[Monitoring] Zoom to Mediasite Imports stalled

OIT has put in place a fix for this issue and is currently monitoring its progress. However, some users may see duplicates of their zoom recordings appear in MyMediasite as the two systems sync. It is safe to delete the additional recording once it has imported.

Users with stalled imports should see them import in the next few days.

Posted in Canvas / LMS, Lecture Capture

Zoom to Mediasite Imports stalled

Zoom recordings are not automatically importing to MyMediasite. OIT is investigating this issue with the vendor. Users may still manually download Zoom recordings and upload them to MyMediasite.

Posted in Canvas / LMS, Lecture Capture

Classroom PC Zoom Issues

When using the in-room computers in Boca classrooms, some instructors may experience a Zoom issue that causes their session to end prematurely.

*This is not affecting all users/classrooms.* We have identified the issue and are working towards a resolution.

If you are in a physical classroom and experience any issues with Zoom, please report the problem to the AV Support team via the phone number listed in the classroom or by submitting one of the Help Desk requests linked here. Then, try a temporary workaround by either restarting your computer and disabling Zoom’s “hardware acceleration” settings OR by using Webex or Microsoft Teams.

Posted in Instructional Technologies, Video Conferencing

Filelocker will be no longer available, February 25, 2022

On Friday, February 25, 2022, Filelocker will be no longer available.
Please use Microsoft OneDrive to share files securely.

Posted in Banner and Admin Systems, Educational Technologies, Instructional Technologies, Network and Telecom, Research Computing, Systems, Uncategorized

[Resolved] FAU Virtual Apps Unavailable

The issue affecting FAU Virtual Apps was resolved last night.

FAU Virtual Apps is temporarily unavailable. OIT is working diligently to restore this service. We will update this post once the issue is resolved.

Posted in Educational Technologies, Instructional Technologies

Mediasite upgrade

Mediasite will be upgraded to version 8 on December 18th. Mediasite may be unavailable periodically during the maintenance window (Saturday, Dec 18, 1AM-6AM). After, Mediasite Desktop Recorder will be retired. All Mediasite users must download the Mosaic application in order to use the new platform. We encourage you to check out the Instructional Technologies Blog.

More information

Download Mosaic

Posted in Instructional Technologies, Lecture Capture, Uncategorized

SPOT evaluation issues

We are currently aware and investigating reported issues with SPOT evaluations for faculty. We will update this status once we have additional information or the issue is resolved.

We apologize for any inconvenience.


Posted in Banner and Admin Systems, Educational Technologies, Instructional Technologies, Uncategorized

[Resolved] University Forms Offline

[8:00 am] The University form (Frevvo) system has been returned to service. We are working with the vendor to determine why the error occurred and prevent it from hapenning again.
[7:45 am] The University form (Frevvo) system is offline due to a configuration issue. We are working with the vendor to resolve the problem.

Posted in Banner and Admin Systems, Educational Technologies, Instructional Technologies, Research Computing, Systems, Workday

OIT Systems Maintenance, Thurs. Oct 7 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/07/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Server Upgrades
Description of change: OIT will be upgrading 3 of its DNS servers.​
Downtime window start 10/7/2021 3:00 AM
Downtime window end 10/7/2021 6:00 AM
Affected services: ​Internal DNS
Expected End-user impact: During this time, there will be intermittent network outages on the Jupiter and Boca campuses.

OwlPulse upgrade
Description of change: Owlpulse will be offline for feature improvements. Including proper routing of medical residences, and bug fixes that allow non-standard phone numbers to gracefully be rejected.
Downtime window start 10/7/2021 5:30 AM
Downtime window end 10/7/2021 7:00 AM
Affected services: owlpulse.fau.edu​
Expected End-user impact: ​Owlpulse will be offline during the second half of the upgrade. Individuals will not be able to report their health status etc.

Media Archive Upgrade
Description of change: ​The Media Archive will be undergoing a version upgrade and will be unavailable sporadically during the maintenance window.
Downtime window start 10/7/2021 9:00 AM
Downtime window end 10/7/2021 10:30 AM
Affected services: ​Media Archive (non-production)
Expected End-user impact: Users may experience timeouts when trying to access the Media archive or playback of videos may fail


Posted in Instructional Technologies, Systems

[Resolved] Mediasite Disruption

The disruption to Mediasite services has been resolved

Posted in Canvas / LMS, Lecture Capture