[Complete] Mediasite Upgrade

The upgrade to Mediasite is complete and service is restored.

Posted in Lecture Capture

Single Sign On Maintenance

We will be performing a short update to the Single Sign On System at 5 am Thursday the 5th. Some services may experience a brief (less then one minute) period where authentication fails. These include but are not limited to Internet Native Banner, OwlDone, Banner Self Service, and Starfish.

If you experience difficulty accessing any services please contact the Help Desk at your earliest convenience.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Network and Telecom, Systems, Video Conferencing, Workday

Single Sign On Update

We will be performing a short emergency update to the Single Sign On System at 9 am Monday the 26. Some services may experience  a brief (less then one minute) period where authentication fails. These include but are not limited to Internet Native Banner, OwlDone, Banner Self Service, and Starfish. Most other services should experience no issues.

Posted in Banner and Admin Systems, Educational Technologies, Instructional Technologies, Lecture Capture, Network and Telecom, Systems, Video Conferencing, Workday

Intermittent Login Issues

Users are reporting issues logging into Canvas, Banner Self Service and some other SSO services. We are investigating the problem and actively working on a solution. If you experience these issues please restart your browser, computer and/or internet router. We have reports that this resolves the issue.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Network and Telecom, Systems, Video Conferencing, Workday

[RESOLVED] Mediasite Catalogs

The issue with Mediasite catalogs has been resolved.  Catalogs are loading normally.

Posted in Instructional Technologies, Lecture Capture

Mediasite Catalogs slow to load

Users will find that Mediasite catalogs are slow to load and may even time out.  The Mediasite Cloud admins are aware of the issue and are working towards a solution.

Posted in Instructional Technologies, Lecture Capture

[Resolved] Mediasite

The issues with Mediasite has been resolved.  Users are now able to connect to catalogs and videos, and the MyMediasite portal is available.

Posted in Instructional Technologies, Lecture Capture

[Update] Mediasite Catalogs and Links

The mediasite cloud servers have been restored.  Access to the MyMediasite portal is now available.  However some catalogs and links to videos are timing out with the error: “Unable to communicate with the remote server”.  Engineers are actively working on correcting the issue.  OIT continues to monitor the situation and will provide updates as they becoming available.

Posted in Instructional Technologies, Lecture Capture

[Update] Mediasite Outage

Work on fully restoring service continues at the cloud provider. OIT continues to monitor the situation and will provide updates as they become available.  You may still experience intermittent performance and accessibility issues during the recovery.

 

Posted in Instructional Technologies, Lecture Capture

Mediasite – Intermittent Interruptions

The Mediasite US cloud servers are intermittently inaccessible.  The vendor is aware of the situation and will keep FAU informed as the situation progresses.  In the meantime users occasionally may not be able to access Mediasite videos or the MyMediasite portal in canvas.

Posted in Instructional Technologies, Lecture Capture