experiencing regional connectivity issues after a large fiber cut. Duo and Amazon are tracking with those providers to further understand when the cuts have been repaired or traffic is otherwise routable again, and are also investigating other potential solutions to route traffic at this time.
4/21/2020 1:35 PM: We have been notified that users may experience delays and failures when completing two-factor authentication. We will monitor the situation and update this notification as more information is received.
This may affect users logging into VPN, Workday, Banner, Student Self Service, MyFAU, Canvas, Email, and other services.
[RESOLVED] Canvas LMS Currently Unavailable
Resolved: Canvas is now accessible.
Legacy issue: Canvas 503 Bad Gateway Error
Some users are experiencing a 503 Bad Gateway error when trying to access Canvas. Canvas has identified the issue and is working to resolve it.
Thank you for your patience and cooperation