COVID-19 Health Check-in Update

The Office of Information will be updating the COVID-19 Health Check-in which is displayed when users login to Canvas and Workday. This upgrade will occur at 8 pm and last until 8:15 pm.

While not expected some users may have difficulty logging in and updating their health status during this time. If you have any trouble please try again after 8:15 pm.

Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Research Computing, Systems, Workday

[RESOLVED] TouchNet Systems Maintenance, Friday, December 11th from 3:00AM to 7:00AM

The TouchNet payment processing system will be undergoing maintenance -Starting from 3:00am to 7:00am (EST) Friday, December 11th. This affects student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services. We expect all systems to be back online no later than 7:00 am (EST) that morning. When the system is back up and ready to go, we will notify you. You may wish to place warnings on your website, or take your store offline. If this scheduled downtime creates a conflict for your operations, please feel free to contact us at FIS@fau.edu for further discussion. Expected End-user impact: During this time all student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services will be unavailable during this maintenance cycle.

Posted in Banner and Admin Systems, Workday

[RESOLVED] TouchNet Systems Maintenance, Thursday, November 19th from 3:00AM to 7:00AM

The TouchNet payment processing system will be undergoing maintenance -Starting from 3:00am to 7:00am (EST) Thursday, November 19th. This affects student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services. We expect all systems to be back online no later than 7:00 am (EST) that morning. When the system is back up and ready to go, we will notify you. You may wish to place warnings on your website, or take your store offline. If this scheduled downtime creates a conflict for your operations, please feel free to contact us at FIS@fau.edu for further discussion. Expected End-user impact: During this time all student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services will be unavailable during this maintenance cycle.

Posted in Banner and Admin Systems, Workday

[RESOLVED] OIT Help Desk Ticketing System Unavailable

UPDATE: The emergency maintenance has been completed and the OIT help desk system is back online.

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The OIT Help Desk ticketing system is currently unavailable due to emergency maintenance performed by the vendor. We expect the system to be back online momentarily.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Research Computing, Systems, Uncategorized, Workday

Wellness Attestation Report not currently updating

We have identified an issue with the Attestation reports updating properly. Please disregard the overdue email notifications you may have received. We are working to resolve as soon as possible.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Systems, Uncategorized, Workday

[NETWORK MAINTENANCE] Possible momentary SSO disruptions early a.m. October 14th

OIT will be performing network maintenance tomorrow. While most production services will be unaffected, due to the nature of the maintenance Single sign-on (SSO) may have a couple of momentary disruptions between 5:45 a.m. and 7:00 a.m. in the morning. As SSO is used to login to FAU services, it is possible that a small number of authentication attempts will fail momentarily. If this occurs, access should succeed upon trying again.

Posted in Canvas / LMS, Systems, Workday

[COMPLETED] SSO Maintenance 9/13/2020 at 9:00 PM

OIT will be performing maintenance tonight (9/13) at 9:00 PM to re-enable the health attestation prompt on the Single Sign-On (SSO) screen. There will be a quick restart of the sign-on servers and users may receive an authentication error during this time.

 

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Research Computing, Systems, Workday

Global CenturyLink internet Outage may affect access to some FAU services

Global CenturyLink internet Outage may affect access to some FAU services such as Workday and Duo Mobile. It appears to be impacting Comcast/Xfinity customers with some services.

We are monitoring the situation and will update as soon as more information is available.

OIT

Posted in Network and Telecom, Systems, Uncategorized, Workday

Single Sign-On Update

08-23-2020 5:00 pm – 5:30 pm

OIT will be updating the Single Sign-on System to correct a performance issue that was recently discovered. During this window, there will be a short period of time where users receive an error when attempting to login to any single sign-on enabled service.

Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Network and Telecom, Systems, Video Conferencing, Workday

Possible Single Sign on Errors when accessing FAU services

We are currently experiencing an issue with single sign on and you may possibly experience delayed logins or receive an error upon trying to access an FAU service such as Canvas, MyFAU, or Workday. We are currently investigating the cause to resolve as soon as possible.

OIT

Posted in Banner and Admin Systems, Email, Instructional Technologies, Network and Telecom, Systems, Workday