Zoom has resolved the cloud recording delays issue and is monitoring performance.
Zoom Cloud Recording Delays
We have received reports of delayed cloud recording processing. Zoom is investigating this matter.
WebEx recordings unavailable
Due to extended maintenance, WebEx recordings are currently unavailable.
Posted in Canvas / LMS, Lecture Capture
[Resolved] FAU experiencing internet issues
UPDATE: The issue has been resolved and users should be able to connect without issues now.
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FAU is currently experiencing internet problems that may make it hard or slow to connect to systems and sites. It is being investigated and will post an update when we have more information.
[Resolved] Mediasite Playback errors
The issue preventing some users from playing back Mediasite presentations has been resolved
Posted in Canvas / LMS, Lecture Capture
Mediasite Playback errors
Some users may be experiencing errors in playback and unable to load Mediasite pages. Sonic Foundry has identified the issue and is actively working to resolve it.
Posted in Canvas / LMS, Lecture Capture
[Resolved] Mediasite Unavailable
Access to Mediasite has been restored.
Posted in Canvas / LMS, Lecture Capture
Mediasite Unavailable
Mediasite is currently unavailable. OIT is working with the vendor to restore service as quickly as possible.
Posted in Canvas / LMS, Lecture Capture
[RESOLVED] MYFAU currently unavailable
MYFAU is now back up and accessible.
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MYFAU currently unavailable. Issue is being investigated and will provide more information soon.
In the meantime, to access the most common links please use:
- Student Email: http://mymail.fau.edu
- Employee Email: http://outlook.fau.edu
- FAU Self-Service: https://bannersso.fau.edu/ssomanager/c/SSB
OIT Systems Maintenance, Thurs. Jan 21 from 3:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 01/21/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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uAchieve Maintenance
Description of change: OIT will be making code changes to student interface library to pull additional student attributes from Banner into uAchieve.
Downtime window start: 1/21/2021 6:00 AM
Downtime window end: 1/21/2021 7:00 AM
Affected services: uAchieve/DARS Degree Auditing
Expected End-user impact: During this time, the uAchieve site may be unavailable for a short period of time.
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Single Sign-on Maintenance
Description of change: OIT will be converting the InCommon metadata provider in Shibboleth from the legacy aggregate to their new MDQ service.
Downtime window start: 1/21/2021 6:00 AM
Downtime window end: 1/21/2021 7:00 AM
Affected services: Single Sign-on
Expected End-user impact: During this time, no end-user impact is expected.
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Server Maintenance
Description of change: OIT will be applying updates to virtualization hosts.
Downtime window start: 1/21/2021 3:00 AM
Downtime window end: 1/21/2021 5:00 AM
Affected services: Cisco meeting and videoconferencing services.
Expected End-user impact: During this time, the videoconferencing services will be unavailable.
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HPC Cluster Storage Addition
Description of change: OIT will be adding low priority storage to the HPC cluster as a means to offer additional storage for researcher scratch drives.
Downtime window start: 1/21/2021 5:00 AM
Downtime window end: 1/21/2021 7:00 AM
Affected services: HPC clusters
Expected End-user impact: During this time, no end-user impact is expected.
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Update Financial Aid Counselor Function for 2021
Description of change: OIT will be applying updates for 2021 : assign Financial Aid Counselors to students.
Downtime window start: 1/21/2021 3:00 AM
Downtime window end: 1/21/2021 5:00 AM
Affected services: Not Applicable
Expected End-user impact: During this time, no end-user impact is expected.
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REDCap upgrade
Description of change: OIT will be upgrading RedCAP from 10.0.18 to 10.7.0 for security reasons.
Downtime window start: 1/21/2021 12:05 AM
Downtime window end: 1/21/2021 6:00 AM
Affected services: RedCAP
Expected End-user impact: During this time, RedCAP will be unavailable.
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