Zoom has identified a vulnerability in Zoom Desktop Clients 5.15.0 (Windows/macOS), 5.15.1 (Windows), and certain other products (i.e., iOS, Android, Linux, Zoom Rooms, SDK) – primarily versions 5.15.0. Users on these versions will be prompted to update before they can join meetings and these versions will no longer be available for download.
Mandatory Zoom Client upgrade
[Resolved] Canvas users experiencing slowness with multiple features
This incident is resolved and all services are back to normal operation.
Posted in Canvas / LMS, Instructional Technologies
Mediasite Maintenance
Sonic Foundry will be updating FAU’s Mediasite to the latest release during their scheduled maintenance window on May 27, between 1:01 AM and 5:00 AM EDT. Extended downtime is not expected. However, Mediasite may be unavailable for brief periods during this time.
Posted in Canvas / LMS, Lecture Capture
FAU Printing Service Maintenance
Maintenance continues on the FAU Printing Service. Users will be unable to access the system at this time.
Users needing to print on campus can find local options at:
- FAU Library in Boca Raton
- Toshiba Print and Mail services in Boca Raton near the Bookstore.
Posted in Instructional Technologies
FAU printing Service is currently down
FAU printing Service is currently down for maintenance. Users will be unable to access the system at this time.
Posted in Instructional Technologies
[RESOLVED]Apps.fau.edu will be unavailable on 5/9/23 starting at 8AM
This service upgrade is complete. Apps.fau.edu is available once more.
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OIT is performing an upgrade of this service and there will be outages beginning at 8AM on Tuesday, May 8th. Services should be restored by the end of the day.
OIT Systems Maintenance, Thurs. April 20 from 12:01AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/20/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
Zoom – New Meeting Join Flow
Description of change: Zoom has created a new meeting join experience and will be enforcing it on all accounts this month. The new join flow will help to improve the user experience of joining a meeting. For more information on what is changing, please review the FAQ page. https://support.zoom.us/hc/en-us/articles/11461720682509
Downtime window start: 04/20/2023 7:00 AM
Downtime window end: 04/20/2023 7:00 AM
Affected services: Zoom
End-user impact: Users will experience a new join flow. Change is mostly cosmetic and eliminates some redundant steps when joining a meeting.
Server Upgrade
Description of change: OIT is performing a Windows OS upgrade on our Remote Desktop Licensing Server
Downtime window start: 04/20/2023 12:01 AM
Downtime window end: 04/20/2023 6:00 AM
Affected services: This change will have an impact on any services using the server for remote desktop services, terminal services or VDI.
End-user impact: Faculty and Staff using any of the services that using the server for remote desktop services, termincal services, or VID.
Endpoint Software Change
Description of change: OIT will be making a configuration change to Office 365 apps software on endpoints.
Downtime window start: 04/20/2023 8:00 AM
Downtime window end: 04/20/2023 8:30 AM
Affected services: Office 365 app installations on Intune managed computers.
End-user impact: Office 365 apps may be forcibly closed going forward to install updates if they have reached the update deadline (7 days).
Identity Management Pain Point fixes
Description of change: The accounts management team has identified two pain points that cause the Help Desk to receive call tickets. These adjustments will automatically correct issues with the Outlook Global Address list and users mistakenly being provided Outlook 365 mailboxes.
Downtime window start: 04/20/2023 5:00 AM
Downtime window end: 04/20/2023 6:00 AM
Affected services: Outlook 365 and OIM
End-user impact: 365 mailboxes will be correctly de-provisioned from users who are no longer STUDENT, EMPLOYEE, CONTINGENT with access, or COURTESY.
Mediasite Maintenance
Sonic Foundry will be applying a hotfix to Mediasite during their maintenance window on April 13, between 1:01AM and 5:00AM EDT. Extended downtime is not expected. However, the site may be unavailable for brief periods during this time.
Posted in Canvas / LMS, Lecture Capture
[RESOLVED] Success Network (EAB Navigate) Experiencing issues
The Success Network (EAB Navigate) issue has been resolved and all pages should be loading correctly.
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The EAB Navigate system is experiencing problem experiencing issues for both Students and Faculty/Staff. The Faculty/Staff site is experiencing login issues and slowness loading pages if you manage to log in. The student site cannot access advising appointments.
The vendor is aware, and we will post an update once we have more information.
Data Center Storage Maintenance
Description of change: OIT will be performing upgrades to the data center storage systems.
Downtime window start: 02/19/2023 3:00 PM
Downtime window end: 02/19/2023 6:00 PM
Affected services: No service impact is expected during these upgrades.
End-user impact: No end-user impact is expected during these upgrades.