[RESOLVED] MYFAU giving intermittent errors

The MYFAU issue has been resolved.

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Occasionally when reaching a page on MYFAU, you may receive a “502 Bad Gateway”.  We are looking into the issue and hope to have more information soon. In the meantime, refreshing the page seems to clear up the problem and allow you to load the page.

 

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Systems

Mediasite Maintenance_1/5/2019

Sonic Foundry will be performing maintenance on the Mediasite system January 5th, 2019 from 1:01AM EST until 5:00am EST.  This maintenance includes upgrading the environment to the latest Mediasite release, and as such Mediasite may not be available during this window. We do not expect any downtime before or after the designated window.

Posted in Instructional Technologies, Lecture Capture

Mediasite Maintenance

The Mediasite Cloud Team will be performing maintenance on Mediasite Cloud Servers during our scheduled maintenance window on December 8th between 1:01AM EST and 5:00AM EST. This maintenance requires taking the environment offline, and as such Mediasite will not be available during this window.  We do not expect any downtime before or after the designated window.  OIT will continue to monitor the process and update the university community as needed.

Posted in Lecture Capture

Single Sign-On Authentication Maintenance

Office of Information Technology will be performing systems maintenance Monday November 26th, 2018 from 3:00 am until 7:00 am.

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Single sign-on (SSO)
Description of change:  OIT will upgrade the Single Sign-On system as part of our identity management upgrade.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: sso.fau.edu, grouper.fau.edu, all SSO clients including Banner Self Service, Workday, Canvas, and many others.
Affected systems: Single Sign On Servers, Grouper
Expected End-user impact: During this time, some users may experience issues logging into numerous single sign-on authenticated services. Groups sync’s will be delayed while an initial sync is performed.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Workday

[RESOLVED]Degraded Services Single Sign On, DHCP, DNS

Issue is resolved and services are fully online.

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DHCP, DNS, Single Sign On, Network Monitoring, and EDURoam may experience delays and possible errors this morning due to an issue with a device in Building 96. Information Technology is working on resolving the issue and will update this notice as we learn more.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Network and Telecom, Systems, Video Conferencing, Workday

OIT Systems Maintenance, Thurs. Oct 4th from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/04/2018 from 12:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Identify Management
Description of change: Add HIPAA role to Oracle Identity Manager​ and sync to OUD
Downtime window start: 12:00 AM
Downtime window end: 7:00 AM
Affected services: Oracle Identity Manager
Affected systems: boc22oimp
Expected End-user impact: Password changes may be delayed a few minutes during the time. No services will be restarted.

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Application Maintenance – Forms.fau.edu user and role sync
Description of change: OIT will begin syncing all Employees and their roles into forms.fau.edu’s database one per day.
Downtime window start: 3:00 AM
Downtime window end: 3:00 AM
Affected services: forms.fau.edu​
Affected systems: frevvo server
Expected End-user impact: During this time there is no end-user impact. After the change, users will be able to accurately route forms to employees as needed.

 

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Server Maintenance
Description of change: OIT will be performing maintenance on its server infrastructure.
Downtime window start: 4:00 AM
Downtime window end: 5:30 AM
Affected services: DHCP, DNS, SSO, Network Monitoring, EDURoam
Affected systems: dhcpboc1, dhcpboc18, dnsboc1, ldapboc1-el6, overwatch, shibboleth2p, tatooine, boc96hv01, boc96hv02, boc96esxi01, boc96esxi02

Expected End-user impact: Affected services may either be down or partially degraded.

 

Posted in Banner and Admin Systems, Educational Technologies, Email, Google App Status Feed, Instructional Technologies, Network and Telecom, Systems, Uncategorized

[RESOLVED] Issue with Single-Sign On (SSO)

Issue has been resolved. You now should be able to log in to FAU services.

 

OIT

 

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We are currently experiencing issues with single-sign on. This impacts services such as Workday, MYFAU and Canvas. We are working on resolving the issue as soon as possible.

We apologize for the inconvenience this may cause.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Uncategorized

Mediasite Scheduled Outage – Saturday 7/14

Mediasite will be intermittently unavailable Saturday, July 14th 1 AM EDT – 5 AM EDT while the vendor performs upgrades to their system and the application.  Users can expect loss of access to Mediasite Catalogs and MyMediasite as well as disruption to playback during this time.

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Posted in Instructional Technologies, Lecture Capture

Admissions Applications and Forms.fau.edu maintenance

We will be performing a short update to the Admissions and forms server at 4 am Friday the 22th. These services will be offline for approximately an hour while we increase the resources allocated to the machine.

If you experience difficulty accessing forms.fau.edu or the admissions applications please contact the Help Desk at your earliest convenience.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Systems, Workday

Canvas Banner Grade Submission

We will be performing a short update to the Canvas Banner Grade Submission System at 5 am Friday the 22th. Banner Grade Submission (eGrades) will be offline for approximately 15 minutes during this period.

If you experience difficulty accessing Banner Grade Submission please contact the Help Desk at your earliest convenience.

Posted in Banner and Admin Systems, Educational Technologies, Instructional Technologies