Upgrade Cisco Meeting Server (CMS) and Management Server (CMM) – 11/22/19

On Friday November 22nd at 4pm OIT and the vendor will be performing a software upgrade on the Cisco Meeting Server and associated management server.

During this time Virtual Meeting rooms will be unavailable.  Contact videoconferencing for alternatives or use WebEx.  All FAU members have access to WebEx with their FAUNET ID; You may login to WebEx at https://fau.webex.com

Posted in Video Conferencing

Canvas was temporarily unavailable from 8:15pm until 8:30pm

At approximately 8:15 pm 11/6/19, we received reports that Canvas was unavailable. The Instructure status at https://status.instructure.com/ shows the issue was identified and they are working on a fix. At approximately 8:30pm 11/6/19, Canvas was properly loading and access was restored.

We will monitor the status and post any updates.

OIT

Posted in Canvas / LMS

Research Computing Resources

Due to a failure of A/C on the Jupiter Campus the Research Computing resources including Koko, Koko-login, KokoWin, and Samba drives are offline. Physical Plant is working on the issue and we have a long running project in place to prevent this type of failure in the future. If you have any questions please let us know.

 

Posted in Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems

BHRIC vCenter instability

The BHRIC’s vCenter server is showing to be unstable. We have a ticket open VMware and to resolve the problems this evening after hours.

Posted in Educational Technologies, Instructional Technologies, Network and Telecom, Systems

[Resolved] Koko HPC Cluster

The KOKO NFS server is back up and running. We are still monitoring the system and handling any reported issues. Should you experience problems with any Research Computing Service please submit a ticket.

The KOKO NFS server froze this evening and we are working on correcting the problem. We will send out an update shortly.

Posted in Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems

Koko HPC Cluster

The KOKO NFS server froze this evening and we are working on correcting the problem. We will send out an update shortly.

Posted in Educational Technologies, Instructional Technologies, Systems, Uncategorized

BHRIC Virtual Desktop outage

A network hardware failure took the BHRIC’s Virtual Desktops offline on Saturday the 5th. We have resolved the issue and are currently testing services to make sure they are online.

Posted in Email, Instructional Technologies, Network and Telecom, Systems, Uncategorized

[Resolved] Emergency Maintenance Employee MFA Enrollment Tool

The Employee MFA Enrollment Tool will be updated at 12:30 pm October 1st to correct a bug that is preventing courtesy accounts from logging in. The tool will be offline for a few minutes during this process.

Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Systems, Workday

OIT Systems Maintenance, Thurs. Sept 26 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/26/2019 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Update Canvas Theme
Description of change: OIT will be correcting an issue that may redirect some Canvas users that do not have an FAU account to the Single Sign On page.​
Downtime window start: 6:00 AM
Downtime window end: 6:30 AM
Affected services: Canvas
Expected End-user impact: During this time, no end-user impact is expected.

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Banner/Owldone integration
Description of change: ​OIT will be applying some changes to add the Summer Jumpstart students to the Owldone views
Downtime window start: 4:00 AM
Downtime window end: 6:00 AM
Affected services: Banner
Expected End-user impact: During this time, no end-user impact is expected.

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Account Self Service Updates
Description of change: OIT will be installing patches and updates to backend services related to the Accounts Self-Service portal.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Accounts Self Service – https://accounts.fau.edu, User Manager (um.fau.edu)
Expected End-user impact: During this time, no end-user impact is expected. This change requires a rolling restart of services but should not cause any disruption in services.

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Banner Accounts Receivable upgrade/patch/administrative pages installation
Description of change: OIT will be installing patches and upgrades required by Accounts Receivable improve performance in Production.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Banner
Expected End-user impact: During this time, no end-user impact is expected.

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Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Systems

Maintenance Employee MFA Enrollment Form

We will be updating the Employee MFA Enrollment form at 9 pm this evening September 23, 2019. During the update the url to the system will be updated to https://ssoauth.fau.edu/employee-mfa and a performance bug resolved. To aide in accessing the system a redirect will also be applied to the old site.

Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Instructional Technologies, Lecture Capture, Systems, Video Conferencing, Workday