[Resolved] Frevvo Google Connector

The University’s Forms Frevvo Google connector is offline for some forms. We are investigating the problem and will update this when the problem is resolved.

Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Network and Telecom, Systems, Uncategorized, Video Conferencing, Workday

University form server (frevvo) authentication issues

We are currently experiencing some authentication issues when trying to login to Frevvo. We are working to resolve this as soon as possible and apologize for any inconvenience.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Instructional Technologies, Systems, Uncategorized

[Resolved] University Form Server 5 am – 7 am

The University form server (frevvo) is back online and fully upgraded.

 

The University form server (frevvo) is currently offline. We are investigating the issue and will update this post regularly. This affects admissions applications, form resources, and other tools that relay on this service. If you need assistance please submit a ticket to the help desk.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Workday

Mediasite Scheduled Maintenance

Sonic Foundry will be performing Mediasite Video Cloud maintenance during the scheduled maintenance window on February 15, between 1:01AM and 5:00AM EST. Extended downtime is not expected. However, catalogs may be unavailable for brief periods during this time.

Posted in Canvas / LMS, Instructional Technologies, Lecture Capture

[RESOLVED] Mediasite performance degraded

The issue affecting Mediasite has been resolved.  If you are still experiencing issues please open at ticket at: https://helpdesk.fau.edu/TDClient/2061/Portal/Requests/ServiceDet?ID=4432

Posted in Canvas / LMS, Instructional Technologies, Lecture Capture

Mediasite performance degraded

Sonic Foundry is reporting degraded Mediasite performance.  Users may experience long loading times and/or time outs when accessing Mediasite catalogs and presentations.  Video uploads are also progressing slowly.  OIT is monitoring the situation and will update this status as more information becomes available.

Posted in Canvas / LMS, Lecture Capture

[Resolved] Numerous HPC cluster services offline

Thank you for your patience. We rebooted the failed switch, recovered it from backup and things are now accessible again. If you find any issues please place a ticket at https://helpdesk.fau.edu/

10 pm February 10, 2020: A network switch failure in the HPC data center has caused numerous (most) HPC cluster services on Koko to fail. We will be rebooting and reseting the switch in the morning and are hopeful it will come back online shortly there after.

Posted in Educational Technologies, Instructional Technologies, Network and Telecom, Systems

OIT Systems Maintenance, Thursday February 6 from 3:00AM to 6:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/06/2020 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Account self-service maintenance
Description of change: OIT will be adding additional menus to account claiming pages for transcript requests.​
Downtime window start: 6:00 AM
Downtime window end: 7:00 AM
Affected services: accounts.fau.edu – account claiming
Expected End-user impact: During this time, users may not be able to claim or manage their accounts through this service while it is restarted.

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Canvas LTI Updates
Description of change: Canvas is making a change to their code on 2/15.  We will be updating the following applications in advance of that change to make sure that the change is seamless for our applications.
The following applications will be updated: Observer Manager, Course Manager, User Manager, Discussion Report, Syllabus Viewer, Grade Uploader​, Civic Literacy Enrollment, Forgot Password (Continuing Ed)
Downtime window start: 5:30 AM
Downtime window end: 6:00 AM
Affected services: Canvas Courses Manager, User Manager, Discussion Report, Grade Uploader, Observer Manager, Syllabus Viewer, Civic Literacy Enrollment, Forgot Password (Continuing Ed)​
Expected End-user impact: During this time, each application will be momentarily unavailable when the update occurs and after for about 10-15 minutes when the servers are rebooted

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Removing unused and disabled services from Single Sign On
Description of change: OIT will be removing obsolete and disabled services from our Single Sign On system’s allowed services list.
Downtime window start: 6:00 AM
Downtime window end: 7:00 AM
Affected services: Services Already Disabled
Expected End-user impact: During this time, there should be no impact as these are either already disabled or unreachable.

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Server Maintenance
Description of change: OIT will be upgrading the components of several systems to resolve bugs and add support for newer hardware.​​
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Server upgrades at our disaster recovery site (NWRD): ADFS, OUD, SSO, Banner
Expected End-user impact: During this time, no end-user impact is expected​​

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Posted in Canvas / LMS, Instructional Technologies, Systems

[RESOLVED] VirtualApps Currently Offline

The emergency maintenance for VirtualApps has been completed and the service is expected to be operational again at this time.

Posted in Educational Technologies, Instructional Technologies, Systems

VirtualApps Currently Offline

VirtualApps is currently offline for emergency maintenance. OIT is currently working to resolve the issue and hopes to have service restored shortly. An update will be posted when service rresumes.

Posted in Educational Technologies, Instructional Technologies, Systems