Single Sign-On Authentication Maintenance

Office of Information Technology will be performing systems maintenance Monday November 26th, 2018 from 3:00 am until 7:00 am.

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Single sign-on (SSO)
Description of change:  OIT will upgrade the Single Sign-On system as part of our identity management upgrade.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: sso.fau.edu, grouper.fau.edu, all SSO clients including Banner Self Service, Workday, Canvas, and many others.
Affected systems: Single Sign On Servers, Grouper
Expected End-user impact: During this time, some users may experience issues logging into numerous single sign-on authenticated services. Groups sync’s will be delayed while an initial sync is performed.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Workday

[RESOLVED] Duo Phone calls are delayed

UPDATE:

The vendor has moved services to an alternative telephony provider and phone call authentications should be working properly at this time.

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Please see the status from the vendor:

Investigating – We are currently investigating an issue where phone calls are being delayed. All other authentication methods are working without issue.
Nov 5, 10:36 EST

Posted in Banner and Admin Systems, Email, Systems, Uncategorized, Workday

[RESOLVED]Degraded Services Single Sign On, DHCP, DNS

Issue is resolved and services are fully online.

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DHCP, DNS, Single Sign On, Network Monitoring, and EDURoam may experience delays and possible errors this morning due to an issue with a device in Building 96. Information Technology is working on resolving the issue and will update this notice as we learn more.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Network and Telecom, Systems, Video Conferencing, Workday

[RESOLVED]Password Changes/resets currently delayed

Issue has been resolved. Password changes and resets are back to normal.

 

OIT

 

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We are currently experiencing issues with Password changes/resets. We recommend holding off changing your password until further notice.

We are working quickly to resolve as soon as possible.

We appreciate your patience during this time.

OIT

Posted in Email, Systems, Uncategorized, Workday

Connectivity Issues from Comcast Xfinity Users

Comcast is currently experiencing nationwide outages of internet and TV services. Users of Comcast Xfinity services may be unable to reach some or all FAU services until the issue is resolved.

Posted in Banner and Admin Systems, Network and Telecom, Systems, Workday

Admissions Applications and Forms.fau.edu maintenance

We will be performing a short update to the Admissions and forms server at 4 am Friday the 22th. These services will be offline for approximately an hour while we increase the resources allocated to the machine.

If you experience difficulty accessing forms.fau.edu or the admissions applications please contact the Help Desk at your earliest convenience.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Systems, Workday

OIT Systems Maintenance, Thurs. June 21 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/21/2018 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Workday Single Sign On Maintenance
Description of change: OIT will be updating the single sign on settings for Workday
Downtime window start: 6:30 AM
Downtime window end: 6:45 AM
Affected services: Single Sign On (Shibboleth), Workday​, Saml2 ​Metadata Service
Affected systems: shibboleth servers
Expected End-user impact: During this time, users will not be able to login to Workday

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University Form Server Patch
Description of change: OIT will be patching the University form server (Frevvo) to provide new features and resolve several problems reported by users.​
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Frevvo Form Server (ex: Admissions Applications, Immunization Forms, Test Score Collecting Forms, HR Onboarding Forms, SHS Immunization Forms, Fiscal Reinstatement Forms)
Affected systems: Frevvo server
Expected End-user impact: During this time, users will not be able to edit or submit data to new or existing Frevvo forms​

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User authentication system maintenance
Description of change: OIT will be installing software on some authentication servers as a trial
Downtime window start: 6:00 AM
Downtime window end: 6:30 AM
Affected services: Windows authentication
Affected systems: towdcfau01
Expected End-user impact: During this time, no end user impact is expected

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Identity Management Updates
Description of change: OIT will be applying updates to the Identity Management Systems
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: OIM
Affected systems: OIM production servers
Expected End-user impact: During this time, no end user impact is expected

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Posted in Systems, Workday

[RESOLVED] Workday Unavailable

UPDATE: The issue with Workday has been resolved and services have been restored.

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Production Workday is currently experiencing issues.  We have logged a case with Workday and will post updates as they become available.

We thank you for your patience during this time.

OIT

Posted in Workday

[RESOLVED] Intermittent single-sign on issues

Early this morning we experienced issues with single sign on. This affected several of our services such as Banner and FAU Self-Service.

The issue has been resolved and all services should be accessible at this time. If you continue having issues please contact the OIT Help Desk 561.297.3999.

We apologize for the inconvenience this may have caused.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Google App Status Feed, Instructional Technologies, Network and Telecom, Systems, Uncategorized, Workday

Frevvo Restart

The Frevvo form server is currently being restarted.  This impacts, but is not limited to, the following:

  • Graduate Admissions Application
  • Undergraduate Admissions Application
  • Frevvo forms created under the fau.edu tenant

We are currently investigating the cause and will provide updates as they are available.

Posted in Banner and Admin Systems, Educational Technologies, Systems, Workday