Networking Issues

The Office of Information Technology is investigating networking issues affecting numerous services. More information will be reported as it becomes available.

Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Network and Telecom, Systems, Uncategorized, Video Conferencing, Workday

[RESOLVED] Help Desk Ticketing System Unavailable

** UPDATE**

The help desk ticketing system is back online.

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The help desk ticketing system is currently unavailable. We are working with the vendor to resolve the issue as soon as possible.

OIT

Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Uncategorized, Workday

Mediasite Video Cloud Upgrade

Sonic Foundry will be updating Mediasite Video Cloud to the latest release during the scheduled maintenance window on May 30, between 1:01AM and 5:00AM EDT. Extended downtime is not expected. However, Mediasite may be unavailable for brief periods during this time.

Posted in Canvas / LMS, Lecture Capture

[Resolved] Mediasite Playback Issues

[13:05] Service has been restored and SonicFoundry continues to monitor the system

[10:27] SonicFoundry is aware of issues within the Mediasite Video Cloud environment, and is investigating. Users may experience playback issues, issues with live streaming, and inability to log into the Management Portal and other applications.

Posted in Canvas / LMS, Lecture Capture

[RESOLVED] Several FAU applications/services unavailable

UPDATE: At this time all services have been restored.

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We are currently experiencing issues with an Oracle back-end server. At this time, several applicatios/services are unavailable such as:

Student information in MyFAU
eGrades
Forms.fau.edu
University Appstatus
University Applications
OwlDone

We are working to resolve the issue as soon as possible.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Uncategorized, Workday

[Resolved] Mediasite – issues within the Mediasite Video Cloud environment

17:30 EDT – Users still having trouble viewing videos or accessing Mediasite will need to clear their browser cache: https://www.wikihow.com/Clear-Your-Browser%27s-Cache

13:21 EDT – Services have been restored

11:39 EDT – We are aware of issues within the Mediasite Video Cloud environment, and are investigating. Users may experience playback issues, issues with live streaming, and inability to log into the Management Portal and other applications.

Posted in Canvas / LMS, Lecture Capture

[Resolved] Duo Two-Factor Authentication delays and failures

4/22/2020 8:16 AM: We were notified that the issues are resolved, and the 3rd-party network providers service issues have been resolved.
4/21/2020 4:15 PM: We have confirmed that the issues reported relate to 3rd-party network providers experiencing regional connectivity issues after a large fiber cut. Duo and Amazon are tracking with those providers to further understand when the cuts have been repaired or traffic is otherwise routable again, and are also investigating other potential solutions to route traffic at this time.

4/21/2020 1:35 PM: We have been notified that users may experience delays and failures when completing two-factor authentication. We will monitor the situation and update this notification as more information is received.

This may affect users logging into VPN, Workday, Banner, Student Self Service, MyFAU, Canvas, Email, and other services.

Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Network and Telecom, Systems, Uncategorized, Video Conferencing, Workday

[Resolved] Webex Meetings: Users unable to connect to Meeting services

Locations: US data centers

Apr 16, 6:18 PM EDT
MonitoringA network event caused specific service traffic to be interrupted across the US Webex data centers. While we continue our root cause analysis to identify the source of the traffic interruption, additional mitigations have been implemented to ensure we avoid a recurrence. Services have been fully restored and engineering will continue to monitor the global Webex environment.

Apr 16, 05:44 PM EDT

Identified – Engineering continues to work to restore services and we are now seeing Meetings services recover. Engineering is working to complete the remediation activities. Affected users should retry their operation to connect. Mobile clients, Webex Teams, Webex Messenger, Webex Devices, SIP connections, PSTN audio-call in and other video devices are also available join methods. Engineering will provide updates as the restoration activities complete and we move into a monitoring status.

Apr 16, 04:42 PM EDT

Identified – Meeting services hosted within the US data centers are experiencing delays and failures joining or utilizing the Meetings services. Engineering is taking corrective actions to work to restore services. Users that are affected can retry or wait for the join as some joins are succeeding, but are delayed. Users can also join ongoing meetings using audio call-in. Users may also now be able to connect using Webex Teams or video devices (SIP). We are working quickly to restore services and will provide updates as quickly as we can.

Apr 16, 04:19 PM EDT

Investigating – Engineering is working on addressing an issue affecting meeting joins for users connecting to the SJC and DFW US data centers. Affected users will see error messages or failures when joining using the desktop or Webex Teams client. Engineering is working to restore services. We apologize for this impact and will provide updates as soon as they are available.

Posted in Canvas / LMS, Video Conferencing

[Resolved]Webex Meetings: Users experience intermittent disconnects and reconnects to Webex Meetings

Locations: San Jose data center services

Resolved – Service restoration activities have been completed and engineering is continuing to monitor. Services are operating as expected.  For the previously mentioned edge cases where users experienced a ‘split’ meeting, please disconnect the meeting and restart it to resolve the issue.  Thank you for your continued patience and we will continue to provide updates as we complete our monitoring activities.

Investigating – Cisco Engineering is working to address an issue that is causing intermittent computer audio and video issues when connecting to Meetings services hosted in the San Jose data center. Affected users may have experienced in-meeting latency including mute/unmute and sharing delays as well as roster update latency. Other users may experience computer audio and video streams be disconnected and reconnected automatically to another instance. In some edge cases, users may have experienced a ‘split’ meeting, where some users cannot see or hear all participants. If this condition does occur, please disconnect the meeting and restart it to resolve the issue. Service remediation activities are in progress. Updates will be provided as they become available.

Posted in Canvas / LMS, Video Conferencing

[RESOLVED] Canvas LMS Currently Unavailable

Resolved: Canvas is now accessible.

Legacy issue:  Canvas 503 Bad Gateway Error
Some users are experiencing a 503 Bad Gateway error when trying to access Canvas. Canvas has identified the issue and is working to resolve it.
  Thank you for your patience and cooperation
Posted in Canvas / LMS, Educational Technologies, Instructional Technologies, Lecture Capture