[Resolved] Mediasite

Access to Mediasite has been restored.

Posted in Canvas / LMS, Lecture Capture

Mediasite inaccessible

Users may experience an error when trying to view Mediasite videos. We are currently working with the vendor for a resolution.

Posted in Canvas / LMS, Lecture Capture

[Resolved] Subset of Users Unable to Access Zoom

This incident has been resolved.

Posted in Canvas / LMS, Educational Technologies, Instructional Technologies, Lecture Capture, Video Conferencing

Subset of Users Unable to Access Zoom

Investigating – The team at Zoom is investigating an issue with a subset of users unable to access Zoom (us04web.zoom.us). They will continue to investigate and provide updates as we have them. This affects the Web Portal and Web Client.

Posted in Canvas / LMS, Educational Technologies, Instructional Technologies, Lecture Capture, Video Conferencing

[Resolved] Mediasite Disruption

Mediasite has resolved the issue. The environment is currently functioning normally.

Posted in Canvas / LMS, Educational Technologies, Instructional Technologies, Lecture Capture, Video Conferencing

Mediasite Disruption

Aug 29, 2022 06:15 PM CUT

Mediasite is aware of issues impacting the Video Cloud environment and working towards a solution. More information will be provided when possible.

Posted in Canvas / LMS, Educational Technologies, Instructional Technologies, Lecture Capture, Video Conferencing

Network Maintenance: July 21 5-6am

As part of OIT’s annual continuity of services testing, OIT will be conducting tests that will potentially interrupt campus services intermittently between 5am to 6am on Thursday, July 21.

Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Network and Telecom, Research Computing, Systems, Uncategorized, Video Conferencing, Workday

[Monitoring] Zoom to Mediasite Imports stalled

OIT has put in place a fix for this issue and is currently monitoring its progress. However, some users may see duplicates of their zoom recordings appear in MyMediasite as the two systems sync. It is safe to delete the additional recording once it has imported.

Users with stalled imports should see them import in the next few days.

Posted in Canvas / LMS, Lecture Capture

Zoom to Mediasite Imports stalled

Zoom recordings are not automatically importing to MyMediasite. OIT is investigating this issue with the vendor. Users may still manually download Zoom recordings and upload them to MyMediasite.

Posted in Canvas / LMS, Lecture Capture

Mediasite upgrade

Mediasite will be upgraded to version 8 on December 18th. Mediasite may be unavailable periodically during the maintenance window (Saturday, Dec 18, 1AM-6AM). After, Mediasite Desktop Recorder will be retired. All Mediasite users must download the Mosaic application in order to use the new platform. We encourage you to check out the Instructional Technologies Blog.

More information

Download Mosaic

Posted in Instructional Technologies, Lecture Capture, Uncategorized