Access to Mediasite has been restored.
Mediasite Unavailable
Mediasite is currently unavailable. OIT is working with the vendor to restore service as quickly as possible.
Posted in Canvas / LMS, Lecture Capture
[Resolved] Zoom: Subset of users unable to see cloud recordings
Incident resolved
This incident has been resolved.
COVID-19 Health Check-in Update
The Office of Information will be updating the COVID-19 Health Check-in which is displayed when users login to Canvas and Workday. This upgrade will occur at 8 pm and last until 8:15 pm.
While not expected some users may have difficulty logging in and updating their health status during this time. If you have any trouble please try again after 8:15 pm.
[Resolved] Mediasite Disruption
Sonic Foundry is currently investigating an issue impacting Mediasite Video Cloud. All services may be impacted including, but not limited to live and On Demand playback, Management portal access, and other Mediasite features.
Services Impacted
All Services
Management Portal
Live Streaming
On-Demand Playback
UPDATE: The root cause was found to be DNS resolution issues with the CDN provider. Service was restored after issue was resolved.
Posted in Canvas / LMS, Lecture Capture
[Resolved] Mediasite Degradation
Sonic Foundry is currently investigating slower than normal response times in the Mediasite Video Cloud environment. On Demand and Live playback may be impacted, as well as Portal access and other Mediasite Features.
Posted in Canvas / LMS, Lecture Capture
Mediasite maintenance, Sat Oct 10 1:00am-5:00am
Mediasite will be under maintenance and upgrade Saturday, October 10 1AM-5AM. Extended downtime is not expected, however, the site may be unavailable for brief periods during this time. This update will introduce a fix correcting the “Content retrieval failed” error in Canvas. More information is available at: https://helpdesk.fau.edu/TDClient/2061/Portal/KB/ArticleDet?ID=116573
[Resolved] Mediasite Degradation
Sonic Foundry is currently investigating an issue with search. Search related functions (management portal, catalogs, channels and showcase) may be inaccessible during this time
Posted in Canvas / LMS, Lecture Capture
Canvas: “Content retrieval failed” when inserting Mediasite content into Canvas
Content retrieval failed, please try again or notify your system administrator of the error.
Users will encounter this error when attempting to embed Mediasite presentations into Canvas. Please see the link below for more information and a workaround.
https://helpdesk.fau.edu/TDClient/2061/Portal/KB/ArticleDet?ID=116573
Posted in Canvas / LMS, Lecture Capture
Single Sign-On Update
08-23-2020 5:00 pm – 5:30 pm
OIT will be updating the Single Sign-on System to correct a performance issue that was recently discovered. During this window, there will be a short period of time where users receive an error when attempting to login to any single sign-on enabled service.