Mediasite maintenance – 3/16/2019

Sonic Foundry will be performing maintenance on Mediasite Cloud Servers during the scheduled maintenance window on March 16th between 1:01AM EST and 5:00AM EST.  This maintenance requires taking the environment offline, and as such the site will not be available during this window. We do not anticipate any downtime before or after the designated window.

Posted in Instructional Technologies, Lecture Capture, Uncategorized

[Resolved] WebEx Degraded Performance

The degraded performance issue affecting WebEx has been resolved

Posted in Canvas / LMS, Video Conferencing

WebEx Degraded performance

Currently, Webex is experiencing degraded performance that may prevent users from creating or joining meetings.  This issue affects both the stand-alone and canvas implementations (aka MEETS for WebEx).  WebEx engineers are aware and are current investigating the problem.  OIT will monitor the situation and update the University community as the situation evolves.

Posted in Canvas / LMS, Video Conferencing

Mediasite maintenance – 1/31/2019

As part of their recovery efforts from this past weekend’s outage, Sonic foundry will be re-indexing FAU’s Mediasite site beginning 12AM 1/31/2019.

During this time, search based catalogs (which includes the majority of lecture capture classes), may show no content.  This is temporary and the presentations will automatically re-appear when the process is complete.  This process is scheduled to take a several hours and should be completed by 6AM 1/31/2019

Posted in Instructional Technologies, Lecture Capture

[RESOLVED] Mediasite Service Disruption

Cloud services have been restored, and at this time we do not anticipate any further disruptions

Restoration of the services did require restoring from a prior database backup for the site.  You may need to re-publish MDR recordings made in the last 48 hours that are missing.

If you notice any missing lecture capture presentations please submit a ticket at: https://helpdesk.fau.edu/TDClient/Requests/ServiceDet?ID=4432

We apologize for the disruptions

Posted in Instructional Technologies, Lecture Capture

Mediasite Service Disruption

The scheduled maintenance that began at 12:01AM last night resulted in performance issues in the environment. Some sites on the environment are currently offline. Engineers are investigating and restoring services as quickly as possible. We will send out another notice when the situation has been fully resolved and/or as more details become available.

Posted in Instructional Technologies, Lecture Capture

[RESOLVED] Mediasite Service Degradation

The degraded Mediasite service has been resolved.

Posted in Instructional Technologies, Lecture Capture

Mediasite Service Degradation

Mediasite is reporting degraded service across all their services.  OIT is monitoring the situation.  Users can expect possible intermittent slowness or error messages while video continues to play.

 

Posted in Instructional Technologies, Lecture Capture

Mediasite Maintenance

Sonic Foundry will be performing maintenance on the Mediasite Cloud Servers during their scheduled maintenance window on January 26th between 1:01AM EST and 5:00AM EST. This maintenance requires taking the environment offline, and as such Mediasite will not be available during this window. We do not expect any downtime before or after the designated window.

Posted in Instructional Technologies, Lecture Capture

[RESOLVED] MYFAU giving intermittent errors

The MYFAU issue has been resolved.

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Occasionally when reaching a page on MYFAU, you may receive a “502 Bad Gateway”.  We are looking into the issue and hope to have more information soon. In the meantime, refreshing the page seems to clear up the problem and allow you to load the page.

 

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Systems