[Resolved] Canvas Users are experiencing Slowness and Errors

Update as of 2:42 PM: The incident has been resolved.

Update as of 2:36 PM: A fix has been implemented and they are monitoring the results.

Update as of 2:31 PM: Instructure has identified the issue and a fix is being implemented.

Instructure has reported that a large portion of Canvas clients are experiencing slowness and errors in the US. We are monitoring their status of the issue and will post updates here as they come in.

Posted in Canvas / LMS, Instructional Technologies

[Resolved] Zoom, Issues Starting and Joining Meetings

Zoom has resolved the issue causing users to be unable to start and join Zoom Meetings.

Posted in Video Conferencing

Issues Starting and Joining Zoom Meetings

Issues Starting and Joining Meetings

Zoom is investigating reports of zoom.us being unavailable. Teams are currently investigating the service impacting event.

FAU users can login at https://fau-edu.zoom.us

Posted in Uncategorized, Video Conferencing

[Resolved] Subset of Users Unable to Access Zoom

This incident has been resolved.

Posted in Canvas / LMS, Educational Technologies, Instructional Technologies, Lecture Capture, Video Conferencing

Subset of Users Unable to Access Zoom

Investigating – The team at Zoom is investigating an issue with a subset of users unable to access Zoom (us04web.zoom.us). They will continue to investigate and provide updates as we have them. This affects the Web Portal and Web Client.

Posted in Canvas / LMS, Educational Technologies, Instructional Technologies, Lecture Capture, Video Conferencing

[Resolved] Mediasite Disruption

Mediasite has resolved the issue. The environment is currently functioning normally.

Posted in Canvas / LMS, Educational Technologies, Instructional Technologies, Lecture Capture, Video Conferencing

Mediasite Disruption

Aug 29, 2022 06:15 PM CUT

Mediasite is aware of issues impacting the Video Cloud environment and working towards a solution. More information will be provided when possible.

Posted in Canvas / LMS, Educational Technologies, Instructional Technologies, Lecture Capture, Video Conferencing

Single-sign on delays and errors

We are currently experiencing intermittent issues with single-sign on that may cause delayed logins or errors while logging into services such as Workday and Canvas. We are working on resolving the issue as soon as possible.

We apologize for the inconvenience this may cause.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Uncategorized, Workday

[Resolved] [Zoom] Subset of users unable to access Zoom Web Portal and Client

Zoom identified reports of users being unable to access Zoom Web Portal and Client.
This incident has been resolved.

Posted in Instructional Technologies, Uncategorized, Video Conferencing

Minimum Zoom Client Version for Fall 2022

Scheduled End-of-life for Clients Below 5.3.0 (8/6/2022)

On August 6, 2022, Zoom will be retiring significantly older client versions for Zoom Client for Meetings, Zoom Rooms, Zoom Phone, Virtual Room Connector, SDK, and VDI to address a security vulnerability. Please find the full list of products and versions in the table below. After August 6, 2022, users will not be able to log in or join meetings from versions below 5.3.0 (originally released in September 2020). As always, we highly recommend you regularly download and update to the latest version of Zoom software to take advantage of all our latest security and functionality features.

The Zoom products that have a new minimum version required as of 8/6/2022 include:

– Zoom Client: Windows, macOS, Linux, iOS, Android, Intune and Blackberry (5.3.0)
– Zoom Rooms and Zoom Room Controller (5.3.0)
– Zoom Phone Appliances (5.3.0)
– VDI Client and VDI Plug-in (3.2.0 (5.3.45604.0927))
– Virtual Room Connector (Platform-VRC-EP-20220415)
– Meeting SDK Client (More info: https://devforum.zoom.us/t/zoom-client-minimum-version/73259)
– Win : 5.4.54524.1229 (2020-12-29)
– MacOS : 5.4.54528.1230
– IOS :5.4.54520.1229
– Android : 5.4.3.603
– Video SDK Client (More info: https://devforum.zoom.us/t/zoom-client-minimum-version-important/73261)
– Windows, macOS, iOS, Android (1.0.2)

Chrome OS app, Outlook Plugin, and Browser Scheduler Extensions for Chrome and Firefox are not affected by this.

Start Time: Aug. 6, 18:00 PDT

Estimated Duration: 5 Hours

Components Affected:

  • Zoom Meeting – Zoom Meetings
  • Zoom Video Webinars- Zoom Video Webinar
  • Zoom Chat – Chat
  • Zoom Room – Zoom Room
Posted in Educational Technologies, Instructional Technologies, Video Conferencing