We experienced a temporary SSO (Single Sign On) outage from between approximately 8:10am until 8:25am. Login access to FAU Services, including Workday, Canvas, and other services were unavailable at that time. Service has been fully restored.
[Resolved] Single Sign On (SSO) outage between approximately 8:10am -8:25am
[RESOLVED] 5:06PM 8/24/26: Workday “Something went wrong” errors
UPDATE 5:06PM 8/24/26
Workday has resolved all issues”
“All of our internal service metrics show a complete recovery. If you’re still experiencing any issues with your tenant, please log a Support Case and we will be happy to follow up with you individually.”
UPDATE 11:40AM 8/24/26:
Workday has posted an update: “Tenants continue to remain available and most services are back to baseline performance. We are continuing to investigate the intermittent Search failures and we will provide another update by 12:10 PM. Thank you for your continued patience.”
UPDATE 10:13AM 8/24/26:
While Workday services seem to be better, they are still not fully operational. Here is Workday’s latest update for this nation wide outage:
“We are focused on addressing network instability within our infrastructure that is causing the performance degradation and disruption. This remains our top priority, and we are committing all necessary resources to bring everything back to full operational health as quickly as possible.”
ORIGINAL MESSAGE:
We are receiving “Something went wrong”, search delays and errors in Workday. Pending additional updates and status from Workday for more information.
OIT
Posted in Uncategorized, Workday
[Resolved] Workday Outage
Workday is currently unavailable due to an unexpected service interruption. Our teams are actively investigating the issue and will provide updates as more information becomes available.
Update: Workday is functional as of 8/13
Posted in Workday
OIT Maintenance Notification – July 7–15, 2026
OIT Maintenance Notification – July 7–15, 2026
The Office of Information Technology (OIT) will be performing routine systems maintenance, including but not limited to server reboots, security updates, configuration changes, and infrastructure upgrades during approved maintenance windows. The following systems and services may be impacted:
OWLDone and SPOT Server Maintenance
Description of Change:
OIT will be performing server maintenance that will require downtime for OWLDone and SPOT.
Change Window Start: July 7, 2026, 10:00 PM
Change Window End: July 8, 2026, 12:00 AM
Affected Services:
- OWLDone
- SPOT
Expected End-User Impact:
Faculty and students may be unable to access OWLDone and SPOT during the maintenance window.
Banner Access Management Maintenance
Description of Change:
OIT will be making configuration changes to Banner Access Management and related database tables.
Change Window Start: July 7, 2026, 5:00 PM
Change Window End: July 7, 2026, 6:00 PM
Affected Services:
- Banner Access Management
- Database tables GURUOBJ and GURUCLS
Expected End-User Impact:
No end-user impact is anticipated.
Enterprise Systems Server Maintenance
Description of Change:
OIT will be performing server maintenance affecting several enterprise applications and services. Some applications may experience intermittent outages while UAchieve will be unavailable.
Change Window Start: July 8, 2026, 10:00 PM
Change Window End: July 9, 2026, 12:00 AM
Affected Services:
- UAchieve
- MyOwl Services
- Owl KPIs
- Owl Docs
- Owl Files
- Undergraduate Application
- Non-Degree Application
- Egrades
- Owl Residency Portal
- Personal Information Services
- Owl Admin Pages
- Course Entry Quiz
- Textbook Attestation
Expected End-User Impact:
Users may experience intermittent service interruptions. UAchieve will be unavailable during the maintenance window.
Banner Maintenance
Description of Change:
OIT will be performing scheduled maintenance on Banner.
Change Window Start: July 9, 2026, 12:00 AM
Change Window End: July 9, 2026, 7:00 AM
Affected Services:
- Banner Admin
- Banner APIs
- Banner Self-Service
Expected End-User Impact:
Banner Admin and Banner Self-Service will be unavailable during the maintenance window.
Server Security Maintenance
Description of Change:
OIT will be applying incremental security updates to several web servers.
Change Window Start: July 9, 2026, 4:00 AM
Change Window End: July 9, 2026, 4:30 AM
Affected Services:
- assessment.fau.edu
- crosswalk.fau.edu
- grademan.fau.edu
- SoftLic.fau.edu
- techfee.fau.edu
- transient.fau.edu
- iss.fau.edu
Expected End-User Impact:
No end-user impact is expected.
Wireless Authentication Changes – Jupiter and Harbor Branch
Description of Change:
OIT will be updating the authentication method for the eduroam and WPA2 wireless networks.
Change Window Start: July 9, 2026, 6:00 AM
Change Window End: July 9, 2026, 7:00 AM
Affected Services:
- eduroam wireless network
- WPA2 wireless network
Expected End-User Impact:
Users may be prompted to re-authenticate their wireless devices.
Banner Database Account Maintenance
Description of Change:
Several Banner database accounts will be temporarily disabled as part of maintenance activities and subsequently re-enabled.
Change Window Start: July 9, 2026, 10:00 AM
Change Window End: July 9, 2026, 11:00 AM
Affected Services:
- Applications and integrations utilizing affected Banner database accounts
Expected End-User Impact:
Integrations or applications using the affected accounts may experience temporary interruptions until the accounts are restored.
Desktop Access Changes – Administrative Departments
Description of Change:
OIT will be implementing desktop access changes for select administrative departments, including the removal of the Duo login window at Windows sign-in and requiring FAU VPN access for remote connections.
Change Window Start: July 9, 2026
Change Window End: July 15, 2026
Affected Departments:
- OIT
- Admissions
- Advancement
- Controller’s Office
- Financial Aid
- Foundation
- Registrar
Expected End-User Impact:
Users in affected departments will see changes to the Windows login experience and remote access requirements.
If you have questions regarding these maintenance activities, please contact the OIT Help Desk. We appreciate your patience as we work to improve the reliability, security, and performance of FAU technology services.
Identity Management System Replacement- Temporary Service Interruption- TOMORROW 3/11 4AM
We will begin the planned replacement of our Identity Management System at 4 AM tomorrow, March 11th.
During this period, services such as account provisioning, account changes, and password synchronization will be temporarily unavailable.
Authentication for existing accounts should not be affected and will continue to function as usual.
We will update you as soon as all services are fully restored.
Thank you for your patience and cooperation.
OIT
[RESOLVED] Issues with Single-Sign On Test (SSOT)
Update: The issue with SSOT has been resolved and services have been restored to full functionality.
We have identified a possible issue with Single-Sign On TEST (SSOT). We are actively working to identify the root cause and restore full functionality as quickly as possible. We apologize for any inconvenience this may cause.
Posted in Uncategorized, Workday
UPDATE: Single-Sign On Test Unavailable
At this time Single Sign-on Test (SSOT) is functioning and users should be able to sign-in to TEST systems. We are currently monitoring the situation and will update if it changes.
—————————————————————————————————————
We are currently experiencing issues with Single-Sign On Test (SSOT). Our team is currently working to restore the service. We will update this post once the issue has been resolved.
We apologize for any inconvenience.
[RESOLVED]Workday is currently unavailable
Workday is currently experiencing a service interruption. We are monitoring and will update once we have more information.
OIT
[RESOLVED]AT&T users may experience issues accessing Single Sign On and Office 365
Microsoft has confirmed an outage which is impacting AT&T users. If connected to AT&T, you may experience issues accessing FAU sites that use Single Sign-On, or any Microsoft Office 365 application.
We will post updates as they are available.
OIT
OIT Systems Maintenance, Thurs. April 4 from 12:01 AM to 7:00 AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/04/2024 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
Server maintenance
Description of change: OIT will be performing Banner Appworx maintenance and Appworx will be unavailable during the period.
Downtime window start: 04/04/2024 5:00 AM
Downtime window end: 04/04/2024 7:00 AM
Affected services: Appworx
End-user impact: Appworx will be unavailable during this time.
Server maintenance
Description of change: OIT is making some improvements to enhance security to the main FAU website www.fau.edu
Downtime window start: 04/04/2024 6:00 AM
Downtime window end: 04/04/2024 6:30 AM
Affected services: main FAU website
End-user impact: No end-user impact is expected.
Workday update
Description of change: OIT is implementing a process to import Banner course sections into Workday as period activity tasks, which assists in BOG reporting related to period activity pays.
Downtime window start: 04/04/2024 7:00 AM
Downtime window end: 04/04/2024 8:00 AM
Affected services: Workday and Banner.
End-user impact: Faculty with period activity pays