OIT Systems Maintenance, Thurs. April 4 from 12:01 AM to 7:00 AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/04/2024 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Server maintenance
Description of change: OIT will be performing Banner Appworx maintenance and Appworx will be unavailable during the period.
Downtime window start: 04/04/2024 5:00 AM
Downtime window end: 04/04/2024 7:00 AM
Affected services: Appworx
End-user impact: Appworx will be unavailable during this time.

Server maintenance
Description of change: OIT is making some improvements to enhance security to the main FAU website www.fau.edu
Downtime window start: 04/04/2024 6:00 AM
Downtime window end: 04/04/2024 6:30 AM
Affected services: main FAU website
End-user impact: No end-user impact is expected.

Workday update
Description of change: OIT is implementing a process to import Banner course sections into Workday as period activity tasks, which assists in BOG reporting related to period activity pays.
Downtime window start: 04/04/2024 7:00 AM
Downtime window end: 04/04/2024 8:00 AM
Affected services: Workday and Banner.
End-user impact: Faculty with period activity pays

Posted in Banner and Admin Systems, Systems, Workday

[RESOLVED] TouchNet Systems Maintenance, Friday, December 15th from 2:00 AM to 6:00 AM

The TouchNet payment processing system will be undergoing maintenance -Starting from 2:00am to 6:00am (EST) Friday, December 15th. This affects student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services. We expect all systems to be back online no later than 7:00 am (EST) that morning. When the system is back up and ready to go, we will notify you. You may wish to place warnings on your website, or take your store offline. If this scheduled downtime creates a conflict for your operations, please feel free to contact us at FIS@fau.edu for further discussion. Expected End-user impact: During this time all student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services will be unavailable during this maintenance cycle.

Posted in Banner and Admin Systems, Workday

[RESOLVED] TouchNet Systems Maintenance, Friday, October 27th from 3:00 AM to 7:00 AM

The TouchNet payment processing system will be undergoing maintenance -Starting from 3:00am to 7:00am (EST) Friday, October 27th. This affects student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services. We expect all systems to be back online no later than 7:00 am (EST) that morning. When the system is back up and ready to go, we will notify you. You may wish to place warnings on your website, or take your store offline. If this scheduled downtime creates a conflict for your operations, please feel free to contact us at FIS@fau.edu for further discussion. Expected End-user impact: During this time all student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services will be unavailable during this maintenance cycle.

Posted in Banner and Admin Systems, Workday

[RESOLVED] TouchNet Systems Maintenance, Friday, September 22nd from 3:00 AM to 7:00 AM

The TouchNet payment processing system will be undergoing maintenance -Starting from 3:00am to 7:00am (EST) Friday, September 22nd. This affects student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services. We expect all systems to be back online no later than 7:00 am (EST) that morning. When the system is back up and ready to go, we will notify you. You may wish to place warnings on your website, or take your store offline. If this scheduled downtime creates a conflict for your operations, please feel free to contact us at FIS@fau.edu for further discussion. Expected End-user impact: During this time all student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services will be unavailable during this maintenance cycle.

Posted in Banner and Admin Systems, Workday

Network Registration and Links.fau.edu

Links.fau.edu and Network registration are currently offline due to a service issue. We are investigating.

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Research Computing, Systems, Workday

[RESOLVED] TouchNet Systems Maintenance, Friday, August 11th from 3:00 AM to 7:00 AM

The TouchNet payment processing system will be undergoing maintenance -Starting from 3:00am to 7:00am (EST) Friday, August 11th. This affects student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services. We expect all systems to be back online no later than 7:00 am (EST) that morning. When the system is back up and ready to go, we will notify you. You may wish to place warnings on your website, or take your store offline. If this scheduled downtime creates a conflict for your operations, please feel free to contact us at FIS@fau.edu for further discussion. Expected End-user impact: During this time all student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services will be unavailable during this maintenance cycle.

Posted in Banner and Admin Systems, Workday

[RESOLVED 5:30 am] University Forms Server

During the University Form Server upgrade, the software experienced a critical error and the Office of Information Technology is working to restore services at this time. We suspect the system to be online shortly. We will update this post every 2 hours while we work to restore services. This affects University Admissions Applications, and numerous forms.

Posted in Banner and Admin Systems, Educational Technologies, Research Computing, Systems, Workday

[RESOLVED] TouchNet Systems Maintenance, Friday, June 9th from 3:00 AM to 7:00 AM

The TouchNet payment processing system will be undergoing maintenance -Starting from 3:00am to 7:00am (EST) Friday, June 9th. This affects student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services. We expect all systems to be back online no later than 7:00 am (EST) that morning. When the system is back up and ready to go, we will notify you. You may wish to place warnings on your website, or take your store offline. If this scheduled downtime creates a conflict for your operations, please feel free to contact us at FIS@fau.edu for further discussion. Expected End-user impact: During this time all student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services will be unavailable during this maintenance cycle.

Posted in Banner and Admin Systems, Workday

Workday Punchout – Service Issues

Update 5/23/23 4:30PM:

Workday has posted an alert, the punchout integration issue is impacting multiple clients:

From Workday:

Please note that we are currently experiencing issues with Supplier Punchout integrations completing successfully for Production tenants in WD1. This will result in a user never being redirected to the Supplier’s Procurement page when a Punchout session is initiated.

We are actively working to find a resolution as soon as possible. We apologize for any disruption this may cause and will provide you with an update by 2:00 PM PST.

Original Post:

The Workday Punchouts (Connect to Supplier Website) from the Requisition is experiencing an outage. We have raised a case with Workday to review our Production site and assist with determining the cause. We will post an update once we have more information.

Posted in Workday

[RESOLVED] TouchNet Systems Maintenance, Friday, May 12th from 3:00AM to 7:00AM

The TouchNet payment processing system will be undergoing maintenance -Starting from 3:00am to 7:00am (EST) Friday, May 12th. This affects student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services. We expect all systems to be back online no later than 7:00 am (EST) that morning. When the system is back up and ready to go, we will notify you. You may wish to place warnings on your website, or take your store offline. If this scheduled downtime creates a conflict for your operations, please feel free to contact us at FIS@fau.edu for further discussion. Expected End-user impact: During this time all student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services will be unavailable during this maintenance cycle.

Posted in Banner and Admin Systems, Workday