Network Maintenance: July 21 5-6am

As part of OIT’s annual continuity of services testing, OIT will be conducting tests that will potentially interrupt campus services intermittently between 5am to 6am on Thursday, July 21.

Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Network and Telecom, Research Computing, Systems, Uncategorized, Video Conferencing, Workday

[Resolved] Zoom Login Issues

Zoom has resolved the issue causing a subset of users to be unable to access to Zoom Web Portal.

Posted in Canvas / LMS, Video Conferencing

Multiple FAU services are currently unavailable

We have experienced a hardware failure and multiple FAU services are currently unavailable- including Account Self Service to reset your password, banner self-service, and others.

We are investigating and working to resolve as soon as possible.

We apologize for any inconvenience and will update the status as we have additional information.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Research Computing, Systems, Uncategorized

[Monitoring] Zoom to Mediasite Imports stalled

OIT has put in place a fix for this issue and is currently monitoring its progress. However, some users may see duplicates of their zoom recordings appear in MyMediasite as the two systems sync. It is safe to delete the additional recording once it has imported.

Users with stalled imports should see them import in the next few days.

Posted in Canvas / LMS, Lecture Capture

Zoom to Mediasite Imports stalled

Zoom recordings are not automatically importing to MyMediasite. OIT is investigating this issue with the vendor. Users may still manually download Zoom recordings and upload them to MyMediasite.

Posted in Canvas / LMS, Lecture Capture

Classroom PC Zoom Issues

When using the in-room computers in Boca classrooms, some instructors may experience a Zoom issue that causes their session to end prematurely.

*This is not affecting all users/classrooms.* We have identified the issue and are working towards a resolution.

If you are in a physical classroom and experience any issues with Zoom, please report the problem to the AV Support team via the phone number listed in the classroom or by submitting one of the Help Desk requests linked here. Then, try a temporary workaround by either restarting your computer and disabling Zoom’s “hardware acceleration” settings OR by using Webex or Microsoft Teams.

Posted in Instructional Technologies, Video Conferencing

Filelocker will be no longer available, February 25, 2022

On Friday, February 25, 2022, Filelocker will be no longer available.
Please use Microsoft OneDrive to share files securely.

Posted in Banner and Admin Systems, Educational Technologies, Instructional Technologies, Network and Telecom, Research Computing, Systems, Uncategorized

[Resolved] FAU Virtual Apps Unavailable

The issue affecting FAU Virtual Apps was resolved last night.

FAU Virtual Apps is temporarily unavailable. OIT is working diligently to restore this service. We will update this post once the issue is resolved.

Posted in Educational Technologies, Instructional Technologies

Mediasite upgrade

Mediasite will be upgraded to version 8 on December 18th. Mediasite may be unavailable periodically during the maintenance window (Saturday, Dec 18, 1AM-6AM). After, Mediasite Desktop Recorder will be retired. All Mediasite users must download the Mosaic application in order to use the new platform. We encourage you to check out the Instructional Technologies Blog.

More information

Download Mosaic

Posted in Instructional Technologies, Lecture Capture, Uncategorized

SPOT evaluation issues

We are currently aware and investigating reported issues with SPOT evaluations for faculty. We will update this status once we have additional information or the issue is resolved.

We apologize for any inconvenience.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Instructional Technologies, Uncategorized