University Form Server Update

The Univesity form server (Frevvo) will be offline from 5 am to 6 am Wednesday August 16, 2017 for maintenance. Please report any issues during or after this time to https://helpdesk.fau.edu/.

 

Posted in Banner and Admin Systems, Educational Technologies, Instructional Technologies, Systems

[RESOLVED] Mediasite Unavailable

The vendor has resolved the issue with the hosting environment and service has been restored.

Posted in Instructional Technologies, Lecture Capture

Mediasite Unavailable

All Mediasite services are currently unavailable due to an outage affecting the cloud service provider.  OIT is in contact with the Vendor as they work towards a resolution.

On Saturday, August 12th at approximately 05:00 CDT the Mediasite Video Cloud services serving primarily our North America customers experienced a technical issue that has caused a persistent outage.  The outage impacts all Mediasite sites being hosted in the Mediasite Video Cloud and consequently those sites are not accessible and playback is unavailable.

We are working with our vendors to restore services as quickly as possible

OIT will provide updates as they are made available.

Posted in Instructional Technologies, Lecture Capture

[RESOLVED] Canvas Currently Unavailable

Update 12:20 PM est – Canvas is now fully operational. This issue is now resolved.

 

Canvas is currently unavailable. Instructure is currently investigating the issue.

Per Instructure:

Some Canvas users are seeing page errors when attempting to access Canvas. We are currently looking into the issue and apologize for any inconvenience this may cause. For updates please visit http://status.instructure.com/.
Aug 10, 09:48 MDT

 

Posted in Educational Technologies, Instructional Technologies

Complete: Single Sign On Maintenance

The Single Sign On System maintenance has been completed. Please report any difficulties logging into the Helpdesk.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Network and Telecom, Systems, Video Conferencing, Workday

Planned Turnitin Maintenance: Saturday 8/5/17 10:00 AM – 4:00 PM

Planned Turnitin Maintenance: Saturday August 5, 2017
10 am – 4 pm EDT / 7am – 1pm PST / 3pm – 9pm BST / 12am – 6am (Sunday 6) AEST (click here for your local time zone).

Turnitin will be undergoing essential maintenance and will be unavailable.

All Turnitin customers on the following services will be affected including:
Turnitin (including mobile)
TurnitinUK
Integrations
iThenticate
WriteCheck

The following services will not be affected:
Revision Assistant

Where applicable, please be aware no submissions or grading will be possible through any of the services listed above during this time. We therefore advise that submission deadlines be set outside of this maintenance window.

Please follow @TurnitinStatus for the latest updates.

Posted in Educational Technologies, Instructional Technologies

[Complete] Single Sign On Upgrade

The Single Sign On System was upgraded early this morning. Please report any issues to the HelpDesk (https://helpdesk.fau.edu).

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Workday

Sign in Issues with Mediasite

Some users are experiencing difficulty accessing Mediasite.  OIT is aware of the problem and is currently investigating the issue.

Posted in Instructional Technologies, Lecture Capture

[RESOLVED] Issues with some services and single-sign on (SSO)

** UPDATE **

All services are operating normally at this time.

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We are currently experiencing issues with some services and single-sign on. This impacts services such as Workday, Banner, Canvas and other applications. We are working on resolving the issue as soon as possible.

We apologize for the inconvenience this may cause.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Uncategorized, Workday

[RESOLVED] Slowness with some services

** UPDATE **

All services are operating normally at this time.

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We are currently experiencing slowness with some services, such as Workday, email, Banner INB, Self-service, and possibly some others. We are currently investigating the issue and will post an update once we know more.

We apologize for the inconvenience.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Google App Status Feed, Instructional Technologies, Network and Telecom, Systems, Uncategorized, Workday