The issue preventing some users from playing back Mediasite presentations has been resolved
Mediasite Playback errors
Some users may be experiencing errors in playback and unable to load Mediasite pages. Sonic Foundry has identified the issue and is actively working to resolve it.
[Resolved] Mediasite Unavailable
Access to Mediasite has been restored.
Mediasite is currently unavailable. OIT is working with the vendor to restore service as quickly as possible.
[Resolved] Zoom: Subset of users unable to see cloud recordings
This incident has been resolved.
[Resolved] Mediasite Disruption
Sonic Foundry is currently investigating an issue impacting Mediasite Video Cloud. All services may be impacted including, but not limited to live and On Demand playback, Management portal access, and other Mediasite features.
UPDATE: The root cause was found to be DNS resolution issues with the CDN provider. Service was restored after issue was resolved.
[Resolved] Mediasite Degradation
Sonic Foundry is currently investigating slower than normal response times in the Mediasite Video Cloud environment. On Demand and Live playback may be impacted, as well as Portal access and other Mediasite Features.
Mediasite maintenance, Sat Oct 10 1:00am-5:00am
Mediasite will be under maintenance and upgrade Saturday, October 10 1AM-5AM. Extended downtime is not expected, however, the site may be unavailable for brief periods during this time. This update will introduce a fix correcting the “Content retrieval failed” error in Canvas. More information is available at: https://helpdesk.fau.edu/TDClient/2061/Portal/KB/ArticleDet?ID=116573