[Update] Mediasite Catalogs and Links

The mediasite cloud servers have been restored.  Access to the MyMediasite portal is now available.  However some catalogs and links to videos are timing out with the error: “Unable to communicate with the remote server”.  Engineers are actively working on correcting the issue.  OIT continues to monitor the situation and will provide updates as they becoming available.

Posted in Instructional Technologies, Lecture Capture

[Update] Mediasite Outage

Work on fully restoring service continues at the cloud provider. OIT continues to monitor the situation and will provide updates as they become available.  You may still experience intermittent performance and accessibility issues during the recovery.

 

Posted in Instructional Technologies, Lecture Capture

Mediasite – Intermittent Interruptions

The Mediasite US cloud servers are intermittently inaccessible.  The vendor is aware of the situation and will keep FAU informed as the situation progresses.  In the meantime users occasionally may not be able to access Mediasite videos or the MyMediasite portal in canvas.

Posted in Instructional Technologies, Lecture Capture

Single Sign On Update

The single sign on system will be updated at 1 am November 10, 2017. This may briefly affect users authenticating to Workday, Canvas, OwlApps, and other services.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Systems, Video Conferencing, Workday

[Resolved] Mediasite Catalog Presentation Video Service Temporarily Unavailable

An issue that was preventing playback of Mediasite Catalog Lecture Capture presentation videos has been resolved.

Posted in Banner and Admin Systems, Educational Technologies, Instructional Technologies, Lecture Capture, Systems, Video Conferencing

Authentication System Maintenance

The single sign-on authentication system will be partially unavailable from 3:00 am  to 4:00 am Thursday August 18th, 2017. While the maintenance is in progress users may intermittently experience difficulty logging into services such as Canvas, Self Service, Office 365, Owlapps, and Workday.

 

Posted in Banner and Admin Systems, Educational Technologies, Email, Google App Status Feed, Instructional Technologies, Lecture Capture, Network and Telecom, Systems, Video Conferencing

[RESOLVED] Mediasite Unavailable

The vendor has resolved the issue with the hosting environment and service has been restored.

Posted in Instructional Technologies, Lecture Capture

Mediasite Unavailable

All Mediasite services are currently unavailable due to an outage affecting the cloud service provider.  OIT is in contact with the Vendor as they work towards a resolution.

On Saturday, August 12th at approximately 05:00 CDT the Mediasite Video Cloud services serving primarily our North America customers experienced a technical issue that has caused a persistent outage.  The outage impacts all Mediasite sites being hosted in the Mediasite Video Cloud and consequently those sites are not accessible and playback is unavailable.

We are working with our vendors to restore services as quickly as possible

OIT will provide updates as they are made available.

Posted in Instructional Technologies, Lecture Capture

Complete: Single Sign On Maintenance

The Single Sign On System maintenance has been completed. Please report any difficulties logging into the Helpdesk.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Network and Telecom, Systems, Video Conferencing, Workday

Sign in Issues with Mediasite

Some users are experiencing difficulty accessing Mediasite.  OIT is aware of the problem and is currently investigating the issue.

Posted in Instructional Technologies, Lecture Capture