[Resolved] Mediasite Instability

Mediasite appears to have returned to normal operations. Engineers will continue to monitor the situation and OIT will update as the issue warrants.

Posted in Canvas / LMS, Lecture Capture

Mediasite instability

Users may experience long loading times and error messages when attempting to access Mediasite and Mediasite presentations. Engineers are investigating the issue now and OIT will provide updates as they become available.

Posted in Canvas / LMS, Lecture Capture

Frevvo Forms is back online.

Frevvo Forms service is back online. Thank you for your patience.

Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Network and Telecom, Research Computing, Systems, Uncategorized, Video Conferencing, Workday

Frevvo Forms is currently offline.

Frevvo forms is currently offline and we are working to resolve the issue. Please check back later. Thank you!

Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Network and Telecom, Research Computing, Systems, Uncategorized, Video Conferencing, Workday

[Resolved] Mediasite-Zoom Integration

Earlier this morning Zoom experienced a disruption which interrupted the Mediasite-Zoom import process. Zoom has resolved the issue and users should once again see imports from Zoom to Mediasite. Please expect delays and possible duplication of recordings as the process is restarted.

Posted in Instructional Technologies, Lecture Capture, Video Conferencing

[RESOLVED] Issues reaching FAU websites & machines

The connection issues are resolved.

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Several users have reported having issues reaching FAU websites and machines. We are looking into and will send updates when available.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Research Computing, Systems, Uncategorized, Workday

Opt-in to Migrate to Microsoft Outlook 365

Starting Tuesday, January 17th, 2023 at 6 am students will be prompted to optionally Migrate to Microsoft Office 365 when they login to various services and websites. 

Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Research Computing, Systems

[RESOLVED]Issues logging on to Office 365 and other ADSF services

We are currently experiencing issues with ADSF that does not allow you to properly single-sign on (SSO) to Office 365 services such as Outlook Web and the new FortiClient VPN client. We are working on resolving the issue as soon as possible.

We apologize for the inconvenience this may cause.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Research Computing, Systems, Uncategorized

Zoom Google Chrome extension update

The Zoom Google Chrome extension will be updated on November, 26, 2022.  After the upgrade, users will be asked to log-in manually the first time they open their browser and use the Google Chrome extension.

Posted in Canvas / LMS, Video Conferencing

OIT Systems Maintenance, Thurs. Nov 10 from 12:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 11/10/2022 from 12:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:


Server maintenance
Description of change: OIT will perform maintenance on the Kubernetes Management service.
Downtime window start: 12:00AM
Downtime window end: 12:30AM
Affected services: Network Registration, PrivateEye, College of Businesss application
End-user impact: This change could affect load balancing and certs for network registration, privateeye, and College of Business application.


Move Video Conferencing servers
Description of change: OIT will be moving several systems supporting video conferencing to different hardware
Downtime window start: 3:00AM
Downtime window end: 7:00AM
Affected services: Video Conferencing
End-user impact: No end-user impact is expected with this change.


Server Maintenance
Description of change: ​OIT will be upgrading the components of several systems to resolve bugs and add support for newer hardware.​
Downtime window start: 6:00AM
Downtime window end: 7:00AM
Affected services: All FAU Services
End-user impact: No end-user impact is expected.


Server upgrade
Description of change: OIT will be upgrading a development Database server
Downtime window start: 6:00AM
Downtime window end: 7:00AM
Affected services: This will not impact any services in production database servers.
End-user impact: No end-user impact is expected.


Office365 Email Configuration Changes
Description of change: OIT will be performing maintenance on the Office365 email system. No impact to email sending or delivery is expected.
Downtime window start: 6:30AM
Downtime window end: 7:00AM
Affected services: Office365 email
End-user impact:No impact to email sending or delivery is expected.


Posted in Email, Systems, Uncategorized, Video Conferencing
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