Authentication System Maintenance

The single sign-on authentication system will be partially unavailable from 3:00 am  to 4:00 am Thursday August 18th, 2017. While the maintenance is in progress users may intermittently experience difficulty logging into services such as Canvas, Self Service, Office 365, Owlapps, and Workday.

 

Posted in Banner and Admin Systems, Educational Technologies, Email, Google App Status Feed, Instructional Technologies, Lecture Capture, Network and Telecom, Systems, Video Conferencing

[RESOLVED] Mediasite Unavailable

The vendor has resolved the issue with the hosting environment and service has been restored.

Posted in Instructional Technologies, Lecture Capture

Mediasite Unavailable

All Mediasite services are currently unavailable due to an outage affecting the cloud service provider.  OIT is in contact with the Vendor as they work towards a resolution.

On Saturday, August 12th at approximately 05:00 CDT the Mediasite Video Cloud services serving primarily our North America customers experienced a technical issue that has caused a persistent outage.  The outage impacts all Mediasite sites being hosted in the Mediasite Video Cloud and consequently those sites are not accessible and playback is unavailable.

We are working with our vendors to restore services as quickly as possible

OIT will provide updates as they are made available.

Posted in Instructional Technologies, Lecture Capture

Complete: Single Sign On Maintenance

The Single Sign On System maintenance has been completed. Please report any difficulties logging into the Helpdesk.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Network and Telecom, Systems, Video Conferencing, Workday

Sign in Issues with Mediasite

Some users are experiencing difficulty accessing Mediasite.  OIT is aware of the problem and is currently investigating the issue.

Posted in Instructional Technologies, Lecture Capture

[Complete] Mediasite Upgrade

The upgrade to the Mediasite system has been completed

Posted in Lecture Capture

Mediasite Upgrade Notice

Sonic Foundry will be performing planned server upgrades on Saturday, June 17, beginning at 12:01 am CST and ending at 4:00 am CST. Access to Mediasite may become unavailable for brief periods during the maintenance window.

During this maintenance Mediasite will be upgraded to version 7.0.30.

Browsers are phasing out support for plug-ins like Flash and Silverlight. Since previous versions of Mediasite relied on these plug-ins, video playback may be affected for many. Mediasite 7.0.30 addresses this.

Posted in Lecture Capture

[RESOLVED] Echo360 playback

The Echo360 web server was restarted and video playback is now stable.

Posted in Lecture Capture

Echo360 playback unavailable

Playback of Echo360 videos may intermittently be unavailable and report an error.  OIT is aware of the situation and working on a resolution.

Tagged with:
Posted in Instructional Technologies, Lecture Capture

[Resolved] Echo360 Maintenance Complete

The maintenance on the Echo360 system is complete, and videos are now available for viewing.

Posted in Instructional Technologies, Lecture Capture