As part of their recovery efforts from this past weekend’s outage, Sonic foundry will be re-indexing FAU’s Mediasite site beginning 12AM 1/31/2019.

During this time, search based catalogs (which includes the majority of lecture capture classes), may show no content.  This is temporary and the presentations will automatically re-appear when the process is complete.  This process is scheduled to take a several hours and should be completed by 6AM 1/31/2019

Cloud services have been restored, and at this time we do not anticipate any further disruptions

Restoration of the services did require restoring from a prior database backup for the site.  You may need to re-publish MDR recordings made in the last 48 hours that are missing.

If you notice any missing lecture capture presentations please submit a ticket at: https://helpdesk.fau.edu/TDClient/Requests/ServiceDet?ID=4432

We apologize for the disruptions

The scheduled maintenance that began at 12:01AM last night resulted in performance issues in the environment. Some sites on the environment are currently offline. Engineers are investigating and restoring services as quickly as possible. We will send out another notice when the situation has been fully resolved and/or as more details become available.

The degraded Mediasite service has been resolved.

Sonic Foundry will be performing maintenance on the Mediasite Cloud Servers during their scheduled maintenance window on January 26th between 1:01AM EST and 5:00AM EST. This maintenance requires taking the environment offline, and as such Mediasite will not be available during this window. We do not expect any downtime before or after the designated window.

Sonic Foundry will be performing maintenance on the Mediasite system January 5th, 2019 from 1:01AM EST until 5:00am EST.  This maintenance includes upgrading the environment to the latest Mediasite release, and as such Mediasite may not be available during this window. We do not expect any downtime before or after the designated window.