Monitoring – Mediasite has taken steps to mitigate the delay in channel presentation availability. Presentations should start appearing in their respective channels over the next hour.
We continue to monitor the process.
Mediasite Presentation Delay
Mediasite presentations may be delayed from appearing in their respective channels beyond the nominal 24-hour window. We are investigating with the vendor and will post updates as they become available.
Direct link and embedded presentation appear to be unaffected.
[RESOLVED] owlONE personal agents not working
Update: Personal owlONE agents may fail to run due to a recent model change. To resolve this, users will need to update each or their personal agent Model Type to “Assistant” and Model to “gpt‑4.1.”
Step‑by‑step instructions are available here:
https://helpdesk.fau.edu/TDClient/2061/Portal/KB/ArticleDet?ID=161146
Updated 3/31/2026 3:15pm
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We are currently experiencing an issue affecting owlONE personal AI agents. Our team is actively investigating and working with our vendor to restore service as quickly as possible. Thank you for your patience.
[RESOLVED] Errors When Accessing Canvas Quizzes
UPDATE – This incident has been resolved.
Some users are reporting “502 Bad Gateway” errors when trying to access New Quizzes in Canvas. Instructure is currently working on a fix for the issue. We’ll update this post as we receive more information. Immediate updates are available at: https://status.instructure.com/incidents/6v72tv0hs8fv
Posted in Canvas / LMS, Instructional Technologies
Identity Management System Replacement- Temporary Service Interruption- TOMORROW 3/11 4AM
We will begin the planned replacement of our Identity Management System at 4 AM tomorrow, March 11th.
During this period, services such as account provisioning, account changes, and password synchronization will be temporarily unavailable.
Authentication for existing accounts should not be affected and will continue to function as usual.
We will update you as soon as all services are fully restored.
Thank you for your patience and cooperation.
OIT
[Resolved] ANDI drives experiencing intermittent failure
After maintenance this morning, we have received reports of andi shared drives being unavailable. We are currently investigating.
OIT
[Resolved] Mediasite Inaccessible
Mediasite is available once again.
Posted in Canvas / LMS, Lecture Capture
Mediasite Inaccessible
Following the scheduled maintenance window, Mediasite is not accessible. We have alerted our hosting partner and they are working towards a resolution.
Posted in Canvas / LMS, Lecture Capture
[RESOLVED] Zoom Maintenance
The issue affecting Zoom health accounts has been resolved. Health users should now be able to view all their meetings, including recently scheduled and past meetings.
Thank you for your patience as we worked to restore full functionality.
Update 12/17/2025 @ 9:30 pm: Update on Zoom Health Accounts
Users with @health.fau.edu email addresses should now be able to view all meetings they have personally scheduled, as well as any past meetings.
Please note: Meetings where health users are listed as alternative hosts or have scheduling privileges may take additional time to fully propagate and display correctly. These updates are currently processing gradually, so access will improve over time.
We will provide another status update by 10:00 AM tomorrow.
Thank you for your patience as we complete this process.
OIT will be performing maintenance on Zoom tonight 12/17/2025 from 8:00 PM to 10:00 PM to resolve an issue affecting health accounts.
During this time, users with @health.fau.edu email addresses may experience limited functionality, including not being able to view past meetings or see upcoming meetings.
All other accounts will not be impacted.
We appreciate your patience as we work to ensure Zoom services run smoothly.
[Resolved] TeamDynamix Performance Issues
TeamDynamix has reported they are currently investigating reports of performance degradation. Updates will be posted as they become available
Update: TeamDynamix is reporting the incident is now resolved