Mediasite maintenance, Sat Oct 10 1:00am-5:00am

Mediasite will be under maintenance and upgrade Saturday, October 10 1AM-5AM. Extended downtime is not expected, however, the site may be unavailable for brief periods during this time. This update will introduce a fix correcting the “Content retrieval failed” error in Canvas. More information is available at: https://helpdesk.fau.edu/TDClient/2061/Portal/KB/ArticleDet?ID=116573

Posted in Canvas / LMS, Instructional Technologies, Lecture Capture

[RESOLVED] Issue with Split Zoom Meetings

Zoom has resolved the issue causing a very small subset of participants joining a meeting to be split into multiple meetings with the same meeting ID.

Posted in Canvas / LMS, Video Conferencing

Issue with Split Zoom Meetings

Zoom has received reports of issues where participants joining a meeting are being split into multiple meetings with the same meeting ID. They are currently investigating and will provide updates as they have them.

Posted in Canvas / LMS, Video Conferencing

Canvas users experiencing page errors

Canvas users may experience 502 page errors and degraded performance while viewing documents within Canvas (i.e. using the document preview function). Canvas has found a fix and is working to resolve the issue.

Posted in Canvas / LMS, Educational Technologies, Instructional Technologies

[Resolved] Mediasite Degradation

Sonic Foundry is currently investigating an issue with search. Search related functions (management portal, catalogs, channels and showcase) may be inaccessible during this time

Posted in Canvas / LMS, Lecture Capture

Apps.fau.edu down for maintenance Tuesday September 22nd 3AM-5AM

Apps.fau.edu will be down periodically on the morning of September 22nd between 3AM and 5AM for hardware patches. During this time access to Citrix remote apps will be limited.

Posted in Instructional Technologies, Systems

Canvas: “Content retrieval failed” when inserting Mediasite content into Canvas

Content retrieval failed, please try again or notify your system administrator of the error.

Users will encounter this error when attempting to embed Mediasite presentations into Canvas. Please see the link below for more information and a workaround.

https://helpdesk.fau.edu/TDClient/2061/Portal/KB/ArticleDet?ID=116573

Posted in Canvas / LMS, Lecture Capture

[COMPLETED] SSO Maintenance 9/13/2020 at 9:00 PM

OIT will be performing maintenance tonight (9/13) at 9:00 PM to re-enable the health attestation prompt on the Single Sign-On (SSO) screen. There will be a quick restart of the sign-on servers and users may receive an authentication error during this time.

 

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Research Computing, Systems, Workday

WebEx Recordings

Some users are experiencing a lack of audio with their WebEx recordings. The issue has been reported to WebEx and they are looking for a solution. More information will be posted as it becomes available. Use Zoom as an alternative.

Posted in Canvas / LMS, Video Conferencing

[Resolved] Cisco Webex LTI Outage in Canvas

The Cisco Webex tool in Canvas is now back up and operational. Students and Faculty should be able to access their scheduled Webex sessions through Canvas again.

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Students and teachers trying to access the Cisco Webex tool in their Canvas courses are currently receiving a “502 Bad Gateway” error. For the time being, teachers that are holding Webex meetings at this time should find the direct meeting links for their sessions and send them to students who have trouble joining.

Posted in Canvas / LMS, Educational Technologies, Instructional Technologies